student - keelesu
TRANSCRIPT
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Tel: 01782 123456TO LET
StudentLettings
Sponsored by First Potteries
Neighbour
GuideGood
2019-20
In partnership with Keele University and Newcastle-under-Lyme Borough Council
Welcome to Keele University, Newcastle-under-Lyme and the county of Staffordshire.
We are very proud of our Keele students, who make a valuable contribution to our local area. We want you to feel encouraged and supported throughout your time at Keele, and able to enjoy being part of our community.
Keele University Students’ Union have worked in close partnership with Newcastle-under-Lyme Borough Council and resident Community Champions to create this Good Neighbour Guide; to help you find your way around, access the services you need, and make your student experience as positive and enriched as possible.
We wish you every success.
Emergency Services: Police, Fire, Ambulance T 999
A&E 24hr Emergency Department: UHNM, Newcastle Rd, ST4 6QG
T 01782 715444
Non Emergency Police: T 101
NHS Direct: A free-to-call non emergency medical helpline T 111
Gas emergencies: British Gas T 0800 111 999
Escape of water emergencies: Severn Trent Water T 0800 783 4444
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Welcome
Emergencies
My Term Time Address is ____________________________________________________________
____________________________________________________________ Postcode ___________
Landlord/Agent Details _____________________________________________________________
Tel no __________________________________ Email____________________________________
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KeeleSU is a Charitable Incorporated Organisation No. 1173328
Tel: 01782 733713 Web: keelesu.com/printshop E: [email protected] KeeleSU Print & Copy Shop, Top Floor, Students’ Union Building
Professional and affordable print and design service. Dissertation Print and Bind Service - right here on campus!
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Good to Know Stuff
Contents
Local Area Info Finding Your Way AroundMoving In Essentials ChecklistTravelling AroundCars and Parking Local Services Being a Good Neighbour Managing Your Waste, Recycling & BinsPersonal Safety and Crime PreventionKeeleSU Safety Bus Events Planning & Keele What’s On Apps Money and Budget PlanningLegal Advice Advice and Support at Keele Emotional Wellbeing & Mental HealthLocal Area Health and Wellbeing DirectoryLocal Authority/Council WebsitesHandy Cut-Out Postcards
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Meet Keeley, your local area guide
#keeley
Hi!
Stoke-on-Trent, Staffordshire is also known as the
POTTERIES famed for its Pottery and Ceramic industry in days gone by.
A friendly, Staffordshire colloquialism is calling people
The Staffordshire Oatcake is a local delicacy - which is like a dense pancake made from oatmeal, filled with savoury items like cheese and bacon.
LOCAL RADIO: BBC Radio Stoke (94.6MHz), Signal 1 (102.6MHz) and Keele University KUBE (internet broadcasting).LOCAL NEWSPAPER: The Sentinel (stokesentinel.co.uk)
Our local football teams are
Stoke City FC (EFL Championship)
Port Vale FC (EFL League Two)
The Local Area telephone code is:
3
DUCK
Local Area Info
Keele is in North Staffordshire, a central location, halfway between Manchester and Birmingham. The
University campus is on a hill overlooking the nearest town of Newcastle-under-Lyme (two miles from
Keele) with the City of STOKE-ON-TRENT (and its main shopping area, Hanley) just a couple of
miles further.
Newcastle-under-Lyme is a traditional market town which is now a blend of smaller shops,
supermarkets, a leisure centre/swimming pool (Jubilee 2), the NEW VICTORIA THEATRE, a multi-screen cinema (Vue), Laser Quest, Restaurants, pubs and clubs.
All the major high street names can be found at the Intu Potteries Shopping Centre in Hanley, along
with a multi-screen cinema and a range of restaurants at the Hive. Hanley town centre also has a
great range of restaurants and bars.
Festival Park is the major retail entertainment centre which includes a range of shops, Water World
swimming centre, a Multi-Screen Cinema, a DRY SKI SLOPE, ten pin bowling, and a
snooker hall.
Within the surrounding area of Stoke-on-Trent, you will also find the Regent Theatre, REPERTORY THEATRE
and Victoria Hall, that offer live music, theatre and comedy.
Other major local attractions include Alton Towers, the Derbyshire Peak District, Cannock Chase, Churnet Valley Railway, and TRENTHAM ESTATE AND GARDENS. There are also some National Trust and
English Heritage sites and several museums associated with the traditional industries of Stoke-on-Trent,
like Gladstone Pottery. Other attractions include Trentham Monkey Forest, Uttoxeter Racecourse, BURTON-ON-TRENT BREWERIES, Tamworth SnowDome, Crewe Lyceum Theatre, and Rudyard Lake.
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Finding your way around
Make sure you have a signed Tenancy Agreement and Inventory from your landlord. Advice and Support at Keele (ASK), in the SU, can help you with any accommodation or tenancy concerns.
