summer2010

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MGM 2nd Anniversary Special Edition

IN THIS SPECIAL EDITION….

OUR MGM TEAM MEMBERS SHINE EVERYDAY......................................................................... 3

BEAUTIFUL AND DELICIOUS: THE MGM 2ND

ANNIVERSARY CAKE....................................... 4

THE STARS SHINE AT MGM’S 2ND

ANNIVERSARY....................................................................... 4

POOLSIDE WITH JEAN BROWN....................................................................................................... 5

MEMORIES FROM THE MARKETING REP. OF APRIL 2010 ....................................................... 6

OUR VOLUNTEERS MADE ALL THE DIFFERENCE ..................................................................... 7

CUBS CORNER................................................................................................................................... 10

MGM TIMELINE................................................................................................................................ 11

MGM DRAWINGS .............................................................................................................................. 13

A CLOSE-UP OF THE MGM CONSTRUCTION.............................................................................. 14

MGM CONSTRUCTION: A VIEW FROM FOXWOODS ................................................................ 15

INSIDE AND OUTSIDE THE MGM .................................................................................................. 15

BLAST FROM THE PAST: LOOKING BACK AT OUR BEGINNINGS......................................... 16

FIRST WALK THROUGH OF MGM BY THE CASINO MARKETING DEPARTMENT............. 17

OPENING PEP RALLY: FIRST EVENT IN MGM GRAND THEATER......................................... 18

OPENING WEEKEND PARADE ....................................................................................................... 19

GLORIA ESTEFAN: FIRST CONCERT IN THE MGM GRAND THEATER: MAY 23-25, 2008 . 21

NUMBERS TODAY AT THE MGM................................................................................................... 23

A COMFY PLACE TO STAY… ......................................................................................................... 24

DO YOU KNOW OUR PROPERTY?................................................................................................. 25

CONGRATULATIONS….................................................................................................................... 31

AN UNFORGETTABLE JOURNEY INTO SUCCESS...................................................................... 32

THE ROAR OUR DREAM REWARDS NEWSLETTER

Summer 2010

Vo lume 2, I s sue 7

MGM 2ND

ANNIVERSARY EDITION

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Two Years of Memories and the Start of New Beginnings By: Corey Sipe

In this edition of The ROAR newsletter, we look back on the past two years of the MGM Grand at Foxwoods and look forward to new beginnings. We reflect on the past by offering a photo collage of construction of the MGM, a timeline of important events and people leading us to where we are today and photos of the 2nd Anniversary celebration. When looking back two years ago, I remember when we had orientation in the Premiere Ballroom at 8 a.m. Some of us were still half-asleep when Glenn Potter’s enthusiasm and excitement woke us up with a Conga line! I remember when all of the MGM Marketing Representatives sat in the Center Bar plush seating and we picked numbers out of a hat. Each representative made their pick for the shift and days off based on what was important in their lives. In the end, we all had fun.

We have so many memories of MGM because after all, it is not just a building but a large work family where we spend more of our time on a weekly basis than with our own families!

The ROAR features several "firsts" including quotes from team members and customers who were with us opening night, photos of the first Casino Marketing Department, first MGM Grand at Foxwoods team, the first concert in the MGM Grand Theater, and two MGM team members who recently had their first child. Other first's include our first issue of a new The ROAR one-column format, the first promotions that happened to team members here at the MGM Grand at Foxwoods, a bachelorette party preparing the bride for her first day as someone's new wife, and a new call around list with several hotel chains with new locations in our area after the MGM Grand at Foxwoods opened. In fact, new beginnings are happening all the time. The Foxwoods Engineering Department recently completed its first large-scale totally in-house project when they renovated the Grand Pequot Tower’s Hampton Club High Limit Slot Area and VIP Lounge. The project increased the number of high-limit slots and the number of seats in the lounge. Likewise, in the Retail Department, the Candy Shell, featuring M&M products, opened June 11 in the former Insignia store along the Great Cedar Concourse. A mural on the side of the store shows the winning team of Foxwoods Resort Casino, MGM Grand at Foxwoods, Lake of Isles Golf Course and M&M. (Photo by Corey Sipe). Likewise, folks will soon use their luck and skill in bowling as work has already begun on the 35,000-square-foot High Rollers, a bowling and entertainment complex, which will include a 20-lane bowling alley with 8 billiard tables, innovative bar

menu created by award-winning chef Kevin Long, more than 50 big-screen HDTV’s, a two-level lounge with piano, fireplace, and a 50-seat custom marble bar. High Rollers will be located on the Grand Pequot Tower Mezzanine level next to Veranda Café. Similarly, laughter has not been forgotten for the future as Comix, a Manhattan-based comedy club, will open a 7,900-square-foot location in the former The Club. As we look to better serve our Asian customers, Fay Da, an Asian bakery, is poised to open across from Noodle Bar in the Rainmaker Square. Last but certainly not least, Kidstuff and Watchful Eye will soon be renovated.

The Mashantucket Pequot Gaming Enterprise, MPGE, comprising of Foxwoods Resort Casino and MGM Grand at Foxwoods, welcomes William Sherlock (Photo Courtesy of FoxNet), who served as President and CEO of Foxwoods from 2000 to 2006. He is the new Interim President as of June 7, 2010. Mashantucket Pequot Tribal Nation (MPTN) Chairman Rodney Butler noted, "The Council is pleased to be able to engage Mr. Sherlock as we enter an improving economic climate and an exciting and busy season at both Foxwoods and MGM Grand.”

During the June 9 All-Team Member Meeting, Mr. Sherlock expressed his desire to bring enthusiasm back to team members which will lead to better customer service, very vital during the recession and ever increasing competition. He expressed his enthusiasm about: the return of Legends in Concert t to the Fox Theater running until Sept. 5, the success generated by Titanic: The Artifact Exhibit in the Great Cedar Exhibition Hall which will run until Oct. 3; and the return of Cirque to the MGM Grand Theater with Cirque Jungle Fantasy Jul. 27 to Sept. 1. Let’s look back at our successes and move forward to the future because after all, we are the WONDER OF IT ALL!!!

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Our MGM Team Members Shine Everyday Photos by Jean Brown

Our customers and team members get the red carpet treatment everyday thanks to the tender loving care of our 5 Star MGM Staff. Meet one of our new Dream Rewards Representatives, Theodore Corprew-Sebastian, proudly showing off our Dream Rewards program brochure. Is it time for a special treat? Stop by Grand Effects and ask retail consultant Robert Cowie for his fine assistance.

When checking into the MGM Grand, let Jennifer Arnold and Nixon Bernard at MGM’s front desk give you the royal treatment. Need help getting somewhere? Just ask Environmental Services Department’s (ESD) Otis Cox what you are looking for and he’ll guide you with a smile. Get a photo taken with a star Ice Skating Olympian like Zunilda Wright (our The ROAR contest winner) did posing with

Canadian Thin Ice skater Shae-Lynn Bourne. Stop by our VIP Grand Central Lounge for a chat with Marketing Rep. Edward Lowe and VIP Host Justine Anthony. Get a thumbs-up from Security Supervisors Jeffrey Whitecross and Robert Shavers for two years of MGM Security success. Enjoy a clean, green environment thanks to members like Sidney Morgan, grounds attendant for ESD. You’ll

get the best sleep of your life thanks to the extra care of our expert housekeeping guest room attendants like Nicole Sacilowski and Gine Reichenberg. When it’s time for dinner, feast like royalty on the fine food served to our celebrities and team members under the guidance of Lion’s Den Assistant Manager Kathy Carrero. Cook Christopher Daniels carves fresh roast beef to your liking.

