autonomics sustainment
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Copyright © 2009 Aviation Wikinomics, Inc. Confidential Proprietary Trade Secrets & Know How
PRESENTED BY: MICHAEL WM. DENIS
AVIATION WIKINOMICSAVIATION WIKINOMICSAIRLINE, AEROSPACE & DEFENSE INNOVATORS
Autonomic Lifecycle Sustainment Comes of Age
PRESENTED TO: AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE
23 - 24 March 2010, Hilton Miami Downtown Hotel - Miami, USA
March 29, 2010 1Thales and BWS ProprietaryCONFIDENTIAL
1 Impact Statement
Autonomic capabilities are changing the
landscape of aircraft lifecycle sustainment
to the same degree that the gas turbine
engine changed commercial aviation and
FedEx changed the logistics industry!
March 29, 2010 2Thales and BWS ProprietaryCONFIDENTIAL
2 History of Autonomics
�1898 – Medical term defining a subset of the Central Nervous System
�Autonomic: au·to·nom·ic : \ˌo-təəəə-ˈnä-mik\ : adjective
– 1 : acting or occurring involuntarily <autonomic reflexes>
– 2 : relating to, affecting, or controlled by the autonomic nervous system or its effects or activity <autonomic drugs>
– au·to·nom·i·cal·ly : o-tə-ˈnä-mi-k(ə-)lē\ : adverb
�1978 – Office of Naval Research funds Boeing & United Airlines to develop new methods of aircraft maintenance planning resulting in Nolan & Heap’s Reliability Centered Maintenance report.
�1991 – IBM defines the term relative to computing and begins to develop there vision for autonomic networks.
�1994 – Office of Naval Research becomes a founding member and sponsor of MIMOSA for the development of an Open Systems Architecture for Condition Based Maintenance (OSA-CBM)
�1997 – Office of Naval Research funds Raytheon to develop of a Generalized Automated Maintenance Environment (GAME) – which results in Boeing IDS / GEAE’s Automated Maintenance Environment (AME) for the F/A-18 E/F Super Hornet.
�2000 – Arthur “Art” K. Cebrowski (VADM/USN ret.) appointed Director, Force Transformation, OSD – begins to define Sense & Respond Logistics strategy, concept of operations (CONOPS) and required capabilities.
March 29, 2010 3Thales and BWS ProprietaryCONFIDENTIAL
3 History of Autonomics
�2001 – Lockheed Martin Aeronautics proposes the development of an
Autonomic Logistics Information System (ALIS) in support of the multi-
national Joint Strike Fighter program competition – to enable OSD’s Sense
& Respond Logistics CONOPS and strategy.
�2002 – Accenture working with Delta TechOps submits 11 US/EU patents
on the use of autonomic capabilities to enable multi-dimensional
configuration management, predictive maintenance and lifecycle
optimization of complex assets.
�2006 – Boeing CAS proposes the Goldcare program for the B787
Dreamliner and begins development of an Aircraft Health Management
(AHM) solution, Maintenance Execution Management (MEM), Integrated
Materials Management (IMM), Electronic Flight Bag (EFB), and
Electronic Technical Log (ETL / Toolbag).
�2000-2008 – Airbus Airman AHM & AirN@v, Embraer AHeAD, Lockheed
Martin Aeronautics PHM, ATA iSPEC2200, ASD S1000D, ASD SX0001,
ISO 10303 AP 239 STEP, ISO 13374 CBM, …
�2009 – Bombardier proposes a performance based / fixed cost support
business model for the C-Series 110/130 aircraft leveraging a Centralized
Maintenance & Health Management System and global logistics network.
March 29, 2010 4Thales and BWS ProprietaryCONFIDENTIAL
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Regulatory Services
Logistics Services
Technology Services
Financing & Leasing
Engineering Services
Total T
echnical S
ervicesMaintenance Services
Defense Operators & Depots
Engine OEM
Airframe OEM
Component OEM
Commercial AircraftFleet Operators
Le
ga
cy I
n USAF/USN
Fle
et
1
Fle
et
2...
