Geraldine E. Hynes, Ph.D.

Home 75 Neiderhoffer Subd. Rd., Huntsville, Texas 77340 (979) 219-2553

Office Department of General Business and Finance

College of Business Administration Sam Houston State UniversityBox 2056Huntsville, Texas 77341(936) 294-4149

E-mail hynes@shsu.eduWeb Page www.shsu.edu/~gba_geh

TEACHING EXPERIENCE

Associate Professor, Business Communication, Department of General Business and Finance, College of Business Administration, Sam Houston State University, Huntsville, Texas. August 2001-present

Visiting Professor, Managerial Communication, College of Business Administration, University of Missouri-St. Louis, fall semesters 2001-present. Teach a graduate course in the UMSL Professional MBA-Online program

Assistant Professor, Managerial Communication, College of Business Administration, University of Missouri-St. Louis. August 1988 – August 2001

Instructor, Speech Communication, University of Missouri-St. Louis, part-time1977-1988

Instructor, Speech Communication, Belleville Area College, Belleville, Illinois, part-time1985- 1986

Instructor, Speech Communication, St. Louis Community College, St. Louis, Missouri, part-time1972-1981

Lecturer, Department of Language, Armidale College of Advanced Education, Armidale, N.S.W., Australia, 1971-1972

Tutor and Research Assistant, Department of Education, University of New England, Armidale, N.S.W., Australia, 1970-1971

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Lecturer, Extension Division, University of New England, Armidale, N.S.W., Australia. 1970-1971

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CONSULTING EXPERIENCE

Contract Communication Consultant, Trainer and Executive Coach Design and deliver training and coaching seminars for corporate clients in business writing, presentation skills, interpersonal communication skills, diversity awareness, adult learning.

Representative clients include the Federal Reserve Bank of St. Louis, ESCO Technologies, Inc., Incyte Genomics, Inc., Metropolitan St. Louis Sewer District, The May Department Stores Company, the City of Bellefontaine Neighbors, Parents as Teachers National Center, Tripos, Inc., St. Louis Science Center, SSM Healthcare, Home Builders Association of Greater St. Louis, and Applied Biosystems, Inc.

Contract ReviewerReview chapter manuscripts and proposed textbook outlines for textbook publishing companies, including Prentice-Hall, Addison-Wesley, Harper Collins, Irwin McGraw-Hill, and South-Western Publishing Companies. Participate in focus groups that plan college textbooks in business communication and business writing.

UNIVERSITY OUTREACH EXPERIENCE

Communication Consultant and Trainer, Continuing Education-Outreach, University of Missouri-St. Louis, part-time 1988-2001

On-site ProgramsDesigned and delivered training programs for external clients of the University -representative organizations include the Missouri Department of Corrections, St. Louis County Family Courts, and the St. Louis Science Center.

On-Campus ProgramsTaught modules in noncredit, open enrollment certificate programs offered by Continuing Education-Outreach in Business Administration - including the Supervisory Certificate Training Program, the Human Resources Management Certificate Program, and the Mini-MBA Program.

Continuing Education Specialist, University of Missouri-St. Louis, part-time1995 Marketed Continuing Education services to the St. Louis corporate community.

ADMINISTRATIVE EXPERIENCE

Acting Director, Continuing Education-Extension Communications Programs, University of Missouri-St. Louis, 1987-1988

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Marketed, designed and managed credit and noncredit programs in business writing and speaking. Programs were offered both in-house for area businesses and organizations, and on an open-enrollment basis. Consultations and tutorials were also available. In the 1987-88 academic year, the Communications Programs unit increased its income almost 20%, with actual profits over $35,000.00.

Speech Communication Specialist, Continuing Education-Extension, University of Missouri-St. Louis, 1985-1987.

Responsibilities included assisting the Director of Communications Programs. Designed, developed, and taught speech communication training programs for area businesses.

