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UNCLASSIFIEDFOR-OFFICIAL-USE-ONLY

Transport Canberra Quarterly Data Report#2 (1 October to 31 December 2019)

TRANSPORT CANBERRA AND CITY SERVICES DIRECTORATE

FEBRUARY 2020

Transport Canberra Quarterly Data Report #2February 2020

Table of Contents1.0 Introduction......................................................................................................1.1 Definitions.................................................................................................................................

2.0 Public transport patronage.............................................................................2.1 Boardings by service type.........................................................................................................2.2 Top ten routes by boardings.....................................................................................................2.3 Boardings by ticket category.....................................................................................................2.4 Journeys by ticket category.......................................................................................................2.5 Boardings by type of day.........................................................................................................2.6 Journeys by type of day..........................................................................................................2.7 Boardings by year – 2009-10 to 2018-19................................................................................

3.0 Public transport operational performance..................................................133.1 Reliability of Transport Canberra bus services.......................................................................3.2 Reliability of Transport Canberra light rail services.................................................................

4.0 Customer enquiries and ticketing................................................................154.1 Number of customer enquiries................................................................................................4.2 Proportion of boardings by ticket type.....................................................................................

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1.0 IntroductionThis report provides information on the performance of Transport Canberra bus and light rail services, including passenger trips, passenger journeys and operational performance.

Data in this report is presented over the last five quarters, from the quarter ending 31 December 2018 to the quarter ending 31 December 2019. This allows for a comparison of the most recent data to the same period last year.

During the second quarter of the 2019-20 financial year (1 October to 31 December 2019), there were:

5,239,531 boardings recorded on Transport Canberra bus and light rail services – an in-crease of 11.4% over the same period in 2018; and

3,840,088 journeys recorded on Transport Canberra bus and light rail services – an increase of 7.1% over the same period in 2018.

Transport Canberra implemented an interim weekend timetable to immediately improve the reliability of weekend services from Saturday 28 September 2019.

Since the interim timetable commenced, Transport Canberra has delivered 99.5% of weekend bus services, meeting the target of 99.5%. The Government expects that Transport Canberra will be able to continue to reliably deliver bus services, every weekend.

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1.1 DefinitionsThe following terms used in this report have a specific, technical meaning:

Term Definition

Reliability

Reliability is a performance measure for public transport. It refers to whether a service is delivered. This measure is sometimes referred to as ‘availability’.

Transport Canberra considers a bus service to be delivered when it de-parts within 15 minutes of the scheduled time and completes the trip from the first to the last stop.

For light rail services, Transport Canberra considers a Passenger Service or Special Event Service that departs from an Originating Stop, stops at all Stops and arrives at a Terminating Stop, in accordance with the Timetable or Special Event Timetable, to have been delivered.

Ticket categor-ies

For the purposes of this report, patronage data is presented in five ticket categories:

Full fare – customers who are not eligible for any concession and pay the ordinary cash or MyWay fare

Tertiary student – customers who are claiming a concession using a MyWay card as a student enrolled in tertiary education, such as at a university or CIT

School student – customers who are claiming a concession using a MyWay card as a student enrolled in a primary school, high school or college, including customers eligible for free travel on school days un-der the School Transport Program

Concession – other customers claiming free or concessional travel, such as seniors, pensioners, health care card holders, ACT residents over the age of 70 and customers using a generic ‘concession’ paper ticket purchased on buses or from ticket vending machines.

Other – customers not included in the other four ticket categories, such as current and past public transport employees.

MyWay Ticket-ing data Data that is recorded when customers tap on and off with a MyWay card

(either on bus or at a light rail platform) or purchase a ticket from the bus driver or ticket vending machine.

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Term Definition

Service types

For the purposes of this report, Transport Canberra has categorised its fixed-route public transport services into six service types:

Light rail – light rail services operated by Canberra Metro under con-tract to the Territory.

Rapid Bus – routes R2 to R10 in the current network, and the former Red Rapid, Blue Rapid, Green Rapid and Black Rapid services oper-ated in 2018.

Local Bus – routes 18 to 81 in the current network, and route 1-99 and 100-series services operated in 2018 (excluding route 101).

Peak Bus/Xpresso – routes 180, 181 and 182 in the current network, and former 700-series Xpresso services operated in 2018.

