sustainment of change: planning for sustainability jay ford, phd assistant scientist
TRANSCRIPT
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Sustainment of Change: Sustainment of Change: Planning for SustainabilityPlanning for Sustainability
Jay Ford, PhD
Assistant Scientist
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Statements Statements aboutabout Sustainability Sustainability• Implementation of change does not guarantee that it will
be sustained.• Most changes are sustained at least briefly,1,2 these
efforts are often more difficult than implementation of a change.
• Studies indicate that up to 70% of changes are not sustained.3,4
• Change not sustained is a direct waste of invested resources, has costs associated with missed opportunities, and affects an organization’s ability to implement change in the future.
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HowHow do we define sustainability? do we define sustainability?When new ways of working and improved outcomes
become the norm. (NHS, 2002)
The extent to which newly implemented intervention is maintained or institutionalized within a service setting’s ongoing stable operations (Proctor and Brownson 2012 p. 268)
Sustainability is the continuation of activities or benefits for target recipients after an initial period of funding ends or following the initial implementation of a new program or procedure (Scheirer, 2013)
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SustainabilitySustainability Understand the essential attributes associated with
maintaining a change process. Environment Organization Innovation
Evaluate if the improvements are maintained or improve over a extended time period.
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Sustaining ChangeSustaining Change Focus on creating a culture of change vs. making
the measures Recognize that sustainment is only good for so long. Over time sustainment becomes the new norm. Address the need for continuous improvement. Reach a point where the tipping point of better
practice is the goal
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What do we know about Sustainability?What do we know about Sustainability? Significant heterogeneity exists across organizations Clinicians and managers have different opinions Leadership support is a facilitator and barrier Change complexity appears to influence sustainability Change linked to the underlying organizational culture is
more likely to be sustained. Participation in a given QI intervention appears to influence
staff perceptions about sustainability Short term sustainability is possible but long term is not
certain.
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Sustainability ChallengesSustainability Challenges Staff turn-over; leadership & funding changes that drive
competing initiatives and new agendas that diminish resources for on-going projects.
Tough to find the balance between keeping them focused on the implementation details of the present, while also setting the project up for sustainability. I think the window for effective sustainability planning is right after they have received some positive reinforcement from data that shows success (thus the need to sustain). This celebration moment has energy than can be directed toward establishing the sustain plan. Waiting until later (which is common), results in them no longer being as interested in the project, or having already moved on to something else, Then it's like polishing shoes that are no longer in style. (easy to neglect)
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SustainingSustaining Interventions Interventions
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Adapted from Scheirer MA and Dearing JW. An Agenda for Research on the Sustainability of Public Health Programs. Am J Public Health. 2011; 101:2059-2067
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Six Types of Interventions Six Types of Interventions 11
Implemented by Individual Providers Requiring coordination among multiple staff New policies, procedures and technologies Capacity or Infrastructure Building Collaborative Partnerships or Coalitions Broad scale system change
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1. Scheirer MA, 2013. Linking sustainability research to intervention types Am J Public Health. 2013 Apr;103(4):e73-80
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Sustainability Planning FrameworkSustainability Planning Framework
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Two Sustainability Readiness ToolsTwo Sustainability Readiness Tools Britisth National Health Service Sustainability Index (
http://networkofpractice.org/?q=node/13)
Program Sustainability Assessment Tool (https://sustaintool.org/assess)
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10 Key Factors for Sustaining Change
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Program Sustainability Assessment ToolProgram Sustainability Assessment Tool
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Bringing it all togetherBringing it all togetherEnvironmental Organizational Innovation
Political Support Organizational Capacity Staff Attitudes
Funding Stability Senior Leadership Benefits
Partnerships Clinical Leadership Credibility
Staff Involvement Adaptability
Program Evaluation/Effectiveness of Systems
Communications
Program Adaptation
Strategic Planning/Organizational Fit
Resources
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What Next?What Next? Identify 3 to 8 staff in your agency and ask them to
complete one or both of the sustainability tools Follow-up calls will focus on
Barriers and Facilitators Development of sustain plans
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Sustainability PDSASustainability PDSA
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Sustainability Planning
Sustainability Plans should be:
Simple
Concise
Thoughtful
Focused on a particular aim
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Sustain Plan ProcessSustain Plan Process Assemble the planning team. Envision your program’s future. Review your PSAT results. Decide where to start. Prioritize. Develop a sustain plan Implement the sustain plan Reassess your sustainability capacity each year
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Items to include in a Sustainability PlanWhat should be included in the plan?
Organizational structure for sustainability
Name of the plan ‘owner’, sustain leader and team
Develop clear communication channels to share progress.
Establish procedures and process to support sustainment
Create a method for collecting & monitoring data
Revisit goals on a regular basis (sustainment is the new norm)
Identify red flags or triggers – what might threaten success
Establish checklists to address red flags/triggers as/when they arise, i.e. if key personnel leave, here’s what we will do…
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Key Take-Away Messages
Integrate change into infrastructure
Monitor and evaluate impact of change
Make system simple and useful
Communicate and act on knowledge
Develop and implement a sustain plan
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QuestionsQuestions
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ReferencesReferencesFord II, JH, Krahn, D., Wise, M., and Oliver, KA. Measuring Sustainability within the
Veterans Administration Mental Health Systems Redesign Initiative. Quality Management in Healthcare, 2011; 20(4): 263-279. PMC3188394
Ford II JH, Krahn D, Oliver K and Kirchner JA. Sustainability in Primary Care and Mental Health Integration Projects in Veterans Health Administration (2012). Quality Management in Healthcare 21(4): 240-251.
Johnson K, Hays C, Center H, Daley C. Building capacity and sustainable prevention innovations: a sustainability planning model. Eval Program Plann. 2004; 27(2): 135-149.
Scheirer MA. Is Sustainability Possible? A Review and Commentary on Empirical Studies of Program Sustainability. American Journal of Evaluation. 2005; 26(3): 320-347.
Scheirer MA and Dearing JW. An Agenda for Research on the Sustainability of Public Health Programs. Am J Public Health. 2011; 101:2059-2067
Scheirer MA. Linking Sustainability Research to Intervention Types. American Journal of Public Health (In press).