SYNOPSIS OF INTERESTING

CONSUMER CASES RESOLVED

BY

STATE CONSUMER HELPLINES

Compiled by:

STATE CONSUMER HELPLINE KNOWLEDGE RESOURCE MANAGEMENT PORTAL (SCHKRMP)

CENTRE FOR CONSUMER STUDIES

INDIAN INSTITUTE OF PUBLIC ADMINISTRATION

I.P. Estate, Ring Road, New Delhi – 110002

Email- schkrmp.iipa@gmail.com

Telefax – 011-23705054

Website- www.consumeradvice.in, www.consumereducation.in

Government of India

INTERESTING CASES

Defective Washing Machine

Mrs. Sushma from Rohtak purchased IFB- front loaded fully automatic washing machine

in 2010. Machine started created noise problems. Some

parts of machine were changed. In 2012, machine again

started showing problems in motor and pump. Again parts

were changed by showing problems in motor and pump.

Again parts were changed by the local service center. In

2013 machine again started showing problems. No

engineer came to check machine. More so customer’s

number was added to block list and agency stopped

attending his calls. There was sparking and noise

problem in the machine.

She filed complaint with the State Consumer Helpline

Haryana Customer was advised to lodge written complaint to the Area Sales Officer.

State Consumer Helpline also forwarded his complaint to the Area Sales Officer. Very

next day the company sent the engineer to his place and all the faults in the machine

were removed.

Ration Card

Docket No. 14032178

Mr. Sethpal Rawal, an ex-serviceman from Panipat, had applied for Ration Card, but

concerned authority did not approve his Ration Card. His

Ration Card was pending for 7 years. He had provided all

the proof which proved him to be resident of Panipat and

eligible for Ration Card.

He contacted State Consumer Helpline, Haryana through

toll-free number. State Consumer Helpline, Haryana talked

to AFSO, Panipat. Ration Card has been issued to him on

24th March, 2014 by Mr. Sanjeet Rana.

Newspaper

Docket No. 14033590

Mr. Pyaralal Salman from Gurgaon booked Hindustan Times copy on 10.03.2013 for

time period of 01.04.2013 to 31.03.2014. On 16.03.2014

vendor stopped sending newspaper stating the reason that his

subscription has been over. Booking agency gives the entire

yearly coupon to vendor instead of objection by customer.

Discouraged by this customer was reluctant to go for renewal

of subscription. State Consumer Helpline forwarded his

complaint to HT executive, A.K Mishra. Matter was resolved.

Mobile

Docket No. 1402115

Mr. Ravi Chitkara from Faridabad has received call from Vodafone executive, Ms.

Komal regarding mobile portability to Vodafone from Aircel.

He agreed to number portability. An executive was sent to

this place to collect document and security fee of Rs 250.But

after few days customer received call from Vodafone due to

technical problems. Customer wanted his money and

document back. State Consumer Helpline advised him to

forward his complaint to Nodal Officer and Appellate Authority. On 26th March, 2014

his number has been ported to Vodafone.

Deficiency in Services

Docket No. 14042644

Mr. Sourav Chatterjee from Gurgaon had purchased blackberry curve 9330 (around

7500) through Order No. 13953247691 from Snapdeal.com. The

handset delivered to him was defective. After raising the matter

with Snapdeal, initially they said that the handset will be replaced

or money will be refunded. But they put condition that phone

needed to be packed again in the same condition, which is

unrealistic. So they refused to replace the handset.

The complainant contacted State Consumer Helpline, Haryana.

After intervention of State Consumer Helpline, Haryana the matter

was forwarded to concerned department by Snapdeal. Mr. Sourav

Chatterjee has received his refunded and the matter is resolved now.

Docket No. 14022487

Mr. Gautam Monga from Sirsa purchased Videocon Mobile Model A-15 on 22.01.2014

from Time India Limited, Regd. Office 10, Daryaganj, New Delhi-

110022. After 15 days of purchase mobile was not working.

Sound was not clear. After contacting the seller of mobile, he

was asked to contact the Sirsa Videocon Service Centre namely

Service Zone. The dealing person was very careless. He

received his mobile in careless manner and gave him manual

receipt which was not entered in company’s Online Service

Centre to avoid extra benefits. After 3-4 days when he went to

collect his mobile form Service Centre. They said that the

problem in mobile had been rectified. But after one day same problem was created. He

went to Service Centre many times but his problem was not solved.

The complainant registered his online complainant with State Consumer Helpline

through web-portal “consumeradvice.in”. State Consumer Helpline, Haryana advised

him to make written complaint to Service Centre. State Consumer Helpline talked to

area Sales Manager, Videocon. His matter was resolved on 28th May,2014 as per

confirmation from complainant Mr. Gautam Monga.

Docket No. 14062

Mr. Deepak Joshi from Gurgaon, Haryana had placed an ordered Rs 3416 with Indian

Emporium on 16th March, 2014 (product name not

mentioned). His Order no.10001349. After not receiving

the product, he contacted the Indian Emporium; they

mentioned the product is out of stock. He requested for

alternate product which was also not delivered. They

continuously made false promises about delivery of

product. Complainant wanted to cancel the order and

refund his money.

The complainant registered his online complainant with State Consumer Helpline

through web-portal “wwwconsumeradvice.in”. State Consumer Helpline; Haryana

contacted the support person Mr. Nancy regarding refund of money on 5th June, 2014.

She assured that money will be refunded within 24-28 hours. Money was refunded to

complainant on the 6th June, 2014.

Docket No. 1404520

Mr. Kundan Kumar from Gurgaon purchased mobile on 16th March, 2014 from

dejavutrends.com. His product was not delivered. He wanted to

refund his money.

The complainant registered his online complainant with State

Consumer Helpline through web-portal “wwwconsumeradvice.in”.

His complaint was forwarded to dejavutrends.com through tollfree,

which was dealt by Mr. Rohit. He assured to resolve matter. Till

12th May, 2014 his matter was not resolved. Then his complaint

was forwarded to Mr. S K Virmani, National Consumer Helpline.

His case is resolved. Money was credited to his account on 29th

May, 2014.

Docket No. 1404538

Mr. Rohan Aggarwal from Gurgaon had filed complaint against a corporate training

institute. He made online payment of INR

14,607 to avail corporate training certification –

PMP and six sigma. His complaint was that the

service provider delivered only 15% of the

service as promised and that too was of low

quality. The content provided to him was just a

formality. He tried to negative. He felt cheated

and duped by the institute. He wanted to refund

his money.

The complainant registered his online

complainant with State Consumer Helpline through web-portal “wwwconsumeradvice.in”

helpline forwarded the matter to institute quantum, HR solution. Mr. Anvesh from

institute assured to refund the money. His case is resolved and money has been

refunded to him.

Docket No. 1402115

Mr. Ravi Chitkara from Faridabad has received call from Vodafone executive, Ms Komal

regarding mobile portability to Vodafone from Aircel. He

agreed to number portability. An executive was sent to his

place to collect document and security fee of Rs 250. But after

few days customer wanted his money and document back.

