system honors employees of theyear - cone health · may 2010 page 5 page 6 what are red ......
TRANSCRIPT
IN THIS ISSUE
MAY 2010
page 6page 5
What are RedRules?
Karen Vaughn, RN, Department 3100, Neuro ICU,The Moses H. Cone Memorial Hospital.
Barbara Gregory, Nursing Tech, General Surgery,Wesley Long Community Hospital.
Connie Peach, RN, Birthing Suites,The Women’s Hospital of Greensboro.
Evelyn Williamson, Teacher, Childcare Services,Annie Penn Hospital.
Anthony Whitley, Mental Health Tech,Adult Inpatient Services,Moses Cone Behavioral Health Center.
Nikki Attaway, Front Office Team Leader,LeBauer HealthCare at Brassfield.
June Bullock, Admission Services Associate,Moses Cone Regional Cancer Center at Stoney Creek.
Courtney Slade, LPN, Penn Nursing Center.These eight employees were selected from the Employees of
the Month at each campus. They each received $500, a weekendtrip for two, preferred parking, a plaque and recognition at theService Awards banquet. See pages 10-11 for more informationon each of the recipients.
Congratulations to:
System Honors Employees of theYear
Hospital Weekevents plannedfor May 17-21.
Look inside for theNursing ExcellenceRecipients.
pages 14 -15
2 MAY 2010
Moses Cone Health System contributed more than $5 million inmatching retirement funds for employees in March, at a time whenmany other employers are discontinuing the practice. This is inaddition to almost $20 million in contributions to other HealthSystem retirement plans.You received a matching contribution on March 30 if you
participated in the 403(b) Voluntary Savings Plan in 2009, are 21years old, worked 1,000 hours and were employed on the last dayof the year. These matching funds will be reflected on your firstquarter statement from VALIC.The amount of the match is based on the retirement plan you
are in and your years of service. Those remaining in the definedbenefit pension plan and those in the 401(a) defined contributionplan with less than 10 years of service are eligible for a match of 50cents on the dollar up to 4 percent of your compensation (a 2percent match). Those in the 401(a) defined contribution retirement plan with
greater than 10 years of service are eligible for 75 cents on the
dollar up to 4 percent of compensation (a 3 percent match). If you are currently contributing to the VALIC 403(b), you will
have a listing for “VALIC 403b” under pre-tax deductions on yourpaycheck. If you were hired after Jan. 1, 2006, you wereautomatically enrolled into the plan with a 3 percent contributionunless you changed your contribution or opted out of the plan.If you are not currently contributing to the 403(b) account or are
contributing less than 4 percent, you may be missing out on freemoney. You can change your contribution amounts or investmentelections at any time by calling the VALIC Client Care Center at 1-800-448-2542 or going to www.valic.com.Our two full-time VALIC advisors are available to help you plan
for your retirement. You may call David Dupont at 832-7995 orKevin Hanner at 832-0090.If you have a question about your 403(b) match or which
retirement plan you are in, call Teresa Timmons, RetirementSpecialist, at 832-8630.
Health System Matches 403(b) and Continuesto Fund Retirement Plans for 2009
VALIC will be conducting monthly educational seminars in 2010.Registration is required. Watch the Announcements on e-mail for registration instructions.
RetirementSeminars Offered
May – “Forecast: 20/20 Vision –The Case for Equities in the Decade Ahead”
Location
Annie Penn Hospital
Wesley LongCommunity Hospital
The Women’sHospital ofGreensboro
The Moses H. ConeMemorial Hospital
Time
7 - 8 a.m.
5:30 - 6:30 p.m.
5:30 - 6:30 p.m.
5:30 - 6:30 p.m.
Presenter
Kevin Hanner
Kevin Hanner
Kevin Hanner
David Dupont
Room
Heart and Vascular CenterConference Room
Classroom2
Classroom1
DiningRoom C
Date
May 10
May 13
May 20
May 25
MAY 2010 3
Employees who worked for Moses ConeHealth System before Oct. 1, 2003, (excludingAnnie Penn Hospital employees) are mostlikely in the defined benefit pension plan.Participants in this plan were given a choicein 2003 to stay in this plan or move into thenew 401(a) defined contribution retirementplan. The defined benefit pension plan wasclosed to new hires on Oct. 1, 2003. Currentemployees in this plan can access theirinformation at any time by following theseinstructions:
• Go to www.bluefinpensions.com.• Click on Log-in to Bluefin.• Enter your User ID and Password.• Click on Retirement.• Retirement Benefit Estimate – AccruedBenefit as of “date” will come up.
• Scroll down to see current accruedbenefit amounts.
• To view estimates of retirement optionsat different ages, scroll back up and clickon the different ages listed on the left sideof the screen.The 401(a) defined contribution
retirement plan was formerly the planoperated by Annie Penn Hospital andadopted by Moses Cone Health System as thenew retirement plan on Oct. 1, 2003. Employees in this plan include Annie Penn
Hospital staff, all employees hired by MosesCone Health System after Oct. 1, 2003, andthose who chose to move into this plan. To beeligible, employees must be 21, have one yearof service and have worked 1,000 hours. These participants receive an annual
contribution of approximately 2 percent oftheir W-2 income, capped at the federalcompensation limit each year. Thoseemployees in this plan can also view their2009 contribution by visiting www.valic.comand clicking on their 401(a) account.
Retirement PlansWhat’s the DifferenceBetween Them?Moses Cone Health System continues tomaintain two different retirement plans:
Moses Cone Health System has decided to bring its hospitalist program“in-house.” Beginning May 1, Triad Hospitalists, a collaborative between the
Health System and LeBauer HealthCare, will provide 24/7 inpatientmedical services at The Moses H. Cone Memorial Hospital, Wesley LongCommunity Hospital and Annie Penn Hospital. The program also willoffer ad hoc medical consults at The Women’s Hospital of Greensboroand Moses Cone Behavioral Health Center.Based on the industry’s best practices, the program should markedly
improve quality, patient safety, physician satisfaction and patientsatisfaction. Triad Hospitalists will employ 38 full-time physicians whowill care for about 40 percent of the Health System’s inpatients, saysRobert Hickling, Administrative Director, Triad Hospitalists.“We are hiring career hospitalists who want to stay here and build a
relationship with the community,” Hickling says.The program was developed in response to a recent physician survey,
which showed dissatisfaction with the current hospitalist program. “Health System leadership completed a thorough feasibility study
regarding the current and future state of our hospitalist program in aneffort to respond to these concerns,” says Terry Akin, Chief OperatingOfficer. “The results of the study, combined with input from numerouskey stakeholders, concluded that the patients and clinical staff would bebest served by bringing the hospitalist program in-house.” Several improvements will be made to optimize patient care, adds
James French, MD, Executive Medical Director, Triad Hospitalists. “Theprogram will be resourced more appropriately, which will allow forprompt and thorough service,” French says. “We will also be providedwith dedicated case managers, who will help coordinate care andimprove communication. Finally, the program will be highly integratedwith the quality and patient safety initiatives of the Health System. Allhospitalists will be required to serve on a medical staff committee orquality project team.”“This is a monumental decision for the patients and caregivers of
Moses Cone Health System,” Hickling adds. “We are excited about theprogram’s potential.”
Triad Hospitalists To BringCare In-House
4 MAY 2010
Moses Cone Health System is launching a new employee rewardprogram, called Cone Share. The program will award yearlyfinancial bonuses if 1) the Health System earns at least $600,000over its budget and 2) it meets goals in quality and patientsatisfaction.Depending on performance, the bonus could range from $50 to
$1,000 or more. “The concept is simple,” says Tim Rice, President and CEO. “If we
exceed our budget targets and meet quality and patient satisfactiongoals, then we share half the extra earnings with all employees. Themore money we make, the more we share.” Any Cone Share bonus will be paid in addition to market
increases or merit raises that may be given throughout the year.(Note: No decision has been made on merit increases for FY 2010.) If the Health System meets the goals this year, Cone Share
bonuses could be awarded in late October or early November. “Sofar, year to date, we are getting close,” Rice says. “But to have apayout on the Cone Share program, we need to improve ourfinancial performance and remain consistent or improve ourquality and patient satisfaction.”
Physicians, directors, vice presidents and all executives are noteligible for the Cone Share program. LeBauer HealthCare and theMoses Cone Affiliated Physicians practices will make their owndecisions about employee gain-sharing based on their individualperformance and results. (Penn Nursing Center and certain otheroperating departments will participate in Cone Share according totheir own goals.)The Health System awarded employees a bonus last year, but this
program allows everyone to know in advance how the System isdoing and whether a bonus will be paid. “Believe me, you can make a difference in the amount of money
we will share,” Rice adds. “The work you do every day to improvepatient satisfaction scores and to reduce complications such asinfections and patient falls definitely connects with the amount ofmoney we make – and the amount we are able to share.”
Want to know more about how it works, how much the bonuscould be and who is eligible? Go to the Intranet homepageand click on Cone Share.
New Cone Share ProgramCould Award Bonuses
Cone Share Scorecard (Year to Date)
FINANCE GOAL Operating Surplus must beat least $600,000 for anybonus to be paid.
