talkback - wordpress.com€¦ · now that you've had the opportunity to reflect on your...

2

Talkback2017

Insights powered by

Number of team members who participated in Talkback this year: XX

Colleague feedback in XXX

2

Use the prompt questions to think about what the results are telling you and how you can respond.

Use the space to make a note of yourthoughts, reactions or plans.

Use the hints and tips to help you make sense of and use the data.

Welcome to your Talkback report…Since becoming our Co-op’s Chief Executive it’s been really important to me to find out how colleagues feel about working here, specifically the every day experiences that shape their views.

As a leader, you have the biggest impact on how your team feel about working here, so take the time to understand and reflect on your results. Think about what you do well and what you might do differently. To help you:

• We’ve developed a more interactive report to help you talk through the results and take meaningful actions with your team

• We’ve given you a leadership index score, so you can understand how you impact your teams' engagement. I expect you to build actions into your personal development plan

• Performance goal setting will replace the separate Talkback Action Planning process. You will therefore need to include actions in your 2018 team & individual goals.

I will be doing this with my team, so please follow my lead and show your commitment to making the Co-op a great place to work.

Getting the most from Talkback

Steve Murrells

This year we want you to think beyond Engagement as a score; we want you to focus on what creates a great colleague experience using the model below. So you will find your results presented in a format to allow you to easily see what your team think and feel about each driver of Engagement. All three areas need to be healthy to make Co-op a great place to work.

Key to colour codingResults show the percentage of people who responded positively to each question.

Results have been colour coded to reflect where they are poor, average, good or very good.

Use these to quickly spot areas of strength and opportunities to improve

Poor

0-49%

Average

50-59%

Good

60-69%

Very Good

70-100%

Using the report

2

Our Purpose and Ways of Being

I strongly believe in the purpose and strategy of the

Co-op

I believe that the Co-op has a different and better way of doing business compared to

our competitors

I feel equipped and able to have a conversation with

customers about why they should be a member of the

Co-op

The Co-op gives me the opportunity to play an

active role in my community

Our purpose and Ways of Being are what makes the Co-op special – they are very important to us. Results on this page are about how colleagues believe in them, and feel able to bring them to life in their day-to-day work.

Our Purpose

Our Ways of Being

Do your team feel connected to our Co-op and its strategy? What do you need to do to improve this?

I feel able to put the Ways of Being Co-op into practice in my day-to-day work

Teams work well together to do the right thing for our customers, members and communities

I feel I can be myself always at the Co-op

My team works well together to get things done

Are my team having the best experience of our Ways of Being Co-op?

What more do you need to work on?

XX%

XX%

XX%

XX%

3

Being a Co-op Leader

What now?

We all have areas we need to work on. Use these results as a platform to make some changes in how you do things. Make a plan for how youcan make some changes day to day. Often small changes can have a bigeffect.

What now?

Having areas of strength is a great start. Being aware of and focusing on your strengths will keep having a positive influence on colleagues.

What could I do better?What are my strengths?

It’s up to all of us to be the best leaders we can be. Our leadership index is our way of measuring what matters most to help guide us as leaders.

How do I use theseresults?

Use these scores to reflect onwhat you are doing well and

where you can improve. We all have our blind spots – these

results can help you see and act on them.

50%

60%

70%

70%

70%

70%

70%70%

70%

70%

70%Your Leadership

Index

4

Colleagues’ experience of working here

Our day-to-day experience at work is fundamental to our overall perception of our job. Results here are about how your team experience their work and perceive their career opportunities.

Our Job & Working Environment

I am prepared to 'go the extra mile' for The Co-op to succeed

When changes are planned, I feel involved and am prepared for the change

I feel my personal safety is protected at work

In my job, I am able to balance my work and personal commitments

I get completely absorbed in my work

My job gives me the feeling I have achieved something worthwhile

I am clear abut how my role contributes to the delivery of the Co-op’s strategy

XX%

Involving colleagues

I feel fairly rewarded for the work I do

My manager’s manager creates a climate where colleagues can voice opinions and be heard

I have appropriate involvement in decisions which affect me

My manager encourages discussion in our team by asking for our feedback and opinions

XX%

XX%

XX%

The benefits I receive are fair for the work I do

Our Career

I have the opportunity to learn and develop at The Co-op

I believe there are opportunities to progress within The Co-op

I plan to be working at The Co-op three years from now

XX%

XX%

XX%

5

Respect at work

Bullying / Harassment

Discrimination

XX% XX%

XX%In the last 12 months I have personally experienced bullying, harassment and/or discrimination at work

XX%Both

Was this:

What do colleagues experience positively with you as their leader?

