talal vlwsfzlzlgl ozhf[ section c 24 b€¦ · reference: nabh standard ... 35 afhs feedback survey...

Quality Improvement Programme

H R MANUAL

Job Chart - OZHM

Department of Health and Family Welfare

Government of Gujarat

Prepared By: State QA Technical Committee, Commissionerate of Health, Gandhinagar-Gujarat

Approved By: Department of Health & FW-Gujarat

CHC/PHC/HR Manual

Reference: NABH Standard

Version No. 2/ Date Of Issue:

Name of Service CHC/PHC/Human Resource Management Policy– 02

Name of Manual Manual No.

HR Manual CHC/PHC

Purpose This manual has been developed to ensure proper & adequate manpower planning, their recruitment, induction & orientation, training, appraisal, motivation & growth and grievance redresser. It is ensured that the workers are given due rights & are delegated responsibilities, measuring their awareness on these issues & satisfaction level in the process.

Scope All the Human resources

Responsibility

All members of Medical, Para medical & Housekeeping staff associated with hospital services at PHC & CHC.

Prepared by

State Quality Assurance Technical Committee, Gandhinagar-

Gujarat

Approved by

Department of Health & FW, Gandhinagar-Gujarat

Issued by

State Quality Assurance Cell, Commissionerate of Health, MS & ME,

Government of Gujarat

Responsibility for updating

State Quality Assurance Technical Committee, Gandhinagar-

Gujarat

NABH Policy CHC/PHC/Human Resource Manual-02

NABH Standard Reference: NABH Standard for PHCs & CHCs

Policy /Version No 2 CHC/PHC

Page No: Issue Date: Page 3 of 99/ 1st

Jan 2011



INDEX

No. Contents Pages

1 Responsibility for implementation 5

2 Amendment Sheets 7

3 Human Resource Policy 9

4 Index - Man Power Planning & Staffing 9

5 Job charts 10

! TALAL VlWSFZLGL OZHM HR-JC-MO-01 10

Z VFI]QF TALAGL OZHF[ HR-JC-AYUSH-02 12

# OFDF"l;:8GL OZHF[ HR-JC-PHRM-03 14

$ ,[A8[SGLlXIGGL OZHF[ HR-JC-LT-04 15

5 :8FO G;"GL OZHM HR-JC-SN-05 19

& .gO[SxFG S\8=F[, G;"GL OZHM HR-JC-ICN-06 20

* ALPVF.P.P;LPVMPGL OZHM HR-JC-BIECO-07 21

( :+L VFZMuI ;]5ZJF.hZGL OZHF[ HR-JC-FHS-08 22

) 5]~QF ;]5ZJF.hZGL OZHF[ HR-JC-MPHS-09 24

!_ OF.GFg; VFl;:8g8 SD 0[8F V[g8=LVF[5Z[8Z GL OZHM HR-JC-FADEO-10 26

!! :+L VFZF[uI SFI"SZGL OZHF[ HR-JC-FHW-11 29

!Z 5]~QF VFZF[uI SFI"SZGL OZHF[ HR-JC-MPHW-12 32

!# VFXF JS"ZGL OZHF[ HR-JC-ASHA-13 35

!$ V[RPVFZPD[G[HZGL OZHF[ HR-JC-HRM-14 35

!5 JM0" VFIFGL OZHM HR-JC-WA-15 36

!& JU" $ GF SD"RFZLVF[GL OZHM HR-JC-Cl.iv-16 36

!* ;]Z1FF SD"RFZLGL OZHM HR-JC-Sec-17 37

6 Recruitment & Selection Policy 37

7 Induction & Orientation Policy 38

8 GF[SZL DF\ NFB, YIF 5KL 5ZLRI TF,LD 38

9 Human Resource Management DFGJ ;\;FWG DF8[GF GLlTlGIDM VG[ 5âlT 39 10 Meeting and training - DLl8\U VG[ TF,LDGF VFIF[HGGL VFNX" 5âlT 41

11 Review Meeting -ZLjI] DL8L\U V\U[GF GLlTlGIDF[ VG[ 5âlT 41

12 Employee training - SD"RFZLVF[GF TF,LD VG[ lJSF; V\U[GF GLlTlGIDF[ VG[ 5âlT 42

13 SD"RFZLVF[GL TF,LDG\] JFlQF"S VFIF[HG 42

14 SD"RFZLVMGM AFIM0[8F 43

15 List of certificate of permanent employee lGIlDT SD"RFZLVF[GL OF.,DF\ ZFBJFGF 5|DF65+ 44

16 List of certificate of outsource employee

SMg8=FS8qVFp8;F[;L"UYL EZTL 5FD[, SD"RFZLVF[GL OF.,DF\ ZFBJFGF 5|DF65+

45

17 FO - ;ZSI],Z 46





Jan 2011



18 Rights and responsibilities of staff - SD"RFZLVF[GF VlWSFZF[ VG[ OZHF[ 47

19 Training feedback TF,LDFYL"GM 5|lTEFJ 5+ 49

20 Training feedback survey form 50

21 SD"RFZLVF[GL ;]Z1FFGL 5âlT 51

22 Grievance Redressal Committee 52

23 Grievance Redressal Policy and SOP OlZIFN lGJFZ6 GLlTlGIDF[ VG[ 5âlT 52

24 SOP SJF[,L8L V[:IF[Zg; SlDl8G]\ SFI"1F[+ VG[ SFI"5âlT 53

25 5|lTEFJ D[/JJFGL 5âlT 54

26 NNL"VF[GF 5|lTEFJ D[/JJFGL 5âlT 55

27 SD"RFZLVF[[GF 5|lTEFJ D[/JJFGL 5âlT 55

28 lSXMZ I]JF ;,FC ;FZJFZ S[g§GM 5|lTEFJ D[/JJFGL 5âlT 55

29 TF,LD 5KLGM 5|lTEFJ 56

30 Patient feedback form NNL"GM 5|lTEFJ 5+ 56

31 Patient feedback survey form 58

32 SD"RFZLGM 5|lTEFJ 5+ 59

33 Employee satisfaction survey form 61

34 lSXMZ I]JF ;,FC ;FZJFZ 5|lTEFJ 5+ 62

35 AFHS Feedback survey form 64

36 Indicators used for Quality Assurance And Continuous Monitoring 65

37 Community Health Center’s & Extra Job Charts 68-81

38 State Quality Assurance Officer duties and responsibilities 82

39 District Quality Assurance Officer duties and responsibilities 83

40 VM5Z[Xg; D[G[HZ sJCLJ8Lq GF6F\q lC;FAq VM0L8f sJU"vZfGF HMARF8" 84

41 JCLJ8L VlWSFZL SD lC;FAL VlWSFZL sJU"vZfGF HMARF8" 85

42 Terms of Reference (TOR) for the Post of Data Entry Operator 86

43 Job Chart / Specific duties and responsibilities of Data Entry Operator 88

44 Job Chart / Specific duties and responsibilities of State Level Monitoring and

Evaluation Assistant (Technical)

88

45 Job Chart / Specific duties and responsibilities of District level Monitoring

and Evaluation Assistant (Technical)

89

46 Job Chart / Specific duties and responsibilities of Monitoring and Evaluation

Assistant (RCH Supervisor) at City FP Bureau

89

47 XC[ZL VFZ;LV[R VMOL;Z sXC[ZL S]8]\A S





Jan 2011



RESPONSIBILITY FOR IMPLEMENTATION:

The overall responsibility for implementation of the Human Resource policy is with the

Superintendent of CHC & Medical Officer of PHC.

All members of medical staff are individually responsible for implementing the concerned

policies & their SOPs/ Protocols in their respective work areas. They are also responsible for

assuring that the required awareness & training is imparted to the personnel, both hospital-

wide as well as in their area/unit of work.

Superintendent of CHC & Medical Officer of PHC are responsible for provision of resources

for all such implementation & continuity of quality assurance program. He is also responsible

for assuring availability of all study material, training documents/ manuals, support

documents, forms, induction manual for new staff, education material for all clients, both

internal & external.

Superintendent of CHC & Medical Officer of PHC are responsible for delegating someone or

a team of persons for one day induction training to all new entrants to the organization. Care

is taken to invite in person all those personnel who have joined the hospital after the

previous induction training schedule. Old employees/workers can also join these programs

so as to clearly understand the hospital wide policies especially the HR policies. The

program is well structured.

All members of administration, clinical staff, support services staff, contractual staff are

directly responsible for learning the hospital-wide HR policies & SOPs in general & those

applicable to their individual work areas/ span of activities in particular. This they do

proactively & in the process they maintain proper records of the same. They are also

expected to cooperate across all functional areas to give quality of their outputs.

All personnel report the data measurements to monitor quality as per the requirements of the

policy.

Abbreviations

JC = Job Chart

HR = Human Resource

HRM = Human Resource Management/Manager

CHC Community Health Center

CDHO Chief District Health Officer

CDMO Chief District Medical Officer

RDD Regional Deputy Director

ACR Annual Confidential Report





Jan 2011



ADHO Assistant District Health officer

DHO District Health officer

BHO Block Health officer

DPC District Project Coordinator

FHW Female Health Worker

EMO Epidemic Medical Officer

MO Medical Officer

BCC Behavioral Change Communication

IEC Information Education Communication

RTI Reproductive Tract Information

AIDS Acquired Immunodeficiency Syndrome

BMW Biomedical Waste

NABH National Accreditation Board For Hospital & Healthcare

Providers

SOP Standard Operating Procedures

ANM Auxiliary Nurse Midwife

NRHM National Rural Health Mission





Jan 2011



Amendment Sheet -1

(All midterm amendments need to be documented here. Additional pages may be used, if required.)





Jan 2011



PRIMARY HEALTH CENTRE

HUMAN RESOURCE POLICY





Jan 2011



Human Resource Policy

Aim: Employees are the centre point of the workflow in a hospital. Human resource is the most

expensive resource. A hospital requires services of class I to class IV employees & all activities are

important and are related with each other. Total development of all employees is important besides

every employee’s systematic competence and technical expertise. It is important that the work of

employees is appraised and they identify the importance of their role in total care process. Rights &

responsibilities need to be clearly defined & communicated to all members of staff & motivational

tools are regularly used to get compliance. Human resource policies lay the foundation for satisfying

the above stated objectives.

PHC/Sec-A-4/PO-1

Human Resource Policy

Human resource is the most important and expensive resource.

All activities are important and are related with each other.

Development of employee is important for systematic competence and technical expertise.

It is important that the work of employees is appraised and they identify the importance of their

role in total care process.

Rights & responsibilities need to be clearly defined & communicated to all members of staff &

motivational tools are regularly used to get compliance.

Human resource policies lay the foundation for satisfying the above stated objectives.

Central government shall periodically review the staffing norms and modify it somewhat if

required. States shall as per provision under NRHM explore keeping part time / contractual staff

wherever deficient.

