amo 2010 urban symposium
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Omar's presentation at the AMO Urban SymposiumTRANSCRIPT
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Omar Rashid
Canadian Public Sector,
Director, Local & Regional Government
http://www.twitter.com/omar_rashid
Born in downtown Toronto (Ward 14), raised in Scarborough-Agincourt (Ward 39)
Resided for 5 years in Waterloo (Ward 6) Working for 14 years in Mississauga (Ward
11) Resident of Vaughan (Ward 4) for 19 years Vote in every election I have the best job at Microsoft
A Little About Me
A Little About You
Other than my family, YOU have had the most direct impact on my life
Citizens expect YOU to deliver, yet we understand the least about municipal government
Government is NOT easy Toronto City Councillor for York Centre, Maria
Augimeri dealing with Sunrise Propane explosion Publishing expense reports and salaries Job evaluation every 4 years
Balloon Boy Hoax & Public Service
WHAT DRIVES GOVERNMENT?
In CanadaSeniors comprised 13% of the population in 2004, but are expected to hit 24.5% by 2036At the Federal level, 1 in 3 employees is over the age of 50 and approximately 33% of them are eligible to retire by 2015In British Columbia, 45% of managers and 35% of bargaining unit employees are eligible to retire by 2015 – same pattern holds true for all levels of governmentIncreased urbanization with more than eighty percent (80%) of Canada’s population residing in urban areas
Citizens may not (at times) be impressed with government... but
Citizens rely on their government, especially in the time of crisis
Sunrise Propane Explosion
Citizen Expectation for Information
Observation: It took 6 hours for information to come through the media while videos of the explosions were posted to YouTube within minutes of the blast.
Investigation on-going, 2 fatalities
Photo Credit: Toronto Star
Reality
Governments need to do more with less Citizens have expectations of
increased/better service and greater involvement
The Web has changed everything Governments are seeking the input of their
citizens Opportunity to act – before citizens become
completely disillusioned FixMyStreet.com
Keep Tabs on your MP
Risk
… candidates had been warned something like this could happen, saying even though the pictures were posted on a private page, "once you become a public figure, everything is public.“
B.C. NDP Leader Carole James in reference to a candidate resignation after photos on his private Facebook page became public.
City of Winnipeg highlights criminal activity on Craigslist
Time Waster?
Surprise! A full 40.5 percent of posts on Twitter--or tweets, as they're called--can be classified as "pointless babble," according to a new study from Pear Analytics. Coming in second was "conversational," which the company says makes up 37.55 of all tweets.
Source: http://msn-cnet.com.com/8301-13577_3-10310191-36.html?part=msn-cnet&subj=ns&tag=feed
Expectations
Constituents are in Control
Strong desire for greater empowerment
Using the Web more than ever for research
Expect rich Internet experiences
Increasing diversity of access, anywhere, anytime
Privacy, Security, Reliability, Availability, Interoperability
Social tools provide a deeper connection with constituents
Provide vehicles for citizen engagement and consultation
Augments more formal delivery channels
Appreciate the service delivery impact of these services
Looking to revitalize democracy
Elected officials enjoy the connection to their constituents
Constituent Government
Myth 1: Governments don’t want to engage citizens
Myth 2: Young people don’t want to be engaged
The sentiment behind Web/Gov 2.0: I need to be engaged faster and this is where I am
Web 2.0 is not about you being out of touch and someone else being hip. Social is about reaching out, collaboration and connecting those who want to know with those who do know Some governments have adopted proactive
mentoring Canadians rank #1 worldwide for social
network use; Internet is the 3rd most used medium; >75% connected
A Common Ground
CANADA AS SUCCESSFUL MODEL
External View
Canada’s External Analytical View
The Analytical Neutral View
3
The Global Competitive Report 2009-2010from the World Economic Forum
Efficient Processes
Engage Citizens
Invest in Infrastructure
Canada’sExternal Analytical
View
The Analytical Neutral View
4
Efficient Processes
Engage Citizens
Invest in Infrastructure
The Global Information Technology Report 2010from the World Economic Forum & INSEAD
OBSERVATIONS
Canada Egovernment Readiness index (Government Readiness Rank 7)
Canada ICT Use and Government Efficiency (Government Usage Rank 22)
Importance of ICT in Future Vision of Gov (Government Readiness Rank 35)
Accelerate Cloud Focus
Connect Online Services to promote Government Efficiency
Best Practices Public Sector
Best Practices in Public Sector (Consulting View)
5
Take a Citizen-Centric Approach
Two-Way Communication
More than a Service.. An Experience
Citizen Knowledge
Be Transparent, Be Accountable
Creating Shared Responsibility for Better OutcomesHow to excel servicing citizens and customersfrom Accenture, 2009
Copyright © 2009 Accenture
ELEMENTS OF SUCCESS
Citizen-CentricOrganize services and information around them
Multi-Channel DeliverySeamless and Pleasant Experience all across
Work at Local, Regional and National LevelIntegrated Services
Reach Citizens & CustomersEnsuring they are well informed and serviced
KEY ENABLING PRACTICES
Better Service starts with Better Understanding
