table of contents - rockymountainhardware.com · • guest user’s schedule to operate the you may...

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TABLE OF CONTENTS Getting Started Door Preparatory Specifications……………………………………………………….……………...3-8 Door Preparatory Specifications: Edge Collection………………..………………..………...9-14 Download RMHWireless App…………………………………………………………………………...15 Create an Account…………………………………………………………………………………………….16-17 First Time Set Up Instructions…………………………………………………………………………..18-19

RMHWireless App Features + Functions…………………………………………………………………………………………20-21 Control Lock Settings…………………………………………………………………………………………22 About Product…………………………………………………………………………………………………..23 Events…………..…………………………………………………………………………………………………..24 User Management…………………………………………………………………………………………….25 Setting up a Schedule………………………………………………………………………………………..26-27 Adding a Key Fob……………………………………………………………………………………………….28-29 Editing a User…………………………………………………………………………………………………….30-31

Help Center………………………………………………………………………………………………………..32 Menu………………………………………………………………………………………………………………...33-34

Ethernet Bridge Features + Functions……………………………………...…………………………………………………35 Plug In + Power Up………………………………………...………………………………………………...36 Register Server……………………………………………...……………….………………………………...37-38

Range Extender Features + Functions……………………………………...………………………………………………...39 Plug In + Power Up………………………………………...………………………………………………...40 Register Server……………………………………………...……………….………………………………...41-42

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GETTING STARTED: Door Preparatory Specifications

Entry Mortise Lock—Interior RMHWireless (Not Applicable to Edge Collection)

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Entry Mortise Lock—Exterior RMHWireless (Not Applicable to Edge Collection)

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Entry Grip to Lever Mortise Lock—Interior RMHWireless (Not Applicable to Edge Collection)

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Entry Grip to Lever Mortise Lock—Exterior RMHWireless (Not Applicable to Edge Collection)

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Entry Grip to Grip Mortise Lock—Interior RMHWireless (Not Applicable to Edge Collection)

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Entry Grip to Grip Mortise Lock—Interior RMHWireless (Not Applicable to Edge Collection)

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GETTING STARTED: Door Preparatory Specifications—Edge Collection

Entry Mortise Lock—Interior RMHWireless

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Entry Mortise Lock—Exterior RMHWireless

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Entry Grip to Lever Mortise Lock—Interior RMHWireless

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Entry Grip to Lever Mortise Lock—Exterior RMHWireless

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Entry Grip to Grip Mortise Lock—Interior RMHWireless

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Entry Grip to Grip Mortise Lock—Exterior RMHWireless

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GETTING STARTED: Download RMHWireless App To start using the RMHWireless lock, download the app from Apple store or Google Play store by searching RMHWireless and look for following logo:

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GETTING STARTED: Create an Account

• Open RMHWireless App.

• Tap on Create New Account.

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GETTING STARTED: Create an Account (continued)

• You will receive a verification email once you have created an account. (Please check your spam folder if you do not receive a verification email in your inbox.)

• Provide requested information. requested

• Click on red locator icon to populate your current address automatically, or you can also enter it manually.

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GETTING STARTED: First Time Set Up Instructions

• Select the Setup Product option from upper left corner slider menu.

• To set up your RMHWireless lock for the first time, click on + sign in middle of the screen.

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● Choose Product Physical Location from the list, or you may give the location a name by selecting the Other option.

● Choose Product Name (Lock Name) from the list or you may give your choice of name by selecting Other option.

● Select Time Zone of the lock. (This is required for user schedules.)

GETTING STARTED: First Time Set Up Instructions (continued)

• Select Installation Guide/Installation Video for more installation information, or click Continue.

• Select the Serial # of your lock from the list provided.

• If the Serial # does not appear in the list, please select the Scan QR Code option from bottom of the screen.

• QR Code label will be located in the package of lock.

• Select Rocky Mountain Lock from the product list.

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RMHWIRELESS APP: Features + Functions

• After successful registration, you will see the home screen of the app.