RESEARCH APPOINTMENTS

Research Assistant, Department of Education, University of New England, Armidale, New South Wales, Australia. 1970-71

Research Assistant, Speech Communication Laboratory, University of Illinois at Urbana-Champaign. Spring and Summer, 1969

Research and Technical Assistant for NDEA Institute for Advanced Study in English and Speech, University of Illinois at Chicago. Summer, 1968

Research Assistant for Dr. Barbara S. Wood, Associate Professor of Speech, University of Illinois at Chicago, Spring 1967

EDUCATION

Ph.D. St. Louis University, 1990 Adult Education/ Higher Education.

M.A. University of Illinois at Urbana-Champaign, 1969Speech Communication. Minors: Linguistics and Psychology.

B.A. University of Illinois at Chicago, 1968Teaching of English and Speech. Graduated with Honors in Liberal Arts and Sciences.

PROFESSIONAL MEMBERSHIPS

Association for Business CommunicationMember, Business Practices Committee, Teaching Committee, MBA Special Interest Group, Consultants Committee, 1996-present

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Convention Program Chair, 2006

Association of Professional Communication Consultants Member, Board of Directors. Publications Chair, 1999-present

American Society for Training and Development

American Business Women’s AssociationMember, Education Committee, 2003-present

Allied Academies, Inc.Member, Academy of Commercial Banking and Finance, Academy of Studies in International Business, Academy of Educational Leadership, 2002-present

ACADEMIC HONORS AND AWARDS

Selected for inclusion in Who’s Who Among America’s Teachers, 2005.

Received Distinguished Research Award from the Academy of Educational Leadership for “B-School Deans’ Perceptions of E-Journals,” paper presented at the Allied Academies International Conference, Maui, HI, October 2004.

Selected as Faculty Alumni Member, Delta Sigma Pi (Professional Business Fraternity), 2002.

Lifetime Member of Pi Lambda Theta, National Honor and Professional Association in Education.

Lifetime Member of Phi Kappa Phi Honor Society.

Graduated with Honors in Liberal Arts and Sciences and Distinction in English and Speech, University of Illinois at Chicago, August 1968.

Selected as a University of Illinois Fellow for 1968-1969.

RESEARCH GRANTS

Principal Investigator and co-author, research enhancement grant proposal to the College of Business Administration, Sam Houston State University, 2004, for “Business Schools’ Policies Regarding Electronic Publications.” Co-investigator: Robert H. Stretcher. Funding received: $1,000.00.

Principal Investigator and co-author, research grant proposal to National Science Foundation, 2003, for “Improving the Understandability of Business Reports.” Co-Investigators:

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James B. Bexley, Carroll Ferguson Nardone. CFDA # 98-148. Unfunded.

PUBLICATIONS

Books

Hynes, G.E. (2005). Managerial Communication: Strategies and Applications. 3rd Ed. Burr Ridge, IL: McGraw-Hill. ISBN 0-07-282915-X

Smeltzer, L., Leonard, D., & Hynes, G.E. (2001). Managerial Communication: Strategies and Applications. 2nd Ed. Burr Ridge, IL: McGraw-Hill. ISBN 0-256-17081-9

Hynes, G.E. (1998). Surfing for Success in Business Communications: A Student’s Guide to the Internet. Englewood Cliffs, NJ: Prentice-Hall. ISBN 0-13-081529-2

Textbook Supplements

Hynes, G.E. (2005). Test Item File, Annotated Instructors Edition, PowerPoint® slideshows, Self-Assessment Quizzes, Materials for WebCT® and Blackboard® course sites, and Cases for Managerial Communication: Strategies and Applications, 3rd Edition, by Geraldine E. Hynes. Burr Ridge, IL: McGraw-Hill.

Hynes, G.E. (2001). Instructors Manual, Testbank, and PowerPoint® slideshows for Managerial Communication: Strategies and Applications, 2nd Edition, by Larry Smeltzer, Donald Leonard, and Geraldine E. Hynes. Burr Ridge, IL: McGraw-Hill. ISBN 0-256-21742-4

Hynes, G.E. (1997). Test Item File for Contemporary Business Communication, 2nd Edition, by Louis E. Boone, David L. Kurtz, and Judith Block. Englewood Cliffs, NJ: Prentice-Hall.

Hynes, G.E. (1997). PowerPoint Slides to accompany Business Communication, by Helen R. Ewald and Rebecca E. Burnett. Englewood Cliffs, NJ: Prentice-Hall.

