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    C. !no#ledge

    ". e%perience

    $. #isdom

    A&'( B

    )$*( +.+ -nformation 'ystems( Concepts and

    "efinitions

     -f Amaon uses a list of all your purchases 6boo!s

     bought, price paid, dates7 to recommend other boo!s

    to you, then Amaon is applying its 44444.

    A. data

    B. information

    C. !no#ledge". e%perience

    $. #isdom

    A&'( C

    )$*( +.+ -nformation 'ystems( Concepts and

    "efinitions

    A listing of all courses offered at your university

    #ould be considered 44444, #here a listing of all

    courses reuired in your ma8or along #ith the credit

    hours and pre0reuisite reuirements #ould be

    considered 44444.

    A. information, data

    B. !no#ledge, information

    C. information, !no#ledge

    ". data, information

    $. data, !no#ledge

    A&'( "

    )$*( +.+ -nformation 'ystems( Concepts and

    "efinitions

     1ou are registering for the ne%t semester at your

    university. The combination of your previous

    e%perience registering, your ma8or, the courses you

    need, the prereuisites for each course, the times you

    need each course, and the professors teaching each

    section, as #ell as your #or! schedule, means thatyou are using 44444 to select your class schedule.

    A. information

    B. !no#ledge

    C. e%pertise

    ". #isdom

    $. data

    A&'( B

    )$*( +.+ -nformation 'ystems( Concepts and

    "efinitions

    An organiation’s information technology

    architecture(

    A. provides a guide for current operations

    B. provides a blueprint for future directions

    C. integrates the information reuirements of the

    organiation and all users

    ". is analogous to the architecture of a house

    $. all of the above

    A&'( $

    )$*( +.+ -nformation 'ystems( Concepts and"efinitions

     44444 are the computer hard#are, soft#are, and

    communications technologies that are used by -T

     personnel to produce -T services.

    A. -T components

    B. -T services

    C. information technology

    ". information system

    $. computer0based information system

    A&'( A

    )$*( +.+ -nformation 'ystems( Concepts and

    "efinitions

    An organiation’s 44444 consists of the physicalfacilities, -T components, -T services, and -T

    management that #ill support the entire organiation.

    A. information technology architecture

    B. information technology infrastructure

    C. information technology

    ". information system

    $. computer0based information system

    A&'( B

    )$*( +.+ -nformation 'ystems( Concepts and

    "efinitions

     44444 is the integration of economic, social, cultural,

    and ecological facets of life, enabled by information

    technologies.

    A. regionaliationB. nationaliation

    C. globaliation

    ". business environment

    2

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    Globaliation +.3 focused on 44444, Globaliation

    2.3 focused on 44444, and Globaliation :.3 focuses

    on 44444.

    A. companies, groups, countries

    B. countries, groups, companies

    C. countries, companies, groups

    ". groups, companies, countries

    $. groups, countries, companies

    A&'( C

    )$*( +.2 The Global, Web0Based 9latform

    The fall of the Berlin Wall had all of the follo#ing

    conseuences e%cept(A. collapse of the 'oviet ;nion

    B. the rise of the $uropean ;nion

    C. a move to#ard centrally planned economies

    ". people thin!ing about the #orld as a single

    economy

    A&'( C

    )$*( +.2 The Global, Web0Based 9latform

    The conseuences of uploading include all of the

    follo#ing e%cept(

    A. gro#th of the open0source soft#are movement

    B. shift to#ard a static, passive approach to media

    C. increased collaboration over the Web

    ". gro#th of blogs and Wi!is

    A&'( B)$*( +.2 The Global, Web0Based 9latform

     44444 enables computer applications to interoperate

    #ithout human interaction.

    A. supply0chaining

    B. informing

    C. uploading

    ". #or!0flo# soft#are

    $. outsourcing

    A&'( ")$*( +.2 The Global, Web0Based 9latform

     44444 involves ta!ing a specific function that your

    company #as doing itself, having another company

     perform that same function for you, and thenintegrating their #or! bac! into your operation.

    A. informing

    B. insourcing

    C. offshoring

    ". outsourcing

    $. uploading

    A&'( "

    )$*( +.2 The Global, Web0Based 9latform

    -f ;9' is ta!ing "ell computers at the loading doc!,

    and then shipping them to "ell customers, then "ell

    is practicing #hich of the follo#ing?

    A. informing

    B. insourcing

    C. offshoring

    ". outsourcing$. uploading

    A&'( B

    )$*( +.2 The Global, Web0Based 9latform

     44444 means that you can create content and send or

     post it to the Web.

    A. informing

    B. insourcing

    C. delivering

    ". participating

    $. uploading

    A&'( $

    )$*( +.2 The Global, Web0Based 9latform

    -f your university hires a company to manage its

    entire human resources function, then your university

    is practicing 44444.

    A. insourcing

    B. outsourcing

    C. offshoring

    ". temporary hiring

    $. consulting

    A&'( B

    )$*( +.2 The Global, Web0Based 9latform

     Mar!et pressures include #hich of the follo#ing?

    A. global economy

    B. no competition

    C. homogeneous #or!force

    ". #ea! customers$. high0cost labor offshore

    A&'( A

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    )$*( +.: Business 9ressures, /rganiational

    )esponses, and -T 'upport

    -n general, labor costs are 44444 in developed

    countries than in developing countries.

