you've got ipads for your enterprise...now what?
TRANSCRIPT
Copyright © 2012 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Kony Webinar
September 2012
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 2
The media’s awash with news of the surge in iPad usage in the pharmaceutical industry
5 May 2010“Apple Surges In Popularity With Life Science Buyers”
IDC Health Insights found Apple in second place for the first time, with more
than 30% of respondents planning to buy Apple products in 2012. This
represents a 220% increase in Apple's survey score since 2009... 4 Apr12
5 May 2010
“Here Come Tablets. Here Come Problems.”
Five biggest mistakes: Failing to have a plan before rolling out the devices;
Not understanding what tablets are—and are not—good for; Expecting to
easily obtain all the apps you need; Thinking tablets are cheaper than
laptops; Misjudging the ease of support and security...2 Apr12
5 May 2010
“Why this Well-Known Biotech Firm Deploys 17,000
iPads and iPhones”
Genentech has standardized on Apple mobile, with 17,000 iOS device users
worldwide (so by inference, 10,000 iPhones, though it surprises me less and
less when I hear about companies deploying iPod Touches, too)...13 Jan12
“...Accenture is working with half the big Pharma’s on mobility and iPad services...”
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 3
BioPharm Mobility BenchmarkA recent benchmark of the BioPharm industry illustrates organizations spending significant CapEx on solving for core capabilities and services operationalization
rather than business value exploitation.
In an industry survey of 8 top BioPharm companies, we found the majority of focus and concerns were around Core Services and Capabilities for Mobility support to address the following key questions:
• How to support iPads at full scale (US and globally)?• What fundamental applications should be provided?• How do we organize around mobile devices as part of ongoing operations?
To realize the value of iPads for a BioPharm company, the focus must shift to Business Value Enablers:
• How do you evolve iPad functionality and usage beyond Sales Force Automation to Optimizing Customer Interactions?
• How does your mobile strategy integrate with your digital/multi channel vision?
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 4
Poll 1
What is the biggest challenge in rolling out iPads to your sales force?
Answers:
A) Lack of appropriate apps to deploy
B) Device management and security
C) Training and support
D) Managing multiple geographic deployments
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 5
Mobility SuccessWhere are we now?
Digital EnablementContent management of the
future
iPad Procurement and Deployment
Deploying devices to the field
Sales Force EnablementProductivity tools and single-
device realization
Sales Force Automation Tool for iPad
iRep and CLM implementation
Multi Channel IntegrationSeamless experience: mobile rep
to call center to HCP portal
Time
Sophistication, Differentiation
BioPharma Mobility Maturity Model
Current Pharma Position
Mobility Core Services and Capabilities
Area for Greatest Impact
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 6
Mobility SuccessBuilding the right services around Mobility
Digital EnablementContent management of the
future
iPad Procurement and Deployment
Deploying devices to the field
Sales Force EnablementProductivity tools and single-
device realization
Sales Force Automation Tool for iPad
iRep and CLM implementation
Multi Channel IntegrationSeamless experience: mobile rep
to call center to HCP portal
Time
Sophistication, Differentiation
Current Pharma Position
Mobility Core Services and Capabilities
Area for Greatest Impact
Quickly establishing Mobility Core Services and Capabilities is a key component to increase rate of value from a differentiated Mobility Program
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 7
So what are some of the key challenges along the journey?
1. Companies decide on giving Devices/iPads to the Field Forces within Regions
2. Companies are not able to negotiate significant ‘preferred rates’ and make a CapEx investment
3. iPads have to be procured separately in each country
4. Apple commits to providing devices over 12-months rather than instantly
5. IT resources have to be refocused, and some retrained, to prepare rollout
6. The devices need setting up, but complexities arise integrating MS software and migrating apps
7. New iPad related policies are established, but inconsistencies arise across regions
8. Security measures are applied but become arduous for the end user
9. Mobile Tariffs are set-up in each country, rather than being done centrally
10. Dedicated proactive teams are put in place developing, launching and running new applications
11. Dedicated support teams are put in place to manage all mobility related issues
12. Ongoing lifecycle management of the iPad
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 8
Accelerating iPad OperationalizationHow will you support iPads at full scale?
