Availability ManagementAdministration GuideVersion 3.1 Copyright 2011 by SUMMUS Software, Inc.All Rights Reserved.This document contains confidential and proprietary data and unauthorized use and disclosure of such information mayresult in damage or considerable loss to SUMMUS Software. The term Confidential Information denotes any and alltechnical and business information disclosed in any manner or form including, but not limited to, business strategies,methodologies, trade secrets, pricing, software programs, and relationships with third parties, client lists and relatedinformation, information pertaining to vendors, employees and affiliates. The Confidential Information shall be held inconfidence, and shall not be used other than for the purposes intended, and as specifically stated in the proposal. Further,the Confidential Information may only be released to employees and persons on a need to know basis, who shall be obligedto maintain the information confidential and the Confidential Information shall not be released or disclosed to any otherthird party without the prior written consent of SUMMUS Software.ContentsAbout This GuideAudience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Reference Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .For Further Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i iiiiiChapter 1. Summus OverviewLogging on to Summus Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Chapter 2. Configuring Network ManagementAbout Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Working with Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Creating a View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Types of Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Adding Discovered Devices for a View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Adding a Device for a View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Editing Device Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Deleting a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Formatting a View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Changing Background color of the Drawing Board . . . . . . . . . . . . . . . . . . . . . . 15 Adding a Server for a View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Adding Other Images for a View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Adding a Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Editing a Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Deleting a Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Resizing Drawing Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Viewing Drawing Board in Grid Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Changing Positions of Devices/Network Drawing . . . . . . . . . . . . . . . . . . . . . . . 19Working with Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Pining/Unpinning Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Resizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Viewing Overlapped Devices Front/Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Viewing Device Details Using Command Prompt . . . . . . . . . . . . . . . . . . . . . . . 21 Viewing Interface Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Working with Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Adding a Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Availability Management Administration GuideiContents Modifying Connector Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting a Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding/Removing Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing/Hiding Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Moving Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding/Removing Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Printing a Network Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Working with Discovered Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Discovering Network Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Discovered Devices of a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting a Job/Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Re-running a Job/session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exporting Discovered Devices of a Job to an Excel . . . . . . . . . . . . . . . . . . . . . .Configuring Vendor MIB OIDs Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Vendor MIB OID Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying Vendor MIB OID Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specifying Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Network Settings for Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring Network Settings for Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24262626262727272830313131323234353538Chapter 3. Configuring Server ManagementAbout Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Working with Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Servers (Manual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying Server Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Scanning for Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Server Threshold Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Alert and Log Ticket Details . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring WMI Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a WMI User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying WMI User Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting a WMI User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Server Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Defining Server Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying Server Group Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting a Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying Printer Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Printer Quota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41424251525859636364646565666767676970iiAvailability Management Administration Guide Adding a Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying Domain Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring an URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding an URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying an URL Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Monitoring Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Ping Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Uploading Secure Shell (SSH) Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Testing the SSH Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Rebooting of Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Maintaining of Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7171727274747677787980Availability Management Administration GuideiiiContentsivAvailability Management Administration GuideAbout This GuideWelcome to the Availability Management Administration Guide. Availability Managementpackage includes Server Management and Network Management modules of the Summusapplication. Summus is an Enterprise Service and Systems management product thatenables you to Manage Enterprise IT environments (On Premise or SAAS environment).Summus is ITIL V3 compliant. It is built according to ITIL best practices, which helpenterprises to establish a standardized set of processes for better IT management. Thisdocument provides the step-by-step instructions for configuring and administering theServer Management and Network Management modules of the Summus application.Key Topics:AudienceTypographic ConventionsReference DocumentsFor Further AssistanceAudienceThis document is intended for the Summus Administrators and Network Operation Team.Typographic ConventionsThis document uses the following conventions:Table: ConventionsItemButtonsScreen NamesField NamesTab NamesScreen ElementsModule NamesConventionboldface fontboldface fontboldface fontboldface fontboldface fontboldface fontCross-referencesAvailability Management Administration GuideiAbout This GuideCross-references to additional or related information within the publication specify the titleof the section that contains the information. These cross-references represent direct onlinelinks. If you click the link, the specific section is displayed.Note: Contains helpful suggestions or references to material not covered in the publication.Tip: Provides a shortcut or easy way to access a specific operation, or to improveapplication performance.Warning: Presents information that you must read in order to be familiar withstandard practices for preventing errors and system downtimes.Reference DocumentsOther reference documents for the Availability application:Availability Management User Guide for Servicedesk ExecutivesFor Further AssistanceIf you need any further assistance, contact SUMMUS Software support desk at:E-mail ID: support@summussoftware.comiiAvailability Management Administration GuideChapter 1Summus OverviewSummus is an interactive, agentless, web-based tool that provides an end-to-end solutionfor all your IT infrastructure-related management and monitoring activities. It strengthensthe monitoring process by automating your service desk activities such as issue logging, itsresolution, SLA compliance, infrastructure management workgroup administration,incident management, problem management, and change management, along with thecreation and maintenance of a knowledge base.The tool provides you with the reports and dashboards, which present an easy-to-understand data along with the pictorial view of the IT infrastructure by using the real timeenvironment inputs. You can add, monitor, customize, and view reports on the variousparameters available in the environment regarding the servers, URLs, applicationsdeployed, server thresholds, printers, users, services, and monitoring schedules. Itfacilitates the implementation and improvement of the defined process compliance withrespect to the client SLA, based on the various reports and feedback capabilities providedby the system.Summus has been designed according to the ITIL framework. It describes the contours foran organization Service Management. ITIL focuses on best practice that can be utilized indifferent ways according to the organizational objectives.Summus facilitates the communication between the various organizational functions andreduces the cycle time for the solution implementation.ITIL provides the proven methods and mechanisms required for the planning andimplementation of IT environment related common processes.Generic benefits include:Improved service quality and its provisionCost justifiable service qualityServices that meet Business, Customer, and User demandsIntegrated centralized and decentralized processesIndividual roles and