    A. lo#er 

    B. higher 

    C. about the same

    ". decreasing faster 

    $. decreasing slo#er 

    A&'( B

    )$*( +.: Business 9ressures, /rganiational

    )esponses, and -T 'upport

    The #or!force in developed countries has #hich of

    the follo#ing characteristics?

    A. more diversified

    B. more #omen

    C. more single parents

    ". more persons #ith disabilities

    $. all of the above

    A&'( $

    )$*( +.: Business 9ressures, /rganiational

    )esponses, and -T 'upport

    Today’s customers have #hich of the follo#ing

    characteristics?

    A. less !no#ledge about productsB. less sophistication

    C. difficulty in finding information about products

    ". higher e%pectations

    $. difficulty in comparing prices

    A&'( "

    )$*( +.: Business 9ressures, /rganiational

    )esponses, and -T 'upport

    The digital divide is an e%ample of #hich type of

    societal pressure?A. social responsibility

    B. government regulations

    C. protection against terrorism

    ". ethics

    $. information overload

    A&'( A

    )$*( +.: Business 9ressures, /rganiational

    )esponses, and -T 'upport

    Cybercafes are an e%ample of #hich type of societal

     pressure?

    A. social responsibility

    B. government regulations

    C. protection against terrorism

    ". ethics

    $. information overload

    A&'( A

    )$*( +.: Business 9ressures, /rganiational

    )esponses, and -T 'upport

    =o# does information technology impact the people

    of Bangladesh?

    A. >andline telephones enable people to

    communicate #ith each other and provide access to

    the -nternet.

    B. Cell phones provide access to the -nternet.

    C. Computers in many homes provide access to the

    -nternet.

    ". ios!s provide access to the -nternet.

    $. >aptops for children in school provide access to

    the -nternet.

    A&'( B

    )$*( -T’s About Business +.+

    When identical items are produced in large uantities,

    this is called(A. strategic systems

    B. customer focus

    C. continuous improvement

    ". mass production

    $. mass customiation

    A&'( "

    )$*( +.: Business 9ressures, /rganiational

    )esponses, and -T 'upport

    @9Morgan made large information technologyinvestments for all of the follo#ing reasons e%cept(

    A. To overhaul its net#or!s.

    B. To increase the number of data centers it operates.

    C. To improve the ban!’s efficiency.

    ". To ma!e it easier for customers to interact #ith the

     ban! $. To improve the ban!’s return on euity

    A&'( B

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    )$*( -T’s About Business +.:

    Which of the follo#ing is not a fact about -T careers?

    A. The four0fastest gro#ing ;.'. 8obs that reuire

    college degrees from 2332 through 23+2 are -T0

    related.

    B. =ighly0s!illed -T 8obs #ill typically not be

    offshored.

    C. There are no computing 8obs.

    ". M-' ma8ors usually receive high starting salaries.

    A&'( C

    )$*( +.< Why Are -nformation 'ystems -mportant to

    1ou?

     Amaon is using its -T infrastructure to deliver a

    variety of services for all of the follo#ing reasons

    e%cept(

    A. because the company only uses +3 percent of its

     processing capacity at any one time

    B. to stablie profits and revenue

    C. to compete #ith Google

    ". to help start0up companies #ith their -T needs

    A&'( B

    )$*( Chapter closing case

    Chapter 2

    Multiple Choice

    Which of the follo#ing statements about information

    systems is not correct?

    A. -nformation systems are concentrated in the -'

    "epartment.

    B. -nformation systems tend to follo# the structure of 

    the organiation.

    C. -nformation systems are based on the needs of

    employees.

    ". Any information system can be strategic.

    $. Managing information systems is difficult.

    Ans( A

    )ef( "iscussion immediately follo#ing Chapter

    opening case

    A collection of related files, tables, and so on that

    stores data and the associations among them is

     44444.

    A. hard#are

    B. soft#are

    C. database

    ". net#or! 

    $. procedures

    Ans( C

    )ef( 2.+ Types of -nformation 'ystems

    A set of programs that enable the hard#are to process

    data is 44444.

    A. hard#are

    B. soft#are

    C. database

    ". net#or! $. procedures

    Ans( B

    )ef( 2.+ Types of -nformation 'ystems

    Which of the follo#ing is not a ma8or capability of

    information systems?

    A. perform high0speed, high0volume numerical

    computations

    B. provide fast, accurate communications among

    organiations

    C. store very small amounts of information in a very

    large space

    ". increase the effectiveness and efficiency of people

    #or!ing in groups

    $. automate semiautomatic business processes

    Ans( C

    )ef( 2.+ Types of -nformation 'ystems

    T#o information systems that support the entire

    organiation are(

    A. $nterprise resource planning systems, dashboards

    B. Transaction processing systems, office automation

    systems

    C. $nterprise resource planning systems, transaction

     processing systems

    ". $%pert systems, office automation systems$. $%pert systems, transaction processing systems

    Ans( C

    )ef( 2.+ Types of -nformation 'ystems

     44444 systems are designed to correct a lac! of

    communications among 44444.

    A. /ffice automation systems, e%pert systems

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    B. Transaction processing systems, functional area

    information systems

    C. $nterprise resource planning systems, functional

    area information systems

    ". "ashboards, office automation systems

    $. *unctional area information systems, enterprise

    resource planning systems

    Ans( C

    )ef( 2.+ Types of -nformation 'ystems

    When your purchases are s#iped over the bar0code

    reader at the point0of0sale terminals at Wal0Mart, a

     44444 records the data.A. transaction processing system

    B. functional area information system

    C. dashboard

    ". enterprise resource planning system

    $. office automation system

    Ans( A

    )ef( 2.+ Types of -nformation 'ystems

    'upply chain systems are #hich type of information

    system?