QUALITY GOAL Eliminating Patient Harm1
CONE SHARE PROJECTION (YTD)*
PATIENTSATISFACTIONGOAL Overall Patient Satisfaction2
YTD March Results
($-2.1 million) $0
$0
166
83.53
83.3% met
80.41% met
Goal Not Met Cone Share
4
Goal Met atLower
“Threshold”
Goal Met atHigher“Target”
4
4
* For bonus to be paid, operating surplus must be at least $600,000. Half of that year-end surplus will be shared equallyamong approximately 7,200 employees. All information is year-to-date and could change by the end of the fiscal year.For the complete formula of how the Cone Share Projection is calculated, go to the Intranet and click on Cone Share.
2 Overall Patient Satisfaction looks at six categories that impact a patient’s stay: care from nurses, care from doctors,hospital environment, experiences while in the hospital, leaving the hospital and overall experience.
1 Eliminating Patient Harm looks at five categories that are commonly tracked to monitor patient safety – falls withinjury, pressure ulcers, device infections (ventilator-associated pneumonia, central line blood stream infections andcatheter-associated urinary tract infections), non-device MRSA and sentinel events. This goal will be reported inactual numbers, not percentages, to indicate the actual number of incidents in Health System facilities.
MAY 2010 5
Moses Cone Health System will have Make Your Own Sundae events to markHospital Week. The events will be held at the following dates and times.
Ice Cream Plannedfor Hospital Week
Moses Cone Behavioral Health CenterMonday, May 172 - 4 p.m. Conference room3rd shift: 11 p.m. – midnight, conference room
The Women’s Hospital of Greensboro,Administrative Services Building Tuesday, May 182 - 4 p.m.Under the breezeway outside the cafeteria3rd shift: 11:30 p.m. – 12:30 a.m., The Women’s Hospital Cafeteria
The Moses H. Cone Memorial HospitalWednesday, May 192 - 4 p.m.Under the portico at the Moses Cone Heart and Vascular Center3rd shift: 11:45 p.m. – 12:15 a.m., the Atrium
Wesley Long Community Hospital,Regional Cancer Center, LeBauer HealthCare Thursday, May 202 - 4 p.m.Under the portico at the Education Center entranceIn case of inclement weather, the event will move to Wesley LongCommunity Hospital, Classroom 1.3rd shift: 11 p.m.- midnight, Classroom 1
Annie Penn HospitalFriday, May 212 - 4 p.m.Annie Penn Hospital Dining Room3rd shift: 11 p.m. – midnight in the dining room.
Off-site employees may attend the most convenient locationor managers may contact their Human Resources office foralternate arrangements.
6 MAY 2010
What They’re SayingPatient satisfaction is all about treating people withkindness, giving them our full attention, keepingthem informed, and meeting or anticipating theirneeds. Here are some examples of best and worstpractice. These comments are taken directly fromwhat our patients told phone surveyors about theirhospital experience.
This facility (Moses Cone Hospital BehavioralHealth Center) was the best thing that I’ve had asa tool for dealing with my illness. The positive andnurturing attitude of most of the staff is incredible.
The transfer from one set of people to anothercould be a little more orderly and informed.
This place is wonderful for anyone who needshelp. The staff makes it so stress-free and easy toget treatment because they treat everyone asequals and pay attention to your every need! I’mgoing home relaxed and confident that I’ll be OK.
One day a nurse and an assistant acted like I wasbothering them, and they didn’t want tocome in my room to provide care.
An EMT went out of his way to get me somethingto eat because I had not eaten all day.
I could have been included more in what wasgoing on with the surgery I was supposed tohave. I was given no paperwork when I checkedout of the hospital regarding my diagnosis.
Every individual I came into contact with treatedme excellently, efficiently, pleasantly, hopefully andoptimistically.
They need to be more informative and involve mein my healthcare decisions.
It was warm in my room, and a nurse went andgot a fan to bring me some relief.
Explain what happened to me and why.
The nursing staff and the physicians werephenomenal. I really enjoyed their friendliness.Everyone from the lab to the nurses wasvery friendly.
Annie Penn Hospital is showing its respectfor dying patients and honoring theirfamilies with a new Relationship BasedCare program.The White Rose Condolence
Program is being used in Department300, the ICU and the Emergency
Department.If staff members know a patient is dying, they
will place a bouquet of white roses at the nurses station.“This helps staff arriving on the department to be aware andknow to be a little quieter and respectful of the situation,”says Mona Easter, Director, Department 300 and ICU. If the patient dies, a long-stemmed white rose with an
attached condolence card is taped to the patient’s door. Thisagain alerts all employees – including Nursing as well as Lab,Nutritional Services and other ancillary staff – that there hasbeen a death.When the families leave, they are given the long-stemmed
white rose as a memorial keepsake. The program began inFebruary, and all staff have been educated about the meaningof the rose.“We have used five white roses since the program began,”
Easter says. “In each instance, the families have expressedoverwhelming appreciation.”
Annie Penn HospitalHonors Dying Patients
Annie Penn Hospital staff place thesebouquets of white roses at the nursesstation when a patient is dying.
MAY 2010 7
The Two Red Rules
Moses Cone Health System is strengthening its commitment to patientsafety with the planned launch of two “Red Rules” on July 1.Red Rules are simple, easy-to-remember rules that all physicians and
staff must follow consistently to ensure patients’ safety. “The Board of Trustees, Medical Staff leadership and senior Health
System administrators are committed to making sure we have the safestenvironment possible,” says Joan Wessman, RN, Executive Vice Presidentand Chief Nursing Officer. “Red Rules already have a successful track recordin industry and are now making their way into the best hospitals as well.These rules will ensure we conduct timeouts and properly identifypatients.”Health System leadership decided to implement Red Rules after hearing
from a national expert in healthcare quality who recommended them as avital step to improve patient safety. All employees and medical staff are expected to follow the two Red Rules
consistently, and there is zero tolerance for violating them. Any HealthSystem employee – regardless of rank or position – is
obligated to speak up and immediately stopthe work under way if a Red Rule isviolated.
If a Red Rule is broken,employees and/or physicians mustmeet with their leadership toexplore the reason the rule wasviolated and determine if theviolator should continue to carefor patients in the Health System.Other significant consequences,such as corrective action and peerreview processes, also will be
implemented. “We believe these Red Rules are
important to the safety of our patients,” says BillBowman, MD, Executive Vice President, Medical Affairs. “We must be surethat we are doing the right thing to the right patient every time. These RedRules will help ensure that.”Watch for more information between now and the July 1 kickoff.
New ‘Red Rules’Coming to ProtectPatient Safety
• A time out is completed before allinvasive procedures.
• All inpatients receiving medicationor blood products, or undergoingany procedure, will have anidentification band in place andidentification will be confirmed.
The Red Rules CBL is nowavailable and must be
completed by all staff byJune 1. Log in to learn
more!
MandatoryCBL
8 MAY 2010
Annie Penn Hospital opened its doors on Mother’s Day in 1930.Eighty years later, it’s celebrating a milestone anniversary and lookingtoward the future. Funding for the facility came from the
children of Annie Spencer Penn, wife of thefounder of F.R. Penn Tobacco Co. Afteryears of traveling to other cities for care,Reidsville-area residents finally had ahospital of their own. But shortly after the grand opening, the
Great Depression took its toll. The hospitalclosed for a full year until a grant from theDuke Foundation led to its reopening. Just after World War II, Annie Penn
Hospital made national headlines. A patientgave birth to quadruplet baby girls – anincredible rarity in those days. News crewsflocked in from around the globe.The intervening years have been marked
by significant growth and change. Annie Penn Hospital has investedin facilities and services that are unique in a community the size ofReidsville. Much of that investment was made after the hospital joined Moses
Cone Health System in 2001. The emergency room has undergone a
multimillion dollar renovation. Sophisticated radiological servicesare now offered, including digital mammography and magnetic
resonance imaging. Computer links to thebroader Health System enable physicians andtechnicians to consult remotely as needed. More changes are coming as Annie Penn
Hospital heads into the future. A new datacenter is in the works that will serve as abackup for the entire Health System. Thehospital also will host an Electronic MedicalRecords pilot that is expected to pave the wayfor a Systemwide rollout. Both projects willmove forward under the leadership of MickeyFoster, who has been hired as the hospital’snext president. But despite the many changes, Annie Penn
Hospital retains its down-to-earth, hometowncharacter. “The neat thing about this place is that we
still have that ‘Hi, neighbor’ mentality,” Sharon Troxler, Director,Marketing and Volunteer Services, said in a recent News & Recordarticle on the anniversary. “We have all the advantages of the bighealth system, but we also offer all the advantages of a smallcommunity hospital.”
Annie Penn Hospital Celebrates80 Years of Community-Based Medicine
Annie Penn Hospital –then and now.
The famous Fultz quadruplets broughtinternational attention to Annie PennHospital in the ‘40s.
Join the 80thAnniversaryCelebration
Employees are invited to have birthday cake and lemonade on May 11 at the followingtimes and locations:
1st Shift 11:15 a.m. - 2 p.m. in the hospital cafeteria.2nd Shift 5 - 7 p.m. in a tent outside the hospital (during the community event).3rd Shift A rolling cart will visit the floors from midnight – 1 a.m.