• Device Ownership: Is the mobile device centrally procured or purchased by a business unit?
• Acceptable Use: Are users permitted to download apps for personal use? How do they purchase those apps?
• Security: Is there a central body responsible for the security of all assets that contain commercial information?
• Asset Management: Are organization-supported apps (such as SFA, Reporting, or productivity tools) owned and managed through a central business group? A central IT group?
• Business Organization: Who is responsible for driving changes to the hardware and/or software requirements?
What is yourCorporate IT Policy?
How is yourBusiness
Structured?
What is the deviceExpected Use
(Services)?
• Service Management: How do users access apps?• Self-service: through internal portal or app store? How are apps paid for?• Fully provisioned: who provisions the device? How is it updated?
• Roadmap: What is the expected future use of the device?
We’ve found that addressing the three components below are integral to accelerating an ongoing support around iPads
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 9
Pharma trend to incubate mobile services out of Commercial with eventual transition to corporate IT. If that’s the case, ensure corporate IT is at the table so the needs outside of the sales force don’t get overlooked.
Support models should consider roles outside of sales, including contractors, headquarters, and senior leaders.
Pharma trend to incubate mobile services out of Commercial with eventual transition to corporate IT. If that’s the case, ensure corporate IT is at the table so the needs outside of the sales force don’t get overlooked.
Support models should consider roles outside of sales, including contractors, headquarters, and senior leaders.
Think beyond the sales forceThink beyond the sales force
Ensure security policies are vetted with broader stakeholder group than Commercial. These are enterprise decisions and should be considered with a wider audience.
Have rationale for “why” policies are enforced or a governance model for changes. Establish clear IS ownership of mobile policies and processes
Ensure security policies are vetted with broader stakeholder group than Commercial. These are enterprise decisions and should be considered with a wider audience.
Have rationale for “why” policies are enforced or a governance model for changes. Establish clear IS ownership of mobile policies and processes
Policy Enforcement: Easier said then donePolicy Enforcement: Easier said then done
Agency driven interactive detailing content apps are over 100MB in size and prove to be challenging to deploy in ‘self service’ models. Establish a performance testing capability to be able to provide appropriate benchmarks.
Establish standards for application size, but more importantly, establish governance for applications that were developed prior to the creation of standards
Agency driven interactive detailing content apps are over 100MB in size and prove to be challenging to deploy in ‘self service’ models. Establish a performance testing capability to be able to provide appropriate benchmarks.
Establish standards for application size, but more importantly, establish governance for applications that were developed prior to the creation of standards
Watch out for Large Content AppsWatch out for Large Content Apps
Since Mobile Technology will undergo significant change for the foreseeable future, organization processes for identifying, developing and supporting it will need to be ‘open’ and adaptive. These technologies also pose significant risk and therefore effective controls need to be established.
It’s more important to declare a soft ‘open for business’ and refine along the way than to define all the processes and struggle to adhere to them
Since Mobile Technology will undergo significant change for the foreseeable future, organization processes for identifying, developing and supporting it will need to be ‘open’ and adaptive. These technologies also pose significant risk and therefore effective controls need to be established.
It’s more important to declare a soft ‘open for business’ and refine along the way than to define all the processes and struggle to adhere to them
Design Service for BalanceDesign Service for Balance
Establish roadmap and approaches to consolidate existing regional or business area-specific mobile approaches to ensure consistent solution
Pilot solution for groups switching from their local approach in order to test performance and user experience
Establish roadmap and approaches to consolidate existing regional or business area-specific mobile approaches to ensure consistent solution
Pilot solution for groups switching from their local approach in order to test performance and user experience
Consolidate fragmented solutionsConsolidate fragmented solutions
Some lessons we’ve learned along the way
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 10
Accenture is working with several clients to put together an end-to-end mobility service
1. Device & App Management – Management of mobile app distribution, device policies / configurations, inventory and security (via Accenture Enterprise Application Catalog Service)
2. Device Provisioning – Procurement, wireless activation, device configuration, tagging, shipping, custom kitting, device repair and exchange services, etc.