    A. departmental information systems

    B. enterprise#ide information systems

    C. interorganiational information systems

    ". end0user computing systems

    $. individual information systems

    Ans( C

    )ef( Types of -nformation 'ystem

     $lectronic commerce systems are #hich type of

    information system?

    A. departmental information systems

    B. enterprise#ide information systems

    C. interorganiational information systems

    ". end0user computing systems

    $. individual information systems

    Ans( C

    )ef( 2.+ Types of -nformation 'ystems

     44444 are professional people #ho act as advisors

    and assistants to both top and middle managers andare often sub8ect0area e%perts in a particular area.

    A. clerical #or!ers

    B. operational managers

    C. !no#ledge #or!ers

    ". middle level managers

    $. e%ecutives

    Ans( C

    )ef( 2.+ Types of -nformation 'ystems

     44444 ma!e decisions that deal #ith situations that

    may significantly change the manner in #hich

     business is done.

    A. !no#ledge #or!ers

    B. staff 

    C. middle managers

    ". operational managers$. senior managers

    Ans( $

    )ef( 2.+ Types of -nformation 'ystems

     44444 attempt to duplicate the #or! of human

    e%perts by applying reasoning capabilities.

    A. e%pert systems

    B. dashboards

    C. functional area information systems

    ". decision support systems

    $. business intelligence systems

    Ans( A

    )ef( 2.+ Types of -nformation 'ystems

     An information system that analyes credit card

    applications and suggests approval or denial is a6n7(

    A. e%pert system

    B. dashboard

    C. functional area information system

    ". decision support system

    $. business intelligence system

    Ans( A

    )ef( 2.+ Types of -nformation 'ystems

     44444 provide rapid access to timely information

    and direct access to structured information in the

    form of reports.

    A. e%pert systems

    B. dashboards

    C. functional area information systems". decision support systems

    $. business intelligence systems

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    Ans( B

    )ef( 2.+ Types of -nformation 'ystems

    -nformation0based industries are most susceptible to

    #hich one of 9orter’s five forces?

    A. threat of entry of ne# competitors

    B. bargaining po#er of suppliers

    C. bargaining po#er of customers

    ". threat of substitute products

    $. rivalry among e%isting firms in an industry

    Ans( "

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    Competitive advantage for an organiation manifests

    as all of the follo#ing e%cept(

    A. lo#er costs

    B. higher uality

    C. increased time to mar!et

    ". increased profits

    $. increased speed

    Ans( C

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    *or most companies, the Web 44444 the threat that

    ne# competitors #ill enter the mar!et by 44444

    traditional barriers to entry.A. decreases, increasing

    B. increases, decreasing

    C. increases, increasing

    ". decreases, decreasing

    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

     44444 is a feature that must be offered by a

    competing organiation for it to survive in themar!etplace.

    A. Competitive advantage

    B. $ntry barrier 

    C. 'trategic advantage

    ". )apid time0to0mar!et

    $. /ne0to0one mar!eting

    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    The threat of competitors’ entering the automobile

    manufacturing industry is 44444 because barriers to

    entry are so 44444.

    A. lo#, lo#

    B. high, high

    C. high, lo#

    ". lo#, high

    $. cheap, e%pensive

    Ans( "

    )ef( 2.2 Competitive Advantage and 'trategic-nformation 'ystems

    The threat of competitors’ entering a mar!et is very

    high in industries that perform a6n7 44444 role, and in

    industries #here the primary product or service is

     44444.

    A. intermediation, physical

    B. bro!er, physical

    C. sales, financial

    ". financial, digital

    $. intermediation, digital

    Ans( $

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

     The -nternet has had #hich of the follo#ing impacts

    on the #ay you purchase your te%tboo!s?

    A. The -nternet gives you fe#er choices.

    B. The -nternet increases your bargaining po#er.

    C. The -nternet provides you #ith less information.

    ". The -nternet decreases your bargaining po#er.

    $. The -nternet increases your s#itching costs.

    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

     

    Buyer po#er is 44444 #hen buyers have many

    choices from #hom to buy and 44444 #hen buyers

    have fe# choices.

    A. high, the same

    B. high, lo#

    C. lo#, lo#

    ". lo#, high

    $. lo#, the same

    D

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    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    The costs of delivering products in the 44444 channel

    are much higher than delivering products in the

     44444 channel.

    A. e0commerce, digital

    B. digital, e0commerce

    C. digital, physical

    ". physical, financial

    $. physical, digital

    Ans( $

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    9orter’s competitive forces model helps organiations

    identify 44444, #here his value chain model helps

    organiations identify specific 44444.

    A. competitive opportunities, activities

    B. general strategies, activities

    C. activities, competitive opportunities

    ". activities, general strategies

    $. primary activities, support activities

    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

     44444 activities create value for #hich customers are

    #illing to pay, #here 44444 activities do not add

    value directly to the firm’s products or services.

    A. 'upport, primary

    B. =uman resource management, inbound logistics

    C. 9rocurement, operations

    ". 9rimary, support

    $. Accounting, outbound logistics

    Ans( "

    )ef( 2.2 Competitive Advantage and 'trategic-nformation 'ystems

    -f there are 44444 substitutes for an organiation’s

     products or services, then the threat of substitutes is

     44444.A. many, high

    B. fe#, fe#

    C. fe#, high

    ". many, fe#

    $. fe#, negligible

    Ans( A

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

     &e# technologies can produce ne# products very

     44444, #hich 44444 the threat from substitute

     products.