School special services – Transport Canberra bus services that are re-stricted to use by school students. In the current network, these ser-vices are 1000-series and 2000-series services. In 2018, these services were 400-series, 500-series, 600-series and 800-series

Other – all other fixed-route Transport Canberra bus services, includ-ing route 101 (the former free city loop service).

Boardings

Boardings are a measure of public transport patronage. A boarding is every time a person gets on a public transport vehicle, such as a bus or light rail vehicle.

Boardings are sometimes referred to as ‘trips’. To avoid confusion, this report uses the term ‘boarding’ to distinguish from a ‘vehicle trip’, which is a trip made by a bus or light rail vehicle from the beginning to the end of a route.

Journeys

Journeys are a measure of public transport patronage. A journey is a cus-tomer’s whole travel from origin to destination on public transport, which may include more than one boarding (eg: catching a bus then light rail would be one journey but two boardings).

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2.0 Public transport patronage2.1 Boardings by service typeThis section sets out the boardings recorded by the MyWay ticketing system on Transport Canberra bus and light rail services over the last five quarters, broken down by service type.

Table 1 Boardings on Transport Canberra bus and light rail services by service type (quarter ending 31 December 2018 to quarter ending 31 December 2019)

Service typeQuarter end-

ing 31 Decem-ber 2018

Quarter end-ing 31 March

2019

Quarter end-ing 30 June

2019

Quarter end-ing 30

September 2019

Quarter end-ing 31 Decem-

ber 2019

Light rail 0 94 877,798 1,137,464 1,064,513

Rapid bus 1,983,712 1,978,532 2,279,668 2,420,148 2,260,805

Local bus 2,191,362 2,184,269 2,010,785 1,837,750 1,618,541

Peak bus/Xpresso 166,224 169,603 68,677 31,872 27,570

School Special service 361,788 337,217 346,623 324,762 264,033

Other* 2,010 376 784 3,171 4,069

TOTAL 4,705,096 4,670,091 5,584,335 5,755,167 5,239,531

* Other - includes all other fixed-route Transport Canberra bus services, including route 101 (the former free city loop service)

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Quarter ending Dec. 18

Quarter ending Mar. 19

Quarter ending Jun. 19

Quarter ending Sep. 19


0.000

1,000,000.000

2,000,000.000

3,000,000.000

4,000,000.000

5,000,000.000

6,000,000.000

Boardings by service type

Light rail Rapid bus Local busPeak bus/Xpresso School Special service Other

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2.2 Top ten routes by boardingsThis section sets out the ten Transport Canberra bus and light rail routes with the highest number of boardings during the quarter ending 31 December 2019 and the proportion of all boardings on Transport Canberra services on each of these routes.

Table 1 Top ten routes by boardings (quarter ending 31 December 2019) and the proportion of all boardings on Transport Canberra services on each of these routes

Route numberBoardings in quarter ending 31

December 2019% of all boardings in quarter end-

ing 31 December 2019

Rapid 1 1,064,513 20.3%

Rapid 4 825,376 15.8%

Rapid 2 433,870 8.3%

Rapid 5 239,900 4.6%

Rapid 3 220,418 4.2%

Rapid 6 212,327 4.1%

Rapid 9 115,726 2.2%

Rapid 8 110,336 2.1%

Route 32 100,518 1.9%

Route 53 79,436 1.5%

TOTAL 3,402,420 64.9%

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Rapid 1 Rapid 4 Rapid 2 Rapid 5 Rapid 3 Rapid 6 Rapid 9 Rapid 8 Route 32 Route 530

200,000

400,000

600,000

800,000

1,000,000

1,200,000

Top ten routes by boardings - quarter ending 31 December 2019

2.3 Boardings by ticket categoryThis section sets out the boardings recorded by the MyWay ticketing system on Transport Canberra bus and light rail services over the last five quarters, broken down by ticket category.

