TYPES OF CONFLICTBy Ainura Filzah JakariahIntan JamalaKhairun NajwaKristie Jacqueline LauAlicia Su Yun Shan

Conflict

Definition Type of conflict

Type of resolution

CONFLICT

A disagreement between people with opposing ideas or opinions

An expressed struggle within one self or between at least two interdependent parties who perceive a threat to their needs, interests and concerns.

TYPES OF CONFLICT Intrapersonal conflict Interpersonal conflict International conflict

INTRAPERSONAL CONFLICTIt will occur within one self.According to Prof. Md. Abdul Hannan MIA, intrapersonal conflict occurs when there is incompatibility and inconsistency among an individual’s cognitive elements.

WHAT CAUSES INTRAPERSONAL CONFLICT?

To do or not to do, that is the question.

ConscienceThe person is forced to do

something he/ she dislikes, but the person does not dare to go against it.

Dilemma

INTERPERSONAL CONFLICT

Conflict between individuals

WHAT CAUSES INTERPERSONAL CONFLICT?

Prejudice Conflicts are based on emotions and

feelings, and are more of a personal attack.

One might have prejudice because of jealousy, dissatisfaction ,and envious.

Personal Differences Every person carries a unique

personalities and often incompatible in term of values, perceptions and expectations.

Informational Deficiencies Communications are not always

received.Miscommunication Messages are misinterpreted or

different conclusions may be drawn based on past experiences.

Role Incompatibility Different roles carry different

responsibilities and goals assigned to an individual and what the individual would rather be doing.

Environmental Stress Stress makes people sensitive,

moody , easily offended and pressure

For instance, uncertainty of future events and scarcity of resources, such as food or money, can lead to disputes among otherwise friendly individuals

INTERNATIONAL CONFLICT

Conflict involving more than one country

Conflict between different nations and conflict between people and organization in different nations.

WHAT CAUSES INTERNATIONAL CONFLICT?

Needs / interestMiscommunicationIllegal action

TYPES OF RESOLUTIONCompromisingCollaboratingAccommodatingNegotiationCommunity ConferencingMediation

TYPES OF RESOLUTIONCompromising

– Each party tolerates- Satisfaction but not satisfied- Can result into lose-lose / win-win- Each party gives up something in order to meet midway.

TYPES OF RESOLUTIONCollaborating- Win-win situation- To achieve a better solution than

either individual could have achieve alone.

- Good for complex problems.- Each person’s position is clear.

TYPES OF RESOLUTIONAccommodating- It is a priority to maintain the

relationship.- Issue is relatively unimportant.- Person tries to solve the problem

by denying its existence.- Win-lose result.

TYPES OF RESOLUTIONNegotiation- Discuss the conflict between

parties involved- Ground rules will be laid out to

prevent another conflict being arises from the discussion

- Goal is to reach agreement to settle the conflict

TYPES OF RESOLUTION

Community conferencing- Best used when it is a community

type setting, involving more than two parties.

- A main facilitator is in charge of the meeting and they invite people to come forward to talk about how the dispute affected them.

TYPES OF RESOLUTION

Mediation- Process that involves a neutral

third party(someone who is trained in conflict resolution) to help people discuss the issues that are going on

- Help people to reach an agreement based on the issues at hand.