    A. slo#ly, decreases

    B. slo#ly, increases

    C. slo#ly, does not affect

    ". uic!ly, increases$. uic!ly, does not affect

    Ans( "

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    The visibility of -nternet applications on the Web

    ma!es proprietary systems more difficult to !eep

    secret. This is an e%ample of #hich of 9orter’s five

    forces?

    A. threat of entry of ne# competitors

    B. bargaining po#er of suppliers

    C. bargaining po#er of customers

    ". threat of substitute products

    $. rivalry among e%isting firms in an industry

    Ans( $)ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    Wal0Mart’s automatic replenishment system, #hich

    enables the company to reduce inventory storage

    reuirements, is an e%ample of #hich strategy for

    competitive advantage?

    A. cost leadership

    B. differentiation

    C. innovation

    ". operational effectiveness$. customer0orientation

    Ans( A

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    /ffering different products, services, or product

    features is #hich strategy for competitive advantage?

    E

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    A. cost leadership

    B. differentiation

    C. innovation

    ". operational effectiveness

    $. customer0orientation

    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    -ntroducing ne# products and putting ne# features in

    e%isting products is #hich strategy for competitive

    advantage?

    A. cost leadershipB. differentiation

    C. innovation

    ". operational effectiveness

    $. customer0orientation

    Ans( C

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    The introduction of ATM machines by Citiban! #as a

    classic e%ample of #hich strategy for competitive

    advantage?

    A. cost leadership

    B. innovation

    C. differentiation

    ". operational effectiveness

    $. customer0orientation

    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    'outh#est Airlines’ lo#0cost, short0haul strategy is

    an e%ample of #hich strategy for competitive

    advantage?

    A. cost leadership

    B. differentiation

    C. innovation". operational effectiveness

    $. customer0orientation

    Ans( B

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    -mproving the manner in #hich internal business

     processes are e%ecuted is #hich strategy for

    competitive advantage?

    A. cost leadership

    B. differentiation

    C. innovation

    ". operational effectiveness

    $. customer orientation

    Ans( "

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    When Amaon #elcomes you by name bac! to itsWeb site on your second visit, this is an e%ample of

    #hich strategy for competitive advantage?

    A. cost leadership

    B. differentiation

    C. innovation

    ". operational effectiveness

    $. customer orientation

    Ans( $

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    )efer to -T’s About Business 2.2. The benefits

    gained from &orfol! 'outhern )ail#ay’s strategic

    information system include all of the follo#ing

    e%cept(

    A. Cost savingsB. -ncreased carload volume

    C. -ncreased average train speed

    ". -ncreased number of rail#ay cars needed

    $. "ecreased time in the yard for trains

    Ans( "

    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    The impact of -T on managers’ 8obs is all of the

    follo#ing e%cept(A. gives managers time to get into the field

    B. managers can spend more time planning

    C. managers must spend more time managing fe#er

    employees

    ". managers can gather information more uic!ly

    $. none of the above

    Ans( C

    +3

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    )ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

    9orter’s 44444 help6s7 companies identify general

    strategies, #here his 44444 help6s7 to identify

    specific activities #here companies can use the

    strategies for greatest impact.

    A. Falue chain model, competitive forces model

    B. 9rimary activities, support activities

    C. Competitive forces model, primary activities

    ". Competitive forces model, value chain model

    $. Falue chain model, support activities

    Ans( ")ef( 2.2 Competitive Advantage and 'trategic

    -nformation 'ystems

     Which of the follo#ing statements about the impact

    of -T on managers is not correct?

    A. -T ma!es managers more productive.

    B. -T increase the number of employees #ho can

    report to one manager.

    C. -T #ill increase the number of managerial levels in

    an organiation.

    ". -T #ill reduce the number of line and staff

    managers.

    Ans( C

    )ef( 2.: Why Are -nformation 'ystems 'o -mportant

    to ;s?

    Which of the follo#ing statements concerning

    information resources is not correct?

    A. -nformation resources include all the hard#are,

    information systems and applications, data, and

    net#or!s in an organiation.

    B. Without their information resources, organiations

    cannot function.

    C. -nformation resources typically do not change

    uic!ly.

    ". -nformation resources are e%pensive to acuire,

    operate, and maintain.

    Ans( C

    )ef( 2.< Managing -nformation )esources

     44444 is the direct use of information systems byemployees in their #or!.

    A. Transaction processing systems

    B. $%ecutive information systems

    C. "ecision support systems

    ". Management information systems

    $. $nd0user computing

    Ans( $

    )ef( 2.< Managing -nformation )esources

     "ividing the responsibility for developing and

    maintaining information resources bet#een the

    -nformation 'ystem "epartment and end users

    depends on all of the follo#ing e%cept (

    A. 'ie of the organiation

    B. Amount and type of information resources in the

    organiationC. /rganiation’s revenue and profits

    ". /rganiation’s attitude to#ards computing

    $. Maturity level of the organiation’s information

    technologies

    Ans( C

    )ef( 2.< Managing -nformation )esources

    Which of the follo#ing is a traditional, ma8or -'

    function?