responsibilities in service provisionLearning from previous experienceDemonstrable performance indicatorsIntegrated service delivery refers to the need for Incident Management, ProblemManagement, Asset Management, Change Management, CMDB, WorkOrderManagement, Servers, and Network Management processes that are linked together in ameaningful manner.Availability Management Administration Guide1Chapter 1 Summus OverviewSummus is an enterprise IT management and monitoring system that has been specificallydesigned to meet the operational and management needs of companies that have an ITenvironment.Summus is packaged in the following ways to provide significant solutions to the needs ofvarious types (small, medium, and large scale) of organizations or industries.Service Desk ManagementService ManagementAsset & Procurement ManagementAvailability ManagementProject ManagementService Desk ManagementThe Service Desk Management application comprises of the Incident Managementmodule supporting basic features.Service ManagementThe Service Management application comprises of the following modules or components:Incident Management is the process of facilitating the registration and management ofincidents realized in the environment, eventually leading to the resolution and fixing ofthe same along with a detailed view of the environment. It facilitates a multilevelincident management approach, capable of handling the incident resolution throughmultiple groups and teams spread across various organizational entities.Caters to the various relationships between customers, business services, servicelevel agreements, and servicedesk executives.Offers capability to configure the fields of a group, list of values, and views.Enables to generate reports and reviews on every incident status against the servicelevels.Problem Management is the process of identification and management of the problemsin the IT environment leading to the generation of the incidents.Caters to the minimization and prevention of the causes leading to incidents.Facilitates root cause analysis for the problems.Enhances the quality of the IT environment.Change Management is the process of handling various changes involved in acontinuously growing environment. The system automates end-to-end capturing,routing, collaboration, and execution of changes leading to a streamlined and efficientchange management fulfillment process.2Availability Management Administration GuideEnables you to add and update change requests to the existing infrastructure orprocess, or to request new ones.Offers capability to customize risks, priorities, and impacts for change requests.Offers capability to view reports based on various parameters such as classification,category, and workgroups.Configuration Management Database (CMDB) is the process that involves themaintaining and managing of an inventory of IT resources in an organization. Thesystem maintains a record of infrastructure component, so that changes required can berouted more effectively.Enables you to add and update configuration items to the database.Offers capability to customize the configuration items by classification, criticality,make, vendor, and set custom attributes.Asset & Procurement ManagementThe Asset & Procurement Management application comprises of the following modulesor components:Asset Management is the process of managing, configuring, and reporting the assetsof an organization.Enables you to add, update, allocate, reallocate assets, and store assets.Offers capability to customize the category and its attributes, list of values, andlocation.Offers capability to perform a bulk movement of the assets from one location to theother.Offers capability to import huge number of assets details having the assets data in aMicrosoft Excel Worksheet.Procurement Management is the process of obtaining goods and services based onorganizational requirements. The process starts with the preparation and processing ofa requisition, and ends when the invoice for payment is received and approved.Offers capability to define purchase planning, determine the standards,specifications, research and selection of vendors, value analysis, financing and pricenegotiation, making the purchase, and other related functions.Enables the employees to raise and approve Purchase Requests (PRs), approvePurchase Orders (POs), approve Goods Receipt Notes (GRNs), and delegate roles totheir team members.Enables the Procurement team to view buyer dashboard, generate Purchase Orders,generate and view Goods Receipt Notes (GRNs), and track advance vendorpayments to the POs.Availability Management Administration Guide3Chapter 1 Summus OverviewAvailability ManagementThe Availability Management application comprises of the following modules orcomponents:Network Management is the process that involves the operation, administration,reporting, maintenance of device and link utilization, and creation of network drawing.Enables you to create and build detailed network as per the organizational needs.Ensures that the network is up and running smoothly. It includes monitoring thenetwork to identify problems at the earliest, ideally before users are affected.Enables you to keep track of the resources in the network.Ensures that the network is under control.Enables you to generate reports based on the CPU, Memory, and Capacity utilizationof the network devices and links.Offers capability to maintain the utilization of the network devices and links. It alsoinvolves corrective and preventive measures for the smooth running of the network,such as adjusting device and link threshold values.Server Management is the process of maintaining and monitoring the servers as perthe needs of an organization.Offers different services to monitor the server performance and generate reportsbased on the defined schedule.Enables you to define and manage views and customize views through the groupingof the servers.Offers capability to create a schedule for monitoring the working status of server,CPU and memory, hard disk, service, printers, and other functional parameters.Enables you to generate significant reports, which are useful for making technicaland strategic decisions.Project ManagementThe Project Management application comprises of the Project Management modulesupporting basic features.Project Management is the process that involves the managing and maintaining ofprojects in an organization. The system supports complete management of projectsstarting from defining customers, projects, sub projects, tasks, and activities, to thecompletion of the projects.Offers capability to define the parameters required to manage and execute projects.Offers capability to manage project resources, sub projects, and tasks.Offers capability to configure time sheet details and provide options to track timesheet data.4Availability Management Administration GuideLogging on to Summus ApplicationOffers capability to define activity groups, resource types, master key values,holidays, and leave details.Logging on to Summus ApplicationThe Summus application is compatible to the Internet Explorer, Google Chrome, AppleSafari, and Mozilla Firefox. First, enter the Summus URL in the browser. For example,http://10.99.2.41/Summus/The User Login screen is displayed.To log on to the Summus application, you must have a valid user name and password. TheSystem Administrator configures the user name and the password details.Note: The System Administrator configures the Login credentials based on the number of Licenses and the Summus Packages you opt for.To log on to the application:1. Enter your User ID in the Username box. For example, if your User ID is carljohn, enter carljohn in the Username box.2. Enter your password in the Password box.Note: Ensure to enter the correct User ID and password as provided by System Administrator. If you enter an incorrect user name or password, the application displays the following error message:Unable to authenticate you. Please try after some time or contactthe administrator.3. Click Sign In.Availability Management Administration Guide5Chapter 1 Summus OverviewThe Summus application Home Page is displayed.The areas on the home page are defined as follows:Menu Bar - Displays the module names based on the Summus package that youopted for.Left Navigational Area - Displays the configured menu options.Display Area - Displays shortcut links with thumbnails to the configured options,when you first log in to the application. Click any of the thumbnail image to go to therespective page.Quicklinks - Displays the configured quick link options.Logged-in Username - Displays the logged-in username.Logout - Click this link to logout of the application.6Availability Management Administration GuideChapter 2Configuring Network ManagementThis section describes the steps to configure Network Management (NM)specificsettings for the Summus application.Using the NM Configuration feature, the network operation team and the administrator canaccomplish the following:About Network ManagementWorking with ViewsFormatting a ViewWorking with DevicesWorking with ConnectorsDiscovering Network DevicesConfiguring Vendor MIB OIDs SettingsSpecifying Network SettingsAbout Network ManagementThe Network Management (NM) module enables the administrators, who are part of theNetwork Operations team, to create, maintain, and monitor network devices that areinstalled in Local Area Network (LAN) or Wide Area Network (WAN) across the globe. Itsupports viewing the status of the devices and traffic of the network. Using NM, you candesign network diagrams of LAN/WAN, add devices/nodes, links/connectors, configureproperties for devices/connectors, define threshold values, set alert notifications, generatereports, and so on.Using the configuration options, you can create a View (network diagram), representing theinstalled devices on LAN/WAN. Using Views, you can keep track on the health of anetwork. You can group the Views based on the locations. You can also include ServerGroups, which are configured in the Server Management Module, into this network formonitoring purpose.NM, supports continuous monitoring of the networks and notifies the administratorwhenever a device or a link participating in the network is down, or whenever the device orlink utilization has crossed the threshold limit. It also supports auto log incident featurebased on the network device/link status, and it initiates logging of an incident specific to thedevice/link status.Administrators, who are part of the Network Operation team, can view the grouping andmonitoring of network devices from a group of views and a group of servers. Also, they canview and edit the configuration details of the network devices.Availability Management Administration