Table 1 Boardings on Transport Canberra bus and light rail services by ticket category (quarter ending 31 December 2018 to quarter ending 31 December 2019)

Ticket categoryQuarter end-



2019


2019

Quarter end-ing 30

September 2019


ber 2019

Full fare 1,747,273 1,813,398 2,299,958 2,312,490 2,132,529

Tertiary student 865,117 797,772 902,055 1,005,203 857,108

School student 959,641 938,146 1,247,630 1,241,092 1,052,538

Concession 915,347 907,153 932,845 995,443 988,113

Other* 217,718 213,622 201,847 200,939 209,243

TOTAL 4,705,096 4,670,091 5,584,335 5,755,167 5,239,531* Other - includes customers not included in the other four ticket categories, such as current and past public transport employees.

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0.000

1,000,000.000

2,000,000.000

3,000,000.000

4,000,000.000

5,000,000.000

6,000,000.000

Boardings by passenger type

Full fare Tertiary student School student Concession Other

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2.4 Journeys by ticket categoryThis section sets out the journeys recorded by the MyWay ticketing system on Transport Canberra bus and light rail services over the last five quarters, broken down by ticket category.

Table 1 Journeys on Transport Canberra bus and light rail services by ticket category (quarter ending 31 December 2018 to quarter ending 31 December 2019)

Ticket categoryQuarter end-



2019


2019

Quarter end-ing 30 Septem-

ber 2019


ber 2019

Full fare 1,414,793 1,466,121 1,770,029 1,773,667 1,643,327

Tertiary student 682,281 629,818 708,183 786,996 665,193

School student 782,061 767,676 970,767 952,789 804,602

Concession 696,803 689,067 672,878 717,148 715,149

Other* 9,382 9,604 9,956 10,887 11,817

TOTAL 3,585,320 3,562,286 4,131,813 4,241,487 3,840,088* Other - includes customers not included in the other four ticket categories, such as current and past public transport employees.






0.000

1,000,000.000

2,000,000.000

3,000,000.000

4,000,000.000

5,000,000.000

6,000,000.000

Journeys by passenger type

Full fare Tertiary student School student Concession Other

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2.5 Boardings by type of dayThis section sets out the boardings recorded by the MyWay ticketing system on Transport Canberra bus and light rail services over the last five quarters, broken down by weekdays and weekends.

Table 1 Boardings on Transport Canberra bus and light rail services by type of day (quarter ending 31 December 2018 to quarter ending 31 December 2019)

Day typeQuarter end-



2019


2019


ber 2019


ber 2019

Weekday 4,240,280 4,215,435 4,983,193 5,186,552 4,700,476

Weekend 464,816 454,656 601,142 568,615 539,055

TOTAL 4,705,096 4,670,091 5,584,335 5,755,167 5,239,531






0.000

1,000,000.000

2,000,000.000

3,000,000.000

4,000,000.000

5,000,000.000

6,000,000.000

Boardings - weekdays

Weekday






0.000

100,000.000

200,000.000

300,000.000

400,000.000

500,000.000

600,000.000

700,000.000

Boardings - weekends

Weekend

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2.6 Journeys by type of dayThis section sets out the journeys recorded by the MyWay ticketing system on Transport Canberra bus and light rail services over the last five quarters, broken down by weekdays and weekends.

Table 1 Journeys on Transport Canberra bus and light rail services by type of day (quarter ending 31 December 2018 to quarter ending 31 December 2019)




2019


2019


ber 2019


ber 2019

Weekday 3,247,888 3,233,412 3,693,564 3,816,922 3,435,171

Weekend 337,432 328,874 438,249 424,565 404,917

TOTAL 3,585,320 3,562,286 4,131,813 4,241,487 3,840,088






0.000500,000.000

1,000,000.0001,500,000.0002,000,000.0002,500,000.0003,000,000.0003,500,000.0004,000,000.0004,500,000.000

Journeys - weekdays

Weekday






0.00050,000.000

100,000.000150,000.000200,000.000250,000.000300,000.000350,000.000400,000.000450,000.000500,000.000

Journeys - weekends

Weekend

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2.7 Boardings by year – 2009-10 to 2018-19This section sets out the annual boardings on ACT Government bus and light rail services for each financial year from 2009-10 to 2018-19.