State Consumer Helpline advised him to forward his complaint

to Nodal Officer and Appellate Authority. On 26th March, 2014 his number has been

ported to Vodafone.

British Airways refund US $400 for mishandled flight transfer Mauli Patel, Ahmedabad, was scheduled to travel to from London to India through a

British Airways (BA) flight on 23rd July, 2012. But the

BA authorities transferred her flight to Air India.

Before checking in, Mauli was asked to pay us $400

as her hand baggage weighed 17 kg against the

permissible 8kg. Mauli argued that she had been

scheduled to travel by a BA flight, which had

transferred her to the Air India flight at the last minute

and that the former allows passenger to carry hand

baggage up to 23kg. All her reasoning failed and she

had to pay us $400 and travel under protest. Back in Ahmedabad, she wrote to the

British Airways, saying “.. they have charged me extra us $400 for hand baggage.

Since I was expected to fly with British Airways, I had 17kg in my hand baggage.

Before transferring me to Air India, you.. didn’t tell me about the norms.. you should

have arranged the journey according to your norms as I have paid for British Airways

tickets..” Mauli’s frantic emails to British Airways for nearly seven month did not evoke

a positive response from the airline. Frustrated, she knocked the doors of the State

Consumer Helpline at Ahmedabad on 20th February, 2013.

State Consumer Helpline (SCH), Gujarat wrote to the British Airways asking how it

proposed to resolved Mauli’s complaint. BA disowned the responsibility of this goof-up,

saying the travel agent had re-booked her to another flight and not its airlines: the truth

was BA Had transferred her to the Air India flight. When BA was sent a copy of the

boarding pass as a proof of this, it agreed to reimburse the cost of the baggage paid by

Mauli to Air India as a goodwill gesture. A thankful Mauli wrote to SCH on 27th May

that she had received the full refund from British Airways.

Home Town replaces a set of defective dining table and chairs Gaurang Kantilal Shah had purchased a six-seat dining table from home town for Rs

14,999 in May 2012. But two months later, a chair broke when

Shah was having dinner with his wife. Fortunately, he escaped

get-ting hurt. Acting on his complaint, home town sent a

representative to repair the broken chair. He used white

adhesive to fix it and asked Shah to sign a job card saying the chair had been repaired.

He signed it only after putting his comments “unacceptable job on a brand new product.

It is not damaged; it is broken and beyond repair…absolutely unsatisfied”. Despite the

adverse comments, the company did not respond. In response to Shah’s repeated

calls, the representative of the company would give rude answers and refuse to

entertain any further complaints. A baffled Shah was told the set purchased was very

delicate and had to be used accordingly.

In September the chair again broke at the same part. But no one responded to the

complaint reported at home town. Shah wrote to State Consumer Helpline (SCH) at

Ahmedabad. After persistent follow-up by SCH, home town finally called Shah and

asked him to select another set of dining table and chairs in replacement of the earlier

one. A relieved Shah wrote, “ I thanks SCH Ahmedabad for your help and appreciate

the way the issue was handled by its active follow-up.”

Defective Blackberry replaced at SCH intervention On 19th May, 2012 Mr. Viral Pandaya purchased a Blackberry 9220 from the mobile

store for Rs 10,992. The instrument started having some

problems with the screen display while still in the warranty

period and so on 28 November Viral went to the store to get it

repaired. The manager said that he would give him a call by

the evening after the phone had been repaired. When Viral did

not receive any information till the late evening, he visited the

store. He was informed that his instrument had been sent to

the Bangalore service station as it needed some repairing

which could be done only there. A shocked Viral asked the

manager how he could send his handset without his permission

and did not even inform him. Viral had lost all his contact data which affected Viral was

told that his instrument had problems and that he would get a new piece in place of his

old phone. When Viral went to collect his phone, he was given a phone that was not a

new piece. Viral immediately brought this to the manager’s notice and refused to take a

‘second- hand looking’ phone as a replacement. This led to a rude comment from the

manager. Viral sent a legal notice to the mobile store on 11th January, 2013 alleging

deficiency in service and demanding Rs 10,000. When this did not yield any response,

Viral wrote to State Consumer Helpline (SCH), Gujarat. A strong letter form SCH and

after a few follow-up, the mobile store replaced Viral’s Blackberry with a new instrument.

On 23rd April, Viral thanked SCH for resolving the issue to his satisfaction.

SCH makes new India Assurance pay Med claim

Jayshree Shah 56, was operated on to remove kidney stones in a mobile operating

van, run by the Gujarat kidney and stone

foundation, on 7th July, 2012. She informed New

India Assurance on 19th July, 2012 about her

medical claim amount of Rs 27,006. Shah was

disappointed when New India Assurance deducted

Rs 6,413, out of which Rs 5,800 was the amount

paid for the mobile van. In March 2013, when the

company refused to pay the remaining claim

amount, Shah approached State Consumer

Helpline (SCH) at Ahmedabad to help her get claim amount from the policy for which

she had been paying regular premiums. SCH contacted the company and explained

that the expense made was towards the operation and therefore, should not be

deducted from the reimbursement. In April 2013 New India Assurance paid the balance

Rs 6,195, deducting the amount for nursing and dressing charges which were not

covered under the policy. Shah wrote to SCH thanking it for its support to assert her

right as a consumer.

Docket No. 14081142

APLINE CONVENT SCHOOL, GURGAON, purchased “Honeywell vista digital video

recorder (DVR) from ALTIMA SECURITY PVT. LTD., moved

from DVR. When they purchased some DVR from another

seller NET-WORK TECHLAB PVT. LTD., NEW DELHI, the

MRP of product was found to be Rs 15,350 inclusive of all

taxes.

On 8th August, 2014, the school registered online

complainant with State Consumer Helpline through web-portal “wwwconsumeradvice.in”

regarding refund of their extra money taken by ALTIMA SECURITY PVT. LTD. On 12th

August, 2014, State Consumer Helpline, Haryana took up the matter with Mr. Rohit

Gabba, Sales Manager, ALTIMA SECURITY PVT. LTD. He admitted the over-charging

and on 28th August, 2014 an amount of Rs 10,355 was refunded by the seller to Apline

Covent School.

Docket No. 1409920

Mr. Vaibhav Garg from Yamuna Nagar had done an online recharge of Rs 298 from

paytm.com, but the recharge was not done and the same amount was

deducted from this account. His transaction no. 574619278.

The complainant registered his online complainant with State

Consumer Helpline through web-portal “wwwconsumeradvice.in” on

9th September, 2014. Helpline advised the complainant to file his

complaint on care@paytm.com consumer had already filed the complaint

with said e-mail-ID but received no response from them. Then we

posted the complaint to Facebook page of paytm.com at

www.facebook.com/paytm. They assured to look into the matter. On

22nd September, 2014 consumer confirmed through e-mail that the amount has been

credited to his account.

Docket No. 14091596

Mr. Rakesh from Yamuna Nagar had given his XOLO mobile for repair to service

centre. GROVER COMPUTER AND ELECTONICS, SC-103,

Shivaji Park, Yamuna Nagar, Haryana on 09-08-2014. His order

No. was 310000650207. He had not received his mobile back

till filling of his complaint with State Consumer Helpline, Haryana

on 16th September, 2014.