Hynes, G.E. (1996). Instructor’s Guide for Communication Briefings, a video series. Englewood Cliffs, NJ: Prentice-Hall.

Hynes, G.E. (1994). Annotated Instructor’s Edition of Contemporary Business Communication by Louis E. Boone and David L. Kurtz. Englewood Cliffs, NJ: Prentice-Hall. ISBN 0-13-225947-8

Articles in Refereed Readings Books

Hynes, G.E., & Stretcher, R. (2004). “Writing Case Studies for Teaching and Publication,” International Business Trends: Contemporary Readings. Sam Fullerton and David Moore, Eds.

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127-131. ISBN 1-887676-22-8.

Refereed Journal Articles

Stretcher, R., Hynes, G.E., & Stowe, C.R.B. (2005). “B-Schools and E-Journals: Policies and Perceptions.” Journal of the Academy of Educational Leadership (forthcoming).

Hynes, G.E., & Roever, C. (2005). “Understanding Organizational Culture: A Key to Professional Success.” Regional Business Review, 24, 76-89.

Goss, Y., & Hynes, G.E. (2005). “Strategies for Successful Repatriation.” Journal of International Business Research (forthcoming).

Hynes, G.E., & Stretcher, R. “Business Schools’ Policies Regarding Publications in Electronic Journals.” Journal of Education for Business (forthcoming).

Goss, Y., & Hynes, G.E. (2004). “Repatriation Strategies: Retaining Returning Employees.” Southwest Review of International Business Research, 15, 217-225

Hynes, G.E. (2004). “Annual Reports: A Tool for Businesses, Investors, and Educators.” Education Review of Business Communication, 1(1), 81-96

Hynes, G.E., & Bexley, J.B. (2004). “The Contribution of Banks’ Annual Report Writing Quality to Investor Decision-Making.” Journal of Commercial Banking and Finance, 3(2), 113-122 . Stretcher, R., & Hynes, G.E. (2003). “Adjusting to Rapid Growth and New Technology: The EduSat Project.” Journal of the International Academy for Case Studies, 9(2), 39-45

Stretcher, R., & Hynes, G.E. (2003). “Teaching Note: Adjusting to Rapid Growth and New Technology: The EduSat Project.” JIACS Teaching Notes, 9 (6), 57-62.

Hynes, G.E. (2002). “Strategies for Teaching Managerial Communication,” Focus on Teaching: Business Communication in MBA Programs Column, Business Communication Quarterly, 65 (3), 86-92.

Hynes, G.E., Davis, B.D., & Moss, F.K. (1998). “The Use of In-House Publications by Organizations,” Business Communication Quarterly, 61 (2), 107-113

Hynes, G.E., & Bhatia, V. (1996). “Graduate Business Students’ Preferences for the Managerial Communication Course,” Business Communication Quarterly, 59 (2), 45-55

Walker, W.G., & Hynes, G.E. (1972). “Communication Nets among Staff Members in Eight Australian High Schools,” Australian Education.

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Hynes, G.E. (1971). Review of Language and Poverty: Perspectives on a Theme, by Frederick Williams. Journal of Communication, 21 (3)

Rich, P., Hynes, G.E., & Katz, F.M. (1971). “A Comparison of Southeast Asian and Australian First-Year Students’ Views on University,” Australian Journal of Social Issues, 6 (2)

Hynes, G.E. (1971). “Effects of Complexity of Environmental Language on Children’s Sentence Production and Understanding,” The Speech Teacher, 20 (2)

Clark, R.A., & Hynes, G.E. (1970). “Desirability and Likelihood Dimensions of Judgments of Events.” Speech Monographs, 37(3)

Refereed Conference Proceedings

Hynes, G.E., & Hill, K. “Student Perspectives of Cultural Differences in Nonverbal Communication.” Refereed Proceedings of the 7th Association for Business Communication European Conference, May 26-28, 2005, Copenhagen, Denmark.

Stretcher, R., Hynes, G.E., & Stowe, C.R.B. (2004, October). B-School Deans’ Perceptions of E-Journals.” Refereed Proceedings of the Allied Academies International Conference, Maui, HI. Note: This paper won the Distinguished Research Award of the conference.

