Live Visual Assistance Revolutionizes the Customer Support Industry

live video-based visual assistance significantly reduces the probability of interactive issues. It does

so by allowing the customer support professionals to look into every detail of their customer's

complaint and determine the best course of action within seconds — thus, ensuring the delivery of a

great customer experience at all times.

Besides, it is something that customers, too, need in their lives, for they want the experts to scan

through the technicalities and come up with robust solutions. Ask yourself, wouldn't it be nice if an

expert is virtually available to guide you through the process of repairing your television.

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5 Ways Live Visual Assistance Revolutionizes the Customer Support Industry

● Speed and Efficiency

By using live visual assistance, companies can significantly improve the speed at which they are able to handle customer support. For example, when dealing with chat support agents, customers can often feel ignored and may not understand why the chat is taking such a long time to be answered.

● Focus on a Specific Issue or Service

Live visual assistance provides them with the means to deal directly with the area that they are needed in order to provide better customer support. In scenarios where the agent requires sophisticated and detailed product information from the customer, video-based interaction is the most feasible option.

● Easy Training for Agents

When dealing with live visual assistance, agents can receive training without the need to attend a full-on training course. Instead of having to travel to a support center or office, agents can simply be able to watch how things are done from the comfort of their home — precisely what the companies are inclined towards in the New Normal.

● Reduced Need of Support Centers

As mentioned above, the agents can learn and practice from the comfort of their home or perhaps the location that they find suitable to carry out their work. Instead of having support centers open during normal working hours, this can significantly reduce the need for employees to be away from their home, children, or even friends and family.

● Reduced Cost of Training

If, on the one hand, live visual assistance can be used to reduce the need for support centers, on the other hand, it can facilitate the reduction of the training cost. Since live visual assistance provides a more real-time experience for customers, customer support agents need less training for particular responses and streamlining procedures. Also, since Live visual assistance allows customers to see their agent as they are speaking to them, communication is automatically more effective. In such a scenario, the need for training is mostly to enhance the particular language agents, and customers use for communication.

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