PHC/ Sec-A-4/FO-1

Index - Man Power Planning & Staffing

S|D G\ 5FGF G\ lJUT

! HR-JC-MO-01 TALAL VlWSFZLGL OZHM

Z HR-JC-AYUSH-02 VFI]QF TALAGL OZHM

# HR-JC-PHRM-03 OFDF"l;:8GL OZHM

$ HR-JC-LT-04 ,[A8[SlGlXIGGL OZHM

5 HR-JC-SN-05 :8FO G;"GL OZHM

& HR-JC-ICN-06 .gO[SXG S\8=M, G;"GL OZHM

* HR-JC-BIECO-07 ALPVF.P.P;LPVMPGL OZHM

( HR-JC-FHS-08 :+L VFZMuI ;]5ZJF.hZGL OZHM

) HR-JC-MPHS-09 5]Z]QF VFZMuI ;]5ZJF.hZGL OZHM

!_ HR-JC-FADEO-10 OFIGFg; VF;L:8g8 SD 0[8F V[g8=L VM5Z[8ZGL OZHM

!! HR-JC-FHW-11 :+L VFZMuI SFI"SZGL OZHM





Jan 2011



!Z HR-JC-MPHW-12 5]Z]QF VFZMuI SFI"SZGL OZHM

!# HR-JC-ASHA-13 VFXF JS"ZGL OZHM

!$ HR-JC-HRM-14 V[RPVFZPD[G[HZGL OZHM

!5 HR-JC-WA-15 JM0" VFIFGL OZHM

!& HR-JC-CL4-16 JU" v $GF SD"RFZLGL OZHM

!* HR-JC-SEC-17 ;]Z1FF SD"RFZLGL OZHM

!( HR-JC- CHC - 18 Community Health Center GF SD"RFZLGL OZHM

Job charts

! TALAL VlWSFZLGL OZHM HR-JC-MO-01

5|FYlDS VFZMuI S[g§ DF\ TALAL VlWSFZLzL4 5|FYlDS VFZF[uI S[g§GF ;FZL ZLT[ ;\RF,G DF8[4 TFAF

C[9/GF TDFD SD"RFZLVF[GL SFDULZLGF ;]5ZlJhG VG[ TDFD SFI"S|DF[GF VD,LSZ6 DF8[ ;\5}6"56[ HJFANFZ

K[P

TALAL VlWSFZLzLGF SFDF[GL 8\]SL lJUT GLR[ 5|DF6[ K[P

!f S,LlGS, ;[JFVF[ o

VF[P5LP0LDF\ ;FZJFZ SZJLP

.g0F[Z NNL"VF[GL ;FZJFZ SZJL

.DZHg;L S[;F[GL ;FZJFZ SZJLP

ZLOZ Y.G[ VFJ[, NNL"VF[GL ;FZJFZ SZJLP

;\NE" ;[JFVF[ VF5JL P

p\DZ TYF DF\NULG]\ 5|DF65+ VF5J]\P

D[0LSF[ ,LU, ;[JFVF[ VF5JLP

,[AF[Z[8ZL ;[JFVF[ DF8[ VFIF[HG SZJ\]P

5[8F S[g§GL D],FSFT NZdIFG VFp8ZLR VF[P5LP0L ;[JFVF[ VF5JLP

NZ[S UFDDF\ DCLGFDF\ V[S JBT DDTF lNJ;G\] VFIF[HG SZJ\]4 lGNFG VG[ ;FZJFZGL ;[JF VF5JLP

XF/FVF[[GL D],FSFT4 TALAL T5F;4 ;FZJFZ VG[ Z[OZ, ;[JFVF[ VF5JLP

VFIMHG D]HA TALAL T5F;GF S[d5F[ SZJFP

S]8\]A S





Jan 2011



VFI]QF TALA ;FY[ ;\S,G ZFBJ\]P

U|FdI VFZF[uI ;lDlTGF JFlQF"S VFIF[HGDF\ DFU"NX"G VF5J\]P

:YFlGS :JZFHGL ;\:YFVF[ ;FY[ D/L ,F[SF[ DF8[ RF[bBF 5LJF,FIS 5F6LGL jIJ:YF SZFJJLP

:YFlGS :JZFHGL ;\:YFVF[ ;FY[ D/L ,F[SF[ £FZF XF{RF,IGF p5IF[UG[ 5|F[t;FCG VF5J\]P

H~lZIFT D]HA lJlJW S[d5MG]\sD[/F4 :J:yI4 AF/ :%FWF"fVFIMHG SZJ\]P

TDFD ZFQ8=LI SFI"S|DF[G\] VD,LSZ6 SZJ]\P

ZFHI S1FFGF TDFD SFI"S|DF[G\] VD,LSZ6 SZJ\]P

lHhZ4:+L VFZF[uI SD"RFZLVF[4 5]~QF VFZF[uI SD"RFZLVF[4

VFXF JS"Z4 :8FO G;"4 ,[AF[Z[8ZL 8[SGLlXIG VG[ VgIfGF TF,LDGL IF[uI jIJ:YF SZJLP

SD"RFZLVF[G[ lJlJW lJQFIF[GL TF,LD DF8[ JFlQF"S VFIF[HG VG[ VD,LSZ6 SZJ]\P

SD"RFZLVF[G[ TFtSFl,S ;FZJFZGL TF,LD VF5JLP

SD"RFZLVF[GF jIlSTtJ lJSF; DF8[ 5|lX1F6G\] VFIF[HG SZJ]\P

,F[SF[[G[ 5|FYlDS ;FZJFZ VG[ 3Z[,] p5RFZGL TF,LD VF5JLP

NNL"VMG[ IF[uI ZLT[ VFZF[uI lX1F6 VF5J]\P

,F[SF[G[ lJlJW lJQFIF[ 5Z VFZF[uI lX1F6 VF5J\]P

U]~ lXlAZ4 SFI"XF/F VG[ ;[lDGFZG\] VFIF[HG SZJ\]P

$f JCLJ8L SFDULZL

SD"RFZLVF[GL ZF[:8Z 0I}8LG\] VFIF[HG SZJ]\P

5|FYlDS VFZMuI S[g§DF\ VG[ 5[8F S[g§GF DSFG VG[ ;FWGF[GL HF/J6L VG[ lJSF;GL SFDULZL SZJLP

5|FYlDS VFZMuI S[g§G[ ,UTL TDFD GF\6FSLI SFDULZL SZJLP

5|FYlDS VFZMuI S[g§ DF8[ ;DI;Z NJFVF[G\] .g0[g84 BZLNL VG[ lC;FA ZFBJFP

1F[+LI SD"RFZLVF[G[ ;DI;Z NJFVF[ VgF[ VgI ;FWGv;FDU|L 5CF[\RF0JFGL jIJ:YF SZJLP

5F[TFGL 8}Z 0FIZL NZ DF;[ a,MS C[





Jan 2011



5|FYlDS VFZMuI S[g§GL :JrKTF HF/JJL VG[ AULRFGL DFJHT SZFJJLP

JFCGGL IF[uI ZLT[ HF/J6L SZFJJLP

GFUlZS VlWSFZ 5+ VgJI[ TDFD DFlCTLG\] lGNX"G SZJ\]P

SD"RFZLVF[GL lGIlDT V[H[g0F D]HA DL8L\[U IF[HJLP

NZ[S 5[[8F S[g§G\] 5\NZ lNJ;DF\ V[S JBT ;]5ZlJhG SZJ\]P

1F[+LI D],FSFT NZdIFG VFZF[uI ;D:IFVF[G[ XF[WJFG\] VG[ ;DFWFGGL SFDULZL SZJLP

DFlCTLG\] V[S+LSZ64 ;\S,G SZJ]\ VG[ ;DI;Z IF[uI HuIFV[ VF5J]\P

TDFD 5|SFZGF Z[SM0"GL IF[uI ZLT[ HF/J6L SZJLP

SD"RFZLVF[GL SFDULZLG\] D}





Jan 2011



5|FYlDS VFZMuI S[g§gFL SFDULZLG\] TALAL VlWSFZL ;FY[ ;\S,G SZL sVF[P5LP0LP4.g0F[Z4 ,[AF[Z[8ZL VG[

VgIfDMGL8ZL\U VG[ ;]5ZlJhG SZJ]\P

ZLOZ Y.G[ VFJ[, NNL"VF[GL ;FZJFZ SZJLP

lSXMZ I]JF ;,FC ;FZJFZ S[g§DF\ :+L VFI]QF TALA[ KMSZLVMG]\ VG[ 5]Z]QF VFI]QF TALA[ KMSZFVMG]\

SFpg;[,L\U SZJ]\P

5[8F S[g§GL D],FSFT NZdIFG VF[P5LP0L ;[JFVF[ VF5JLP

NZ[S UFDDF\ DCLGFDF\ V[S JBT DDTF lNJ;G\] VFIF[HG YFI T[ HMJ\]P

DDTF lNJ;[ VG[ J[, A[AL S,LGLSDF\ V[g8LG[8, T5F; SZJLP

5F{lQ8S VFCFZ VG[ :TG5FG lJX[ ;DH6 VF5JLP

XF/FVF[[GL D],FSFT4 TALAL T5F;4 ;FZJFZ VG[ Z[OZ, ;[JFVF[ VF5JLP

5|FYlDS VFZMuI S[g§ BFT[ DDTF lNJ;GF ,FEFlY"VF[G[ lGNFG VG[ ;FZJFZGL ;[JF VF5JLP

Zf 1F[+LI SFDULZLG\] VFIF[HG4 VD,LSZ64 DF[GL8ZL\U VG[ ;]5ZlJhG o

1F[l+I SD"RFZLVMGL SFDULZLG]\ DMGL8ZL\U VG[ ;]5ZlJhG SZJ\]P

TDFD SFI"S|DMG]\ DMGL8ZL\U VG[ ;]5ZlJhG SZJ]\P

lSXMZ I]JF ;,FC ;FZJFZ S[g§GM I]JFVM ,FE ,[ T[ ;DHFJJF DF8[ 1F[+LI SFI"SZG[ 5|Mt;FlCT SZJFP

SD"RFZLVMGF TDFD ZÒ:8ZMGL RSF;6L VG[ SFDULZLG\] J[ZLOLS[XG SZJ\]P

TDFD ZFQ8=LI SFI"S|DF[G\] VD,LSZ6 SZJ]\P

ÒhZ4 :+L VFZF[uI SD"RFZLVF[4 5]~QF VFZF[uI SD"RFZLVF[4 VFXF JS"Z4 :8FO G;"4

,[AF[Z[8ZL 8[SGLlXIG VG[ VgIfGF TF,LDGF VFIF[HGDF\ TALAL VlWSFZLG[ DNN SZJLP

SD"RFZLVF[G[ lJlJW lJQFIF[GL TF,LD VF5JF DF8[ JFlQF"S VFIF[HG VG[ VD,LSZ6DF\ TALAL VlWSFZLG[ DNN

SZJLPP

SD"RFZLVF[GF jIlSTtJ lJSF; DF8[ 5|lX1F6GF VFIF[HGDF\ TALAL VlWSFZLG[ DNN SZJLP

,F[SF[G[[[ 5|FYlDS ;FZJFZ VG[ 3Z[,] p5RFZGL TF,LD VF5JLP

NNL"VF[G[ IF[uI ZLT[ VFZF[uI lX1F6 VF5J]\P





Jan 2011



,F[SF[G[ lJlJW lJQFIF[ 5Z VFZF[uI lX1F6 VF5J]\P

U]~ lXlAZ4 SFI"XF/F VG[ ;[lDGFZGF VFIF[HGDF\ TALAL VlWSFZLG[ DNN SZJLP

$f JCLJ8L SFDULZL o

TALAL VlWSFZL ;FY[ D/LG[ DL8L\UG]\ VFIMHG SZJ]\ VG[ V[Hg0F T{IFZ SZJFP

SD"RFZLVF[GL ZF[:8Z 0I]8LG\] VFIF[HG SZJ\]P

5F[TFGL 8}Z 0FIZL NZ DF;[ TALAL VlWSFZL VG[ a,MS C[





Jan 2011



GLlTlGIDF[ D]HA NJFVF[ SM.S JFZ ZLVF[0"Z ,[J, 5Z p5,L SR[ZLYL NJFVF[ D[/JJLP

HF[ NJFVF[ Ò





Jan 2011



TDFD ;FWGF[GL IF[uI HF/J6L SZJLP

AFIF[D[0LS, J[:8GM IF[uI 5âlTYL lGSF, SZJF[P

,[AF[Z[8ZL DF8[ H~ZL S[lDS





Jan 2011



ZP ,[AMZ[8ZLDF\ YTL T5F; o

5[XFAGL T5F; o

I]ZLG ;]UZ

I]ZLG VF





Jan 2011



TDFD 1F[l+I SD"RFZLG[ UFD 5|DF6[ SM0 G\AZ VF5JFDF\ VFJ[ K[P NFPTPH[P8LPV[v! sV[S8LJf4

H[P8LP5LPv! s5[;LJfPPPPJU[Z[

1F[l+I SFI"SZ 5F;[ V[DPV[OPZ OMD"GL A[ OF., CMI K[P

1F[l+I SFI"SZ HFT[ :,F.0 ,. V[DPV[OPZ OMD" EZL ZL5M8L"\U SZFJJF DMS,[ K[P

V[DPV[OPZ OMD" ;FY[ :,F.0 SFU/DF\ 5[S SZLG[ DMS,JFGL CMI K[P

,[A8[SGLlXIG 5F;[ V[DPV[OPZ OMD"GL A[ OF.,4 ZÒ:8Z VG[ VMP5LP0LPZÒ:8Z CMI K[P

,[A8[SlGlXIG D[,[lZIF VFJS ZÒ:8ZDF\ GM\W SZ[ K[P

,[A8[SlGlXIG V[DPV[OP( OMD"DF\ 1F[l+I SFI"SZ 5|DF6[ VG[ UFD 5|DF6[ GM\W6L SZ[ K[P

,[A8[SlGlXIG D[,[lZIF 0[.,L 0FIZLDF\ GM\W[ K[P

,[A8[SlGlXIG :,F.0 ZL;LJ VG[ V[ShFDLG[XG ZÒ:8ZDF\ GM\W SZ[ K[P

HM D[,[lZIF 5MhL8LJ VFJ[ TM V[DPV[OP* ZÒ:8ZDF\ GM\W SZ[ K[P

S|M; R[SL\U DF8[ * 8SF :,F.0 D[,[lZIF XFBF Ò





Jan 2011



Z[SM0";