...But it’s our Everyday Customers Who Are Our True Celebrities!

(Right) The Stawarz’s celebrate their Bachelorette Party during

MGM’s 2nd Anniversary weekend.

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Beautiful and Delicious: The MGM 2nd Anniversary Cake Photos by Jamal Brooks

Taken 5/15/2010

The Stars Shine at MGM’s 2nd Anniversary Photos by Bob Hocking

Taken on 5/15/2010

Andre Tippett, Ernie DiGregorio, Doug Flutie Pamela Anderson Ice-T and CoCo

MPTN Council Chairman Rodney Butler Jessie James LeAnn Rimes and Eddie Cibrian and his wife, Dionne.

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Poolside with Jean Brown Poolside is a new The ROAR Feature (Photo by Bob Hocking). Our intent is to pick a subject and ask a question of our fellow Foxwoods management and staff. In each issue, we

will share your answers. Part of this segment will include celebrity sightings. If you wish to submit a question, please do so by sending me an email at [email protected]. Enjoy!

What was your favorite opening day memory?

"The MGM Grand at Foxwoods team is very proud and excited to celebrate our second anniversary. We truly believe we have delivered a product, service and facility that is unmatched in the market. The MGM Grand at Foxwoods has been a complementary addition to the Mashantucket Pequot Gaming Enterprise and has allowed us to explore new markets while giving options to our current loyal Foxwoods Resort Casino patrons. Thank you to all of our MGM Grand at Foxwoods team members who have made this possible over the past 2 years!" - Jason Guyot, Executive Director Hotel Operations & Shared Services, Courtesy of FoxNet.

“I am proud of how service oriented our new team members were after being carefully selected and trained for the MGM Grand at Foxwoods. The smiles were contagious!” - Stephen E. Heise, Vice President of Human Resources.

“As we approached the night, the anticipation and excitement built. The team was ready, passionate, and engaged! When the night finally arrived you could feel "The Roar Next Door", from the opening of the doors! The crowd was massive, the ballrooms and grand events were amazing! The staff was nervous but determined to create Moments of Magic for each guest. It was an unbelievable and unforgettable special feeling. If you had the pleasure of working it, it was a night you will always remember. You planned hard for, it, worked hard during it and when it was over you look back on it and say, this is how it should be always!” - Glen D. Potter, Training Specialist III, Mashantucket Pequot Academy.

"I walked two guests over to Grand Pequot Casino from MGM about 30 minutes before the public opening. I will never forget the buzz of excitement and anticipation of the large group of uninvited guests that were waiting to enter the sky bridge entrance for the grand opening." - Tom McDonald, CAO Manager (was Cage Shift Manager on opening night)

"The MGM opening was so amazing. I was working security detail for the VIP Puff Daddy Event. At one point, I accompanied Council Member Kenny Reels through the casino. We were in mid-conversation in the midst of all the wonderment when Mr. Reels bent down to pick up papers strewn around the ATM machines. He walked over to a barrel and threw them away. I could not believe what I was seeing. There were plenty of people there who could have cleaned up the mess but Mr. Reels took it upon himself to take care of it without even missing a beat in our conversation. That really left an impression on me that I will never forget." - Darren Timmerman, Security Officer

So How Big Was Our 2nd

MGM Anniversary Celebration? Big enough to make The New York Post’s Page Six (which is on Page 10) by Richard Johnson. (Which for those of you who do not follow celebrity gossip, this is THE PLACE TO BE if you are an in vogue “Happening Venue” for the rich and famous and everyone else who is status conscious.) In Sunday’s May 23, 2010 Issue of the New York Post metro edition it’s revealed that…..”Pam Anderson, Ice-T and Coco (were sighted) drinking Cristal at the MGM Grand at Foxwoods in a booth not far from lovebirds Eddie Cibrian and LeAnn Rimes,” writes The Post’s Celebrity Gossip Columnist Richard Johnson. So if you want to know how successful our 2nd Anniversary at MGM was, you need go no further. It was an absolute Top Shelf GRAND HAPPENING where our 5 Star Guests met head on with our finest 5 Star Staff. GO GRAND!!! And a special ‘Hat’s Off’ to our publicity team for a job well done.

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Memories from the Marketing Rep. of April 2010 Chanthavisuk "Nou" Singharaj

Photo by Jean Brown

What type of training did you experience in preparation for the opening? The training was nothing short of an enlightening experience for me. I was excited, excited to learn the ins and outs of casino marketing/operations, being part of a team that would open up MGM Grand, and being the "handshake" to welcome new and returning patrons. It was and still is a huge responsibility, but I knew I had all the qualifications needed to succeed, which is why my training days were enjoyable and enriching. Thanks to William Flanagan, it seemed like a walk in the park.

What stood out most in your mind as to what would make 5-Star Service? I believe a welcoming smile and warm greeting to our patrons in every situation is what makes us a Five Star property. We are inviting patrons into the property, regardless of their agenda or reasons for being here, it is our duty to make them feel very comfortable and welcomed. It's the most important Five Star Service because it will set a tone on the rest of their stay with us as well as give them a chance to engage and converse with the friendly staff we have, building a strong client relationship and recognition. After all who would want to return to a place that they did not feel welcomed?

Tell me about opening night, what you wore, what you did, and about the crowd. Opening night was one of the most exciting things I've ever done in my life. Even with all the dignitaries and celebrities here, I was not as nervous as I thought I would be, perhaps all thanks to the soft opening and extensive training bestowed upon me. For opening night I was one of the select few assigned to assist our Marketing Department, namely Marketing Coordinator Sarah Biggoness with various tasks. I knew the property like the back of my hand and with my extensive training, confidence was at an all time high. I had on my favorite suit and tie, and worked a 12-hour shift that consisted of guest escorts, meet and greet, and handing out gifts. The atmosphere was amazing, full of lights, sounds, and excitement! So much excitement and anticipation amongst the awaiting crowd that we had to open up the casino two hours ahead of schedule! Our patrons reflected that of little kids just getting out of the bus on a field trip to Six Flags Theme Park, but 10 times more anxious! So from the elegant opening performers and dancers on the concourse to Governor Rell's appearance, the Red Carpet walk to Alicia Key's Grand Performance, and Diddy's Den after Party, those 12 hours seemed like six hours.

Can you share the great team building you were responsible for. Before grand opening, to reward ourselves and build strong team chemistry, we all went to celebrate at Lucky's Lounge for a couple of drinks to get out any last minute jitters. After the team outing, I was still overwhelmingly excited that I had such a hard time sleeping, so I ended up doing a light workout to tire myself to bed.

Nou’s Enjoying Pajama

Night at Shrine on June 15, 2010

(L-R) Director of Shrine VIP Services Johnny Cammarata,

Shrine Host Sabrina Ryan, Shrine Host C. Anthony, and Shrine Principal Owner Randy Greenstein greet guests in

front of Shrine. Photo by Corey Sipe.

(L-R) Dream Rewards Supervisor Isaac Yates, Beverage Server Ashley Phimmasone, and Marketing Representative

Nou Singharaj say hi to the late night Dream Rewards team as they make are on their way to Shrine for Service

Industry Night Tuesday. Photo by Corey Sipe.

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Our Volunteers Made All The Difference By: Jean Brown

The calm before the Grand Storm

"One clear concept from all who participated in MGM Grand's opening is that it

was such an enormous undertaking preparing such a grand spectacle the likes of

which they had never seen before."