What do you need to focus on?

XX%

XX%

XX%

XX%

XX%

XX%

XX%

XX%

Overall engagement

Being engaged at the Co-op means feeling proud, having a sense of belonging and enjoyment, and being willingto recommend our Co-op as a great place to work and shop. It’s an outcome of people feeling connected to our Co-op, having a good relationship with leaders, and a positive experience of working here.

Is there a difference between your Leadership Index & your Engagement score ? What is this telling you?

How will you present these results to your team to understand the detail behind the results?

What will you discuss with your manager in your year end Performance Conversation? What actions will you put into your 2018 Goals?

Engagement is calculated as an average of these five questions in Talkback:

49% -9Vs. 2015

Your results compared to…

2017 2017

20162016 57%

58%

74%

78%

How engaged is my team?

Think about what your team are telling you and how they feel when they go home each day. Consider your results and how you can improve the colleague experience and engagement of all of your team members.

So what now?

6

The Co-op Business area

vs. 2016

XX% I enjoy working at the Co-op

XX% I feel a strong sense of belonging to the Co-op

XX% I am proud to tell others I work at the Co-op

XX%I would recommend the Co-op as a place to work to my family and friends

XX%I actively encourage family and friends to buy products and services from the Co-op

Next steps – To Involve Your team

Get the story straight

What is the headline story of your results? Why do you think this is your story? Are there any additional factors / changes that need to be considered?

Prepare to ask and answer questions

What questions might my team have about these results or the action we’ll take?

What questions do I have that I would like to hear more on from the team?

What are the three results that we should celebrate? What are the three results that we should focus on?

Now that you've had the opportunity to reflect on your results, it's time to think about how you can share them with your team and understand more about what they are telling you. Use this page to help plan how you'll discuss these results with your team.

7

Your work is not done yet! After sharing the results with your team it is important that you plan actions – get your team involved in making changes for the better. Capture your team actions. You need to include these in your 2018 Performance Goals & cascade to individual team members. If you want to, you can also make it visual by using the Talkback poster.

…. believe management will act on the results of the survey

XX%

8

Ideas for ActionIt’s important to listen to you team’s ideas and tailor your actions specifically to them. Here are some ideas that have been tried and tested.