MAY 2010 9
Foster to Startat Annie Penn Hospitalon May 17Mickey Foster will be the next President of Annie Penn Hospital.Foster, who is currently the Vice President/Chief OperatingOfficer of Maria Parham Medical Center in Henderson, begins hisnew role in Reidsville on May 17. “I’m excited, honored and humbled to be named the next
president of Annie Penn Hospital,” Foster says. “Everyone I’ve methas been so positive and proud oftheir hospital. That’s what I like abouta smaller community hospital. Youget to know everyone on a personallevel, and that’s very important to me. “My first several weeks will focus
on listening and buildingrelationships with employees, medicalstaff and community leaders.”Foster has been with Maria Parham
Medical Center, a 102-bed hospitalwith more than 630 employees, since2007. Prior to that, he was anadministrative director at DukeRaleigh Hospital for five years. He also has worked at RandolphHospital in Asheboro and Moore Regional Hospital in Pinehurst.“We truly had an impressive group of candidates for the
position,” says Terry Akin, Chief Operating Officer, Moses ConeHealth System. “Mickey stood out because he brings a track
record of partnering with physicians, building and supportinghigh performing teams, and using an inspiring leadership style toproduce strong measurable results in quality, service and cost-effectiveness. Mickey will help preserve and build upon AnniePenn Hospital’s long tradition of caring for its community whilehelping create a vision and strategic plan for an exciting future for
healthcare services at Annie PennHospital and in RockinghamCounty.”Foster has a bachelor’s degree from
East Carolina University and amaster’s degree in health servicesadministration from CentralMichigan University. Akin thanks Grace Moffitt, who
has served as Interim President atAnnie Penn Hospital, and DebbieGreen, who has provided leadershipin nursing. Moffitt will continue herprior role as Vice President of
Human Resources and work on System priorities, reporting toNoel Burt, Executive Vice President, Administrative Services. Greenwill become Vice President of Nursing and Patient Services atAnnie Penn Hospital, with her exact duties to be determined incollaboration with Foster.
Walk in My ShoesMickey Foster plans to start a Walk in My Shoesprogram, in which he will spend one day eachmonth working with the front line staff at AnniePenn Hospital – washing dishes, cleaning patientrooms, working on the nursing floors. He alsomakes it a point to conduct regular hospitalrounds with a focus on being a visible andapproachable leader.
Karen Vaughn provided extraordinary care for apatient who was sedated, ventilated and unableto speak. Her amazing efforts contributed to herwinning Employee of the Year.While Vaughn’s patient was unable to talk, he
could write, according to Jackie Norris, RN,Assistant Director, Department 3100, NeuroICU. “Karen provided him with a means tocommunicate, as this would be one of his lastopportunities,” Norris writes. “She helped himdiligently, and he was able to write a few things. “He understood all of the many hands that
were touching his life at that moment to gethim well again. His last letter to Karen said, ‘Seeyou next week … it takes a village.’ He diedbefore she was able to return to care for himagain. She later laminated the notes and mailedthem to the man’s wife and family. She wrote,‘Thanks for letting me be a part of the village.’“With that act of kindness and compassion,
she embraced why we are all here as nurses. Wehave such an impact on people and their lives. Ifeel honored to have Karen as a part of ourunit and Moses Cone Health System.”
THE MOSES H. CONE MEMORIAL HOSPITAL
EMPLOYEE OF THE YEAR
KAREN VAUGHNRN, Department 3100, Neuro ICU
Barbara Gregory routinely provides extracare for patients who cannot care forthemselves. “Barbara is an exceptional nursing tech
each and every time I work with her,”writes Marian Hogan, RN, 5 West. “She isin tune with her patients and because ofher frequent checks on them, she haspicked up on sudden declines in patients’conditions and quickly notified the nurse.... I’ve also noticed that Barbara tries tobathe patients on nights whenever possibleso that it eases some of the workload onday shift. She is a great team player, is veryreliable and dependable and has awonderful work ethic. I always lookforward to working with her.”“Barbara is completely dedicated to
keeping our patients clean and keepingtheir spirits up,” adds Margaret “Maggie”Stevenson, Nursing Secretary, GeneralSurgery. “She is a GEM every day.”
WESLEY LONG COMMUNITY HOSPITAL
EMPLOYEE OF THE YEAR
BARBARA GREGORYNursing Tech, General Surgery
Connie Peach strives to give patientsspecial, individualized care and is often attheir bedside providing extra attention.In a recent instance, Peach promised to
stay with her patient until the baby wasborn, even though her shift was endingsoon. The patient had a series of laborcomplications, including low bloodpressure and a loss of consciousness, andwas grateful Peach stayed with her. Shewrote to thank her for her extraordinarycare. “After I was stabilized, I finally got tohold my sweet baby girl,” the patient wrote.“I realized then just how lucky I was to beat The Women’s Hospital for her birth.”
THE WOMEN’S HOSPITAL OF
GREENSBORO/ADMINISTRATIVE SERVICES BUILDING
EMPLOYEE OF THE YEAR
CONNIE PEACHRN, Birthing Suites
10 MAY 2010
Evelyn Williamson received Employee ofthe Year for her quick action in helping a 2-year-old child who was choking on a frenchfry at Woodmont Child DevelopmentCenter. “Evelyn quickly reacted to this emergency
situation by performing the Heimlichmaneuver,” according to Elaine Hicks,Employee Performance Manager, HumanResources, Annie Penn Hospital. “The parentsof this little boy were so grateful and willforever remember what was done for theirchild. Ms. Evelyn will say she was just doingher job, but what a job she did that day forthat little fellow and his family!”
ANNIE PENN HOSPITAL
EMPLOYEE OF THE YEAR
EVELYNWILLIAMSONTeacher, Childcare Services
Nikki Attaway’s patients describe her as “apatient’s advocate, kind, dedicated and sincere.” One couple she had worked with for years
wrote to say that Attaway consistently helpsthem with referrals to other medical agenciesand answers all of their insurancereimbursement questions. “She always comesthrough quickly, efficiently and professionally,”they said. “She has never failed to call us backand let us know how the situation wasprogressing. Not only does she deserveEmployee of the Month, but also Employee ofthe Year. In our estimation, Ms. Attawaypersonifies every employer’s dream, and everypatient’s dream of what medical personnelshould be.”
LEBAUER HEALTHCARE
EMPLOYEE OF THE YEAR
NIKKI ATTAWAYFront Office Team Leader,
LeBauer HealthCare at Brassfield
Anthony Whitley provides compassionatecare for all his patients, including those whoare extremely challenging. Recently, he wentabove and beyond in the care he gave to avery high acuity patient who presented achallenge to all staff. “Anthony volunteeredto be with this patient for his entirehospitalization,” according to Whitley’s co-workers. “This patient was verbally andphysically aggressive to staff and to himself.He constantly cursed at staff and haddeliberate incontinence. Anthonyconsistently remained calm and caring in avery volatile situation. We all appreciate hiscaring, patience and willingness to offerconsistency of care.”
MOSES CONE BEHAVIORAL HEALTH CENTER
EMPLOYEE OF THE YEAR
ANTHONYWHITLEYMental Health Tech, Adult Inpatient Services
June Bullock is known for her kindness toward patients, especiallythose in difficult situations. When one chemotherapy patientexperienced incontinence during an office visit, Bullock came tothe rescue. “June had a pair of extra pants in her car and someextra Depends that belonged to one of her family members,”writes Linda Hunt, Specialty Manager, Regional Cancer Center atStoney Creek. “She gave them to the patient and helped her getcleaned up and changed. She went above and beyond what isexpected. She would give you the shirt off her back if needed.”
MOSES CONE REGIONAL CANCER CENTER
EMPLOYEE OF THE YEAR
JUNE BULLOCKAdmission Services Associate,
Regional Cancer Center at Stoney Creek
Courtney Slade didn’t let her schedule interfere with providingoutstanding care to her patient. She received Employee of the Yearfor her work at the Moses Cone Wound Care and HyperbaricCenter.“A patient in Reidsville had not changed the bandage on his
wounds in more than a week because he could not afford thedressings,” writes Tiffany Alleyne, Hyperbaric Technician, WoundCare and Hyperbaric Center. “Courtney took supplies to thepatient to help him with this. Courtney definitely displayedcompassion by going on her own time to see that this patient hadwhat he needed to care for his wound.”
HEALTH SERVICES DIVISION
EMPLOYEE OF THE YEAR
COURTNEY SLADELPN, Penn Nursing Center
MAY 2010 11
12 MAY 2010
Tangers Honored for Supportof Regional Cancer CenterExpansion PlansConstruction on the Moses Cone HospitalRegional Cancer Center expansion could beginas early as October thanks to the Making Roomfor Hope fundraising initiative and a generouschallenge gift from Stanley and Doris Tanger ofGreensboro.Making Room for Hope has raised $4.5
million, according to an announcement madeby Tim Rice, President and CEO, Moses ConeHealth System, during a March 25 celebration atthe Proximity Hotel.The Tangers pledged $1 million if the Health
System raised $2.5 million by the end of 2009.The challenge was exceeded by more than 100first-time donors who pledged their support tohelp make the expansion possible.The Health System, which has already
allocated $10 million for the project, expects toreach the entire fundraising goal of $5 millionin private gift support by the end of the year.After sharing examples of the Tangers’
generosity to the Health System since the 1990s,Rice announced that one of the Cancer Center’sprominent new features will be the Doris S.Tanger Center for Patient and Family Support.Following a standing ovation, the Tangers’ son
Steven, President and CEO of Tanger FactoryOutlet Centers Inc., shared the great lessons heand his sisters learned from their parents about
being generous to others without expectinganything in return. He noted that althoughmany are aware of the family’s generosity, muchof their support is given anonymously.