Guide1Chapter 2 Configuring Network ManagementNote: The data on the Group View, Network Servers Group View, and the Dashboard is refreshed every one minute based on the current status of the devices and links that is part of LAN/WAN. This triggers the administrator to experience live monitoring of the network data.Working with ViewsA View can be referred to a network diagram of the network devices that are installed inLocal Area Network (LAN) or Wide Area Network (WAN) across the globe. The networkdiagram comprises different types of network devices or nodes connected through links orconnectors.You can perform the following tasks using View feature:Creating a ViewAdding Discovered Devices for a ViewAdding a Device for a ViewEditing Device DetailsDeleting a DeviceCreating a ViewThe Create View feature enables you to create, modify, and specify configuration details ofa network view.You can create the Views in following ways:Creating a View From Drawing BoardCreating a View From Discovered Devices ListCreating a View From Drawing BoardThe Create View feature enables you to create view for LAN/WAN.To create a view from the Drawing Board:1. On the General menu, select Configure, go to Availability Management, select Network Mgmt., and then click Create View.2. On the Network Diagram page, enter the required details.For more information about the fields and icons on Network Diagram page, seeDescription of the fields and icons on Network Diagram Page.3. From the View list box, select New View.2Availability Management Administration GuideWorking with ViewsThe Network Diagram page is refreshed with additional fields.4. In the New View Edit Text Box, enter a name for the new view.The Network Diagram page is refreshed with plain drawing board.You can add one or more devices on the drawing board to represent the layout of thenetwork devices and connectors of a View.Availability Management Administration Guide3Chapter 2 Configuring Network Management.Table 0-1: Description of the fields and icons on Network Diagram PageFieldsViewDescriptionView List Box: Lists all the Views. To create a new view, select New View.Note: After selecting New View, the screen is refreshed and additional controlsare displayed.View Edit Text Box: This field is displayed only when you select New Viewoption in the View List Box.Enter a name for the new view.Background Image(Optional) Click the Browse button to select a background image for a View.By default, the application displays black color background on the drawingboard.4Availability Management Administration GuideWorking with ViewsTable 0-1: Description of the fields and icons on Network Diagram PageFieldsDescriptionClick the ADD DEVICE button to add devices for a View from the discovereddevices list.For more information about adding devices to the view, see Adding DiscoveredDevices for a View.ActiveIndicates the status set for a View.If selected, the View is enabled to display in the Views menu.If not selected, the View is disabled to display in the Views menu.Note: Both active and deactive View names are listed in the View List Box ofthe Network Diagram page.Drawing BoardAllows you to create a View of the network diagram for a LAN/WAN.You can add one or more devices to represent the network devices present inLAN/WAN.For more information about adding multiple devices for a view, see AddingDiscovered Devices for a View.For more information about adding a device for a view, see Adding a Devicefor a View.DevicesDevices here refers to the units that mediate data in a network.For Example: Switches, Routers, Bridges, Firewalls, Modems, Proxy,Computer, and so on.For more information about types of devices, see Types of Devices.Note: Devices are also represented as Nodes in this module.Different statuses of a device is indicated using color codes.nBlue: Indicates the device is up and active.Yellow: Indicates the device is on alert mode.Red: Indicates the device is down.Amber: Indicates the device has reached high threshold.nnnYou can add one or more devices to create network diagram of LAN/WAN.Links / ConnectorsLinks here refers to the connectors between two devices.Different statuses of a link is indicated using color codes.nGreen: The link between the devices is up and active.Yellow: The link between the devices is on alert mode.Red: The link between the devices is down.Amber: The link between the devices has reached high threshold.nnnAvailability Management Administration Guide5Chapter 2 Configuring Network Management5. Click.The newly created view is saved, and the following message is displayed: NetworkView information saved successfully.Note: You must clickon the Network Diagram page, to save the changes that you make while working with devices/links and formatting a view.Creating a View From Discovered Devices ListTo create a view from the discovered list of devices:1. On the General menu, select Configure, go to Availability Management, select Network Mgmt., and then click Network Draw.2. On the Network Draw Settings page, enter the required details.For more information about the fields on Network Draw Settings page see Descrip-6Availability Management Administration GuideWorking with Viewstion of the fields on Network Draw Settings Page,Table 0-2: Description of the fields on Network Draw Settings PageFieldsSession NameDescriptionLists all the Job / Session names that are created for discovering devices fromLAN/WAN.Select a Job / Session name from the list box.By default, ALL option is selected and you can view all the jobs / sessionscreated for discovering devices.Available DevicesLists all the available devices for adding to a network diagram, based on theselected Job/Session name.By default, ALL option is selected. You can view all the devices under all theJobs/Sessions.Select one or more devices that you wish to add for a network diagram andclick theAdd Selected icon to move to the Selected Devices list.If you want to select all the devices in the Available Devices list, select thecheck box in the header row of the list.Availability Management Administration Guide7Chapter 2 Configuring Network ManagementTable 0-2: Description of the fields on Network Draw Settings PageFieldsSelected DevicesDescriptionLists the selected devices for creating a View.If you want to remove one or more devices from the Selected Devices list,select one or more devices that you wish to remove and click theRemoveSelected icon.SearchAllows you to search for specific set of device names.Enter a complete or a portion of IP Address or Host Name or Device Type inthe Search text box to search for a specific set of device names.Exclude Device LinksSelect this option to exclude links while adding devices for a View from thediscovered list.In the Available Devices list, the devices that are one day old are displayed withgreen color code.In the Available Devices list, the devices that are three days old are displayedwith blue color code.3. Click.On the Network Diagram page, you can view all the selected devices and links beingdisplayed.4. Make the necessary changes to create a new view.For more information about the fields on Network Diagram page, see Description ofthe fields and icons on Network Diagram Page.5. Click.The newly created view is saved, and the following message is displayed: NetworkView information saved successfully.Note: You must clickon the Network Diagram page, to save the changes that you make while working with devices/links and formatting a view.8Availability Management Administration GuideWorking with ViewsTypes of DevicesThe following are the list of devices that are used in this module to represent different typesof devices that are used for data transfer and communication.Table 0-3: Device TypesIconsDescriptionAccess SwitchFirewallPacket ShaperServerPDU (Protocol Data Unit)SwitchVPN (Virtual Private Network)Pix FirewallAccess PointAdding Discovered Devices for a ViewThe Adding Discovered Devices feature enables the administrators or the networkoperators to add one or more devices for a network diagram.To add discover devices for a View:1. On the Network Diagram page, click.2. On the Network Draw Settings window, enter the required details.Availability Management Administration Guide9Chapter 2 Configuring Network ManagementFor more information about the fields and icons on the Network Draw Settings win-dow, see Description of fields and icons on Network Draw Settings Window.Table 0-4: Description of fields and icons on Network Draw Settings WindowFieldsSession NameDescriptionLists all the Job/Session names that are created for discovering devices fromLAN/WAN.Select a Job/Session name from the list box.By default, ALL option is selected and you can view all the jobs/sessionscreated for discovering devices.Available DevicesLists all the available devices for adding to a network diagram, based on theselected Job/Session name.By default, ALL option is selected. You can view all the devices under allJobs/Sessions.Select one or more devices that you wish to add for a network diagram andclick theAdd Selected icon to move to the Selected Devices list.If you want to select all the devices in the Available Devices list, select thecheck box in the header row of the list.10Availability Management Administration GuideWorking with ViewsTable 0-4: Description of fields and icons on Network Draw Settings WindowFieldsSelected DevicesDescriptionLists the selected devices for creating a View.If you want to remove one or more devices from the Selected Devices list,select one or more devices that you wish to remove and click theRemoveSelected icon.Note: The Selected Devices list, displays the devices that are already part of theView, if any. You can not remove these devices from the Selected Devices listas the check boxes of these devices are disabled.SearchAllows you to search for specific set of device names.Enter a complete or a portion of IP Address or Host Name or Device Type inthe Search text box to search for a specific set of device names.3. Click.The selected devices are added to the View along with the links/connectors.Adding a Device for a ViewYou can add single device for a network diagram using right-click menu option on thedrawing board.To add a device for a network diagram:1. On the Drawing Board, from the right-click menu option, and select Add Device.2. On the Add Network Device Details window, enter the required details.For more information about the fields on the Add Network Device Details window,Availability Management Administration Guide11Chapter 2 Configuring Network Managementsee Description of the fields on Add Network Device Details Window.Table 0-5: Description of the fields on Add Network Device Details WindowFieldsManaged DevicesDescriptionRefers to the network devices