Menu

Battery Status

Settings Events Users Help

E Mode (to turn off all electronics)

Status & Operation

Door Name

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RMHWIRELESS APP: Features + Functions (continued)

Menu This menu provides options for third party product integration, user preferences and log out

Door Name This is name given to the lock while setting up the product. This can be changed by tapping on it

Status & Operation

This shows current status of lock. Lock can be operated by tapping this button. (If an exclamation point (!) pops up above and to the right of the Status/Operation button, this indicates that latch is not fully extended and may mean that door is not closed. Thus, the door cannot be locked or unlocked until the error is corrected.)

Battery Current battery status of the lock. We recommend changing it when battery life drops to 20%.

E Mode Instantly turns off lock operation by phone, key fob or other electronic device. When this mode is set to off, outside handle automatically locks and stays locked. From the outside, the key is required for entry while on the inside the lever is always free for egress.

Settings Device settings can be accessed or modified from here. This also has an option for Firmware Upgrades when available.

Events All operations are recorded and can be viewed from here. More events can be viewed on the client portal by scrolling at end of page and tapping on option to view events on server.

Users Easily allow access to friends and family in this section of the app. They can be scheduled to have access to operate at specific times and intervals.

Help This section of the app offers user guides, FAQs, feedback, Submitting an issue and more.

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RMHWIRELESS APP: Control Lock Settings The RMHWireless lock provides different device settings which can be configurable per your needs.

Battery Battery type and current percentage is displayed.

Auto Re-locked When Auto Re-locked is enabled, RMHWireless will relock door after you unlock it.

Auto Lock Timer If Auto Re-locked is enabled, door will relock after the amount of time specified. The timer value can be customized.

Electronic Mode Instantly turns off lock operation by phone, key fob or another electronic device. A key is then required to gain entry from outside.

Delete Product Deletes the product from account, and the device will be factory reset. It is desirable that you stay in Bluetooth range of the lock while deleting in order to delete fob users.

About Product This option has details about RMHWireless products and other options explained in the next section.

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RMHWIRELESS APP: About Product Section

Product Name This is name that you give to your RMHWireless lock. This can be edited in this section of the app or you may also change it from the home screen by tapping on the Product Name.

Firmware Upgrade Whenever new firmware is available, it can be upgraded from here. This requires connection via Bluetooth.

Factory Reset If you want to reset the lock as factory default, then click here. Caution: This will erase all settings and users.

Device Information Device Serial Number, Hardware Version, Software Version

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RMHWIRELESS APP: Events Section This section keeps a log of those who electronically accessed RMHWireless with corresponding time stamps. The app shows a recent list of events. When you click on Tap Here to See More Events, the app takes you to the RMHWireless Portal where you can see a list of all events.

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RMHWIRELESS APP: User Management Section

• Select the User Devices you want to give access to.

• When you select mobile, you must provide the Guest User’s email address and phone number. (Note: The Guest User must download the RMHWireless app and create their own account with this same email address.)

• Inviting friends and family to access the lock is easy. Guest Users can be scheduled to operate the lock during specific times and days.

• Enter the new Guest User’s First and Last names. Then click on Save.

• By clicking on the + sign, you can add a profile picture of the Guest User.

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RMHWIRELESS APP: Setting up a Schedule

• Select the schedule for your Guest User.

• You may provide 24/7 or chose from several other options.

• Select Schedule and mark the bottom checkbox if you want to use same schedule for all user devices for this user.

• As an alternative, you may set the Guest User’s schedule to operate the lock a limited number of times.

● Also, you may set a Guest User’s daily schedule to operate during specific times of day.

● You may set the schedule to operate on weekdays or just weekends.

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RMHWIRELESS APP: Setting up a Schedule (continued)

● You may schedule a Guest User’s access for specific date duration.

• Upon tapping Save, the app will start the Guest User Registration process.

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RMHWIRELESS APP: Adding a Key Fob (Sold Separately)

● When adding a user device, if you’ve selected Key Fob, this is next screen. You may add a Key Fob later on by editing the Guest User from User Management.

