survey findings report2016 final - vision...

p.1 06/02/2017

SAFE ROAD USE in UNHCR

2016 SURVEY FINDINGS

p.2 06/02/2017

EXECUTIVE SUMMARY In June 2015 UNHCR launched a road safety campaign ‘Vision Zero’. The aim of the campaign was to address the issue of road safety in the organisation ultimately leading to zero road traffic fatalities and injuries for UNHCR staff, people of concern and other road users.

In 2016 an organisation wide survey on the Safe Road Use activities was conducted. This survey provides more insight in how Vision Zero and road safety is perceived in UNHCR. The results of the survey can serve as the basis to identify areas of concern of staff as well as provide guidance on which road safety issues to prioritise in the coming year(s). The survey ran from 7 to 25 November 2016. A set of questions was developed and translated in the 6 official UN languages. An invitation to participate in the survey was sent through Safe Road Use newsletters by email to all UNHCR staff members. Approximately 11,000 UNHCR personnel were notified and invited to participate. 1168 personnel completed the survey, leading to a response rate of 10.6%. This report contains the analysis of the survey responses and the corresponding results.

Conclusions

v ‘Vision Zero’ and Safe Road Use messages are well recognized by 67% of UNHCR staff. 41% of the respondents are of the opinion that with active management support, zero road traffic fatalities and injuries are achievable. While 15% of the respondents have been involved in a road crash, 76% of all participants are concerned about being involved in a road crash. Road safety is an area that UNHCR should continue to work on.

v A key pillar in the ‘Vision Zero’ and Safe Road Use activities is to create management commitment and responsibility for road safety. Management commitment to support ‘Vision Zero’ needs reinforcement Ø Only 8.2% of the managers / supervisors think that management responsibility and

accountability would be a good instrument to improve road safety. Ø Managers / supervisors perceive Safe Road Use actions to ensure that staff stays safe

on the road as a task for administrative functions. v Communication about ‘Vision Zero’ / Safe Road Use is not on the agenda of managers /

supervisors. Only 35% of the managers / supervisors indicate they do this once or more than once per month. To achieve ‘Vision Zero’ leadership by management is crucial and part of that leadership consists of regular communications and follow up.

v Safe Road Use workshops are a good tool to start behaviour change. More than 78% of staff members indicate to have structurally changed the way in which they behave on

p.3 06/02/2017

the roads after having participated in the Safe Road Use workshop programme. This change is also observed by 44.6% of the managers. Mechanisms to expand the pool of trainers across specialist services, Field Security, Medical Service and Fleet Management should be explored so that this can be delivered in country and by Regional personnel on mission.

v Many staff members indicate they behave in an unsafe manner whilst traveling on the roads (speeding, use of communication devices, driving under influence etc.). Apart from the personal risk this also imposes a significant enterprise risk for UNHCR in terms of costs, reputation and legal consequences. Staff with driving authorization appear to demonstrate more unsafe behaviour than professional UNHCR drivers, especially when it comes to driving under influence and speeding. ‘Pressure, stress and emergencies’ are provided as reasons to questions why staff would behave in an unsafe way but the from the analysis it could not be concluded whether this perceived pressure, stress or emergencies are justified. We need to focus on addressing and reducing the numbers with regards to driving under the influence.

v There is a significant difference in the percentage of staff members that wear seatbelts in the front of the vehicle (93%) and in the back of the vehicle (54.7%). Further investigation on this issue should be conducted on this topic.

v There is a gap between knowledge of road safety rules and actual behaviour. Staff (strongly) disagrees with the statement that it is okay to speed or use a communication device whilst driving but also reports doing this themselves. This could be caused by the fact that UNHCR has not laid out clear rules yet nor has the organisation put mechanisms in place to enforce these rules.

v Training of drivers is seen as a good method to achieve ‘Vision Zero’ by 48.6% of the participating managers / supervisors. However, 40% of the drivers cannot remember when was the last time that they received training

Recommendations

1. Issue an Administrative Instruction (AI) for Safe Road Use. The AI will provide clarity about managerial accountability and responsibility. Furthermore the AI will also provide guidance to staff about what is expected of them how to behave on the roads.

2. Communicate and enforce a ‘zero tolerance’ approach with regards to driving under influence. This could be done in the form of specific actions aimed at staff members that have authorization to drive a UNHCR vehicle. These actions could range from putting in place zero tolerance penalties (warnings, dismissal) to awareness

p.4 06/02/2017

campaigns where breathalyser spot checks could be conducted – Further discussion with DHRM and IGO for potential remedial actions is proposed.

3. Identify and address behaviours which impose the highest enterprise risk and develop awareness campaigns around these topics. These should include:

a. Speeding b. Use of communication devices whilst driving c. Driving under the influence of alcohol/ other substances d. Not taking breaks after 2 hours of driving.

4. UNHCR should develop a driver training programme with benchmarks for revalidation/ certification including for staff authorized to drive

5. In the Safe Road Use activities (such as communications and the workshop programme) the gap between knowledge and behaviour should be continuously addressed.

6. Expand the pool of trainers through Training of Facilitators to ensure that Field Security Medical Service and Fleet Management can run workshops and refreshers sessions.

p.5 06/02/2017

EXECUTIVE SUMMARY ....................................................................................................................... 2

Introduction ........................................................................................................................................ 7

Survey Methodology ........................................................................................................................ 8

Survey Findings ................................................................................................................................. 10

Awareness about Vision Zero ................................................................................................... 10

Overall Awareness ....................................................................................................................... 10

Communication methods .............................................................................................................. 13

Safe Road Use Workshop Programme .................................................................................. 16

Behaviour Change Staff ................................................................................................................ 16

Implementation Safe Road Use Action Plan ................................................................................ 17

Road Usage .................................................................................................................................. 19

Driving after sunset ..................................................................................................................... 19

Use of Seatbelts ............................................................................................................................ 19

Driving under Influence .............................................................................................................. 21

Exceeding the Speed Limit ........................................................................................................... 22

Use of Communication Devices ................................................................................................... 22

Managing Road Safety ............................................................................................................. 25

Responsibility ............................................................................................................................... 25

Communications .......................................................................................................................... 26

Improving road safety .................................................................................................................. 27

Managing driver safety ................................................................................................................ 27

Drivers of UNHCR Vehicles ........................................................................................................ 28

Driver Training ............................................................................................................................ 28

Medical Checks ............................................................................................................................. 30

p.6 06/02/2017

Driver breaks ................................................................................................................................ 31

Pressure to break the rules ............................................................................................................ 32

Road Crash Involvement .......................................................................................................... 32

Road Traffic Crash Concerns ....................................................................................................... 32

Road Traffic Crashes .................................................................................................................... 33

Causes of Road Traffic Crashes .................................................................................................... 33

Reporting of road traffic incidents ................................................................................................ 34

Conclusions & Recommendations ............................................................................................. 37

Conclusions ................................................................................................................................... 37

Recommendations ..................................................................................................................... 38

Appendix Survey Questions ...................................................................................................... 40

p.7 06/02/2017

Introduction In June 2015 UNHCR launched a road safety campaign called ‘Vision Zero’. The aim of the campaign was to address the issue of road safety in the organisation ultimately leading to zero road traffic fatalities and injuries for UNHCR staff, people of concern and other road users. In UNHCR ‘Vision Zero’ is supported by a range of Safe Road Use activities including (but not limited to): a workshop programme for staff and management to be aware of road safety risk and how everyone can contribute to safer road use, communication campaigns, the development of a 5 year strategy and Administrative Instruction (these are not yet released).

