SystmOne: Urgent Care

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SystmOne Urgent Care is made up of 3 different modules: Call Centre, Primary Care Centre and Minor Injuries. Each of these can be deployed together or individually to fit a service’s specific needsThe SystmOne Urgent Care functionality can be used for a wide variety of purposes, from single point of access to telehealth monitoring.

SystmOne: Urgent Care

Shared Care• Gain instant access to the full SystmOne patient

record, with patient consent.• Search for patients on SystmOne and Spine with one

simple search.• Automatically check drug interactions and sensitivities

when prescribing.

Full compliance with 111• Quickly initiate clinician warm transfers or call backs.• Instantly send ambulance dispatch message to any

other 111 compliant ambulance service.• Query the Directory of Services to send electronic

referrals to other services.• Use the repeat caller database to identify patients who

have attended any 111 service in the last 96 hours.

Patient Alerts• Instantly be alerted to safe haven, palliative or

potentially violent patients.• Quickly identify frequent callers and patients with

special notes.• See alerts for any patients who have been treated at

any other SystmOne urgent care service in the last 96 hours.

Links to other healthcare providers• Automatically notify a patient’s GP via NHS mail, DTS

message, or to SystmOne surgeries via SystmOne tasks.

• Easily prevent an OOH report being sent to the patient’s GP practice, from a patient request.

• Receive cases electronically from other urgent care centres, including NHS Direct.

Reporting• Monitor specific departments and easily view a variety

of efficiency statistics.• Run specific urgent care reports, including 111

information.• Monitor patients with special notes within a GP

practice or across a whole area.• Customise reports to monitor patient trends.

SystmOne: Urgent Care

Call Centre and Primary Care Centre functionalityMonitor cases• View cases on a traffic light system to prioritise by

urgency.• View ongoing cases within a service provider group to

keep patients updated on the status of their case.• Immediately capture the patient’s contact number on

registration• Easily track home visit requests allocated to a

clinician.

Configurability• Easily create and filter by custom case types and

priorities specific to your service.• Restrict staff actions on a clinician/non-clinician basis.• Create bookmarks to display customised views of

cases at your service.

Shared workloads• Allow staff members across multiple sites to work on

cases, irrespective of their location.• Manage capacity and resources by allocating cases,

home visits and appointments across services.• Quickly view activity across several units using the

Out of Hours dashboard.

Mobile working• Access SystmOne securely from anywhere with an N3

connection.• Use SystmOne in real time from a laptop or a tough

book.• Gain full access to the SystmOne patient record from

any location using offline working.

Contact 0113 20 500 83 or email enquiries@tpp-uk.com

SystmOne: Urgent Care

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Minor Injury Unit (MIU) functionalityOverview screen• See all patients in a department at a glance.• Easily monitor patients about to breach the 4 hour

wait.• View vital information such as triage category,

presenting complaint and time waiting.

Patient organisation• Create an ‘unknown attendance’ when a patient

cannot be identified.• Create follow up attendances linking to a previous

attendance.• Configure triage templates to match local process to

easily allocate a triage category.• View pending attendances on a dedicated screen.

Advanced reporting• Quickly code patients during and after discharge.• Easily run and export the CDS extract, QMAE and

Sitrep reports.• Run specific reports to look at departed patients and

discharge status.• Use a dedicated data extract to manage all activity.