2

Heatmaps

Insights powered by

Abbreviat ions

STH0102SM STH0102 Store Managers 9642 Launceston - Broad Street 673 2 Saltash

698 5 Bere Alston 5901 Liskeard 678 4 Slades Road

963 9 Bideford 9607 Looe 6977 Tavistock - Market Street

4714 Bude 593 1 Lostwithiel 8 646 Torpoint

4743 Cam elford 6998 Millbrook - West Street 9640 Torrington

5903 East Looe 5141 Par - Par Green 4919 Westward Ho!

58 62 Hatherleigh 5711 Petrol Launceston - Western Road 8 658 Yelverton

4659 Holsworthy 6664 Port Isaac

4251 Kilkham pton 6711 Roche

Heatmap – all results

10

O verall Engagement l 66% + 5 + 8 =0

I feel a strong sense of belonging to the Co-op l 100% +3 +4 -1

I would recom m end the Co-op as a place to work to m y fam ily and

friendsl 75% + 7 +1 + 8

I am proud to tell others I work at the Co-op l 46% +2 + 7 -7

I enjoy working at the Co-op l 56% -2 -3 -2

I actively encourage fam ily and friends to buy products and services from

the Co-opl 55% +1 + 7 + 5

O ur Co-op

I feel able to put the Ways of Being Co-op into practice in m y day-to-day

workl 5% -8 -5 =0

I feel I can be m yself always at the Co-op l 3% -1 + 5 + 5

Team s work well together to do the right thing for our custom ers,

m em bers and com m unitiesl 23% + 10 +1 + 7

My team works well together to get things done l 59% -7 + 7 -3

My m anager role m odels our Ways of Being Co-op in their day-to-day

workl 25% -4 -8 + 7

My m anager treats everyone in our team fairly regardless of their

individual differencesl 14% + 5 + 9 + 6

I strongly believe in the purpose and strategy of the Co-op l 100% -7 +3 + 5

I believe that the Co-op has a different and better way of doing business

com pared to our com petitorsl 42% =0 +1 +2

I feel equipped and able to have a conversation with custom ers about why

they should be a m em ber of the Co-opl 91% + 8 + 7 -7

The Co-op gives m e the opportunity to play an active role in m y

com m unityl 50% +4 + 10 -8

O ur Leaders

I have appropriate involvem ent in decisions which affect m e at work l 93% + 9 +1 -4

My m anager encourages discussion in our team by asking for our feedback

and opinionsl 37% +4 -8 +4

My m anager does what they say they will do l 15% -6 -4 +4

My m anager inspires m e to do a great job l 60% + 7 +1 + 5

My m anager encourages m e to use m y judgem ent to m ake decisions l 92% +3 -7 -7

My m anager regularly gives m e feedback which helps to im prove m y

perform ancel 44% +3 +3 + 10

My m anager thanks m e when I do a great job l 19% -8 -6 -7

My m anager encourages m e to try new things to im prove the way we work

around herel 73% +3 -6 +4

My m anager m anages people's perform ance effectively l 73% + 9 -3 +4

My m anager's m anager creates a clim ate where colleagues can voice

opinions and be heardl 42% -1 -4 + 6

I believe m anagem ent will act on the results of this survey l 38% -5 -1 +2

In the last 12 m onths I have personally experienced bullying, harassm ent

and/or discrim ination at workl 6% -8 + 5 + 10

O ur work

I get com pletely absorbed in m y work l 53% -1 + 9 -8

My job gives m e the feeling I have achieved som ething worthwhile l 31% +4 -2 -7

I am clear about how m y role contributes to the delivery of the Co-op's

strategyl 67% + 7 -1 + 10

I have the opportunity to learn and develop at the Co-op l 66% -2 +4 -4

I believe there are opportunit ies to progress within the Co-op l 63% + 8 +1 -8

When changes are planned, I feel involved and am prepared for the change l 67% -8 =0 +1

I feel m y personal safety is protected at work l 21% -6 =0 + 8

In m y job, I am able to balance m y work and personal com m itm ents l 88% +4 -8 -4

I feel fairly rewarded for the work I do l 95% + 5 -1 +3

I plan to be working at the Co-op three years from now l 73% -7 -7 -8

I am prepared to 'go the extra m ile' for the Co-op to succeed l 97% +3 + 10 + 7

The benefits I receive are fair for the work I do l 13% -1 -1 +3

Com

pare

d

to [B

usin

ess]

Com

pare

d

to 2

016

Com

pare

d

to 2

016

Team

Sco

re

Heatmap – team results

11

O verall Engagement l 42% l 53% l 54% l 42% l 63% l 34% l 65% l 40%

I feel a strong sense of belonging to the Co-op l 83% l 100% l 16% l 58% l 25% l 88% l 98% l 0%


friendsl 6% l 74% l 41% l 20% l 93% l 0% l 77% l 41%

I am proud to tell others I work at the Co-op l 3% l 28% l 75% l 17% l 52% l 73% l 2% l 82%