Hynes, G.E., & Stretcher, R. (2004, October). “Evaluating Faculty Research in the Electronic Age: Business School Deans’ Perceptions of Publication Formats.” Refereed Proceedings of the Association for Business Communication 69th Annual International Convention, Cambridge, MA.

Goss, Y., & Hynes, G.E. (2004). “Strategies for Successful Repatriation.” Refereed Proceedings of the Academy for Studies in International Business, Allied Academies International Conference, New Orleans.

Hynes, G.E., & Stretcher, R. (2004, March). “Writing Case Studies for Teaching and Publication,” Refereed Proceedings of the Academy of Business Administration 2004 National Conference, Las Vegas, NV.

Hynes, G.E., & Bexley, J.B. (2003). “Understandability of Banks’ Annual Reports.” Refereed Proceedings of the 68th Annual Convention of the Association for Business Communication, Albuquerque, NM, 1-11.

Hynes, G.E., & Bexley, J.B. (2003). “Reader Responses to Banks’ Annual Reports.” Refereed Proceedings of the Academy of Commercial Banking and Finance (Allied Academies) Fall International Conference, Las Vegas, NV, 27-30

Bexley, J.B., & Hynes, G.E. (2003). “Improving the Understandability of Banks’ Annual Reports.” Refereed Proceedings of the 5th Association for Business Communication European

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Convention, Lugano, Switzerland, 42-45

Bexley, J.B., & Hynes, G.E. (2003). “Bank Officers’ Perceptions of Managerial Writing Competency.” Refereed Proceedings of the Association for Business Communication-Southwestern United States Conference, 7-11

Hynes, G.E., & Sanchez, S. (2001, October). “Perception and Assessment of Online Communication Skill Acquisition.” Paper presented at Assessing the Quality of Online Instruction: A Symposium, hosted by Naval Postgraduate School, Monterey, CA. Proceedings published as a CD-ROM and available online at <http://ocl.nps.navy.mil/aqoi/MeasurementAssessment.htm>

Hynes, G.E. (1992). “The Role of Training Needs Analysis in Organizational Development.” Refereed Proceedings of the Midwest Research-to-Practice Conference in Adult, Continuing and Community Education, Manhattan, Kansas.

Hynes, G.E. (1989). “Effects of Psychological Type and Educational Orientation of University Faculty on Adult Learner Satisfaction.” Refereed Proceedings of the Midwest Research-to-Practice Conference in Adult, Continuing and Community Education, St. Louis, Missouri.

Unpublished Major Research Papers

Hynes, G.E. (1990). “Effects of Psychological Type and Educational Orientation of Faculty on Adult Learner Satisfaction.” Unpublished Doctoral Dissertation, St. Louis University

Thomas, R., & Hynes, G.E. (1975). “Effects of Language Insight on Students’ Communication Skills and Attitudes toward Language.” Extended Time Project Report funded by the St. Louis Community College (lithographed)

Hynes, G.E. (1970). “Attitudes toward Bonding Students under N.S.W. Teachers College Scholarships.” Education Research Unit Report, University of New England, Armidale, N.S.W., Australia

Hynes, G.E. (1970). “A Course in Basic Study Skills.” Education Research Unit Report, University of New England

Wroblewski, G.E. (1969). “Effects of Certain Grammatical Transformations on Children’s Sentence Production and Understanding.” Unpublished Master’s thesis, University of Illinois-Urbana

Wroblewski, G.E. (1969, January). “Role Differentiation and the Emergence of Leaders in Small Groups.” Small Groups Behavioral Laboratory Report, University of Illinois-Urbana (mimeo)

Wroblewski, G.E. (1969, January). “The Effects of Phrase Structure on Comprehension of an Oral Message.” Speech Communication Laboratory Report, University of Illinois-Urbana

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(mimeo)

Wroblewski, G.E. (1968). “The Language Code of the Culturally Disadvantaged Child: Review and Implications.” Unpublished Senior Honors thesis, University of Illinois-Chicago

Wroblewski, G.E. (1967, June). “The Acquisition of Syntax in the English Speaking Child: The First Phase.” Independent Study, unpublished B.A. Honors paper, University of Illinois-Chicago

CONFERENCE PAPER PRESENTATIONS

Hynes, G.E., & Hill, K. “Strategies for Assessment and Development of Students’ Intercultural Sensitivity Level.” Paper accepted for presentation at the Association for Business Communication 70th International Convention, New Orleans, October 20-22, 2005.