Carole Bruce, former chairman of the HealthSystem’s Board of Trustees, and Dennis Barry,President and CEO Emeritus, Moses Cone HealthSystem, serve as co-chairs of the fundraisingcommittee. Bruce thanked the audience for its
commitment and investment in the expansionproject, which will lead to significantenhancements in cancer care.
Robert Murray, MD, a radiation oncologist atthe Moses Cone Hospital Regional CancerCenter, told the audience how cancer treatmentand patient and family support would improvein the expanded facility.Betsy Oakley, a community leader and
fundraising committee member, added, “We arereally fortunate to have the quality of cancercare we have here in Greensboro. Thanks to allof you, Greensboro will have yet another assetfor which we can all be grateful.”In his closing remarks, Rice acknowledged the
generosity of Dennis and Nancy Quaintance,Mike Weaver and the Proximity Hotel staff forthe reception and dinner.
Stanley and Doris Tanger were honoredfor their generous challenge gift.
Robert Murray, MD, (top) told the crowdhow cancer treatment would improve inthe new facility. Below, donors werehonored at the March event at TheProximity Hotel.
The project to renovate andexpand Moses ConeHospital Regional CancerCenter includes:
• A new breast cancer clinicon the first floor.
• A new center for patientand family support on thesecond floor (including aresource library and spacefor pastoral care, socialwork and nutrition offices).
• A larger chemotherapyarea.
• A bigger waiting area.
• More laboratory space.
• A small auditorium andadditional classroom space.
Expansion Plans
Regional Cancer Center
MAY 2010 13
See someone in the hall who is lost? Instead of offering themdirections, try walking them to where they need to go. It doesn’ttake too long and will go far in giving the visitor a greatimpression of Moses Cone Health System.
It’s The Little Things:How All of Us Can Improve Patient Satisfaction
Moses Cone Health System Regional Cancer Centerhas been granted Three-Year Accreditation withCommendation by the Commission on Cancer(CoC) of the American College of Surgeons.“Far fewer than half of the institutions applying
for accreditation receive this level,” says JimWhiting, Vice President, Oncology, Moses ConeHealth System. “Thanks to our entire staff andphysicians, we have a program of which ourcommunity can be very proud.” The accreditation covers Moses Cone Hospital
Regional Cancer Center at Wesley Long CommunityHospital, the satellite offices at MedCenter HighPoint and Stoney Creek and the Annie Penn CancerCenter at Annie Penn Hospital in Reidsville.A physician surveyor made an on-site evaluation
of the Regional Cancer Center to see if the centermet quality of care standards for cancer programsset by the Commission. The Regional Cancer Centerwas reviewed in 36 standards, including services,research, community outreach and efforts toimprove quality.Accredited cancer programs must undergo an on-
site review every three years.
Regional Cancer CenterEarns Accreditation withCommendation
The Moses H. Cone Memorial Hospital achieved a “WouldRecommend” score of 90.79 for March, the highest score it has receivedin that category since at least 2007. The hospital also exceeded its goalin Overall Inpatient Satisfaction, with a score of 85.28.“I want to congratulate everyone for their dedication to making our
hospital a nice place for our patients and families and for working sohard to exceed their expectations,” says Tom Gettinger, President, MosesCone Hospital. “Keep up the great work.”
Terry Akin, Chief Operating Officer, also said the results areimpressive. “I really believe this is beginning to reflect strong leadership,a high level of caring and the focused, intentional efforts of all staff.”Also in March, all Health System Emergency Departments increased
their “Would Recommend” scores. This included record-breakingresults by the Annie Penn Hospital Emergency Department (with ascore of 77.40) and the Health System as a whole (with a score of78.28). “We have made some significant gains as a System this month and
have lots to be proud of,” says Joan Wessman, RN, Executive VicePresident and Chief Nursing Officer. “In order to continue to push ouryear-to-date scores above the target, we must keep the focus on patientsatisfaction so that the third and fourth quarters are even stronger thanwhere we’ve been.”
Moses Cone HospitalPosts Record-BreakingPatient Satisfaction
2010 NursingExcellence RecipientsAs part of the celebration of National Nurses Week, Moses Cone HealthSystem recognizes nurses, nursing techs and nursing secretaries forexcellence. All award recipients are nominated and chosen by their peers.
2010 Nursing Excellence RecipientsTHE MOSES H. CONE MEMORIAL HOSPITAL
Nicole Anderson, RN, PediatricsDebra Barker, RN, Palliative Care Willie “Bernita” Baker, RN, Inpatient Rehabilitation Brian Beard, RN, Endoscopy Services Lindsey Blackwell, RN, Medical/Surgical Mathew Blue, RN, Cardiac Cath Lab Amie “Beth” Bradt, RN, Intermediate Care Unit Michelle Breaud, RN, Department 2500, Cardiac RecoveryCindy Bussey, RN, Neuroscience Brandi Davis, RN, Heart Care Unit Peggy Eller, RN, Medical/Sugical Telemetry Lauren Flack, RN, Coronary Intensive Care/Step-down Laurie Freeman, RN, Congestive Heart Failure Unit Connette Gill, RN, Flexible Resources Brenda Graves-Bigelow, RN, Medical/Renal April Green, RN, Operating Room Monica Greene, RN, Moses Cone Surgery Center Dana Harris, RN, Emergency Department Janet Humphreys, RN, Cardiac Progressive Care Unit Kristi Johnson, RN, Emergency Department Amber Joiner, RN, Operating Room Philip Lopez, RN, PACU Steven Marshall, RN, Surgical Intensive Care Unit Vickie Mobley, RN, Urgent Care Center Dorothy Muhoro, RN, Department 2600, Step-down Glenda Palmer, RN, Internal Medicine Clinic Angela Payne, RN, Radiology Hugh Pruitt, RN, Coronary Intensive Care/Step-down David Rees, RN, Medical Intensive Care Unit Shalorene Smith, RN, Department 3500, The Spine Center Heather Sparks, RN, Orthopedics Phyllis “Mary” Strock, RN, Cardiac/Pulmonary Rehab John Thomasson, RN, Department 3100, Neuro ICU Janice Walker, RN, Short Stay
WESLEY LONG COMMUNITY HOSPITALTonie Bryant, RN, Pre-Surgical Testing Tammy Campbell, RN, Emergency Department Janet Chilton, RN, Short Stay Elylye Clark, RN, Bariatric/GYN/General Surgery Jacqueline Clarke, RN, Inpatient Oncology Lyndsey Currin, RN, 4 East Cheryl Denny, RN, ICU/Step-down Richard Diehl, RN, Palliative Care Stephanie Fontanella, RN, 6 East, Orthopedics/Bariatric Ellen Forward, RN, Regional Cancer Center
Misha Mathis, RN, Flexible Resources Michael Nanney, RN, PACU Diana Reardon, CRNA, Anesthesia Sara Spencer, RN, 4 West Linda Wood, RN, Operating Room
THE WOMEN’S HOSPITAL OF GREENSBOROKristen Briers, RN, Neonatal Intensive Care Stephanie Cole, RN, Antenatal Rolitta Dawson, RN, Maternity Admissions Unit Elizabeth Earle, RN, Mother Baby/Central Nursery Raney Gagnon, RN, Birthing Suites Paige Grady, RN, Adult Intensive Care Unit MaryLynn Hardesty, RN, PACU/Short Stay Katie Krist, RN, Neonatal Intensive Care Beth Marshall, CRNA, Anesthesia Anita Masterson, RN, Women’s Clinic Vicki Nichelson, RN, Perinatal Education/Lactation Wandalyn Rogers, RN, Operating Room Katri Sanders, RN, Women’s Unit
ANNIE PENN HOSPITALBetty Ashley, RN, Anesthesia Melanie Bradsher, RN, PACU Ashley McCann, RN, Department 300,Medical/Surgical/Telemetry
Tracy New, RN, Annie Penn Hospital Cancer Center Brenda Norman, RN, Emergency Department Gina Witherspoon, RN, Intensive Care Unit
BEHAVIORAL HEALTH CENTERJoAnn Glover, RN, Adult Inpatient ServicesMary Trainor, RN, Child/Adolescent Inpatient Services
LEBAUER HEALTHCAREKelly Owen, RN, Endoscopy Center
MOSES CONE MEDCENTER HIGH POINTStephen Coward, RN, Emergency Department
SYSTEMWIDETrenessa Dammann, RN, eLink Critical CareValerie Hilliard, RN, Vascular Access Team Catherine Rossi, RN, SANE Program Wesley Smith, RN, CareLink Mary Welch, RN, Nursing Education
14 MAY 2010
Nursing Secretary Excellence RecipientsEric Apple, Adult Inpatient Services, Behavioral Health CenterJackie Christian, Emergency Department, Annie Penn Hospital Khrishonda Hickman, Central Nursery, The Women’s HospitalKaren Jones, Endoscopy Hilda Lane, Inpatient Rehabilitation, Moses Cone Hospital Lynn Ola, Neuro Intensive Care Unit, Moses Cone Hospital Faye Sajfar, Emergency Department,Wesley Long Community Hospital
Bonnie Auman, Emergency Department,Wesley Long Community Hospital
Amber Chrismon, Inpatient Child/Adolescent Services,Behavioral Health Center
Brad Chrismon, Moses Cone Urgent Care CenterDebbie Gainey Lloyd, Antenatal, The Women’s Hospital Shelly Goin, Emergency Department, Annie Penn Hospital Hilda Jones, Palliative Care, Moses Cone HospitalCathy Jordan, Moses Cone Surgery CenterBrandy Satterwhite, Department 300, Annie Penn HospitalJames Shepard, EndoscopyJennifer Siddiqui, Renal/Medical, Moses Cone HospitalChanron Sok, 5 West, Wesley Long Community Hospital BJ Szychowicz, Birthing Suites, The Women’s Hospital
Systemwide Nurse Tech Excellence Recipients
This list was provided by Nursing Administration.