The opening of MGM Grand at Foxwoods was similar to watching the extreme games in action. There were hundreds of last minute details needing attention. But thanks to all the willing, ready and able employees, on the clock and off, standing by eager to get the job done there was great hope that everything would be accomplished on time. Sarah Bigoness, Volunteer and Staff Coordinator, played a major role behind the scenes. She was in an instrumental role that was of great benefit to all our guests. Besides coordinating the all employee workforce, it was her job to insure all the gift bags for the thousands of expected guests were properly filled and handed out during the grand MGM opening weekend.

For this article we chose Sarah to share her experience since our Dream Team worked alongside her on opening night; but there are so many not named here who worked as hard if not harder to make it all happen. Two people who come to mind are Jen Salafia and Danielle Carpenter. A very special tribute from MGM and Foxwoods goes to Jen Salafia and Danielle Carpenter who were as critically positioned as Sarah for the grand opening. Their diligent hard work, putting in 14 hour days juggling a hundred balls in the air at one time was critical to making the grand opening the success that it was. Thank you Jen and Danielle from all of us.

So here is the inside scoop on the major volunteer effort during the MGM Grand opening weekend.

It Takes a Village of Volunteers

"First, let's start with the job assigned..."recalls Sarah.

The job of Volunteer Coordinator was given to Sarah Bigoness, our Database Marketing Analyst, one week before the day that the gift bag contents arrived at Foxwoods. The Volunteer Coordinator was a position that came along with the Staffing Coordinator position for VIP celebrity and tribal council escorts and more. But there was so much more. The infamous gift bags had yet to be tackled. First there were boxes upon boxes with gift bag treats. The volunteers had to take the gift bag contents out of the floor to ceiling boxes lined up on pallets. They were responsible for unloading, assembly and transporting the gifts over to MGM, plus giving out gift bags at the opening once guests started arriving. Staffing was needed for press conferences. Greeters were positioned in the hotel lobby, stationed along the casino floor and many other locations. Media check-in was staffed at the concierge desk. Escorts and greeters were positioned for the VIP guests, shuttle buses, and hosts were positioned with the executives all over property greeting guests. Sarah still has a crystal clear memory of the enormity of her mission, "Some of the people who helped out were paid," remembers Sarah. "But most volunteered out of the kindness of their own hearts as part of the MGM Grand opening weekend excitement. I remember having a spreadsheet that was two pages long to cover the three day long extravaganza which I soon found out would end up being a few days longer..."

The reality of overseeing the gift bags didn't really hit until the doors were

opened to Sunset Ballroom where all the contents sat packed in boxes on

pallets stacked all the way up to the ceiling.

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"After I reviewed the excel spreadsheet with our team, one of the team members mentioned to me casually that gift bag assembly and distribution was part of my grand opening job". Until this point the additional job had not been on Sarah's radar. "So with no time wasted I discovered there were hundreds and HUNDREDS of gift bags that would be given out to guests", admits Sarah. "The clincher was the fact that these bags would have to be filled with lots of gifts. And these gifts of every size and shape were left ready and waiting in the Sunset Ballroom." But Ms. Bigoness didn't comprehend the enormity of the project until she walked into the ballroom. "The moment I opened the doors to Sunset Ballroom, my jaw dropped and I went into complete shock. The entire room was covered with pallets & pallets of gifts in their boxes, wrapped in cellophane and stacked up to the ceiling. At this point, I knew I had quite the job ahead of me. Once I wrapped my head around what had to be done, I sent out numerous emails to managers of many of our operating departments, and staffing for gift bag assembly began."

Tuesday night count down to the BIG grand opening

From the Tuesday before grand opening weekend until the final wee hours of Friday, approximately ten to twenty volunteers were helping out day and night in that room (The Sunset Ballroom) alone. ESD (Environmental Services Department) destroyed the boxes as volunteers led by Ms. Bigoness plodded along. "We couldn't have done it without the constant assistance from ESD. They provided a huge amount of help to us. Once a pallet was unwrapped, we were able to put each and every gift into its respective area of the room to be assembled. I was coming in at 6 or 7 a.m. and leaving at 9 p.m. each and every day to make sure the job was done and many other of the volunteers were doing the same thing. Department volunteers helped from all over the casino including ESD, promotions, special events, gaming events, the call center, bus marketing, database & direct marketing, entertainment, finance, retail, human resources, employee services, Dream Rewards, guest relations, eCommerce, Mashantucket Pequot Academy (MPA) training, advertising, and an extremely large number of volunteers from both the cage and slot operations. Without this invaluable dedication of time and a lot of hard work by our amazing volunteers from so many departments, we would never have been able to get such an enormous job done," smiles Sarah. The VIP gift bags were assembled with teeth whitener, designer blow dryers, make up, purses, and other items. Friday night's bags were for the friends and family. Each of which had a box of Waterford champagne flutes among other items. Saturday’s bags for the general public included an MGM coffee mug, MGM executive notepad and a stuffed lion. Once assembled at Foxwoods, each and everyone of these gift bags were brought by van, shuttle and bus over to the valet check in at MGM, inside on bell carts and into their respective areas.

No Job Is Ever Too Big

"From what I can remember, the assembly and transportation was a complete blur," Sarah states with a big smile on her face. "Trying to get so much done in such a short period of time was quite the challenge. We had over 130 volunteers helping us out and each volunteer helped out almost everyday until the doors opened. We could never have done it without such a highly motivated volunteer army working day and night. In three to four days each and every one of the many gift bags were filled until the very last hour ready for transporting over to MGM just in time for the event."

It's Show Time!

After the grueling work was done to get those gift bags filled, the staff cleaned up and got ready for the main event. "We had it all ahead of us.... press conferences, the red carpet, Diddy's Den Party and the concert were the events we staffed," remembers Sarah. "This was where the hard work paid off. Although we all worked more than fourteen hour days, it was enjoyable to finally see the MGM in action with music playing, celebrities, guests mingling and the slot machines and tables in operation. The weekend was a fantastic time.... watching the glitz and glamour of a grand opening was definitely the pay off. It definitely was far more than I expected and it will always be a great memory."

Thanks, Thanks and More Thanks

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"I think the biggest take home on this was just the magnitude of what was done and how amazing teamwork is when you have such a big task ahead of you," Sarah shares with an air of gratitude. "A huge thanks go to Jen Salafia and Danielle Carpenter as well because they were both extremely instrumental in getting everything accomplished - gift bags, staffing, media set up, check-in and credentials and just dedicated a lot of time to the grand opening as well," concludes Ms. Bigoness. "They were absolutely amazing and deserve all the credit possible. There was nothing I did that they did not do as well. They both deserve a medal." But if asked, Sarah will be the very first to admit, it was the volunteer energy and cooperation that made the big MGM Grand at Foxwoods event take shape. That volunteer workforce was made up of you and your co-workers from far and wide across the Foxwoods property. You all did an amazing job. And if it wasn't for your hard earned efforts, our MGM doors would never have opened. Go MGM Grand & Foxwoods employees, you should be more than proud of your great accomplishments!!!!!

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Cubs Corner

The Fruit of our Labor

Marketing Representative Tamra Foss became a mom for the first time when her son Blake Earl Ward was born on 4/28/10 at Backus

Hospital in Norwich, CT. He measured 21 inches long and weighed 7 lbs and 8 ounces. This is the first MGM Dream Rewards Marketing Representative to give birth. Tamra’s boyfriend, Andrew Ward, was the proud father. Photos Courtesy of Tamra Foss.

