support, choice and independence the future of social care bitesize training – october 2009
TRANSCRIPT
Support, Choice and Independence
The Future of Social Care
Bitesize training – October 2009
Introductions
Welcome!Eyes down for a full house…
Today we will cover
• An introduction to Self-Directed Support
• Transformation programme – update
• Video and Question & Answer session
• YOUR views – how you can shape things!
National context
• All started with “Putting People First” (2007) and a series of national pilots
• DH released “Transformation Grant” to make this happen by 2011
• All Local Authorities in the UK are introducing Self-Directed Support (SDS)
TRANSFORMATION TEAM
Sam Taylor, Susanne Maddox, Liselotte Tork,
Gavin Fernandez, James Hopper, Dave King and Mary Crowner
Dee Tailor >>>>>>>>
Susie Mills <<<<<<<<Gail Parfitt <<<<<<<<
Cassie Weekes >>>>>>>>
BRIAN DOUGHTY Interim Deputy Director
ASCHH
SARAH MORRISHead of Access and
Assessment
VACANTHead of Personalised
Services
Belinda Norris
ServiceManagerAccess
SubstantialReviewCritical
Nick Ellender
ServiceManager
Safeguarding
SafeguardingProfessional
LeadSafeguarding
Specialist Team
Admiral Nurses
SueGeorge-Puce
Interim ServiceManagerSpecialist Services
LD/PD/SI CCA Reviews
Care Management
OT’sEquipment/AdaptationsRehab Team Intermediate
Care
Brian Barry
ServiceManager
Personalised Services
Older People
Day & DomServices
BrokerageDirect
Payments/IB’s
Extra CareHousing
Sandra Taylor
Service Manager
Personalised Services Adults
Res/Day/Dom Services
Supported Living
BrokerageDirect
Payments/IBsHACS
Sharon Townsend
Vacant
Project Manager
Modernisation x 2
Mental Health & LearningDisability
CNWL Mental Health
Trust
JEFF MASLENCorporate Director
Adult Social Care Health and Housing
PAUL FEVENHead of
Commissioning
BEATRICE CINGTHOHead of Housing
Marcia Gillings
ServiceManagerHousingSupply
LCHODevelopment
PropertyProcurement
Barry Newitt
ServiceManager
SupportingPeople
HousingSupport -
CommissioningProcurement& Contract
Management
Gary Collier
Service Manager
Joint Commissioning
CommissioningProcurement
Contract Compliance
David McCulloch
ServiceManager
PSH
Tenancy Sustainment
PrivateSectorEnergy
April Southern
Service ManagerBenefits
FraudQuality Control
AssessmentsCustomerServices
NEIL STUBBINGSDeputy Director
ASCHH
Steve CrossHead of Finance
DAVE KINGInterim Head of Transformation
JodyHawley
CustomerEngagement
& ServiceDevelopment
Manager
CustomerEngagement
ServiceDevelopment
AlanGalloway
ServiceManagerSupportServices
DirectorateBusinessSupportHealth
& Safety
DANIEL KENNEDYHead of Improvement
Chris ChaplinInterim ISManager
Vacant
Service ManagerQuality
Assurance
PerformanceServicePlanningEqualities
ComplaintsSupportHealth &Safety
EmmaHumphrey
ServiceManagerHousingNeeds
HousingAssessment
HousingAdvice
ResettlementEmergency
HousingPerformance
Support
Definition of Self Directed Support
• Simply put, SDS is a new model…
• where service users & carers who are eligible for social care
• … are offered a personal budget to spend on meeting their needs!
But Self-Directed Support is more than this:
Self-Directed Support
Supported AssessmentQuestionnaire
Co-production Co-production with the with the customercustomer
Support Plan
Person-Person-centredcentred
Professionalassessment
StreamlinedStreamlined
Resource allocation
Based on Based on needneed
Brokerage
By in-house By in-house team or 3team or 3rdrd partyparty
Review
6 weeks 6 weeks and a yearand a year
The new system
The social worker role is key
Assessment
• The professional assessment is still crucial
• The SAQ is short – and the customer should take the lead
• In future, resources should be allocated more equitably – based on need
Support Planning
• A person-centred approach
• Creativity and flexibility are important; as are…
• Risk assessment and contingency planning
• This is a conditional resource entitlement -
activities must meet the required outcomes
• Support plans are signed off by the council
Brokerage
• Brokers make the support plan a reality
• They are specialists, and provide an independent view
• Brokers present options to the customer
• In Hillingdon we have an in-house team
The role of the council
• First and foremost - a responsibility to vulnerable people
• Signing off support plans
• To create a market infrastructure
• To fill gaps in the market
• To accredit and quality monitor providers
Our approach in Hillingdon – when is this happening?
• A number of pilots are currently taking place
• From 1st August 2010, existing customers who receive day or domiciliary care will receive Self-Directed Support at their next review
• From 1st April 2011, all new customers will receive Self-Directed Support
Our approach in Hillingdon – aims
• Providing full support for customers to make the most of the system and find the right support options
• Giving real choice in the range of support options available and control in how they are received
• Helping people maintain independence and enjoy fuller lives
• Extended information and advice support for all
Self-Directed Support aims to bring the following benefits to Hillingdon’s staff:Greater freedom to find the right solutionsRoom for creativity and innovationLess bureaucratic processesLess paperwork Improvements to ProtocolBetter outcomes for residents
Self-Directed Support aims to bring the following benefits to Hillingdon’s residents: Greater choice in support Greater choice in services to meet need Putting customers in control Boosted day-to-day independence levels Increased autonomy in decision making Greater equity Better outcomes
Videos
…
Followed by Questions & Answers
You can help shape the change to SDS• In your view…
• What is the most important area the transformation programme should address?
• How can we make the change process more effective?
• What can we do to support you in this change?
Please attend one of our “invent events”
•SAQ Invent Event - 10 Nov 9-12.30pm CR5
•Review Invent Event -10 Nov 1.30-5pm
CR6
•Brokerage Invent Event - 11 Nov 9-1pm
CR4
•Support Plan Invent Event - 11 Nov 1-4pm
CR5Email [email protected]
What next?
• DVDs• Team meetings • Another set of bitesize sessions• Training and detailed work with teams involved
• Come and find us…we have an open door policy and would love to see you!
Get in touch…
• Transformation Team,
Ext: 8386
• Add yourself to our contacts list
• And keep checking our website www.hillingdon.gov.uk/selfdirectedsupport