Nurses Week is May 6-12. Here is a listing of events:
Thursday, May 6
• Moses Cone Health System will honor NursingExcellence recipients with dinner at George K’srestaurant in Greensboro.
Monday, May 10
• The Health System will honor Nursing Secretary andNursing Technician Excellence recipients with an8:30 a.m. breakfast in Rooms 0029-0031 at MosesCone Hospital.
• The Health System will honor PaceMaker nurseswho set the pace for excellence throughpublications, presentations, awards, graduations,promotions and certifications. If you were featuredin Nursing Beat for one of these achievementsduring calendar year 2009, you have been invited toa luncheon from 11:30 a.m. to 1 p.m. in Rooms0029-0031 at Moses Cone Hospital.
• Also join your co-workers for departmentalcelebrations and Blessing of Hands ceremonies,with Pastoral Care Services, scheduled throughoutthe week.
• Support Relationship Based Care by writing a letterto a nurse, nursing secretary or nursing technicianwho has inspired you.
Wednesday, May 12
• Celebrate the grand opening of the NursingEducation Center, in the “Black Box” on NorthwoodStreet, from noon to 2 p.m. and 4 to 5:30 p.m.today. Light refreshments will be served, and tourswill be given.
Friday, May 21
• Join us for the Annual Nursing Research Day. Thetheme this year is: “Prepare for Take-Off: ReachingNew Heights in Nursing Research.” The workshop isfrom 8 a.m. to 4:30 p.m. in Classroom 1 of theWesley Long Education Center. Sign up through CBL.
Nurses Weekand Beyond
MAY 2010 15
16 MAY 2010
Moses Cone Health System has launched Condition HELP, a programdesigned to help patients and families if they are concerned about a decline ina patient’s condition.Family members can activate the Rapid Response Team if they have worked
with the patient’s current nurse and doctor and continue to:
• Think there are serious concerns or changes in the patient’s condition thatare not being addressed.
• Have serious concerns about how care is being given, managed or planned.• Have concerns about communication issues, which are not being met.The Condition Help team will come to the room, assess the situation and
work with the current healthcare team to address the patient’s or family’sconcerns. This team consists of a critical care nurse, a respiratory therapist anda nursing supervisor.
Condition HELP ProgramOffers Families Assistance
1.Call 2-4050 from any hospital telephone. Atrained operator will ask “What is yourEmergency?”
2. Ask to call a Condition HELP and state thepatient’s room number.
How Family Members CanReport a Condition HELP
Moses Cone Health System has received the Red AppleAward for encouraging its employees and visitors tomake healthier food choices.The award from North Carolina Prevention
Partners cites the Health System for its portionguidelines, healthy lifestyle education and employeeincentives.“Moses Cone Health System is pleased that all of the hospitals within our
System have met the standards to achieve the Red Apple designation,” saysJudy Schanel, Vice President/Service Line Administrator, who heads up healthyeating efforts. “Achieving the designation is not an end. Rather it is thebeginning of a journey to bring even more wellness and healthy eatingoptions to our workforce, patients and visitors.” To help employees and visitors find better food choices, the Health System
labels them with a Sodexo “Wellness & You” logo. Past promotions includedoffering employees a free “Wellness Is Now” meal or bottled water afterbuying 10. “As one of the largest employers in Greensboro, Moses Cone Health System
is setting the standard for employee wellness,” according to the award.The recognition is part of the statewide Healthy Food in Hospitals
initiative, which is funded by a grant from The Duke Endowment in apartnership with the NC Hospital Association.
Health System ReceivesRed Apple Award
Lola Amuda, RN, Assistant Director, Department3300,The Moses H. Cone Memorial HospitalSandra Boren, Program Officer, Moses Cone ~Wesley Long Community Health Foundation
David Botto, Director, Nutritional Services,Wesley Long Community Hospital
Earl Evans, Director, Nutritional ServicesBabbi Hawkins, Clinical Nutrition Manager,Nutritional Services
Becca Jones, Wellness Coordinator,Employee Health and Wellness
Dawn Martin, Internal CommunicationsSpecialist,Marketing
Jim McDonough, Director, Nutritional Services,Moses Cone Behavioral Health Center
Terri Ratliff, Director, Nutritional Services,Annie Penn Hospital
Brent Ridenour, Director, Service ResponseCenterKaren Rinehart, Infection Prevention Specialist,Infection Prevention
Susan Shumaker, President, Moses Cone ~Wesley Long Community Health Foundation
Aimee Trippel, Manager, Nutritional ServicesCheryl Wolff, Director, Nutritional Services,The Women’s Hospital of Greensboro
Committee Members (past and present)
MAY 2010 17
Several Moses Cone Health System employees joined a group of regionalhealth professionals on a mission trip to Basseterre, St. Kitts, West Indies, inFebruary. The group was lead by Global Faith Alliance’s Regional Coordinator Ray
Watlington, Resident Staff Chaplain, Pastoral Care Services, and Ron Flack,RN, Director, Department 2100. During the seven-day mission, the medical teams staffed health stations
throughout the island, providing free screenings for more than 5,000 St.Kitts residents. These screenings included height, weight, blood pressure andglucose measurements. Michelle Matthews, MD, with IN CompassHospitalists, prescribed specific medical interventions. They also worked with the staff of the local hospital to develop an
emergency response protocol. To support this, the health team taughtcourses on Advanced Cardiac Life Support and Basic Life Support to 110hospital staff members. “The team plans to return to the island of St. Kitts in 2011 to continue its
mission,” Flack says. “We are proud to represent Moses Cone Health Systeminternationally in such a Magnet way.”
Group Helps ThousandsDuring St. Kitts Mission Trip
The group included:James Artis, RN, Cardiac Cath Lab Tech, Moses Cone Hospital Cheryl Austin, RN, ICCU, Annie Penn HospitalWaqiah Ellis, RN, Staff Development Manager, Staff EducationRonald Flack, RN, Director, Department 2100Cassandra Galloway, RN, Staff Educator, Staff EducationWesley Harbison, RN, Rapid Response TeamCandace Hughes, RN, Director, Departments 5100/4500Devon Lofters, RN, Department 3100 Michelle Matthews, MD, IN Compass HealthSuronda Ricketts, RN, Neonatal ICUSondra Tilman, RN, Department 5100Ray Watlington, Resident Staff Chaplain, Pastoral Care Services
On a Mission
Ron Flack, RN, and Waqiah Ellis, RN, teach a class in Basic LifeSupport during their mission trip to St. Kitts.
eLink Critical Care Ranks Highin Quality
Moses Cone Health System and the eLinkCritical Care Department ranked No. 2 in overallprogram performance among 35 reporting eICUprograms for the fourth quarter of 2009.Philips/VISICU, the company that provides the
eICU system to 35 hospitals across the country,ranks each one on a variety of quality indicators.For the fourth quarter, October - December
2009, the Health System ranked third in providingDVT prophylaxis to patients, and second in lowincidences of lung injury for patients onventilators. The Health System also ranked wellabove average in quality indicators including:number of days patients are on ventilators, betablocker use, glycemic control and use of stressulcer prophylaxis.
Library Offers Two New EKGResources
In response for interactive EKG tutorials, theMoses Cone Health System Medical Library hasworked with Nursing to identify two onlineresources. These resources are have beenreviewed and linked to the Library homepage. The Library would like to know if these
interactive resources are useful to staff.The Library homepage is accessible from the
Health System Intranet under Departments ordirectly by http://www.gahec.org/Library.
InBrief
If you exit an elevator to allow a patient to use it, your kindness may berewarded. Radiology transporters at The Moses H. Cone Memorial Hospital are now
distributing cards for free 20-ounce fountain drinks to thank staff for puttingpatients first. The project grew out of feedback from the employee opinion survey, in
which Radiology transporters noted the delays they experienced with movingpatients because of traffic on the elevators. “The transport team truly wanted to demonstrate a patient-first approach
in their work,” says Steve Shanaberger, Director, Radiology Services. It was disappointing to hear about their daily struggles, adds Sonja Boles,
Imaging Manager, Radiology. “So helping the team to address their needs, whileperhaps also improving the hospital culture, has become my mission as well,”she says. Boles teamed with Earl Evans, Director, Nutritional Services, Moses Cone
Hospital, and Aimee Trippel, Manager, Nutritional Services, to create the freedrink program.“This card makes it easier for us to approach our co-workers,” says Gracie
Rowell, Radiology Transporter. “We simply want everyone to remember thatwithout our patients, we have no reason to be here. Patients have to come first.”