! ,[A ZL5M8"

Z V[DPV[OP ( v JS"ZJF.h ZÒ:8Z

# V[DPV[OPZ ZÒ:8Z

$ V[DPV[OP* v 5MhL8LJ ZÒ:8Z

5 V[DPV[OP) v ;[S8ZJF.h JL,[HJF.h ZÒ:8Z

& VFJS ZÒ:8Z

* DF:8Z ZÒ:8Z

( ZL;LJqV[ShFDLG ZÒ:8Z

) 5[YM,MÒ ZÒ:8Z

!_ ,[AMZ[8ZL :8MS ZÒ:8Z

!! ,[AMZ[8ZL ZÒ:8Z VF.P;LP8LP;LP

!Z ,[AMZ[8ZL :8MS ZÒ:8Z VF.P;LP8LP;LP

!# VFZPV[GP8LP;LP5LP ,[AMZ[8ZL ZÒ:8Z

!$ VFZPV[GP8LP;LP5LP :8MS ZÒ:8Z

5 :8FO G;"GL OZHM HR-JC-SN-05

5|FYlDS VFZMuI S[g§DF\ :8FOG;"GL SFDULZLGL 8\]SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P

VF p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzLV[ .gO[SXG S\8=F[, G;"GL

SFDULZL ;M\5[, K[P

NNL"VF[G[ Gl;"\U ;[JFVF[ VF5JLP

;]JFJ0 SZFJJL HgD ZL5M8" EZL lNG * ;]WLDF\ U|FD 5\RFITDF\ DMS,JMP

.DZHg;L ;[JFVF[ VF5JLP

H~lZIFT D]HA VF[P5LP0LPDF\ S[; 5[5Z SF-JF VG[ NJFVF[ VF5JLP

;\DlT5+S 5Z NNL" VG[ ;UFGL ;CL SZFJJLP

TALAL VlWSFZLGL U[ZCFHZLDF\ GSSL YI[, S[;F[DF\ ;FZJFZ VF5JLP

TALAL VlWSFZL £FZF GSSL SIF" D]HA DF.GZ ;H"ZLGL ;[JFVF[ s0=[l;\U4 l:8R4 8F\SF SF-JFG]\4

V[5Ll;VF[8F[DL JU[Z[f VF5JLP

;\NE" ;[JFVF[ VF5JLP

VF[5Z[XG NZdIFG DNN SZJLP

NNL"VF[G[ H~ZL VFZF[uI lX1F6 VF5J]\P

JM0"GF TDFD NNL"VMGL SF/Ò ,[JL VG[ NJFVF[ VF5JLP ,[AZ ~DGL TDFD jIJ:YF SZJLP

0L,LJZL VG[ 0=[;L\UGF H~ZL ;FWGF[ :8ZL,F.h[XG SZL T{IFZ SZJF VG[ T[GM Z[SM0" VF8F[S,[J

ZÒ:8ZDF\ ZFBJMP

AFIF[D[0LS, J[:8GF[ IF[uI ZLT[ lGSF, SZJF[P





Jan 2011



V[RPVF.PJLP 5MhL8LJ NNL"VMG[ V[RPVF.PJLP ;\DlT5+ EZFJJ]\ VG[ H~ZL DFU"NX"G VF5J]\P

Z[SM0" o

! .DZHg;L NJFVMG]\ ,L:8

Z .DZHg;L ZÒ:8Z

# .HFqVS:DFT ZÒ:8Z

$ 0I]8L ZÒ:8Z

5 0L,LJZLq0=[;L\UGF ;FWGMG]\ ,L:8

& V[RPVF.PJLP NNL"GM Z[SM0"

* 0L,LJZL ZÒ:8Z

( VMJZA]S

) VM8MS,[J ZÒ:8Z

!_ .g0MZ ZÒ:8Z

!! .g0MZ S[; VG[ ;\DlT5+ OF.,

!Z V[RPVF.PJLP ;\DlT5+GL OF.,

!# V[RPVF.PJLP ZÒ:8Z

!$ V[RPV[PVF.P ZÒ:8Zs.gO[SXG lJQFISf

!5 0FI8 ZÒ:8Z

!& OI]DLU[XG ZÒ:8Z

!* Rks Kit Form/Register

& .gO[SxFG S\8=F[, G;"GL OZHM HR-JC-ICN-06

5|FYlDS VFZMuI S[g§DF\ :8FOG;"4 .gO[SXG S\8=F[, G;" TZLS[GM RFH" ;\EF/X[PH[GL SFDULZLGL 8}\SL lJUT

GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZL VgI SFDF[

56 ;F\[5L XSX[P

NZZMH NJFBFGFDF\ YTF R[5GF\ (HAI) S[;F[ XF[WJFP

R[5GF[ 5|SFZ GSSL SZJMP

H~ZT H6FI TM R[5GF H\T] GSSL SZJF DF8[ S





Jan 2011



SD"RFZLVF[G[ YTL .HFGL DFlCTL ZFBJLP

SD"RFZLVF[[ 5F[:8 V[S;5F[hZ 5|F[OF.,[S;L; (PEP) ;FZJFZ 5}ZL SZ[4 V[GL BFTZL SZJLP

Z[SM0" o

S|D Z[SM0";

! S





Jan 2011



!Z OF., G\ # v 5lZ5+ OF.,

!# OF., G\ $ v VMZ, 5L





Jan 2011



TDFD ZFQ8=LI4 ZFHI S1FFGF VG[ lH





Jan 2011



0=U ZÒ:8Z

8LPV[,PDF:8Z ZÒ:8Z

S]5MlQFT AF/S ZÒ:8Z

HGGL ZÒ:8Z

DL8L\U ZÒ:8Z

AY" DF.S|M %,FG ZÒ:8Z

DDTF R[S,L:8 OF.,

5LPV[RP;LP D\Y,L ZL5M8" OF.,

JL8FDLG V[ ZL5M8" OF.,

VF.PV[DPVFZP OF.,

V[DPV[DPVFZP OF.,

VF.PV[DPV[GP;LPVF.P OF.,

5lZ5+ OF.,

G;L"\U :8]0g8 OF.,

;A;[g8Z J:T]VMGF RFH"GL OF.,

SMZF ZL5M8" OF.,

) 5]~QF ;]5ZJF.hZGL OZHF[ HR-JC-MPHS-09

5|FYlDS VFZMuI S[g§DF\ 5]~QF ;]5ZJF.hZGL SFDULZLGL 8]\SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T

V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzL VgI SFDF[ 56 ;F\[5L XSX[P

!f DF[GL8ZL\U 4 ;]5ZlJhG VG[ JCLJ8L SFDULZL o

5]~QF VFZF[uI SFI"SZF[G\] ;]5ZlJhG VG[ DFU"NX"G SZJ]\P

5]~QF VFZF[uI SFI"SZF[GL 1F[+LI SFDULZLGF VFIF[HGDF\ DNN SZJL VG[ DFU"NX"G VF5J]\P

NZ V9JFl0IFDF\ V[S JBT GSSL SZ[, lNJ;[ 5[8F S[gãGL D],FSFT ,[JL VG[ 1F[+LI SFDULZLG\]

lGZL1F6 SZJ]\P

5[8F S[gã 5Z AWF H ;FWGF[ VG[ NJFVF[ IF[uI ZLT[ D}SJFDF\ VFJ[ T[GL BFTZL SZJLP

5]~QF VFZF[uI SFI"SZGL NJFGL SL8GL RSF;6L SZJLP

5]~QF VFZF[uI SFI"SZF[GL SFDULZLGL U'C D],FSFT SZL BZF. SZJLP

:+L VFZF[uI ;]5ZJF.hZ ;FY[ D/L 5[8F S[gãF[ 5Z NJFVF[ VG[ ;FWGF[ 5CF[\RF0JFP

5]~QF VFZF[uI SFI"SZ4 VgI 1F[+LI SD"RFZLVF[ VG[ :+L VFZF[uI SFI"SZGL SFDULZL JrR[ ;DgJI

SZJMP

lX1FSF[ VG[ U|FdI VFU[JFGF[GM ;\5S" SZL VFZF[uIGF SFI"S|DF[DF\ ;CSFZ D[/JJMP

5|FYlDS VFZMuI S[g§ BFT[ :+L VFZF[uI ;]5ZJF.hZ ;FY[ D/L NZ XlGJFZ[ VFZF[uI SD"RFZLVF[GL

DLl8\U SZL DFlCTL D[/JJLP

5]~QF VFZF[uI SFI"SZF[GL SFDULZLGL NZ DF;[ ;DL1FF SZJLP





Jan 2011



TDFD ZFQ8=LI4 ZFHI S1FFGF VG[ lH





Jan 2011



1FI ZF[U lGI\+6 SFDULZL o

1FI ZF[UGF S[;F[GL lGIlDT ;FZJFZ V\U[GL BFTZL SZJLP

1FI ZF[UGF 0LOM





Jan 2011



D[.g8[Gg; ov 5|FYlDS VFZMuI S[g§DF\ I\+;FDU|L JU[Z[GL HF/J6LGM BR"4 ;DFZSFD BR"4 5F6LGL

DM8Z4 .,[S8=LS, BR"4 SMd%I]8ZGM TDFD BR" JU[Z[GF AL,Mq5|DF65+ VF5L OF., AGFJJLP

ZMUL S





Jan 2011



,[A 8[SGLXLIGGF Z[SM0";

V[RPVF.PJLP:8MS 5MhLXG

VF.P;LP8LP;LP

O[;L,L8L DF:8Z 8[d5,[8

DFl;S AY" DF.S|M %,FG

D[,[lZIF DFl;S V[gI]V, 5|OMDF"

5LPV[RP;LP HGZ, DFlCTL

:JF.G O,] 5|[hg8[XG

5M,LIM A]YJF.h DFlCTL 5+S

:8FO G;"GF Z[SM0";

V[RPVF.PJLP ZL5M8L"\U OMD"

V[PV[GP;LP OMD"

ALPVF.P.P;LPVMP GF Z[SM0";

lJS,F\UTF 5]GJ";G S[d5 5+S

lJS,F\UTFGL DFlCTL

0[guI] ;J["5+S

S'lQFZY 5|J'l¿GM VC[JF,

DSFG AF\WSFD DFlCTL 5+S

VFZPV[;PALPJFIPG]\ 5+S

8LPV[,P S[;GL DFlCTL Z__! YL Z__)

;DINFG ZL5M8L"\U

VF.P.P;LPALP;LP;LP V[SXG %,FG

J





Jan 2011



5]Z]QF VFZMuI ;]5ZJF.hZ GF Z[SM0";

DMTLIFGF S[;G]\ V9JFl0S ZL5M8L"\U

:S}, C[





Jan 2011



V[DP8LP5LP GF ,FEFYL"VF[G[ ;FD}lCS VFZMuI S[g§ 5Z ZLOZ SZJ\]P

S]8\]A S





Jan 2011



3Z[ 3Z[ H~ZLIFT D]HA S,F[ZLGGL UF[/LVF[GL JC[\R6L SZJLP

ZP*f ZSTl5¿GF NNL"VF[GF ;FZJFZ VG[ Z[OZ,DF\ 5]~QF VFZF[uI SFI"SZG[ DNN SZJLP

ZP(f 1FI ZF[UGF NNL"VF[GF ;FZJFZ VG[ Z[OZ,DF\ 5]~QF VFZF[uI SFI"SZG[ DNN SZJLP

ZP)f ÏlQ8BFDL VG[ DF[TLIFGF S[;F[G[ 5|FYlDS VFZMuI S[g§ VYJF ;FD}lCS VFZMuI S[g§ 5Z ZLOZ SZJ]\P

ZP!_f XF/FGF AF/SF[G[ VFZF[uI lX1F64 lGNFG VG[ ;FZJFZGL ;[JFVF[ VF5JLP

ZP!!f ,F[SF[G[ H~lZIFT D]HA VFZF[uI lX1F6 VF5J]\P

ZP!Zf DlC,F D\0/F[G[ U|FD VFZF[uIGF 5|`GF[ V\U[ DFlCTL VF5L ;CSFZ DF8[ T{IFZ SZJ]\P

#f JCLJ8L SFDULZL o

5]~QF VFZF[uI SFI"SZ ;FY[ D/L 5[8F S[g§GL HF/J6L SZJLP

5[8F S[g§GL :JrKTF HF/JJLP

AFIF[D[0LS, J[:8GM IF[uI ZLT[ lGSF, SZJMP

H~lZIFT D]HA NJF lJTZ6 S[g§M AGFJJFP

VFXF JS"ZF[G[ TF,LD VF5JLP

VFXF JS"ZF[G[ H~ZL NJFVF[ VG[ ;FlCtI VF5J]\P

VFXF JS"ZF[GL SFDULZLG\] ;]5ZlJhG SZJ]\P

VFXF JS"ZF[GL DL\8L\U ,[JLP

VFXF JS"ZF[GL SFDULZLGF VC[JF, E[UF SZJFP

5|FYlDS VFZMuI S[g§YL NJFVF[ VG[ ;FlCtI D[/JJ\]P

Z[SM0"; o

ZÒ:8Z G\ !v ;FDFgI DFlCTL VG[ U'C D],FSFTGL 0FIZL

ZÒ:8Z G\ Z v ,FIS N\5lT ;lCT ;J[" ZÒ:8Z

ZÒ:8Z G\ # v S]8\A S





Jan 2011



Z;LSZ6 ZÒ:8Z

U|FD VFZMuI ;lDlT 9ZFJ A]S

U|FD VFZMuI ;lDlT Cash book, UNTIED expense account book, Voucher file.

