tag top 10 technology trends 2011 v21
DESCRIPTION
Chad Doiron presentationTRANSCRIPT
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Top 10Technology Trends
TECNA Conference
August 4th, 2011
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agenda
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The Top-10…
Technology Trends
Getting Warmed Up…
Brief History
Implications for…
IT Departments
agenda
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where have we been?
Yesterday … to … Today
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1970’s 1980’s 1990’s 2000’s 2010’s
Mainframe PC LAN WAN/Internet Wireless
Technology • Data Center
• Lotus1-2-3• WordPerfect• MRP• Back-end Business
Solutions
• Windows• Novell• MS Office• WSIWYG• E-Mail• Web 1.0
• Web 2.0• E-Commerce• Google• ERP / CRM /
WMS / LMS…• Facebook• Wi-Fi• Bluetooth
• Bluetooth• EDGE Computing• SaaS• Social Networking• WiMax
Title “Techie”Senior
Technologist / Manager
Director or Vice President
CIO(Technology)
CIO(Innovation)
User “Engineering” Accountant Administrative Personnel
BusinessUnits Individuals
FocusNumber
CrunchingBuild / Install PC’s /
Software Office Automation Business Process Automation
Business Enablement
Concern Stability Functionality Compatibility Bandwidth Distribution
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Trend #1
MOBILECONVERGENCE
always moving
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“ ”• More notebooks than PC’s in 2008
• 420+ million mobile devices• 24% are smartphones • 1 in 2 Americans have a smartphone
• iPhone released in 2007 = 16% of market
• Android released in 2008 = 33% of market
• Apple sold more iPhone’s (9+M units) than their entire Macbook line (3+M units) last quarter and made more money doing it ($6B)
• Forecasters predict that tablet sales will exceed all other PC sales by 2016.
always moving
phone
calendar
music
clock
camera
photos
internet
GPS
cash
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Trend #2
ECOSYSTEM INTEGRATION
always connected
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always connected• Unrelated businesses linked and supporting each other
• Platform agnostic – is this where Microsoft falls behind?
• 4G LTE and beyond
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Trend #3
SOCIAL MEDIA
always communicating
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always communicating
Business Communications has evolved from purely an email-based medium into a Host of Social Media-based
Communications Channels.
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Trend #4
COLLABORATION
always sharing
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always sharing
The toolset of the modern enterprise can span multiple time zones and languages –
and each requires IT support
Marketing Sales
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Trend #5
DATAANALYTICS
more information
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Moore’s Law predicts fast growth
our creation of data is outpacing Moore’s Law
outpacing the creation of data is our thirst to understand what it means
more information
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more information
Our tools and capacity for managing the increased volume of data have also increased and the cost has dropped dramatically.
Analysts
Marketers
Operational
Management
Analysis tools
Dashboards
Reporting tools
Marketing intelligence
Marketing and sales
execution
Business performance management
Decision support
Reporting
Data Sources
Analyticsdata
Transaction data
Customer data
Service and product data
Marketing data
Behavioral and contextual data
Supply chain data / extended enterprise
Data enhancements / purchased data
Transformation Storage Analytics Uses
Extract Transform
Load
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Trend #6
BUSINESSINTELLIGENCE
more visibility
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more visibility
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Trend #7
”CLOUD”
less ownership
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less ownership
“Traditional” “Cloud” Whose Needs? What Needs? Examples
Software SaaS • Shorten Implementation
• Reduce Cost
Platform PaaS • Create Functionality• Integrate
Infrastructure IaaS • Reduce Cost• Acquire Competency
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Trend #8
VIRTUALIZATION
less investment
