tango services, inc final presentation. tango services, inc kiefer huynh programmer/analyst phuong...
TRANSCRIPT
Tango Services, inc
Final Presentation
Tango Services, inc Kiefer Huynh
Programmer/analyst
Phuong Tran
Programmer/analyst
Tyler Ives
Programmer/analyst
Lott Souriyavong
Quality Assurance
Rajika Arsecularatne
Team Lead
Description of the System Customer information is more organized Business processes is expanded upon and improved greatly
through automation of various tasks World Wide Web is utilized Web access allows users to keep updated on the status of their
service Palm-top computers are utilized in the field
Database Schema
Customer Info
Customer ID (P) numberLast textFirst textCompany Name textAddress textCity textState textZip numberPhone numberFax numberContract Code * numberE-mail textPromotion Ok yes/noEstablish Date date/timeBusiness Type text
Machine InfoSerial Number (P) numberCustomer ID (F) numberProduct Type textAddress textRoom textCity textState textZip textFloor textKey Operator textMultiple Machines yes/no“no”Target response time number
Service
Service Number (P) auto-numberSerial Number (F) numberCall date/timeNumber of Calls numberPhone Diagnostic * numberCall Status text “call queue”Territory Code * numberTech Rep ID numberArrival date/timeCompletion date/timeMeter Read numberProblem Codes * textRepair Codes * textProblem Comments memoRepeated Problem yes/no “no”Repair Recommendation memoAction Taken memoDrum yes/no “yes”Roller yes/no “yes”Toner textPaper text
Machine Parts
Service Number (F) auto-numberPart Number * numberQuantity numberDate Replaced date/timeIn Stock yes/no “yes”Order yes/no “no”Part Number Ordered numberQuantity Ordered number
Call Initiation form
Customer info
Customer informationdata control
Machine info
Machine informationData control
Cancel (back) buttonOutstanding Call List button Next button
Date/Time stamp
Call Initiation
Phone Diagnosticcode
Codes are sent to the MMR
Call Initiation
Call Severitycode
Codes are sent to the MMR
Call Initiation (idle)
Call initiation button
Outstanding Call List form
Call Init (back) button
Call number
Company name
Date/Time stamp
Quality Assurance
Module Object Reason to test Result
Call Init form data control 4(invisible)
to test activity with database; connectivity with “mmr”
passed
data control 3(invisible)
to test activity with database; connectivity with “mmr”
passed
data control 2 to test scrolling through data in “machine record”
passed
data control 1 to test scrolling through data in “customer info”
passed
problem code combo box
to ensure list items appear correctly; properly configured
passed
severity code combo box
to ensure list items appear correctly; properly configured
passed
text boxes (all) to ensure data fits in textboxes, is clear;
passed
cancel button to ensure transaction is cancelled; form opening is shown; icon correctly displayed
passed
outstanding button to correctly open and display the outstanding call list; icon displayed properly
passed
next button display the next form; icon displayed correctly
pending
icon Xerox icon displays passed
Quality Assurance
Module Object Reason to test Result
Outstanding Call form
Call list ensure that calls listed are outstanding; customer verification; proper date/time; generates new item on new calls only
passed
icon Xerox passed
back button to make sure the call init form displays; hides outstanding form
passed
Quality Assurance
Module Object Reason to test Result
Opening form form placement of form on screen
passed
call init button to ensure call init opens properly; hides opening form
passed
icon Xerox icon displays passed
Thank You
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