Enterprise Resource Planning (ERP) systems are the backbone of corporate IT infrastructure. The next generation SAP solutions provide flexibility and ease of use to business users. However, significant amount of resources are devoted to

maintenance and support of core and next generation solutions.

Enabling Enterprises to Maximize Returns from SAP Investments

CIOs need to add value to their existing ERP by adding incremental functionality. Hybrid portfolios hosted on cloud and on premise create a need for innovative support solutions from vendors and partners. The challenge is to continuously manage mission-critical systems, maintain quality and lower perpetual support costs.

Syntel’s Application Management Services for SAP

Syntel’s AMO Services provide robust, sustainable and scalable solutions for application support, and enable you to achieve maximum ROI from your SAP investments. Syntel is a SAP Partner and has over a decade of experience providing support services for SAP.

SAP AMO Value Proposition• Stabilize and optimize system landscape and improve business processes• AMO methodologies are adapted to support next generation solutions on cloud/on demand• Built-in productivity framework reduces cost of ownership• IP-based differentiated engagement model• Innovative pricing models customized to meet your needs• Syntel’s SAP services are delivered through a variety of flexible support models

SYNTEL’S SAP SUPPORT SERVICE LEVELS

Level 1

• SAP software maintenance support to correct system errors

• Internal SAP tools to resolve problems

• Log, track, resolve and close service requests to client’s satisfaction

Level 2

• Additional support to troubleshoot issues, handle user inquiries, system monitoring and answer “how-to” questions

Level 3

• Remote consulting and SAP customization services

• Direct access to SAP development experts

• Project and design advice, application configuration, ABAP programming and web services

• Enhance existing application modules, develop forms and layout sets, write reports, convert data, system administration and performance analysis

• Focused service delivery

For more information, visit Syntel online at www.syntelinc.comor call us at US/+1 (248) 619-3503, UK/+44 (0) 207-636-3587

© 2014, SYNTEL INC. 052014

Strategy/Planning

BusinessProcess Operations

Technical Operations

• Application Assessment

• Outsourcing Readiness

• Critical Process Handling Without

Disruptions

• Corrective and Preventive

Maintenance

• Job Scheduling Management

• Interface Management

• Data Volume

• SAP Availability

• Day-to-day to System Activities

• System Administration

• System Monitoring