VIP Lounge Host Justine Anthony also became a mom for the first time when she gave birth to Chase Michael Anthony on 12/5/09.

He weighed 8.5 lbs. when born and was 21 1/2 inches long. Michael Joseph Anthony, Justine’s husband, was the proud father. Photos

Courtesy of Justine Anthony.

Front Office Shift Manager Tracy A. Shaw gave birth to Stone Dominic Shaw on 12/11/09. He weighed 6 lbs. and 14 ounces and was

19 inches long. Donald Shaw, Tracy’s husband, was the proud father. Photos Courtesy of Tracy A. Shaw.

ESD Interior Attendant Li Ting gave birth to Kevin Hu on 12/15/09. He weighed 6 lbs. and 15 ounces and was 21 inches long. Tian

Yong Hu, Li’s husband, was the proud father. Photos Courtesy of Li Ting.

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MGM Timeline November 15, 2005 ~ Tribal Council, Elders, Foxwoods officials, and political representatives break ground for a $700 million facility (the MGM Grand at Foxwoods) that would create 2,300 permanent jobs for a project that would provide a 4,000-seat theater, 50,000-square-foot ballroom, new hotel, and additional gaming space. (Photo

Courtesy of Pequot Times.)

April 2006 - Connecticut State Traffic Commission approves the Route 2 Corridor Improvement Plan so that local roads can be built to accommodate additional traffic from MGM Grand at

Foxwoods.

April 25, 2006 ~ Mashantucket Pequot Tribal Council Chairman Michael Thomas fields a question at the press conference announcing the MPTN/MGM MIRAGE strategic alliance as Tribal Council Secretary Charlene Jones, Foxwoods President & CEO Bill Sherlock and Executive Director of Tribal Public Affairs Pedro Johnson look on. (Photo Courtesy of Pequot Times.)

Summer 2007 ~ Chef Michael Schlow announces his acclaimed 8,000-sqauare-foot 225-seat Italian restaurant Alta Strada will open in May 2008 in the MGM Grand. It will feature a 1,300-square-foot outdoor Mediterranean grill. July 20, 2007 ~ Apple announces it will open a new outlet in the MGM Grand at Foxwoods in May 2008. The outlet will be an authorized Apple "re-seller" where the casino will buy the products from Apple and must sell them. A similar agreement was reached with Atlantic City 's Caesar's casino. July 31, 2007 ~ North American Video, NAV, a provider of integrated surveillance systems for the gaming industry, announces it has been awarded a $5 million contract for the new MGM Grand at Foxwoods. It will design and implement a state-of-the-art digital video surveillance system from American Dynamics which will be integrated with access control, slot data, and alarm systems. The company has provided services for Foxwoods for more than 10 years. September 12, 2007 ~ Brooklyn landmark Junior's announces it will open its first restaurant outside New York City in May 2008. It will be a 250-seat 8,100-square-foot restaurant off the main lobby of the MGM Grand serving breakfast, lunch, and dinner. It will also open a 600-square-foot Coffee Bar off the gaming floor. January 28, 2008 ~ Foxwoods Team Members have access to kiosks allowing them to submit applications for jobs at the MGM Grand. January 31, 2008 ~ Informational meetings are held for Foxwoods team members so they can participate in a drawing where they can win a "test stay" at the new MGM Grand at Foxwoods Hotel.

February 15, 2008 ~ The Foxwoods Sweet 16 Anniversary Celebration features a cake with the MGM tower and the lion’s head. (Photo

Courtesy of The Resident.)

March 31, 2008 ~ MGM Executive team members, ESD director, ESD team members, Security staff and Engineering team members can officially move into the new MGM Grand at Foxwoods building.

April 1, 2008 ~ Lion's Den, the MGM Grand at Foxwoods team member cafeteria, officially opens. April 1, 2008 ~ Eileen Scott becomes the first MGM Grand at Foxwoods Casino Cage Manager.

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April 2008 ~ Orientation program starts for the first team members hired for the new MGM Grand at Foxwoods. April 11, 2008 ~ Shaheen Kahn is introduced as the first Assistant Director of Housekeeping of the MGM Grand at Foxwoods. July 4, 2008 ~ MGM Lion's Den hosts its first July 4th Celebration on the outdoor terrace. August 2008 ~ Jean Brown, Isaac Yates, and Bogdan Magnoski are promoted to Lead Marketing Representative positions September 4, 2008 ~ MGM Sky View Lounge opened in MGM Hotel Rm. 28116, the Hospitality Suite on the 28th floor. It is later relocated to the Casino level behind the VIP Check-In desk and renamed the Grand Central Lounge with 25 seats. January 5, 2009 ~ Craftsteak named Best New Restaurant in New London County by the "Best of Connecticut" awards for 2009 by Connecticut Magazine. Shrine was named Best Asian Restaurant in New London County. February 8, 2009 ~ MGM Grand Theater hosts "Extreme Makeover Home Edition Viewing Party" for the Girard Family of Voluntown. MPTN provided catering services, staging locations, parking, and transportation for volunteers during the construction project between Dec. 4 and 12, 2008 along with a Wrap Party on Dec. 12 for volunteers and participants. February 13, 2009 ~ Munson’s Chocolate hosts a ribbon cutting ceremony at its new store in the MGM Grand at Foxwoods near the sky bridge. The store features bulk chocolates, fudge, chocolate covered caramel popcorn, and a selection of packaged specialties. May 15, 2009 ~ MGM Grand 1st Anniversary Ball is held at the Premiere Ballroom in which over 1,000 people were in attendance. June 23, 2009 ~ A ribbon-cutting ceremony is held commemorating a $67 million road project that included a 2.1-mile-long 64-foot-wide elevated four-lane highway with interchanges for Route 214, Foxwoods Boulevard, MGM Grand Boulevard and Lake of Isles Drive. It features bridge abutments and retaining walls with pictures of wild animals. The project improved the Route 2 corridor from the Route 164 interchange to Wintechog Hill Road. June 26, 2009 ~ Panache Boutique, featuring chic men’s and women’s apparel, and Pandora Jewelry, specializing in charm bracelets, necklaces, and earrings, have a ribbon-cutting ceremony in the MGM Grand at Foxwoods adding to more than 25 retail outlets property wide. August 31, 2009 ~ MGM Grand at Foxwoods Hotel receives the AAA Four-Diamond Award for the first time. September 1, 2009 ~ Foxwoods and MGM Grand at Foxwoods team members can now rent DVD’s and Blue-Ray discs from New England DVD Rental, LLC kiosks for $1 plus tax each night located at each team member entrance. September 2, 2009 ~ The ROAR, the MGM Grand at Foxwoods Dream Rewards newsletter, comes out with its first edition. October 2009 ~ The first Big E (Eastern States Exposition) festival at West Springfield, Mass. featuring a display, literature, and team members from the newly opened MGM Grand at Foxwoods. October 15, 2009 ~ The ROAR recognizes Gerald Arcilla and Ja’Neen Kirby’s involvement in a television commercial promoting Foxwoods and MGM Grand at Foxwoods as “Still the Wonder of It All”

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December 2009 ~ MGM Marketing Representatives begin helping out the MGM Box Office during peak periods as part of cross-training initiative to teach new skills to team members as well as shorten wait times for guests and improve customer service. December 8, 2009 ~ Craftsteak receives the coveted AAA-four diamond award for the second consecutive year.

