successful it-system implementation in rail organizations

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21st October 2020

Nancy Klueck

Successful IT-System implementation in Rail Organizations:How to deal with the human factor

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Agenda

2DB Rail Academy | How to deal with the human factor when implementing IT-Systems | Nancy Klueck | 21st october 2020

Do you know...me? 1.

Do you know...how to start?

Do you know...yourself?

Do you know...your colleagues and your customers?

2.

3.

4.

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Do you know…me? My Railway experience is various, eventough it´s not that long

DB Rail Academy | How to deal with the human factor when implementing IT-Systems | Nancy Klueck | 21st october 2020 3

Railway experience

‒ Since 2.190 days at Deutsche Bahn

‒ Division of construction work of sound protection walls of

whole Germany

‒ Currently finishing a project where KPI are reported in the

balance sheet of DB → high management attention

‒ team of 70 persons reporting these KPI and now work online

‒ Former working in a project to orientate the project manage-

ment processes to lean management, e.g. focussing on the

customer; asking „Do we really need this step of the process?“

‒ Personal Assistant

‒ Businesswomen in financial

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Do you know…me? My experience with the human factor depends on versatile sources


Human Factor

‒ For 13 years I´m interested in differences between men´s and

women´s decisions as well as their habits

‒ During a personal mentoring I got to know myself better and

better

‒ This to me was an important process: Before I mean to tell

anyone else anything, I may know myself

‒ Literature often is my first source for new knowledge

‒ After reading, my personal experience and testing is the next

step to transfer the knowledge into practise

‒ This is needed to deepen the knowledgeCopy-protected

Do you know…me? What to might know about me personally


Personal Facts

‒ Living in cologne

‒ Before: Moving through Germany and Finland for my education

• Rostock• Frankfurt (Oder)• Tampere (Finland)• Bayreuth• Karlsruhe

‒ Degree: Master of Science in Business Management

‒ „Me-time“ means:

• Reading and writing – everyday

• Doing Sports 4 – 6 x per week, e.g. Yoga, Bodyweight

Training, learning handstand

‒ One of my personal goals:

Having my own library

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Do you like to tell me… …where you are from?


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For our session today, somewhere over the rainbow…Please imagine...

‒ Or you are afraid of what is yet to come

with this strange IT-stuff

‒ Or a team member

‒ Or you need to become digital, because something went wrong

in the past

Depending on which side of the rainbow you´re standing, you´re always correct.

Never forget: Perhaps, next time, next project, next job

– you can be the one on the other side of the rainbow.

‒ Your are very convinced and enthusiastic

about digitalization

‒ You are the project leader

‒ You want to get

more digital

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3.

4.

Do you know...how to start?2.

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Do you know…how to start?A brief introduction to my project


Past

‒ Reporting important KPI concerning of the environment

‒ Growing of the importance of this topic

‒ Willingness to change the way to report in a more digital way

Now

‒ IT-Project is live and online since July 2020

‒ Currently testing from „nice-to-have“ –Tasks

‒ Preparation of the annual financial statement

Future

‒ An IT-project is never finished

– you just stop developingCopy-protected

Do you know…how to start?Focus – focus – focus.


What is the goal of the IT-System?

‒ Focus!

‒ Is your customer willing to pay for what you´re doing all day?

‒ If you need more information:

Ask.

Remember the magic triangle of project management:

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Do you know…how to start?Planning instead of starting headless


Do you know everything you need to know before you start?

‒ Make sure, you and your team members have the same

understanding of the goal

‒ Timetable and intermediate targets

‒ Team members and important colleagues → networking

• Their experiences and availability

• Willingness for digitalization

‒ Important appointments or deadlines

• e.g. regular meetings, annual balance sheet

‒ History of the project and/ or departmentCopy-protected

Do you know…how to start?Planning instead of starting headless


Do you know everything you need to know before you start?


Ask.

‒ Communication as key

‒ Not asking or communication can be seen as a very

violent habit

‒ In personal context:

o „The opposite of love isn´t hate. It´s indifference.“

‒ In business context:

o „The opposite of liking somebody, is not to hate him/ her.

It´s to ignore this person.“Copy-protected

Do you know…how to start?Let your customer be your hero


Who is/ are your customer?

‒ Make sure, you and your customer have the same

understanding of the goal

‒ Stay in regular contact

‒ Recipient-orientated communication

‒ E.g.: Get to know, what kind of documents and contact your

customer prefers

• Table, chart or text document

• Personal talk, call, video-conference


Ask.Copy-protected

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2.

