supporting people - newcastle city council · pdf fileorganisations, such as housing...

Supporting PeopleA guide to accessing SupportingPeople services in Newcastle

If you would like this document in large print,in Braille or on audio tape, please phone 0191 277 7456.

This document tells you how to access housing-relatedsupport services in Newcastle. If you would like a copy in another language or you would like to talk to somebodyabout it in your own language, please come into the CivicCentre, East End or Outer West Customer Service Centreor the Kenton Centre where we have a telephoneinterpreting service. Or, you can phone 0191 277 7456where there are English-speaking staff.

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Supporting People pays for housing-related supportservices to help people live independently in thecommunity. Housing-related support services areservices that help people get accommodation, or carry on living independently in their own homes.

Support services are bought from all kinds oforganisations, such as housing associations, charities,voluntary organisations, private companies and NewcastleCity Council.

The types of things that housing-related support servicescan help you with are:

• finding somewhere to live and setting up home;• budgeting, managing debts and applying for benefits;• learning domestic, life and social skills;• gaining access to other services and community

groups; and• helping you to contact other organisations like social

services, health services and colleges.

Supporting People can help lots of different people,such as:

• older people who want sheltered housing, or who wanthelp to carry on living in their existing home;

What is Supporting People?• young people who need short-term accommodation

with support, or who need help to keep a tenancy going;• people of all ages with mental-health problems

or dementia;• people with learning disabilities;• people with drug or alcohol problems;• people who are leaving prison;• people and families who are homeless; and • women escaping from domestic violence.

This leaflet tells you more about how you can accessSupporting People services in Newcastle, depending on your particular needs.

You can find out more about Supporting People servicesin Newcastle by visiting our website atwww.newcastle.gov.uk/supportingpeople

Or, you can phone a member of the Supporting Peopleteam on 0191 277 7456. You can also speak to yoursupport worker, housing manager or social worker if youhave one.

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Who is this leaflet for?

If you have a learning disability and need housing-relatedsupport to help you live in your own home, you cancontact the Learning Disabilities team, which is part of Newcastle Social Services.

Social Services DirectorateAdult Learning Disability TeamShieldfield Centre4-8 Clarence WalkNewcastle upon Tyne NE2 1AL

Phone: 0191 278 8100 Fax: 0191 278 8123

You can contact a duty social worker Monday to Friday,between 9.30am and 12 noon and between 2pm and5pm. The team can give you information and advice on social- and health-care services in Newcastle. They may:

• arrange for you to have a community care assessment(this means a social worker from the LearningDisabilities team will talk to you about any help andsupport you might need);

• buy and arrange services that provide help and support;• arrange for a carer’s assessment; and• put you in touch with other organisations who may be

able to help you.

People with learning disabilities and housing support needs

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Mental-health services in Newcastle are provided by a partnership between Newcastle City Council,Northumberland, Tyne and Wear NHS Trust and thevoluntary sector. If you think you need supportedhousing, you can speak to:

• your GP;• your consultant psychiatrist; or• another mental-health professional;

who will refer you to the appropriate services.

There is a range of services for people with mental-healthproblems in Newcastle. These include supported housingand other treatment services available throughNewcastle’s mental-health resource centres at ScroggRoad and Summerhill, home-treatment based servicesprovided through the Crisis Assessment and HomeTreatment Service and services provided by Newcastle’sSpecialist Community Mental teams.

To get help from these services, you need to contact yourGP or another mental-health professional who can makea referral for you. You can also contact Newcastle SocialServices on either of the following numbers.

Gosforth Duty team: 0191 277 2077Newburn Duty team: 0191 277 2555

People with mental-health problemsand housing support needs

If you are a single adult or a homeless family and needemergency accommodation, you can contact thefollowing.

• Your local community housing office

• The City Council Housing Advice Centre112-114 Pilgrim StreetPhone: 0191 277 1711

• Your Choice Homes18 New Bridge StreetPhone: 0191 277 2020

You can also contact some services direct.More information about these services is available from the Supporting People website.