Hynes, G.E., & Hill, K. “Student Perspectives of Cultural Differences in Nonverbal Communication.” Paper presented at the 7th Association for Business Communication European Conference, May 26-28, 2005, Copenhagen, Denmark.

Hynes, G.E., & Hill, K. “Graduate Students’ Perceptions of Cultural Differences in Nonverbal Communication.” Paper presented at the Association for Business Communication Spring Conference, April 21-23, 2005, Greensboro, NC.

Stretcher, R., Hynes, G.E., & Stowe, CRB. “B-school Deans’ Perceptions of eJournals.” Paper presented at the Allied Academies Fall International Conference, Maui, HI, October 2004. Note: This paper won the Distinguished Research Award for the Allied Academies Conference.

Hynes, G.E., & Stretcher, R. “To Kill or Not to Kill More Trees: Business School Deans’ Perceptions of Electronic Journals.” Paper presented at the Association for Business Communication 69th Annual International Convention, Cambridge, MA, October 2004.

Hynes, G.E., & Roever, C. “Using Dancing Elephants to Enhance Your Teaching and Consulting.” Paper presented at the Association for Business Communication Spring Conference, LaJolla, CA, April 2004.

Goss, Y., & Hynes, G.E. “Strategies for Successful Repatriation.” Paper presented at the Academy for Studies in International Business (ASIB), Allied Academies Spring International Conference, New Orleans, LA, April 2004.

Goss, Y., & Hynes, G.E. “Repatriation Strategies: Retaining Returning Employees.” Paper presented at the Academy of International Business, US Southwest Chapter, Annual Conference, Orlando, FL, March 2004.

Hynes, G.E., & Bexley, J.B. “Understandability of Banks’ Annual Reports.” Paper presented at the 68th Annual Convention of the Association for Business Communication, Albuquerque, NM,

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October 2003.

Hynes, G.E., & Bexley, J.B. “Reader Responses to Banks’ Annual Reports.” Paper presented at the Academy of Commercial Banking and Finance (Allied Academies) Fall International Conference, Las Vegas, NV, October 2003.

Bexley, J.B., & Hynes, G.E. “Improving the Understandability of Banks’ Annual Reports.” Paper presented at the 5th Association for Business Communication European Convention, Lugano, Switzerland, May 2003.

Hynes, G.E., & Cherry, J.T. “Evaluation: What Does it Tell You?” Paper presented at the Association for Business Communication-Joint Southeastern and Western U.S. Regional Conference, New Orleans, LA, March 2003.

Bexley, J.B., & Hynes, G.E. “Bank Officers’ Perceptions of Managerial Writing Competency.” Paper presented at the Association for Business Communication-Southwestern United States and Federated Business Disciplines Joint Conference, Houston, TX, March 2003.

Hynes, G.E., & Bielema, C. “Designing and Facilitating Online Learning: Making the Most of Electronic Access and Resources.” Paper presented at the Association for Business Communication 67th Annual Convention, Cincinnati, Ohio, October 2002.

Hynes, G.E. “The Perfect New Hire: Campus Recruiters’ Perceptions of Business Administration Students.” Paper presented at the Association for Business Communication 67th Annual Convention, Cincinnati, Ohio, October 2002.

Bell, J.D., & Hynes, G.E. “‘Can We Fire the Slacker?’: Simulating Business Teams in the Classroom.” Paper presented at the 66th Annual Convention of the Association for Business Communication, San Diego, CA, November 2001.

Sanchez, S., & Hynes, G.E. “Effectiveness of Traditional Delivery versus Online Delivery for a Managerial Communication Course.” Presented at A Symposium: Assessing the Quality of Online Instruction, Naval Postgraduate School, Monterey, CA, October 2001.