4.

Do you know...yourself?3.

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Do you know…yourself. Take a look in the mirror, the camera of your smartphone or a window.


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Do you know…yourself. Never forget to be you.


Being human is meant to habit like a human

‒ You´re allowed to show your feelings

‒ Before showing feelings, you need to know your feelings

‒ Showing your feelings doesn´t mean to hurt others

‒ Instead: Be YOU

Believe in - YOU

‒ When you were a child you thought there is Santa Clause till

you were 8 years. So why don´t you believe in yourself for at

least 5 minutes?

‒ Never let anyone take over the responsibility for your success

and failure → because then this person has the power to

change sth.

‒ if you by yourself take the responsibility

→ you have the power to change

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Do you know...yourself?Take a deep breath. Inhale. Exhale.→ If the answers doesn´t fit, you also can write something in the chat.


Please tell me now in a small survey: 1. Do you think you know yourself?

o Yes – I often think about myself and feel self reflected. But I´m still learning. o For sure I know myself – I´m the greatest. o I still have many situations where I don´t know what to do or why I´m doing this. o No answer fits.

2. Do you prefer to show your feelings in job-related situations - or perhaps to play a role?o I´m very honest with my closest colleagues, so I can show and/ or tell when I´m afraid, sad,

angry etc.o I prefer beeing by myself when I have strong feelings. o Actually…I don´t know my feelings. o No answer fits.

3. Do you prefer to show your feelings in private situations or to play a role?o I´m very honest with my friends, so I can show and/ or tell when I´m afraid, sad, angry etc.o I prefer beeing by myself when I have strong feelings. o Actually…I don´t know my feelings. o No answer fits.

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Do you know...yourself?→ Let´s have a look at the answers → and talk about it


The Questions:

1. Do you think you know yourself?

2. Do you prefer to show your feelings in job-relatedsituations - or perhaps to play a role?

3. Do you prefer to show your feelings in private situationsor to play a role?

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2.

3.

Do you know...your colleagues and your customers?4.

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Every human you meet, has an innerstruggle to fight, of which you don´t know anything.

Be kind.

Always.

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Do you know...your colleagues and your customers?“If you want to go fast, go alone; if you want to go far, go together“ (African Proverb)

→ If the answers doesn´t fit, you also can write something in the chat.


Please tell me now in a small survey: 1. When did you ask your team-members, how they are, for the last time?

o Today and/ or within the last 2 weekso More than 2 weeks agoo Actually…I can´t remember. Why shall I ask them?o No answer fits

2. When did you ask your team-members how they are not only for formal reasons, but because youwere really interested?

o Today and within the last 2 weekso More than 2 weeks agoo Actually…I can´t remember. Why shall I ask them?o No answer fits

3. How often do you have the situation, that you already know the answer of the question you werejust asked, eventhough the asking person is still talking/ asking?

o Regularly – I´m always so much faster than the others. o Never - to really understand, I wait before I start formulate my answer. o Sometimes.

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Do you know...yourself?→ Let´s have a look at the answers → and talk about it


The Questions:

1. When did you ask your team-members, how they are, for the last time?

2. When did you ask your team-members how they are not only for formal reasons, but because you were reallyinterested?

3. How often do you have the situation, that you alreadyknow the answer of the question you were just asked, eventhough the asking person is still asking? Copy-protected

If you want to go deeper in personality development and human factorHere are my 12 favorite books I can recommend to you


‒ Fredmund Malik: Führen – Leisten Leben‒ Anselm Grün und Bodo Janssen: Stark in stürmischen Zeiten‒ David Allen: Getting things done‒ Rolf Dobelli – all books, e. Die Kunst des guten Lebens/ klugen Handelns/ klaren Denkens‒ John Strelecky: The Big Five for Live‒ Daniel Goleman: Emotionale Intelligence‒ Sabine Asgodom: Eigenlob stimmt‒ Stephen C. Lundin, Harry Paul & John Christensen: Fish – ein ungewöhnliches Motivationsbuch‒ Lothar Seiwert: Die Tiger Strategie‒ Paul Arden: Egal was Du denkst, denk´das Gegenteil‒ Axel Dammler: Rosa Ritter & schwarze Prinzessinnen‒ Marco Maurer: Du bleibst wer Du bistCopy-protected

If you have more questionsdo not hesitate to contact me


Nancy Klück

‒ [email protected]

‒ As well as via ‒ LinkedIn‒ Xing‒ Instagram

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Thank you so much for your attention!

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successful it-system implementation in rail organizations

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