In 2015, the first year of the campaign, two Safe Road Use surveys were held with a focus group, consisting of 108 UNHCR staff members. The purpose of the surveys was to gauge how road safety was perceived in the organisation as well as to measure the difference in behaviour at the start and throughout the campaign. In 2016 an organisation wide survey was included in the Safe Road Use activities. The in-‐‑depth survey provides more insight in how Vision Zero and road safety is perceived in UNHCR. The results and the conclusion of the survey can serve as the basis to identify areas of concern of staff as well as provide guidance on which road safety issues should be addressed in the coming year(s). This report contains the analysis of the survey responses and the corresponding results. For questions regarding the content of this report, please contact the Steering Group at [email protected].

p.8 06/02/2017

Survey Methodology The survey ran from 7 to 25 November, 2016. A set of questions was developed and translated in the 6 official UN languages (English, French, Spanish, Arabic, Chinese and Russian). An invitation to participate in the survey was sent through Safe Road Use newsletters to all UNHCR staff members Approximately 11,000 UNHCR personnel were invited to participate. The objective of the survey was to have a thorough understanding of how important safe road use is to staff and to provide insight of opinions about safe road use. Furthermore the survey was intended to get an understanding why road crashes happen and to develop further tools and other mitigation measures to reduce the risk of UNHCR personnel and vehicles being involved in a crash. The survey questions were grouped into the following categories:

• Awareness about Vision Zero • Safe Road Use Workshop Programme • Road Usage • Managing Road Safety • Drivers of UNHCR Vehicles • General

An online survey tool, Survey Monkey, was used to create and publish the survey in the 5 UN languages. Due to technical problems with the Arabic version of the survey the official translation was sent via PDF-‐‑file with the survey, so that personnel wanting to undertake this in Arabic could participate by answering the questions on the standard response template. The survey consisted of 48 questions, participants were asked to answer 24 questions on average. The survey was field tested in advance of it being launched. A copy of the survey can be found in the appendix. Reminder emails and a management information package were also shared. In total 1168 personnel completed the survey, a response rate of 10.6%. The majority of the respondents are based in Africa (43%). The distribution of all respondents is in line with the distribution of staff per UNHCR region as shown in figure 11.

1 Percentages taken from UNHCR People Strategy, UNHCR Region of Operation

p.9 06/02/2017

Region % Survey Respondents % Staff per UNHCR Region of Operation Africa 43% 50% Americas 5% 4% Asia 13% 15% Europe 12% 10% MENA 15% 21% HQ2 12% 12% Fig.1

35.2 % of the survey respondents are between 35 and 44 years old, followed by 30.7% that are in the age of 45 to 54 years. Figure 2 shows the age distribution of all survey respondents.

Fig. 2

Out of the total number of participants, 412 UNHCR staff members indicated that they have a managerial or supervisory responsibility participated in the survey (35.2%). Out of these 412 respondents, 161 indicated that they were managing or supervising UNHCR drivers. In total 159 UNHCR Professional Drivers and 140 staff who are authorized to drive participated in the survey.

2 HQ includes respondents based in Switzerland and Hungary. For the latter it is assumed that they are working in the Global Supply Centre.

0.2%

22.2%

35.2%

30.7%

11.5%

0.0%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0%

18 - 24 years old

25 - 34 years old

35 - 44 years old

45 - 54 years old

55 - 64 years old

65 years old or above

Age Survey Respondents

p.10 06/02/2017

Survey Findings Data was collected and analysed as described in section Survey Methodology. The findings of the survey have been divided into the following categories.

i. Awareness about Vision Zero ii. Safe Road Use Workshop Programme iii. Road Usage iv. Managing Road Safety v. Drivers of UNHCR Vehicles vi. Road Traffic Crashes

Awareness about Vision Zero In this section, the analysis of responses related to awareness about Vision Zero are described.

Overall Awareness Respondents were asked to indicate whether they have heard about Vision Zero and through which medium they have seen or heard about Vision Zero. Fig. 3 shows that more than 65% of the respondents have seen or heard about ‘Vision Zero’.

Fig. 3

The respondents were asked to describe the meaning of ‘Vision Zero’ in their own words. The top 10 words and phrases are as follows:

67%

33%

Have you seen or heard about Safe Road Use, UNHCRs campaign to achieve 'Vision Zero'?

Yes

No

‘Vision Zero’ means that no road user should be the victim of an incident or accident as a result of driving a UNHCR official’. (Survey Respondent)

p.11 06/02/2017

1. Road Crashes / Road Accidents3 2. Safe 3. Road Safety 4. Zero tolerance 5. Injuries 6. Important 7. Seatbelt / Buckle 8. Remember 9. Reach Zero 10. Vehicles

All respondents were asked to give their opinion about ‘Vision Zero’ by choosing an answer

option that they found most applicable. 41.4% of the respondents feel that ‘Vision Zero’ is achievable with active management support, whilst another 28.1% feels proud to work for an organization that has adopted ‘Vision Zero’. 9.3% of the respondents feel that achieving zero road

traffic injuries and fatalities is not realistic. Fig. 4 shows the results of all the answer options.

Fig.4

3 In all the Safe Road Use communications and activities ‘road traffic accidents’ are referred to as ‘crash’. This choice was made to make personnel aware that these events are avoidable and therefore preventable.

9.3%

41.4%

28.1%

2.5%

6.8%

5.7%

6.2%

0.0% 10.0% 20.0% 30.0% 40.0% 50.0%

Zero road traffic fatalities and injuries is not realistic

With active management support, I believe zero road traffic fatalities and injuries is achievable

It makes me feel proud to work for an organisation that has adopted 'Vision Zero'

Safe road use is a personal responsibility; the organisation should not interfere with how I behave on the roads

UNHCR can only achieve 'Vision Zero' if adequate resources such as funding are available

I have no opinion about 'Vision Zero'

Other (please specify)

What is your opinion about 'Vision Zero'?

‘I think we need to be more transparent about traffic crashes, admit when they happen, look for ways to address them, and award offices that avoid crashes.’ (Survey Respondent)

p.12 06/02/2017

Around 6 % of the respondents choose the ‘Other’ category, which required them to provide an explanation. Below some of the main responses are listed:

Ø Respondents feel that other road users influence the target of zero road crash fatalities and injuries.

