11

Technology Overview

Logistics Services & Capabilities

22

What We Do

Revenue of ~ $1Billion

100+ sites

20+ countries

12,000+ employees

1.5 M m2 warehouse

space

16.4 M ft2 warehouse

space

SCALE

Inbound Logistics

Outbound Logistics

Fulfillment

Freight

Management

Reverse & Repair

After sales service

CORE

SERVICES

KEY CUSTOMERS

Audi

BMW

FCA

Ford

GM

Harley Davidson

JLR

Mercedes Benz

Scania

Yazaki

Canon

Dell

Diebold

IBM

Lexmark

NCR

Samsung

Verizon

Wincor Nixdorf

syncreon provides outsourced specialized logistics and supply chain solutions (3PL)

3

We provide the full range of 3PL services

…from basic to highly specialized, our focus is specialized logistics

services.

4

2009: NAL

ACQUISITION

North America Expansion

/ Telecom Capability

North America Expansion

Telecom Capability

2011: COMPUSPAR

ACQUISITION

Global Expansion /

Aftermarket Expertise

Reverse Logistics Proficiency

2013: CENTERBRIDGE

INVESTMENT

Centerbridge substantial

minority investment

2007: OUR

BEGINNING:

Walsh Western /

TDS Logistics Merger

Technology

Expertise

Automotive Expertise

Global Expansion

Company History and Growth Prudent organic growth supplemented by acquisitions

5

syncreon Core Strengths

Unrivaled WMS, managed 100% internally

Superior Engineering Capability

Operational Excellence

Seamless Execution

Capital-light 3PL

Specialized Logistics

Strong, Long-standing

Relationships

NA & EMEA Emphasis

Technology & Automotive Focus

6

Pillars of the syncreon Way

Make syncreon a

place people want to

work, while remaining

customer centric.

Enhance our customer

experience to keep

growing existing and

earning new

customers.

Leverage configurable

core solutions, bring new

innovative capabilities

and expand offerings.

Increase capacity and

repeatability for flawless

launches. Always

enhance the customer

experience.

Continuously

improve our

superior

operational

service.

7

Key Clients

“We like to work with customers who are demanding, whose supply chain is evolving fast. That’s reflected

in our customer base. We adapt and evolve our solutions in line with our customers’ requirements.” Brian Enright, syncreon CEO

7

8

Relationships: Length, Strength, Quality

Inbound

Outbound

Sub-assembly

Fulfillment

Aftermarket

Freight

management

1956 1993 1995 1995 1999 1999 2000 2000 2002 2003 2007Value added

services since

TECHCLIENT

9

Industry Awards

&

Customer Recognition

Awards & Recognition

DELL#1 Supplier Customer

Satisfaction 2015

Boston

ScientificGalway Supplier Achievement Award, 2013

ChryslerSupplier of the Year

2014

General MotorsLogistics Supplier of the Year

Brazil, 2013

Gartner#1 Visionary Company - EMEA and NA

3PL Regional Magic Quadrant

2015

Transport Topics Top 25 Warehousing Firm

2015, 2016

Logistics QuarterlyTop 40 American 3PLs

2013

ISCCABest Overall Transportation

2015

Armstrong &

Associates50 Most Successful 3PLs in NA

2014, 2015, 2016

Global Trade MagazineTop 10 Specialized Service

3PL - 2013

Inbound

Logistics Top 100 3PL Provider

2014, 2015, 2016

Supply Chain BrainTop 50 Most Successful 3PLs

NA 2014, 2015, 2016

9

10

Technology Service Offerings

Aftermarket Services

4PL Expertise

Transportation Management

Value Added Services

Warehouse Services

eCommerce Capabilities

11

Warehouse Services

Warehouse Services• We tailor the syncreon WMS to our clients’ process and

plans

• Advanced options beyond the basic Receive, Store,

Pick, Pack, Ship

• Inventory Planning & Management

• VMI experience & flexibility

• Cross-docking expertise

• Returnable Container Management

syncreon designs, develops and maintains its own

Warehouse

Management Systems in-house; each is designed and

customized to meet specific industry demands.