that are configured with the NetworkManagement module.Select this option to add a configured devices for a View.Un-Managed DevicesRefers to the network devices that are not configured with the NetworkManagement module.Select this option to add a non-configured devices for a View.TypeLists the defined Device Types.Select a type of a Device from the list box, that you want to add for a View.DescriptionNetwork Device IDHost NameIP AddressLocationEnter a brief description about the Device.Displays a unique identification number for a Device.Enter the Host name of a DeviceEnter the IP Address of a Device.Lists the configured locations.Select the location of a device that you are adding for a view12Availability Management Administration GuideWorking with ViewsTable 0-5: Description of the fields on Add Network Device Details WindowFieldsSNMP Community StringGet DataDescriptionEnter the SNMP Community String of the device, which is provided by theNetwork Operator.Click this button to retrieve data of a device.In case, if the device is not discovered, then the application discovers the dataand retrieves data of that device such as Host Name and Vendor.In case, if the device is discovered and the device details are configured, thenthe application retrieves all the configured data.Note: It is mandatory to enter the IP address and the SNMP CommunityString before clicking this button.VendorLists the configured vendors names.Select a vendor name from the list boxNote: These vendor names are appended to the list each time a device from anew vendor is added during the discovery process.OS TypeLists the configured OS types.Select a OS Type from the list box.CriticalityLists the options to specify the criticality of a devicenLowMediumHighnnSelect an option from the list box based on the criticality of a device.CustomerLists the configured customer names.Select a customer name from the list box, to whom the device is installed.Monitoring SourceLists the configured monitoring source types.Summus Server: It refers to the machine, where Summus server is installed.Select this option to perform the monitoring operation from this server.Proxy Agent: This is an alternative agent. Select this option to perform themonitoring operation from this agent.Mail ToEnter the email address of the people to whom the alert / notification mailsabout the device status need to be sent in To list.Alert Mail: The alert mail is sent whenever a device is down or whenever adevice has crossed the threshold.Notification Mail: The notification mail is sent whenever a device statuschanges to UP from Down and also when the device utilization is below thespecified threshold.Availability Management Administration Guide13Chapter 2 Configuring Network ManagementTable 0-5: Description of the fields on Add Network Device Details WindowFieldsMail CCPing ProtocolDescriptionEnter the email address of the people to whom the alert / notification mailsabout the device status need to be sent in CC list.Lists the configured protocol names.Select a protocol using which you want to communicate with the device.ActiveIndicates that the Device is enabled / disabled for a View.If selected, the device is enabled to display in a View.If not selected, the device is a deactive to display in a View.Backup Configuration UserDetailsBackupUser NamePasswordEnable PasswordProtocolAllows you to specify user details, to whom the backup configuration privilegeis given.If selected, you can specify user details, who can take the backup configurationdetails.Enter the user name.Enter the password.Enter the alternate password provided by the network operator.Lists the protocol using which the user can take the backup.Select any one from the list box.PortDisplays the configured port number for the selected protocol.3. Click Submit.Note: You can add links/connector with this device. For more information about adding a link/connector, see Adding a Connector.Editing Device DetailsThe Edit Node option allows you to modify the details of a node / device.To modify the details of a node / device:1. On the Drawing Board, right-click on the device, and select Edit Node.2. On the Edit Network Device Details window, make the necessary changes.For more information about the fields on Edit Network Device Details window, seeDescription of the fields on Add Network Device Details Window.3. Click Submit.14Availability Management Administration GuideFormatting a ViewDeleting a DeviceThe Delete Node option allows you to delete the node from the drawing board.To delete a node:1. On the Drawing Board, right-click on the node / device, and select Delete Node.2. A Confirmation message is displayed, click Yes.The node is deleted from the drawing board in this session.Formatting a ViewYou can format the View properties to suit your requirements. Formatting a View includechanging background color of the drawing board, adding a server, adding other images,adding a label, editing a label, deleting a label, resizing the drawing board window size,viewing drawing board in grid mode, and changing the position of a devices and links.You can perform the following tasks:Changing Background color of the Drawing BoardAdding a Server for a ViewAdding Other Images for a ViewAdding a LabelEditing a LabelDeleting a LabelResizing Drawing BoardViewing Drawing Board in Grid ModeChanging Positions of Devices/Network DrawingChanging Background color of the Drawing BoardThe Background Color option allows you to change the background color of the drawingboard.To change the background color:Availability Management Administration Guide15Chapter 2 Configuring Network Management1. On the Drawing Board from the right-click menu options, select Background Color.2. On the Edit Background Color dialog box, specify the Start Color and End Color.3. Click Submit.The background color of the drawing board is changed to the specified color combina-tions.Adding a Server for a ViewThe Add Server option allows you to add a server for a View.To add a server:1. On the Drawing Board from the right-click menu options, select Add Server.2. On the Add Server dialog box, select the name of the server from the Server list box.3. Click Submit.The selected server is added to the View.Adding Other Images for a ViewThe Add Other Images option allows you to add other images (computer and cloud) to theView.To add other images:16Availability Management Administration GuideFormatting a View1. On the Drawing Board from the right-click menu options, select Add Other Images.2. On the Add / Edit Other Device Details dialog box, enter a label for an image that you are adding for a View.3. Select an image from the Image Type list box.4. Click Submit.The selected image is added to the View.Adding a LabelThe Add Label option allows you to add labels on the drawing board for Devices /Connectors / View.To add a label:1. On the Drawing Board from the right-click menu options, select Add Label.2. On the Add Label dialog box, enter the label name in the Label text box.3. Specify the font type in the Font list box and font size in the Size list box.4. Specify the font color in the Color box and background color for the label in the Bg color box.Availability Management Administration Guide17Chapter 2 Configuring Network Management5. Click Submit.The label text is displayed as per the specified settings.Editing a LabelThe Edit Label option allows you to edit the label text on the drawing board.To edit a label:1. On the Drawing Board, right-click on the label text, and select Edit Label.2. On the Edit Label dialog box, make the necessary changes.3. Click Submit.The label text is updated as per the specified settings.Deleting a LabelThe Delete Label option allows you to delete the selected label on the drawing board.To delete a label:1. On the Drawing Board, right-click on the label name, and select Delete Label.2. A confirmation message is displayed, click Yes.The selected label is deleted from the drawing board.Resizing Drawing BoardThe Resize Window option allows you to resize the width and height of the drawing board.To resize the drawing board window:18Availability Management Administration GuideFormatting a View1. On the Drawing Board from the right-click menu options, select Resize Window.2. On the Resize Window dialog box, enter the Width and Height in the respective text boxes.3. Click Submit.The drawing board window size is changed as per the specified values.Viewing Drawing Board in Grid ModeThe Show Grid option allows you to view the drawing board with the grid lines.To view drawing board with grid:On the Drawing Board from the right-click menu options, select Show Grid.The drawing board is displayed in the grid mode.Note: To hide the grid mode, from the right-click menu options, select Hide Grid.Changing Positions of Devices/Network DrawingOn the Drawing Board, you can move the position of the devices along with the attachedlinks. You can also move the position of a entire or part of a network diagram.To change the position of one or more devices:On the Drawing Board, using mouse pointer hold and select one or more device andmove it to a new position.To change the position of a complete network diagram:On the Drawing Board from the right-click menu options, select Select All (Ctrl+M)and move it to the new position.Note: To deselect the devices from the right-click menu, select Deselect All (Ctrl+U).Availability Management Administration Guide19Chapter 2 Configuring Network ManagementWorking with DevicesA Device/node here refers to a unit that mediate data in a network. For example: Switches,Routers, Bridges, Firewalls, Modems, Proxy, Computer, and so on. Each device/node isassociated with an IP address.You can perform the following tasks:Pining/Unpinning DevicesResizing a DeviceViewing Overlapped Devices Front/BackViewing Device Details Using Command PromptViewing Interface InformationPining/Unpinning DevicesThe Pin/Un-Pin option enables you to set the position of a device on the drawing board.To pin a device:On the Drawing Board, right-click on the device, and select Pin.The device is fixed to that position and you cannot change the position by dragging.To un-pin a device:On the Drawing Board, right-click on the device, and select Un-pin.The device can be moved from its fixed position to a new position.Note: This option is enabled only if a device is pinned.Resizing a DeviceThe Resize Node option allows you to modify the size of a device on the drawing board.To resize a device:1. On the Drawing Board, right-click on the device, and select Resize Node.The selected device is displayed with a frame boarder.You can resize the device using the four corner handles.2. Point to one of the corner on the frame border, and when the pointer changes to handle, drag it to resize