    A. Managing systems development

    B. 9artnering #ith the firm’s e%ecutives

    C. Managing outsourcing

    ". $ducating non0-' managers about -T

    $. -ncorporating the -nternet and electronic

    commerce into the business

    Ans( A

    )ef( 2.< Managing -nformation )esources

    The role of the director of the -nformation 'ystems

    "epartment is changing from more 44444 to more

     44444.

    A. hands0on, managing

    B. technical, managerial

    C. operational, technical

    ". hands0on, decision0ma!ing

    $. managerial, technical

    Ans( B

    )ef( 2.< Managing -nformation )esources

    Technology Guide 1Multiple Choice

    ++

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    Which of the follo#ing is not a component of

    hard#are?

    A. 9rimary and secondary storage

    B. The operating system

    C. -nput and output technologies

    ". Central processing unit

    $. Communication technologies

    Ans( B

    )ef( TG+.2 The Central 9rocessing ;nit

    Which of the follo#ing is not a component of the

    central processing unit?

    A. )egistersB. Control unit

    C. 'econdary storage

    ". Arithmetic0logic unit

    Ans( C

    )ef( TG+.2 The Central 9rocessing ;nit

    9rocessing speed increases #ith #hich of the

    follo#ing?

    A. -ncreased cloc! speed

    B. -ncreased bus #idth

    C. "ecreased line #idth

    ". -ncreased #ord length

    $. All of the above

    Ans( $

    )ef( TG+.2 The Central 9rocessing ;nit

    9rocessing speed increases #ith all the follo#ing

    e%cept

    A. increased bus #idth

    B. increased line #idth

    C. increased cloc! speed

    ". increased #ord length

    $. none of the above

    Ans( B

    )ef( TG+.2 The Central 9rocessing ;nit

    The 44444 is measured in megahert or gigahert.

    A. cloc! speed

    B. #ord length

    C. bus #idth". line #idth

    $. band#idth

    Ans( A

    )ef( TG+.2 The Central 9rocessing ;nit

    The 44444 is the sie of the physical paths do#n

    #hich the data and instructions travel in the C9;.

    A. cloc! speed

    B. #ord length

    C. bus #idth

    ". line #idth

    $. band#idth

    Ans( C

    )ef( TG+.2 The Central 9rocessing ;nit

    The 44444 is the distance bet#een transistors on a

    chip.

    A. cloc! speed

    B. #ord length

    C. bus #idth

    ". line #idth

    $. band#idth

    Ans( "

    )ef( TG+.2 The Central 9rocessing ;nit

    Gordon Moore 6#ith Moore’s >a#7 predicted that

    microprocessor comple%ity #ould do #hich of the

    follo#ing?

    A. "ouble every year 

    B. "ouble every t#o yearsC. -ncrease slo#ly

    ". "ecrease slo#ly

    $. "ecrease rapidly

    Ans( B

    )ef( TG+.2 The Central 9rocessing ;nit

    -ncreased microprocessor comple%ity comes from

    #hich of the follo#ing?

    A. "ecreasing line #idth

    B. -ncreasing transistor miniaturiationC. ;sing ne# materials for the chip that increase

    conductivity

    ". 9utting more transistors on the chip

    $. All of the above

    Ans( $)ef( TG+.2 The Central 9rocessing ;nit

    +2

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    The amount and type of memory that a computer

     possesses affects #hich of the follo#ing?

    A. The type of program the computer can run

    B. The speed of the computer 

    C. The cost of the computer 

    ". The cost of processing data

    $. All of the above

    Ans( $

    )ef( TG+.: Computer Memory

    The amount and type of memory that a computer

     possesses affects all the follo#ing e%cept

    A. the type of program the computer can runB. the speed of the computer 

    C. the cost of the computer 

    ". the cost of processing data

    $. the speed of data entry

    Ans( $

    )ef( TG+.: Computer Memory

    Arrange in the correct seuence, from smallest to

    largest(

    A. megabyte 5 !ilobyte 5 gigabyte 5 terabyte

    B. !ilobyte 5 megabyte 5 terabyte 5 gigabyte

    C. !ilobyte 5 megabyte 5 gigabyte 5 terabyte

    ". megabyte 5 terabyte 5 !ilobyte 5 gigabyte

    $. !ilobyte 5 gigabyte 5 megabyte 5 terabyte

    Ans( C)ef( TG+.: Computer Memory

    9rimary storage stores #hich of the follo#ing for

    very brief periods of time?

    A. "ata to be processed by the C9;

    B. -nstructions for the C9; as to ho# to process the

    data

    C. /perating system programs that manage various

    aspects of the computer’s operations

    ". All of the above

    Ans( "

    )ef( TG+.: Computer Memory

    Which of the follo#ing is not stored in primary

    storage?A. "ata to be processed by the C9;

    B. -nstructions for the C9; as to ho# to process the

    data

    C. Archival data

    ". /perating system programs

    $. &one of the above

    Ans( C

    )ef( TG+.: Computer Memory

    The main types of primary storage are

    A. )egister 

    B. )andom access memory

    C. Cache memory

    ". )ead0only memory

    $. All of the above

    Ans( $

    )ef( TG+.: Computer Memory

    Which of the follo#ing is not a type of primary

    storage?

    A. )egister 

    B. )andom access memory

    C. *lash memory

    ". )ead0only memory

    $. Cache memory

    Ans( C

    )ef( TG+.: Computer Memory

    The part of primary storage that holds a soft#are

     program 6or portion of it7 and small amounts of data#hen they are brought from secondary storage is

    called

    A. read0only memory

    B. random access memory

    C. cache memory

    ". registers

    $. flash memory

    Ans( B

    )ef( TG+.: Computer Memory

    )andom access memory is 44444 and 44444.