Ø Visible management action and enforcement of the rules is seen as a key enabler to achieve ‘Vision Zero’.

Ø Respondents think that UNHCR should collaborate with others (such as partners and governments) to achieve ‘Vision Zero.

Ø Respondents think that structural analysis of road traffic crashes and mitigation of root causes can support the achievement of ‘Vision Zero’

We asked the respondents how important they think road safety is for UNHCR. 86.1% of the respondents answered that road safety is extremely important as UNHCR cares for staff, people of concern and other road users. 9.5% feels that road safety is important but it is not the most burning issue that UNHCR has to deal with.

Fig. 5

The last question in this category related to the responsibility for road safety of UNHCR staff. A range of options were provided and they could select the ones that were applicable. Fig. 6 shows the distribution of the selected answers. The top 3 most selected answers are ‘Drivers’ (51.5%), ‘Yourself’ (49.6%) and ‘Everybody that uses the roads’ (48.6%). The

0.6%

2.8%

9.5%

86.1%

0.9%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

Road safety is not important at all

Road safety is only important when we have a road traffic crash,

then there is a lot of a8ention

Road safety is important but it not the most burning issue

Road safety is extremely important as UNHCR cares for

staff, people of concern and other

I don't know

Importantance of road safety for UNHCR

‘It may not be possible to achieve zero road traffic fatalities, but they can be reduced greatly, and this is certainly worth the effort.’ (Survey Respondent)

p.13 06/02/2017

respondents ticked less frequently staff with a supervisory or managerial role as the entity being responsible for safety.

Fig. 6

Communication methods From the start of the ‘Vision Zero’ campaign several communication methods were used. The participants that answered ‘Yes’ to the question ‘Have you seen or heard about Vision Zero’ were asked to indicate through which medium they have heard or seen ‘Vision Zero’. Fig. 7 shows that option ‘email’ is mentioned most frequently (66%), followed by ‘poster’ (39%). The fact that ‘email’ and ‘poster’ score high is not surprising since these were the methods that were mainly used to communicate about ‘Vision Zero’ and Safe Road Use.

18.7%27.0%

51.5%

25.8%35.5%

18.7%

49.6% 48.6%41.3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Veh

icle

m

anuf

actu

rers

Glo

bal F

leet

M

anag

emen

t (G

FM)

Dri

vers

Lin

e m

anag

ers

Hea

ds

of O

ffice

s

Bur

eaux

Dir

ecto

rs

Your

self

Eve

ryon

e th

at u

ses

the

road

s

All

of th

e ab

ove

Who is responsible for the safety of UNHCR staff?

39.7%

19.2%

37.8%

66.3%

20.4%17.5%

9.4%4.4%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Poster Safe Road Use Website

UNHCR Intranet

Email NewsleEerWorkshop All of the above

Other

Where did you see or hear about the Safe Road Use campaign?

p.14 06/02/2017

Fig. 7 The respondents that answered ‘Other’ were asked to describe where they have seen or heard about ‘Vision Zero’. With respect to this response they indicated they received information from external sources such as national road safety campaigns, local news and television broadcasts. This leads to the conclusion that for a small percentage of respondents (4.4%) ‘Vision Zero’ is not seen as a unique UNHCR initiative or they are not that familiar with UNHCRs ‘Vision Zero’ campaign. Fig. 8 indicates that the preferred method of communication is via emails and posters as well as workshops. All score high, respectively 44.7%, 36.3% and 36.7%

Fig. 8

Respondents were further asked what messages were important to convey in road safety campaigns. The respondents were given 4 suggestions and could select all that apply. From fig. 9 we can conclude that the main message of the ‘Vision Zero’ campaign, being ‘everybody has a responsibility to ensure road safety’ resonates well with the respondents, this statement was selected 93.8%. It is interesting to note that respondents score the message about driver responsibility higher than management responsibility. In the ‘Other’ category suggestions for alternative messages were given or explanations to the given statement.

36.3%

20.3% 20.9%

44.7%

16.8%

36.4%

21.1%25.1%

4.1%

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

Poster Safe Road Use Website

UNHCR Intranet

Email NewsleCer Workshop Social media All the above Other

Preferred communication methods

‘Staying safe on roads while traveling is a shared responsibility: it is up to you, them and us.’ (Respondent, Manager / Supervisor)

p.15 06/02/2017

Fig. 9

93.8%

68.5%

56.2% 60.4%

0.6% 2.9%0.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Everyone has a responsibility to

ensure road safety

A driver is responsible for

the people in his vehicle as well as other road users

Managers, under their duty of care

obligation, are responsible to help prevent

crashes

Road traffic crashes can

negatively impact an organisations'

reputation

I don't know Other (please specify)

Messages that are important for road safety campaigns

p.16 06/02/2017

Safe Road Use Workshop Programme To support ‘Vision Zero’ Safe Road Use’ workshops for staff and management are offered to country and field offices. These workshops aim to increase awareness about road safety issues and addresses individual responsibility, whilst the management workshops aim to address the role that management has to play to ensure that staff are safe on the roads. In this section we asked questions to both staff and managers about the impact of the workshops. In total 163 respondents (13.7%) indicated that they participated in the workshop programme.

Behaviour Change Staff One of the objectives of the Safe Road Use workshop programme is to encourage staff to improve safety on the roads. The respondents were asked whether they made changes in their behaviour whilst using the roads and whether that change had a long lasting impact. To avoid bias from self-‐‑reporting we also asked the respondents with a managerial or supervisory role if they had observed a behaviour change. Fig. 10 shows the results from the staff members and fig. 11 the responses of the managers / supervisors.

Fig.10

78.3%

30.1%

13.3%

2.4%

After the workshop I made structural changes to my behaviour on the roads

Right after the workshop I behaved more safe, but as time

goes by I have forgo=en about it

I have not made any significant change


0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

Reported behaviour change - staff

p.17 06/02/2017

Fig. 11 As expected staff rates their own behaviour change more structural and long lasting than is observed by their managers/ supervisors. However, based on the observed changes by managers, we can conclude that the Safe Road Use workshop programme starts a behaviour change within UNHCR offices and that in 44.6% of the time this change is structural.

Staff and managers were also asked to briefly describe the change in behaviour they made. From analysing the responses staff and managers reported a higher occurrence of wearing seatbelt (mentioned 25% by staff and 30% of the time by managers.). Respondents also mentioned better planning their journeys and avoiding pressure on the drivers to break the rules (like speeding, driving at night, etc.).