The complainant registered his online complainant with State

Consumer Helpline through web-portal “wwwconsumeradvice.in”. Helpline took up the

matter with head of the service centre. As per e-mail received from consumer on 17th

September, 2014 he had received new mobile handset.

Docket No. 14091756

Mr. Nitish Geol from Bhiwani, Haryana had made on online complaint with State

Consumer Helpline, Haryana on 17th September, 2014. He had

bought a mobile named motog, 2nd generation from FLIPKART on

6th September, 2014. It was delivered on 11th September, 2014. On

delivery when he opened the box he found 2-3 pixels of the phone

defected. He immediately made re-placement request. M/S

FLIPKART told him that a technical person would call him by 14th

September, 2014. On 15th September, 2014 he received call from

that technical person. He told him to download some application to resolve his

hardware defect. Consumer did the same, but matter was not solved. He again made

return request on 15th September, 2014. They told him that he would be contacted by

16th September, 2014. Till filing of his complaint with helpline, no response was

received form the company. He calls them 4-5 times, either they told him to contract

him soon or put his call on hold. FLIPKART did not even entertain his request of

transferring his call to their superiors.

The matter was taken up by helpline with FLIPKART. The complaint of consumer was

forwarded by helpline on cs@flipkart.com on 18th September, 2014. As per e-mail

received from consumer on 26th September, 2014, he had got his product replaced

form filpkart.

Docket No. 14063599

Mr. Ankur Aggarwal from Bhiwani brought two-window ACs of Hitachi from Shree Jee

Electronics, Rohtak on 11th April, 2014. The capacity of

Hitachi Air Conditioner was 1.5 ton. Its remote was not

working form last one month. On 12th June, 2014, he raised

complaint with Hitachi Service Centre bearing complaint No.

15061200562. He was assured to solve his problem within 48

hours. After not receiving any response form Service Centre,

he contacted them again. Mr. Prakash who was dealing his

complaint made excuses that he would visit him soon. After few days, complainant and

contacted Mr. Prakash. He did not care for his complaint and responded very badly.

On 25th June, 2014, complainant called Mr. Vijender from Service Centre, Hitachi Mr.

Vijender directed Mr. Prakash to resolve his complaint. Mr. Prakash assured to resolve

the complaint same day, but he had not visited the complaint.

The complainant registered his online complainant with State Consumer Helpline

through web-portal “wwwconsumeradvice.in”. He was advised to make written

complaint to Area Sales Manager (ASM), Hitachi, and Mr. Virender Sharma. State

Consumer Helpline also contacted ASM and talked to him about the matter. He

assured to look into the matter. His complaint has been resolved on 10th July, 2014.

Docket No. 1407893

Mr. Jagdish Singh from Panipat purchased 2 Kent Water Purifiers, one from Ambala

(Military Canteen) and one form Delhi. His purifiers were not

installed. He contacted customer care many times, but no one

came to install them. Kent Water Purifier contact number is

01203870452. Complainant contacted State Consumer Helpline,

Haryana through toll free no. 1800-180-2087. Helpline advised

him to write a complaint to Area Sales Manager (ASM) of Kent

Purifier. His complaint is resolved.

Docket No. 14062750

Mr. Arun from Panchkula went to ICCI BANK ATM, Sector- 20 Panchkula on

04.05.2013 for withdrawal of money. After just

entering PIN, an amount of Rs 5,000 was debited by

ATM automatically. He immediately complained to

the concerned branch. They assured to refund the

wrongly debited amount; it was credited in his

account. The same amount was again debited from

his account on 10.05.2013. On contacting bank, the

officials, told that consumer had withdrawn the amount, which he had not. On

30.05.2013 consumer made a complaint to Branch Manager, Sector-20, Panchkula and

requested him to show CCTV footage and ATM – log copy. There was nothing in CCTV

footage. Even then he was not refunded the amount.

The complainant registered his complainant with State Consumer Helpline through e-

mail and requested to take up the matter with ICCI Bank, Sector-20, Panchkula. Even

though the complaint had become almost one year old yet the State Consumer

Helpline, Haryana took up the matter with ICCI Bank, Sector-20, Panchkula. Helpline

also took up the matter with ICCI Zonal Office for Haryana in Sector-17, Chandigarh.

Our project Director Mr. S K Virmani intervened in the matter. Now the amount has

been refunded to complainant and matter is resolved.

Docket No. 14051290

Regiment of Lieutenant Aakash Chowan from Ambala order 5 seater Godrej interio sofa

two single seater and one three

seater from glass place 43, Madhaya

Marg, Sector -7C, Chandigarh -

160019 worth Rs 70,000. At the time

of booking Rs 43,000 was paid to

glass palace. Dealer delivered sofa

set without one single seater stating

the reason that it was damaged and will be delivered soon. After regularly calling the

dealer for one month he delivered a substandard sofa set, entirely different from rest of

the set. Complainant refused to accept that. After passage of one month, still the sofa

wa not delivered.

Complainant contacted State Consumer Helpline, Haryana through toll free No. 1800-

180-2087. Helpline took up the matter with manager, glass palace Mr. Vikram. The

matter was resolved on 6th June, 2014. Sofa set has been returned and complainant

has received full payment.

Docket No. 14052531

Mr. Mohit Bansal form Gurgaon had purchased a Samsung split AC 3 star, 1.5 tons

from big bazzar, Ambience Mall, Gurgaon on 3rd

May, 2014. After installation Samsung team

informed him that compressor of AC is damaged

and it needed to be replaced or refunded. On 29th

May, 2014, he was informed by the Samsung

Company that he would be refunded Rs 31,691

within 7 days. By evening, he was told Sam-sung

that big bazzar has cheated nor replaceable.

The complainant registered his online complainant with State Consumer Helpline

through web-portal “wwwconsumeradvice.in”. State Consumer Helpline, Haryana

raised the issue with Mr. Saurabh, Manager of future group he promised to resolve the

matter within 24-28 hours. His matter was resolve on 4th June, 2014. Money was

refunded to him.

Docket No. 14051131

Mr. Mukush Kumar form Faridabad had purchased Hitachi AC. After 10 days it stated

giving problems. AC was not cooling. He complained many

times to customer care, but each time same problem was

occurring in AC. He was unsatisfied with AC and wanted to

replace it. His AC was under warranty till 26th May, 2014.

The complainant registered his online complainant with State

Consumer Helpline through web-portal “wwwconsumeradvice.in”.

State Consumer Helpline, Haryana advised him to lodge a written

complaint with ASM, Hitachi, and Haryana circle. His complaint was forwarded to Mr.

Anil Nagar, ASM and Faridabad, AC has been replaced and matter is resolved.

Docket No. 14062061

Mr. Tarun from Panipat brought 400 gm Amul Cheese from Big Bazzar, Panipat in April

201. The manufacturing date of cheese was February 2014

and the expiry date was 9 months from date of manufacturing.

When he opened cheese, he found it defective. He

complained to Amul customer care, they assured him to

replace the cheese, but they did not.