December 15, 2009 ~ The ROAR highlights MGM’s Grand Central Lounge and the accomplishments of Marketing Representative Ed Lowe and VIP Lounge Host Justine Anthony. Ronald Gebler, MGM Security Officer, is recognized as having one of the first Magnificent Moments of Magic at the MGM (Ronald Gebler receives a Moment of Magic certificate from Miss Magic. Photo Courtesy of MGM Human Resources). December 24, 2009 ~ MGM Retail Shops report a successful holiday season thanks to the recent additions of Panache and Pandora.

December 31, 2009 ~ The MGM Premiere Ballroom hosts a large New Year’s Eve Gala for our guests. May 12, 2010 ~ Rainmaker Statue in Foxwoods, known for its laser light shows and telling the MPTN story, starts its daily shows once again thanks to the Engineering Department. These shows were on hiatus since Oct. 2004 due to technical issues but now take place at 12, 2, 4, 6, 8, and 10 p.m. each day. May 12, 2010 ~ MPTN announces a total contribution of $3 billion to State of Connecticut at a special press conference at the Mashantucket Pequot Tribal Museum with MPTN dignitaries, MPGE executives, and state and local dignitaries.

MGM Drawings Photos Courtesy of FoxNet

Artists Rendering of MGM at nighttime Tower with “MGM Grand” logo Artists rendering with Foxwoods tower

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A Close-up of the MGM Construction Images Courtesy of FoxNet

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MGM Construction: A View from Foxwoods Photos taken by Bob Hocking. Pictures were taken at the present-day connecting skywalk between

Foxwoods and the MGM Grand. At that time, this was the end of Pequot Trail after the Grand Ballroom and large windows looked onto the MGM construction site.

8/30/06 8/30/06 9/28/06 11/3/06

11/3/06 11/24/06 3/21/07 3/21/07

Inside and Outside the MGM Photos taken by Bob Hocking on 5/13/08

From Trolley Line Blvd. From MGM Parking Garage

MGM Grand hotel lobby MGM Grand hotel room

Main entry to Shrine Outside Alta Strada MGM Grand Theater

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Blast from the Past: Looking Back at Our Beginnings

First MGM Grand at Foxwoods Casino Marketing Department taken in the MGM Grand Theater lobby

during construction. Photo by Jamal Brooks

Front Row (L-R): Donta Bostic (Former MGM Casino Host, now MGM Executive Casino Host), Gerald Arcilla (Former MGM Casino Host, now Casino Sales Executive), Walter Lee (MGM Marketing Rep.; 5-Star Service Ambassador) Second Row (L-R): Kea Hicks (Former MGM Executive Casino Host, now Casino Sales Executive), Carmen Fanter (Former MGM Marketing Rep.), Rachel Posillo (Former MGM Marketing Rep.), Anji Phommaliah (Former MGM Casino Host), Chanthavisuk “Nou” Singharaj (MGM Marketing Rep.), Tamra Foss (MGM Marketing Rep.; 5-Star Service Ambassador), Diana Skidmore (MGM Casino Host), Rino Kupieri (Former MGM Casino Host) Third Row (L-R): Ja’Neen Kirby (MGM Executive Casino Host), Maurecee “Candy” McDermott (MGM Executive Casino Host), John T. Murray (MGM Executive Casino Host), Jessica Smyth (Former MGM Marketing Rep.), Deborah Casey (Former MGM Marketing Rep.), Lisa Hurd (Former MGM Marketing Representative, now Credit Department Rep.), Terri Hocking (Casino Services Manager), David Hiscox (Former MGM Executive Casino Host), Kim Hitchcock (Former MGM Casino Host, now Casino Sales Executive) Fourth Row (L-R): Betty Lehto (MGM Casino Host), David Omohoundra (Former MGM Casino Host), Tim Sutherland (Former MGM Executive Casino Host, now MGM Casino Services Manager), Corey Sipe (MGM Marketing Rep.), William Flanagan (Foxwoods Dream Rewards Shift Supervisor, now MGM Dream Rewards Assistant Manager), Edward Lowe (MGM Marketing Rep.), Bogdan Magnoski (Former MGM Marketing Rep., now MGM Dream Rewards Shift Supervisor), Ken Mello (Former MGM Casino Host, now Customer Development Coordinator), Isaac Yates (Former MGM Marketing Rep., now MGM Dream Rewards Shift Supervisor). Of the original 29 MGM Casino Marketing Department team members; there are 16 in our department today.

As of 6/21/10, there are 14 members of our department not pictured, many hired after the photo was taken and they include (in alphabetical order): Jean Brown (Former MGM Marketing Rep., now MGM Dream Rewards Shift Supervisor; 5-Star Service Ambassador), Joey Carter (MGM Casino Host), Theodore Corpew-Sebastian (former MGM Front Desk Agent, now MGM Marketing Rep.), Colin Dy (Former MGM Marketing Rep.), Kaila Fraser, (MGM Marketing Rep.), Vanessa Gonzalez (Former MGM Marketing Rep.), Jeri Harrington (Former Foxwoods Casino Host; now MGM Casino Host), Richard Johnson (MGM Casino Host), John Kenyon (MGM Marketing Rep.), John Menihan (MGM Casino Host), Hong Muenzner (Former Foxwoods Casino Host; now MGM Casino Host), Rosalyn Ombajin (MGM Casino Host), Millie Vega (MGM Marketing Rep.), and Zunilda Wright (MGM Marketing Rep.)

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Photo Courtesy of MGM Human Resources

First Walk Through of MGM by the Casino Marketing Department Photos by Corey Sipe

Taken May 15, 2008

David Hiscox shows us Gaming floor near high-limit slots Slot area near Center Bar MacAppeal

Theater pre-function under Hotel lobby furnishings Pre-function of Premiere Ballroom construction await guests

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Opening Pep Rally: First Event in MGM Grand Theater May 16, 2008: Photos of the first Casino Marketing Department in the MGM Grand at Foxwoods

as they prepare for a fun-filled pep rally to show their PRIDE!

John Murray, Kim Hitchcock, Dante Bostic, Betty Lehto Edward Lowe, John Murray, Jennifer Frank Photo by Kea Hicks Photo by Kea Hicks

Bogdan Magnoski, Danta Bostic, Corey Sipe, Isaac Yates, Rachel Posillo, Lisa Hurd, Carmen Fanter, Tim Sutherland, Jean Brown Barbara Sullivan Photo by Kea Hicks Photo by Kea Hicks

Corey Sipe, Walter Lee, and Bogdan Magnoski Leo the Lion guards the outside of the MGM Photo by Kea Hicks Grand Theater Photo by Corey Sipe It’s time to celebrate as MGM Grand at Foxwoods team members play instruments, wave their pom poms and jump on stage in the MGM Grand Theater. Photos Courtesy of Pride and Spirit.

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Opening Weekend Parade Photos Courtesy of Sarah Bigoness

The parade marches down the hallway outside the MGM Premiere Ballroom.

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A dragon marches past The dragon continues past Fuddruckers. Golden Dragon.

Two human lions both in the Grand Pequot Tower concourse level near the jewelry boutiques.

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Gloria Estefan: First Concert in the MGM Grand Theater: May 23-25, 2008

Photos by MGM Grand at Foxwoods customer Debby Hoyen

“It was awesome. It was my first time seeing Gloria Estefan – then she came back the next year with Carole King. The MGM Grand Theater is fantastic; you can see everything from every seat,” Debby Hoyen.