Table 1 Boardings on ACT Government bus and light rail services (year ending 30 June 2010 to year ending 30 June 2019)

Year Reported boardings1

2009-10 19,438,489

2010-11 17,600,0002

2011-12 18,100,000

2012-13 18,149,000

2013-14 17,800,000

2014-15 17,639,149

2015-16 17,839,038

2016-17 18,295,834

2017-18 18,941,758

2018-19 20,100,000

2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-1916,000,000

16,500,000

17,000,000

17,500,000

18,000,000

18,500,000

19,000,000

19,500,000

20,000,000

20,500,000

Boardings on ACT Government bus and light rail services - 2009-10 to 2018-19

1 Figures are drawn from annual reports published by Transport Canberra and City Services Directorate and its predecessor agencies. As annual reports for the former Territory and Municipal Services Directorate and Department of Territory and Municipal Services did not include explicit annual boarding statistics, figures for 2013-14 and prior years are estimates based on other information in the annual reports.2 The Territory and Municipal Services Directorate’s annual report for 2010-11 notes that fare revenue and the number of boardings recorded for 2010-11 was significantly affected by failure of the ageing Wayfarer ticketing system. This figure is a conservative estimate, which is likely to understate actual patronage.

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3.0 Public transport operational performance3.1 Reliability of Transport Canberra bus servicesThis section sets out the reliability of Transport Canberra bus services over the last five quarters, broken down by type of day. These figures are rounded to one decimal place.

Table 1 Reliability of Transport Canberra bus services by day (quarter ending 31 December 2018 to quarter ending 31 December 2019)




2019


2019


ber 2019

Quarter end-ing 31 Decem-ber 2019

Weekday 96.9% 97.4% 98.6% 99.1% 99.1%

Weekend3 99.7% 95.2% 93.9% 87.6% 99.4%

Reliability target 99.5% 99.5% 99.5% 99.5% 99.5%

Dec. 18 Mar. 19 Jun. 19 Sep. 19 Dec. 1985.0%87.0%89.0%91.0%93.0%95.0%97.0%99.0%

101.0%

Bus service reliability - weekdays and weekends

Weekday Service Reliability % Weekend Service Reliability % Benchmark

3 One per cent is added to the reliability of bus services on weekends for adjustment, due to compensate for an estimate of the number of trips delivered but not properly recorded in the system.

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3.2 Reliability of Transport Canberra light rail servicesThis section sets out the reliability of Transport Canberra light rail services over the last five quarters. These figures are rounded to one decimal place.

Table 1 Reliability of Transport Canberra light rail services (quarter ending 31 December 2018 to quarter ending 31 December 2019)


ber 2018


2019


2019


ber 2019


ber 2019

Reliability (%) - - 99.4% 99.8% 99.9%

Reliability target - - 99.5% 99.5% 99.5%

Quarter ending 30 June 2019 Quarter ending 30 September 2019 Quarter ending 31 December 201999.20%

99.30%

99.40%

99.50%

99.60%

99.70%

99.80%

99.90%

100.00%

Light rail reliability

Reliability (%) Benchmark

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4.0 Customer enquiries and ticketing4.1 Number of customer enquiriesThis section sets out the number of customer enquiries per 10,000 passenger boardings over the last five quarters. These figures include all customer enquiries recorded through Transport Canberra customer service channels.

Table 1 Customer enquiries per 10,000 passenger boardings (quarter ending 31 December 2018 to quarter ending 31 December 2019)


ber 2018


2019


2019


ber 2019


ber 2019

Number of recorded customer

enquiries 2250 3086 7083 3712 3541

Customer enquiries per

10,000 passenger boardings 4.8 6.6 12.7 6.4 6.8

Dec. 18 Mar. 19 Jun. 19 Sep. 19 Dec. 190

2

4

6

8

10

12

14

4.8

6.6

12.7

6.4 6.8

Customer Feedback per 10,000 trips

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4.2 Proportion of boardings by ticket typeThis section sets out the proportion of boardings made with MyWay cards and paper tickets over the last five quarters. These figures are rounded to one decimal place.

Table 1 Penalty fares incurred per 10,000 boardings (quarter ending 31 December 2018 to quarter ending 31 December 2019)


ber 2018


2019


2019


ber 2019


ber 2019

MyWay 90.1% 90.3% 93.9% 93.7% 93.0%

Paper tickets 9.9% 9.7% 6.1% 6.3% 7.0%

Dec. 18 Mar. 19 Jun. 19 Sep. 19 Dec. 190.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Passenger trips by ticket type

MyWay Paper Ticket

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