Complainant contacted State Consumer Helpline, Haryana through its toll free number.

Helpline took up the matter with branch Manager Mr. Vinay Sood. He assured to

replace the cheese within a day. The new packet of cheese was delivered to Mr. Tarun

on the same day.

Docket No. 14061696

On 23rd May, 2014, Mr. Anuj Garg from Faridabad had made a request in Flipkart to

refund his money Rs 5,148 regarding purchase of Samsung

galaxy star pro. Company stated that they have 10 days

refunding/ return policy, so request of complainant could not

be entertained as it had crossed 10 days. Ordered ID

regarding purchase of mobile was OD40417068515.

The complainant registered his online complainant with State

Consumer Helpline through web-portal “wwwconsumeradvice.in”. Helpline verified

replacement/refunding policy of company which was found to be 30 days, thus making

the complainant eligible for getting refund of Rs 5,148. An amount of Rs 5,148 was

refunded to complainant on 23rd June, 2014.

Docket No. 14111717

Mr. Diwari Lal from Faridabad had complained with the State Consumer Helpline on

14th November, 2014 that his electricity bills

were not as per meter reading for the last few

months. As per meter reading bill amount should

have been Rs 4,500, but he had received a bill of

Rs 17,000 from Dakshin Haryana Bijli Vitran

Nigam (DHBVN). He lodged a complaint of the

same to HBVN on 5th May, 2014 with

Registration ID: 22154657 but he had received

on response from them till filing of his complaint with Helpline. Due to which he was

much stressed and was in a great agony. He requested the Helpline to look into the

matter and do the needful. AE contact Details: Jagbir Singh Tilpat, Faridabad, Phone

No. 0954095237.

He was advised to lodge written complaint with the Dakshin Haryana Bijli Vitran Nigam

and the same was forwarded by Helpline to Mr. Mukesh Gupta, SE at DHBVN on 18th

November, 2014. On 19th January, 2015. The Helpline received reply from the SE that

bill had been rectified and the amount Rs 10,686 was adjusted in the next bill. The

consumer was satisfied and the matter has been resolved.

Docket No. 15021746

Mr. Ravi Kakkar from Jhajjar had booked one flat with Omaxe builders in Bahardurgarh,

Jhajjar in 2013. He was not given possession of

the flat for a long period. The complainant took up

the matter with the builders and asked them to

refund the booking amount of Rs 2.75 Lakh. M/s

Omaxe did not respond to his prolonged and

insisted request. His consumer-ID was ccjb8.

He registered an online complaint with State

Consumer Helpline through web-portal “wwwconsumeradvice.in” on 17th February,

2015. The Helpline took up his matter with the concerned person from Omaxe, Mr.

Pradeep and ultimately the company agreed to refund his money till 5th March, 2015.

The consumer had received the cheque on 4th March, 2015 amounting Rs 2.75 lakh.

On 20th March, 2015, the complainant sent an e-mail to thank the Helpline for sorting

his problem out without going to any other legal means.

Docket No. 14111277

On 12th November, 2014, Mr. Dhruv Sharma from Gurgaon had made an online

complaint with State Consumer Helpline,

Haryana at portal “wwwconsumeradvice.in”

that he had submitted a cheque for renewal of

his Oriental Insurance Mediclaim Policy well

before premium due date. That cheque was

lost by the Oriental Bank of Commerce, Palam

Vihar, Gurgaon Branch, due to which his mediclaim policy lapsed and his mediclaim

benefits vanished. Also whenever he went to bank, Branch Manager showed

irresponsible behavior and was not listening to his matter.

He was advised to e-mail all the documents related to the complaint. On 14th

November, 2014 the Helpline forwarded the matter to Branch Manager, Ms. Asha

Goyal. On 30th January, 2015 we talked to Mr. Ajay and Mr. Gagan from the health

department of Oriental Insurance Head Office, Delhi regarding the issue. On 5th

February, 2015, the insurance company demanded the condonation letter from the

complainant in order to continue his policy. Same day the complainant was advised to

send the condonation letter to the company by specifying that he paid premium on time

by cheque and the cheque was lost due to carelessness of the bank. On 10th March,

2015 to thank the counselor-Ms. Vibha for her continuous efforts in resolving his matter

and he was fully satisfied.

Docket No. 14052112

Mr. Rajesh Kumar from Palwal, Haryana had placed an order of Rs 11,463 for

purchasing a printer HP laser jet 1005 on 24th Jan

2014 vide order no. 1636640390 through his credit

card of ICICI bank. But due to some technical

problem his transaction got failed and the amount of

Rs 11,463 was deducted from his account and

transferred to the account of snapdeal.com. Then he

tried again and that time his transaction for order no

1636602976 was processed successfully. Every month the bank was deducting 2 EMIs

from his account, one for failed transaction and other for successful transaction. The

dispute was regarding that failed transaction; he had requested snapdeal.com to refund

his amount back. But no one was taking his problem seriously. He called many times to

snapdeal-customer care number, but every time the executive promised that his case

had been transferred to accounts department and soon he shall get his money back.

The consumer registered an online complaint with State Consumer Helpline, Haryana

on 26-may-2014. His mater was forwarded to snapdeal. The Floor supervisor, Mr.

Saurav (no. 09212692126) informed that the complaint had been forwarded to the

concern department. On 5th June Mr. Rajesh told that his process of refunding his

money had been forwarded by snap deal to ICICI Bank. On 15th June his complaint

was forwarded to ICICI bank through higher authority and they assured to response till

30th August. On 17th September, snap-deal Team Leader, Ms kaushal sharma talked

to the payment gateway payu.in regarding this matter. Then it came to notice that the

charge back was to be approved by the merchant site in June 24 2014, but bank was

not refunding the amount. After interference of State Consumer Helpline, ICICI bank

had accepted the money back and finally was confirmed by consumer via e-mail on 13-

Oct-14.

Docket No. 14062657

Mr. Ankush Mehta from Panchkula had purchased symphony Brand Model Diet 50i Air

Cooler from Parveen Electricals, Shop No: 149, old NAC Road,

Manimajra, Chandigarh on 8th June, 2014. He paid Rs 9,600. The Air

cooler had one year warranty of pump and motor. After 15 days, pump

stopped working. He registered complaint with Symphony with

complaint ID: KR-GP-20F14002. Symphony said that it don’t

recognize the bill as it was not on the letterhead of dealer. Dealers

were not willing to give him original bill. Complainant felt cheated by dealer and

company was also not helping him through warranty card was also issued to him.

The complainant registered his online complainant with State Consumer Helpline

through web-portal “Consumeradvice.in”. He was asked to provide contact details of

dealer. Helpline talked to the owner of the shop regarding the complaint. He assured to

provide original bill. The matter was resolved on 15 July, 2014.

Docket No. 14121156

Mr. Gutam Sharma from Faridabad had been BSNL customer from last 6 year and was

using BB Combo Plan 2 Mbps (2AM to 8 AM

unlimited service). BSNL suddenly stopped the

tariff without prior notice and levied full charger

(rs.6000). He raised the matter on BSNL-portal

(case Id- DOTELE201429878) with the request

to amend the bill. Nothing was done by BSNL to

resolve his matter.