Photo of Debby Hoyen next to Gloria Estefan Gloria Estefan on the MGM Grand Theater Stage poster

Gloria Estefan appears on a large plasma television Gloria Estefan interacts with the crowd. right above her and the band performing on the MGM Grand Theater stage

Gloria Estefan’s Band members Another shot of Gloria and her band

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MGM’s History by the Numbers

Information Courtesy MGM Grand at Foxwoods Fact Sheet Edition #5 – 5/1/08

Opened at 12:00 a.m. on 5/17/2008

* Address: MGM Grand at Foxwoods, 240 MGM Grand Drive, P.O. Box 3777, Mashantucket, CT, 06338-3777

* General Information and Reservations: Local: (860) 212-6464, Toll Free: (866) MGM-0050 or

(866) 646-0050

* Website: www.mgmgrandatfoxwoods.com

* 3rd Resort Casino in Connecticut opening in a 2 million-square-foot-facility

* Owned and operated by the Mashantucket Pequot Gaming Enterprise

* 2,000 team members

* 30-story hotel (dominating a nearby 2,000-acre forest) with 825 guest rooms and suites on 26 floors including:

* 688 deluxe guest rooms (388-400 square Feet), 71 producer suites (584-663 square feet), 52 director Suites (601 square feet), 4 studio suites (1,925 Square Feet), 4 presidential suites (1,199 square feet), 2

chairman suites (2,352 square feet), 78% of hotel rooms are non-smoking, features Concierge services, 24-hour room service

* 21,000-square-foot "G-Spa" spa with 12 treatment rooms, salon, health and fitness components (including

indoor lap pool and separate men's and women's Jacuzzi) , locker rooms, steam, sauna, and relaxation areas, and spa/salon retail space

* 8 cream-color 64-square-foot cabanas with flat-screen TV's, mini-bars, and plus section indoor/outdoor seating surround a fan-shaped 5,500-square-foot outdoor swimming pool and 2 whirlpool/hot tubes. As

well as a "Vista Pool Terrace" - outside seating for 200, casual dining and drinks

* 4,000-seat performing arts theater with only 126 feet from the front of the stage to the last row

* 50,000-square-foot casino with: 1,460 slots with a high-limit slot area, 53 table games with a high-limit table area, 25% of the gaming space, 12,500-square-feet, is non-smoking

* Five-level self-parking garage for approximately 2,500 vehicles as well as casino and hotel

complimentary valets

* Connecting walkway with convenient people mover to Foxwoods Resort Casino

* 115,000-square-feet of meeting/convention space, adding to the 45,000-square-feet of meeting and convention space at Foxwoods, including: 50,000-square-foot Premiere Ballroom - largest in northeast; can

accommodate 3,800 people for banquet style functions with 15,000-square feet of pre-function space, 5,000-square-foot Celebrity Ballroom with 10,000-square feet of pre-function space, MGM Grand

Boardroom - most technology advanced boardroom in the northeast, 10 additional meeting rooms for smaller meetings and break-out sessions, 3 1,925-square-foot hospitality suites, full-service business center

with 2 small conference rooms, and 100% of the meeting and convention space is non-smoking

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Outdoor gardens: * The Grand Lawn - 5,400-square-feet accommodates up to 300 people, The Grand Terrace - 8,500 square-

feet accommodates up to 650 people for a reception of 450 people for a sit-down event

8 restaurants and lounges including: * 21,000-square-foot Shrine Nightclub, Lounge and Asian Kitchen with a 225-seat-dining room, 2 private dining rooms for 20 and 40, can accommodate private parties from 20-100 and an outdoor dining terrace

overlooking the pool. Also features 2 oversized bars and an upscale vodka/champagne bar and over 25 VIP bottle service tables

* 8,000-square-foot Alta Strada Restaurant with 225 seats, 1,300-square- foot outdoor Mediterranean grill, 20-person private dining room, 6-seat "antipasti counter"

* 9,500-square-foot Craftsteak with a 150 seat-dining room, 32-seat private dining room, 50-seat outdoor terrace, 19-seat bar, and 30-seat lounge

* 10,000-square-foot Junior's Restaurant with 250 indoor seats and 100 outdoor seats * 1,000-square-foot Junior's Coffee Bar open 24 hours, 7 days a week

* Center Bar - Large fireplace with a central-lit vortex and seating areas with slots built into the bar - open 24 hours/7 days a week with non-alcoholic beverages 2 a.m. to 10 a.m. weekends and 1 a.m. to 10 a.m.

weekdays * 6,400-square-foot Food Market with five food outlets with dining among the vendors or in atrium style

overlooking landscaped grounds * 3,515-square-foot Gelato Cafe with 18-24 flavors of gelato that can be enjoyed in a dining area with 78

seats * 100% of restaurant space is non-smoking

Five retail stores including:

* MacAppeal - Apple Authorized Reseller Store * Bally - Men's & women's leather goods

* Dunhill - Leading maker of English luxury goods for men * Grand Effects - MGM Grand at Foxwoods logo store - open 24 hours, 7 days a week

* Dream Rewards Gallery - Electronics and housewares * 100% of retail space is non-smoking

Numbers Today at the MGM Information Courtesy of MGM Grand at Foxwoods Latest Fact Sheet Edition #6 – 8/22/08 and MGM Grand at Foxwoods Web site

*MGM Grand at Foxwoods has transformed over the past two years: * 50,000-square-foot casino now includes 1,300 slot machines and 60 table games featuring blackjack, roulette, craps, Spanish 21, 3-Card Poker, Texas Hold 'Em, Crazy Four Poker, Mini Baccarat, and War

*Retail offerings now include:

* Panache - Men’s and women’s apparel store featuring Sky, BCBG, Kenneth Cole New York, French Connection, Ed Hardy, Rock and Republic, James Perce, and Linea Pelle

* Panache Accessories - Makeup, handbags and shoes * Munson’s Chocolates - Since 1946, Connecticut-based Munson has sold chocolate, candy, and fudge

* Pandora - Jewelry store specializing in charm bracelets, rings, earrings, and necklaces

*VIP Services include: * Grand Central Lounge - a 25-person snack and champagne lounge open Thursday through Sunday for

qualified players * VIP Desk relocated to the hotel lobby

* Concierge Desk relocated to the hotel elevator lobby

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A Comfy Place to Stay…

Local Hotel, Inn, and Bed and Breakfast Call Around

On Property

Great Cedar Hotel - 312 rooms, ext. 23321 - www.foxwoods.com/GCH.aspx

Grand Pequot Hotel - 824 rooms, ext. 23321 - www.foxwoods.com/GPT.aspx MGM Grand Hotel - 825 rooms, ext. 28100 - www.mgmatfoxwoods.com/Accommodations.aspx Two Trees Inn – 280 rooms, ext. 24013 - www.foxwoods.com/TTIN.aspx 24-hour shuttle from Cedar, Pequot, MGM, Rainmaker

North Stonington

Bellissimo Grande - 164 rooms - 411A & 411B Norwich-Westerly Rd., 1-877-700-0079, www.bellissimogrande.com

High Acres Lodging – 4 rooms - 222 Northwest Corner Rd., 1-888-680-7829, www.highacresbb.com Hilltop Inn and Suites - 139 rooms - 373 Norwich-Westerly Rd, 1-877-965-0500, www.hilltopinnandsuites.com Cedar Park Inn & Whirlpool Suites - 66 rooms - 85 Norwich-Westerly Rd, 1-866-535-7829, www.cedarparkwhirlpoolsuites.com