UK MoD
Fle
et
1
Fle
et
2
...
CountryX
MilitaryForces...
Other Segments:� BizJet / Corporate� Air Taxi / VLJ� GA: General Aviation
...
Le
ga
cy O
ut
LC
C N
et
Ou
t
3PMP & 3PL
Sourcing, Provisioning, Procurement, Warehousing, Distribution, Transportation, 3PL
Maintenance Planning / Packaging / Scheduling, Regulatory Compliance, Tech Docs, Reliability Engineering
Air
fram
e,
En
gin
e, C
om
po
nen
t &
To
tal T
ou
ch
Serv
ices
Power x Hour Engine Bundling, ACMI Wet Lease, Performance Driven Outcomes
FAA, JAA/EASA, CAA, NTSB
Infrastructure Products / Services, SaaP (On-Premise, EAI, Application Management), System Integration, SaaS (On-Demand)
Aviation MRO: Industry Structure = “Eco-System”
March 29, 2010 5Thales and BWS ProprietaryCONFIDENTIAL
5
Customer Relationship
Management
Supply Chain Management
Reservations, Airport
Operations, Finance & Human Capital
Shop, Tool & GSE Maintenance
Airframe & Engine
Maintenance
Flight Operations Maintenance
Engineering,
Maintenance Programs & Regulatory
Pricing, Marketing
Res, Sales & GD
Airport
Operations
Flight
Operations
Human Capital
Management
Finance, SEC,
PRA, Accounting
Aviation MRO: Core Business Processes & Interfaces
March 29, 2010 6Thales and BWS ProprietaryCONFIDENTIAL
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EASA, FAA, ICAO, ATA, IATA, ASD, AIA
Core Business Processes vs. Industry Structure
Collaboration Capabilities are no longer an option!
March 29, 2010 7Thales and BWS ProprietaryCONFIDENTIAL
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Finance & Human Capital
� Key Finance & Accounting capabilities
– Treasury & Working Capital Management
– Accounting (GL, AP, AR)
– Supplier Payments (AP)
– Customer Invoicing & Billing (AR)
– Taxation
– Activity Based Costing
– Securities & Regulatory Reporting
– Finance & Weighted Average Cost of Capital
� Governance, Risk & Compliance Management
� Key Human Capital Management capabilities
– Corporate Structure & Work Center definitions
– Employee Management & Self Service (B2E)
– Payroll Management
– Benefits Management
– Workforce Planning & Staffing
– Recruiting, Training & HC Development
Financeand Human Capital
Management
Engineering, Maintenance &
Material Management
Document & Content
Management
MRO & SCM
� Key Customer Relationship Management
– Sales Force & Contact Management
– RFP / RFQ & Contract Management
– Customer Service & Visibility Integration
� Key Engineering capabilities
– Multi-Dimensional Configuration Management
– MRB & MPD Definition & Management
– AD/SB/EO Management
– Job / Task Card Management
– Equipment, MPD and Task Reliability
� Key Maintenance capabilities
– Production Planning (Content of Work)
– Visit Scheduling / Capacity Scheduling
– Visit work package Sequencing
– Production Control
– Quality Control & Quality Assurance
– Post Visit analysis & Continuous Improvement
� Key Supply Chain capabilities
– Sourcing, Negotiating & Contracting
– Material Management & Purchasing (Logical)
– Inventory Control – Receipt, Warehousing,
Distribution and Logistics (Physical)
– AOG & B2B Web Logistics Exchanges
Document / Content Management� Key Document and Content Management
capabilities
–Contracts, Records and AD/SB/EO Documents
–Technical Manuals (AMM, FIM, IPC, CMM, SRM)
–Job / Task Cards and Logs / eLogs
The three core technical enablers of aviation MRO
ConfigurationManagement
March 29, 2010 8Thales and BWS ProprietaryCONFIDENTIAL
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1
Open System Architecture for Condition Based Maintenance (Component View)
March 29, 2010 9Thales and BWS ProprietaryCONFIDENTIAL
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T2 Turbine
Inlet
Temperature
N3Turbine
SpeedV3Turbine
Vibration
Advisory Generation (AG): provides
actionable information required to 1) make
immediate operational changes and 2)
optimize lifecycle reliability, maintainability and
availability of equipment.