3. Help Desk Services – Help desk support to respond to all aspects of break fix and technical “how do I” questions
4. Mobile Telecom Ordering / Procurement & Invoice Processing – Complete Procure to Pay services including optimization of telecom spend.
5. Employee Self-Service Portal – Self-service, workflow based portal for users to submit requests, access training & communications and locate other mobile related info
6. Administrator Console – Console for administrators to access reports, submit requests, etc.
7. Mobile Application Factory – Proven model that combines people, processes and tools to deliver high quality mobile applications at lower cost and improved time to market
Enterprise Mobility Managed Services provides a one stop shop for all employee mobile enablement needs including device and application management, device provisioning, device and wireless service procurement and ordering, invoice processing and 24/7 help desk.
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 11
Let’s talk about Apps…What is everyone else doing?
What is everyone else doing? Sales Force Enablement is the focus. The following highlights core functionality recommended to deploy in initial phases of an iPad
program.
Office Productivity
Enabled62.5%
Reporting Tool
Provided62.5%
Core
Fun
ction
ality
by
the
Num
bers
Freq
uenc
y of
Pla
nned
or I
mpl
emen
ted
Apps
Office productivity tools such as Quick Office Pro, Keynote and Good Reader provided. Custom, SFDC Native, or App
Exchange apps used to display reach and frequency and key sales data (NRx, TRx, Managed Care/Formulary)
Expense Reporting through Concur app provided to Sales Rep
Other 12.5%
90% of companies surveyed that have a digital detail
integration with their SFA.
No company has harnessed the potential impact of
analyzing and acting on CLM data.
Veeva iRep; 50%
OOD; 25%
Cegedim; 13%
Custom Siebel; 13%100% of Biopharm companies surveyed have an SFA enabled on the iPad.
iRep37%
Skura25%
Custom25%
None13%
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 12
Differentiate your Brand with AppsExpanding the core to optimize customer interaction
Only one out of eight Biopharm companies surveyed noted an HCP facing collaboration tool.
Recommendation: • To realize the value of iPads in Biopharm, companies must look beyond SFA and
productivity tools, to determine how to enhance and optimize HCP interaction by using the device in a differentiated, influential manner.
• A “hybrid” model for enablement that leverages cloud SFA capabilities blended with additional Apps that exploit the features of the Mobile device
• A seamless end user experience that shares data from centralized enterprise capabilities
Other 12.5%
One in eight companies deploy or plan to deploy the following additional Apps provided to Sales Reps:• Sunshine Act spend recording• Call Planning• Call Routing (planned only)• Rebates and Insurance Coverage• Order Management
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 13
Case StudyOn Demand Medical through Video Calls
An example of an advanced mobile use case is an increasingly prevalent tactic to provide differentiation through innovative ways of customer interaction and augmented services.