Hynes, G.E. “New Copyright and Intellectual Property Issues for Business Communication Faculty.” Paper presented at the 8th Annual Conference on Teaching Communication, The Ohio State University, July 2001.

Hynes, G.E., & Bielema, C. “Assessing Learning in an Online Management Communication Course.” Paper presented at 7th Annual Conference on Teaching Communication, The Ohio State University, July 2000.

Sanchez, S., & Hynes, G.E. “Learning Management Communication Skills in the Virtual Classroom.” Paper presented at Association for Business Communication Annual Convention, Los Angeles, CA, November 1999.

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Roever, C., & Hynes, G.E. “Teaching Creative and Critical Thinking in the Business Communication Course.” Presented at 6th Annual Conference on Teaching Communication, The Ohio State University, July 1999.

Roever, C., & Hynes, G.E. “Teaching the Two C’s Needed for Business Success: Critical Thinking and Creative Thinking.” Presented at Association for Business Communication 63rd Annual Convention, San Antonio, TX, November 1998.

Hynes, G.E, & Kramer, M.G. “Tag Team Wrestling: Teaching with a Partner.” Presented at Association for Business Communication 63rd Annual Convention, San Antonio, TX, November 1998.

Hynes, G.E., & Kramer, M.G. “The Communication Audit: A Powerful Tool for your Students, Yourself.” Presented at the Association for Business Communication 62nd Annual Convention, Washington, D.C., November 1997.

Hynes, G.E., & Ramamurthy, R. “Building Communication Teams: Partnering in and Beyond the Classroom.” Presented at 4th Annual Conference on Teaching Communication, The Ohio State University, July 1997. (Proceedings available)

Joshi, K., Janson, M., & Hynes, G.E. “Metaphors in Communicative Practice: An Intercultural Study.” Presented at The Association for Business Communication 61st Annual Convention, Chicago, November 1996.

Hynes, G.E. “Graduate Business Students’ Preferences for the Managerial Communication Course Curriculum.” Presented at the Association for Business Communication 60th Annual Convention, Orlando, November 1995.

Hynes, G.E. “The Role of Grammatical Complexity in Children’s Speech: Implications for Elementary Education Teachers.” Paper presented at the Speech Association of America Convention, New York City, December 1969.

KEYNOTE ADDRESSES, SEMINARS, PANELS, WORKSHOPS

“Interpersonal Communication and Recruiting Skills,” Workshop conducted for Sigma Sigma Sigma Sorority, Eta Omicron Chapter, Sam Houston State University, June 18, 2005.

“Leadership,” Session conducted at Interest Project University, Girl Scouts of San Jacinto Council, February 12, 2005.

“Writing Case Studies for Teaching and Publication.” Workshop conducted at the Academy of Business Administration National Conference, Las Vegas, NV. March 2004. Co-presenter: Robert Stretcher.

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Co-moderator of Special Session on Financial Communication and Investor Relations, the 5th Association for Business Communication European Convention, Lugano, Switzerland, May 29, 2003. Guest speaker: Mr. Luca Soncini, member of the Executive Board and Head of the Group Corporate Center, Banca del Gottardo Group, Switzerland.

“Engagement: The Secret to Effective Online Teaching.” Presented at the Focus on Teaching and Technology Conference, Student Engagement: Creating Learner-Centered Environments, St. Louis, MO. November 2002. Co-presenter: Thomas Eyssell.

“Getting Started in Consulting.” Workshop conducted at Association of Professional Communication Consultants annual meeting, Cincinnati, Ohio. October 2002. Co-presenter: Paula Foster.

“Speaking without Words.” Southwestern Bell lunch seminar for small business owners and municipal department managers. Sponsored by Sam Houston State University Small Business Development Center. May 2002.

“Online Learning Experiences in Business Communication Courses: As Good as On Campus?” Panel discussion at the 66th Annual Convention of the Association for Business Communication, San Diego, CA. November 2001.

“Prospecting Client Needs.” Session conducted at Twenty-first Century Consulting: Grading and Upgrading Performance Professional Development Day, co-hosted by the Association of Professional Communication Consultants and the Middle Tennessee Chapter of ASTD, Nashville, TN. June 2000.