Prognostics Assessment (PA): determines
future health states, failure modes and
remaining functional and, or economic life
based on current health state, deterioration
rates and forecasted usage of equipment and
maintenance policies and procedures.
Health Assessment (HA): determines current
health state given functional parameters and
faults of equipment leading to diagnostic
processes, preventative and corrective actions.
State Detection (SD): facilitates the creation
and maintenance of normal baseline “profiles”,
searches for abnormalities whenever new data
are acquired, and determines in which
abnormality zone, if any, the data belongs.
Data Manipulation (DM): performs signal
analysis, computes meaningful descriptors,
and derives virtual sensor readings from the
raw functional measurements.
Data Acquisition (DA): converts an output
from a transducer to a digital parameter
representing a physical quantity and related
information.
2
Open System Architecture for Condition Based Maintenance (System View)
March 29, 2010 10Thales and BWS ProprietaryCONFIDENTIAL
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LRUs
Applicability of Information
Utility and “Value Density”of Information
3
Organization Perimeters
Component / LRU Systems / Aircraft Fleets
Prognostic
Assessment
Prognostic
Assessment
Advisory
Generation
Advisory
Generation
External
Sources of
Information
External
Sources of
Information
OSA-SOA
Web Service
OSA-SOA
Web Service
Maintenance
Information
System
Maintenance
Information
System
Health
Management
System
Health
Management
System
Health
Assessment
Health
Assessment
Data
Acquisition
Data
Acquisition
SensorsSensors
Data
Manipulation
Data
Manipulation
State
Detection
State
Detection
Information Flows
OSA-EAI
Web Service
OSA-EAI
Web Service
OSA-CBM
Web Service
OSA-CBM
Web Service
Collaboration
Network
Cabin
MIS
MCC
Flight Deck
EFBELB
ACMS
CMS
Sensor(s)
Utility / Value Density of Information
SOC
Open System Architecture for Condition Based Maintenance (Aircraft View)
March 29, 2010 11Thales and BWS ProprietaryCONFIDENTIAL
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Airframe
OEMs
Airframe
OEMs
Total Care
Fleet
Manager
Total Care
Fleet
Manager
Applicability of Information
Utility and “Value Density”of Information
4
Systems / Aircraft
Airline Fleet External Autonomic Lifecycle Sustainment Providers
Organization Perimeters
Information Flows / Collaboration Hub
Utility / Value Density of Information
Engine
OEMs
Engine
OEMs
Component OEM
Component OEM
3rd Party
MROs
3rd Party
MROs
3rd Party
Logistics
Providers
3rd Party
Logistics
Providers
Regulator FAA / EASA
Regulator FAA / EASA
Component
OEM
Component
OEMComponent OEM
Component OEM
Component
OEM
Component
OEM
Open System Architecture for Condition Based Maintenance (Fleet & Collaborative Eco-System View)
Sub-
Component
OEM
Sub-
Component
OEM Sub-
Component
OEM
Sub-
Component
OEM
Sub-
Component
OEM
Sub-
Component
OEM
March 29, 2010 12Thales and BWS ProprietaryCONFIDENTIAL
12 The Chokepoint to Eco-System Collaboration is the MIS
March 29, 2010 13Thales and BWS ProprietaryCONFIDENTIAL
13 MRO IT Architecture will be based on ASD SX0001 and SOA
Maintenance
Information
System
S5000FInternational
Specification for
Service Data
Capture &
Management
using ISO 13374
OSA-CBM,
ACARS, On-Board
Systems & FOQA
S1000DInternational
Specification for
Technical
Publications
(IETP / IETM)
using a
Common Source
Data Base (CSDB)
S2000MInternational
Specification for
Materiel
Management
(SCM) using
EDI / XML
Automated
Processing
S4000MInternational
Specification and
Procedures
Handbook for
RCM / MSG3
Scheduled
Maintenance and
Reliability Analysis