DF:8Z ZÒ:8Z

lSXF[ZL DF8[ DDTF TZ]6L ZÒ:8Z

0[0:8MS ZÒ:8Z TIED, UNTIED maintenance, VHSC

!Z 5]~QF VFZF[uI SFI"SZGL OZHF[ HR-JC-MPHW-12

5|FYlDS VFZMuI S[g§DF\ 5]~QF VFZF[uI SFI"SZGL SFDULZLG\] 8\]SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T

SD"RFZLGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZL VgI SFDF[ 56 ;F[\5L XSX[P

!f ;J["4 DFlCTLG\] ;\S,G4 Z[SM0" VG[ ZL5F[8L"\UGL SFDULZL o

;J[" SZL TDFD DFlCTL lGIT GD}GFDF\ V[S+ SZJLP

TDFD Z[SM0" VG[ ZÒ:8Z VnTG ZFBJFP

,FIS N\5lT VG[ ,l1FT N\5lT ZÒ:8Z lGEFJJ\]P

HgD4 DZ6 VG[ ,uGGL DFlCTL V[Sl+T SZL FHW G[ GM\W SZFJJL P

DFlCTL lGIT GD}GFDF\ ;DI;Z 5|FYlDS VFZMuI S[g§ BFT[ VF5JLP

Zf VFZF[uI,1FL SFI"S|DF[G\] VD,LSZ6 o

ZP!f ZFQ8=LI JFCSHgI ZF[U lGI\+6 SFI"S|D o

U'C D],FSFT SZL TFJGF S[;F[ XF[WJFP

D[,[ZLIFGF lGNFG DF8[ TFJGF S[;F[GL ALPV[;P ,[JLP

TFJGF S[;F[G[ 5|FYlDS ;FZJFZ VF5JLP

VFXF JS"Z VG[ TFJ ;FZJFZ S[g§GL SFDULZLG\] ;]5ZlJhG sALPV[; ,[ K[ m4 V[DPV[OvZ OF[D" EZ[ K[ m4

NNL"VF[G[ NJF VF5[ K[ mf SZJ\]P

VFXF JS"Z VG[ TFJ ;FZJFZ S[g§ 5Z NJFVF[ VF5JLP

:,F.0 E[UL SZL 5|FYlDS VFZMuI S[g§ 5Z V9JF0LIFDF\ A[ JBT VYJF TALAL VlWSFZLGL ;}RGF

D]HA DF[S,JLP

D[,[ZLIF 5F[hL8LJ S[;F[G[ ~A~ ;\5}6" ;FZJFZ VF5JFG\] VFIF[HG SZJ\]P

NJF K\8SFJGL SFDULZLDF\ 5]~QF ;]5ZJF.hZGL DNN SZJLP

OF.,[ZLIFGF lGI\+6 DF8[ :+L VFZF[uI SFI"SZ VG[ VgI 1F[+LI SD"RFZLVF[G[ ;FY[ ZFBL V[DP0LPV[P

SFI"S|DG\] VFIF[HG SZJ\]P

TDFD ,FEFYL"VF[G[ 0LP0LP;LPGL IF[uI DF+FDF\ NJFVF[ ~A~ U/FJJLP

;J[" DF8[ VFIF[HG D]HA ZF+[ ,F[CLGF GD}GF E[UF SZJFP

CFYL5UF VG[ CF.0=F[;L,GF NNL"VF[G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP





Jan 2011



CFYL 5UFGF NNL"VF[G[ 5UGL SF/Ò DF8[ ;DH6 VF5JLP

ZPZf ZSTl5¿ pgD},GGL SFDULZL o

ZSTl5¿GF X\SFQ5N S[;F[G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP

ZSTl5¿GF GSSL YI[, S[;F[G[ ;DI;Z ;FZJFZ VF5JL VG[ SF0" lGEFJJFP

ZSTl5¿YL lJS'lT 5FD[, NNL"G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP

0LOM





Jan 2011



5F6LGF àMTF[GF S,F[ZLG[XGGL RSF;6L SZJLP

3Z[ 3Z[ H~lZIFT D]HA S,F[ZLGGL UF[/LVF[ JC[\RJLP

XF{RF,IGF p5IF[U V\U[ HGHFU'lT S[/JJLP

hF0FGL ;FZJFZ DF8[ 3ZUyY] §FJ6 VG[ VF[PVFZPV[;GF p5IF[UGL TF,LD VF5JLP

:JrKTF V\U[ HGHFU'lT S[/JJLP

U\NF 5F6LGF IF[uI lGSF, V\U[ DFU"NX"G VF5J\]P

R[5L ZF[UF[ V8SFIT SFDULZL SZJL VG[ 5|FYlDS VFZMuI S[g§DF\ HF6 SZJLP

ZP*f XF/FDF\ VFZF[uI lX1F64 lGNFG VG[ ;FZJFZGL ;[JFVF[ VF5JLP

ZP(f V\W VG[ DF[TLIFGF S[;F[G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP

ZP)f ,MSF[G[ ALDFZLVF[DF\ VG[ .DZHg;LDF\ %F|FYlDS ;FZJFZ VF5JLP

ZP!_f NNL"VF[G[ H~lZIFT D]HA 5|FYlDS VFZMuI S[g§ 5Z VYJF ;FD}lCS VFZMuI S[g§ 5Z ;\NE"

;[JF VY[" DF[S,JFG\] ZC[X[P

#f JCLJ8L SFDULZL o

:+L VFZF[uI SFI"SZ ;FY[ D/L 5[8F S[g§GL HF/J6L SZJLP

5[8F S[g§GL :JrKTF HF/JJLP

AFIF[D[0LS, J[:8GM IF[uI ZLT[ lGSF, SZJMP

5|FYlDS VFZMuI S[g§YL NJFVF[ VG[ ;FlCtI D[/JJ\]P

Z[SM0"; o

N{lGS 0FIZL

,FIS v ,l1FT N\5lT ZÒ:8Z

D[,[ZLIF V[DPV[OvZ ZÒ:8Z

S]8]\A S





Jan 2011



!# VFXF JS"ZGL OZHF[ HR-JC-ASHA-13

5|FYlDS VFZMuI S[g§DF\ VFXF JS"ZGL SFDULZLG\] 8}SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF

p5ZF\T VFXF JS"ZGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZL GF6F\SLI 5|F[t;FCGGF VFWFZ[

VgI SFDF[ 56 SZFJL XSX[P

U|FD VFZF[uI ;lDlTDF\ ;lS|I ZC[J]\P

U|FD VFZF[uI ;lDlTGF JFlQ"FS VFIF[HGDF\ ;CIF[U SZJMP

UFDDF\ VFZF[uI V\U[ s;\:YFSLI ;]JFJ04 :TG5FG4 5}ZS 5F[QF64 Z;LSZ64 UE" lGZF[WS p5FIf

HGHFU'lT S[/JJLP

,F[SF[G[ VFZF[uI ;[JFVF[ ,[JF DF8[ 5|F[t;FlCT SZJFP

,F[SF[G[ ;FZL 8[JF[ sS,F[ZLG[XG SZ[, 5F6LGM p5IF[U4 XF{RF,IGM p5IF[U4 DF\NULDF\ TALAL ;FZJFZ

,[JL JU[Z[f DF8[ ;Dh6 VF5JLP

,F[SF[G[ BZFA 8[JM sH[JL S[ 0FD D}SJF4 HgD JBT[ AF/SG[ 5|JFCL VF5J]4 ;UEF" :+LVF[[G[ AWM H

BF[ZFS G BFJF N[JF JU[Z[f KF[0JF DF8[ ;DHFJJ\]P

H~ZLIFTD\NG[ ;\NE" ;[JF DF8[ ;DHFJJ\]P

;]JFJ0 DF8[ VG[ AF/SF[G[ ;\NE" ;[JF JBT[ ;FY[ HJ]\P

R[5L ZF[UF[YL ARFJ DF8[ ;DHFJJ]\P

TFJ4 XZNL4 BF\;L4 hF0F4 HbDGL ;FZJFZ VF5JLP

1FI ZF[UGF NNL"VF[G[ ~A~ NJF U/FJJLP

ZFQ8L=I CFYL 5UFGF lNJ;[ ,F[SF[G[ NJF U/FJJLP

ZSTl5¿GF X\SF:5N NNL"VF[GF GFD VFZF[uI SD"RFZLG[ VF5JFP

HgD4 DZ64 ;\S|FDS ZF[UF[GL HF6 VFZF[uI SD"RFZLG[ SZJLP

Z[SM0"; o

8=[GL\U DM0I],4

VFXF 0FIZL

!$ V[RPVFZPD[G[HZGL OZHF[ HR-JC-HRM-14

5|FYlDS VFZMuI S[g§DF\ VFI]QF TALAG[ V[RPVFZPD[G[HZGL SFDULZL ;M\5JFDF\ VFJL K[ T[GL 8]\SL lJUT

GLR[ ATFjIF 5|DF6[ ZC[X[P

NZ[S SD"RFZLGL ;[JF5F[YLqOF., T{IFZ SZFJJLP

TDFD SD"RFZLVF[G[ 5|FYlDS 5lZRI TF,LD VF5JLP (Induction Training).

