SuccessfulCo-ordina1onofIntegra1onTes1ngofGlobalRetailProgram

across6Countries

PresentedBy:MichaelWeiner 1www.accuteque.com

Presenta1onOverview!  Topicstoinclude

–  Projectbackground–  Geographyimplica1ons

–  Func1onaloverviewofthesolu1ons–  Tools/ar1facts–  Communica1ons–  DefectCo-ordinator–  Planning–  TestEnvironment(s)–  RegressionTes1ng–  Conclusion

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ProjectBackground!  GlobalrolloutforERPandPOSpackages!  CommonGlobalbusinessprocesses!  Countyspecificlocalisa1ons(e.g.BankEFTPOSinterfaces,supplierordering/receip1ngetc)

!  24,000servicesta1onsin26countries.1400servicesta1onsinAUand298inNZ.

!  Solu1ontosupport24x7Retailopera1ons

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Integra1onTes1ngScope!  TestscopeincludedSystemIntegra1onTestandUATforERPandPOSandlocalapplica1ons

!  Integra1onTestTeamlocatedinAU(peakof7)andIndia(upto6)

!  Mul1pleReleasesoffunc1onalityover2years–  Ini1alReleasetoAustralia(Globalpilot)– RegressionTestwhenimplementERPinUK– UK+AUReleaseinAU(includingsiteupgrades)– NewReleaseinNewZealandandUSAinparallel

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GeographicDiversity

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Timezoneimplica1ons!  Difficulttoschedulemee1ngsinworkinghoursthatsuitmul1pleloca1ons

!  Aderhourscallsveryfrequent(2-31mesperweekformanagementplusdefectmee1ngs)

!  Needcommieedteamascri1cal“overnight”ac1vi1es(e.g.defectReleases)thatrequiremonitoringwillrequireaderhourswork

!  Integratedtestscantakedaystocompletedependingonsystemarchitecture

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TestAr1facts!  GlobalTestStrategy!  TestApproachperRelease!  UpdatedMasterCondi1onList(requirements)!  MasterScheduleperRelease/TestPhase

!  BatonSheet(intertestteamcommunica1on)!  TestStatusFramework!  Defectsin2tools(defectsperPackage)!  HPQualityCenterexecu1on&results

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Requirements!  OverallrequirementsframeworkdevelopedwithProcess“Chains”.Allrequirementsmappedtothese

!  RequirementslistupdatedbyeachgeographicTestTeamfromsourcedocuments

!  Challenges–  Integratedrequirementsacrossapplica1ons

– LocaladjustmentstoGlobalrequirements– Managementofrequirementsmasterlist

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TestTools!  HPQualityCentrewasavailableglobally.Companyinfrastructureissueshinderedacceptanceandproduc1vityasatestexecu1ontoolinspecificloca1ons.Alternateprocessesadopted.

!  Dedicatedtestlabwithequipment/POStosimulatemul1pleservicesta1on“sites”

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RetailPOS

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EFTPOSMachine

ScannerTicketPrinter TouchScreen

ManualCardSwipingMachine CashDrawer

Touchscreen

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ThePOSTouchScreenisdividedintothefollowingareas:

Virtual Pumps

Virtual Ticket

Items

Item Groups

TypicalTestScenario/Processflow

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TestScheduling

!  Testsdefinedandallocatedper“stream”(startofDay1)

!  StatusupdateddailybyeachTestTeam!  Contentsofthisautoma1callyupdatedstatuscharts

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BatonSheet!  Newtermforproject–Athle1csanalogy

!  Informa1onfromoneTestTeamwaspassed(baton)fromoneteamtoanother

!  Contentsexample– Specificproductsandpricingandeffec1vedatesofpromo1onsasenteredinERPsystem

– SalesofitemsandtendersinPOS– Helpedtoprovidevisibilitytodatatoenableverifica1onofresults

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TestProgressRepor1ng

!  Repor1ngframeworkautoma1callyproducedSchedulestatusbySystemProcessSequence

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TestProgressRepor1ng

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!  Repor1ngframeworkautoma1callyproducedcomple1onstatus(Passed)byBusinessProcess

Communica1on

!  Communica1onscanbedifficultonGlobalProjects

!  Followingvideoclipgivesaninsight….

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VideoClip

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Communica1on(cont.)