Increasingly ‘complex’ clinical product benefits and a high need for product and treatment information in launch phases requiring innovative ways of offering medical and sales information to healthcare professionals
Regulatory requirements limit the ability of the traditional sales model to detail scientific product information and to answer specific medical requests
Designing and implementing videocall capabilities supports to achieve the following objectives: Successfully manage specific medical information
needs of healthcare professionals Offer enhanced services for healthcare
professionals via innovative and ‘leading-edge’ solutions to differentiate from customer interaction models of the competition
Drive higher customer satisfaction rates by offering immediate expert knowledge
Client Challenge Anticipated Outcomes
Redefining HCP interaction through video calls Sales rep initiated during detailing or HCP triggered via a downloaded App
On Demand channel for product or disease related questions to Medical experts
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 14
Spotlight on DifferentiationAccenture Partnered with Kony Solutions to Empower Biopharms with an Impactful Apps Leverage the Cloud and Mobility to enable effective multi-channel execution
iRefer – Multi Channel Referral Mobile App (iPad)
Collaboration among multiple Sales functions within the Organization
Address Physicians’ Concerns/Questions about the Product in a timely manner using Instant video chat Priority based In-person visits Call back from Contact center
Increased Customer satisfactionIncreased Field productivity
Field Sales force can Facilitate instant Video chat Real time look up for available Reps/Product Specialists/Medical Liaisons
Geo-aware and GPS activated Multilingual Integrated with Veeva iRep Send/Receive Notifications
Technology Values:Business Values:
Business Values:
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 15
Shifting Focus to “What’s Next”
iPad Procurement and Deployment
Deploying devices to the field
Sales Force EnablementProductivity tools and single-
device realization
Sales Force Automation Tool for iPad
iRep and CLM implementation
Time
Sophistication, Differentiation
Current Pharma Position
Mobility Core Services and Capabilities
Area for Greatest Impact
Digital EnablementContent management of the
future
Multi Channel IntegrationSeamless experience: mobile rep
to call center to HCP portal
Extending out the reach of the mobile channel around the HCP interaction will increase the ROI on your overall mobility investments
Copyright © 2012 Accenture. All rights reserved. Accenture Confidential Information. 16
Illustrative
The vision of the BioPharm “App Store”
Enterprise Mobility Services
HCP Tools
AlertsNews Support
Digital Content
Expenses ReportingSFA
Complementary apps that extend the services of the
Sales Force and/or HCP CRM SFA capabilities
blended with additional Apps
• Cross Channel Referrals and
Execution • Location based
services• Apps for HCP
Productivity
Expert Finder
The end state vision is an enterprise “App Store” will require a combination of apps to meet the aggregate needs of the Sales Force and extend the reach of Marketing:
Cloud based SFA (e.g. iRep) with
flexible data architecture to
support support data-integration
cross appsCall Routing
Digital Marketing Content Re-use and extended as
part of Digital asset library
Underpinned by Enterprise
Mobility Services for
App Dev, Testing, Device Management, and Support
Empowering your sales force through mobility
Jeffery Kendall, Kony Healthcare | Sept 2012
18Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 18
Overview of Kony Solutions
19Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 19
Every app running in your organization on desktops today will run on every device within 3 years.
How are you prepared to support that?
… And your desktop will change.
20Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 20
Poll 2
What does the term “Multi-channel” mean to you?Answers:A) Smartphones (iOS, Android, mobile web, MSFT, etc)B) Smartphones, tablets, mobile webC) Smartphones, tablets, mobile web, desktop,
devices, kiosks
Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 21
CRMHR
LOB App
Multi-Channel: Same App, Any Screen
While visiting customer,
inputs new data on Apple
tablet
User wakes up and checks a notification on Android
phone.
Completes review,
approval inside corporate
firewall pre windows 8
mouse interface app
Reviews and approves
changes at home via Android phone.
A day-in-the-life of an app in a multi-channel world
Outside firewall at work, quickly accesses app via
Desktop Web
Requests new services on
Windows 8 -touch device
inside the office
?
Hardware vendor introduces a new device that you haven’t considered yet
7:00AM 9:00AM 10:00AM 1:00PM 4:00PM 8:00PM
Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 22
Most companies have approached this tactically.
Kiosk
Desktop
Mobile
Tablets
A development team … For each channel
OUR NEW App
OUR NEW App
OUR NEW App
OUR NEW App
Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 23
But: Variables, complexity, and lack of control increase costs and introduce risks.
