supporting safe social media practice in the aod sector
TRANSCRIPT
Supporting safe social media practice in the AOD sectorPaul Aiken, Evaluation & Advocacy
Team LeaderCon Hatzi, Consumer Consultant
VAADA Conference, 16 February 2017
Staff survey – key findings
• 31 respondents• Access problems at Curran Place
Findings• Privacy is important• Good awareness of appropriate safe practice
strategies• Negative experiences rare (but significant)• Agency systems used to manage online
contacts
Which platforms do you use?
Which platform do you use the most?
Which platforms have you stopped using?
Why did you stop?
No use: Has a client’s social media use been raised as an issue?
Do you try to keep your work & private life separate on SM?
Reasons for keeping things separate?
Have been contacted by clients on social media
Negative experience: Did this relate to your work?
Strategies used to maintain privacy
How to deal with unwanted contact?
Consumer workshop: key issues
• Importance of privacy (and informed decision making) for consumers and staff
• Positives and negatives associated with social media use
• Importance of understanding that social media platforms’ privacy settings change often – need for regular review.
• Need for ReGen to integrate social media use within its clinical services (where appropriate)
Consumer workshop: SM use + & -
Reasons for use:• Education, entertainment, recovery
resources, making/maintaining positive connections
Negatives:• Too time consuming, unwanted contacts• Privacy breaches e.g. stalking• Triggers – jealousy/depression, memories• Public disputes/misunderstandings
Issues for consideration
• Need for considered response to client contact (clinical judgement; how would ‘block’ be viewed?)
• Consider clients’ SM use when assessing potential risk, determining goals/actions & reviewing progress
• Understand impacts of individual/agency SM practice on others’ privacy e.g.
oTaggingoHashtagsoFB page vs profile
Next steps• Review SM policy & develop practice guideline• Teams to consider how to include SM
discussions within clinical practice• Develop safe practice resource for consumers• Opportunities for peer-led SM training for
consumers• Ongoing monitoring of patterns of interaction
with ReGen accounts & review of agency practice
• 2017 – AOD sector & consumer surveys
Resources
Website (link (plus image of brochure)• ReGen social media policy• Consumer resource – Safe SM Practice
YouTube (http://www.youtube.com/user/ReGenUC) • SM practice tips for AOD providers
SlideShare (http://www.slideshare.net/ReGenUC) • SM presentation slides
Thankyou
Paul Aiken: [email protected]
Con Hatzi: [email protected]
See these slides: http://www.slideshare.net/ReGenUC