    A. volatile, temporary

    B. nonvolatile, permanent

    C. nonvolatile, temporary

    ". volatile, permanent

    $. &one of the above

    Ans( A

    )ef( TG+.: Computer Memory

    +:

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    B. direct access storage devices, seuential access

    storage devices

    C. streaming tape devices, "F"s

    ". optical storage devices, random access memory

    $. seuential access storage devices, thumb drives

    Ans( B

    )ef( TG+.: Computer Memory

     44444, a type of enterprise storage system, lin!s

    groups of hard drives to a specialied

    microcontroller, #hich coordinates the drives so they

    appear to be a single, logical drive.

    A. )edundant array of independent dis!sB. 'torage area net#or! 

    C. &et#or!0attached storage

    ". 'econdary storage

    $. 9rimary storage

    Ans( A

    )ef( TG+.: Computer Memory

     44444, a type of enterprise storage system, is an

    architecture for building dedicated net#or!s that

    allo# rapid and reliable access to storage devices by

    multiple servers.

    A. )edundant array of independent dis!s

    B. 'torage area net#or! 

    C. &et#or!0attached storage

    ". 'econdary storage

    $. 9rimary storage

    Ans( B

    )ef( TG+.: Computer Memory

     44444 are electronic storage devices that contain no

    moving parts.

    A. =ard drives

    B. *lash memory devices

    C. Magnetic tape

    ". "F"s

    $. C"s

    Ans( B

    )ef( TG+.: Computer Memory

    The 44444 of computers used vacuum tubes to storeand process information.

    A. first generation

    B. second generation

    C. third generation

    ". fourth generation

    $. fifth generation

    Ans( A

    )ef( TG+.< Computer =ierarchy

    The 44444 of computers used transistors to store and

     process information.

    A. first generation

    B. second generation

    C. third generation

    ". fourth generation

    $. fifth generation

    Ans( B

    )ef( TG+.< Computer =ierarchy

    The 44444 of computers used integrated circuits for

    storing and processing information.

    A. first generation

    B. second generation

    C. third generation

    ". fourth generation

    $. fifth generation

    Ans( C

    )ef( TG+.< Computer =ierarchy

    The 44444 of computers used massively parallel processing to process information.

    A. first generation

    B. second generation

    C. third generation

    ". fourth generation

    $. fifth generation

    Ans( $

    )ef( TG+.< Computer =ierarchy

    To model the #eather or simulate nuclear #eaponstesting, you #ould most li!ely use a

    A. mainframe computer 

    B. #or!station

    C. supercomputer 

    ". personal computer 

    $. active badge

    Ans( C

    )ef( TG+.< Computer =ierarchy

    +

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    A. server farm

    B. virtualiation

    C. grid computing

    ". utilitysubscription computing

    $. the -nternet

    Ans( "

    )ef( TG+. -nnovations in =ard#are ;tiliation

     44444 is the process in #hich parts of Web site

    content and processing are located close to the user to

    decrease response time and lo#er processing costs.

    A. $dge computing

    B. FirtualiationC. Grid computing

    ". ;tility computing

    $. The -nternet

    Ans( A

    )ef( TG+. -nnovations in =ard#are ;tiliation

     44444 refers to the creation of materials, devices, and

    systems on a scale of billionths of a meter.

    A. &anotechnology

    B. ;ltra0large scale integration

    C. Fery0large scale integration

    ". ;tility computing

    $. $dge computing

    Ans( A

    )ef( TG+. -nnovations in =ard#are ;tiliation

    Technology Guide 2Multiple Choice

    /ver the past t#enty years, hard#are costs have

     44444, #hile soft#are costs have 44444.

    A. increased, increased

    B. decreased, decreased

    C. decreased, increased

    ". increased, decreased

    $. increased, remained level

    Ans( C

    )ef( TG2.+ 'ignificance of 'oft#are

    Today, soft#are comprises a larger percentage of the

    cost of modern computer systems than it did in the

    early +E3s for #hich of the follo#ing reasons?

    A. =ard#are costs have decreased

    B. =ard#are performance has increased

    C. 'oft#are has become increasingly comple%

    ". Building soft#are applications remains slo#,

    comple%, and error0prone

    $. All of the above

    Ans( $

    )ef( TG2.+ 'ignificance of 'oft#are

     44444 is a #ritten description of a computer

     program’s functions.

    A. $%planatory instructions

    B. "ocumentation

    C. Graphical user interface". 9lug and play

    $. )$A"M$ files

    Ans( B

    )ef( TG2.+ 'ignificance of 'oft#are

     ;nli!e the hard#ired computers of the +E3s,

    modern soft#are uses the 44444, #here computer

     programs are e%ecuted in the computer’s C9;.

    A. 'tored program concept

    B. Multitas!ing

    C. Multithreading

    ". Multiprogramming

    $. 9lug and play

    Ans( A

    )ef( TG2.+ 'ignificance of 'oft#are

    The 44444 comple%ity of soft#are means a 44444

     potential for errors.

    A. decreasing, decreasing

    B. decreasing, increasing

    C. increasing, decreasing

    ". increasing, level

    $. increasing, increasing

    Ans( $

    )ef( TG2.+ 'ignificance of 'oft#are

     44444 are seuences of instructions used to direct

    the #or!ings of a computer.