The complainant registered his online complainant with State Consumer Help through

web-portal “Consumeradvice.in”. Helpline took up the matter with Ms. Sukla from BSNL

on 31-10-2014. She informed that BSNL had agreed to provide rebate on the bill

generated of Rs 6000 from 1st and 22nd August, 2014. The excessive bill was adjusted

in the bill of November month. The same was confirmed by customer via email on 8

December-2014.

Docket No. 141111695

Mr. Srinivas from Faridabad had registered an online complainant with State Consumer

Helpline through web-portal ”Consumeradvice.in”

14-November-2014. As per his complaint he had

taken admission in National Institute of Business

Studies (NIBS) for 2 year MBA course and

deposited a fee of Rs 29,200 on 14-04-2014.

Institute did not complete his MBA programme and

never provide any response to him when he tried contacting them through mail and

phone.

The State Consumer Helpline advise the complainant to lodge a writer complaint with

NIBS. Helpline also forwarded his compliant to NIBS. The complainant got his refund of

Rs 15,000. The same was confirmed by him through e-mail on 23 December, 2014.

Docket No. 15051315

Mr. Mohit Mittal from Kurukshetra complained with State Consumer Helpline on 13 May-

2015 that he had registered a complaint with

VOLTAS regarding Voltas window AC 1.5t on with

complaint no- 150502002456 on 2-5-2015 at 8 AM.

After that technician visited on 6/5/2015. They

informed that were required to open the motor. On

finding the door unable to open, they used hammer

and damaged motor fan and bend the motor shaft and also broke some other parts of

motor and said motor would not be repairable due to damage and promised him to

replace that with new one within 2 days. On 9/5/15 he called to service centre for follow

up about the motor. Mr. Munish from Voltas told him that motor would be replaced on

11/5/2015 and also informed that all charges are to be paid by owner. Which consumer

refused to pay stating the damage has been caused by technician. The consumer was

ready to pay 900 visiting charges. They used foul language with him and disrespected

him as consumer. On 12th may, 2015, he had discussion with MR Veneet Thakkar

(Area manager) service centre. He assured to pick up the AC and repair that. He

wanted to get specific date from service centre for repair of AC.

His matter was taken up with Area Sales Manager (ASM) Mr. Ashok Hasija on 14th

May, 2015. Complainant informed on 20may, 2015 that no one from Voltas had taken

any action to resolve his complaint. Then Helpline raised the issue with Mr. V. K. Rao,

DGM, Voltas. He assured to look into the matter and take appropriate action.

Complainant called on 19 June, 2015 and informed that his AC had been repaired by

company

Docket No. 150432

Mr. Ankit Khosla from Gurgaon complained that his aunt had taken car loan from ABN

AMRO bank which is now merged with RBS (Royal

Bank of Scotland). She had cleared the loan and

wanted NOC that the loan was cleared so she could

transfer the vehicle to anyone’s name. But to her sheer

surprise, even after accepting the fact that she had

cleared that within 2 months time, RBS could not

provide her the NOC and was harassing her. He stated

that 1). The NOC should have been given to the

customer at the very first point, when the customer cleared the loan, but they were not

even providing it, even after she had demanded for. 2). About a month back (before

filling complaint with Helpline), they claimed that they have dispatched the document

with First Flight courier, Tracking ID- D991Q1751671, but the courier company couldn’t

deliver it as the house was locked and returned the courier back to the bank. Again,

RBS had refused to provide the same stating they had not received back the NOC.

The complainant was advised to send the complete details via e-mail and the same was

forwarded to concerned person from RBS named Ms. Prachi on 1st April, 2015. She

assured to look into the matter. Complainant informed on 16th April, 2015 via e-mail

sent to thank the Helpline that he had received the NOC from bank.

Docket No. 156061207

Mr. Vipal from kaithal had complained with State Consumer Helpline, Haryana on 11

June 2015 that his Voltas-AC had

some noise problem. He

complained about that to Voltas

Company, but no one came to his

home even after 20 days of

complaint.

The matter was taken up with the

customer care- Voltas. On interference of helpline, the company assured to send the

engineer at complainant’s home within week. The engineer came to his home and

repaired the AC. The complainant confirmed the same via an email sent on 30 June-

2015 to thank the helpline for its efforts in resolving his complaint.

Docket No. 15073006

Dr. Vishal from Rohtak had purchased Samsung 3note neo mobile from local

shopkeeper- Shivam Telecom Rohtak on 31 may 2015

vide bill no. 6468. The mobile was not functional since

day one. He took mobile to service Centre, where mobile

was declared dead on arrival (DOA), then he requested

dealer to replace the same which was declined by dealer.

He even took the matter with customer care Samsung,

but received no positive reply. On 22 July 2015, the

person complained with the helpline to get his matter

resolve.

The matter was taken up by helpline with area sales

manager (ASM), Samsung, who assured to get the phone replaced within 2-3 days. The

complainant’s mobile was replaced and he confirmed the same via an email sent on

July 29-2015 to thank the helpline.

Docket No. 15062201

Mr. Dinesh Kumar from Faridabad on 18 June 2015 regarding defected supply of his

whirlpool- refrigerator.

The helpline took up the matter of complainant with Ms. Shivani -

branch coordinator – whirlpool. She assured to get replaced the

defected refrigerator of complainant by the end of the month.

The complainant confirmed the replacement of his refrigerator

via an email on 3 august 2015.

Docket No. 1802799

I placed two orders with Myntra respect to order no. 1059343-9250592-4507601 and

1059344-2374086-4597703 worth INR 5000. Due to

some reason I refuse to receive and to deliver both of

orders which was shipped by ecom express with

tracking no. Package Number 1540615431Order

Number 1059343-9250592-4507601 Courier Service

Ecom express Package Number 1540617142 Order

Number 1059344-2374086-4597703 Courier Service

Ecom express. But ecom express send wrong

information to Myntra that I received my orders and

send them 1 proof of delivery for package 1540614431 with my wrong signature. And

on the other end I raised complaint to Myntra end but they refused to coordinate

because of proof of delivery by courier partner. .Also Myntra block my account that is

gaganbhutani27@gmail.com and they are not refunding amount of INR 50,00I request

you to please coordinate and take strict action against this activity. Contact me on

9068435550

Complaint registered on Docket no 1711783 .The Complaint has been forwarded and

13-11-2017 discussed with the cc manager. He specify the refund was initiated on 23

October but the payment is stuck in between phonepe and the bank. The refund of Rs.

3,200 was credited in his account but the second order amount of Rs. 1375 was not

credited because he breaches the term and conditions as per Myntra information. After

many mails and call with the Myntra and complainant we got to know the ecom which is

courier company did fraud with him. Myntra initiate the amount of Rs 1375 through

phonepe in his account. Complaint resolved.

Docket No. 18024722 Person complaining that due to delay in his bill payment, personnel took his meter due

to which he is suffering a lot. Person complained on DHBVN

but nothing happened till date.

Talked to JE Mr. Ramandeep 9812063014, he said, he will

look into the matter. Inquired from complainant next day, he

said his matter resolved confirmed by email. Complaint

resolved and closed.