12

Value Added Services

Value Added Services

• Merge in Transit

• Kitting

• Bundling

• Configure to Order (CTO)

• Gift Packing

• Customizing, Nationalizing, Personalization

• Serial number registration

• Relabeling/repackaging/Price-Labeling

• Technical Services

• Quality & Functional tests

• Pre-installation

• Firmware & Software upgrades

• Sub-assembly

• Laser etching

• IP configuration

• Address capturing, cloning, setting

• Inventory Management – Spare Parts & Consumables

• Procurement

13

Transportation Management

Transportation Management

• Fully integrated TMS

• Integrated multi-carrier transport

• Carrier Management & Contracting

• Import/export/customs

• Deconsolidation

• Direct to store, Direct to home

• Returnable Container Management

• Technical Courier services

• Final Mile / White Glove delivery

• FTL/LTL

• Line-haul

• Parcel & Postal

14

4PL Services

4PL Expertise

• Control tower and network management services. We

serve as the single point of contact spanning:

• Multiple carriers

• Logistics management

• Quality

• Order services

• Security

• Sales

• Customer care

• Customs brokerage, etc.

• Business planning

• Change management

• Project management

• Inbound, outbound and reverse logistics management

15

Aftermarket Services

Aftermarket Services• Repair

• Remanufacturing

• Technical Rework & Upgrade

• Dismantling

• Environmental disposal

• Scrap Management & Recycling

• Advance Exchange

• Buy & Sell

• Data Wipe

• Test & Screen

• Filtering: (No Fault Found) & (Beyond Economic

Repair)

• Life Cycle Management

• RMA & Warranty Management

• Planning & Procurement

• Supplier Management

• Technical Courier & Swap Services

• Re-calibration

• Refurbishment

• Repackaging

16

Aftermarket Services

eCommerce Capabilities

• Our customers rely on us to receive, configure, and

deliver their products. syncreon’s eCommerce

fullfiment services include:

• Finished goods distribution centers

• Product configuration

• Tailored customization solutions

• Aftermarket operations

We support these services with full-service control

towers and call centers.

17

Global FootprintStrength in NA & EMEA

EuropeCanon, Daymen, Dell, IBM, Lexmark,

NCR, Toshiba, Wincor, Xerox, and

other technology leaders

North AmericaAgilent, Canon, Dell, IBM, Lexmark,

NCR, Samsung, Verizon, and other

high tech companies

Global

LocationsIBM, Lexmark, NCR, Nextel, and Samsung

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Locations

12

Locations

21

Locations

25

Locations

11

Locations3 Locations

650,000+ M2 of Warehouse space

~5,000 employees

600,000+ M2 of Warehouse space

~5,000 employees

200,000+ M2 of Warehouse space

~2,000 employees

18

Oshawa

Dundee

Laval

North American LocationsLocations & Customers

9

2

2

2

Elk

Torrance, CA

Fremont, CA

Olive Branch, MS

Addison, IL

XTech Client Aftermarket

Vaughan, ON,CAN

YTech Client Pandora

Atlanta, GA

2

22

3

Olive Branch, MS

location

Fremont, CA

Colorado Springs, CO

a

San

York

Kansas City

Lancaster

Hebron

El Paso

St. Louis

MemphisToledo

Click logos in presentation mode to highlight locations

19

XTech Client

Europe LocationsLocations & Customers

Hannover/f

Saarwellingen

Regensburg

Wolverhampton

Duisburg

Bremen

3

3

2 4

Click logos in presentation mode to highlight locations 19

20

Global Locations

ASIAPacific

Middle East& Africa

Russia

South America

Colorado Springs, CO

XTech Client

22

Click logos in presentation mode to highlight locations

21

Project

Definition

Phase

1

Measure and

Analyze

2

Detailed

Design

3

Implementation

4

Continuous

Improvement

5

New Business Launch Approach

Launch Excellence is a Fundamental Pillar of the syncreon Way

22

Project Management Operations

We provide professional Project Management resources to ensure successful projects

Strategic

InitiativesFacilities

Transitions &

Expansions

BPI

Improvement

Initiatives

DMAIC

Projects

Customer

Project

Pipelines

New Business

Projects

23

Flash ReportsInternal weekly Executive “Flash Reports”.

Attended by Executive team and all functional

leads. Project Manager provides an area by area

update. Roadblocks discussed and actions agreed.

Buddy Systemsyncreon to Customer “Buddy” system

established at a functional level

[customer & syncreon IT forum etc.]

.

Cross Functional TeamsCross-functional team meetings are

an essential forum to keep all aligned

to same objectives.