I enjoy working at the Co-op l 24% l 36% l 51% l 35% l 93% l 9% l 81% l 74%


the Co-opl 92% l 27% l 85% l 78% l 53% l 0% l 70% l 1%

O ur Co-op


workl 96% l 30% l 71% l 77% l 12% l 19% l 94% l 41%

I feel I can be m yself always at the Co-op l 92% l 97% l 44% l 88% l 98% l 83% l 33% l 57%


m em bers and com m unitiesl 83% l 40% l 98% l 21% l 30% l 3% l 81% l 49%

My team works well together to get things done l 49% l 49% l 78% l 99% l 67% l 9% l 88% l 18%


workl 86% l 58% l 55% l 78% l 70% l 9% l 55% l 47%


individual differencesl 12% l 58% l 88% l 87% l 77% l 22% l 47% l 56%

I strongly believe in the purpose and strategy of the Co-op l 61% l 83% l 92% l 100% l 69% l 13% l 79% l 88%


com pared to our com petitorsl 34% l 94% l 62% l 57% l 94% l 44% l 14% l 94%


they should be a m em ber of the Co-opl 65% l 60% l 27% l 76% l 98% l 91% l 48% l 69%


com m unityl 80% l 94% l 75% l 84% l 23% l 87% l 95% l 97%

O ur Leaders

I have appropriate involvem ent in decisions which affect m e at work l 49% l 26% l 40% l 6% l 58% l 37% l 23% l 61%


and opinionsl 40% l 97% l 89% l 90% l 40% l 38% l 74% l 41%

My m anager does what they say they will do l 17% l 25% l 22% l 30% l 10% l 11% l 67% l 53%

My m anager inspires m e to do a great job l 96% l 70% l 38% l 33% l 34% l 9% l 25% l 49%

My m anager encourages m e to use m y judgem ent to m ake decisions l 82% l 70% l 28% l 88% l 90% l 32% l 40% l 3%


perform ancel 58% l 73% l 23% l 24% l 100% l 65% l 27% l 79%

My m anager thanks m e when I do a great job l 30% l 73% l 27% l 28% l 48% l 22% l 21% l 5%


around herel 72% l 60% l 99% l 50% l 93% l 25% l 38% l 56%

My m anager m anages people's perform ance effectively l 92% l 14% l 69% l 46% l 3% l 96% l 59% l 81%


opinions and be heardl 41% l 95% l 39% l 15% l 37% l 82% l 87% l 88%

I believe m anagem ent will act on the results of this survey l 22% l 8% l 96% l 40% l 74% l 96% l 66% l 5%


and/or discrim ination at workl 37% l 77% l 31% l 74% l 37% l 1% l 23% l 71%

O ur work

I get com pletely absorbed in m y work l 73% l 18% l 18% l 78% l 92% l 95% l 47% l 38%

My job gives m e the feeling I have achieved som ething worthwhile l 86% l 60% l 41% l 36% l 20% l 57% l 55% l 80%


strategyl 38% l 39% l 77% l 2% l 93% l 94% l 21% l 19%

I have the opportunity to learn and develop at the Co-op l 72% l 80% l 67% l 30% l 12% l 64% l 58% l 43%

I believe there are opportunit ies to progress within the Co-op l 97% l 77% l 92% l 63% l 47% l 27% l 92% l 88%

When changes are planned, I feel involved and am prepared for the change l 54% l 86% l 68% l 98% l 16% l 51% l 36% l 97%

I feel m y personal safety is protected at work l 77% l 25% l 58% l 78% l 26% l 65% l 52% l 86%

In m y job, I am able to balance m y work and personal com m itm ents l 66% l 64% l 84% l 89% l 18% l 86% l 27% l 46%

I feel fairly rewarded for the work I do l 43% l 68% l 52% l 83% l 30% l 81% l 72% l 27%

I plan to be working at the Co-op three years from now l 80% l 80% l 1% l 88% l 44% l 26% l 9% l 15%

I am prepared to 'go the extra m ile' for the Co-op to succeed l 79% l 58% l 5% l 48% l 10% l 97% l 67% l 38%

The benefits I receive are fair for the work I do l 76% l 65% l 94% l 1% l 96% l 36% l 52% l 8%