La Quinta Inn and Suites - 75 rooms - 349 Liberty St., 1-800-753-3757, www.lq.com/lq/properties/propertyProfile.do?ident=LQ6220&propId=6220

Ledyard Abbey’s Lantern Hill Inn – 7 rooms - 780 Lantern Hill Rd., 860-572-0483, www.abbeyslanternhill.com Stonecroft – 10 rooms - 515 Pumpkin Hill Rd., 1-800-772-0774, www.stonecroft.com

The Mare’s Inn – 4 rooms - 333 Colonel Ledyard Highway, 860-572-7556, www.maresinn.com

Groton

Mystic Marriott – 285 rooms - 625 North Rd., 1-866-449-7390, www.marriott.com/hotels/travel/gonmm-mystic-marriott-hotel-and-spa

Mystic Comfort Inn - 120 rooms - 48 Whitehall Ave., 1-877-424-6423, www.comfortinn.com/hotel-mystic-connecticut-CT023 Hyatt Place Mystic - 79 rooms - 224 Greenmanville Ave. - 1-888-492-8847, http://mystic.place.hyatt.com

Days Inn Mystic - 121 rooms - 55 Whitehall Ave., - 1-800-329-7466, www.daysinn.com/DaysInn/PropertyMapper/06444 Residence Inn Mystic Groton - 128 rooms - 40 Whitehall Ave., - 1-800-331-3131, www.marriott.com/hotels/travel/gonmy-residence-inn-mystic-groton

Hilton Mystic – 187 rooms - 20 Coogan Blvd., - 1-800-HHONORS, www.hiltonmystic.com

New London

Holiday Inn New London (Mystic) - 120 rooms - 350 Bayonet St., - 1-888-HOLIDAY, www.holidayinn.com/hotels/us/en/new-london/gonms/hoteldetail

Westerly, R.I. Winnapaug Inn - 52 rooms - 169 Shore Rd., - 401-348-8350, www.winnapauginn.com Ocean House - 49 rooms - 1 Bluff Ave., 1-888-552-2588, www.oceanhouseri.com

Breezeway Resort - 55 rooms - 70 Winnapaug Rd., 1-800-462-8872, www.breezewayresort.com

Norwich

Norwich Inn and Spa (MPTN owned) - 100 rooms - 607 West Main St., 1-800-ASK-4-SPA, www.thespaatnorwichinn.com Holiday Inn Norwich - 143 rooms - 10 Laurel Blvd., 1-860-889-5201, www.holidaynorwichhotel.com Marriott Courtyard Norwich - 115 rooms - 181 West Town St., 1-860-886-2600, www.marriott.com/hotels/travel/goncy-courtyard-

norwich Comfort Suites Norwich - 119 rooms - 275 Ortobrando Ave., 1-800-551-2409, www.comfortsuitesnorwich.com

Bozrah Fitch – Claremont House – 4 rooms – 83 Fitchville Rd., 877-889-0266, www.fitchclaremonthouse.com

Uncasville Best Western Cristata Inn - 105 rooms - 2255 Norwich New London Tpke., 1-888-863-7847, www.cristatainn.com Microtel Inn and Suites Uncasville - 120 rooms – 1954 Norwich New London Tpke., 1-800-771-7171, www.microteluncasville.com

Hyatt Place Uncasville - 176 rooms - 2049 Norwich New London Tpke., 1-888-492-8847, http://uncasville.place.hyatt.com

Griswold AmericInn of Griswold - 76 rooms - 375 Voluntown Rd., 1-800-634-3444, http://www.americinn.com/hotels/CT/Griswold

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Do You Know Our Property? This The ROAR feature will allow team members to have a chance to win a prize by taking a quiz. This

edition’s quiz encourages team members to be familiar with MPTN amenities. Each participant will receive one entry for each correct answer and the participant with the most entries wins an electronic wine chiller.

In the event of a tie, a participant will be chosen at random to win the prize. Participants should include information on the location of each amenity. Pages 25-27 can be printed out and placed in the mailbox of

Editor-in-Chief Corey Sipe or answers e-mailed to [email protected]. For assistance, consult maps below, Two of a Kind, www.foxwoods.com, www.mgmgrandatfoxwoods.com, www.lakeofisles.com,

www.pequotmuseum.org, www.thespaatnorwichinn.com, www.prxn.com, and FoxNet. Example: Club Newport International - Foxwoods Grand Pequot Tower - Casino Level

Gaming 1. Club Newport International 2. Club Hampton 3. Festival Slots Casino 4. Great Cedar Casino 5. Great Cedar Casino High Limit 6. Grand Pequot Casino 7. High Stakes Bingo 8. Keno Lounge 9. MGM Grand Casino 10. Rainmaker Asian Table Games 11. Rainmaker Casino 12. Stargazer Casino 13. Ultimate Racebook

14. (WPT) World Poker Tour Room Entertainment/Dining 15. Atrium Bar 16. Center Bar 17. Fox Theater 18. MGM Grand Theater 19. Paragon Restaurant & Lounge 20. Shrine Kitchen & Nightclub 21. Tree House Arcade Restaurants/Bars/Lounges 22. Al Dente 23. Ascot’s Pub 24. Alta Strada 25. Ben & Jerry's 25. Boulevard Bar

26. California Pizza Kitchen 27. Carnegie Deli 28. Cedars & Cedars Lounge 29. Cedars Player’s Club Lounge 30. The Club (coming soon Comix) 31. Club Hampton Lounge 32. Club Newport/Int’l Lounge 33. Craftsteak 34. David Burke Prime Steakhouse 35. Douwe Egberts 36. Dunkin’ Donuts 37. El Pollo Locco 38. Festival Buffet 39. Fifth Street Café

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40. The Food Market 41. Fuddruckers 42. Gelato Café 43. Golden Dragon 44. Grand Central Lounge 45. The Grill & The Grill Lounge 46. Halo Bar 47. Hard Rock Café 48. High Stakes Café 49. Junior’s Coffee Bar 50. Junior's Restaurant/Bar 51. Lucky 7 52. Kahve 53. Kensington’s 54. Matches Tavern 55. Nathan's Hot Dogs 56. Noodles 57. Panera Bread

58. Pequot Café 59. Rainmaker Lounge 60. Salad Express 61. Scorpion Bar 62. Sports Bar 63. Stadium Sports Bar & Grill 64. Subway 65. Veranda Café Shopping/Amenities/Conf. Center 66. Activa 67. Aspen Room 68. Atrium Dream Rewards Center 69. Bingo Dream Rewards Center 70. Business Center @ MGM 71. Bravo Room 72. Bulgari 73. Cancun Room 74. Candy Shell (formerly Insignia)

75. Celebrity Ballroom 76. CT Community Credit Union 77. Chopard 78. Dream Rewards Gallery 79. Encore Room 80. Essentials 81. Foxwoods Watch Company 82. Grand Lawn 83. Grand Terrace 84. G-Spa Salon & Fitness Center 85. Golf Experience 86. Golf Shop (Main Store) 87. Great Cedar Dream Rewards Center 88. Grand Pequot Ballroom 89. Great Cedar Exhibition Hall (formerly Sunset Ballroom) 90. Great Cedar Pool

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91. Grand Effects 92. Grand Pequot Tower Dream Rewards Center 93. Grand Pequot Pool (Norwich Spa at Foxwoods) 94. Hard Rock Store 95. Hospitality Suite 96. High Rollers (coming soon; formerly Foxwoods Business Center, Mezz. Boardroom, Acapulco, Monte Carlo, and Tahoe) 97. Indian Nations 98. Judith Ripka 99. Kona Room 100. Kidstuff 101. Lucky Pair 102. MacAppeal 103. MPTN Museum Exhibit 104. MGM Grand Boardroom 105. MGM Dream Rewards Center

