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Svend Hollensen GLOBAL MARKETING 5 th Edition Hollensen: Global Marketing, 5 th Edition, © Pearson Education Limited 2011 Chapter 8 The international market selection process

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Page 1: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Svend Hollensen

GLOBAL MARKETING5th Edition

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Chapter 8 The international market

selection process

Page 2: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.2

Learning objectives (1)

Define international market selection and

identify the problems in achieving it

Explore how international marketers

screen potential markets/countries using

secondary and primary data (criteria)

Distinguish been preliminary and ‘fine-

grained’ screening

Page 3: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.3

Learning objectives (2)

Realize the importance of segmentation in

the formulation of the global marketing

strategy

Choose among alternative market

expansion strategies

Distinguish between concentration and

diversification in market expansion

Page 4: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.4

Why is it important to identify

the ‘right market’ to enter?

Influences likelihood of success

Influences nature of marketing

programmes

Affects firm’s ability to coordinate foreign

operations

Page 5: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.5

International

market selection in SMEs

Low psychic distance

Low cultural distance

Low geographic distance

Page 6: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.6

The firm The environment

International

market segmentation

INTERNATIONAL MARKET SELECTION

(IMS)

Figure 8.1 Potential determinants of the firm’s choice of foreign markets

Page 7: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.7

Figure 8.1 Potential determinants of the firm’s choice of foreign markets (Continued)

Page 8: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.8

Determinants of firm’s choice

The firm

Degree of internationalization

Size/amount of resources

Type of industry/nature of business

Internationalization goals

Existing networks of relationships

The environment

International industry structure

Degree of internationalization of the market

Host country:

Market potential

Competition

Distance

Market similarity

Page 9: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.9

The firm Environment

Step 1: Selection of segmentation criteria

Step 2: Development of segments

Step 3: Screening of segments

Step 4: Microsegmentation

Market entry

Figure 8.2 International market segmentation

Page 10: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.10

Figure 8.2 International market segmentation (Continued)

Page 11: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.11

Criteria for

effective segmentation

Measurability

Accessibility

Substantiality/profitability

Actionability

Page 12: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.12

Figure 8.3 The basis of international market segmentation

Page 13: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.13

The screening process

Stage 1:

Preliminary

screening

Stage 2:

Fine-grained

screening

Page 14: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.14

What is this?

The _____ is a useful tool for coarse-

grained, macro-oriented screening of

international markets.

Business Environment Risk Index

(BERI)

Page 15: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.15

Page 16: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.16

Figure 8.4 The market attractiveness/competitive strength matrix

Page 17: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.17

Page 18: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.18

Page 19: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.19

Figure 8.5 Underlying questionnaire for locating countries on a market

attractiveness/competitive strength matrix

Page 20: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.20

Figure 8.6 Transnational clustering of the western European marketSource: Welford and Prescott (1996). European Business: An Issue-Based Approach, 3rd edition. Reprinted by permission of Pearson Education Ltd.

Page 21: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.21

Figure 8.7 Micromarket segmentation

Page 22: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.22

Develop subsegments

Demographics

Lifestyles/Psychographics

Consumer motivations

Geography

Buyer behaviour

Page 23: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.23

Figure 8.8 The international market segmentation/screening process: an example of

the proactive and systematic approach

Page 24: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.24

Figure 8.9 The laser printer range of Konica Minolta1 The exhibit does not necessarily reflect the current strategy of Konica Minolta Printing Solutions Europe B.V.

Page 25: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.25

Figure 8.10 The IMS process of Konica Minolta Printing Solutions, Europe

Page 26: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.26

Market expansion

strategies

Should we enter markets incrementally or

simultaneously?

Will entry be concentrated or diversified

across international markets?

Page 27: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.27

Advanced

countries

Developing

countries

Less developed

countriesGro

ss n

ational pro

duct

per

capita

High

Low

Time

Figure 8.11 Market expansion strategies: Waterfall approach (“trickle-down”)Source: Global Marketing Management, by Keegan, Warren J. © Reprinted by permission of Pearson Education, Inc., Upper Saddle River, NJ.

Page 28: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.28

Page 29: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.29

Advanced

countries

Developing

countries

Less developed

countries

Figure 8.11 Market expansion strategies: Shower approachSource: Global Marketing Management, by Keegan, Warren J. © Reprinted by permission of Pearson Education, Inc., Upper Saddle River, NJ.