S3000LInternational
Application and
Procedures
Handbook for
Logistics Support
Analysis (LSA)
ISO 10303
AP 239Specification for
Product Life Cycle
Management
(PLCS) & Multi-
Dimensional
Configuration
Management
(MDCM)
ISO 10303International
Specification for
Product Data
Management
(PDM) & Computer
Aided Design,
Engineering &
Manufacturing
(CAD, CAE, CAM)
ERP Finance,
Accounting &
Controlling via
SAS 70 processes
and procedures
compliance
SCORM International
Specification for
Advanced
Distributed
Learning using
the Shareable
Content Object
Reference Model
ERP Human Capital
Management –
Recruiting,
Succession,
On-Boarding,
Talent, Training
and Learning
Management
Flight Operations
SystemsOperations Control
/ Maintenance
Control, Air Traffic
Control, Weight &
Balance and
Dispatch
J2EE Web Service Universal Adapter (ESB / SOA)LDAP & PKI
Security Services
Device, Printer & Wireless
Services
March 29, 2010 14Thales and BWS ProprietaryCONFIDENTIAL
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Source: Marc Benioff, CEO, salesforce.com, Tour de Force Atlanta, Apr. 2008, “The Future of Cloud Computing”
Software as a Service / On Demand key differentiators:
March 29, 2010 15Thales and BWS ProprietaryCONFIDENTIAL
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Source: Marc Benioff, CEO, salesforce.com, Tour de Force Atlanta, Apr. 2008, “The Future of Cloud Computing”
Just as software evolved via Abstraction, Virtualization and Outsourcing…
March 29, 2010 16Thales and BWS ProprietaryCONFIDENTIAL
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Source: Marc Benioff, CEO, salesforce.com, Tour de Force Atlanta, Apr. 2008, “The Future of Cloud Computing”
… so too are Platforms migrating to the SaaS / On Demand business model …
March 29, 2010 17Thales and BWS ProprietaryCONFIDENTIAL
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MRO ITMROSCMCateringCRS / GDS
… a business model that originated in the airline industry.
March 29, 2010 18Thales and BWS ProprietaryCONFIDENTIAL
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Source: Saugatuck Technology, 2007, “SaaS Beyond the Tipping Point”
The focus of SaaS shifts over time from cost-effective delivery of stand-alone applications (Wave I), to integrated business solutions enabled by web services and ESBs (Wave II), then to human workflow and collaboration based business transformation (Wave III).
Wave III: 2008-2014Workflow-enabled
Business Transformation
SaaS 2.0Evolution of Software-as-a-Service
Wave I: 2001-2006Cost-effective
Software Delivery
Ad
op
tio
n
Low
High
SaaSTipping-Point
2006
Wave II: 2005-2010Integrated
Business Solutions
SaaS 1.0
2007 2008 2009 2010 2011 2012 20132003 2004 2005
Early Adoption• Stand-alone Apps• Multi-tenancy
• Limited Configurability• Focus on TCO / rapid deploy
2014
SaaS 2.0
Ubiquitous Adoption• Optimized Business Ecosystems
• IT-targeted Ecosystems• Inter-enterprise Collaboration• IT Utility / SaaS Infrastructure• Customized, Personalized Workflow• Focus on Business Transformation
Mainstream Adoption• Integrated w/ Business Portfolio
• SaaS Integration Platforms • Business Marketplaces
and SaaS ecosystems• Customization Capability• Focus on Integration
There are three waves of adoption of a Disruptive Value Innovation
March 29, 2010 19Thales and BWS ProprietaryCONFIDENTIAL
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By 2010, a new SaaS business services provisioning model emerges, combining pure-play SaaS solutions with business services from both next-generation and traditional infrastructure, application hosting, Managed Service Providers and Business Process Outsourcing (BPO).