106. MGM Outdoor Pool & Cabanas 107. Monterey Room 108. Munson's Chocolate 109. Outpost 110. Palm Springs Room 111. Panache Clothing & Accessories 112. Pandora 113. Pave 114. Pequot Trader 115. Premiere Ballroom 116. Rain Garden 117. Rainmaker Dream Rewards Center 118. Rainmaker Statue 119. Red Carpet Room 120. Regalia 121. Salon & Spa (Norwich Spa at Foxwoods) 122. Satchels

123. Scenses 124. Shoe Shine 125. Spotlight Room 126. Star Room 127. Sun Valley Room 128. Swarovski 129. The Boutique 130. Trading Post 131. Watchful Eye 132. Winners Team Member Services 133. Basix 134. HR Benefits Office at Foxwoods 135. MGM Benefits and Employee Relations 136. PRxN Pharmacy Reservation 137. PRxN Pharmacy Foxwoods Satellite

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MGM Grand at Foxwoods: A 3-D View. Ad Courtesy of The Providence Sunday Journal

Map of the Route 2 Bypass, Foxwoods Boulevard, MGM Grand Drive, Grand Pequot Avenue, Rainmaker Drive, Trolley Line Boulevard., Route 214, MGM Grand Parking Garage, Grand Pequot Parking Garage,

Great Cedar Parking Garage, Rainmaker Parking Garage, ABC Parking Lot, D Parking Lot,, and Two Trees Inn. Courtesy of FoxNet.

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Foxwoods Resort Casino: A 3-D View: Grand Pequot Tower (top)

Rainmaker Casino (bottom right) Great Cedar Casino (bottom left).

Ad Courtesy of The Providence Sunday Journal

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An outline of Foxwoods Resort Casino is displayed on the left and MGM Grand at Foxwoods is displayed on the right. The road formerly known as Route 2 is now Foxwoods Boulevard with the new Route 2

Expressway to its south, which is not pictured. Lake of Isles is at the bottom center of the graphic; Courtesy

of FoxNet

Foxwoods Resort Casino: A 3-D View: Great Cedar Garage and Great Cedar Hotel; Ad

Courtesy of The

Providence

Sunday Journal

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Congratulations…. This new The ROAR special feature pays tribute to PRIDE Award Winners, PRIDE Award Nominees, and other successful team members.

October 2009 PRIDE Award Oct. 2009 and Nov. 2009 PRIDE Award Dec. 2009 PRIDE Nominee MGM Dream Winner MGM Casino Host Winner MGM Dream Rewards Marketing Rep. Rewards Marketing Rep. and Marketing Betty Lehto with Executive Walter Lee and MGM Dream Rewards Assistant Rep. Award Winner Edward Lowe

Host John Murray Manager William Flanagan Photo by Corey Sipe Photo by Jamal Brooks Photo by Jamal Brooks

January 2010 PRIDE Award Winner January 2010 PRIDE Award February 2010 PRIDE Award Winner MGM

MGM Dream Rewards Marketing Nominee MGM Dream Rewards Shift Casino Host Ken Mello (center) with Jason Rep. Corey Sipe Supervisor Bogdan Magnoski Guyot (left) and MGM Executive Host Tim Photo by Jean Brown Photo by Corey Sipe Sutherland Photo Courtesy of Ken Mello

April 2010 PRIDE Award Nominee

MGM Dream Rewards Shift Supervisor Jean Brown

Photo by Corey Sipe

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From the Editor-in-Chief...

An Unforgettable Journey into Success Thank You Team!

Two years ago, I remember us opening the MGM Grand at Foxwoods. We went through

training exercises at Dream Rewards booths at Foxwoods and in the Roar Room. The big day came May 17, 2008 when folks lined up across the skywalk waiting for the ribbon to be cut. It was a day we will never forget whether we served as an MGM team member; Foxwoods team member, or perhaps a customer.

As I look back at the past two years of the MGM Grand at Foxwoods, a lot of memories come to mind. In the Dream Rewards Department, we have folks here since Day 1, folks who have joined us along the way, and those who pursued other career and job opportunities. They have all taught us valuable life lessons in improving our skills so that we can provide 5-Star Customer Service to each other and to our guests.

Each day was a new experience at the Dream Rewards Booth and our cohesiveness as a team was quite obvious to our customers. Our jobs as Marketing Representatives transformed and allowed us more flexibility. Greeting allowed us to act as ambassadors and answer questions of guests walking down the concourse. Roving the casino floor allowed us to interact with guests along with slot attendants, slot technicians, supervisors, and beverage staff as we worked together to help the customers with their issues. It allowed us to capture new signups of folks unaware of the location of Dream Rewards and we assisted them with card reprints, Bonus Slot Play downloads, and collecting e-mail addresses. Taking pit calls allowed players to receive Dream Cards without leaving their favorite game and allowed us to interact with the dealers and pit bosses. Our work in the Grand Central Lounge allowed us to interact with VIP customers in a special way along with food and beverage staff as we performed lounge registration tasks. Cross training enabled us to help the box office with their lines and allowed us to get to know their staff and new software.

MGM Grand at Foxwoods changed and grew from its infancy to become 2 years old through the opening of a Munson's Chocolate store, Panache clothing and accessories store, Pandora jewelry store along with new types of slot machines and table games.

The creation of this newsletter, The ROAR, initiated by MGM Assistant Manager of Dream Rewards William Flanagan, went through several stages since its inception in fall 2009. MGM Dream Rewards Supervisor and The ROAR Newsletter Managing Editor Jean Brown has been instrumental in helping teach her skills from her many years of news experience. The

ROAR has highlighted various Marketing Representatives, Casino Hosts, and Executive Hosts in the MGM Casino Marketing Department. We reached out and took photos and talked with folks in other departments like Security, ESD, Housekeeping, Hotel, retail, VIP Services, and our leased outlets. We have crossed the large skywalk connecting MGM to Foxwoods with its airport-like people mover. We covered stories at Foxwoods ranging from the comprehensive setup of Christmas decorations and the stories behind them, the 18th Anniversary of Foxwoods Celebration in Cedar Square, and a comprehensive timeline of Foxwoods Resort Casino with photos and stories of its beginnings as a High Stakes Bingo Hall. The ROAR has highlighted accomplishments of various folks including PRIDE Award Winners and those who are heroes in their communities whether it’s involvement with Special Olympics, a high school basketball team, a local church, or simply starting a new family. The ROAR successfully allowed MGM Dream Rewards team members to gain photography, writing, layout, and editing skills and branched out to become a publication praised by many for its professionalism and ability to increase morale.

While the past two years has not been easy time for us and our country's economic situation, during the toughest times, we have learned to focus on what was in front of us and have

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become better because of it. Our determination to continue to improve ourselves and thus our customer service skills was not an easy task but our secret shop scores prove that it was a task that we accomplished and will continue to accomplish.

We Can Do It! Let's keep up the good work and customers will continue to choose MGM Grand at Foxwoods and Foxwoods Resort Casino over the competition!!

Quoting a customer I talked to over the anniversary weekend: "Every time I come here everyone is so nice to me!" This is exactly what 5-Star Customer Service is all about!

summer2010

Documents

mgm construction

mgm timeline

mgm drawings

mgm grand theater

mgm team members

anniversary edition

anniversary special

anniversary cake