Joint Executive UpdatesJoint Executive updates are usually

set-up on a monthly basis, but can

be tailored to request.

Project Governance & Communication

24

Project Management Tool Kit

syncreon project management tools contain a traditional project management tool set supplemented with Six Sigma.

26

syncreon technology major new projects, 2014-2016

Customer Service Scope Region Year

NCR Aftermarket Services NA hub USA 2016

Canon Re-location., Extension, ExpansionNetherlan

ds2016

alias PandoraWarehousing, Inventory Management &

VASEMEA/NA 2016

Dell MDS International EMEA 2015

Nextel BrazilWarehousing, Transport, material

infrastructureBrazil 2015

XeroxConsumables EMEA Warehousing &

Control TowerNL 2015

NCR Mexico SDMs Repair Mexico 2015

HP Spain Reverse Activities Spain 2015

TA Triumph-Adler

West GmbHWhite Glove Delivery DE 2015

VerizonWarehousing, Final Mile, Reverse, Asset

DispositionUSA 2015

Dell LA Warehouse USA 2015

Samsung On- site repair and logistics for printers

and monitorsColombia 2014

Verizon

North AmericaMid-Atlantic warehousing USA 2014

Customer Service Scope Region Year

Canon Spare parts Management Brazil 2014

Lexmark GEA Logistics Services - Colombia Columbia 2014

Toshiba Tablet Repairs - Poland Poland 2014

Lexmark BRA, repair laser printer Brazil 2014

Lexmark Poland, New Part Numbers Poland 2014

Lexmark Voyager Toner Filling 2014

DellWYSE Warehousing

KMP DubaiDubai 2014

IBMTransport BCN - CB Venlo, Delta power

supply, BarcelonaSpain 2014

Toshiba Madrid, Staging Spain 2014

NCR AUS, New Repairs 2 Australia 2014

Daymen Inbound logistics UK 2014

Verizon Fredricksburg Final Mile USA 2014

NCR Madrid , Local Business - New PNs Spain 2014

British Telecom Slow moving stock storage UK 2014

Samsung, NA

1 year: Sacramento Deployment

NA Warehouse locations / configuration

/Final Mile

USA 2014

New Business Wins

27

IT Capabilities WMS Summary

• RF driven workflow

• Integrated to MHE & Conveyor systems

• End to End traceability

• Vendor Managed Inventory

• Customer Owned Inventory

• Dynamic Put-Away

• Optimal Space Utilization

• Multi-Order types

• Multiple Picking Methodologies

• High volume throughout

• Range of value added services

Customer Integration

• Full Range of EDI capabilities

• Integration to customer ERP’s

Sub-assembly/kitting

Accessory parts

Product Personalization

Configuration & testing

Software imaging

syncreon WMS

Our applications are adaptable to meet our customer needs.

AOS is fully RF driven and supports both Vendor Managed

Inventory and Customer Owned Inventory.

AOS can be fully integrated with engineering solutions.

Separate AOS instances allow for maintenance & deployment

flexibility across operations and time zones.

Extensive B2B integration throughout the product suite and to

Customer ERP’s.

Centrally hosed in High Availability/Disaster Recovery Data

Centres with 99.99+% uptime, automated failover, and 24hr

global support.

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syncreon WMS OverviewFunctional Modules & Capabilities

Put-Away InventoryCycle

Count

Order

Processin

g

Inbound

Replenish-

mentLabeling OutboundPicking Visibility

29

Full Range of

EDI Capabilities

Integration to

customer ERP

Integration to

carriers

EDIFACT, ANSI

X12, XML

AS2, HTTP,

FTP, SFTP

Enterprise Integration

syncreon provides a comprehensive and flexible systems integration offering

30

Reporting & Dashboards

syncreon’s Dashboards provide summarized

activity based information real-time for

operations, management, and customers.

Features include:

• Operational / Performance metrics

• Current activity versus UPHs

• RAG Indicators (Red-Amber-Green)

• Volume information

Enables supervisors to proactively manage

process spikes and volume fluctuations and

maintain SLA adherence.

Dashboards can be accessed securely from

any device within the syncreon wide area

network.

Customers have visibility to process

dashboards via internet, Wi-Fi, or 3G

connections.