SD"RFZLVFG[ HF[A RF8" VF5JFP (Job Responsibility)

SD"RFZLVF[ DF8[ TF,LDG\] VFIF[HG SZJ\]P

SD"RFZLVF[GL G[D%,[8 AGFJ0FJJL VG[ 0=[; V5FJJFP

SD"RFZLVF[G]\ lGIlDT D[0LS, R[S V5 SZFJJ\] TYF Z[SM0" ZFBJFP





Jan 2011



SD"RFZLVF[G[ VgI 5|Mt;FCS ,FEF[ V5FJJFP

Z[SM0"; o

SD"RFZLVF[GF AFIM0[8Fq;8L"OLS[8

TF,LD lJQFIS Z[SM0"

TF,LDG]\ VFIMHG

lGIlDT SD"RFZLVF[G]\ ,L:8

VFp8;M;"YL EZTL 5FD[,F SD"RFZLVF[G]\ ,L:8

V[0CMSYL EZTL 5FD[,F SD"RFZLVF[G]\ ,L:8

.g0SXG 8=[GL\UGL lJUT

!5 JM0" VFIFGL OZHM HR-JC-WA-15

5|FYlDS VFZMuI S[g§DF\ JU" v $ JM0" VFIFGL SFDULZLGL 8}\SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF

p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzLV[ VgI SFDF[ 56 ;F\[5L XSX[P

VF[P5LP0L DF\ NNL""VM DF8[ IMuI jIJ:YF UM9JJLP Que Management

NJFBFGFDF\ VF[OL;4 VF[P5LP0L4 JM0"4 ,[AF[Z[8ZL4 ,[AZ ~D4 VF[5Z[XG YLI[8Z4 5F[:8 DF[8"D ~DGL

;OF. SZJL4 0l:8\U SZJ\]P

DL8L\UDF\ RF 5F6L VF5JFGFP

KT4 AFZL AFZ6F4 OGL"RZ TYF TDFD ;FWGF[GL ;OF. SZJLP

VMP8LP4 ,[AZ~D4 0=[;L\U~DGF ;FWG;FDU|LGL ;OF. SZL jIJl:YT UM9JJFP

S50F VG[ ,LGG GL ;OF. SZFJJLP

SL8S lGI\+6GL SFDULZL SZJLP

AFIF[D[0LS, J[:8GM lGSF, SZJMP

.gO[SXG S\8=F[,GL SFDULZL SZJLP

NJFBFGFDF\ ;HFJ8GL SFDULZL SZJLP

!& JU" $ GF SD"RFZLVF[GL OZHM HR-JC-Cl.iv-16

5|FYlDS VFZMuI S[g§DF\ JU" v $GL SFDULZLGL 8}\SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P

VF p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzLV[ VgI SFDF[ 56 ;F\[5L XSX[P

S[d5;GL VG[ AULRFGL ;OF. SZJLP

S50F VG[ ,LG[G GL ;OF. SZJLP

JF[X A[lhG VG[ XF{RF,IGL ;OF. SZJLP

N]U"gW lGJFZ6GL SFDULZL SZJLP

;FDFG ,FJJF TYF ,. HJFGL SFDULZL SZJLP

NJFVF[ ,FJJF TYF ,. HJFGL SFDULZL SZJLP





Jan 2011



!* ;]Z1FF SD"RFZLGL OZHM HR-JC-Sec-17

5|FYlDS VFZMuI S[g§GF Z1F6GL HJFANFZL ;\EF/GFZ JU" v $GF SD"RFZLGL SFDULZLGL 8\]SL lJUT GLR[

ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzL VgI SFDF[ 56

;F\[5L XSX[P

5|FYlDS VFZMuI S[g§GF DSFGGL ;]Z1FFP

5|FYlDS VFZMuI S[g§GF :8F[ZGL ;]Z1FF VG[ ;FWGMGL ;]Z1FFP

NNL"VF[ VG[ NNL"GF ;\A\WLVMGF ;FDFGGL ;]Z1FFP

NJFBFGFGF SD"RFZLVF[ VG[ V[DGF ;FDFGGL ;]Z1FFP

JFCGF[GL VJZvHJZ 5Z lGI\+6 ZFBJ]\ VG[ 5FlS"\U SZFJJ]\P

VFU ,FU[ tIFZ[ VF[,FJJFGL SFDULZL SZJLP

CF[l:58,DF\ YGFZ SF[. 56 N]3"8GF VG[ 0LhF:8ZGF V8SFIT DF8[ TFtSFl,S 5U,F\ ,[JFP

CF[l:58,DF\ YGFZ SF[. 56 N]3"8GF VG[ 0LhF:8ZGL HF6 TFtSFl,S TALAL VlWSFZLG[ SZJLP

JF[0"DF\ NNL"GF ;\A\WLVF[GL VJZvHJZG]\ lGI\+6 SZJ]\P

V;FDFlHS TÀJMGM CF[l:58,DF\ 5|J[X V8SFJJMPsX\SF:5N ,F[SF[GL T5F; ,[JLf

V5\U NNL"VF[G[ DNN SZJLP

.DZHg;L VFJGFZ NNL"VF[G[ V[daI],g;DF\ R-FJJFvpTFZJFDF\ DNN SZJLP

CF[l:58,DF\ W}D|5FG lGQF[W4 NF~A\WL4 :JrKTF VG[ VgI SFINFVF[GF[ VD, SZFJJF[P

NJFBFGFDF\ SFINFVF[ TF[0JF AN, N\0GL ZSD J;}, SZFJJLP

5F[,L; :8[XG ;FY[ ;\S,G VG[ DNN ,[JLP

PHC/Sec-A-4/PO-2

Recruitment & Selection Policy

Recruitments of medical officers are done by the office of Health commissioner Government of

Gujarat, Gandhinagar. Contractual medical staff is recruited locally by the CDHO of the district.

Recruitments of nursing staff are done by the CDHO district Panchayat.

All other staff is recruited by the CDHO.

Selection of employees

Selections of employee are based on district and state level organization structure.

Interview is taken by the medical officer before appointment of outsourced employees.

Computer operator Cum Finence Assistant interview is done by ‘Rogi Kalyan Samiti’ and

selected by them.

Employee administration is as per IPHS.





Jan 2011



PHC/Sec-A-4/SOP-1 Induction & Orientation Policy

All newly inducted staff under goes structured induction training and orientation programs at the

beginning of their job period.

One day orientation training is conducted for new employees. It is given by the MO/AYUSH MO.

Induction and orientation of newly recruited staff including the briefing about hospital, its functioning,

introduction to staff at various position, vision and mission of the organization.

Job description in printed form is handed over to the newly inducted employee by the MO.

Facility round is taken with the delegated person to orient the newly inducted staff with the

hospital environment, with special focus on safety issues & hazardous situations/ locations.

Socialization is done with the employees of the PHC where formal introduction & interaction

is facilitated

Job specific orientation & socialization is conducted by the immediate supervisor of the

employee.

Job content & work instructions are explained by the departmental person/head.

The location & duty post is duly handed over to this newly inducted employee with handing

over of the charge by the supervisor/ outgoing employee.

PHC/Sec-A-4/FO-3

GF[SZL DF\ NFB, YIF 5KL 5ZLRI TF,LD

CF[l:58,GM .lTCF;

CF[l:58, S[d5;GM 5lZRI

CF[l:58,G\] lJhG VG[ lDXG

:8FOGL lJUT

NNL"GF VlWSFZF[ VG[ HJFANFZLVF[

SD"RFZLVF[GF VlWSFZF[ VG[ HJFANFZLVF[

p5,aW ;[JFVF[GL lJUT

CF[l:58,GL p5,laWVF[

;}RGF[ VF5JFGL 5|lS|IF

OZLIFN GF[\WFJJFGL 5|lS|IF

lX1FFtDS 5U,F\GL lJlW

CF[l:58,GL ;]Z1FF

SD"RFZLVF[GL ;]Z1FF

;\5S" G\AZ

ZHFVF[GL lJUT

0LhF:8Z D[G[HD[g8GL DFlCTL

SD"RFZLVF[G[ D/TF ,FEF[

H~ZL TF,LDGL lJUT

SD"RFZLGL BF; OZHM (Job Responsibility)





Jan 2011



In House Training

SD"RFZLVF[GL JT"6}\S VG[ ,F[SF[ ;FY[ ;\JFN

:JrKTF

5IF"JZ6 ;]Z1FF

.gO[SXG S\8=F[,

AFIMD[0LS, J[:8 D[G[HD[g8

;FWGMGM p5IF[U VG[ SF/Ò( Equipment use and maintenance)

A[hLS ,F.O ;5F[8" (Basic Life Support)

;]Z1FF p5FI (Patient safety, Employee Safety)

Human Resource Management

PHC/Sec-A-4/PO+SOP-2

DFGJ ;\;FWG DF8[GF GLlTlGIDM VG[ 5âlT

C[T] o NJFBFGFGL SFDULZLGF[ 5|FYlDS VFWFZ SD"RFZLVF[ CF[I K[P NJFBFGFGF ;F{YL JW] SL\DTL ;\;FWG V[8,[

DFGJ ;\;FWGP NJFBFGFGL SFDULZLDF\ JU" v ! YL ,.G[ JU" v $ ;]WLGF TDFD SD"RFZLVF[GL SFDULZL

DCtJGL VG[ V[SALHFGL 5}ZS CF[I K[P H[YL TDFD SD"RFZLGL TF\l+S 1FDTF VG[ jIJCFZ S]X/TFGL ;FY[ V[DGF

;JF\"UL lJSF;GF 5|ItG YFI V[ H~ZL K[P SD"RFZLVF[GF SFDGL SNZ YFI VG[ V[DGL SFDULZLGF VFWFZ[ VF[/B

YFI V[ 56 H~ZL K[P SD"RFZLVF[GF VlWSFZF[ H/JFI V[ 56 HF[JFGL NZ[S ;\:YFGL OZH K[P VF AFATF[GF

VD,LSZ6 DF8[ H~ZL CF[. VF GLlTlGIDF[ AGFJ[, K[P

HJFANFZLov TALAL VlWSFZL4 VFI]QF TALA T[DH a,F[S VG[ Ò





Jan 2011



TF,LD V\U[GF[ BR" ZF[UL S





Jan 2011



SD"RFZLVF[GM 5|lTEFJ

JFlQF"S TALAL T5F; VG[ Z;LSZ6GM Z[SM0"

Meeting and training /PHC/Sec-A-4/PO+SOP-3

DLl8\U VG[ TF,LDGF VFIF[HGGL VFNX" 5âlT

C[T] o 5|FYlDS VFZMuI S[g§DF\ DLl8\U VG[ TF,LDGF VFIF[HGGL VFNX" 5âlTGL U]6J¿F HF/JJLP

HJFANFZL o TALAL VlWSFZL4 VFI]QF TALA4 5]Z]QF VFZMuI ;]5ZJF.hZ VG[ DL8L\\U DF8[ GSSL YI[, SD"RFZL

5âlT o

TDFD SD"RFZLVF[G[ ;DI;Z HF6 SZJLP

DL8L\UDF\ EFU ,[GFZqTF,LD VF5GFZGL VFJJFGL BFTZL SZJLP

TF,LDqDL8L\UG\] :Y/ VG[ ;DI AWFG[ VG]S}/ CF[JF HF[.V[P

DL8L\\UGF V[H[g0F GSSL SZJFP

jIJ:YF DF8[ SD"RFZLGF GFD GSSL YJF HF[.V[P

DL8L\UqTF,LDG\] ;DI 5+S AGFJJ\]P A[;JFGL IF[uI jIJ:YF SZJLP

H~ZLIFT D]HA DF.S4 0[:SGL jIJ:YF SZJLP RFvGF:TFGL jIJ:YF SZJLP

H~ZLIFT D]HA A[GZ4 VF.P.P;L D8LZLI, ,UF0JFP

AF[0"4 RF[S4 0:8Z JU[Z[GL jIjF:YF SZJLP

Sd%I}8Z4 5|F[H[S8Z4 V[S;8[g;G JFIZGL jIJ:YF SZJLP

CFHZL VF5GFZ SD"RFZLVF[GL ;CL ,[JLP DL8L\UGL lDlG8 ,BJLP

TF,LDGF OF[8F ,[JFP DL8L\UqTF,LD RRF"tDS CF[JL HF[.V[P

DF[AF., OF[G S[ VgI lJ1F[5 G CF[JF HF[.V[P TF,LDG]\ D}





Jan 2011



DF;GL X~VFTGF XlGJFZ[ UT DF;GL 0FIZL HDF SZFJJLP

5|MU|FDG[ VFWFZ[ H[ ,1IF\S VF5JFDF\ VFJ[ T[GL ;DL1FF SZJLP

DDTF lNJ; ZLjI] SZJMP

;\:YFSLI ;]JFJ0GL DFlCTL V\U[ RRF" SZJLP

AY" DF.S|M%,FGGL RRF" SZJLP

S]8]\A S





Jan 2011



( .gO[S;G S\8=F[, TDFD :8FO

) SD"RFZLVF[GL OZHF[ VG[ VlWSFZF[ TDFD :8FO

!_ ALP;LP;L TDFD :8FO

!! VFZF[uI lX1F6 1F[+LI SD"RFZLVF[ VG[ Gl;"\U :8FO

!Z V[GPV[PALPV[R VF[ZLV[g8[;G TDFD :8FO

!# NNL""VF[GF VlWSFZF[ VG[ OZHF[ TDFD :8FO

!$ OFIZ ;[O8L TDFD :8FO

!5 ;[g8LG, .J[g8 TDFD :8FO

!& l:S,O], AY" V8[g0[g8 :+L VFZF[uI SFI"SZ4 :8FO G;"

!* A[lhS ,F.O ;5F[8" TDFD :8FO

!( 0LhF:8Z D[G[HD[g8 TDFD :8FO

!) TDFD ZFQ8=LI SFI"S|DF[ TALAL VlWSFZL4 ;]5ZJF.hZ VG[ 1F[+LI SD"RFZLVF[

Employee bio data PHC/ Sec-A-4/FO-6

SD"RFZLVMGM AFIM0[8F

5]Z]\ GFD o CM¡M o

CFHZ YIF TFZLB o

;ZGFD] o

HgD TFZLB o

,FISFT o

S|D 0LU|L XF/FqSM,[H JQF"