If you need housing support to help you keep yourexisting tenancy, you can contact the following.


Single adults and families who arehomeless and have housing supportneeds

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If you have a drug or an alcohol problem (or both) andneed housing support, you can contact the following.

• The City Council Housing Advice Centre112-114 Pilgrim StreetNewcastle Phone: 0191 277 1711

• Newcastle Drug and Alcohol Social Work Team Shieldfield Centre4-8 Clarence WalkShieldfield Newcastle Phone: 0191 2788100

You can also make a direct application to some of theservices. Contact details for these services are availablefrom the Supporting People website.

If you are an ex-offender, you can speak to your probationofficer about housing-related support services.

People with drug or alcohol problemsand housing support needs

Offenders with housing support needs

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If you are a woman escaping domestic violence, or if youare at risk from domestic violence, you can contact thefollowing.


• Women’s AidPhone: 0808 200 0247E-mail: [email protected]

• Northumbria Domestic Abuse HelplinePhone: 0800 066 5555

The Supporting People website also contains otherinformation about agencies and advice and support lineswho may be able to help.

If you are a person with HIV or AIDS and need housingsupport, you can contact the following.


Women who are at risk of domesticviolence and have housing support needs

People with HIV or AIDS and housingsupport needs

If you are a young person who needs short-termaccommodation with support, or if you need help keepinga tenancy going, you can contact the following.

• Your local community housing office


• Your Choice Homes18 New Bridge Street

If you are a refugee who needs housing support, you cancontact the following.


• Your Homes Newcastle Refugee Move On servicePhone: 0191 278 8620

Young people with housing support needs

Refugees with housing support needs

If you are an older person and you think you needsheltered housing, you can contact the following.

• Your Local Community Housing Office

• The City Council’s Housing Advice Centre112-114 Pilgrim Street Phone: 0191 277 1711

• Your Choice Homes 18 New Bridge Street, Newcastle

You can also contact providers of sheltered housing andaccommodation with community alarms direct. You canfind a list of the landlords and their contact details on theSupporting People website.

If you would like to stay in your own home, but would liketo find out about getting a community alarm, you cancontact Your Homes Newcastle Community Care AlarmService on 0191 278 8600 (minicom 0191 2787727). Youcan also fill in a referral form online at www.yhn.org.uk.

If you are a homeowner and you would like to stay in yourown home but want to find out about home adaptations,you can contact Anchor Staying Put on 0191 482 4977.

If you are a Newcastle local-authority tenant and wouldlike to find out about home adaptations, you can contactSocial Services Adaptations Service on 0800 091 1255.

Older people with housing support needs

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If you are an older person with dementia and needhousing support, you can contact Newcastle SocialServices on either of the following numbers.

Gosforth Social Services Duty Team: 0191 277 2077

Newburn Social Service Duty Team: 0191 277 2555

If you are an older person and homeowner with a physicaldisability or sight or hearing problem(s), and you want tofind out about home adaptations, you can contact AnchorStaying Put on 0191 482 4977.

If you are a Newcastle local-authority tenant and wouldlike to find out about home adaptations, you can contactSocial Services Adaptations Service on 0800 091 1255.

Older people with dementia and housingsupport needs

People with a physical or sensorydisability and housing support needs

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Your support worker or housing manager will be able totell you more about Supporting People or you can contactthe Supporting People team direct.

Supporting PeopleSocial Service DirectorateCivic CentreNewcastleNE1 8PA

Phone: 0191 277 7456E-mail: [email protected]: www.newcastle.gov.uk/supportingpeople

Where do I find out more? Your notes

If you would like more information aboutSupporting People in Newcastle, or if youwould like a copy of this leaflet in large print,Braille or another language, please contactus on 0191 277 7456 or visitwww.newcastle.gov.uk/supportingpeople

www.newcastle.gov.uk/supportingpeople February 2007

supporting people - newcastle city council · pdf fileorganisations, such as housing...

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