Docket No.18054982

Person complaining of delay in under warranty service and delay in replacement of

spare parts of Hero company Master edge scooty, which he

purchased 3 months ago.

Advised him to email matter. Complaint received. Talked to

Chaudhary service center Manager Mr. Vipin, he said, he

will look into the matter and resolve the issue ASAP.

Inquired from complainant regarding status. He said his

matter resolve. Confirmed by email. Matter resolved and

closed.

Docket No 18021546

Dear sir I have recharge my dish tv connection dated 08.02.2018 through free charge

but my recharge not successful and amount debited form

my account free charge not gave any information against

recharge in same day it provide information next day

1640 pm but my setbox switch off date is 08.02.2018

after that prossing fees is 25 Rs and our family is suffer

without entertainment for one day please help

Advised him to complain at Customer care of DTH regarding same. Further if any

problem can call here. Called complainant on 19 Feb. He said his matter resolved.

Advised him to email with confirmation.

Docket No 18032563

I was hospitalized on March 10th 2018 with chest pain in Sukhda hospital and I had

health insurance as Star Health insurance Policy

number P161111012018010234. On 11032018

insurance approved hospital stay after the initial

enquiry which was replied by hospital with

suggestion in Angiography. At the time of

discharge Hospital generated the invoice for Rs

58502.00 which was disapproved by the

insurance and said these services were not required and they will allow only 5000.

Please look into the issue if the provider was playing with my life if Angiography was not

required after normal ECG and ECHO test or the insurance is denying the claim with

incorrect reason.

Advised him to send us the term and conditions copy of the insurance company. After

read the term and condition I talk with the concern person of the Health Insurance but

they told me that its not cover under the policy. I suggested the complainant first send a

complaint regarding claim at the company address and wait for 15 days and after that

he can go to consumer court against the health insurance company. Complaint closed.

Docket No. 18041613

Here I want to highlight concerning act of employees of Civil Hospital, Rewari. I am in

the 6th month of my pregnancy. I approached civil

hospital Rewari for regular checkups regarding this

on 9 March 2018. The lady doctor of gynecologist

department advised me to take injections twice in a

week for the treatment of deficiency of anemia. I had

availed the benefit of treatment on 10.3.18, 14.3.18

21.03.18. But on the remaining days i.e. 17.03.18,

24.03.18, 28.03.18, 31.03.18, 04.04.18 07.04.18 hospital staff refused to give treatment.

They cited the reason of non-availability of medicine by excusing no supply to the

hospital from headquarter. Kindly take necessary actions to find the reason for

deficiency, fix the accountability, and punish the defaulter. I urge you to handle it with

most priority, as it is the matter of two lives.

Advised him write a complaint against the hospital to the CMO. Also advised him to give

this complaint to the DC Rewari.DC Rewari order for the inquiry and inquiry will be held

on 4th May 2018. in the inquiry the officer did not do anything, Advised him to meet DC

regarding this. i tried to call the complaint but his mobile was out of reach. on dated 6-6-

2018 the complainant was confirm that once his wife delivery be done after that he will

taken further action.

Docket No.18081348

This is in reference to the air conditioner I purchased from Hitachi dealer Ashoka

Trading Company on 05052018. The day the

air-conditioner was installed it was in the

working condition After Two month it started

giving trouble. It is not switching on .So I

called Hitachi customer care centre on 3rd

Aug 2018 and got it checked with the

technician and he checked thoroughly and

specified a defect in the PCB. He assured me

that it will be repaired in two days time. Today 7th Aug 2018 when I followed him he

said it will take 4-5 days more Well I am writing to complaint that Hitachi gave us

defective piece. Within 2 month it has stop working Please help get a replacement.

Advised her to email matter to us. Email received and complaint forwarded to Hitachi

Customer care. Talked to Hitachi Customer care regarding same. They said matter

would be resolved soon. Inquired from complainant he said his matter resolved.

Complainant confirmed by email. Matter resolved and closed.

Docket No. 1804411

Travel agency (Haryana) is not refunding the said amount based on the cancellation

policy.

Advised him to email matter. Complaint forwarded to concerned

agency. Talked and follow-up with Manager Mr Harneet. He said,

he will look into the matter and would resolve the same within 15

days. Inquired from complainant he said his matter resolved

confirmed by email. Matter resolved and closed.

Docket No.18072148

I have filled Affordable housing application in Gurgaon Application number 549 sectors

89 under Maxworth builder for project aashray. After

Draw I have cancelled my unit and give affidavit to

builder that I am surrendering my unit. So refund my

amount after deducting cancellation charges. Total

amount I filed for draw is 1,20,554 Cancellation

charges 25,000. Refund Rs 95,554. From past one

month I am chasing builder for refund my amount.

But builder not giving proper reply and neither pick

up calls. Please look into this matter as per RERA7.5 clause amount should be

refunded in 45 days and now it’s almost 2 months.

Complaint forwarded to Maxworth Company. Also followed up with Builder Mr. Gaurav,

he said he will look into the matter and matter would be resolved by 5 July. Contacted

Mr. Gaurav, he said due to further delay in processing, they need more time and

Consumer can collect cheque on 11 July. And Email received regarding same.

Consumer visited Office on 11 July, company further denied and making lame excuses

for more time in processing. Warned company on 11 July that this is last time

complainant approached them and in case of further delay matter would be straight

away taken before the consumer court. Consumer got his cheque on 13 July and

confirmed on email. Matter resolved and closed.

Docket No. 18011629

Complainant: Mr. Debasish Mondal, Haldi Bari, Coochbehar, West

Bengal

Opposite Party: M/s Rama Trading Rama Vihar, Delhi-110081

Nature of Grievance: The complainant ordered (online) a Samsung Mobile but received a watch and a wallet.

Action taken from SCH, West Bengal: O.P. was requested to take necessary action for redressal of the grievance vide Memo. No.

436/En/C&F dt. 02.02.2018 & a reminder vide Memo No. 1882/En/C&F dt. 13.06.2018.

Remarks: O.P. admitted their fault and apologized and refunded the disputed amount Rs 3,200 to the complainant on 17.08.2018. The complaint had confirmed about the resolution and thanked SCH over phone.

Docket No. 18063666

Complainant: Mr. Rahul Roy, Dhupguri, Jalpaiguri, West Bengal

Opposite Party: M/s Softtech Centre, Banarhat Bazar, Jalpaiguri, West Bengal

Nature of Grievance: The O.P. did not provide proper service to repair a Nokia Mobile Handset though it was under warranty period.

Action taken from SCH, West Bengal: O.P. was requested to take necessary action for redressal of the grievance vide Memo. No. 3306/En/C&F dt. 23.07.2018

Remarks: The complainant confirmed about the resolution and thanked SCH over phone on 02.08.2018.

Complainant: Mr. Tabrez Nagaralli

Type: E- Commerce

Approached via: E-mail and personal meet

Location: Mumbai

Facts of Case: Complainant visited the most preferable website FLIPKART to

purchase new ‘Apple iphone 8 (Space Grey 64 GB)”.