31

• Hosted at NAP/SuperNAP DCs in Las Vegas NV,

USA

• Fully redundant, designed for NO single point of

failure

• RTO (recovery point objective) less than 15 minutes

• RTO (recovery point objective) of zero data /

transaction loss

• Minimal user disruption or impact to production

• Consistent syncreon Next-Gen Global Tech stack

• Replication between DCs via redundant, diverse, 10

gigabit Ethernet circuits

• Intel x86 based high-density blade server

architecture

• Semi-annual disaster recovery testing of full site

failover

Business Continuity

32

• Uptime Institute Tier IV rated colocation facilities

• Density, cooling, security, redundancy and energy

efficiency at unprecedented scale and performance.

• Primary & DR Data Centers located 24 Miles apart,

connected by redundant, diverse, 10Gb links.

• Nearly 40 telecom carriers *on-net* allows

unprecedented connectivity options to out IT

services.

• Security – armed, military grade security

• Meets all audit requirements for security,

compliance, regulatory requirements – certified to

the highest levels for government, financial,

commercial and gaming industries.

• Proprietary/Patented HVAC survivability

• 100% data center uptime guarantee in contract.

Business Continuity

33

Environmental

Health & Safety

Social Responsibility

Quality

● ISO 9001

● ISO 20017

● GS1 compliant

● Six Sigma

● OHSAS 18001

● ISO 14001

● TAPA TSR

● Known Consignor

● Regulated Agent

● AEO

● TAPA A

● ISO 14001

● Resource Recycling

● Environmental protection

● Energy consumption reduction

Health and Safety topics are incorporated

into our 5S standards, boardwalk reviews,

and operational work descriptions. They

are fundamental to all process designs

and considered at every subsequent step.

syncreon is working towards

achieving ISO 26000:2010 Social

Responsibility which provides

companies with best practice

guidance in social responsibility,

taking into account societal,

environmental, legal, cultural, and

political and organization diversity,

as well as differences in economic

considerations.

Quality, Environmental, Health & Safety

34

Targets variation

Fixes capability issues VoP

versus VoC

DMAIC Model

Improves process control

Data driven & Data-centric

decisions

Six Sigma

Targets non value added

Focuses on flow and speeds

the process

Reduces invested capital

Removes Buffers

Exposes capability issues

Lean

Business Process Improvement

(BPI) is the comprehensive

quality policy at the heart of

each syncreon operation.

syncreon BPI

BPI

Business Process Improvement Model

Our BPI model Incorporates Lean & Six Sigma

35

Corporate QMS applied to all

locations

ISO 9001: 2008 Certified

ISO 20017

OHSAS 18001

ISO 14001

TAPA TSR & TAPA A

Scope of processes solution

design, new business launch,

operational processes, and

account management

Quality system is housed in

Qpulse document

management system

syncreon Quality Management“If you can’t describe what you are doing as a process, you don’t know what you are doing” - W. Edwards Deming

36

Create training plan for DL’s & IDL’s based on Go live &

recruitment timelines.

Create tools to be used for training: WI’s, Assessments,

Visual aids

Class room session: Document study, System tasks, Process

description, Quality requirements

On the job: Hands on training

Buddy training: After start up. Long term objective...

Trainee signoff by expert and trainer

Trainer

Training

03Certification

Competence Update Q-pulse, Kronos & Competence matrix

Training Methodology

37

Quality Certification ProgramLean & Six Sigma

syncreon has a comprehensive employee training and

certification program to support consistent quality

methods and syncreon standards.

syncreon employees can earn certification in these

areas, among others:

• Kaizen

• Six Sigma Green Belt

• Kanban

• Team Quality Brainstorming

• Gemba Analysis

• Total Production Management

• Overall Equipment Effectiveness

• Five S Program

• Value Stream Mapping

• ABC Quality Analysis

• Poke Yoke Error Proofing

38

Training Process for New Hires

Training

Database is

Updated

Induction

MHE

Assessment

(If needed)

Process

Training

Assessment

Customer info

Site rules

Health & Safety

Manual handling

Quality Awareness

Process Training:

Department specific

W.I. Based

WMS

CSR’s

Quality Requirements

Classical/On the job

MHE Training:

Vehicle specific

Theory + exam

Practical + exam

Support Training:

5S basic

H & S Awareness

A.F.S

Near miss/incident reporting

Q-pulse

3939

Technology Overview

Logistics Services & Capabilities