Page 30: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.30

Page 31: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.31

Figure 8.12 Appropriate global marketing strategies for SMEsSource: Bradley (1995). International Marketing Strategy, 2nd edition. Reproduced by permission of Pearson Education Ltd.

Page 32: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.32

1

3 4

2Concentration

Diversification

Country

Market/customer target group

Concentration Diversification

Figure 8.13 The market expansion matrixSource: Ayal and Zif (1979, p. 84)

Page 33: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.33

Expansion alternatives

1. Few customer groups/segments in few countries

2. Many customer groups/segments in few countries

3. Few customer groups/segments in many countries

4. Many customer groups/segments in many countries

Page 34: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.34

Company factors

Favouring country diversification

High management risk consciousness

Object of growth through market development

Little market knowledge

Favouring country concentration

Low management risk consciousness

Objective of growth through penetration

Ability to pick ‘best’ markets

Table 8.3 International market diversification versus market concentrationSource: adapted from Ayal and Zif (1979); Piercy (1981); Katsikea et al. (2005)

Page 35: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.35

Product factors

Favouring country

diversification

Limited specialist uses

Low volume

Non-repeat

Early or late in product life

cycle

Standard product

Radical innovation

Favouring country

concentration

General uses

High volume

Repeat purchase product

Middle of product life

cycle

Requires adaptation to

different markets

Incremental innovation

Table 8.3 International market diversification versus market concentrationSource: Adapted from Ayal and Zif, 1979; Piercy, 1981; Katsikea et al. (2005)

Page 36: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.36

Market factors

Favouring country diversification

Small markets

Unstable markets

Many similar markets

Low growth rate

Established competitors with large share

Low loyalty

High synergy between countries

Favouring country concentration

Large markets

Stable markets

Limited number of markets

High growth rate

Not excessively competitive

High loyalty

Low synergy effect

Table 8.3 International market diversification versus market concentration (Continued)Source: Adapted from Ayal and Zif, 1979; Piercy, 1981; Katsikea et al. (2005)

Page 37: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.37

Marketing factors

Favouring country

diversification

Low communication costs

Low order-handling costs

Low physical distribution

costs

Standardized

communication

Favouring country

concentration

High communication

costs

High order-handling costs

High physical distribution

costs

Communication requires

adaptation

Table 8.3 International market diversification versus market concentration (Continued)Source: Adapted from Ayal and Zif, 1979; Piercy, 1981; Katsikea et al. (2005)

Page 38: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.38

Page 39: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.39

Figure 8.14 Location of Bajaj’s international dealers

Page 40: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.40

Figure 8.15 Unilever’s global portfolio

Page 41: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.41

Problem: Solution:

Page 42: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.42

Figure 1 Segmentation of the low-cost car marketSource: based on Oxyer et al. (2008)

Page 43: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.43

European suppliers:

Page 44: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.44

Page 45: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.45

Source: based on www.timesonline.co.uk.

Page 46: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.46

Page 47: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.47

Page 48: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.48

Figure 1 The relationship between the wealth of a country and the demand for

lighting

Page 49: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.49

Page 50: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.50

Page 51: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.51

Page 52: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.52

Questions for discussion (1)

Why is screening of foreign markets important?

Outline the reasons why many firms do not

systematically screen countries/markets.

Explore the factors which influence the

international market selection process.

Discuss the advantages and disadvantages of

using only secondary data as screen criteria in

the IMS process.

Page 53: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.53

Questions for discussion (2)

What are the advantages and

disadvantages of an opportunistic

selection of international markets?

What are the differences between a global

market segment and a national market

segment? What are the marketing

implications of these differences for a firm

serving segments on a worldwide basis?

Page 54: Svend Hollensen GLOBAL MARKETING...Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011Slide 8.3 Learning objectives (2) Realize the importance of segmentation

Hollensen: Global Marketing, 5th Edition, © Pearson Education Limited 2011

Slide 8.54

Questions for discussion (3)

Discuss the possible implications that the

firm’s choice of geographic expansion

strategy may have on the ability of a local

marketing manager of a foreign subsidiary

to develop and implement marketing

programmes.