5903

5862

4743

Your

Sco

re

STH01

02SM

6985

9639

4714


12









O ur Co-op


workl 11% l 52% l 64% l 11% l 9% l 52% l 70% l 0%






workl 90% l 70% l 78% l 9% l 74% l 6% l 66% l 73%










O ur Leaders


















O ur work














9607

5931

6998

Your

Sco

re

4659

4251

9642

5901


13









O ur Co-op


workl 19% l 48% l 21% l 5% l 59% l 40% l 54% l 16%






workl 76% l 34% l 86% l 97% l 32% l 58% l 70% l 73%










O ur Leaders


















O ur work














Your

Sco

re

5141

5711

6664

6711

6732

6784

6977


14

O verall Engagement l 71% l 64% l 37% l 64% l 48%

I feel a strong sense of belonging to the Co-op l 93% l 100% l 34% l 67% l 26%


friendsl 73% l 89% l 83% l 56% l 26%

I am proud to tell others I work at the Co-op l 87% l 72% l 7% l 69% l 36%

I enjoy working at the Co-op l 52% l 42% l 46% l 76% l 89%


the Co-opl 53% l 15% l 18% l 53% l 64%

O ur Co-op


workl 76% l 39% l 61% l 1% l 27%

I feel I can be m yself always at the Co-op l 19% l 17% l 89% l 49% l 15%


m em bers and com m unitiesl 74% l 92% l 20% l 70% l 23%

My team works well together to get things done l 2% l 95% l 51% l 2% l 67%


workl 78% l 8% l 20% l 93% l 17%


individual differencesl 89% l 60% l 23% l 67% l 52%

I strongly believe in the purpose and strategy of the Co-op l 5% l 23% l 11% l 64% l 7%


com pared to our com petitorsl 15% l 76% l 34% l 12% l 13%


they should be a m em ber of the Co-opl 38% l 24% l 36% l 60% l 46%


com m unityl 31% l 7% l 16% l 23% l 57%

O ur Leaders

I have appropriate involvem ent in decisions which affect m e at work l 50% l 1% l 98% l 13% l 9%


and opinionsl 96% l 19% l 13% l 66% l 82%

My m anager does what they say they will do l 47% l 82% l 68% l 70% l 9%

My m anager inspires m e to do a great job l 37% l 70% l 80% l 4% l 9%

My m anager encourages m e to use m y judgem ent to m ake decisions l 42% l 43% l 67% l 29% l 26%


perform ancel 0% l 98% l 74% l 12% l 100%

My m anager thanks m e when I do a great job l 7% l 50% l 5% l 97% l 86%


around herel 26% l 20% l 66% l 71% l 76%

My m anager m anages people's perform ance effectively l 44% l 59% l 75% l 79% l 83%


opinions and be heardl 21% l 99% l 94% l 86% l 30%

I believe m anagem ent will act on the results of this survey l 41% l 62% l 73% l 86% l 43%


and/or discrim ination at workl 90% l 62% l 15% l 31% l 57%

O ur work

I get com pletely absorbed in m y work l 11% l 80% l 93% l 58% l 28%

My job gives m e the feeling I have achieved som ething worthwhile l 76% l 62% l 51% l 0% l 78%


strategyl 0% l 95% l 28% l 32% l 19%

I have the opportunity to learn and develop at the Co-op l 50% l 47% l 97% l 49% l 4%

I believe there are opportunit ies to progress within the Co-op l 2% l 51% l 41% l 17% l 79%

When changes are planned, I feel involved and am prepared for the change l 53% l 90% l 9% l 85% l 13%

I feel m y personal safety is protected at work l 11% l 91% l 84% l 69% l 62%

In m y job, I am able to balance m y work and personal com m itm ents l 18% l 27% l 20% l 82% l 51%

I feel fairly rewarded for the work I do l 64% l 34% l 63% l 19% l 71%

I plan to be working at the Co-op three years from now l 77% l 0% l 2% l 8% l 56%

I am prepared to 'go the extra m ile' for the Co-op to succeed l 33% l 87% l 73% l 23% l 11%

The benefits I receive are fair for the work I do l 83% l 72% l 92% l 8% l 28%

Your

Sco

re

8646

9640

4919

8658

talkback - wordpress.com€¦ · now that you've had the opportunity to reflect on your...

Documents