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NEO-RLS Training

Communicate So the Whole Staff Hears You

Facilitator: Marti Peden

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Change Style Indicator

Preferences

In dealing with change

There is no right or wrong way

Will place you on a continuum

Benefits

Manage your response to change

Understand sources of conflict

Select the most appropriate response

Take Inventory

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Change Style Preference

CONSERVERS

Accept the

structure

Prefer change that is

incremental

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Change Style Preference

CONSERVERS

Accept the structure

Prefer change that is

incremental

ORIGINATORS

Challenge the structure

Prefer change that is

expansive

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Change Style Preference

PRAGMATISTS

Explore the structure

Prefer change that is

functional

Situational

CONSERVERS

Accept the structure

Prefer change that is

incremental

Evolutionary

ORIGINATORS

Challenge the structure

Prefer change that is

expansive

Revolutionary

Make Prediction

CSI Prediction

Step 1: Transfer points (number) from the original column to the Conserver and Originator columns to the right.

Step 2: Total the Conserver and Originator columns.

Step 3: Find your overall score by calculating the absolute difference in the totals of the Conserver and Originator columns.

CSI Scoring Instructions

Example:

Total Conserver 44

Total Originator

22

Absolute Difference 22

In this example, the score of 22 is placed to the left of center, on the Conserver side of the graph.

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Change Style Preferences

MOST PEOPLE ARE BLENDS

CONSERVERSWhen Facing Change

Generally appear deliberate, disciplined, focused

Prefer clearly defined structure

Start with traditional ideas when problem solving

Don’t like surprises and uncertainty

May appear cautious and inflexible

Value tradition and best practices

Conservers When Facing Change

Convergent Thinkers

PRAGMATISTSWhen Facing Change

Generally appear practical, agreeable, flexible

Value change that produces readily visible benefits

More interested in functionality than tradition or novelty

Operate as mediators and catalyst for understanding

Are open to both sides of an argument

Take more of a middle-of-the-road approach

Pragmatists When Facing Change

Appear More Team Oriented

ORIGINATORSWhen Facing Change

May appear unorganized, undisciplined, unconventional

Challenge existing structure

Dismiss traditional ideas when problem solving

Enjoy risk and uncertainty

May appear impractical and miss important details

Appear systemic in their thinking

Dismiss established practices with little regard

Originators When Facing Change

Divergent Thinkers

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Divide into three groups based on your score.

DISCUSSION

What messages do you need to hear?

What is the best way to win you over?

Group Work

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Communicating About ChangeConservers Pragmatists Originators

Know the details Speak about outcomes Talk about the future

Don’t start by presenting the big picture

Talk about consequences of continuing same way

Ask what they would like to see happen

Pick one angle and build from there

Ask for recommendations for practical first steps

Ask for ideas

Present a minimum of information, ask what else is needed

Ask about problems and barriers to implementation

Ask what is effective in the current system they would not want changed

Ask about anticipated obstacles. Listen.

Talk about timelines Talk about the connection between change and future effectiveness

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Communicating About ChangeConservers Pragmatists Originators

Know the details Speak about outcomes Talk about the future

Don’t start by presenting the big picture

Talk about consequences of continuing same way

Ask what they would like to see happen

Pick one angle and build from there

Ask for recommendations for practical first steps

Ask for ideas

Present a minimum of information, ask what else is needed

Ask about problems and barriers to implementation

Ask what is effective in the current system they would not want changed

Ask about anticipated obstacles

Talk about timelines Talk about the connection between change and future effectiveness

Summa Leadership Institute

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Communicating About ChangeConservers Pragmatists Originators

Know the details Speak about outcomes Talk about the future

Don’t start by presenting the big picture

Talk about consequences of continuing same way

Ask what they would like to see happen

Pick one angle and build from there

Ask for recommendations for practical first steps

Ask for ideas

Present a minimum of information, ask what else is needed

Ask about problems and barriers to implementation

Ask what is effective in the current system they would not want changed

Ask about anticipated obstacles

Talk about timelines Talk about the connection between change and future effectiveness

Summa Leadership Institute

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Communicating About ChangeConservers Pragmatists Originators

Know the details Speak about outcomes Talk about the future

Don’t start by presenting the big picture

Talk about consequences of continuing same way

Ask what they would like to see happen

Pick one angle and build from there

Ask for recommendations for practical first steps

Ask for ideas

Present a minimum of information, ask what else is needed

Ask about problems and barriers to implementation

Ask what is effective in the current system they would not want changed

Ask about anticipated obstacles

Talk about timelines Talk about the connection between change and future effectiveness

Summa Leadership Institute

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