the device as required.20Availability Management Administration GuideWorking with DevicesViewing Overlapped Devices Front/BackThe Send to Front option allows you to bring the overlapped device front on the drawingboard.To bring the overlapped device front:On the Drawing Board, right-click on the device, and select Send to Front.The overlapped device appears front.The Send to Back option allows you to send the overlapped device back on the drawingboard.To bring the overlapped device back:On the Drawing Board, right-click on the device, and select Send to Back.The overlapped device goes back.Viewing Device Details Using Command PromptThe command prompts options allows you to view the details of a device in a commandprompt mode.To view the details of a device using command prompt:1. On the Drawing Board, right-click on the device, and select Telnet / Ping.The command prompt window is displayed, where you can enter the commands toview the required details.Viewing Interface InformationThe Show Interface Information option allows you to view the interface information of adevice such as type, speed, MAC address, admin and operational status, interface IPaddress, remote host name, alias, connectivity, and so on.To view device interface information:On the Drawing Board, right-click on the device, and select Show InterfaceInformation.The Network Devices Interfaces window is displayed.For more information about the fields on Network Devices Interfaces window, seeAvailability Management Administration Guide21Chapter 2 Configuring Network ManagementDescription of the fields on Network Device Interfaces Window.Table 0-6: Description of the fields on Network Device Interfaces WindowFieldsIP AddressHost nameIfindexNameDescriptionTypeSpeedMAC (Media AccessControl) AddressAdmin StatusOperational StatusInterface IPRemote HostAliasIs ConnectivityDescriptionDisplays the IP address of the device.Displays the host name of the device.Displays the Ifindex of the device interface.Displays the name of the interface.Displays the description of the interface.Displays the type of the interface.Displays the interface speed and it is specified in bytes.Displays the MAC address of the device interface.Displays the admin status of the device interface. For example, Up, Down, andAlert.Displays the operational status of the device interface. For example, Up, Down,and Alert.Displays the IP address of the interface.Displays the remote host name of the interface.Displays the alias names of an interface.Displays the connectivity of the device interface.nTrue: Indicates that the interface is connected.False: Indicates that the interface is not connected.n22Availability Management Administration GuideWorking with ConnectorsWorking with ConnectorsLinks here refers to the connectors between two devices.You can perform the following tasks:Adding a ConnectorModifying Connector DetailsDeleting a ConnectorAdding/Removing PointsViewing/Hiding PointsMoving ConnectorsAdding/Removing JumpersAdding a ConnectorThe Add Connector option allows you to add a connector between the Source device andthe Destination device.To add a connector:1. On the Drawing Board, right-click on the connector, and select Add Connector.2. On the Add Connector dialog box, select the device from the Connect To list box.Note: The Connect To list box lists all the host names of the devices that are available in the View.3. Enter a brief description about the source device in the Source Description text box.4. Click Submit.The connector is added between the Source device and the Destination device.Availability Management Administration Guide23Chapter 2 Configuring Network ManagementModifying Connector DetailsThe Edit Connector option allows you to modify the details of a connector.To modify the details of a connector:1. On the Drawing Board, right-click on the connector, and select Edit Connector.2. On the Edit Network Link Details window, make the necessary changes.For more information about the fields on Edit Network Link Details window, seeDescription of the fields on Edit Network Link Details.Table 0-7: Description of the fields on Edit Network Link DetailsFieldsLink NameDescriptionDisplays the name of the network link in the following format: to .Link Capacity (in Kbps)Source Device IPDestination Device IPSource InterfaceDisplays the capacity of the link.Displays the IP address of the source device.Displays the IP address of the destination device.Lists the interface of a source device.Select an interface name from the list box.24Availability Management Administration GuideWorking with ConnectorsTable 0-7: Description of the fields on Edit Network Link DetailsFieldsDestination InterfaceDescriptionLists the interface of a destination device.Select an interface name from the list box.Source DescriptionBy default, displays the specified source description in the Add Connectordialog box.Enter / modify the description text, if required.Destination DescriptionSource Interface IPDestination Interface IPSource IfindexDestination IfindexSource Port Speed (inKbps)Destination Port Speed (inKbps)Snmp StringBGP PeerEnter / modify a brief description about the destination device.Enter / modify the IP address of the selected source interface.Enter / modify the IP address of the selected destination interface.Enter / modify the Ifindex of the source device interface that is provided by thenetwork operator.Enter / modify the Ifindex of the destination device interface that is provided bythe network operator.Enter / modify the source port speed of the network device in Kbps.Enter / modify the destination port speed of the network device in Kbps.Enter / modify the Snmp string of the network device as provided by thenetwork operator.Select this check box to specify the IP address for Border Gateway Protocol(BGP Peer).By default, displays the IP address of the destination device here.Remote PingConnector ThicknessMail ToMail CCSelect this check box to specify the IP address for Remote Ping.Select the thickness of the link from the Connector thickness list.Enter the email address of the people to whom the alert/notification mails aboutthe connector need to be sent in To list.Enter the email address of the people to whom the alert/notification mails aboutthe connector need to be sent in CC listIndicates the status set for a link/connector.If selected, the link is active to display in the network view.If not selected, the link is deactive to display in the network view.ActiveNote: If both the source and destination devices are from the discovered devices list, then the details are displayed for the following fields on the Edit Network Links Details window: Link Name, Link Capacity (Kpbs), Source Device IP, Destination DeviceAvailability Management Administration Guide25Chapter 2 Configuring Network ManagementIP, Source IfIndex, Destination IfIndex, Source Port Speed (Kpbs), and SNMPString.3. Click Submit.Deleting a ConnectorThe Delete Connector option allows you to delete the connector between the devices.To delete a connector:1. On the Drawing Board, right-click on the connector, and select Delete Connector.2. A confirmation message is displayed, click Yes.Adding/Removing PointsThe Add Point and Remove Point options allow you to add/remove points on the connector.Using the points you can position the links/connectors between the devices in an angularposition to provide better look and feel for a network diagram.To add a point:On the Drawing Board, right-click on the connector, and select Add Point.The point is added on the connector.To remove a point:On the Drawing Board, right-click on the point, and then select Remove Point.The point is removed from the connector.Viewing/Hiding PointsThe Show Points and Hide Points options allow you to view/hide points on the connector.To hide points:On the Drawing Board, right-click on the connector, and select Hide Points.The points are hidden from the connector.On the Drawing Board, right-click on the connector, and then select Show Points.To view points:The points are displayed on the connector.Moving ConnectorsThe Move Connector option allows you to move the connector in the desired direction.26Availability Management Administration GuidePrinting a Network DiagramTo move a connector:1. On the Drawing Board, right-click on the connector, and select Move Connector.A blue colored pointer is displayed on the connector.2. Click on the pointer, you can drag and move the connector to the desired direction.Note: The pointer disappears as soon as you release the mouse from the connector.Adding/Removing JumpersThe Add Jumper and Remove Jumper options allow you to add and remove jumpers on theconnector. When the connectors are complex in a network diagram, you can use jumpers toprovide clear picture about the connections.To add a jumper:On the Drawing Board, right-click on the connector, and select Add Jumper.The jumper is added on the connector.To remove a jumper:On the Drawing Board, right-click on the jumper, and select Remove Jumper.The jumper is removed from the connector.Printing a Network DiagramThe Print Network Diagram option allows you to print the network diagram that ispresent on the drawing board.To print a network diagram:1. On the Drawing Board from the right-click menu options, select Print Network Diagram.2. On the Print dialog box, specify the required details.3. Click Print.Working with Discovered DevicesThe Network Discovery feature enables administrators to discover different types devicesin LAN/WAN. These discovered devices are useful for creating Views (NetworkDiagrams).Availability Management Administration Guide27Chapter 2 Configuring Network ManagementDiscovering Network DevicesThe Network Discovery feature enables administrators to identify multiple devices presentin LAN/WAN and derive all the details of the devices.To discover network devices of LAN/WAN:1. On the General menu, select Configure, go to Availability Management, select Network Mgmt., and then click Network Discovery.2. On the Network Discovery Settings page, enter the required details.For more information about the fields on Network Discovery Settings page, seeDescription of the fields on Network Discovery Settings Page.Table 0-8: Description of the fields on Network Discovery Settings PageFieldsJob NameIP RangeDescriptionEnter a Job name.Enter the IP range of the devices.28Availability Management Administration GuideWorking with Discovered DevicesTable 0-8: Description of the fields on Network Discovery Settings PageFieldsSNMP Community StringsNotify Once CompleteExecute JobDescriptionEnter the SNMP Community String provided, which is provided by theNetwork Operator.If selected, after completing the discovery task. an e-mail notification is sent tothe administrator.You