Implementation Safe Road Use Action Plan During the Management Workshop Safe Road Use Action Plans are created to increase road safety in the country / field offices. The managers were asked whether these action plans were implemented. More than 50% of the managers indicated that the action plan was

44.6%

17.9%

24.1%

13.4%

As a result of the workshop staff made structural changes to their behavior

Right after the workshop staff changed behaviour but as times goes by the effect of the workshop

faded

I have not seen any significant change


0.0% 10.0% 20.0% 30.0% 40.0% 50.0%

Observed behaviour change - by managers

‘In our country, no one really follows the lane and I was not an exception. However, after the workshop I felt that I should follow the lane and doesn’t matter what others do. It is for our own safety.’ (Staff Respondent)

‘Passengers using UNHCR vehicles are now restricted from requesting drivers to speed and are more aware that this kinds of requests are unacceptable even if they are late for a meeting.’ (Manager / Supervisor Respondent)

p.18 06/02/2017

implemented, whilst another 12% mentioned that the plan was partly implemented (see fig. 12).

Fig. 12

The 24% of respondents who choose ‘Don’t know’ may be explained by the fact that this question was answered by all participants with a managerial / supervisory responsibility. This does not necessarily mean that they have been participating in the management workshop in their location as this is mainly offered to staff members with a senior management responsibility.

The respondents who choose ‘No’ or ‘Partly’ were asked to provide a brief explanation. The reasons that were given for non-‐‑or partial implementation of the action plan can be divided into 3 main topics:

Ø Lack of follow up and / or communication (about the status of the actions) by management

Ø Lack of time / resources due to operational constraints Ø Action plan was created recently

Comment: The perceived lack of follow up and/or communication by management is an area of concern. To achieve ‘Vision Zero’ leadership by management is crucial and part of that leadership consists of regular communications and follow up of the road safety actions (status of the implementation).

53%

12%

11%

24%

After the workshop, did your location implement the Safe Road Use Action Plan?

Yes

Partly

No

Don't know

‘I do not believe it was implemented. Implementation depends on senior management at country level. We are in a field office.’ (Manager / Supervisor Respondent)

p.19 06/02/2017

Road Usage Respondents were asked to answer questions about their behaviour on the roads, regardless whether they were on official UNHCR duty or being a road user outside working hours. In our analysis we looked at the behaviour of all respondents, professional UNHCR drivers (105 respondents) and staff with driving authorization (107 respondents).

Driving after sunset Fig. 13 shows that 18.8% of respondents drive or travel as a passenger by road after sunset more than twice per week as part of their official duties. In UNHCR terms, so-‐‑called ‘home-‐‑office-‐‑home’ travel is seen as part of the official duties. However, this may not as such be understood by the survey respondents or the percentage of respondents who would have chosen ‘5 times per week’ or ‘every day of the week’ would be higher. The responses would indicate more field or mission travel and it appears that for the majority travel for official duties after sunset is not the norm.

Fig. 13

Use of Seatbelts The following questions focussed on wearing of seatbelts. In the survey the question was split in two parts: the first question asked the frequency with which respondents were wearing seatbelts in the front (fig. 14) and the following question

asked about the frequency with which the respondents were wearing seatbelts in the back of the vehicle (fig. 15). More than 93% of the survey participants report that they always wear a

31.7%

45.8%

3.7%

7.1%

4.6%

7.1%

Never

Rarely

Once a week

2-3 times per week

5 times per week

Every day of the week

0.0% 5.0% 10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

How often are you asked to drive or travel as a passenger by road after sunset as part of your UNHCR duties?

93% of the respondents state they always wear a seatbelt in the front of the vehicle, 54,7% state to do the same when seated in the back.

p.20 06/02/2017

seatbelt in the front of the vehicle. Looking at seatbelt behaviour in the back of the vehicle only 54,7% of the respondents mention that they always wear a seatbelt. Comment: As the survey question did not ask for the reason why seatbelts were not worn in the back we cannot indicate the reason why the figure is lower for passengers in the rear.

Fig. 14

Fig. 15 The respondents were also asked to give their opinion about whose responsibility it is to ensure that the seatbelts are put on. The majority (71%) of the respondents feel that this is a shared responsibility of both drivers and passengers (Fig. 16)

93.2%

6.6%

0.0%

0.2%

Always

Sometimes

Never

Don't know

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

How often do you wear a seatbelt when driving or as a passenger in the front of the vehicle?

54.7%

35.6%

9.2%

0.5%

Always

Sometimes

Never

Don't know

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

How often do you wear a seatbelt as a passenger in the back of the vehicle?

p.21 06/02/2017

Fig. 16

Driving under Influence 13.5% of all respondents state that they sometimes drive under the influence of alcohol or any other substance that impairs their ability to drive (fig. 17). Further analysis shows that 3.8% of professional UNHCR drivers admit to sometimes drive under influence and that 18.6% of staff members with

authorization to drive UNHCR vehicles admit they do the same. Comment: It would be recommended that UNHCR focuses on the latter group and put actions in place to have them change this behaviour.

Fig. 17

9%

71%

20%

In your opinion, who is responsible for ensuring wearing of a seatbelt in the vehicle?

The driver is responsible

Both the driver and the passengers are responsibleIt is the individual's responsibility

0.3%

13.5%

84.1%

2.0%

0.0% 10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

Always

Sometimes

Never

Don't know

How often do you drive after having consumed an alcoholic beverage or a substance that may impair your ability to

drive?

13.5% state that they sometimes drive under influence.

p.22 06/02/2017

Exceeding the Speed Limit Fig. 18 shows that 52.3% of the drivers regularly drive over the speed limit. Comparing professional UNHCR drivers with drivers that are authorized to drive shows that in the first group 53.8% states to always or sometimes exceed the speed limit and in the second group 61.6%.

Fig. 18

The respondents were asked to briefly explain what could be reasons for them to exceed the speed limit. The top 5 words used in their descriptions are: Emergency, Being Late, Overtaking, (perceived) Pressure and Stress. It is unknown if these are related to work or personal matters.

Use of Communication Devices The respondents were asked how often they use communication devices whilst driving (Fig.19). Over 51% of them stated that they always or sometimes use these devices. We conducted further analysis between the UNHCR regions and found that there is no significant difference in the answers that respondents have provided.

1.7%

50.6%

44.7%

2.9%

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

Always

Sometimes

Never

Don't know

When driving a vehicle, how often do you exceed the speed limit?

‘It’s the pressure from line manager and the head of office. They want you to drive 300km to and back to your office, which is not good. The speed limit is 100km and the road is not all that good so it puts the driver at risk.’ (Staff Respondent)

p.23 06/02/2017

Fig. 19 The respondents were further asked when they would use their device (Fig 20). The main reason given is when they need to make an urgent call (46.2%). Comment: From the survey we could not identify whether this urgent call was caused by an emergency incident – security or otherwise or whether the call was perceived as being urgent. Respondents who checked the ‘other’ option provided the following explanations:

Ø I only use hands-‐‑free devices (bleu tooth, ear phones, speakers etc.) Ø When I am stuck in traffic Ø To communicate to base / convoy leader using the VHF

Comment: From the first explanation we can conclude that respondents are not aware of the risk that using communications devices brings, even when it is used hands free and this needs to be addressed.

