Sustainability Business Services (SBS)

February 2016

www.pwc.com.cy

Does your company practice responsible leadership? Shareholders expect your company to generate profits. But, they also want your company to make a positive contribution to society while minimising any negative effect it might have on the environment.

Balancing economic interests against social and environmental concern

Quality Management

• System development and implementation of quality management systems (ISO 9001, EFQM),

• The use of Total Quality Management Tools and Techniques (CAF),

• Annual quality management system audit and monitoring,

• Certified training seminars in the areas of quality management.

Process Improvement Services

Process re-engineering

• Process definition and process mapping, • Process design and improvement, • Process implementation support, • Implementation of Lean Six Sigma techniques, • Key performance indicators (KPI) development and

benchmarking.

How we can support you • Develop your quality management systems able to address

effectively customer requirements satisfaction and product quality

• Review and re-engineer your processes in order to address today’s key challenges and help sustain your operations

• Develop the necessary management systems in order to address critical business sustainability issues including compliance to legislation (health and safety, environment, CE Marking)

• Review your stakeholder needs so as to develop an effective corporate social responsibility strategy and reporting

• Review your current and future climate change challenges and help you address them

Integratedsustainability

EnvironmentalSocialSocio-

ecologic

Economicefficiency

Socio-economic

EconomicSustainability Business Services (SBS) Sustainability is the act of transforming global challenges into business opportunities that respond to the demands of society. Success depends on a company’s ability to understand the social, environmental, economic, and ethical forces of the community it operates in and respond with appropriate and effective business strategies and processes.

Sustainability Solutions

Sustainability Management Systems

• Development and implementation of Sustainability Management systems such as Energy Management (ISO 50000), Environmental (ISO 14001, EMAS LEAF), Health & Safety (OHSAS18001), Food Safety management (ISO 22000),

• Risk and Compliance review, systems development and implementation,

• Periodic system audit and monitoring, • Operational effectiveness of the integrated

management system, • Due Diligence services for environmental, health and

safety issues, • Compliance review with internal and external health,

safety and environmental protection requirements and conduct performance improvement programmes,

• Sustainable Supply Chain: supplier relationships analysis, procurement policies evaluation, program monitoring,

• Certified trainings in the areas of the environment, health and safety and food safety, crisis management, customer satisfaction and support.

IssueIdentification

MaterialityAnalysis

Action Plan

A B C D E

ReportingStrategy and goals

5 steps towards a sustainability report

Company

Source: PwC Austria

Global TrendsRelevance to business

Stakeholder-requirements

Climate change and energy shortage

Demographic changes

Scarcity ofresources

Technological Trends

Global markets & financial crisisTransparency &

Accountability

Environmental protection

Sustainable products

Responsible employer

Copenhagen & Cancun

Responsible investments

Labour Practices

Product Innovation

Employer Branding

CR Reporting

CO2 Reduction

Corporate Citizenship

Resource Efficiency

Corporate Social Responsibility

• Developing of Corporate Social Responsibility (CSR) strategy,

• Facilitation of the stakeholders engagement process, stakeholder mapping,

• Sustainability strategy development, • Corporate Social Responsibility program development

and implementation, • Advise on the design of corporate responsibility and

sustainability reports, • Corporate responsibility performance measurement, • Training programs in the area of Corporate Social

Responsibility.

Strategic Climate Change

• Greenhouse gas emissions (GHG) data management, reporting, and verification

• Climate change strategy formulation • Energy management and audit, • Carbon Footprint strategy development.

Contact us:

This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.

© 2016 PricewaterhouseCoopers Ltd. All rights reserved. PwC refers to the Cyprus member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal

entity. Please see www.pwc.com/structure for further details.

In executing sustainability assignments PricewaterhouseCoopers developed an integrated and comprehensive set of diagnostic tools and related services that help clients improve their business performance in a sustainable and responsible manner.

We assist our clients in all aspects of their operations to identify areas of improvement and address all their risks including social, environmental and health and safety risks.

We are uniquely positioned to provide these consulting services for the following reasons:

• Dedicated, experienced and responsive service team with deep capacity in local markets, supplemented by global reach

• Fully integrated consulting approach • Real experience in the structuring and execution of Sustainability

Services • In-depth understanding and contacts with the key regulatory bodies • Access to our Global Best Practices database and benchmarking tools

and • Extensive international network of specialists

PwC Sustainability team

PwC sustainable business solutions - global

Global PwC Sustainability Teams

Argentina Japan

Australia Kazakhstan

Austria Liberia

Belgium Luxembourg

Brazil Malaysia

Bulgaria Mexico

Canada Netherlands

Central America New Zealand

Chile Nigeria

China Norway

Colombia Pakistan

Costa Rica Peru

Cote d’Ivoire Philippines

Cyprus Poland

Denmark Portugal

East Africa Romania

Estonia Russia

Finland Sierra Leone

France South Africa

Francophone Africa South Korea

Gambia Spain

Germany Sweden

Ghana Switzerland

Greece Thailand

Hungary Turkey

India United Kingdom

Indonesia United States

Ireland Venezuela

Israel West Africa

Italy

PwC offices of SBS Teams

Philippos C SoseilosPartnerIn charge of Consultingphilippos.soseilos@cy.pwc.com

Achilleas TyrimosSenior ManagerPerformance Improvement Consulting achilleas.tyrimos@cy.pwc.com

George A IoannouDirectorConsultinggeorge.ioannou@cy.pwc.com

PricewaterhouseCoopers LtdPwC Central, 43 Demostheni Severi Avenue,CY-1080 NicosiaP O Box 21612, CY-1591 Nicosia, CyprusTel:+357-22 555 000, Fax:+357-22 555 001