Radiology TransportersReward Elevator Etiquette
Gracie Rowell hands a free-drink card to Steve McGehee, Electrician,Facilities, to thank him for putting patients first. When McGehee recently sawa patient in a wheelchair waiting for an elevator, he stepped aside, rolled histool cart off the elevator, held the door open and even pushed the elevatorbutton for the patient. In return, he was surprised to receive the first freedrink card in this new program.
18 MAY 2010
After coming in and out of The Women’s Hospital ofGreensboro for the past one and a half months, I havecome to know and observe the staff here in NutritionalServices. I can honestly say that all the staff membersmade an effort to be accountable, pleasant and, mostimportantly, professional. Traveling all over the worldand being in multiple medical and dining facilities, Irarely see the balance of all these traits. Thank you formaking our stay as pleasurable as possible.
— Angel Luis Santos
Thank You NotesPeriodically, Code U will publish letters of thanks frompatients, visitors, employees or others. Many of theseletters exemplify employees living our mission: “We serveour communities by preventing illness, restoring health andproviding comfort, through exceptional people deliveringexceptional care.”
Have you received an impressive thank-you letter?Please drop a copy in interoffice mail to ,
Marketing, Administrative Services Building or email itto [email protected].
Gail Proctor, RN, (center) isshown with two of hermany co-workers whohelped her during herextended illness. With herare Angela Siler-Moore,RN, (left) and Tara Dark, RN.
Exceptional Team Provides Exceptional CareDuring Employee’s Lengthy Illness
Gail Proctor, RN, is a caregiver whoworks in Telemetry at Wesley LongCommunity Hospital. But when shedeveloped bilateral pneumonia, thetables turned. The caregiver became a
patient, spending eight days at Annie Penn Hospital and four weekson leave while she recovered.Financial worries brought additional stress to Proctor’s recovery. She
had used all her paid leave during an earlier illness, and there would bea 15-day wait period before short-term disability benefits started.“I was very ill and, at the same time, very concerned,” she said.
“Like many, my family and I live from paycheck to paycheck. I knewwe would be in serious financial trouble.” Co-workers sprang into action. They donated 66 hours of paid
leave so Proctor could collect a full paycheck until her disabilitybenefits began. They also provided emotional support – calling herdaily and bringing meals to her home in Eden. Now fully recovered and back on the job, Proctor remains deeply
touched and grateful.“My co-workers saw a need, went to work, and went way above
and beyond to help,” she says. “Moses Cone Health System is filledwith some of the most caring people I have ever met. I’m trulyblessed to work here.”
Marjorie Jenkins, RN, Nursing and Magnet Program Director, saysProctor’s story highlights the principles embodied by a Magnethealth system.“It’s also a great example of the Relationship Based Care we deliver
to both our patients and co-workers,” she says.
MAY 2010 19
The Women’s Hospital of Greensboro invites staff and visitors to bring anunwrapped gift to a baby shower for the local chapter of Newborns in Need. Refreshments will be offered at the event from 7 a.m. to 4 p.m. on Thursday,
May 13, outside of the cafeteria.Newborns in Need is a national non-profit, volunteer organization that
provides free baby care items to sick and needy newborns. Items received willbenefit babies born at The Women’s Hospital, through the Auxiliary andVolunteers’ Baby Bundles Project and the Family Support Network’s Elizabeth’sCloset Program for NICU families.If you are unable to attend the shower, you may drop off your gift at the Family
Support Network Office on the second floor across from the NICU.For more information, contact Pat White, President of the NC Piedmont Triad
Chapter of Newborns in Need, at 788-0303 or [email protected].
Baby Shower Plannedfor Newborns in Need
In most cases, new gifts are preferred; however,gently used clothing up to size 3T is accepted.• Socks: preemie, newborn, 3-6 months.• Clothes: gowns/sleepers for preemie,newborn, 3 to 6 months.• Onesies: preemie, newborn, 3 to 6 months.• Cotton hats: preemie or newborn.• Receiving blankets.• Baby bottles (BPA-free).• Boppy nursing pillow.• Boppy covers.• Diapers: preemie and newborn sizes.• Baby hygiene products: baby wash, babywipes, diaper rash ointment.• New swings.• New car seats: newborn and infant type.• New car beds: for babies under or over 5pounds.• Gift cards: Babies R Us, Target or Wal-Mart.
Wish List
20 MAY 2010
May 6 Behavioral Health Center Medical Conference Room
July 13 Annie Penn Hospital WomanKind Center
Sept. 9 Wesley Long Community Hospital Classroom 1
Nov. 8 The Moses H. Cone Memorial Hospital Room 1040
Next Brown Bag Lunchwith Terry Akin Is May 6
The sessions are all from noon to 1:30 p.m.
Mark your calendars for one of these brown bag lunches with Terry Akin,Chief Operating Officer. Bring your lunch; he’ll provide the drinks.
Terry Akin, Chief Operating Officer, (at left) recentlyspent part of a day cleaning ventilation systems anddoing other Facilities work with David McMillian,Mechanic, Facilities, The Women’s Hospital. Akin said helearned how fast and efficient the team works, jokingthat it probably would have taken him three times aslong to complete the work if he’d been left alone.“David told me he was proud of me for how thorough Iwas in cleaning the filter compartments and said that hewouldn’t fire me - yet!” Akin said. The effort was part ofthe Chief Operating Officer’s regular job-shadowingprogram, in which he works with front-line staff to getto know employees better and to broaden his knowledgeof all areas of hospital operations.
UndercoverBoss
MAY 2010 21
Results for Oct. 1, 2009 - March 31, 2010MOSES CONE HEALTH SYSTEM 2010 GOALS
Community Health
Mortality Rate
Turnover Turnover %
Overall Job Satisfaction
Physician Satisfaction
Employee Satisfaction
Margin (%)
PhysicianRelationships
Internal Succession
Patients Who WouldRecommend Us
For Care
TBD - To be determined in the Fourth QuarterThe threshold is the lowest acceptable value before the measure fails.
1 The metric is a 15 percent reduction of harm-related events as compared to FY 2009.
2 Data is a 12-month rolling average through September 2009.
3 Data is a 12-month rolling average.
4 Margin target will change monthly, as documented in the budget. FY 2010 goal is 5.0 percent.
5 Length-of-stay target will change monthly, as documented in the budget. FY 2010 goal is 5.07.
QUALITY
SYSTEM INDICATOR MEASURE
PATIENTSATISFACTION
EMPLOYEE &PHYSICIAN
ENGAGEMENT
TBD 4.0
60%
78.70TBD TBD
TBD
15.0%
72.77
89.46
0.900.95
AT OR ABOVE TARGET BELOW THRESHOLD BETWEEN THRESHOLDAND TARGET
FINANCE
GOALACTUAL
Would Recommend -Inpatient
Would Recommend - ED
85.82Overall Satisfaction - Inpatient
166
72.3%
11.4%
Length of Stay5
Margin (%)4
Internal Succession %3
Risk-AdjustedMortality Rate2
Eliminating Patient Harm1
83.53
4.86 5.17
6.93%6.47%
163
88.24
75.12
Beginning June 1, a new and improved Policy and Procedure sitewill be available for use by all Moses Cone Health Systememployees. During the past eight months, teams of employees from
throughout the System have formatted, designed and tested anew user-friendly system that allows employees to find policiesand procedures quicker and easier. This site is a “WIKI”-based system, which many employees
may recognize. It uses a basic template to condense, streamlineand categorize policies into a user-friendly style. To access the new site after June 1, go to the Intranet
homepage, select Resources and then Policies and Procedures.
The new site contains many easy-to-use links. You can locate apolicy by using a quick reference choice: Employee-Related,Operations-Related or Patient-Related. You also can search forspecific policies or view the history of a policy and what changeshave been made.A list on the right side of the site shows the most recently
updated policies. Easily accessible tutorials about how to use thenew site are also provided.“This is a very exciting improvement to the Policy and
Procedure System, and we hope you will find it easy and veryuser-friendly,” says Jill Smith, Quality Facilitator. If you havequestions, e-mail them to: p&[email protected].
New, User-Friendly Policy andProcedure Site in the Works
Policies
If you’re working on drafting a new policy or procedure, you might wonder aboutthe difference between them.The following information should be used when considering the development
of a new policy, procedure or guideline and also when revising any present ones:
Policy, Procedure or Guideline?How to Tell the Difference
• Provide the operational framework for howinstitutions function.
• Usually have widespread application and changeless frequently.
• Establish direction and management support.• State goals and objectives.• Outline beliefs and ethics.• Identify management responsibilities and controlrequirements (safeguards).
• Are intended to last for many years.• Are supported by and implemented throughstandards, guidelines and procedures.
• Address what is the rule rather than how toimplement the rule.
• Should be written in clear, concise, simple language.• Should offer designated “policy experts” in theheader of the policy.
Procedures• Are specific steps taken to implement a policy or standard.• Are often tied to policies and describe process.• Usually have a narrow application and are prone to change.• Address how they help the System achieve its goals or strategic plan.• Are developed with the customer/user in mind.• Are understandable so that users can easily follow what needs to be done.• Offer options when possible. Procedures that are too restrictive may notbe as useful.
Guidelines• Are “rules” or “expectations” that are directed at a smaller group.• May vary from department to department. (For example, staffingfluctuations, how-to’s, telephone etiquette, etc.)
• Cover questions that need more explanation but do not meet the criteriaof a policy or procedure.
• Are not included in the Policy and Procedure manual but kept in aseparate location – either in a folder online or in a log book where staffcan access this information.