4.2%

47.6%

46.8%

1.3%

0.0% 10.0% 20.0% 30.0% 40.0% 50.0%

Always

Sometimes

Never

Don't know

Do you use communication devices (mobile phones, radios, satellite phone, etc.) whilst driving?

p.24 06/02/2017

Fig. 20

Lastly the respondents were asked to rate four road safety statements (Fig 21). It is interesting to note that the majority of the respondents (fully) disagrees with the statement about speeding (86%) however in their self reported behaviour only 44.7% claims to never exceed the speed limit (see fig. 18 above). The same goes for the use of mobile devices, 92% (fully) disagrees with the statement that it is acceptable to use a mobile phone but 46.8% of the respondents state that they never do so. Comment: From this it can be concluded that there is a gap between knowledge of road safety rules and actual behaviour.

Fig. 21

26.8%

38.2%

46.2%

24.3%

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

Only if someone calls me

If I am expecting an important phone call

and I am unable to stop driving and answer it

When I need to make an urgent call

Other

When do you use your communication device whilst driving?

39%

48%

36%

27%

47%44%

54% 53%

13%7% 8%

16%

1% 1% 2% 3%

0%

10%

20%

30%

40%

50%

60%

When I am late for a meeting or

appointment, I think it is okay to speed

I think it is acceptable to use a mobile device

whilst driving

When there is a road traffic crash, it is always

the fault of the driver

In the location where I work, road traffic

crashes are unavoidable

Rating Road Safety Statements

Fully disagree

Disagree

Agree

Fully agree

p.25 06/02/2017

Managing Road Safety Managers and supervisors play an important role when it comes to achieving ‘Vision Zero’. Managers should lead by example and demonstrate safe road behaviour as well as taking actions to mitigate the risks for staff members and other road users while traveling by road.

In this section the answers to questions that were specifically asked to managers are described and analysed. In total 412 respondents stated that they have a managerial / supervisory responsibility.

Responsibility The respondents were asked what actions they take to ensure that staff remains safe on the road. Respondents4 could choose from a list of options and select all that were applicable (Fig. 22). As a manager / supervisor I ensure that….. % respondents that chose this option Vehicles are road worthy 79.0% Vehicles are equipped with safety equipment

78.0%

Staff know what to do in case of a road traffic incident or crash

77.3%

Staff obey the local traffic rules 76.0% Staff use seat belts at all times 76.0% Staff don'ʹt drive after sunset 73.8% Staff know to take regular breaks when driving for a long time

73.1%

Staff know they can'ʹt drive whilst under the influence of alcohol or drugs

71.6%

I am leading by example by demonstrating safe use behaviour

63.3%

None of the above 3.7% I don’t know 2.7% Other 7.8% Fig. 22 Further analysis of the responses provided by the respondents who choose ‘other’ shows that many managers / supervisors think that ensuring staff safety during road travel is a sole

4 When comparing respondents that participated in the Safe Road Use workshop with non-‐‑workshop participants we found that the first group scored significantly higher on ‘leading by example’ (91% versus 74,5% of non-‐‑workshop participants).

‘I ensure that staff have courtesy on the road; knowing that safety on the road is a collective responsibility.’ (Respondent, Manager / Supervisor)

p.26 06/02/2017

responsibility for Administration functions and not a shared responsibility for all managers / supervisors. Comment: An Administrative Instruction (AI) could provide clarity about managerial accountability and responsibility.

Communications The respondents were asked to indicate how often they discussed road safety with their staff. Fig. 23 shows the results of all respondents. Only 44.4% of the managers / supervisors discuss road safety frequently (meaning monthly or more often).

Fig. 23

The respondents who choose the answer option ‘Other’ specified that they would discuss road safety when there is a need for it or when they feel it is relevant.

Comment: This leads to the conclusion that communicating about road safety is left to the personal interpretation of the manager / supervisor.

13.3%

10.6%

17.5%

14.6%

12.3%

14.6%

17.0%

0.0% 2.0% 4.0% 6.0% 8.0% 10.0%12.0%14.0%16.0%18.0%20.0%

Every year

Twice a year

Every month

Every week

Every day

Never

Other

How often do you discuss road safety with your staff?

‘Only when a crash occurs we remember to remind staff about Safe Road Use via the email’ (Respondent, Manager / Supervisor)

p.27 06/02/2017

Improving road safety The managers and supervisors were asked what, in their opinion, would most improve road safety of UNHCR staff. Fig. 24 shows that the majority of the respondents think that a certified training programme for drivers would be most beneficial, followed by 35.9% who think that an organisational policy would bring most improvements. Only 8.2% think that management responsibility and accountability would be a good instrument to improve road safety. Comment: Policies and Administrative Instructions will assist managers in the process of taking responsibility for Vision Zero.

Fig. 24

Managing driver safety The following question was only asked of respondents who indicated that they managed or supervised UNHCR drivers. These respondents (161) were asked how they ensured that UNHCR drivers were competent, supported and safe. Fig. 25 shows that checking driver qualifications (such as past experience, drivers licence etc.) is seen as the best way to assess driver competence and safety, 85.1% of the respondents choose this option.

35.9%

8.2%

48.6%

3.2%

4.0%

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

Install an organisational policy on road safety and supporting

programmes

Making managers responsible and accountable for road safety

Train drivers through a certified training programme

I don't know

Other

Which one of the following do you think would most improve the road safety of UNHCR staff?

‘Make road safety an integral part of staff safety, including policy, awareness and training opportunities (like residential security)’ (Respondent, Manager / Supervisor)

p.28 06/02/2017

Fig. 25

Drivers of UNHCR Vehicles The following questions were developed for staff members who drive UNHCR vehicles. This group could be separated in two subgroups:

1. Professional UNHCR drivers (159 respondents) 2. Staff members with authority to drive (140 respondents)

Driver Training The respondents were asked to indicate what level of training they received before joining UNHCR and whilst working for the organisation. The respondents could choose from the following options: Options to choose from Before joining

UNHCR Whilst working at UNHCR

Driver licence training (when obtaining drivers’ license) ✔ Driver training by a colleague ✔ ✔ Driver training by a professional driver trainer (i.e. driving school) after you obtained your drivers’ license

✔ ✔

Special training (such as armoured vehicle training, defensive driving training)

✔ ✔

Other ✔ ✔ I never received any training ✔ Fig. 26 shows the results. 79.3% of the respondents indicate that they have received driver training whilst obtaining their drivers’ licence. This leads to the assumption that the remaining 20% did not receive any form of training whilst they got their licence. 48.7% of the

80.1%

85.1%

78.3%

73.3%

77.6%

80.7%

4.3%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

Testing the drivers skills

Checking driver qualification

Training provision at the outset and periodically for safe driving practices

Staff appraisal

My own personal observation of drivers

Ensure that drivers have relevant medical clearance

Other

How do you ensure that drivers are competent, supported and safe?

p.29 06/02/2017

respondents indicated that they received driver training before joining UNHCR, only 31.1% stated that they received such training whilst working for UNHCR. Around 40% of the respondents stated that

they never received any form of training whilst working for UNHCR. Out of the staff members that have authority to drive this percentage is even higher, 66.9% stated they have never received any form of training whilst working at UNHCR. Comment: Further analysis needs to be undertaken to identify whether training is required for staff authorised to drive.