VG]EJqTF,LD o

S|D SM;" ;\:YFqjIlST JQF"

XMB o

5lZl6TqV5lZl6T o

S]8]\AGF ;eIM o

GFD ;\A\W OMG G\AZ W\WMqVeIF;

TFZLB o ;CL o

GFD VG[ CM¡M o

PHOTO





Jan 2011



List of certificate of permanent employee PHC/ Sec-A-4/FO-7

SFIDL SD"RFZLVF[GL OF.,DF\ ZFBJFGF 5|DF65+

lGD6}\S C]SD

CFHZ ZL5F[8"

;LP8LP;L GL GS,

D[0LS, T5F;G\] 5|DF65+

HgD TFZLB DF8[ 5|DF65+

HFlT 5|DF65+

5FG SF0"GL h[ZM1F

SFIDL ;ZGFDFG\] 5|DF65+

ÒP 5LP V[;P ;LP 5ZL1FFq;DS1F 5ZL1FF 5F; YIFG\] 5|DF65+

ÒP 5LP V[;P ;LP 5ZL1FFq ;DS1F 5ZL1FF 5F; YIF 5KLGM lGD6}\S C]SD

ÒP 5LP V[;P ;LP 5ZL1FFq ;DS1F 5ZL1FF 5F; YIF 5KL 5|F[A[XG 5Z CFHZ YIFGM ZL5M8"

,F\AF UF/FGL lGD6}\SGM C]SD

D/[, TF,LDGL lJUT

U]HZFTL 5ZL1FF 5F; SIF"G\] 5|DF65+

lCgNL 5ZL1FF 5F; SIF"G\] 5|DF65+

;LP;LP;L VYJF ;LP;LP;LP %,; 5ZL1FF 5F; SIF" V\U[G]\ 5|DF65+

0LU|L 5|DF65+

D/[, 5]Z:SFZ4 5|DF65+F[GL GS,

IFNL v lX1FFtDS 5U,FGL lJUT

D\H}Z YI[, D[0LS, AL,F[GL lJUT

5|DF[XGGM C]SD

prRTZ 5UFZ WF[Z6 D\H}Z YIFGM C]SD

>HFOF K}8F SIF"GM C]SD

AN,LGM C]SD

SFIDL SD"RFZLVF[

Sr.no Name Designation Mob No

1

2





Jan 2011



List of certificate of outsource employee PHC/Sec-A-4/FO-7

SMg8=FS8qVFp8;F[;L"UYL EZTL 5FD[, SD"RFZLVF[GL OF.,DF\ ZFBJFGF 5|DF65+

lGD6}\S C]SD

CFHZ ZL5F[8"

A[ 5|lTlQ9T jIlSTVF[G]\ VF[/B V\U[G\] 5|DF65+

D[0LS, T5F;G\] 5|DF65+

0LU|L 5|DF65+

HgD TFZLB DF8[ 5|DF65+

HFlT 5|DF65+

5FG SF0"GL h[ZM1F

SFIDL ;ZGFDFG\] 5|DF65+

V[5|[h, ZL5M8"GL SM5L

JFlQF"S SFDULZLGM ZL5M8"

TF,LDGL lJUT

SMg8=[S8qV[0CF[S WF[Z6[ EZTL 5FD[, SD"RFZLVF[

NO NAME DESIGNATION MOB NO

1

2

3

4

5

6

7

8

9

10

11

12





Jan 2011



PHC/ Sec-A-7/FO-1

Circular; ZSI],Z

HJFANFZL ov ALPVF.P.P;LPVMP

;ZSI],Z G\AZ o TFZLB o

lJQFI o

lJUT

;ZSI],Z AGFJGFZGL ;CL o

;ZSI],Z AGFJGFZG]\ GFD o

;ZSI],Z AGFJGFZGM CM¡M o

;ZSI],Z JF\RGFZGL ;CL o

S|D G\ GFD CM¡M ;CL





Jan 2011



PHC/ Sec-C-24/FO–1

Rights And Responsibilities Of Staff

SD"RFZLVF[GF VlWSFZF[ VG[ OZHF[

SD"RFZLVF[GF VlWSFZF[ o (Employees rights)

EFZTLI ;\lJWFG D]HA N[XGF NZ[S GFUlZSG[ D/[, D}/E}T VlWSFZF[ EF[UJJFGM

VlWSFZ K[P

SD"RFZLVF[G[ ;ZSFZzL äFZF GSSL SZ[, 5UFZ EyYF\ ;DI;Z D[/JJFGF[ VlWSFZ K[P

SD"RFZLVF[G[ ;ZSFZzL äFZF D\H}Z YI[, ZHFVF[ EF[UJJFGF[ VlWSFZ K[P

SD"RFZLVF[G[ ;ZSFZzL äFZF GSSL SZ[, VFZF[uI JLDF V\U[GF ,FEF[ D[/JJFGF[ VlWSFZ

K[P

SD"RFZLVF[G[ ;ZSFZL lGID D]HA ZC[9F6GL ;]lJWF VYJF EF0] D/JF5F+ K[P

DF\NULDF\ ;ZSFZL ;:YFVF[DF\ lGID D]HA DOT ;FZJFZ VYJF BFGUL NJFBFGFDF\

;FZJFZGF BR" D/JF5F+ K[P

SD"RFZLVF[GL OZHM (Employees Responsibilities)

NZ[S SD"RFZLV[ NNL"VMGF VlWSFZMG[ DFG VF5J]\ HM.V[P

SD"RFZLVF[G[ ;ZSFZzL VG[ VlWSFZLzL äFZF GSSL SZ[, HF[A RF8" D]HA OZH AHFJJFGL

ZC[X[P

SD"RFZLVF[G[ VlWSFZLzLVF[ TZOYL D/[, VgI ,[lBT S[ DF{lBS ;}RGFVF[G\] 5F,G

SZJFG\] ZC[X[P

SD"RFZLVF[G[ VlWSFZLzL TZOYL UD[ T[ ;DI[ OZH AHFJJFGL ;}RGF D/[ tIFZ[ V[DG\]

5F,G SZJFG\] ZC[X[P

SD"RFZLVF[G[ ;ZSFZzL äFZF ACFZ 5F0JFDF\ VFJ[, ;[JF VG[ lX:TGF lGIDF[G\] 5F,G

SZJFG\] ZC[X[P

SD"RFZLVF[G[ VlWSFZLzLVF[4 ;FYL SD"RFZLVF[ VG[ NJFBFGFDF\ VFJTF TDFD

,FEFYL"VF[ VG[ D],FSFTLVF[ ;FY[ IF[uI JT"6]S SZJFGL ZC[X[P

SD"RFZLVF[ ;[JFG[ ,UTL DFlCTL DF\UJFDF\ VFJ[ tIFZ[ TFtSFl,S 5}ZL 5F0JFGL ZC[X[P





Jan 2011



PHC/ Sec-C-25/ FO-1

TF,LD lJQFIS Z[SM0"

TF,LDGL HFC[ZFT VG[ TF,LD 5KLGL IMuITF 5|FYlDS VFZMuI S[g§ Section C 25 b, e

TF,LD OMD" G\AZ o

TF,LD SFI"S|DGL UM9J6 GLR[ D]HA K[ o

lJQFI oPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP TF,LD VF5GFZ oPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP

TFZLB o PPPPPPPPPPPPPPPP ;DI o PPPPPPPPPPPPYL PPPPPPPPPPPPPP :Y/ oPPPPPPPPPPPPPPPPPPPPPPPPPP

TF,LD ,[GFZ NZ[S ;eIMV[ ;DI;Z CFHZ ZC[J]\ o

G\ TF,LDFYL" CM¡M TF,LDFYL"G[ TF,LDGL HF6 YIF V\U[GL ;CL

TF,LDFYL"V[ TF,LD

,LWF 5KLGL ;CL TF,LD NZdIFG

5|F%T YI[,

IMuITF

TF,LD

VF5GFZGL

;CL

TF,LD VFIMHSGL ;CL o

TF,LD VFIMHSGM CM¡M o





Jan 2011



PHC/ Sec-C-25/ FO-2 Training feedback

TF,LDFYL"GM 5|lTEFJ 5+

HJFANFZL o ALPVF.P.P ;LPVMP

OMD" G\AZ o TFZLB o

5|FYlDS VFZMuI S[g§DF\ TF,LD ,[TF VF5 S[JL ,FU6L VG]EJM KM T[GF 5ZYL GLR[ NXF"J[,F 5|`GMGF p¿Z VF5JF

DF8[ VF5G[ lJG\TL SZJFDF\ VFJ[ K[P

TF,LDFYL"G]\ GFD o TF,LDFYL"GM CM¡M o C[0SJF8"Z o

TF,LDGM lJQFI o TF,LD VF5GFZ o

TDFZF DT VG];FZ IMuI p¿Z 5Z UM/ S]\0F/] SZMP

;CL o

S|D lJUT s_f s5f s!_f

! TF,LD ,LWF 5KL TDG[ S[8,M ;\TMQF YIM m lA,S], GCL YM0MS B}A H

Z TF,LDGM lJQFI TDFZF SFI"1F[+G[ S[8,M VG]~5 CTM m lA,S], GCL YM0MS B}A H

# TF,LD ,LWF AFN TDFZL SFDULZLDF\ S[8,M OZS 50X[ m lA,S], GCL YM0MS B}A H

$ TF,LD VF5JFGL 5âlT S[JL ,FUL m BZFA ;FZL JWFZ[ ;FZL

5 TF,LD DF8[ ,LW[,M ;DI S[8,M IMuI CTM m lA,S], GCL YM0MS B}A H

& TF,LD NZdIFG TD[ S[8,M S\8F/M VG]EjIM m B}A H YM0MS lA,S],

GCL

S],

VF5GF ;}RGM o





Jan 2011



PHC/ Sec-C-25/ FO-3

Training feedback survey form





Jan 2011



FORM - SD"RFZLVF[GL ;]Z1FFGL 5âlT

C[T] o 5|FYlDS VFZMuI S[g§DF\ SD"RFZLVMGL ;]Z1FFGL 5âlTGL U]6J¿F HF/JJLP

HJFANFZL o TALAL VlWSFZL4 ;[O8L SlDl8 VG[ ;]Z1FF SD"RFZL

5âlT o

NJFBFGFGF SD"RFZLVF[GL ;]Z1FF DF8[ BF; jIJ:YF SZJFDF\ VFJL K[P

TDFD SD"RFZLVF[G[ ;]Z1FF V\U[GL TF,LD VF5JFDF\ VFJL K[P

TDFD SD"RFZLVF[G[ 8LP8L VG[ CL5[8F.l8; ALGL Z;L D}SJFDF\ VFJL K[P

SD"RFZLVF[G[ ;]Z1FF DF8[ H~ZL ;FWGF[ H[JF S[ V[5|G4 S[5 DF:S4 u,Mjh JU[Z[ VF5JFDF\ VFJ[, K[P

SD"RFZLVF[GL SFDULZLG\] DF[GL8lZ\U VG[ ;]5ZlJhG 56 SZJFDF\ VFJ[ K[P

SD"RFZLVF[G[ YTL .HFVF[G\] IF[uI 5âlTYL ;FZJFZ SZJFDF\ VFJ[ K[P

SD"RFZLVF[G[ YTL .HFVF[ VG[ ;FZJFZGL NZ DF;[ ;DL1FF SZJFDF\ VFJ[ K[P

Z[SM0"; o

SD"RFZLVF[G[ YTL .HFVMGF Z[SM0" Injury/Accident report

SD"RFZLVF[GF D[0LS, R[S V5 VG[ VF5[, Z;L S[ ;FZJFZGL GM\W

;[O8L SDL8L ZÒ:8Z sDL8L\UGL DLGL8;f

HEALTH CARD 2010

PHC/ Sec-B-9/FO-1 Name:-

Birth Date:-

I Mark:-

Living child: - F + M Total:- VACCINATION

DATE

Height: - HB:- T.T:-

Weight: - B. Group:- Hepatitis B

BMI:- I

GENERAL EXAMINATION: II

T: - Oedema:- III

P: Pallor:-

B.P:- Thyroid:-

SYSTEMIC EXAMINATION

R.S:- P/A:

C.V.S:- C.N.S:

PAST HISTORY:

PERSONAL HISTORY:

FAMILY HISTORY:

OB/GY HISTORY:

(For Female)

Medical Officer

PHC ........