22 MAY 2010
At 81, Ann Foster is a force of nature. Each weekday she walks threemiles roundtrip from her home to Annie Penn Hospital, where shevolunteers in the Surgical Services Department. To date she hascontributed more than 20,500 hours of her time.“I try to talk to all the patients before they go into surgery in order
to help them relax,” she says. “I’ll hold a nervous hand or say a prayerif they ask. Nothing is more rewarding.”Foster is one of many Health System volunteers honored last
month during National Healthcare Volunteer Week. And like manyof them, she has made helping a way of life.During her lengthy career as a senior vice president and bank
manager for Mutual Savings Bank, she built a reputation for a kindheart. “Many people remember her helping their parents balancetheir checkbooks,” says Sharon Troxler, Director, Marketing andVolunteer Services, Annie Penn Hospital.Foster began volunteering at the hospital in 1994, after her
retirement and her husband’s death from a lengthy illness. Since
then, she has worked six or more hours each weekday, 52 weeks ayear. She also serves on the Moses Cone Health System InstitutionalReview Board, reviewing about five proposed clinical trials eachmonth and participating in committee meetings.In 2004, colleagues at Annie Penn Hospital nominated Foster for
WFMY-TV’s “2 Those Who Care Service to the Piedmont Award.” Itis one of the many accolades she has received through the years.“Words cannot express the amount of caring and compassion she
brings to our department,” wrote Debbie Woodring, RN, then DaySurgery Charge Nurse, Annie Penn Hospital. “Apprehensive patientsrelax with her tender touch … stressed surgeons look for her hugs… distressed families find reassurance with the touch of her handand kind words … staff members find their courage in her words ofenthusiasm and support.”Foster says she has loved every minute of it. “I think helping
someone else for the spiritual value involved is the greatest pleasureyou’ll ever have,” she said.
Volunteer Logs 20,500 Hoursat Annie Penn Hospital Ann Foster volunteers daily in Surgical Services.
A group of employees have passed the Moses Cone Health SystemBlack Belt exam. They are: Julie Barker, Quality ImprovementFacilitator, Quality; Thresa Brown, RN, Clinical Nurse Specialist,Annie Penn Hospital; Scott Jobe, Director, Physicians Network;Marion Martin, RN, Executive Director, Quality and Patient Safety;Karen Moorefield, Program Specialist, Human Resources, AnniePenn Hospital; Robert Stewart, Site Manager, Reidsville MedicalAssociates; and Joanie Thomasson-Waters, RN, Assistant Director,Department 4500, Palliative Care, Moses Cone Hospital.
Michael Heil, Systems Manager, Management Systems, recentlyparticipated in a Cisco Systems Web conference featuring acustomer case study focusing on the Health System’s use of Ciscoequipment. The video can be viewed at http://tinyurl.com/cc6452.(Wait for the videos to scroll through until you see the MosesCone Health System video promoted).
In addition to recognizing its volunteers with service awards, TheWomen’s Hospital of Greensboro recently recognized its AuxiliaryBoard officers for 2009-2011. They include Pam French, Presidentand Historian; Carolyn Campbell, President-Elect and Secretary;and Sarah Wilkinson and Susan Cochran, Treasurers.
It’s All About
MAY 2010 23
APRIL
24 MAY 2010
Award WinnersEmployee
RecognizedEmployee of the Month, Exceptional People and Annie’s Spirit awards recognize employees who go above andbeyond their normal job requirements and represent the values adopted by Moses Cone Health System.
The Moses H. Cone Memorial Hospital Employee of the Month
Debbie StoweRN, Department 3100, Neuro ICUNominated by: Rita Mintmier, RN,
Stroke Team Coordinator, The Stroke Center
Debbie Stowe received Employee of theMonth for her willingness to step in and helpat the last minute. “The Health Systemrecently co-sponsored a review course toprepare nurses for the Certified NeuroscienceRegistered Nurse (CNRN) exam,” Mintmierwrites. “The speaker who was scheduled topresent a lecture about brain tumors had tocancel at the last minute due to a familytragedy. With only hours notice, Debbie
agreed to do the presentation. (Most speakers prepare for weeks).There were nurses from California, Minnesota and across NorthCarolina – and all gave Debbie great reviews. The Health Systemis fortunate to have such an expert nurse who is willing to sharethat expertise, even on short notice. She made us proud.”
EXCEPTIONAL PEOPLEAthenette Lindsay, Environmental Services Tech,Environmental Services
Michael Mullins, MRI Tech, RadiologySarah Swanson, Nurse Tech, Short Stay CenterDelia Turner, RN, Department 2900
Wesley Long Community Hospital Employee of the Month
Nancy HeinrichRN, PACU
Nominated by: Rebecca K. Davis, RN, ICU Step-down
Nancy Heinrich received Employee of the Month for her kindnesstoward a patient’s grieving family. “Nancy went to help in ICUwithout being asked after a 39-year-old woman coded and diedunexpectedly,” Davis writes. “Nancy came to our unit and took thepatient’s husband under her wing, consoling and helping himthrough this difficult time. She walked and talked with him in aneffort to clear his head. She then stayed with the husband until thepatient’s mother and father arrived from Ohio! Nancy helped thebedside nurse prepare the patient so her family could tell hergoodbye. Nancy showed much compassion toward the familymembers in their time of need. This is another example ofexceptional people delivering exceptional care.”
EXCEPTIONAL PEOPLEProspera Adelaid, RN, Medical UnitKendall Collins, Radiology Student Assistant, RadiologyRichard Diehl, RN, Palliative CareKimberley Gigliotti, RN, PACUKim Hodgin, RN, Nursing AdministrationChristina Mackey, Nursing Secretary/Monitor Tech,Telemetry
Phenonda McDowell, Nutritional Services Ambassador,Nutritional Services
Loretta Nawrocki, Nursing Secretary/Monitor Tech,Telemetry
Jimmy Seymore, Security Officer, SecurityAntonio Toledo, Nursing Tech/Nursing Secretary,General Surgery
Debbie Stowe
MAY 2010 25
The Women’s Hospital of Greensboro/Administrative Services Building
Employee of the Month
Jimmy MerrittClinical Pharmacist, The Women’s Hospital
Nominated by: Jennifer Mendenhall, Clinical Pharmacist,The Women’s Hospital
Jimmy Merritt received Employee of the Month for hiswillingness to help a colleague who was on a mission trip toHaiti. “Jimmy received a call from John Wimmer, MD, one ofour neonatologists who was treating earthquake victims inHaiti,” Mendenhall writes. “Dr. Wimmer was the onlypediatrician in the area and had long lines waiting to see him.He needed some drug information on several medications thatwe do not routinely use in the neonatal population. Jimmyspent more than two hours writing Dr. Wimmer a detailed e-mail with all the information he had requested. Jimmy alwaysgoes above and beyond. He is a very thorough, knowledgeablepharmacist, and we are lucky to have him at The Women’sHospital. Dr. Wimmer was extremely grateful, and it iswonderful for us to provide service for one of our employeesserving those in need.”
EXCEPTIONAL PEOPLESean Boisvert, Security Officer, Security ServicesRon Cassidy, Environmental Services Tech,Environmental Services
Nowal Eldarouti, Nursing Tech, Neonatal ICU
Behavioral Health Center Employee of the Month
Tanicia BarnesSecretary, Adult Case Management
Nominated by: Dawn Placke, RN, Inpatient Adult Services
Tanicia Barnes received Employee of theMonth for her willingness to help herdepartment through a transition. “Tanicia istruly a GEM in our department,” Plackewrites. “As our case managementdepartment transitions from three to fourcase managers, Tanicia has taken ownershipof organizational challenges to helpfacilitate a smooth delivery of services forour patients. She has gone above and
beyond to help our department find ways to organize our flowof information within the office, so that we can most effectivelymeet the challenging needs of our patients. She truly is a shiningexample of the core values of Moses Cone Health System.”
EXCEPTIONAL PEOPLELuAnn Crissman, RN, Adult Inpatient ServicesJames Hiatt, RN, Child and Adolescent Inpatient ServicesBruce Knight, Security Officer, Security
LeBauer HealthCareEmployee of the Month
Jessica JonesClinical Office Assistant, LeBauer HealthCare – Pulmonary
Nominated by: Angela Coberly, Registrar;Margaret Warren, Scheduler; Kathleen Perdue, Scheduler
Jessica Jones received Employee of the Month for going above andbeyond her job duties to pitch in where she was needed. “We had apatient come in sick,” the group writes. “He used the restroom andleft a really big mess. Jessica took it upon herself to put on gloves andtackle the restroom, instead of waiting for facility staff to come andclean up. She sanitized the whole restroom and doorknobs. She didthis without an attitude and of her own accord.”
Health ServicesEmployee of the Month
Monica GreeneRN, Moses Cone Surgery Center
Nominated by: Sandra Caudle, RN,Assistant Director, Moses Cone Surgery Center
Monica Greene received Employee of the Monthfor her quick actions that may have saved a life.“During a luncheon to honor Dr. Patrick Ballen’sretirement, Monica noticed a co-worker stand upand reach for her throat,” Caudle writes. “Monicaasked if the woman was choking. When her co-worker nodded yes, Monica promptlyadministered the Heimlich maneuver. Ithappened so quickly and smoothly that thepeople at the other tables and Dr. Ballen didn’t
even realize that there was a potentially deadly problem.”