Fig. 26: Training received by drivers before and whilst working for UNHCR The respondents who indicated that they received driver training whilst working for UNHCR were further asked to indicate when they received this (fig. 27). 38.4% stated that the training was received in the last 24 months, 21.9% the training was received more than 2 years ago. Around 40% of respondents cannot remember when they received any form of training.

79.3%

13.3%

48.7%

35.3%

0.0%6.0%

14.0%

31.1% 36.0%38.8%

9.0%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Driver license training

Driver training by a colleague

Driver training by a professional driver

trainer

Special training I never received any training

Other

Level of driver training

Before joining UNHCR Whilst working for UNHCR

Around 40% of drivers state to have never received any training whilst working for UNHCR

p.30 06/02/2017

Fig. 27

Medical Checks The respondents were asked to indicate when was the last time that they received a medical check (to ensure that they were fit to drive). Fig. 28 shows that 43.4% of the respondents underwent a medical check within the last 6 months and that an additional 34.3% received their check in the last 6 to 12 months. This demonstrates that the procedure and protocols to conduct medical checks to staff members who drive UNHCR vehicles is in place.

Fig. 28

More detailed analysis of the respondents answers show that there is a significant difference between professional drivers and staff that is authorized to drive (fig. 29). Comment: It is recommended that the Staff Health and Welfare section checks its processes and

19.2%

10.1%

9.1%

21.9%

39.7%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

In the last 6 months

In the last 6 - 12 months

In the last 12 - 24 months

Longer than 24 months ago

I cannot remember

When was the last time you received driver training while working for UNHCR?

43.4%

34.3%

9.4%

5.1%

2.7%

5.1%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%


In the last 6 to 12 months



I cannot remember

I never had a medical check

When was the last time you underwent a medical check to test your fitness to drive?

p.31 06/02/2017

ensures that all staff authorized to drive UNHCR vehicles get regular medical checks.

Fig. 29

Driver breaks To the question if drivers would take breaks every two hours, 40.1% responded to always do so (Fig. 30). Comment: Not taking breaks after 2 hours after long periods of driving could lead to driver fatigue which increases the risk of being involved in a road traffic crash.

Fig. 30

54.4%

43.2%

0.9%

0.0%

0.0%

0.9%

21.7%

30.1%

18.0%

8.0%

7.5%

11.3%

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%





I cannot remember


Professional drivers versus Staff authorized to Drive

Staff authorized to drive Professional UNHCR Drivers

40.1%

48.5%

10.1%

1.3%0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Always Sometimes Never Don't know

Do you take breaks every 2 hours if you are driving for long periods of time?

p.32 06/02/2017

Pressure to break the rules The respondents were asked how often they felt pressure to break the rules (speeding, use of communication devices whilst driving etc.). It is encouraging to learn from Fig. 31 that 69% state they don’t feel pressure. However, this is not in line with a previous survey question where respondents described ‘pressure’ as being one of the top reasons to exceed the speed limit. 68.2% professional drivers mentioned that they never felt pressure compared to 57.7% of the staff authorized to drive. Comment: Even though this difference is statistically not significant it would be recommended to conduct further analysis what causes this difference.

Fig. 31

Road Crash Involvement In this last section respondents were asked questions about the perceived risks of being involved in a road crash, frequency of crashes and the consequences of road traffic crashes.

Road Traffic Crash Concerns All survey respondents were asked how worried they were to be involved in a road traffic crash. 76.6% indicated to be somewhat to extremely worried (see fig. 32).

69%

18%

8%0% 5%

How often do you feel the pressure to break the rules ?

Never

Once a week

2-3 times per week5 times per weekEvery day of the week

76% of UNHCR staff is worried to be involved in a road traffic crash

p.33 06/02/2017

Fig. 32

Road Traffic Crashes The respondents were further asked whether they have been involved in a road traffic incident whilst working for UNHCR. 15% responded affirmative to this question.

Fig. 33

Causes of Road Traffic Crashes The respondents who answered yes to the above question were asked about the main cause of the crash. The respondents were given some answer options (see fig. 34) and could describe causes if the answer options were not applicable. Since the

category ‘Other’ was selected most of the time some text analysis was conducted. From the

39.7%

36.9%

19.1%

4.3%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

Extremely worried

Somewhat worried

Not very worried

Not at all worried

How worried are you about being involved in a road crash?

15%

85%

Have you been involved in a road traffic incident while working for UNHCR?

Yes

No

‘The reason for my incident was that I was not paying sufficient attention to the stopped traffic in front’ (Respondent, Staff)

p.34 06/02/2017

descriptions that were given that in the majority of the ‘Other’ reasons the crash was the fault of another road user. 35.9% of respondents state that the condition of the roads is the main cause of the crash. This can be explained by the fact that the majority of the survey respondents are in the field where road infrastructure and conditions are often poor.

Fig. 34

Reporting of road traffic incidents The respondents who were involved in a road traffic crash were asked if, to their knowledge, this incident was reported to UNHCR. 75% of the respondents confirmed that this was the case (see fig. 35). All respondents were asked if they were aware of the incident reporting procedure in UNHCR, fig. 36 shows that 62% of participating staff members responded positively to this question.

8.5%

2.8%

4.9%

2.8%

35.9%

4.2%

40.8%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

Speed

Driving under influence

Using a communication

device

Condition of the vehicle

Condition of the road

Don't know

Other

What was the main cause of this road traffic crash?

p.35 06/02/2017

Fig. 35

Fig. 36 Lastly, respondents were asked about the procedures to make claims for services incurred accidents or incidents. They were asked if they were aware of the procedure (fig. 37) which was positively answered by 53% of the survey participants. Secondly, as a control question to test awareness of the procedure, the participants were asked who to contact when they want to make a claim. A number of answer options were given and the respondents should have selected the option ‘All of the Above’. This was only done by 24.5% of the respondents (fig. 38). Comment: This leads to the conclusion that not all staff is fully aware of the procedure and that actions by the Claims and Compensation Unit (DHRM) should be put in place to increase staff knowledge.

75%

19%

6%

To your knowledge, was the incident reported to UNHCR?

Yes

No

Don't know

62%

31%

7%

Are you aware of the UNHCR procedure for reporting a road traffic incident?

Yes

No

Don't know

p.36 06/02/2017

Fig 37

Fig. 38

53%38%

9%

Are you aware of the UNHCR rules for service incurred accident or illness?

