talk to yourself and be crazy...
TRANSCRIPT
Talk to Yourself and Be Crazy (Productive)
Presented by Angela Dowd, Rebecca Sattin, and Peter Mahoney
August 18th, 2014
Thank you for being here today
Presenter:
Angela Dowd Applications Manager Burns & Levinson LLP
Old Fashioned A classic – local installs of Dragon
Ingredients:
•Desktop/laptop PCs
•USB microphones
•Dragon Legal (v11/12)
Directions:
•Install, train and go!
Back in the day PSR – Pre speech recognition
Culture of the firm – lots of
lateral partners, more
independent style
Partner-heavy: accustomed
to doing own work
Not a lot of dictation usage
– mostly older partners
They will flock Once they see someone else
IT was NOT the driver
First wave – physical
limitations
Second wave – attorneys
who hunt-and-peck
Third wave – fast typists
who saw that it made them
faster
Breaking Barriers Work still to be done!
How To Train Your Dragon –
like the movie, not that
hard
The FUD factor
Teaching attorneys to talk
instead of type
Crystal ball Let’s look into the future
Perhaps moving to a server
model
Mobility!
Greater adoption as the
technology matures
Speech Recognition: BigHand Presented by Rebecca Sattin
August 18th, 2014
Thank you for being here today
Presenter:
Rebecca Sattin Director of Information Technology Mitchell Silberberg & Knupp LLP
Arguments for Change
Those attorneys who
dictate and the assistants
who support them are
using old and unsupported
equipment.
Arguments for Change
Word Processing often
receives voice mail messages
in .wav format as well as
other miscellaneous audio
files for transcription.
Arguments for Change
IT received inquiries from
attorneys regarding speech
recognition products.
Reason #1 for Choosing BigHand: Security
Microcassette recorders
were replaced with more
secure digital devices.
BigHand has a client for
Blackberry and is working
on a client that works with
Good for Enterprise on iOS
and Android devices.
Reason #2 for Choosing BigHand: Ease of Use
Some attorneys learn only the
device and have their
assistants import the data.
Some learn how to upload it
themselves in just a few
steps.
Workflows ensure that work
is done in a timely manner
even if a secretary is out.
Reason #3 for Choosing BigHand: Convenience
Support for smart phone
submissions. Attorneys submit
work while away and it is finished
before they arrive.
Microsoft Word integration
allows secretaries to use
“karaoke mode” to hear the
dictation as the cursor moves
through the text.
Reason #4 for Choosing BigHand: Productivity and Efficiency
Documents turned around at
a faster rate.
Work can be distributed more
evenly.
The future of voice in legal Peter Mahoney, Nuance CMO and GM, Dragon
August 18, 2014
Thank you for being here today
Presenter:
Peter Mahoney Nuance CMO and GM, Dragon
Why are we all still typing?
We learned to dictate a long time ago…
But we have evolved…
But is this really the best use of your attorneys’ time?
• “I type really fast”
• “I think through my fingers”
• “I never learned to dictate”
• “I use document templates”
• “I sit out in the open”
• etc.
Why?
Why are lawyers typing their documents?
It’s my fault…
Sorry.
Alternatives to self-typing
• Front-end speech recognition
• Easy to deploy and proven
• Often an individual choice
• Digital dictation
• Standardizes process
• Efficient use of administrative staff
• Can leverage mobile devices for on-the-go efficiency
• Digital dictation + speech recognition
• Faster turnaround times for critical items
• Takes rote work out of the hands of administrative staff
• Tapes, transcription services, horses and buggies
Where is this going?
Healthcare: an interesting analog
• Started with efficient document creation via human labor
• Transcription services driven by technology to improve efficiency
• Moved to back-end voice recognition
• Started with automatic drafts, moved to full voice automation
• Built sophisticated models for target domains
• Built deep knowledge of specific medical specialties to further improve accuracy
• Integrated with EMR systems
• Captured information at the point of care
• Applied natural language processing to extract clinical information
• Automatic coding of information for billing and reporting
• Integrated system drives takes unstructured reports and turns them into actionable data sets – while improving quality
How does this look in legal?
• Started with efficient document creation via human labor
• Yes – pretty much the same
• Moved to back-end voice recognition
• Same here – with digital dictation
• Built sophisticated models for target domains
• Legal is at the beginning here – deep integration with legal specialties and client info will improve quality
• Integrated with EMR [practice management and document management] systems
• We need to do more here – latest Dragon release makes it easier to integrate with some of these systems
• Applied natural language processing to extract clinical [client] information
• Wouldn’t it be amazing if billing and timesheets were automatic?
• Integrated system drives takes unstructured reports and turns them into actionable data sets – while improving quality
• Also reduces turnaround time, increases client satisfaction and profitability
Just what the
doctor ordered
We’ll now open it up for questions
Questions
Thank You