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less investment
Scaling up
Providing flexibility
Refining the data center
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Trend #9
SMART-SOURCING
less restriction
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Need toInnovate
Market Cost Pressures
Decrease Time to Value & Lower
CAPEX
Each IT service is sourced from the most appropriate party: internal, external, cloud
less restrictions
CLOUD SOURCE
IN SOURCE
OUT SOURCE
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Trend #10
BUSINESSTECHNOLOGY
EMPOWERED
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FY11 - Corporate IT Products and Services
Active
PC Subscription
Des
ktop
End
Use
r Co
mpu
ting PC Subscription 110100
Desktop Counts - Standard 32.89Desktop Counts - Power 50.18Desktop Counts - Non Lease 16.88Laptop Counts - Standard 46.84Laptop Counts - Power 63.56Laptop Counts - Light Weight 52.41Laptop Counts - Tablet 69.14Laptop Counts - Non Lease 26.03
PC Backup PC Backup 110110 Active Units pass throughEUC Dedicated EUC Dedicated 110700 Active Units pass through
Software New BU 652.44Software Existing Licenses 16.06Executive Support 1.12IMACs 157.98Resident Staffi ng Upgrade 1.12Service Desk Calls 11.24Supported Desktops 23.95Supported Laptops 32.69Supported Printers 17.95Tracked Devices 0.74
End User ComputingMailbox Counts T0 4.09Mailbox Counts T1 9.89Mailbox Counts T2 14.39Mailbox Counts T3 19.73Coversions T4 457.74Shared Mailboxes Tier 1 T5 8.94Shared Mailboxes Tier 2 T6 13.42Shared Mailboxes Tier 3 T7 18.71
Live Meeting Live Meeting 119300 Active License Count - Hosting 3.71Telepresence Telepresence 120100 Active Telepresence Screens 3200.96Telepresence and Video Conferencing Telepresence and Video Conferencing 120200 Active Units pass throughAudio Conferencing Audio Conferencing 111400 Active Units pass through
CollaborationBasic Telephone Subscription and SupportBasic Telephone Subscription and Support 111100 Active Units pass throughVoIP Telephone Subscription and SupportVoIP Telephone Subscription and Support 111150 Active Handsets 22.90Voice Line Charges Voice Line Charges 111170 Active Units pass throughRemote Employee Telephone Remote Employee Telephone 111500 Active Units pass through
Cell Phone 111200 Active Cell Phone Units pass throughPager 111300 Active Pager Units pass throughPDA / Smartphone 111310 Active PDA Units pass throughCalling Cards 111320 Active Calling Card Count 0.15
Contact Center Services Contact Center Services 111800 Active Implementation Hours 99.54Telecom
LAN LAN 112110 Active Units pass throughData Center Network Services Network DC 112120 Active OSI Count (Facilities and Network) 171.71WAN WAN 112130 Active Units pass throughData Line Charges Data Line Charges 112140 Active Units pass through
Network
Active
Tele
com
Mobile User Communications
PC SoftwareEUC Desktop Software 110150
Mes
sagi
ng, C
omm
unic
ation
and
Co
llabo
rati
on
Colla
bora
tion
Active
PC Subscription
PC Support
PC Support
110200 Active
Email and Collaboration 110500 Active
Des
ktop
End
Use
r Co
mpu
ting PC Subscription 110100
Net
wor
k
IT Service Catalog
EMPOWERED
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top 101. always moving… MOBILE CONVERGENCE2. always connected… ECOSYSTEM INTEGRATION3. always communicating… SOCIAL MEDIA4. always sharing… COLLABORATION5. more information… DATA ANALYTICS6. more visibility… BUSINESS INTELIGENCE7. less ownership… THE “CLOUD”8. less investment… VIRTUALIZATION9. less restriction… SMART-SOURCING10. EMPOWERED… BUSINESS TECHNOLOGY
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Customer
Needs /
Technology Ability
20 Years of Elapsed Time…
1985
2005
2010
2015
Time
CIO Challenge: keeping pace(without breaking the bank)
Customer ServiceExpectations
Typical Platform Capabilities
Tech
no
log
y W
ave
s
#
3
2
1
0
Ce
ll Ph
on
es
No
teb
oo
ks
iPh
on
e
PC
’s
iPa
d (Ta
ble
ts)
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Changes in areas we know well…
IT Strategy IT Agility
ProcessDesign
Governance
Security Standards
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…and in areas that are new to IT.
BusinessStrategy
Finance
BusinessProcess
HumanResources
MarketingChange Management
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THANK YOU!
Presented by:
Chad DoironTerry Brennan
With assistance from:
Jessica GrahamDacia Tarleton
Contributions by:
Scott BarrettCameron CurryJay MarchbanksMark McKinneyPeter Revelas