Yes

No

Don't know

46.5%

1.6%

11.5%

9.6%

6.2%

24.5%

0.0% 5.0% 10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%

Admin

Representative

Security

Medical Section

Headquarter liaison and compensation

All of the above

Who do you contact to make a service incurred claim?

p.37 06/02/2017

Conclusions & Recommendations

In this section, a set of conclusions and recommendations are presented with the intention of identifying areas of opportunities that can ultimately support UNHCR to achieve ‘Vision Zero’ in the long-‐‑term.

Conclusions v ‘Vision Zero’ and Safe Road Use messages are well recognized by 67% of UNHCR staff.

41% of the respondents are of the opinion that with active management support, zero road traffic fatalities and injuries are achievable. While 15% of the respondents have been involved in a road crash, 76% of all participants are concerned about being involved in a road crash. Road safety is an area that UNHCR should continue to work on.

v A key pillar in the ‘Vision Zero’ and Safe Road Use activities is to create management commitment and responsibility for road safety. Management commitment to support ‘Vision Zero’ needs reinforcement Ø Only 8.2% of the managers / supervisors think that management responsibility and

accountability would be a good instrument to improve road safety. Ø Managers / supervisors perceive Safe Road Use actions to ensure that staff stays safe

on the road as a task for administrative functions. v Communication about ‘Vision Zero’ / Safe Road Use is not on the agenda of managers /

supervisors. Only 35% of the managers / supervisors indicate they do this once or more than once per month. To achieve ‘Vision Zero’ leadership by management is crucial and part of that leadership consists of regular communications and follow up.

v Safe Road Use workshops are a good tool to start behaviour change. More than 78% of staff members indicate to have structurally changed the way in which they behave on the roads after having participated in the Safe Road Use workshop programme. This change is also observed by 44.6% of the managers. Mechanisms to expand the pool of trainers across specialist services, Field Security, Medical Service and Fleet Management should be explored so that this can be delivered in country and by Regional personnel on mission.

v Many staff members indicate they behave in an unsafe manner whilst traveling on the roads (speeding, use of communication devices, driving under influence etc.). Apart from the personal risk this also imposes a significant enterprise risk for UNHCR in terms of costs, reputation and legal consequences. Staff with driving authorization appear to demonstrate more unsafe behaviour than professional UNHCR drivers, especially when it comes to driving under influence and speeding. ‘Pressure, stress and emergencies’ are

p.38 06/02/2017

provided as reasons to questions why staff would behave in an unsafe way but the from the analysis it could not be concluded whether this perceived pressure, stress or emergencies are justified. We need to focus on addressing and reducing the numbers with regards to driving under the influence.

v There is a significant difference in the percentage of staff members that wear seatbelts in the front of the vehicle (93%) and in the back of the vehicle (54.7%). Further investigation on this issue should be conducted on this topic.

v There is a gap between knowledge of road safety rules and actual behaviour. Staff (strongly) disagrees with the statement that it is okay to speed or use a communication device whilst driving but also reports doing this themselves. This could be caused by the fact that UNHCR has not laid out clear rules yet nor has the organisation put mechanisms in place to enforce these rules.

v Training of drivers is seen as a good method to achieve ‘Vision Zero’ by 48.6% of the participating managers / supervisors. However, 40% of the drivers cannot remember when was the last time that they received training

Recommendations 1. Issue an Administrative Instruction (AI) for Safe Road Use. The AI will provide

clarity about managerial accountability and responsibility. Furthermore the AI will also provide guidance to staff about what is expected of them how to behave on the roads.

2. Communicate and enforce a ‘zero tolerance’ approach with regards to driving under influence. This could be done in the form of specific actions aimed at staff members that have authorization to drive a UNHCR vehicle. These actions could range from putting in place zero tolerance penalties (warnings, dismissal) to awareness campaigns (as determined appropriate within the context of the Staff Rules, Code of Conduct and determined by DHRM/ IGO)

3. Identify and address behaviours which impose the highest enterprise risk and develop awareness campaigns around these topics. These should include:

a. Speeding b. Use of communication devices whilst driving c. Driving under the influence of alcohol/ other substances d. Not taking breaks after 2 hours of driving.

4. UNHCR should develop a driver training programme with benchmarks for revalidation/ certification including for staff authorized to drive.

p.39 06/02/2017

5. In the Safe Road Use activities (such as communications and the workshop programme) the gap between knowledge and behaviour should be continuously addressed.

6. Expand the pool of trainers through Training of Facilitators to ensure that Field Security Medical Service and Fleet Management can run workshops and refreshers sessions.

p.40 06/02/2017

Appendix Survey Questions

1 Have you seen or heard about Safe Road Use, UNHCRs campaign to achieve 'ʹVision Zero'ʹ?

Yes

No

2 Where did you see or hear about the Safe Road Use campaign? Select all that apply.

Poster

Safe Road Use Website

UNHCR Intranet

Personal Email

Newsletter

Workshop

All of the above


3

Can you recall the message of the campaign or any messages that you may have seen or heard with respect to 'ʹVision Zero'ʹ or Safe Road Use? Please describe briefly.

4

With 'ʹVision Zero'ʹ UNHCR aims to achieve zero road traffic fatalities and injuries for staff, people of concern and other road users. What is your opinion about 'ʹVision Zero'ʹ? Select the answer that suits you best.

Zero road traffic fatalities and injuries is not realistic

With active management support, I believe zero road traffic fatalities and injuries is achievable

It makes me feel proud to work for an organisation that has adopted 'ʹVision Zero'ʹ

Safe road use is a personal responsibility; the organisation should not interfere with how I behave on the roads

UNHCR can only achieve 'ʹVision Zero'ʹ if adequate resources such as funding are available

I have no opinion about 'ʹVision Zero'ʹ


5 How important do you think road safety is for UNHCR?

Road safety is not important at all

Road safety is only important when we have a road traffic crash, then there is a

p.41 06/02/2017

lot of attention

Road safety is important but it not the most burning issue

Road safety is extremely important as UNHCR cares for staff, people of concern and other road users

I don'ʹt know

6 Which of the following messages do you think are important in terms of road safety campaigns? Select all that apply.

Everyone has a responsibility to ensure road safety

A driver is responsible for the people in his vehicle as well as other road users

Managers, under their duty of care obligation, are responsible to help prevent crashes

Road traffic crashes can negatively impact an organisations'ʹ reputation

I don'ʹt know


7 Which of the following would be most useful to you in receiving information about 'ʹVision Zero'ʹ or Safe Road Use? You can select maximum 3 options.

Poster

Safe Road Use Website

UNHCR Intranet

Personal Email

Newsletter

Workshop

Social media (such as Facebook)

All the above


8 Who do you believe is responsible for the safety of UNHCR staff? Please select all that apply.

Vehicle manufacturers

Global Fleet Management (GFM)

Drivers

Line managers

Heads of Offices

Bureaux Directors

Yourself

Everyone that uses the roads

All of the above

Safe R

Safe Road Use Workshop Programme

p.42 06/02/2017

In 2015 UNHCR started with the roll out of a Safe Road Use workshop programme. The aim of the workshops is to raise awareness about 'ʹVision Zero'ʹ and how staff and management can take actions to improve safe road use.