Jan 2011



PHC/Grievance Redresser Committee – 07

NO NAME DESIGNATION RESPONSIBILITY PHONE NO

1

2

3

4

PHC/ Sec-D-37/PO+SOP-1

Grievance Redresser Policy and SOP OlZIFN lGJFZ6 GLlTlGIDF[ VG[ 5âlT

C[T] o 5|FYlDS VFZMuI S[g§DF\ SD"RFZLVF[GL VG[ NNL"VF[GL OZLIFN lGJFZ6GF GLlTlGIDM VG[ 5âlTGL U]6J¿F

HF/JJLP

HJFANFZL o TALAL VlWSFZL4 VFI]QF TALA4 :8FO G;" VG[ OZLIFN lGJFZ6 SDL8L

5âlT o

5|FYlDS VFZMuI S[g§DF\ OlZIFN AM1F D}SJFDF\ VFJ[,]\ K[ H [NZ DF;GF K[





Jan 2011



HF[ VFBF JQF" NZdIFG SF[. OlZIFN G YFI TF[ SD"RFZL 5F;[YL OlZIFN G CF[JF V\U[G\] 5|DF65+ ,[JFDF\

VFJX[P

ZP NNL"VF[ DF8[ OlZIFN SZJFGL ZLT o

NNL" 5F[TFGL OZLIFN DF{lBS VYJF ,[lBT :J~5DF\ ZH] SZL XS[ K[P

GFGL VG[ ;FDFgI AFATF[ DF8[ DF{lBS OlZIFN SZL XSX[P

HF[ JWFZ[ U\ELZ 5|`G CF[I TF[ ,[lBTDF\ OlZIFN SZJFGL ZC[X[P

NNL"VF[ 5F[TFGF 5|`GF[G[ OlZIFN VG[ ;}RG 5[8LDF\ 56 GF\BL XSX[P

NNL" SF[G[ OlZIFN SZX[ m

NNL" VFI]QF TALAG[ 5F[TFGL OlZIFN V\U[ HF6 SZX[P

NNL"G[ H~ZT H6FI TF[ ;LWF TALAL VlWSFZLG[ OlZIFN SZL XSX[P

OlZIFN lGSF, SZJFGL ZLT o

VFI]QF TALA VFJL OlZIFN XSI CF[I TF[ 5F[TFGF :TZYL TFtSFl,S lGSF, SZX[P

HF[ lNG Z DF\ lGSF, G YFI TF[ TALAL VlWSFZLG[ OlZIFN V\U[GL HF6 SZX[P

TALAL VlWSFZL HF[ V[DGF :TZGM 5|`G CF[I TF[ lNG Z DF\ lGSF, SZX[P

HF[ TALAL VlWSFZLYL lGSF, G Y. XS[ TF[ 5|`GG[ p5,L SR[ZLDF\ ZH] SZX[ VG[ VF AFATGL HF6

;\A\lWT SD"RFZLG[ SZX[P

SD"RFZLVF[GL OlZIFNGL GF\[W6L V,FINF ZÒ:8ZDF\ SZJFDF\ VFJX[P

DF[GL8lZ\U VG[ ;]5ZlJhG o

ZlH:8ZDF\ OlZIFNGF lGSF, V\U[GL lJUT 56 ,BJFDF\ VFJX[P

NZ +6 DF;[ D/[, OlZIFN VG[ lGJFZ6 V\U[GL ;DL1FF YX[P

HF[ VFBF JQF" NZdIFG SF[. OlZIFN G YFI TF[ SD"RFZL 5F;[YL OlZIFN G CF[JF V\U[G\] 5|DF65+ ,[JFDF\

VFJX[P

Z[SM0"; o

OlZIFN 5+ OlZIFN ZÒ:8Z

PHC/ Sec-C-22/PO+SOP–1

SOP SJF[,L8L V[:IF[Zg; SlDl8G]\ SFI"1F[+ VG[ SFI"5âlT

C[T] : 5|FYlDS VFZMuI S[g§ DF\ SJM,L8L V[:IMZg; SlDl8G]\ SFI"1F[+ VG[ SFI"5âlTGL U]6J¿F HF/JJLP

HJFANFZL : SJM,L8L V[:IMZg; SlDl8GF ;eIM

5âlT :

VF.P5LPV[RPV[; VG[ V[GPV[PALPV[RGF WFZFvWF[Z6F[G\] VD,LSZ6 SZJ]\P

TDFD :8Fg00"GF VD,LSZ6 NZdIFG DF[GL8ZL\U SZJ]\P

VD,LSZ6 V\U[GL D]xS[,LVF[ XF[WL lGZFSZ6 SZJ]\P

VD,LSZ6DF\ ZC[, 1FlTVF[[ XF[WJL VG[ HF[JF D/[, 1FlTVF[G[ N}Z SZJFDF\ DNN SZJLP

AG[, U\ELZ 38GF lJX[ RRF"vlJRFZ6F SZL OZLYL VFJL SM. 38GF G AG[ T[ V\U[ IMuI ;FJR[TLGF 5U,F\ ,[JFP





Jan 2011



5|FYlDS VFZMuI S[g§ DF\ AG[, VS:DFTGL 38GFYL SD"RFZL VG[ NNL"VMG[ G]SXFG YI]\ CMI TM OZLYL VFJL SM. 38GF

G AG[ T[ V\U[ IMuI ;FJR[TLGF 5U,F\ ,[JFP

SD"RFZL VG[ NNL"VMGF CSMG]\ HTG SZJ]\ VG[ OZH 5|tI[ ;EFG SZJFP

SD"RFZLVMGF4 NNL"VMGF4 lSXMZvI]JFVMGF VG[ TF,LDFYL"VMGF 5|lTEFJ 5+GF ;J["GL ;DL1FF SZJLP

SJF[,L8L V[:IF[Zg;GF .g0LS[8Z D]HA DFlCTL E[UL SZJLP

NZ +6 DF;[ U]6J¿F ;]WFZ6F SFDULZLGL ;DL1FF SZJLP

U]6J¿F ;]WFZ6F DF8[ H~ZL SFDULZL CFY WZJLP

Z[SM0"; o

SJM,L8L V[:IMZg; SlDl8GF ;eIM

SJF[,L8L V[:IF[Zg;GF .g0LS[8Z

DL8L\U DLGL8; ZÒ:8Z

DMGL8ZL\U VG[ :8Fg00"GF VD,LSZ6GL D]xS[,LVM

U\ELZ W8GFVM v SD"RFZLG[ YTL .HF

5|lTEFJ 5+GF ;J["

PHC/ Sec-D-37/SOP-2 SOP - Feed back

5|lTEFJ D[/JJFGL 5âlT

C[T]o 5|FYlDS VFZMuI S[g§ DF\ 5|lTEFJ D[/JJFGL 5âlTGL U]6J¿F HF/JJLP

HJFANFZLo TALAL VlWSFZL4 VFI]QF TALA4 :8FO G;"4 ALPVF.P.P;LPVM VG[ 1F[+LI SFI"SZ4 SJF[,L8L V[:IMZg;

SDL8L

5âlT o

5|FYlDS VFZMuI S[g§ DF\ RFZ 5|SFZGF 5|lTEFJ D[/JJFDF\ VFJ[ K[ o

!f NNL"VMGM 5|lTEFJ

Zf SD"RFZLVMGM 5|lTEFJ

#f lSXMZ I]JFVMGM 5|lTEFJ

$f TF,LD 5KLGM 5|lTEFJ





Jan 2011



!PNNL"VF[GF 5|lTEFJ D[/JJFGL 5âlT o (Patient feedback)

NNL"VMGM 5|lTEFJ ,[JF DF8[GF OMD" :8FO G;" 5F;[ ZFBJFDF\ VFJ[ K[P

5|FYlDS VFZMuI S[g§ DF\ NFB, YGFZ NNL"VM 5F;[ VF OMD" EZFJJFDF\ VFJ[ K[P

HM NNL" VlXl1FT CMI TM CMl:58,GF SD"RFZL T[G[ ;JF,M 5}KLG[ VF OMD" EZ[ K[P

NFB, YI[, NNL"VM 5F;[ VF OMD" EZFJJFGL HJFANFZL :8FO G;"GL K[P

tIFZ AFN VF EZ[,F OMD" ALPVF.P.P;LPVMPG[ Z[SM0" TZLS[ ZFBJF DF8[ VF5JFDF\ VFJ[ K[P

NZ DF;GF V\T[ VF OMD"GM ;J[" SF-JFDF\ VFJ[ K[ VG[ T[ lJX[GL RRF" SJM,L8L V[:IMZg; SlDl8GL DL8L\UDF\

SZJFDF\ VFJ[ K[P

5|FYlDS VFZMuI S[g§ GL ;[JFVF[ V\U[ NZ +6 DF;[ :JT\+ ;\:YF/RKS members £FZF ;J["1F6 SZJFDF\ VFJ[ K[P

;J["1F6GF VFWFZ[ ;[JFVF[GL U]6J¿F ;]WFZJF DF8[ SFI"JFCL SZJFDF\ VFJ[ K[P

;J["1F6 VG[ SFI"JFCL ZL5M8" p5,L SR[ZLDF\ DF[S,JFDF\ VFJ[ K[P

ZP SD"RFZLVF[[GF 5|lTEFJ D[/JJFGL 5âlT o (Employee satisfaction survey)

SD"RFZLVMGM 5|lTEFJ ,[JF DF8[GF OMD" ALPVF.P.P;LPVMP 5F;[ ZFBJFDF\ VFJ[ K[P

NZ +6 DF;[ VF OMD" EZFJJFDF\ VFJ[ K[ VG[ OMD"GM ;J[" SF-JFDF\ VFJ[ K[P

T[ lJX[GL RRF" SJM,L8L V[:IMZg; SlDl8GL DL8L\UDF\ SZJFDF\ VFJ[ K[P

5|FYlDS VFZMuI S[g§ DF\ SD"RFZLVF[G[ D/TF GF\6FSLI ,FEF[4 VgI ,FEF[4

V[DGL JT"6\]S V\U[ NZ JQF[" :JT\+ ;\:YFqjIlSTVF[ £FZF ;J["1F6 SZFJJFDF\ VFJ[ K[P

;J["1F6GF VFWFZ[ SD"RFZLVF[GF 5|`GF[GF lGZFSZ6 DF8[ SFI"JFCL SZJFDF\ VFJ[ K[P

;J["1F6 VG[ SFI"JFCL ZL5M8" p5,L SR[ZLDF\ DF[S,JFDF\ VFJ[ K[P

#P lSXMZ I]JF ;,FC ;FZJFZ S[g§GM 5|lTEFJ D[/JJFGL 5âlT o

lSXMZ I]JF ;,FC ;FZJFZ S[g§DF\ ;,FC ,[JF VFJGFZ jIlSTVMGM 5|lTEFJ ,[JF DF8[GF OMD" :8FO G;"q1F[+LI

SFI"SZ5F;[ ZFBJFDF\ VFJ[ K[P

SFpg;[,L\U 5]Z]\ YIF AFN VF OMD" EZFJJFDF\ VFJ[ K[P

HM jIlST VlXl1FT CMI TM CMl:58,GF :8FO G;"q1F[+LI SFI"SZ T[G[ ;JF,M 5}KLG[ VF OMD" EZ[ K[P

tIFZ AFN VF EZ[,F OMD" ALPVF.P.P;LPVMPG[ Z[SM0" TZLS[ ZFBJF DF8[ VF5JFDF\ VFJ[ K[

NZ DF;GF V\T[ VF OMD"GM ;J[" SF-JFDF\ VFJ[ K[ VG[ T[ V\U[GL RRF" SJM,L8L V[:IMZg; SlDl8GL DL8L\UDF\ SZJFDF\ VFJ[ K[P





Jan 2011



$P TF,LD 5KLGM 5|lTEFJ o

NZ[S TF,LDGF V\T[ VF OMD" EZFJJFDF\ VFJ[ K[P

VF 5|lTEFJ ,[JF DF8[GF OMD" ALPVF.P.P;LPVMP 5F;[ ZFBJFDF\ VFJ[ K[P

NZ DF;[ VF OMD"GM ;J[" SF-JFDF\ VFJ[ K[ VG[ T[ lJX[GL RRF" SJM,L8L V[:IMZg; SlDl8GL DL8L\UDF\ SZJFDF\ VFJ[ K[P

Z[SM0"; o

NNL"GM 5|lTEFJ 5+

NNL"GM 5|lTEFJ ;J["