    A. Computer programs

    B. Microcode instructionsC. Assembler commands

    ". HM>

    $. -nputoutput instructions

    +

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    Ans( A

    )ef( TG2.+ 'ignificance of 'oft#are

     The set of computer programs used to manage

    hard#are resources is called

    A. Microsoft /ffice 'uite

    B. application soft#are

    C. general soft#are

    ". systems soft#are

    $. personal application soft#are

    Ans( "

    )ef( TG2.+ 'ignificance of 'oft#are

    The set of computer instructions that provides

    specific functionality to a user is called

    A. transaction processing soft#are

    B. application soft#are

    C. general soft#are

    ". systems soft#are

    $. microcode

    Ans( B

    )ef( TG2.+ 'ignificance of 'oft#are

    Which of the follo#ing is not a function of the

    operating system?

    A. Allocates C9; time and main memory to

     programs running on the computer B. 9rovides an interface bet#een the user and the

    hard#are

    C. 'upervises the overall operation of the computer 

    ". -ncreases the comple%ity of the system to the user 

    $. &one of the above

    Ans( "

    )ef( TG2.2 'ystems 'oft#are

     The main system control program is the 44444.

    A. operating systemB. cache soft#are

    C. virtual memory

    ". security monitor 

    $. multithread register 

    Ans( A)ef( TG2.2 'ystems 'oft#are

    Firtual memory allocates hard dis! space to

    supplement the immediate, functional memory

    capacity of #hat?

    A. )/M

    B. $9)/M

    C. $%tended memory

    ". )AM

    $. The registers

    Ans( "

    )ef( TG2.2 'ystems 'oft#are

     44444 means that several parts of the same

    application can #or! simultaneously.A. Multithreading

    B. Multitas!ing

    C. Time0sharing

    ". 'calability

    $. Multiprocessing

    Ans( A

    )ef( TG2.2 'ystems 'oft#are

     44444 occurs #hen a computer system #ith t#o or

    more processors runs more than one program, or

    thread, at a given time by assigning them to different

     processors.

    A. Multithreading

    B. Multitas!ing

    C. Time0sharing

    ". 'calability$. Multiprocessing

    Ans( $

    )ef( TG2.2 'ystems 'oft#are

     44444 means that t#o or more programs can run on

    the computer system at the same time.

    A. &ultithreading

    B. &ultitas!ing

    C. Time0sharing

    ". 'calability$. Multiprocessing

    Ans( B

    )ef( TG2.2 'ystems 'oft#are

    The 44444 allo#s users to e%ert direct control of

    icons on the computer screen.

    A. systems soft#are

    +D

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    B. application soft#are

    C. graphical user interface

    ". plug0and0play

    $. operating system

    Ans( C

    )ef( TG2.2 'ystems 'oft#are

     44444 are programs that sort records, create

    directories and sub0directories, restore accidently

    deleted files, and manage memory usage.

    A. 'ystem utilities

    B. General application soft#are

    C. 9ersonal application soft#are". 'ystem performance monitors

    $. 'ystem security monitors

    Ans( A

    )ef( TG2.2 'ystems 'oft#are

     44444 are programs that manage the processing of

     8obs on a computer system.

    A. 'ystem utilities

    B. General application soft#are

    C. 9ersonal application soft#are

    ". 'ystem performance monitors

    $. 'ystem security monitors

    Ans( "

    )ef( TG2.2 'ystems 'oft#are

     44444 are programs that protect a computer system

    from unauthoried use, fraud, and destruction.

    A. 'ystem utilities

    B. General application soft#are

    C. 9ersonal application soft#are

    ". 'ystem performance monitors

    $. 'ystem security monitors

    Ans( $

    )ef( TG2.2 'ystems 'oft#are

    Creating specific application soft#are using an

    organiation’s o#n resources is called #hat?

    A. /utsourcing

    B. Consultant0based development

    C. -n0house development". Contract soft#are

    $. Application service providers

    Ans( C

    )ef( TG2.: Application 'oft#are

    /ff0the0shelf soft#are 44444.

    A. may not match an organiation’s current #or!

     processes and data

    B. is more fle%ible in ma!ing modifications

    C. reuires more ris! because all features and

     performance are not !no#n

    ". is rarely tested prior to release

    Ans( A

    )ef( TG2.: Application 'oft#are

     44444 programs are often used #hen analying

    financial data.

    A. "atabase

    B. Word processing

    C. 'preadsheet

    ". Graphics

    $. Communications

    Ans( C

    )ef( TG2.: Application 'oft#are

    Which of the follo#ing is not a characteristic of

    today’s typical soft#are?

    A. $fficient

    B. *ull of errors

    C. 9oorly designed". $%pensive

    $. An art as #ell as a science

    Ans( A

    )ef( TG2.< 'oft#are -ssues

     Which of the follo#ing is not a factor in the

    selection of soft#are?

    A. 'ie and location of the user base

    B. &umber of the databases reuired for the soft#are

    C. Costs". -n0house technical s!ills

    $. 'ystem capabilities

    Ans( B

    )ef( TG2.< 'oft#are -ssues

    The concept of 44444 refers to competing computing

     products #or!ing together.

