sunni nishimura askaway coordinator etug learn together series may 2009
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Sunni Nishimura AskAway Coordinator ETUG Learn Together Series May 2009. Funding support for this initiative is provided by BCcampus. Outline. What is AskAway? How does it work? Who is using it? Where are they? Why are they using it? Where can you find AskAway? Let’s try it out! - PowerPoint PPT PresentationTRANSCRIPT
Sunni NishimuraAskAway Coordinator
ETUG Learn Together SeriesMay 2009
Funding support for this initiative is provided by BCcampus
Outline
What is AskAway?How does it work?Who is using it? Where are they? Why are they using it?Where can you find AskAway?Let’s try it out!What can AskAway do for you and your learners?
ETUG Learn Together Series 2009
What is AskAway?
Research help where learners need it, when they need it
Real library staff, chatting in real time
ETUG Learn Together Series 2009
How does it work?
Online access from wherever you areChat in real time with library staffTranscripts captured and emailed after sessionAskAway staff will:
Help you with any research or library related questionsHelp you find library resourcesSuggest research strategiesProvide instruction on searching databases
ETUG Learn Together Series 2009
How does AskAway work?
Part of a suite of services your library already offersPost-secondary and public library AskAway services availablePost-secondary service staffed by library staff from 27 post-secondary institutions67 hours of reference service per week, including evenings and weekends
ETUG Learn Together Series 2009
Who is using AskAway?
ETUG Learn Together Series 2009
Why are they using AskAway?
“What a great service for students who are not able to be on campus
very often. Having a live chat make the online learning experience that
much more fantastic. I am very impressed.”
ETUG Learn Together Series 2009
Where are our users?
ETUG Learn Together Series 2009
Why are they using AskAway?
“I went to library in person asked for help, then went home and did
research by myself after hours of no luck I used askaway. This helped
greatly and the person I was working with was very fast and
knowledgeable.”
ETUG Learn Together Series 2009
Why are they using AskAway?
Reaching new audiences:• Around 8% of them have never used the library
before• 40% are new to AskAway• “I feel confident to talk online than in person....”• “Social anxiety, it's easier to talk to someone
online”
57% of users say they use AskAway because they are searching online anywaysHave used public library AskAway and expect AskAway to be here too!
ETUG Learn Together Series 2009
Where do I find Askaway?
At present:• AskAway.org• Your library website Ask Us page• Library subject guides
Eventually:• Learning Management Systems• Everywhere students are using library
resources…
ETUG Learn Together Series 2009
Access AskAway via your library website
ETUG Learn Together Series 2009
ETUG Learn Together Series 2009
Access AskAway via chat widgets
Widgets can be embedded anywhere students need research help:• Searching the library
catalogue• Lists of databases• Moodle? D2L? Blackboard?• Course webpages?• ???
ETUG Learn Together Series 2009
ETUG Learn Together Series 2009
ETUG Learn Together Series 2009
ETUG Learn Together Series 2009
Let’s try it out!
User FeedbackI was stuck on the best databases to use and the help I got was exactly what I was looking for... It was awesome!! Thank you so much!!!
AskAway is awesome! It's such a useful tool for students, especially when we're at home and so far away from campus! AskAway is a lifesaver, and the librarians are always sooooo nice and 150% helpful!
Great service. A valuable tool in the fight against distance-based educational restraints. Keep up the good work!
This is the best help for faculty that the library has done EVER!!!!!!!!! Keep up the great thinking re. innovation.
What can AskAway do for your learners?
One of a suite of library resources that can enhance learners’ educational experienceIncrease learners’ access to the valuable research resources at the libraryAccess to better quality resources leads to faster, more precise results, and more opportunities for critical thinking
ETUG Learn Together Series 2009
Tell your learners about AskAway!
Have a librarian come into class to demo AskAway and other library servicesTalk to your library about putting AskAway buttons or widgets on course webpages, subject guides, etc.Work with the library to put widgets into your LMS
ETUG Learn Together Series 2009
ETUG Learn Together Series 2009
Other ideas?
Where else would you like to see AskAway?
What would you like to see libraries doing for you and your learners?
Questions?
Sunni NishimuraAskAway Coordinator
BC Electronic Library [email protected]
or
Contact Your Library!