9 Have you participated in a Safe Road Use Awareness Workshop?

Yes

No

10 After the workshop, have you made changes in your road use behaviour? Select the answer that is most appropriate.

After the workshop I made structural changes to my behaviour on the roads

Right after the workshop I behaved more safe, but as time goes by I have forgotten about it

I have not made any significant change


11 Can you briefly describe the change you made or give us an example?

Road Usage

In this section we are going to ask you questions in relation to your road behaviour on and off the job.

12 How often are you asked to drive or travel as a passenger by road after sunset as part of your UNHCR duties?

Never

Rarely

Once a week

2-‐‑3 times per week

5 times per week


13 How often do you wear a seatbelt when driving or as a passenger in the front of the vehicle?

Always

Sometimes

Never

Don'ʹt know

14 How often do you wear a seatbelt as a passenger in the back of the vehicle?

Always

Sometimes

Never

Don'ʹt know

p.43 06/02/2017

15 In your opinion, who is responsible for ensuring wearing of a seatbelt in the vehicle?

The driver is responsible

Both the driver and the passengers are responsible

It is the individual'ʹs responsibility

16

How often do you drive after having consumed an alcoholic beverage or a substance that may impair your ability to drive? This includes medication that causes drowsiness.

Always

Sometimes

Never

Don'ʹt know

17 When driving a vehicle, how often do you exceed the speed limit?

Always

Sometimes

Never

I don'ʹt know

18 What could be reasons for you to exceed the speed limit?

19 Do you use communication devices (mobile phones, radios, satellite phone, etc.) whilst driving?

Always

Sometimes

Never

Don'ʹt know

20 When do you use your communication device whilst driving? Please select all that apply.

Only if someone calls me

If I am expecting an important phone call and I am unable to stop driving and answer it

When I need to make an urgent call


21 Please rate the statements

When I am late for a meeting or appointment, I think it is okay to speed

I think it is acceptable to use a mobile device whilst driving

When there is a road traffic crash, it is always the fault of the driver

p.44 06/02/2017

In the location where I work, road traffic crashes are unavoidable

Fully disagree

Disagree

Agree

Fully agree

Managers / Supervisors

22 Do you have a managerial responsibility, meaning that you manage or supervise other staff members?

Yes

No

23 Has your location participated in the Safe Road Use workshop programme?

Yes

No

24 During the Safe Road Use Management Workshop an action plan was created.

Have you implemented the action plan?

When you choose 'ʹPartly'ʹ or 'ʹNo'ʹ, please tell us the reasons why.

Yes

Partly

No

Don'ʹt know

Reasons for not or partly implementing:

25 After the workshop programme, have you seen a change in safe road use behaviour in your location? Please select the answer that is most appropriate.

As a result of the workshop staff made structural changes to their behaviour

Right after the workshop staff changed behaviour but as times goes by the effect of the workshop faded

I have not seen any significant change


26 Can you briefly describe the changes you observed or give us an example?

27 How do you ensure that your staff remains safe on the roads? Please select all that apply

I ensure that vehicles are road worthy

I ensure that vehicles are equipped with safety equipment

I ensure staff know what to do in case of a road traffic incident or crash

I ensure staff obey the local traffic rules

p.45 06/02/2017

I ensure staff use seat belts at all times

I ensure staff don'ʹt drive after sunset

I ensure that staff know to take regular breaks when driving for a long time

I ensure that staff know they can'ʹt drive whilst under the influence of alcohol or drugs

I ensure that I am leading by example by demonstrating safe use behaviour

None of the above

I don’t know


28 How often do you discuss road safety with your staff? Please select one option only.

Every year

Twice a year

Every month

Every week

Every day

Never


29 Which one of the following do you think would most improve the road safety of UNHCR staff? Please select the most appropriate answer.

Install an organisational policy on road safety and supporting programmes

Making managers responsible and accountable for road safety

Train drivers through a certified training programme

I don'ʹt know


Managing / Supervising UNHCR Drivers

30 Do you manage / supervise UNHCR drivers?

Yes

No

31

As a manager / supervisor of UNHCR drivers, which of the following do you use to ensure that drivers are competent, supported and safe? Please select all that apply

Testing the drivers skills

Checking driver qualification (driver license, past experience, etc.)

Training provision at the outset and periodically for safe driving practices

Staff appraisal

My own personal observation of drivers

p.46 06/02/2017

Ensure that drivers have relevant medical clearance


Drivers of UNHCR vehicles

The following questions are aimed at drivers. You are a driver if you are a professional driver for UNHCR or if you are a staff member with driving authorization.

32 Are you a professional UNHCR driver or do you have the authority to drive a UNHCR vehicle?

I am a professional UNHCR driver

I have the authority to drive a UNHCR vehicle

None of the above

33 What level of driver training have you received before joining UNHCR.

Please select all that apply

Driver license training (when obtaining your drivers’ license)


Driver training by a professional driver trainer (i.e. driving school) after you obtained your drivers’ license



34 What level of driver training have you received whilst working for UNHCR?

Please select all that apply.


Driver training by a professional driver trainer ((i.e. driving school) after you obtained your drivers’ license


I never received any training


35 When was the last time you received driver training while working for UNHCR?


In the last 6 -‐‑ 12 months

In the last 12 -‐‑ 24 months


I cannot remember

36 When was the last time you underwent a medical check to test your fitness to drive?



p.47 06/02/2017



I cannot remember


37 Do you take breaks every 2 hours if you are driving for long periods of time?

Always

Sometimes

Never

Don'ʹt know

38 How often do you feel the pressure to break the rules (speeding, using a communication device whilst driving, etc.)

Never

Once a week

2-‐‑3 times per week

5 times per week


General

39 37. What is your gender?

Male

Female

40 What is your age?

18 -‐‑ 24 years old





65 years old or above

41 In what country do you work?

42 How worried are you about being involved in a road crash?

Extremely worried

Somewhat worried

Not very worried

Not at all worried

43 Have you been involved in a road traffic incident while working for UNHCR?

p.48 06/02/2017

Yes

No

44 What was the main cause of this road traffic incident?

Speed

Driving under the influence of alcohol or drugs

Using a communication device (e.g. mobile phone, radio)

Condition of the vehicle

Condition of the road

Don'ʹt know


45 To your knowledge, was the incident reported to UNHCR?

Yes

No

Don'ʹt know

46 Are you aware of the UNHCR procedure for reporting a road traffic incident?

Yes

No

Don'ʹt know

47 Are you aware of the UNHCR rules for service incurred accident or illness?

Yes

No

Don'ʹt know

48 Who do you contact to make a service incurred claim?

Admin

Representative

Security

Medical Section

Headquarter liaison and compensation unit

All of the above

End of Survey

survey findings report2016 final - vision...

Documents