Support Knowledgebase

Updated August 2019 Tommy Manager App Guide

This document will provide an overview of the Tommy Manager App.

Menu Options

Home – The home screen will display alerts, tasks, detergent levels, wash count and occupancy.

Tasks – This view will provide a detailed look at tasks requiring completion or that have been

completed.

Detergents – The detergents page will show the amount of detergent used and remaining.

Wash Counts – The wash count page displays the count for each wash package sold, total count at the

controller and point-of-purchase, coupons, rewash details, club details and summary.

Warranty Requests – This is used when damage happens to a guest’s vehicle. In this screen, you will

be able to add warranty request and see previous reports for a specific date range.

Rewashes – The rewash screen will show a list of rewashes that have taken place and the reason for

each in a specific date range.

Employees – This screen allows you to add/remove employees as well as creating shift schedules.

Utilities – The utilities screen allows you to monitor some of the operation cost such as: water, electric,

gas, and sewer.

Inventory – Here you can monitor your parts, tools, and equipment. See when they were received as

well as current stock level.

Feedback – Guest feedback can be entered manually.

Work Logs – This is found in the upper right corner near your name. This feature allows you to clock

team members in/out.

Support Knowledgebase

Updated August 2019 Home

The alerts screen will show any alarms. To remove these from the list, click the “X” on the right.

In the maintenance tasks window, you can see which tasks need to be done.

Click the arrow on the

right to assign the task to a team member.

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Updated August 2019

Place the mouse over any part of wash counts pie chart to see the total quantity sold.

Placing the mouse over the detergent bar graph will show the drum size and remaining

amount in gallons.

Tasks

Choosing between Today’s, All, and Master tabs will show tasks that have been

completed and that need to be completed. The “Task Type” allows for the tasks to be

shown by type.

Support Knowledgebase

Updated August 2019 Clicking “Add Task” allows for a new task to be entered. There are task options when selecting the drop down

arrow next to “Type” and “Interval.”

Detergents

Manually enter a

detergent or reading

by clicking the

associated button. An

entry can be edited

or removed under

‘Actions’.

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Updated August 2019 Wash Counts

If wash counts need to

be adjusted at the end

of day, click on Add New Wash Counts to

make adjustment s.

As shown on the Home screen, you can place the

mouse over the bar graph and see the exact size of

the detergent drum or how many gallons are

remaining. The list below will show each detergent,

the total capacity of the drum, current level, and the

level that will trigger an alarm.

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Updated August 2019

Support Knowledgebase

Updated August 2019 Warranty Request

Searching by a specific “Status” or “Type” will

make finding the warranty request easier.

Anytime damage occurs

to a guest’s vehicle, enter

the report by clicking

“Add Warranty Request.”

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Updated August 2019

Rewashes

This screen is showing the list guest that had rewashes and the reason for a rewash. Click on “Add Rewash”

and fill in the fields to track the rewash of a guest.

Under the “Reports” tab you can filter the

request by which area of the vehicle the

damage occurred or by the vehicle model.

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Updated August 2019

Employees

This displays the list of team members. This list allows for team members to be add/removed/edited.

Clicking the “Shift” tab will allow for shifts to be scheduled to each team member.

Be sure to select the

cause of the rewash .

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Updated August 2019

Utilities

Click “Add Utility Bill” to begin populating the list.

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Updated August 2019 Inventory

Click “Add Inventory Item” to populate the inventory list.

Feedback

Click the “Add Feedback” to manually add in guest feedback.