sylvia verschueren - no test manager, does it work - eurostar 2013
TRANSCRIPT
No Test Manager, Does it Work?
www.eurostarconferences.com
@esconfs#esconfs
Introduction
Situation
Observations
Our conclusions
How to proceed
Summary
Knowledge
What is required
How to organise
29 years at AAB
Test Method Expert
Started as a Developer
In Testing since early nineties
Test & Acceptance Services
CoE Testing
Dutch Bank
One of the largest banks in the Netherlands
A lot happened in our recent history
ABN AMRO & Fortis
Outsourced in 2005
Including testing
Mostly waterfall
Less attention for IT processes
(Sub)domains have different vendors
ITSNL
Domain 6
Subdomain 42
IT NL
DomainsTest Mgt
PM
TM
Acc. testing
Vendors
Dev-ST
PM
Vendors
Dev-Acc
testing
IT NL
DomainsTest Mgt
Audit
Self assessment
Review
Hear
See
Incidents
Management
No increase in incidents
Vendors & others: focus on their part
Adequate
Knowledge
Dedication
Subdomain
ITSNL
Domain
Vendors focus on theirpart
No one overall responsible
Increase of incidents in chains
Control Efficiency
Less and less test knowledge
Lack of innovation
Micromanagement
Large projects hire Test Managers
A single subdomain still has Test Managers
Some sort of test role
XTest Manager function removed … but the work is still there...
… others didn’t take over …
X… and now we lack control
X
Overall test approach is missing
We have forgotten to implement ‘no Test Manager’
Because no one takes overall responsibilityBecause people not
aware of their roleAnd we lack specific test knowledgeSo we don’t ask for
innovationWe don’t act & behave in the way we should
More control to reduce risks, improve efficiency
More test knowledge in our own organisation
More clear test (manager role) responsibilities
Change behaviour
Create awareness
Templates test plan & test report
Train project managers and others
Provide examples
Support people
Assign Test Manager role explicitly
Self assessment
Reviews
Work in progress
A Test Manager is A solution
A different context may requires another solution
Identify & organise test knowledge & skills
We prove itby doing it
You still need a Test Manager. It’s
just words.
Lets see aboutanother few years …