    +E

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    A. open source soft#are

    B. soft#are0as0a0service

    C. ob8ect oriented soft#are

    ". application soft#are pac!age

    $. open systems

    Ans( $

    )ef( TG2.< 'oft#are -ssues

     -n order to protect their soft#are from illegal

    distribution, vendors often rely on 44444

    A. encryption

    B. private security agents

    C. soft#are licensing". -nternet0based distribution methods

    Ans( C

    )ef( TG2.< 'oft#are -ssues

     44444 is soft#are #hose source code is available at

    no cost to developers and users.

    A. *ree#are

    B. 'hare#are

    C. /pen systems

    ". /pen source soft#are

    $. 'oft#are0as0a0service

    Ans( "

    )ef( TG2.< 'oft#are -ssues

    Which of the follo#ing is not an advantage of open0

    source soft#are?

    A. 9roduces high uality code

    B. 9roduces code that can be changed to meet the

    needs of the users

    C. Bugs are discovered uic!ly

    ". >imited support is available only through online

    communities of core developers

    $. 9roduces reliable code

    Ans( "

    )ef( TG2.< 'oft#are -ssues

    Which of the follo#ing is not a disadvantage of open0

    source soft#are?

    A. /rganiations need in0house technical support or a

    maintenance contract from a third partyB. May not be easy to use

    C. May ta!e time and money to train users

    ". May not be compatible #ith e%isting systems

    $. )uns slo#er than comparable vendor0developed

    soft#are

    Ans( $

    )ef( TG2.< 'oft#are -ssues

     44444 is copyrighted soft#are that is made available

    to the user at no cost for an unlimited period of time.

    A. *ree#are

    B. 'hare#are

    C. /pen systems

    ". /pen source soft#are

    $. 'oft#are0as0a0service

    Ans( A

    )ef( TG2.< 'oft#are -ssues

     44444 is soft#are that typically allo#s no access to

    the underlying source code.

    A. *ree#are

    B. 'hare#are

    C. /pen systems

    ". /pen source soft#are

    Ans( B

    )ef( TG2.< 'oft#are -ssues

     "evelopers use 44444 to #rite ne# application and

    systems soft#are.

    A. code generatorsB. applets

    C. programming languages

    ". developer #or!benches

    Ans( C

    )ef( TG2. 9rogramming >anguages

    Which programming language uses mnemonics such

    as ';B for subtract and M/F for move to help users

    #ith programming?

    A. Machine languageB. Assembly language

    C. 9rocedural language

    ". &on0procedural language

    $. Fisual programming language

    Ans( B)ef( TG2. 9rogramming >anguages

    23

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    Which programming language consists entirely of 3’s

    and +’s?

    A. Machine language

    B. Assembly language

    C. 9rocedural language

    ". &on0procedural language

    $. Fisual programming language

    Ans( A

    )ef( TG2. 9rogramming >anguages

    9lace the follo#ing programming languages in order

    of programmer ease of use, from easiest to most

    difficult(A. machine language 5 assembly language 5

     procedural language 5 non0procedural language

    B. assembly language 5 machine language 5

     procedural language 5 non0procedural language

    C. non0procedural language 5 procedural language 5

    assembly language 5 machine language

    ". non0procedural language 5 procedural language 5

    machine language 5 assembly language

    $. procedural language 5 machine language 5 non0

     procedural language 5 assembly language

    Ans( C

    )ef( TG2. 9rogramming >anguages

    >anguages that use icons, symbols, and pull0do#n

    menus to develop applications are called 44444 

    A. ob8ect0oriented languagesB. second generation languages

    C. visual programming languages

    ". @ava

    $. third generation languages

    Ans( C

    )ef( TG2. 9rogramming >anguages

    -n an ob8ect0oriented language, one of the primary

    advantages of an ob8ect is that it contains 44444

    A. reusable codeB. reusable data

    C. embedded graphics

    ". messages

    $. no errors

    Ans( A)ef( TG2. 9rogramming >anguages

    Which of the follo#ing is not a benefit of @ava to

    organiations?

    A. Companies need to purchase only one net#or!

    copy of soft#are

    B. Companies #ill need po#erful personal computers

    for their employees

    C. Companies #ill have better control over their data

    and applications

    ". 'oft#are management #ill be easier 

    $. &one of the above

    Ans( B

    )ef( TG2. 9rogramming >anguages

    Chapter 4Multiple Choice

    -n the opening case of Chapter anguage barriers.

    ". The amount of time reuired to modify product

    materials for national product releases.

    $. All of the above.

    Ans( $

    )ef( Chapter opening case

    -n the opening case of Chapter

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    C. decreasing amount of e%ternal data needs to be

    considered

    ". data security is easy to maintain

    $. data are stored in the same format throughout

    organiations

    Ans( B

    )ef(

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    A6n7 44444 is a logical grouping of relatedsimilar

    fields.

    A. byte

    B. field

    C. record

    ". file

    $. database

    Ans( C

    )ef(

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    "ata dictionaries perform all of the follo#ing

    functions e%cept(

    A. 9rovide information on each record

    B. 9rovide information on #hy attributes are needed

    in the database

    C. "efine the format necessary to enter data into the

    database

    ". 9rovide information on name of attributes

    $. 9rovide information on ho# often attributes

    should be updated

    Ans( A

    )ef(

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    Compared to data #arehouses, data marts have #hich

    one of the follo#ing characteristics?

    A. cost less

    B. have longer lead time for implementation

    C. have central rather than local control

    ". contain more information

    $. are harder to navigate

    Ans( A

    )ef(

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    ". -mproved morale

    $. More efficient product development

    Ans( B

    )ef( no#lege Management