can execute the job Now / Later.Now: Allows you to run the job immediately.Later: Allows you to run the job at the specified time.Later optionsIf you select Later option in the Execute Job field, the following controls aredisplayed. Specify the details as required.nServer Name: Enter the server name from where you want to run thejob.Summus Application Path (Path of the exe file): Specify Summusapplication file path here.Example:C:\\Summus\Servermonitor.exeNote: If you are not running the job from the Summus Server, you mustspecify the Server Name and the Summus Application Path in therespective fields. Else, you need not specify the details in these fields.Run As User: Enter the user name in this format:Domain\usernamePassword: Enter the password of the specified user.Re-Enter Password: Enter the password of the specified user onceagain.Start Date and Time: Enter the start date and time for running the job.You can also use the Calendar icon to select an appropriate date.Repeat Job: If selected, you can run the job again at the specified time.Every Minutes/Hours: These fields are displayed only if you selectRepeat Job check box. Enter the time in Minutes/Hours, after which thejob should run at regular intervals.nnnnnnnCommentsJob DetailsEnter the comment text about the job, if any.Lists the Job names that are created for discovering the devices in a tabularformat.For more information about the Job Details section, see Viewing DiscoveredDevices of a Job3. Click.The job is created and saved. The application runs the job as per the specified time anddisplays the discovered devices in the Job details section.Availability Management Administration Guide29Chapter 2 Configuring Network ManagementViewing Discovered Devices of a JobOn the Network Discovery Settings page, you can view the list of devices that arediscovered with a specific job/session details.To view the discovered device list of a Job/Session:1. On the Network Discovery Settings page, go to Job Details section, in the Select column, click theView icon to view device list associated with the selected Job/Session.For more information about the fields on Job Details section, see Description of thefields on Job Details Section.Table 0-9: Description of the fields on Job Details SectionFieldsDiscovery ResultsScan ResultsDevice IDHost NameIP AddressDescriptionDisplays the number of devices discovered within the specified IP range.Allows you to Expand/Collapse the job result details.Displays the unique device id.Displays the device host name.Displays the device IP address.30Availability Management Administration GuideWorking with Discovered DevicesTable 0-9: Description of the fields on Job Details SectionFieldsDevice TypeDescriptionDisplays the device type.Allows you to create network diagram. Click this button to go to NetworkDraw Settings page and you can create new view from this page.For more information about the Network Draw Settings page, see Creating aView From Discovered Devices List.By default, in the Available Device list, you can view all the devices that arepart of the selected job.Click this button to view all the Job/Session list on the Network Draw Settingspage.Export to ExcelClick theworksheet.Export to Excel icon, to export the job details to an excelFor more information about exporting to an excel, see Exporting DiscoveredDevices of a Job to an Excel.Deleting a Job/SessionOn the Network Discovery Settings page, you can delete a job/session.To delete a job/session:1. On the Network Discovery Settings page, go to Job Details section, in the Delete column, click theDelete icon.2. A confirmation message is displayed, click OK.The selected job/session is deleted.Re-running a Job/sessionOn the Network Discovery Settings page, you can re-run a job/session.To re-run a job/session:1. On the Network Discovery Settings page, go to Job Details section, in the Re-run column, click theRe-run icon.The selected job/session is executed again.Exporting Discovered Devices of a Job to an ExcelUsing this feature you can export the discovered device list of a Job/Session to an excelworksheet.To export to an Excel:Availability Management Administration Guide31Chapter 2 Configuring Network Management1. On the Network Discovery Settings page, go to Job Details section, in the Select column, click theView icon to view device list associated with the selected Job/Session.For more information about the fields on Job Details section, see Description of thefields on Job Details Section.2. Click the Export to Excel icon.The file download dialog box is displayed. A sample display is given here.3. Click Save.The report is saved in the excel sheet at the specified location.Configuring Vendor MIB OIDs SettingsThe Network Vendor MIBs feature enables you to configure Vendor-specific MIB OIDs.Management Information Base (MIB) is a virtual database used for managing the entitieswhile monitoring LAN/WAN network. It is associated with the Simple NetworkManagement Protocol (SNMP). Object Identifiers (OIDs) refers to node in the MIBhierarchy.You can perform the following tasks using the Configure Vendor MIBs feature:Adding Vendor MIB OID DetailsModifying Vendor MIB OID DetailsAdding Vendor MIB OID DetailsThe Network Vendor MIBs feature enables you to specify vendor-specific MIB OIDssettings.To add Network Vendor MIBs:32Availability Management Administration GuideConfiguring Vendor MIB OIDs Settings1. On the General menu, select Configure, go to Availability Management, select Network Mgmt., and then click Network Vendor MIBs.2. On the Vendor MIB OIDs Settings page, enter the required details.For more information about the fields on the Vendor MIB OIDs Settings page, seeDescription of fields on the Vendor MIB OIDs Settings Page.Table 0-10: Description of fields on the Vendor MIB OIDs Settings PageFieldsVendorDescriptionLists the configured vendor names.Select a vendor name from the Vendor list box.Monitor TypeLists the NM supported monitor types.nCPUMemoryTemperaturennSelect a monitor type from the list box.MIB TypeLists the MIB types as:nFormulaStaticnSelect any one option from the list box.If you select Formula option, you must enter the values in any of the two fieldsUsed MIB OID, Free MIB OID, and Total MIB OID.If you select Static option, you must enter the value for Used MIB OID.Used MIB OIDEnter OID for Used MIB.Note: It is mandatory to enter Used MIB OID, for Static MIB Type.Free MIB OIDEnter OID for Free MIB.Availability Management Administration Guide33Chapter 2 Configuring Network ManagementTable 0-10: Description of fields on the Vendor MIB OIDs Settings PageFieldsTotal MIB OIDSort OrderIs ActiveDescriptionEnter OID for Total MIB.Enter the sequence number to indicate the position of the Vendor MIB OID inthe list.Indicates the status set for a Vendor MIB OID.If selected, the vendor MIB OID is active.If not selected, the vendor MIB OID is deactive.Include DeactiveSelect this check box to view the deactive vendor MIB OIDs.3. Click.The Vendor MIB OID details are saved and the following message is displayed: Suc-cessfully saved Vendor MIBs.You can view the newly added vendor MIB OID being appended to the existing Ven-dor MID OIDs list.Modifying Vendor MIB OID DetailsOn the Vendor MIB OIDs Settings page, you can edit and view the details of a networkvendor MIB.To modify the network vendor MIBs:1. On the General menu, select Configure, go to Availability Management, select Network Mgmt., and then click Network Vendor MIBs.On the Vendor MIB OIDs Settings page, the existing list of network Vendor MIBOIDs are displayed.2. In the Edit column, click the OIDs settings.3. Make the necessary changes.For more information about the fields on the Vendor MIB OIDs Settings page, seeDescription of fields on the Vendor MIB OIDs Settings Page.4. Click.The Vendor MIB OIDs settings are updated, and the following message is displayed:Successfully saved Vendor MIBs.View/Edit icon to view details of a Vendor MIB34Availability Management Administration GuideSpecifying Network SettingsSpecifying Network SettingsThe Network Configuration feature enables you configure common network settings for agroup of devices or links at the same time. Using this feature you can enter/modify thethreshold value for a group of devices or links. Also, you can remove one or more devicesthat are not in use from the View. These deactive devices are disabled to display in any ofthe Views.You can perform the following tasks by using the Network Configuration feature:Configuring Network Settings for DevicesConfiguring Network Settings for LinksConfiguring Network Settings for DevicesThe Network Configuration feature enables you to configure network settings for a groupof devices.To configure network settings for devices:1. On the General menu, select Configure, go to Availability Management, select Network Mgmt., and then click Network Configuration.2. On the Configuring Network Settings page, go to Devices tab, enter the required details.For more information about the fields on the Configuring Network Settings: DeviceAvailability Management Administration Guide35Chapter 2 Configuring Network ManagementTab, see Description of the fields on Configuring Network Settings: Device Tab.Table 0-11: Description of the fields on Configuring Network Settings: Device TabFieldsDevice TypeDescriptionLists the configured device types.Select an option from the Device Type list box.Available DevicesLists the available devices under the selected Device Type.Select one or more devices for which you want to configure common networksettings and click theAdd Selected icon to move to the Selected Deviceslist.If you want to select all the devices in the Available Devices list, select thecheck box in the header row of the list.Selected DevicesLists the selected devices.If you want to remove one or more devices from the Selected Devices list,select one or more devices that you wish to remove and click theRemoveSelected icon.36Availability Management Administration GuideSpecifying Network SettingsTable 0-11: Description of the fields on Configuring Network Settings: Device TabFieldsConfiguration DetailsDescriptionAllows you to specify the common configuration settings for a group ofdevices.Note: If you select Ignore in any of the fields, the respective field values arenot changed during the configuration.VendorLists the configured vendor names.Select a vendor name from the list box.SNMP StringLocationEnter the SNMP string name that is provided by the network operator.Lists the configured locations.Select a location name e from the list box.CustomerLists the configured customer names.Select a customer name from the list box.OS TypeLists the configured OS types.Select an OS type from the list box.CriticalityLists the options to specify