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
Security New UIs
Compatability
Features
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
synchronization New UIs
Compatability
Features
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
Security PatchesNew UIs
Compatability
Features
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
Security Patches New UIs
Compatability
SecurityKiosk
Desktop
Mobile
Tablets
OUR NEW App
OUR NEW App
OUR NEW App
OUR NEW App
Multiple Codebases
Same Features
Multiple Channels
+
+
=Time & $$
Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 24
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
Security New UIs
Compatability
Features
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
synchronization New UIs
Compatability
Features
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
Security PatchesNew UIs
Compatability
Features
Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number
stoppingDistance ;speed =
stdIn.nextDouble
valuedouble
New OS upgrades
Security Patches New UIs
Compatability
Security
OUR NEW App
OUR NEW App
OUR NEW App
OUR NEW App
KonyOne Platform
DEVELOP – KonyOne Studio
DEPLOY – KonyOne Server
MANAGE – Kony Management Console
KonyOne Platform
Fast, EasyDevelopment
And an unprecedented industry SLA future proofs against device, OS changes
Control & Management
Business Innovation
Feature rich, powerful apps speed time to market
Kiosk
Desktop
Mobile
Tablets
Single Codebase
Same Features
All Channels
+
+
=
OUR NEW App
25Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 25
Any DeviceEvery user
Run Everywhere
The KonyOne Platform
MOBILE WEB• Individual, device optimized sites• Basic HTML >> HTML5
HTML5 WEB• SPA• Wrapper, Hybrid
NATIVE SUPPORT FOR 7 OSs
SMS / MMS SERVICES
SOCIAL MEDIA
KIOSK
Write OnceA single code base
TABLETS
26Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 26
KonyOne – Connect to Almost Anything
Popular Enterprise Connector Support Standard Connector Support
• Native SAP ERP and CRM JCO based connectivity
• Oracle PeopleSoft• Native Oracle Siebel• Microsoft SharePoint
• Web Services • JDBC Database Services• RESTful Web Services• HTML Scraper• JSON Services• Java Services
• Standards based service integration• Optimize results to channels via Xpath on the server• Service orchestration – both Async and Synchronous • Ability to use custom Java server side logic –
• Pre and Post Processors
27Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 27
Poll 3
Do you currently have a plan to deploy apps to your field sales teams?Answers:A) YesB) NoQuestion 3a: What are the top use cases for your apps?C) CRM appsD) Productivity apps – routing, planning, etcE) HCP education / edetailingF) Corporate communicationsG) Social Media
28Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 28
Kony Pre-Built Apps
Feature Complete Leveraging industry experience Hundreds of use cases per app
Extensible Add custom or 3rd party modules Support business-specific requirements
Configurable Make changes without rebuilding or republishing Enable/disable features and rules
Universal Connectivity Standards based connectivity via Web Services (Rest
or SOAP), JSON, Java connectors or website data Scraping
Connectors to SAP, Oracle, Siebel, and other legacy systems
29Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 29
Kony Pre-Built Apps
B2C B2EShipping Now In Development Shipping Now In Development
Airlines Retail Commerce Automotive Insurance Health Plans Insurance Retail Banking Brokerage Utilities
Commercial Banking Retail Pharmacy Prescription Benefits Media Hospitality
CRM HR Field Services Insurance Agent Enterprise Asset
Management Field Sales Wealth Management
Direct Store Delivery Data Collection Health Plan Enrollment
KonyOne Platform
NativePhone Desktop
WebTablet Kiosk / Accessory
EnterpriseIntegration
HTML5
Web Services
EnterpriseConnectors
WebAdapter
• XML• SOAP• JSON
• JAVA• REST
• Oracle• Salesforce• SAP
CustomConnectors
Predefined Mobile Service Integration
30Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 30
New B2E Apps Speed Time to Market
Mobile CRM Account and Contact Management Lead and Opportunity
Management Activity Management Sales Analysis Customization and Enhancement
Options
Mobile Insurance Agent Lead Management Account Management Real Time Quoting Document Management Productivity Tools Analytics & Reporting
Mobile HR Time Management Expense Management Talent Acquisition Scheduling & Workflow Customization and Enhancement Options
Mobile Field Services Scheduling Customer Management Order Creation & Management Order Completion & Support Collaboration Invoice Management Performance Management
Mobile Financial Advisor Client Information & CRM Trading Activity Activity Management Performance Research Product Information
Mobile Enterprise Asset Management Asset Tracking & Reporting Asset Profile Scheduling Order Creation & Management Configuration & Collaboration Performance Management
31Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 31
Q&A
Website: www.kony.com Twitter: @kony