“How to Develop a Client Base as an Independent Communication Consultant.” Workshop session conducted at the Association for Professional Communication Consultants annual professional development day, Los Angeles, CA. November 1999.

“Capitalizing on Professional Position for Better Client Satisfaction.” Presented at the Association for Professional Communication Consultants Annual Pre-Conference Workshop, Washington, D.C., November 1997. (Proceedings available).

“How to Resolve Conflict in the Workplace.” Session presented at Welfare to Work Program, St. Louis University. June 1997. Co-presenter: D. Petty

“Doing your Best Means Earning the CPS.” Seminar presented at St. Louis Chapter Annual Meeting, Professional Secretaries International. June 1997.

“Uncommon Solutions to Common Problems: Creative Problem Solving for Coaches and Sport Psychology Consultants.” Workshop conducted at American Alliance of Health, Physical Education, Recreation, and Dance Annual Convention, St. Louis. March 1997. Co-presenter: Jackie Savis

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“Making Effective Presentations.” Seminar conducted at County Commissioners Association of Missouri Annual Training Session, Jefferson City, MO. February 1997.

“The Importance of Needs Assessment in Contract Training.” Session presented at Association of Professional Communication Consultants Annual Pre-Conference Workshop, Chicago. November 1996.

“Interpersonal Communication.” Session conducted at the Cultural Diversity in the Workplace Conference sponsored by University of Missouri-St. Louis Continuing Education Division. September 1992.

“Stress Management,” Workshop conducted at Association of Credit Union Internal Auditors Annual Meeting, St. Louis, MO. September 1992.

“Customer Service and Interpersonal Communication.” Keynote address delivered at the National Association of Water Companies Annual Conference, St. Louis, MO. May 1992.

“Development of Supervisory Skills: Practicing Interpersonal Communication and Conflict Resolution.” Workshop conducted at the University of Missouri Extension In-Service Conference. March 1992.

“In One Ear and Out the Other: Listening and Memory Skills,” Session at the Adult Basic Education Association of Missouri State Conference. August 1991.

“Better Business Writing.” Address delivered at the Graphic Arts Human Resource Directors Meeting, Master Printers of America, St. Louis, MO. October 1990.

“Business Writing.” Workshop at the Federally Employed Women National Training Conference, Memphis, TN. October 1989.

“How to Make Success out of Stress.” Session conducted at Kinko’s Annual Meeting, Tan-Tar-A, Missouri. June 1989. “Writing and Speaking Skills.” Session at the National Association of Water Companies Annual Conference, St. Louis, MO. May 1988.

“Using Plain English when Writing and Speaking.” Session at the National Association of Water Companies Annual Conference, St. Louis, MO. May 1987.

“Developing a Professional Image.” Address delivered at the University of Missouri Extension In-Service Education Conference, St. Louis, MO. December 1986.

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PRO-BONO EXTERNAL SERVICE

Board of Directors, Association of Professional Communication Consultants, 1999-present.Provide professional development opportunities, support, and networking opportunities for international membership. Help maintain website (www.consultingsuccess.org) and listserv. Responsible for development, printing, distribution, and sales of association’s publications.

Education Committee, American Business Women’s Association, Bryan-College Station Charter Chapter, 2003-present.

Provide professional development opportunities for membership. Participate in fundraising activities to support local charities and social service organizations. Work with Education Committee to provide college scholarships to local women.

Educators Focus Group, Institute for Certification, International Association of Administrative Professionals (formerly Professional Secretaries International), 1995-1999.

Consulted with IAAP Board of Directors to design, develop, and administer the Certified Professional Secretary (CPS) examination and the Certified Administrative Professional (CAP) examination, the only internationally recognized professional certifications for office professionals.

Management Focus Group, Institute for Certification, Professional Secretaries International, 1993-1995.

Consulted with PSI Board of Directors to promote certification of secretaries throughout the world.

Midwest Research to Practice Conference in Adult, Continuing, and Community Education Steering Committee, held in St. Louis, Missouri, 1999

Responsible for Call for Papers, coordination of submission reviews, and publication of conference proceedings in hardcopy and on CD-ROM.

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