the criticality of the devices.nLowMediumHighnnSelect an option from the list box.Monitoring SourceLists the configured monitoring source types.Summus Server: It refers to the machine, where Summus server is installed.Select this option to perform the monitoring operation from this server.Proxy Agent: This is an alternative agent. Select this option to perform themonitoring operation from this agent.Ping ProtocolLists the configured protocol names.Select a protocol using which you want to communicate with the devices.Mail ToEnter the email address of the people to whom the alert / notification mailsabout the device status need to be sent in To list.Alert Mail: The alert mail is sent whenever a device is down or whenever adevice has crossed the threshold.Notification Mail: The notification mail is sent whenever a device statuschanges to UP from Down and also when the device utilization is below thespecified threshold.Mail CC Enter the email address of the people to whom the alert / notification mailsabout the device status need to be sent in CC list.Availability Management Administration Guide37Chapter 2 Configuring Network ManagementTable 0-11: Description of the fields on Configuring Network Settings: Device TabFieldsActiveDescriptionIndicates the status set for the devices.If selected, the device is enabled to display in a View.If not selected, the device is disabled to display in a View.Allows you to specify user details, to whom the backup configuration privilegeis given.If selected, you can specify user details, who can take the backup configurationdetails.Enter the user name.Enter the password.Enter the alternate password provided by the network operator.Lists the protocol using which the user can take the backup.Select a protocol name from the list box.Note: If you select Ignore, this field value is not changed during theconfiguration.PortConfiguration ThresholdDetailsCPU ThresholdMemory ThresholdDisplays the configured port number for the selected protocol.Allows you to specify the threshold values for the NM supported monitor types.Specify the CPU threshold value of the devices.Specify the memory threshold value of the devices..Backup Configuration UserDetailsBackup Check BoxUser NamePasswordEnable PasswordProtocol3. ClickThe network setting details are saved, and the following message is displayed: Net-work Configuration Saved Successfully.Configuring Network Settings for LinksThe Network Configuration feature enables you to configure network settings for a groupof links.To configure settings details for a group of links:1. On the General menu, select Configure, go to Availability Management, select Network Mgmt., and then click Network Configuration.2. On the Configuring Network Settings page, go to Links tab, enter the required details.For more information about the fields on the Configuring Network Settings: Links38Availability Management Administration GuideSpecifying Network Settingstab, see Description of the fields on the Configuring Network Settings: Links Tab.Table 0-12: Description of the fields on the Configuring Network Settings: Links TabFieldsAvailable LinksDescriptionLists the available Links.Select one or more links for which you want to configure common networksettings and click theAdd Selected icon to move to the Selected Linkslist.If you want to select all the links in the Available Links list, select the checkbox in the header row of the list.Selected LinksLists the selected links.If you want to remove one or more links from the Selected Links list, selectone or more links that you wish to remove and click theRemove Selectedicon.Configuration DetailsLink Capacity (Kbps)SNMP StringAllows you specify the common configuration details for a group of links.Enter a common value to specify the link capacity in Kbps for a group of links.Enter the SNMP string that is provided by the network operator.Availability Management Administration Guide39Chapter 2 Configuring Network ManagementTable 0-12: Description of the fields on the Configuring Network Settings: Links TabFieldsMail ToDescriptionEnter the email address of the people to whom the alert / notification mailsabout the link status need to be sent in To list.Alert Mail: The alert mail is sent whenever a link is down or whenever a linkhas crossed the threshold.Notification Mail: The notification mail is sent whenever a link status changesto UP from Down and also when the link utilization is below the specifiedthreshold.Mail CCConnector ThicknessEnter the email address of the people to whom the alert / notification mailsabout the link status need to be sent in CC list.Lists the configured values for the connector thickness.Select a value from the list box.Note: If you select Ignore, this field value is not changed during theconfiguration.ActiveIndicates the status set for a link / connector.If selected, the link is enabled to display in a View.If not selected, the link is disabled to display in a View.Configuration ThresholdDetailsLink ThresholdAllows you to specify threshold values for links.Enter the threshold value for a group of links..3. ClickThe network setting details are saved, and the following message is displayed: Net-work Configuration Saved Successfully.40Availability Management Administration GuideChapter 3Configuring Server ManagementThis section describes the steps to configure Server Management (NM)specific settingsfor the Summus application.Using the SM Configuration feature the administrator can accomplish the following:About Server ManagementWorking with ServersScanning for ServersConfiguring Server Threshold ValuesConfiguring Alert and Log Ticket DetailsConfiguring WMI UsersConfiguring Server GroupsConfiguring PrintersConfiguring Printer QuotaConfiguring an URLMonitoring ScheduleConfiguring Ping ParametersUploading Secure Shell (SSH) KeysRebooting of ServersMaintaining of ServersAbout Server ManagementThe Server Management (SM) module provides the most advanced and powerful servermonitoring solution. The Server Management module enables the administrators, tomanage, maintain, and monitor servers, server groups, and various types of servers such asnetwork servers, application server, exchange server, SQL server, print servers, and URLsdevices that are part of an organization or a unit.Using this module, you can monitor the utilization of various parameters such as CPU,Memory and HDD. Also, specify the threshold values for these parameters. Use of thismodule can reduce the risk of downtime and poor performance impact of the servers on thebusiness. It is the most effective way to prevent a minor problem from escalating into amajor crisis.It provides features to configure and enable alerts and auto ticket logging for most knownevents such as Server down, Service down, CPU utilizations and so on. It also helps to fetchAvailability Management Administration Guide41Chapter 3 Configuring Server Managementthe information/data such as server status, memory utilization details, server health details,and so on from the servers frequently at the specified intervals.Working with ServersThe Servers feature enables administrators to add and modify server details of anorganization. Using this feature you can configure server details, set server parameterthreshold values, perform monitoring tasks such as monitoring of the CPU Utilization,Memory Utilization, and HDD Utilization.It also provides options to configure the printer quota details and monitor printer serverusage. You can set up printer utilization parameters.You can perform the following tasks using Add/Modify Servers feature:Adding Servers (Manual)Modifying Server DetailsAdding Servers (Manual)The Servers feature enables you to add and view the details of a server.To add a server:1. On the General menu, select Configure, go to Availability Management, select Server Mgmt., and then click Add/Modify Servers.Note: To view the configuration menu options in the left navigational area, you must click the Configure sub menu options of the individual modules through General menu.2. On the Add/Modify Server page, enter the server details.For more information about the fields on the Add/Modify Server page, see Descrip-tion of the fields on Add/Modify Server Page.Table 0-13: Description of the fields on Add/Modify Server PageFieldsServer IDDescriptionAfter submitting the details of the Server, a unique Server ID is generated.Indicates a unique identification number of the Server ID.Server StatusAfter submitting the details of the Server, the status of the server is displayed.The status of the server is indicated using the color codes:nUP: Indicates the server is up and field value is colored green.Down: Indicates the server is down and field value is colored red.-: Indicates the server is not monitored and field value is displayed blank.nn42Availability Management Administration GuideWorking with ServersTable 0-13: Description of the fields on Add/Modify Server PageFieldsSerial No.Host NamePrimary IP AddressOther IPs (CommaSeparated)Server TypeDescriptionEnter the serial number of the server.Enter the host name of the server.Enter the primary IP address of the server.Enter the other IP addresses of the server using comma as a separator.Lists the configured server types.Select the server type from the list box.VendorLists the configured vendor names.Select a vendor name from the list box for the server that you are adding.OS TypeLists the OS (Operating System) types of the configured servers.Select an OS type from the list box.LocationLists the configured location names.Select a location name of the server from the list box.CustomerLists the configured customer names.Select a customer name for the server from the list box.CriticalityLists the options to specify the criticality of a server as:nLowMediumHighnnSelect an option from the list box based on the criticality of the server.Server CategoryLists the options to specify the category of a server.nDevelopmentMaintenanceProductionStagingnnnSelect an option from the list box to specify the category of the server.Availability Management Administration Guide43Chapter 3 Configuring Server ManagementTable 0-13: Description of the fields on Add/Modify Server PageFieldsPing ProtocolDescriptionLists the configured protocol names as:nICMP: The Internet Control Message Protocol (ICMP) is one of the coreprotocols of the IP Suite. It is used by the OS of the computers that areon the network to send error messages.TCP: The Transmission Control Protocol (TCP) is one of the coreprotocols of the IP Suite and it is a transport protocol. TCP enables twohosts to establish a connection and exchange streams of data. TCPguarantees delivery of data in the same order in which they were sent.UDP: The User Datagram Protocol (UDP) is one of the