While many SaaS vendors desire to remain pure-play application solution providers, customers and industry specific trends in addition to Wall-street economic valuation metrics will decide how far into business services SaaS must go to effectively compete with traditional software vendors.
SaaS2.0
SaaS1.0
ASP
BusinessProcess
Outsourcing (BPO)
Infrastructure,Hosting &
ApplicationManagement
New Collaboration Services Models
Pure Play Infrastructure / Communications
SaaS Infrastructure / SIPs
SaaS BPO
SaaS CSP
Source: Saugatuck Technology, 2007, “SaaS Beyond the Tipping Point”
SaaS and BPO are on a collision course …
March 29, 2010 20Thales and BWS ProprietaryCONFIDENTIAL
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Strategic
Value
Tactical
Value
System
Collaboration
Business Processes
Business Applications
Technology Infrastructure
Business Services Provider
Business Process Management
Software
as a Service
Application
Management
Infrastructure Management
Hosting Services
�From 1:1 to 1:N
�From client site to web site
�From SMB to global 1000
�From tactical to strategic
�From commodity to industry specialized�From cost-reducing to profit-enhancing
Operational
Value
Collaboration Services Provider
Systems Integration
Management
Increasing ROIC for an
Industry Collaborative
Shared Service
Increasing Propensity to
Outsource
Commodity Activities
Optimal Single Company
Risk / Return Proposition
On-Premise DeliveryFixed Solutions
Fixed Cost Plus Pricing Transaction Oriented
1:1 Company Standards
1:1 Client-specific Dedicated Delivery
On-Cloud Delivery Configurable Solutions Shared
Utility Pricing
Event / Workflow Oriented1:N Industry-standards 1:N Industry-specific Ubiquitous Delivery
… to create new business models around Eco-System collaboration.
AdvisoryServices
TechnologyServices
BusinessServices
PerformanceServices
March 29, 2010 21Thales and BWS ProprietaryCONFIDENTIAL
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Structure of Industry & Integration
Nature of Demand & Supply (Services)
Process, Human Capital ConsultingOrg Design, Training, BPR, LEAN/6σσσσ
System EngineeringImplementation, Integration
Engine Maintenance
LeasingEngine, Airframe, ACMI
Engineering ServicesAD/EO, PMA/STC, ECM/DCM/Task Cards
Infrastructure ManagementOn-Premise H/W, LAN, Comms
Application ManagementOn-Premise Apps
AdvisoryServices
TechnologyServices
MaintenanceServices
BusinessServices
KnowledgeServices
PerformanceServices
Increasing Complexity to ExecuteIncreasing Barriers to Competitor Entry and Customer Exit
Increasing Margins of Return
Incre
asin
g B
read
th o
r D
ep
th o
f S
erv
ices D
em
an
ded
Decre
asin
g S
ou
rces o
f S
up
ply
Pro
vid
ed
Incre
asin
g R
isks t
o M
arg
ins
Technology ConsultingApplication & Infrastructure
Strategy ConsultingFinancial, Marketing, M&A
Business Process OutsourcingFI, HR/Payroll, Call Ctr, CRM
Utility ComputingHosting, Grid H/W, WAN, Comms
Airframe MaintenanceHangar / Heavy Check / RON
Component MaintenanceAvionics, LRUs, Subs, Fab
Line Maintenance
Engine Power X HourBundled Acq + Eng + Mtc + Log
Airframe Performance MgtPBL, PBC, Goldcare, TTS+
Fleet ManagementReg, Mx Program & Pln, MOC
3rd Party LogisticsVMI, Warehousing, Dist / Trans
Knowledge ManagementCAMP + CASS + Reliability = BIIn
creasing Margins
Aviation MRO Industry Structure vs. Nature of Services
March 29, 2010 22Thales and BWS ProprietaryCONFIDENTIAL
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EASA, FAA, ICAO, ATA, IATA, ASD, AIA
Core Business Processes vs. Industry Structure Revisited
Collaboration Capabilities are no longer an option!