Complainant made his payment to Flipkart through

Bajaj Finance EMI Card. The Complainant received the

parcel on time at his office address registered by

Complainant. When the Parcel was opened then there

was no seal and also there was no iPhone device but

instead of that Complainant received a Soap Bar in

iPhone box. Complainant immediately informed and made complaint to FLIPKART but

no proper response was given to him. The matter was not resolved by FLIPKART as

they continuously neglected the cause by intimating that delivery of item is done to the

Complainant. Complainant had shown that the iPhone is delivered to him successfully

on online tracking status. Complainant had approached local Police Station in Byculla

and lodged an F.I.R. having no. 19378010180049 U/s. 420 IPC, by the time

Complainant also approached to CGSI (MAHARASHTRA STATE CONSUMER

HELPLINE CENTER), Mumbai. CGSI escalated the matter and notice was sent to

FLIPKART and also to Seller from whom Complainant had purchased the phone.

Final Outcome: The case was redressed as FLIPKART provided the Complainant with

new iPhone and after which the Complainant had informed CGSI and thanked for the

support and F.I.R. was also taken back by the Complainant.

Status of Case: Redressed.

Complainant: Mr. Aman Gupta.

Type: E- Commerce

Approached via: E-mail

Facts of Case: The Complainant get into some offer on HDFC net banking where you

can get a watch from United Color of Benneton.

The Complainant availed that offer and ordered a

watch which the company assured to get it

delivered within 10-21 days. The Complainant did

not receive the product with in stipulated time and

it crossed more than a month. No update and no response from the Company,

Complainant also tried to contact them via Calls and emails but no response. The

Complainant approached CGSI Office CGSI (MAHARASHTRA STATE CONSUMER

HELPLINE CENTER), Mumbai and forwarded the details. On dated 30.07.2018, CGSI

escalated the issue by sending e mail to the Opponent Company.

Final Outcome: On dated 06.08.2018 the issue was resolved, Complainant received

his watch. Thanks e mail was sent from the Complainant to CGSI.

Status of Case: Redressed.

Complainant: Mr. Ramesh Parikh

Type: Deficiency in services.

Approached via: Toll free & E- mail

Location: Mumbai

Facts of Case: In the year of 2017, Complainant approached MAHANAGAR GAS

LTD. in need of gas connection for his bungalow.

Complainant had applied by filing respective form for

cooking gas connection on dated 08.06.2018. The

Complainant made payment of Rs 6,500 to Mahanagar

Gas Ltd. via cheque No. 79,166 of Bank of India. There

was no response from Mahanagar Gas Ltd. No

connection was provided. Reminder letter was also put forwarded by the Complainant

but there was no response from the Company. Complainant finally approached CGSI

(MAHARASHTRA STATE CONSUMER HELPLINE CENTER), Mumbai and after which

Escalation was done by CGSI.

After constant follow-ups by CGSI and Complainant, the connection was provided to the

Complainant.

Status of Case: Redressed.

1) Complainant: Mr. Ramesh Parikh

Type: Deficiency in services.

Approached via: Toll free & E- mail

Location: Mumbai

Facts of Case: The Complainant hired internet services in name and style of

“HATHWAY INTERNET SERVICES” for which he

had paid multiple times for different packages, but

was not satisfied with the services. The Complainant

find that the speed limit was not up to the mark in

respect to the charges paid by the Complainant.

The Complainant done correspondence with Company’s head office and they notified

that there was connection problem after which their technician fix the problem.

Thereafter again the connection was stopped and issue was not resolved. The

Complainant he approached CGSI (MAHARASHTRA STATE CONSUMER HELPLINE

CENTER), Mumbai in need of amount to be refund for unused period of internet data.

CGSI escalated the matter and sent notice to resolve the issue amicably. The issue

thereafter was resolved as HATHWAY refunded money to the Complainant.

Status of Case: Redressed.

Complainant: Mr. Nirav Talsania

Type: Deficiency in services.

Approached via: Toll free & E- mail

Location: Mumbai

Facts of Case: The present complaint was against Model Co-op. Bank Ltd. is in

respect to the pre- payment charges of his

Business loan along with the interest

charges demanded by the Bank. The

Complainant approached bank for closure of his business loan. The Complainant was

asked to pay the outstanding loan principal amount along with interest and also

prepayment charges (percentage of the outstanding loan principal amount)

Complainant objected to make any such pre-payment charges to the bank; when the

issue escalated and no recourse was available, the Complainant approached CGSI

(MAHARASHTRA STATE CONSUMER HELPLINE CENTER), Mumbai for remedy of

his complaint. CGSI escalated the issue with the MODEL CO-OP. BANK to resolve the

matter amicably. The matter was resolved by reaching satisfactory settlement between

both the parties.

Status of Case: Redressed.

Complainant: Mr. Surendra Pradhan

Type: Deficiency in services. Approached via: Toll free & E- mail Location: Mumbai

Facts of Case: The famous tour company Kesari Tours Pvt Ltd organised a tour of

Egypt, Greece and Turkey tour that was to commence on

23rd Sept 2013, which our group of 22 members, all Senior

Citizens joined. As Egypt was our prime destination; we

agreed to pay Rs 1,31,000 as rupee component and Euro

1355 as Euro component for the entire tour. The total tour

cost was Rs 2,36,000 for 2 people. It varied slightly for each

member depending on the exchange rate of Euro at the

time of payment. Rupee component was for airline tickets,

visa fees, over heads and Kesari’s profit, while Euro

component was for payment in foreign countries. As the

political situation in Egypt was volatile, even before joining

the tour our group requested clarification from the Kesari Tours Pvt. Ltd. representative

whether Egypt part of tour was feasible, our dream destination and every time

assurance given by the Co. that Egypt is definitely on the itinery. Relying on their

assurance passports and other documentation for visas were handed over; we received

all the visas.

On 30th August 2013 that Egypt portion is cancelled because of the political situation in

Egypt, for our safety; however Kesari agent in Egypt repeatedly spoke to the Co.

Informing tourist s were safe & travel to would not be dangerous as political situation

had eased. Despite this Egypt part of the Tour was cancelled and we were forced to join

a truncated trip of Only Greece & Turkey which was disappointing. The tour was

accepted by all as cancellation charges by company Kesari Tours Pvt. Ltd. were

exorbitant, on return to India, asking Kesari Tours Pvt. Ltd. to refund the Egypt part of

the expenses drew flak & blank evasive answers. Finally our group of 22 members, all

Senior Citizens decided to approach Consumer Redressal Forum after company Kesari

Tours Pvt Ltd. did not heed even an organization like CGSI MAHARASHTRA STATE

CONSUMER HELPLINE CENTER), Mumbai. Today our group has won with the State

Consumer Redressal Forum giving an order in our favour.

The above facts are written by Consumer to CGSI MAHARASHTRA STATE

CONSUMER HELPLINE CENTER), Mumbai.

Status of Case: Redressed.