!  Ourobserva1onsforsuccess:– Needtoconstantlyreviewandrefineapproaches– Mul1pleVendorswithdifferentprac1cesandtoolscaninfluencetestprac1ces

– Understandculturaldifferencesandimplica1onstoproject

– Establishrela1onships/buildrapport(arrangeonsitevisitsifpossible)

– Pa1ence–accent,culture,telephonevs.inperson

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Communica1on(cont.)!  MSN–ausefulbusinesstool

!  OngoingConferenceLines!  GetadecentSpeakerPhone!  Document“WaysofWorking”forallTestTeammembersacrossgeographies–roles,responsibili1es,commonstandardsandprocedures

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DefectCo-ordinatorrole!  HighLevelJobDescrip1on:

– Defineandmanageconsistentprocess– Communicatefixpriori1estoteams– Constantfollow-upforfixes– Facilitateregulardefect/triageteammee1ngs– Strongpresence,personalityandpersistencetoinfluence/guideprocess

– Understandsupportteamresourcing&priori1es!  Geography/loca1oncaninfluenceeffec1veness

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Planning!  Planningtestexecu1onacrossteamscanbedifficult

!  Personalleaveandpublicholidaysacrosscountriesmakeitevenharder

!  FollowingslidesshowsPublicHolidaysforseveralmonthsforcountriesinvolved

!  Understand“home”loca1onofpersonnel(commu1ng,holidays,conf.callsetc)

!  TestManagers–factortheseintoschedules!!

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April2008

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FirstDayofPessah(Passover)

LastDayofPessah(Passover)

Israel

INDIA

DrBabaSahabJayan1+BengaliNewYr(Pune/Mumbai,Kolkaea)

MahavirJayan1(Pune/Mumbai)

AnnualClosingDay(Banglore)

ChandgramanaUgadi(Banglore)

NZ

ANZACDay

Australia

ANZACDay

Slovakia

UK

August2008

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SummerBankHoliday

IndependenceDay

ParsiNewYear(Pune/Mumbai)

SlovakUprisingDay

Israel

INDIA

NZ

Australia

Slovakia

UK

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September2008

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RoshHashanah

GaneshChathuri(Pune/Mumbai/Banglore/Hyderabad

Cons1tu1onDay

LadyofSorrow’sDay

CloseofACC(Hyderabad/Banglore)

Israel

INDIA

NZ

Australia

Slovakia

UK

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October2008

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RoshHashanah

YomKippur

FirstDayofSukkot

SimhatTorah

MahatmaGandhi’sBirthday(ALL)

Dussera(ALL)

Deewali(Pune/Mumbai,Hyderabad)

Bahubeej(Pune/Mumbai)

Deepavali(Banglore)

DurgaPuja-Saptami(Kolkata)

DurgaPuja-Astami(Kolkata/Hyderabad)

DurgaPuja-Nabami(Kolkata)

LaxmiPuja(Kolkata)

LabourDay

Israel

INDIA

NZ

Australia

Slovakia

UK

TestEnvironments!  LocalTestEnvironment

– POSsolu1onmanagedlocallyinMelbourne,supportedbyLondon,Slovakia&Israel

– EFTsolu1onmanaged&supportedlocallyinMelbourne

– ERPsupportedbyLondon,Germany&India

– NZLoyaltysolu1onsupportedinMelbourne&NZ

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TestEnvironments!  POSupdatesconsistedof:

– newvendorsodware– Updatedtechnicalconfigura1on– Sta1csitedata(e.g.name,numberofpumpsetc)

!  POSupdatesdeliveredviaautomatedscriptsini1atedinSlovakia

!  Errorsintransportscausedoutagesunabletobefixedun1loffshoreteamcameintowork

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TestEnvironments!  Needlesstosay–environment&supportcomplex!!

!  Understandconnec1vityrequirements,delivery1meframesandconstraints–planearlyandexpectproblems– DifferencesinTelcoinfrastructureacrosscountriescanaffectTes1ng

!  Understanddataalignmentrequirementsacrosssystems

– Nothingnewbuthardertoarrangeinmul11mezoneandmul1-vendorenvironment

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RegressionTestStrategy!  OneERPlandscape–onesetofsourceforallcountries.MaintainedbySIteam

!  OnesetofPOSsodware–maintainedbyvendor.Configurableitemswerepercountryplussitedata.

!  Changestosupportgeographicrolloutsposedrisktoeachcountyonsameplauorm

!  RegressionTeststrategycri1cal-planforpersonnelifusemanualapproachorinvestinautoma1on.Decideapproachandplanaccordingly

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Conclusion!  GlobalProjectsarechallenging!  Tyrannyofdistanceaffects:

–  Communica1onstoolsandmethods– Workinghours

–  DefectManagement/co-ordinatorapproach

–  NumberofPublicholidaysaffec1ngschedule

!  Successrequires:–  BuildingofRela1onshipsbetweenteams

–  Understandingandrespec1ngotherculturesandbeliefs–  Hardwork,flexibilityandpa1ence

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Ques1ons?

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