Engage, Listen and Respond
Harness All Available Resources
Be Transparent. Be Accountable. Ask for and Act on Feedback
Next Generation in Government
Next Generation in Government (Technology View)
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Gov 2.0 for the Net Generation
Participation thru Technology
Enterprise IT Strategy Approach
Progressive Integration
Productivity thru Workflow Collab
The Way to Gov 2.0An Enterprise Approach to Web 2.0 in Government from Microsoft, 2009
Real-Time Communication and Connection (Wikis, Blogs, Tweets)
Web 2.0 A New Level of Democracy
Gov 2.0 Web 2.0 + Enterprise IT Strategic Approach
Delivering Better Citizen Services Promoting Public Participation
A NEW GOVERNMENT FOR THE PEOPLE
By Giving Power to the People thru Information-Sharing that is Crucial for Openness and Transparency
By Delivering Better Citizen Services thru Effective Response Times and Information Access from the Government
By Providing Government Employees with Better Productivity Tools so they can deepen their focus on delivering optimal service
KEY ELEMENTS IN AN EFFECTIVE IT
Interoperability
Trustworthy Computing
Standardization
Effective Workflows
Progressive Integration
Enterprise Infrastructure
Trustworthy Computing
eScribe for Government
Online Agenda & Meeting Management Solution for Microsoft SharePoint & the Citizen Service Platform
eScribe User RolesAgenda Proposers View• Initiate Agenda Items• Upload and Share Files with Co-Workers• Receive Workflow Task Notifications from Meeting
Clerk / Council Administrators View•Manage Meeting Schedules and Logistics•Manage Agenda Creation (Approvals)•Conduct the Meeting•Assign Follow-up Tasks and workflows to Agenda Items•Publish Agendas and Minutes
Councilor / Elected Officials View• View Upcoming and Historical Agendas and Minutes in Advance• Prepare and Store Comments/Questions for Upcoming Agenda Items• View Agenda Item Details Online While Meeting are in Progress• Vote and Provide Feedback Online During Meetings• Assign Personal/Departmental Follow-up Tasks and Workflows
Select Ontario
www.niagaraimmigration.ca
“I Really I see it as becoming just a Government norm to be honest. I think dropping the "e" is inevitable. We do hope to continue along from just having a participatory government to an interactive government, and levering the Web and technology.”Connie McCutcheonIT Web Services AdministratorRegional Municipality of Niagara
Open Government Data Initiative
http://www.microsoft.com/industry/government/opengovdata/default.aspx
http://ogdisdk.cloudapp.net/
Why OGDI?
Help government organizations to Accelerate data publishing plans Publish data more efficiently
Promote cloud computing use by government Tap into the cloud today (Windows Azure) Learn by doing Drive policy based on experience
Promote use of government data by citizens and businesses Motivate government to publish more data and
improve data quality
Using OGDI – City of Edmonton, Canada OGDI gives government organizations
greater local control (look & feel, ability to publish data off of acustomer’s owndomain.
Using OGDI – VanGuide Vancouver Open Data Cloud catalogue via OGDI Runs on Windows Azure,
Silverlight, BING maps and twitter
Plus mobile client to create a social map of Vancouver
Available on CodePlex as an Open Source project
Using OGDI – City of Miami 311 System Uses Windows Azure, Bing Maps, & Silverlight Built by two people in less than eight days No up-front costs, from inception to running Cloud deployment sped
development & eliminated costlyinfrastructure
Miami is making their solution available to other government agencies
City of San Francisco 311
Use of Twitter as another channel for their city call centre
http://sftwitter.sfgov.org/twitter/index.php?
City of Vancouver Open Data Catalogue
TaxiCity.ca
Master students at Digital Media Program at Great Northern Way University in Vancouver
Used open data published by the city to develop a game for visitors/citizens to drive around the city (virtually) using a taxi
Published code back to the community to share
Steps to making data open
Have data available in a format that is consumable
Determine appropriate Terms of Use Both Vancouver and Toronto have examples
Where will the data reside? Existing website, new site, or 3rd Party? Edmonton used the OGDI catalogue within their
existing site
Focus on the needs of the people to whom the services are being delivered
Save us from ourselves – policy, policy, policy
Be successful on your own terms
BePublic
A website that shares success of government using ICT as a lever to serve and engage citizens and drive positive public policy outcomes
Launch will be end of May 2010
Resources
www.gastaxatwork.ca http://data.edmonton.ca/ http://vanguide.cloudapp.net/ http://data.vancouver.ca/ http://miami311.cloudapp.net/ www.brampton.ca http://
www.ontariocanada.com/ontcan/1medt/en/home_en.jsp
http://www.toronto.ca/open/catalogue.htm
© 2008 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
• Download & Deploy CSP
Applications from Azure
• A web 2.0 platform and
CSP App Store Community
• Gov 2.0 modules, Agenda
Management, Content Packs
• Connected directly to
GovSpark
CSP Application Store
Citizen App Store
“GovDock”(Infrastructure, CSP 1.0, SP2010, CRM 5.0, Citizen “Data
Vault”)
Tax LOB Land
Registry
PubApp PubApp GovApp
OGDI
api api
Citizen Service Bus- provides abstraction to native Govt Entities
Govern
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