March 29, 2010 23Thales and BWS ProprietaryCONFIDENTIAL
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Document & Content
Management
Finance & Accounting
and Human Capital Management
Engineering, Maintenance
& Supply Chain
ConfigurationManagement
PaaS SaaS
EaaS
Strategy ConsultingMarket, Biz Arch, M&A
Business Process OutsourcingFI, HR/Payroll, Call Ctr, CRM
Fleet ManagementReg, Mx Program & Pln, MOC
Technology ConsultingApplication & Infrastructure
Engine Power X HourBundled Fin + Eng + Mtc + Log
Airframe Performance MgtPBL, PBC, Goldcare, TTS+
3rd Party LogisticsVMI, Warehousing, Dist / Trans
Knowledge ManagementCAMP + CASS + Reliability = BI
Cloud Computing is changing Collaboration Delivery
TechnologyServices
BusinessServices
PerformanceServices
March 29, 2010 24Thales and BWS ProprietaryCONFIDENTIAL
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The global sustainment operations centre in Fort Worth, Texas, USA. © Lockheed Martin
Maintenance information system linking the seven global F-35 operators is activated for flight testLockheed Martin is getting a head start on plans for a global Joint Strike Fighter sustainment system by switching on the information network that will collect, analyze and communicate maintenance data for F-35 flight testing.
The autonomic logistic information system (ALIS) will begin collecting data from the first F-35, which had completed 17 flights by the end of April. Initially data will be entered by maintainers, but an upgrade is planned to enable the aircraft to downlink data in flight, says Kevin LeBeau, ALIS integrated product team director.
ALIS provides 38% of the functionality needed to support the 14 development flight-test aircraft planned, says LeBeau, enabling maintainers to isolate faults and trigger the supply chain to deliver replacement parts.
Functionality is based on commercial software, including the Maintenix maintenance management system developed by Canada's Mxi Technologies. LeBeau says the ALIS team is developing shippable code every 30 days. When the second F-35 flies in May 2008 maintainers will be able to run checks and access status on the flight line using laptops and handheld portable maintenance aid.
Lockheed has established an operations control centre at its Fort Worth, Texas facility that includes sustaining engineering in order to develop repair tasks, improve component reliability and optimize the maintenance program against key performance parameters of aircraft availability, sortie generation rate and the performance based logistics contract, which shares risks and costs between the US DoD and Lockheed.
The international program team includes the United States, United Kingdom, Italy, Netherlands, Turkey, Canada, Australia, Denmark and Norway with Singapore and Israel participating through a non-program Security Cooperative Participation agreement.
Aviation MRO Trends: BPO and SaaS are merging into Performance Based Collaboration Services.
Source: Lockheed Martin Aeronautics, 2006
March 29, 2010 25Thales and BWS ProprietaryCONFIDENTIAL
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HAECO is pleased to offer Fleet Technical Management (FTM) and Inventory Technical Management (ITM), two comprehensive total support packages that provide cost-effective, customized engineering and maintenance solutions. Airlines have recognized, in a highly competitive environment, they need to focus on their core competence of flight operations, maximizing revenue/yield and driving out costs by allowing HAECO to provide technical management services through a dedicated team of professionals that covers all aspects of airline engineering functions to ensure fleet operational safety and airworthiness requirement are totally complied with, to the satisfaction of operators' QA and regulatory authorities. HAECO selected and implemented Rusada’s enterprise:airline to provide the Fleet Technical Management (FTM) capability.
Lufthansa Technik’s unique Technical Operations web suite, manage/m™, allows commercial aircraft operators to manage all core functions of their fleet’s regulatory, engineering, maintenance and supply chain operations as a completely web-based system. All they need is access to the Internet – LHT does the rest.
Rounding out Lufthansa Technik’s Total Technical Services all-encompassing portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m™ comprise a complete range of airline proven support functions that permit operators to live up to their responsibilities to the aviation authorities. manage/m™ improves effectiveness and efficiency offering real added value. manage/m™ is powered by Swiss Aviation Software’s AMOS solution.