• Press any key on the Key Fob to start configuration process.

● All keys will be listed with their current assignment of any lock.

● You can choose any key from the list. ● If you choose key which is already assigned to a lock, it

will be overridden with new assignment.

• Select the operation you want to do via Key Fob.

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RMHWIRELESS APP: Adding a Key Fob (continued)

• Once you select the key and operation, the Key Fob will be ready to operate the lock.

• You will see the newly added Guest User in the user list under User Management.

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RMHWIRELESS APP: Editing a User

• Select Guest User from list of users from within User Management.

• This shows user devices currently used by a Guest User to operate the lock.

• Select the user device you want to edit.

• Mobile user device detail will allow you to change both their profile and schedule.

• Click on clock icon to edit the schedule.

• Click on Delete Mobile to delete the device.

• Key Fob user device detail will allow you to choose allowed operation and schedule.

• The Key Fob supports Firmware upgrades whenever available.

• Click on Delete Keyfob to delete the device.

• Tap on Firmware Upgrade and follow on screen instructions.

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RMHWIRELESS APP: Editing a User (continued)

• Tap the desired Guest User icon for 5 seconds and you will see a cross-mark on user profile.

• Click on this user to remove his/her access to the RMHWireless lock.

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RMHWIRELESS APP: Help Center

• The Help Center provides options to troubleshoot problems or contact support.

• The User Guide includes the installation guide, Quick Start with RMHWireless App, product set up, etc.

• Under FAQ, Explore Frequently Asked Questions and their answers.

• If you run into a problem, tap on Submit an Issue, provide brief description and tap Send.

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RMHWIRELESS APP: Menu

• The upper left corner with three bars is the menu.

• Tap to reveal your name, email address and product setup information.

• Here you can find the list of Products associated with your account.

• Support of third-party products integration can be done from here.

● User Preference includes app related settings.

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RMHWIRELESS APP: Menu (continued)

● Notifications can be received for the events which are subscribed for this lock.

● Account Profile, picture and security questions can be updated from here.

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ETHERNET BRIDGE: Features + Functions

PACKAGE CONTENTS

+ Rocky Mountain Ethernet Bridge

+ Ethernet Cable (3 feet long)

+ BLE Antenna

+ Power Supply 5V@1A

+ Product Information Label

VERIFY PREREQUISITES

+ Install Rocky Mountain Lock app on smartphone

+ Register and add at least one Rocky Mountain Lock to your account

LED INDICATIONS

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ETHERNET BRIDGE: Plug In + Power Up

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ETHERNET BRIDGE: Register to Server

• Launch the RMHWireless App on smartphone

• Clickthe slider menu

• Select Setup Product option

• Select Bridge from the list

● Select your Bridge from the list

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ETHERNET BRIDGE: Register to Server

• Provide Name, Location, and Time Zone.

• The Bridge will start the set up process

• The Bridge will search nearby device and connect.

● List of connected devices and their status

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RANGE EXTENDER: Features + Functions

PACKAGE CONTENTS

+ Rocky Mountain Range Extender

+ BLE Antenna

+ Power Supply 5V@1A

+ Product Information Label

VERIFY PREREQUISITES

+ Install Rocky Mountain Lock app on smartphone

+ Register and add at least one Rocky Mountain Lock to your account

LED INDICATIONS

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RANGE EXTENDER: Plug In + Power Up

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RANGE EXTENDER: Register to Server

• Launch the RMHWireless App on smartphone

• Clickthe slider menu

• Select Setup Product option

• Select Range Extender from the list

● Select your Range Extender from the list ● If your device is not showing, add it by scanning

its QR code or entering it manually.

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RANGE EXTENDER: Register to Server

• Provide Name, Location, and Time Zone.

• The Range Extender will start the set up process.

• Range Extender will search nearby device and connect.

● List of connected devices and their status.

table of contents - rockymountainhardware.com · • guest user’s schedule to operate the you may...

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