core protocols ofthe IP Suite and is a transport protocol. UDP uses simple transmissionmodel to send and receive datagrams.nnSelect a protocol from the list box using which the server communicates withspecified servers.Ping Time outEnter the ping time out for the server.In the specified time the server communicate the destination IP address for theserver to reach and record results.Ping RetryEnter the number of times the ping operation need to be repeated with anotherserver.Note: If the system fails to communicate with the server even after the specifiednumber of times, an alert e-mail is sent to the configured members.44Availability Management Administration GuideWorking with ServersTable 0-13: Description of the fields on Add/Modify Server PageFieldsMonitoring ByDescriptionLists the configured monitoring network protocol options.nSNMP: The Simple Network Management Protocol (SNMP) is a set ofprotocols for managing and monitoring complex networks.WMI: The Windows Management Interface (WMI) is a set ofextensions to the Windows Driver Model that provides an operatingsystem interface through which instrumented components provideinformation and notification.Note: THe WMI protocol is used to mainly monitor the events status thatare configured in the server.SSH: Is used in case of other than windows OS. The Secure Shell (SSH)is a Unix Shell program for logging into, and executing commands on, aremote computer. The protocol provides secure encryptedcommunications between two untrusted hosts over an insecure network.Telnet: Telnet offers users the capability of running programs remotelyand facilitates remote administration. Telnet is available for all operatingsystems and eases integration in varied networking environments.Agent: Agent monitors and send the data in regular intervals and sendsthe data to the configured server.None: If selected, indicates none of the monitoring protocol is selectedfor monitoring purpose.nnnnnSelect any one monitoring protocol option from the list box. Based on theoption you select, some more additional fields are displayed. Enter the detailsas required.Monitoring By: SNMPAllows the server to monitor the specified services.If selected, the SNMP Community String control is displayed. Specify therequired details for the server to monitor the services.SNMP Community StringMonitoring By: WMIEnter the SNMP Community String provided, which is provided by theadministrator.Allows the server to monitor the system events.If selected, the Event Monitoring (WMI required) control is displayed.Specify the required details for the server to monitor the specified systemevents.Event Monitoring (WMIrequired) (check box)If selected, the following sub-controls are displayed:nEvent Logs: Allows the server to monitor the event logs such as system,security, and application details of a system.Event Types: Allows the server to monitor the event types such aserrors, warnings, information, success audit, and failure audit for eachspecified event log.nAvailability Management Administration Guide45Chapter 3 Configuring Server ManagementTable 0-13: Description of the fields on Add/Modify Server PageFieldsMonitoring By: SSHDescriptionIf selected, the followings controls are displayed. Specify the required detailsfor the server monitor the specified services.nSSH User Name: Enter the SSH User name.SSH Password: Enter the SSH password.SSH Port: Enter the SSH port number using which, the server monitorsthe specified services.SSH Keys: Click Upload SSH Keys link to upload the keys. For moreinformation about uploading SSH Keys, see Uploading Secure Shell(SSH) KeysnnnMonitoring By: TelnetIf selected, the followings controls are displayed. Specify the required detailsfor the server monitor the specified services.nTelnet User Name: Enter the Telnet user name.Telnet Password: Enter the Telnet password.Telnet Port: Enter the telnet port number using which the servermonitors the specified servers or services.nnMonitoring SourceLists the configured monitoring source types as:nSummus Server: It refers to the machine, where Summus server isinstalled. Select this option to perform the monitoring operation fromthis server.Proxy Agent: This is an alternative agent. Select this option to performthe monitoring operation from this agent.nSNMP Community StringWMI UserEnter the SNMP string name that is provided by the administrator.Lists the configured WMI user names.Select a WMI user name from the list box.IPMI MonitoringAllows the server to monitor the hardware health of the server.If selected the following controls are displayed. Specify the required details.nIPMI IP Address: Enter the IP address of the IPMI protocol.IPMI Vendor: Lists the configured vendor names. Select the vendorname for the server to monitor the specified IPMI IP address.IPMI User: Enter the user name of the IPMI protocol.IPMI Password: Enter the password of the IPMI protocol.IPMI Password Auth.: Lists the configured IPMI passwordauthorization codes. Select a IPMI password authorization code for theserver to monitor the specified IPMI IP address.IPMI Interface: Lists the configured IPMI interfaces. Select a IPMIInterface for the server to monitor the specified IPMI IP address.nnnnn46Availability Management Administration GuideWorking with ServersTable 0-13: Description of the fields on Add/Modify Server PageFieldsMail ToDescriptionEnter the email address of the people to whom the alert and notification mailsabout the server status need to be sent in To list.nAlert Mail: The alert mail is sent whenever a server has crossed thethreshold.Notification Mail: The notification mail is sent whenever a server statuschanges to UP from Down and also when a server utilization has crossedthe specified threshold.nMail CCDescriptionActiveEnter the email address of the people to whom the alert / notification mailsabout the server status need to be sent in CC list.Enter a brief description about the server.Indicates that the server is enabled / disabled.If selected, the server is active and is enabled to display on the other pages ofthe application.If cleared, the server is a deactive.Monitor PortsAllows the server to monitor the specified port number through the specifiedport type. This will help the admin to monitor the port status.If selected, the following controls are displayed. Specify the required details tomonitor the status of the port.nSl. No: Displays the serial number.Service Name: Enter a Service name.Type: Lists the configured protocols. Select a protocol name for theserver from the list box. The server monitors the port number using thespecified protocol name.Port: Enter a port number.Active: Indicates if the Service is active or deactive.If selected, the service is active for the server to monitor the port status.If cleared, the service is deactive and server does not monitor the portstatus.nnnnAvailability Management Administration Guide47Chapter 3 Configuring Server ManagementTable 0-13: Description of the fields on Add/Modify Server PageFieldsApp MonitorDescriptionAllows you to monitor the applications that are available on the server. Theserver supports to monitor the following applications:nMonitor Ms SQLMonitor My SQLMonitor MsExchangeMonitor VmwareMonitor Web SphereMonitor JBossMonitor Apache TomcatnnnnnnMonitor Ms SQL (checkbox)If selected, the server will monitor the Ms SQL application.nSQL Instance Name: Enter the SQL instance name, using which theserver will be monitoring the Ms SQL application.Using WMI User credentials the server monitors only the SQL generalinformation and the database details.SQL User Name: Enter the SQL user name to access the Ms SQLapplication.SQL Password: Enter the SQL user password to access the Ms SQLapplication.Using SQL user name and password the server can monitor the SQLgeneral information, SQL database users, database details, and tabledetails.nnMonitor My SQL (checkbox)If selected, the server monitors the My SQL application.nUser Name: Enter the user name to access the My SQL application.User Password: Enter the password to access the My SQL application.nMonitor MsExchange(check box)VersionIf selected, the server monitors the Ms Exchange application.The Version and Exchange Server Roles controls are displayed.Lists the Ms Exchange servers.n2003: If selected, the server monitors the Ms Exchange application of2003 V using the specified WMI User credentials.2007 and 2010: If selected, the server monitors the Ms Exchange serverroles of 2007 and 2010 respectively. The exchange roles can be in oneserver or different servers, where the IP addresses of these differentservers are connected to the specified Primary IP address.n48Availability Management Administration GuideWorking with ServersTable 0-13: Description of the fields on Add/Modify Server PageFieldsExchange Server RolesDescriptionDisplays the exchange server roles. Specify the required details for the server tomonitor the application on the exchange server.nIP Address: Enter the IP address of the exchange server or enter theprimary IP address of the server.PowerShell Path: Enter the PowerShell path for the server tocommunicate with the exchange server.Bin folder path: Enter the bin folder path for the server to communicatewith the exchange server.User Name: Enter the user name of the exchange server.Password: Enter the password of the exchange server.Active: Indicates if the server can monitor the exchange server.If selected, the server is enabled to monitor the exchange server.If cleared, the server is disabled to monitor the exchange server.nnnnnMonitor VMware (checkbox)Monitor WebSphere (checkbox)If selected, the server monitors the VMware application.If selected, the server monitors the WebSphere (WS) application.The following controls are displayed. Specify the required details for the serverto monitor the application.nServer User Name: Enter the server user name to access the server.Server Password: Enter the password to access the server.WS bin folder path: Enter the WS bin folder path for the user to accessthe WS application.Java bin folder path: Enter the Java bin folder path for the user toaccess the WS application.WS User name: Enter the WS user name to access the WS application.WS Password: Enter the WS user password to access the WSapplication.SOAP Port: Enter the SOAP port number, where the WS application isaccessed using the specified port number.nnnnnnAvailability Management Administration Guide49Chapter 3 Configuring Server ManagementTable 0-13: Description of the fields on Add/Modify Server PageFieldsMonitor JBoss (check box)DescriptionIf selected, the server monitors the JBoss application.The following controls are displayed. Specify the required details for the serverto monitor the application.nServer User Name: Enter the server user