SUZANNE ELIZABETH ROGERS

60 Buttonwoods Avenue, Unit102 set1230@gmail.comHaverhill, MA 01830 978.521.7820

KEY QUALIFICATIONS Works professionally, ethically and with integrity; Upholds the vision and

mission Demonstrated ability to deliver exceptional customer service Good professional judgment and ability to independently make sound

decisions Ability to meet multiple deadlines and manage competing priorities Skilled at addressing a variety situations and negotiating successful

outcomes with a diverse group of stakeholders Ability to work collaboratively with a team of professionals Produces high quality results across the board with a proven track record Excels at streamlining processes and strategic planning

EXPERIENCE Dealer Performance Manager for DMS DivisionASRPro and Dealertrack Technologies, Salt Lake City, UT April 2014 – Present

Hired as sole Proactive Support facilitator. Designed and launched service to assist Fixed Operations Directors and Managers set goals and track their results through interactive accountability software. Created benchmarks to track effectiveness of approach; provided relevant feedback from end users to Development team; created a progressive and repeatable program model; strengthened client vendor relationship through company buy out transition – retained 100% of my customer base.

Business Development Manager for the Fixed Operations DivisionRegan Ford, Inc., Haverhill, MA June 2003 – July 2013

Outside Sales Wholesale Parts: New position created June of 2003. Provided services for Parts department with annual sales of $3,200,000. Strengthened current customer account base; stimulated new account growth (7 of top 20 accounts); created quarterly newsletter publication; established and maintained customer contact database; created marketing materials for distribution; created standard operating procedures for processes; planned, coordinated and managed customer open houses (150 people), community outreach and sales events. Researched and solicited new business through RFP and bid opportunities; integrated processes across departments; served as liaison to vendors and Ford Motor Company.

Commercial Fleet Representative: Service, Parts and Collision. Obtained new fleet business and supported existing customer base which accounts for $1,500,000 of $7,700,000 annual sales; provided superior customer service (references available); built new relationships across dealerships creating new revenue opportunities; facilitated successful bids with state and city municipal accounts.

EXPERIENCE (continued)

Collision Center : Cultivated new business through bi-monthly open house/info sessions with local brokers and agencies; brought in new account that produces $30,000 in sales per month; solicited and grew direct repair relationships; worked with consultant and owner to streamline and reorganize department resulting in increased productivity and revenue; stood in as manager as needed.

Other Accomplishments: Handled all CSI with 97% resolution rate; set up RFP for vendors resulting in an annual savings of $40,000 in 2012/2013; held regular meetings with all fixed ops departments at all levels from mangers to technicians; set up and maintained new initiatives through out fixed ops resulting in new sales and improved CSI; oversaw hiring throughout fixed ops resulting in several high functioning long term placements.

Director of Administration, Whale Conservation Institute, Lincoln, MA

Administration: Researched and developed programs resulting in dramatically increased productivity; updated database and created uniform entry procedures; introduced and structured employee performance evaluations; interviewed prospective employees; coordinated and led weekly staff meetings; organized and executed board meetings and special events.

Operations: Researched expenditures and cut operating costs by 35-55%; initiated and maintained purchase order policy; created Intern/Volunteer program.

Fundraising: Created, implemented and maintained membership programs; facilitated quarterly reports and newsletters; planned and executed Annual Benefit Gala.

Precious Years DaycareSelf-Employed Daycare Provider

Qualified State of Massachusetts licensed Family Daycare Provider.Developed curriculum; provided safe and nurturing environment; maintained accurate records and processed state and local forms; participated in ongoing training and education hours to qualify for license renewal.

Senior Group Leader, Child Development Programs, Gloucester, MA

Planned daily curriculum for ages 9-11; created and implemented behavior management plans; supervised assistants, volunteers and junior group leaders; coordinated scheduling and coverage of extended day program; raised funds for special programming and implemented programs.

VOLUNTEER CONTRIBUTIONSFounding Board ChairUrban Village Montessori Preschool, 09/2015- PresentAssist in the founding and launch of a Montessori children’s house as part of a community development effort.

Founder and Volunteer Leader Hill View Montessori Massachusetts Public Charter School, 05/02 - PresentPassionate member of a ten person team that founded and opened a public charter school in Haverhill, MA; a charter was granted from the Department of Education on February 25, 2003-- the school opened for the 2004-2005 school year; long-term member of Board of Directors and officer of Foundation Board; participate in a variety of leadership roles including chair of Development & Marketing Committee, event planning and execution, staff and student support.

Northeast Family YMCA, 81 Winter Street, Haverhill, MA 03/03 - 10/07Served as a dedicated volunteer member on several seasonal and year round committees, including membership committee, camp committee and an annual golf tournament committee that raises youth scholarship funds; worked on the Capital Campaign Committee to secure large corporate donations.

Volunteer at Haverhill Public Library and Haverhill’s Brightside

EDUCATIONLesley University, Cambridge, MA, Studies in middle school & Special Education

Bay State Junior College, Boston, MA – Accounting and Business Courses

CERTIFICATIONSFully Certified through Ford Motor Company in Wholesale Parts and Outside Sale; Fleet Management Specialist

National Federation of Personal Trainers certified

First Aid and CPR certified for Adults and Children