Docket No. 18083320

Shri Saurabh Prakash Srivastava of Gurgaon, Haryana has travelled twice through a

private taxi on 3rd July 2018 but the opposite party

Uber Cabs didn’t provide him the fare tax invoice for

the same. Initially the complainant had specifically

requested the taxi driver and the opposite party Uber

Cabs at the Uber Cabs in-app support and twitter to

provide the invoice and they had blamed technical

glitch and assured him they would take care of such

things and the issue will be resolved within some days. Believing the words of the

opposite party Uber Cabs the complainant waited for some days with a hope to receive

his invoice from the Uber Cabs but in fact the complainant had not received further

response from the opposite party.

During interaction with the complainant the State Consumer Advisor held that the

opposite party Uber Cabs does not have customer care services to assist and resolve

customer’s day to issues. The Consumer Advisor guided the complainant Shri Saurabh

to approach GST Wing in Sales Tax Department and if not satisfied with their actions he

may lodge complaint in consumer court to claim his demand.

Docket No.18064083

Ms. Swati Kaul had a sewerage blockage problem in her house and her father called

up the MCF helpdesk on 18.06.2018 (complaint number

1636). But with no sign of repairing the blockage by the

MCF till 21.06.2018 and the water is about to come out if

the sewerage and the pots are full of shit. Ms. Swati Kaul’s

father called again the MCF helpdesk on 21.06.2018

(complaint number 1653) to resolve the issue immediately.

On 2nd July 2018 during the interaction with the complainant Ms. Swati Kaul, the State

Consumer Advisor held that the complaint is still in pending state and the MCF help

desk simply delaying the process by misleading and giving false promises repeatedly till

the date (2nd July). Meanwhile the sewerage blockage is in bad shape and started

pealing with dirty water smell and should not stay in that condition fearing the family get

sick because of such unhygienic environment in the house.

On received the complaint through online the state consumer adviser immediately

contact Ms. Swati Kaul’s father and guided to complaint regarding the sewerage issue

at the Toll free number of Public Health Engineering Department, Haryana. Later Ms.

Swati Kaul’s father confirmed and appreciated on telephone that following the state

consumer advice his sewerage problem was resolved immediately.

Docket No. 18072148

Shri Mohit of Gurgaon, Haryana wanted surrender his housing unit immediate after the

lucky draw and gave affidavit to the builder with

a request his refund Rs. 95554 after deducting

cancellation charges. But the builder not giving

proper response to his claim and neglecting his

calls since past two months.

As per RERA 7.5 clause cancellation amount

should be refunded within 45 days. The State Consumer Adviser forwarded the

complaint to Maxworth Company and also concluded with the Builder Mr Gaurav to

resolve the matter by 5th July 2018.

Initially the builder Mr Gaurav asked the complainant to collect the refund by cheque on

11th July, instead of 5th July. Surprisingly when the complainant visited the builder Mr

Gaurav office on the given date, i.e.11 July, the company Maxworth started making

lame excuses in the delaying process. During second follow-up on the complaint by the

State Consumer Adviser on 11 July, asked the opposite party to release the refund to

the complainant immediately and simultaneously advices the complainant to approach

consumer court in case of further delay by the opposite party.

Docket No. 1806966

Mr. Kinshuk Sarkar had bought four baby items from a wholesaler of Burdwan with a

cost of Rs. 2171.00 for the entire four items as per the

MRP. But the wholesaler has charged more than the MRP

i.e. total RS 2240.00 with Bill Invoice No.0002468 and the

complainer made a complaint on this through mail at the

state consumer website www.consumerhelpline.gov.in.

On 6th June 2018 the state consumer adviser sent the

complainer the acknowledgement on the complaint with the complaint registered

No.764123 and further suggested to contact the state consumer adviser with further

details including photo copy of the bill as evidence. On 30th August 2018 the state

consumer adviser sent the details accordingly (File No. 3C-3/18, Letter) to the opposite

party for immediate action and as a matter of fact the case was resolved.

Docket Number: 1707138

Ms Paramita Sarkar was recommended by a placement agency Smart Ed Solutions for

an interview including travel allowances at a school

at Kallakurichi in Tamil Nadu in April 2017. When

the complainant approached Smart Ed Solutions for

her cab fare from Villupuram to Kallakurichi cost Rs.

3461.00, the opposition party initially started delaying the reimbursement and denied

their promises through mail but when the complainant shown the email evidences, the

opposition party finally agreed to pay only Rs.1080.

The state consumer adviser sent the complaint along with all available evidences

accordingly (File No. 3C-66/17, Part-I) to the opposite party for immediate action and

the complainant received the unclear amount Rs. 2071.00 and the case was resolved.

Docket No. 18092939

Complainant: Mr. Machkender Singh

Industry: Legal Metrology

Dated: 18-09-2018

FOP: Charging more than MRP

Facts of Case: Consumer ka kahna hai ki maine Samsung J4 mobile liya tha MRP 10,990 Rupay hai aur dukandar ne hum se 11,500 rupay

liye hai, is sambandh me complain karni hai.

Consumer ki complain legal metrology ke complain portal par darj kar li gai hai.

Status of Case: Resolved

Docket No. 1807267

Complainant: Mr. Salil

Industry: Ecommerce (Amazon)

Dated: 03-07-2018

FOP: The delivery not received

Facts of Case: This has reference to the order placed on Amazon.in on 28th Jun18 for purchase of Philips Induction Cooktop of Rs 2877. The delivery was under Amazon Prime Membership Rs 999 subscribed on 14.06.18.As per the prime, the delivery within 24 hours is to be done. However despite making all the payments, the delivery is not yet made at my home address. It may please be noted that the order was placed for my mother need and delay in delivery has mentally and financially harassed myself and my family. Also I haven’t

received any services as guaranteed by Amazon which disappoints and i feel cheated. I have taken up the matter reg delivery, however no response is received from Amazon. Instead I am asked to wait for day after day to get the material delivered. I am cheated and harassed by Amazon and I request you to kindly intervene and look forward for justice to protect the consumer rights. Your Sincerely, Salil AgarwalRo 2C-568, Duplex, Vasundhara, Ghaziabad U.P – 201012. Ph – 9868925496, 9650546772. Consumer ko offline complaint ke liye uske jile ke consumer forum ke address aur contact No. 0120-2826770 aur online complaint ke liye 1800-11-4000 ki jankari de gayi.

Status of Case: Resolved

Docket No. 1803477

Complainant: Mr. Roop Goswami

Industry: Banking (Loan)

Dated: 06-03-2018

FOP: BANKING EXCESS CHARGING OF SERVICE CHARGES

Facts of Case: I have taken personal Loan from Kotak Mahindra bank Loan no 38175354 on 18-06-2013 Rs 3,50,000. My Loan tenure has been completed and I have

made all the EMI payments which was agreed during the tenure of my loan. The Bank has not presented the bank ECS copy to my Bank Royal Bank of Scotland to honour the EMI of Loan due to which they were ECS dishonored. I had repeatedly requested KM Bank officials,CS Rep by email and calls to resubmit the ECS letter to my bank RBS to honor the EMIs. But KMB did not resolve this

issue despite of my multiple reminders. I paid the EMI online or cash. My CIBIL is bad due to late charges. Information given by consumer that my complaints are resolved Status of Case: Resolved