WELCOME!

KRISTEN THOMASEngagement Manager@kdthomas327

HOUSEKEEPING ITEMS

• Q&A• Place questions in Q&A box

• Ask Questions right away

• Use #AskSucuri on Twitter to engage

• Brief survey at the end of the presentation

• Presentation of Webinar will come next week

How to Account for SecurityWith Customer Projects

#AskSucuri

DRE ARMEDA, CISSPCO-FOUNDER OF SUCURI

EXPECTATION MANAGEMENT

• What does success mean to your client? How about you?

• Communication beginning to end means success.

• Don’t Assume! Formalize requirements and approvals.

ESTABLISHING THE PROJECT LIFECYCLE

• Contact & qualification

• Estimate/Proposals

• Service agreement

• Discovery

• Project plan

• Design

• Development

• QA

• Deployment

OPPORTUNITY BEYOND THE PROJECT

• They came to you for a reason, right?

• Low overhead, long-term contracts.

• Establishing value is simple

• Expectations still apply

MAINTENANCE AND SUSTAINMENT

• Who can you support?

• What services can you offer?

• When do you introduce your service?

LEARN YOUR AUDIENCE

• Who can you support?• Existing clients

• Onboard new clients

• Partner with companies

PLAY TO YOUR STRENGTHES

• What services can you offer?• SEO

• Education

• Software Updates

• Uptime Monitoring

• Security

EDUCATION AND AWARENESS

• When do you introduce your service?• From the first engagement

• Evangelize the entire lifecycle

• Encourage M&S Demo’s

• Close prior to going into production

WHY SECURITY?

Security is also a continuous process, not a static state.

THE RECAP

•Set expectations

•Establish a project lifecycle

•Think beyond the project

•Build M&S into your lifecycle

•Make security I a requirement