SD"RFZLGM 5|lTEFJ 5+

SD"RFZLGM 5|lTEFJ ;J["

5|lTEFJ 5+ lSXMZ I]JF ;,FC ;FZJFZ S[g§

5|lTEFJ ;J[" lSXMZ I]JF ;,FC ;FZJFZ S[g§

TF,LDGM 5|lTEFJ 5+

TF,LDGM 5|lTEFJ ;J["

PHC/ Sec-D-37/FO-5

Patient feedback form NNL"GM 5|lTEFJ 5+

HJFANFZL ov ALPVF.P.P;LPVMP:8FO G;"

OMD" G\AZ o TFZLB o

5|FYlDS VFZMuI S[g§ DF\ ;FZJFZ NZdIFG VF5G[ S[JM IFNUFZ VG]EJ ZCIM T[GF 5ZYL GLR[ NXF"J[,F 5|`GMGF

p¿Z VF5JF DF8[ VF5G[ lJG\TL SZJFDF\ VFJ[ K[P

NNL"G]\ GFD o ZÒ:8=[XG G\AZ o

p\DZ o HFlT o

;ZGFD] o

OMG G\AZ o

TD[ SMGF DFZOT VF NJFBFGFDF\ VFjIF m

SIF\ SD"RFZLGL JT"6}\S IMuI GYL m





Jan 2011



S|D G\ lJUT GF s_f CF s!_f

! 5|FYlDS VFZMuI S[g§ DF\ p5,aW ;[JFVMYL VF5 JFS[O KM m

Z CMl:58,DF\ VF5GL 5F;[ ;\DlT5+S EZFjI]\ K[ m

# VF 5|SFZGL ;FZJFZ VF5[ ALÒ SM. HuIFV[YL D[/JL K[ m

$ TD[ TDFZF ;UF S[ lD+G[ NJFBFGFDF\ DMS,XM m

S],

S|D

G\

lJUT BZFA s_f ;FZ]\s5f

JWFZ[

;FZ]\s!_f

5 TALAL VlWSFZL DFZOT T5F; VG[ ;,FCGL U]6J¿F S[JL K[ m

& TALAL VlWSFZLV[ D/JF DF8[ OF/J[,M ;\TMQFSFZS ;DI

* ,[AMZ[8ZL T5F; DF8[ OF/J[,M ;\TMQFSFZS ;DI

( ,[AMZ[8ZL ;[JFGL U]6J¿F

) G;" DFZOT T5F; DF8[ OF/J[,M ;\TMQFSFZS ;DI

!_ G;" DFZOT D/[,L ;[JFGL U]6J¿F

!! G;" DFZOT NJF VF5JFGL 5|lS|IF

!Z OFDF";L:8 DFZOT NJF VF5JFGL 5|lS|IF

!# NJFBFGFDF\ SD"RFZLGL JT"6}\S

!$ NJFBFGFDF\ DFlCTL D[/JJFGL jIJ:YF

!5

CMl:58,DF\ ;FDFgI jIJ:YF H[JL S[ A[;JFGL ;UJ04 5\BF4 5F6L4 5|SFX4 XF{RF,I VG[

:JrKTF S[JL K[ m

!&

JM0"GL ;[JFVMGL U]6J¿F H[JL S[ 5YFZL4 ;UJ04 5\BF4 5F6L4 5|SFX4 XF{RF,I VG[ :JrKTF

S[JL K[ m

!* S], D/LG[ NJFBFGFDF\ D/TL ;[JF AFAT[ DT

S],

!( ;[JFVMG[ JW] ;\TMQFSFZS AGFJJF DF8[ VF5GF ;}RGMP

:8FO GL ;CL OMD" EZGFZ GL ;CL





Jan 2011



PHC/ Sec-D-37/FO-6

Patient feedback survey form





Jan 2011



PHC/Sec-D-37/FO-3

SD"RFZLGM 5|lTEFJ 5+

HJFANFZL o ALPVF.P.P ;LPVMP

OMD" G\AZ o TFZLB o

5|FYlDS VFZMuI S[g§ DF\ OZH AHFJTF VF5 S[JL ,FU6L VG]EJM KM T[GF 5ZYL GLR[ NXF"J[,F 5|`GMGF p¿Z

VF5JF DF8[ VF5G[ lJG\TL SZJFDF\ VFJ[ K[P

SD"RFZLG]\ GFD o SD"RFZLGM CM¡M o

p\DZ o

;ZGFD] o

OMG G\AZ o

VF5GM CF,G]\ DFl;S J[TG S[8,]\ K[ m

S|D

G\

lJUT

BZFA

s_f

;FZ]\

s5f

JWFZ[ ;FZ]\

s!_f

! VF5G[ CF,GF J[TGYL S[8,M ;\TMQF K[ m lA,S], GCL 9LS B]A H

Z VF5G[ J[TG ;DI;Z D/[ K[ m

# VF5GF SFDULZLGF S,FSM 5|DF6;Z K[ m

$ VF5GL 5F;[ SFDULZLGL ,[lBT lJUT K[ m

5 SD"RFZL TZLS[ TD[ TDFZF VlWSFZM VG[ OZHMYL JFS[O KM m

& TDFZF p5ZL VlWSFZLVMG]\ JT"G TDFZF 5|tI[ S[J]\ K[ m

* TDFZ]\ JT"G TDFZF p5ZL VlWSFZL 5|tI[ S[J]\ K[ m

( TDG[ TDFZL SFDULZL lJQFIS TF,LD VF5JFDF\ VFJ[ K[ m

) TDG[ jIlSTtJ lJSF;GL TF,LD VF5JFDF\ VFJ[ K[ m





Jan 2011



!_ TDFZF ;CSD"RFZLVM JT"G TDFZF 5|tI[ S[J]\ K[ m

!! TDFZ]\ JT"G ;CSD"RFZLVM 5|tI[ S[J]\ K[ m

!Z TD[ TDFZF NNL"VMGL ;\EF/ S[JL ZFBM KM m

!# TDFZF 5|`GMG]\ lGZFSZ6 S. S1FFV[ YFI K[ m Ò





Jan 2011



PHC/ Sec-D-37/FO-4

Employee satisfaction survey form





Jan 2011



PHC/ Sec-B-15/FO-4

lSXMZ I]JF ;,FC ;FZJFZ 5|lTEFJ 5+

HJFANFZL ov :8FO G;"4 1F[+LI SFI"SZ

OMD" G\AZ o ____________ TFZLB o __/__/____

5|FYlDS VFZMuI S[g§ DF\ VFJTF VF5 S[JL ,FU6L VG]EJM KM T[GF 5ZYL GLR[ NXF"J[,F 5|`GMGF p¿Z VF5JF

DF8[ VF5G[ lJG\TL SZJFDF\ VFJ[ K[P

GFD o p\DZ o

;ZGFD] o_____________________________________________________

_________________________________________________________

OMG G\AZ o _____________________

VF5G[ lSXMZ I]JF ;,FC ;FZJFZ S[g§ lJX[

DFlCTL SM6[ VF5L m

VFZMuI SFI"SZ4 VF\U6JF0L SFI"SZ4lX1FS4 lD+4 J0L, S[

HFT[ m sH[ CMI T[GF 5Z 8LS SZMPf

VF5 SMGL ;FY[ VFjIF KM m

S|D G\ lJUT BZFA s_f ;FZ]\ s5f JWFZ[ ;FZ]\ s!_f

! VF5G[ VCL\ VFJLG[ S[J]\ ,FuI]\ m

Z VF5G[ VFZMuI SD"RFZLVMGL JT"6]\S S[JL ,FUL m

# VF5G[ RRF" NZdIFG H~ZL V[SF\T D?I]\ m

S],

S|D G\ lJUT GF s_f CFs!_f

$ X]\ VF5G[ RRF"YL ;\TMQF YIM m





Jan 2011



5 VF5GF 5|`GMG]\ lGZFSZ6 YI]\ m

& VF5 OZL D],FSFT ,[XM m

* VF5GF lD+MG[ lSXMZ I]JF ;,FC ;FZJFZ S[g§DF\ VFJJFGL ;,FC VF5XM m

S],

( VF5GF ;}RGM ov





Jan 2011



PHC/ Sec-B-15/FO-5

AFHS Feedback survey form





Jan 2011



8. Indicators used for Quality Assurance And Continuous Monitoring

Following indicators are measured and monitored by Quality Assurance Committee as a part of Quality

Assurance And Continuous Monitoring Program Indicators for clinical structure, process and outcome

1. Process indicators

No Name of

indicator Explanation

Formula/

method

Source of

data Responsibility

Remark

1 Average No of

OPD/day

Total of OPD

Cases

Total of OPD

Cases

OPD Case Pharmacist

2 Average No of

indoor / day

Total of Indoor

Cases

Total of Indoor

Cases

Indoor Case Pharmacist

3 Average No of

deliveries /month

Total of deliveries

/month

Total of

deliveries

/month

deliveries

/month

Staff nurse

4 Average No of

operations /month

Total of

operations /month

Total of

operations

/month

operations

/month

Staff nurse

5 Average No of

MLCs /month

Total of MLCs

/month

Total of MLCs

/month

MLCs /month MO

6 Average No of

village visits

/month by MO

Total of No of

village visits

/month by MO

Total No of

village visits

/month MO

No of village

visits /month

by MO

MO

7 Average No of

total test

performed in

laboratory/month

Total No of test

performed in

laboratory/month

Total No of test

performed in

laboratory/month

No of test

performed in

laboratory

/month

LT

8 Average No of

village visits

/month by AYUSH

Total of village

visits /month by

AYUSH

Total of village

visits /month by

AYUSH

village visits

/month by

AYUSH

AYUSH

9 Average No of

vaccination

against

workload/month

Total of

vaccination

against

workload/month

Total of

vaccination

against

workload/month

vaccination

against

workload

/month

FHS

10 No of registration

of vital

events(birth and

deaths) against

workload/month

Total of

registration of vital

events(birth and

deaths) against

workload/month

Total of

registration of

vital events(birth

and deaths)

against

workload/month

registration of

vital

events(birth

and deaths)

against

workload

FHS





Jan 2011



/month

11 Targets achieved

in National

programmes as

per national and

state guidelines.

Total of Targets

achieved

--- --- MO

2. Output indicators

No Name of


Formula/

method

Source of

data Responsibility

Remark

1 Bed occupancy

rate Indoor Cases Indoor Cases

Indoor Cases Staff nurse

2 Average length of

stay Indoor Cases Indoor Cases

Indoor Cases Staff nurse

3 % of institutional

delivery delivery Cases delivery Cases

delivery Cases FHS

4 Incidence of

Hospital

Associated

Infection

Hospital

Associated

Infection Cases

Hospital

Associated

Infection Cases

Hospital

Associated

Infection

Cases

Infection control

nurse

5 No of needle prick

injuries/month needle prick

injuries records

needle prick

injuries records

needle prick

injuries

records

Staff nurse

6 No of instances of

medication error

medication error

cases

medication error

cases

medication

error cases

Staff nurse

7 No of sentinel /

near miss

events/month

sentinel / near

miss events

sentinel / near

miss events

sentinel / near

miss events

Staff nurse

3. Outcome indicators

No Name of


Formula/

method

Source of

data Responsibility

Remark

1 Crude birth rate FHS

2 Total Fertility Rate BIECO

3 Crude Death rate FHS

4 Infant mortality

rate

FHS

5 Pre school FHS





Jan 2011



mortality rate

6 Maternal mortality

rate

FHS

7 No of female

/1000 male at

birth

FHS

8 No of complaints

received against

PHC

BIECO

NO STATISTICS FREQUENCY OF REPORTING

1. BOR Monthly

2. ALOS Monthly

3. BTO Monthly

4. Birth Rate Annually

5. Death Rate Annually





Jan 2011



FOR

COMMUNITY HEALTH CENTER

& OTHER JOB CHARTS





Jan 2011



Medical Superintendent:

To provide treatment in OPD.

Planning, medical supervision and coordination.

Medical consultation/Operations/Ward work.

Financial and Administrative functions-Administrative work which is be performed

specifically by the Medical Superintendent under the rules and cannot be delegated to

lower levels, the matters of general principles and policy in hospital administration;

sanc

talal vlwsfzlzlgl ozhf[ section c 24 b€¦ · reference: nabh standard ... 35 afhs feedback survey...

Documents