“I enjoy working for Moses Cone Health System because there areopportunities and possibilities for everyone: staff and patients. Staff memberscan enjoy the area they work in or seek further responsibilities and educationthrough the Health System. Patients can seek some of the best treatmentavailable. A win-win.”
– Tanicia Barnes
“I never expected to be recognized in this way. I did what was necessary at thetime for my co-worker … I work with a very special group of experiencedand dedicated people. We are advocates for our patients, and we strive to doour best.” – Monica Greene
“I’m surrounded by a great group of people working for a common cause –and always with a smile.” – Jessica Jones
“I am excited and humbled to be recognized with this award, knowing that myco-workers provide equally outstanding care every day. I love being a part of aHealth System with so many exceptional people who maintain the focus onpatient-centered care.” – Jimmy Merritt
“I was glad I could help out. Rita would have done the same thing had shebeen in this position. I consider Rita a friend and valued mentor. To behonored by her is a big deal.” – Debbie Stowe
What Winners Say
Tanicia Barnes
Monica Greene
26 MAY 2010
Mark Your CalendarsSkin Cancer ScreeningA free skin cancer screening is available to anyone – man, woman orchild - who has not seen a dermatologist within the last year, has noinsurance or is unable to afford to see his or her regular physician.
• Monday, May 10, 5:30-7:30 p.m., Annie Penn Hospital• Thursday, May 13, 5:30-7:30 p.m., Annie Penn Hospital
Registration is required. Call 832-8000.
Lunch and Learn: Dealing with Difficult PeopleBring your lunch and hear from Frank Horton and Associates atthis session on Dealing with Difficult People. Session is foremployees and managers at Moses Cone Health System. Tuesday, May 11, NoonThe Moses H. Cone Memorial Hospital, Room 0043
Strokes: How to Prevent and Recognize ThemPramod Sethi, MD, Medical Director, Moses Cone Health SystemStroke Center, discusses risk factors, prevention tips and signsof stroke.Thursday, May 13, 6-7:30 p.m.Moses Cone Hospital, AHEC Rooms 0029-0031Registration is required. Call 832-8000 or visitwww.mosescone.com.
Prostate Cancer ScreeningFree prostate cancer screenings are available to men who have nothad a prostate exam in the last 12 months and who are age 50 orolder; who are African-American and age 40 or older; or whohave a previous family history of the disease. The screenings areopen only to men who have no insurance, have Medicaid and/orMedicare or who cannot afford to visit their regular physicians. Monday, May 17, 5:30-7 p.m.Moses Cone MedCenter Kernersville, LeBauer Family Medicine,Suite 210Registration is required. Call 832-8000.
Red Hot Mamas:What Makes You Think I’m in a Bad Mood?Mood and Emotions at MenopauseJoanie Tomar, Counselor, Moses Cone Health SystemBehavioral Health Center, discusses how midlife changescan affect your attitude.Tuesday, May 18, 6:30-8 p.m.The Women’s Hospital of Greensboro, Classrooms 5 and 6Registration is required. Call 832-8000 or visitwww.mosescone.com.
Keep Your Feet HealthyRobert E. Sevier, MD, Moses Cone Health System Wound Careand Hyperbaric Center, discusses the ABCs of good foot healthfor diabetics. Thursday, June 3, 6:30-8 p.m.Wesley Long Community Hospital Education Center, Classroom 1Registration is required. Call 832-8000 or visitwww.mosescone.com.
Cancer Prevention and Treatment Series:Multiple MyelomaJames Granfortuna, MD, Medical Oncologist, Moses Cone RegionalCancer Center, reviews signs, symptoms and treatment options formultiple myeloma, a cancer of the plasma cells. Thursday, June 3, 6-7 p.m.Moses Cone Regional Cancer Center,Second-floor conference roomRegistration is required. Call 832-8000 or visitwww.mosescone.com.
Julie Barker is a new Quality Facilitator/Black Belt, Quality.Previously, she was a systems analyst in Finance.
BJ Miller is the new Director, Governmental Affairs. Previously, he wasa director at the Moses Cone Regional Cancer Center and anadministrative fellow for the Health System.
Sally Hammond is the new Director, Physician Network. Previously,she was the treasurer in Financial Services.
Robert Hickling is the new Administrative Director, Triad Hospitalists.Previously, he was an administrative fellow for the Health System.
Smita Glosson, RN, is the new Assistant Director, Department 3300,The Moses H. Cone Memorial Hospital. Previously, she was a staffnurse in this department.
Management News
MAY 2010 27
Moses Cone Hospital
70
72
74
76
78
80
82
84
86
88
90
92
94
96
98
100
Wesley LongCommunity Hospital
70
72
74
76
78
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82
84
86
88
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100
The Women’s Hospitalof Greensboro
70
72
74
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82
84
86
88
90
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98
100
Annie Penn Hospital
70
72
74
76
78
80
82
84
86
88
90
92
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100
Behavioral HealthCenter
70
72
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82
84
86
88
90
92
94
96
98
100
EMERGENCY DEPARTMENT SCORES
90.79MARCH
GOAL87.90
85.28MARCH
GOAL84.12
87.65MARCH
GOAL91.59
82.17MARCH
GOAL87.22
86.27MARCH
GOAL93.06
89.46MARCH
GOAL89.96
85.42MARCH
GOAL86.87
81.40MARCH
91.00MARCH
GOAL91.85
88.58MARCH
GOAL90.33
GOAL85.57
Patient Satisfaction Scores100% Possible
INPATIENT SCORES
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708090
1003 MONTH TREND
WOULDRECOMMEND
OVERALLSATISFACTION
Wesley LongCommunity Hospital
55
60
65
70
75
80
85
90
77.90JAN
72.58FEB
81.34MAR
95
GOAL72.98
95
MedCenter High Point
55
60
65
70
75
80
85
90
84.26FEB
84.82JAN
87.50MAR
GOAL88
95
Annie Penn Hospital
55
60
65
70
75
80
85
90
74.40JAN
74.39FEB
77.40MAR
GOAL74.12
Moses Cone Hospital
55
60
65
70
75
80
85
90
70.73JAN
67.81FEB
68.48MAR
95
GOAL71
708090
1003 MONTH TREND
WOULDRECOMMEND
OVERALLSATISFACTION
708090
1003 MONTH TREND
WOULDRECOMMEND
OVERALLSATISFACTION
708090
1003 MONTH TREND
WOULDRECOMMEND
OVERALLSATISFACTION
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1003 MONTH TREND
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OVERALLSATISFACTION
FEBJAN MAR FEBJAN MAR FEBJAN MAR FEBJAN MAR FEBJAN MAR
We serve our communities by preventing illness, restoring health andproviding comfort, through exceptional people delivering exceptional care.
Moses Cone Health System1200 North Elm StreetGreensboro, NC 27401-1020(336) 832-8131
www.mosescone.com
More than 7,500 people make up Moses Cone Health System, and thesuccess of the System depends upon the strength of these individuals. A“code” is made up of symbols representing a special meaning. Code Uwas developed to symbolize the publication’s “It’s All About You!”philosophy.Code U provides up-to-date news each month for employees and
friends of Moses Cone Health System. Comments, story suggestions,photos and signed letters to the editor are welcome.
CONTACTNewsletter Editor
Marketing DepartmentMoses Cone Health System1200 North Elm Street
Greensboro, NC 27401-1020Phone: (336) 832-6516Fax: (336) 832-7979
E-mail: [email protected]
TIM RICE President and Chief Executive OfficerTERRY AKIN Chief Operating OfficerDAWN MARTIN Editor,
CONTRIBUTING WRITERSDoug Allred, Sonja Boles, Linda Edgerton, Ron Flack, Phyllis Griffin, Robert Hickling,
Leslie Mackler, Tommye Morrison, Jill Smith, Sheryl Thornton, Pat White
PHOTOGRAPHYDoug Allred, Mike Coughlin, Kevin Lee, Michael Lewis, Tim Talley, Sharon Troxler
Nonprofit Org.U.S. Postage
PAIDPermit No. 195Greensboro, NC
Each month, Marketing will draw five entries from the correct responses andaward five free $6 meal tickets, valid at any Moses Cone Health System cafeteria.The following employees won the contest in March:Kimberly Brown, Assistant Teacher, Children’s Corner, The Moses H. ConeMemorial Hospital; Virginia Howerton, Systems Analyst, ManagementSystems; Shelia Levette, Clinical Assistant, Hemodialysis, Moses ConeHospital; Cheryl Lindley, RN, Department 5100, Surgical, Moses ConeHospital; Bob Russell, Mail Clerk, Moses Cone Hospital.
This month’s quiz:1. To what did the Health System contribute $25 million in 2009?
2. What is Cone Share?
3. Name one Red Rule.
4. What will employ 38 full-time physicians?
5. Name one award winner featured in this issue.
Send your entries via interoffice mail to Marketing, AdministrativeServices Building, by May 14. All correct entries will be placed into arandom drawing, and five meal-ticket winners will be announced in theJune newsletter. The contest is open to all employees and volunteers ofMoses Cone Health System. Marketing staff is not eligible. Previouswinners are not eligible in the calendar year that they won.
Name
Department, Campus
Phone
1.
2.
3.
4.
5.
ENTRY FORM
ANSWERS
WinaPrize!
OurMission
Read