Lufthansa Technik is proud to sponsor the official READI – web suite application! The purpose for the Reliability Exchange of Airline Data International (READI) is to provide a forum for the exchange of operational benchmark data, establishing the performance metric fleet Mechanical Scheduled Performance (MSP). READI is hosted by FedEx and currently comprises 30 airlines and OEMs.
Boeing CAS, Boeing IDS, Lockheed Martin Aeronautics, Rolls Royce DS&S, Bombardier, Embraer, Delta TechOps, KLM / AFI all have similar offerings in place or in some stage of realization
Aviation MRO Trends: BPO and SaaS are merging into Collaboration Services.
March 29, 2010 26Thales and BWS ProprietaryCONFIDENTIAL
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Customized
proprietary version
of SAP A&D IS 3.0
Lufthansa Systems
AirlinesCargoCateringMaintenanceTechnologiesFinance & Investing
Lufthansa AG
Passenger
Services
Lufthansa Airlines
Cargo Carrier
Freight Forwarding
3PL Services
Lufthansa Cargo
Swiss International
Catering
LSG SkyChef
Finance & Investing
Leasing
Consulting
Travel Mgt
Airliance, Amadeus
LH Holdings
LHT Airline Customers LHT Airline Customers
LHT LogisticsLHT Philippians, Sofia, Malta, Tulsa, Alitalia, Budapest, Shannon, AMECO, Shenzhen, CSA
Lufthansa Technik
LHT example of Aviation MRO BPO and SaaS convergence
March 29, 2010 27Thales and BWS ProprietaryCONFIDENTIAL
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Information technology is central to Boeing’s corporate strategy of creating value for their aircraft customers and their passengers. This is a global strategy that leverages advanced networks, communications and applications to share information digitally amongst all stakeholders. This initiative is shared across all Boeing business units and extends from onboard technology enhancements to lifecycle information management tools. Maintenix® is central component of this strategy for the 787 aircraft as it provides the information hub for managing data and integrating these diverse technologies and services for the Boeing GoldCare offering. The objectives of the initiative include:
Leverage Boeing’s engineering knowledge and fleet-wide perspective to improve resource planning and maintenance execution activities
Automate traceability from maintenance activities back to compliance with source documents for maintenance requirements
Leverage fault information being captured onboard the aircraft to streamline line maintenance planning and execution activities
Set industry standards to facilitate closer integration between the airline community and the manufacturers and maintainers
Boeing signs Long Term Agreement with Mxi Technologies
Ottawa, Canada (July 8th, 2008) – The Boeing Company has named Mxi as a partner for GoldCare, Boeing's comprehensive life-cycle management service developed for the 787 Dreamliner. Boeing has selected Mxi to supply Maintenix®, an integrated, intelligent software solution that will serve as the maintenance management portion of a comprehensive suite of enabling technologies for GoldCare.
Under GoldCare, Boeing leads and integrates a global team to deliver maintenance, engineering, and materials management tasks within a predictable per-flight hour cost. Goldcare offers two levels of service, GoldCare and GoldCare Integrated Materials Management Service; both of which include new enabling technologies that turn airplane operating data into actionable information and knowledge.
Ottawa, Canada (July 23rd, 2008) – The Boeing Company, the world's largest manufacturer of commercial jetliners and military aircraft, has signed a "Software License Distribution Agreement" with Mxi Technologies, a leader in aviation maintenance management software. Under terms of the agreement, Mxi will supply Maintenix®, an intelligent, integrated software solution that will provide Boeing with meaningful improvements to their labor productivity in after-sales product support.
Boeing’s Global Operations Center. © The Boeing Company
Aviation MRO Trends: BPO and SaaS are merging into Performance Based Collaboration Services.
Source: Boeing Commercial Airplane, 8 July, 2008 and Mxi Technologies, 23 July, 2008
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“Technology is the key enabler of this kind of collaboration,
which involves a significant amount of product lifecycle management
across multiple countries. Boeing requires all its partners on the 787
to use an application called Catia, made by Dassault, and the plane is
designed at a special online site, maintained by Boeing, called the
Global Collaboration Environment. Goldcare customers, will also
benefit from advance engineering, maintenance and supply
chain management collaboration technologies that will
significantly reduce and predictably smooth lifecycle costs.”
GoldcareGoldcare Network PartnersNetwork Partners
Americas Europe / MENA Americas Europe / MENA AsiaPacAsiaPac
OR
?
Back Office
(ERP)
Maintenance
(MIS)
Boeing example of Aviation MRO BPO and SaaS convergence
Source: Boeing Co. as reported in CIO Insight magazine, 6 March, 2007
March 29, 2010 29Thales and BWS ProprietaryCONFIDENTIAL
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Aviation MRO Trends: BPO and SaaS are merging into Performance Based Collaboration Services.
Source: Bombardier, C-Series Program Update, Paris Air Show, June, 2009
March 29, 2010 30Thales and BWS ProprietaryCONFIDENTIAL
30 Bombardier example of Aviation MRO BPO and SaaS convergence
Source: Bombardier, C-Series Program Update, Paris Air Show, June, 2009
March 29, 2010 31Thales and BWS ProprietaryCONFIDENTIAL
31 … enabling Performance Based “Nose-to-tail” Total Support.
Source: Bombardier, C-Series Program Update, Paris Air Show, June, 2009
March 29, 2010 32Thales and BWS ProprietaryCONFIDENTIAL
32 Strategic Questions
Are your internal MRO IT solutions:Addressing internal requirements:Increasing Labor Productivity?
Decreasing Material Costs?
Decreasing IT Labor, Infrastructure and Solution Costs?
Increasing Aircraft Availability?
Increasing Component Engineering Reliability?
Increasing Maintenance Program Reliability?
Addressing external requirements:Increasing Business Agility?
Increasing Compliance to Industry Standards?
Increasing Regulatory Compliance?
Enabling Eco-System Collaboration?
Adding Stakeholder Value?
March 29, 2010 33Thales and BWS ProprietaryCONFIDENTIAL
Michael Wm. Denis is the Founder of Aviation Wikinomics, Inc., a
global consultancy focused exclusively on innovation of airline,
aerospace and defense aircraft lifecycle sustainment capabilities.
Michael has over twenty-two years experience in managing
maintenance operations and advising tier one airlines, aerospace
manufacturers and third party MRO companies. His current
research is focused on the use of disruptive technologies in the
optimization of revenue generation versus aircraft sustainment
costs across the various lifecycle phases of complex assets, as
well as Software as a Service and Business Process Outsourcing.
Prior to Aviation Wikinomics, Michael was a co-founder of Blue
Water Solutions, Inc. with Dr. John B. Kirk and Malcolm B. “Mac”
Armstrong, LTG / USAF retired. Michael began his technology
career at Accenture, where he was the Director, Aviation
Maintenance Solutions. Michael served twelve years in the US
Navy as a Surface Warfare Officer and Gas Turbines Engineer.
Michael attended the Georgia Institute of Technology earning a
Bachelor of Nuclear Engineering and holds a Master of Decision
Science from the J. Mack Robinson College of Business at
Georgia State University. He is a member of the Institute for
Operations Research and the Management Sciences, the
American Society of Quality and the Six Sigma Forum.
A native of Houston, Texas, Michael currently
resides in Atlanta, Georgia, with his wife, Jackie,
and son, Kyle, while daughters Ashley and
Courtney attend the University of Georgia and
Kennesaw State University, respectively.
MICHAEL WM. DENISPRINCIPAL
AVIATION WIKINOMICSAIRLINE, AEROSPACE & DEFENSE INNOVATORS
M: +01 678.524.8289
F: +01 772.594.8289
L: www.linkedin.com/in/michaelwdenis
March 29, 2010 34Thales and BWS ProprietaryCONFIDENTIAL
AVIATION WIKINOMICS