Your landlord should also give you:• AGasSafetyCertificate(datedwithin12months)• AnEnergyPerformanceCertificate(EPCratingEorabove)• ATenancyDepositProtectionCertificate. (provingyourdeposithasbeenlegallydepositedandprotected)• A copy of the How To Rent guide. (www.gov.uk/government/publications/how-to-rent)
SmokeAlarmsshouldbefittedandworking.CarbonMonoxidemonitorsshouldbeprovidediftherearesolidfuelappliances.ForHMOsthereshouldbeanidentifiedescape route.
Makesureyouknowhowtouseallappliances,includingtheboiler.
Findwherethemeters,fuseboxandwaterstopcockarelocated.
Take the meter readings for Gas, Electricity and Water (if you pay for utilities separately)andcontactthesupplieronmove-inday.Aphotoisthebestrecord.
Isthehouseinagoodstateofrepair?-yourlandlordhasalegalobligationtoensure your home is structurally safe and that things work properly and aren’t dangerous. Contact ASK or the Local Authority Housing Standards team (T:01782717717)ifyouneedsupportgettingyourlandlordtocarryoutrepairs.
Apply for a TV licence if you watch or download TV programmes to any device (www.tvlicensing.co.uk)
GetContentsInsurance-Yourlandlordonlyhastoinsurethebuilding.It’suptoyou to insure your personal possessions.
RegisterwithaDoctor-ItisaconditionoftheNationalHealthService(NHS)thatyou register with a General Practitioner (GP) close to your term time address. TofindalocalGPgotowww.nhs.uk.SearchforFindAGPandtypeinyourpostcode.
RegistertoVote-gototheElectoralRegistration(www.gov.uk/register-to-vote)
Payyourrentontimeandpayyourbills.Checkyourtenancyagreement.Youmayhavetopayfor:CouncilTax(full-timestudenthouseholdsareusuallyexempt),Gas,Electricity,Water,PhoneandBroadband,Contents Insurance, and Parking Permit, if they aren’t included in your rental agreement.
Moving in EssentialsChecklist
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Ask: T: 01782 734800 E: [email protected] or visit us on the ground floor of KeeleSU
Spacing on this page
Buses and Coaches: Keele Campus is on First Potteries bus route 25 and D&G route 85. Download the ‘First Bus’ for Potteries app for live times, routes, paperless and discounted student tickets.
Bus Stations: Newcastle-under-Lyme (stand 12) and Hanley bus depot (stand 4). The National Express coach service base is at Hanley Bus Depot. Plan your journey with www.traveline.info
Trains:The nearest train station to Keele University is Stoke-on-Trent (SOT), only 8km away, with a connecting bus stop for Keele directly across the road. Crewe station (CRE) is also close by, at 12km away. You can purchase tickets and see train times using the Trainline app.
First Potteries Ad?
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Travelling Around
You should ask the taxi provider for an estimated cost of travel in advance. All taxis and drivers are required to be licensed by the Local Authority. Their individual licence number will be displayed on the vehicle. Make sure you check!
Main taxi services in the area:• Roseville 01782 613456 or 631119 or 662666• City Cabs 01782 616677 or 844444 or 888888• Magnum 01782 819819 or 814814• SID’s 01782 713999 or 565200• ABC Supreme 01782 632222 or 619494
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TAXISWant a bus pass? You can buy one from KeeleSU Shop!
SHOPS
Residents Parking PermitsGet a Residents Parking Permit if your street requires your car to have one. Call 01782 717717 or apply online at: www.staffordshire.gov.uk
Permit entitlement: One per household. Additional permits are only issued where space and demand allow. Houses in Multiple Occupation (HMO) occupants: Permits cannot be issued to every vehicle. They are issued on a first come, first served basis.
Parking on Keele University CampusParking charges apply across campus via a Pay and Display scheme:Monday to Friday. 8.30am – 5.30 pm Free Parking: Evenings, Weekends and Bank Holidays.
Campus Parking PermitsRestricted to those unable to access public transport e.g. blue-badge holders. See Student Parking on the Keele University website, or email [email protected].
Libraries: New Newcastle Library. Castle House, Barracks Rd ST5 1BL, T 0300 111 8000
Clayton Library (ST5 3NR) T 0300 111 8000
Supermarkets: Town Centre: Morrisons, Aldi, Lidl, Sainsburys, Tesco Express
Banks: Barclays, Santander, Lloyds, Natwest, Halifax, Co-operative, HSBC, TSB
Building Societies: Hanley Economic, Leek United, Nationwide
Cinema: Vue, Market Arcade, ST5 1PT T 0345 308 4620
Clinical Education Centre (CEC)The School of Nursing and Midwifery is situated on the University Hospital of North Midlands (UHNM), Royal Stoke site (ST4 6QG), which operates a private Pay and Display scheme.
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Local Services
in and around Newcastle-under-Lyme
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Carsand Parking
Being more neighbourly makes our communities stronger, happier and feel more safe.
• Introduce yourself and share details. Use our friendly cut-out postcard at the back.
• Take responsibility for your bins, litter and waste. There’s another handy cut-out
postcard for you at the back!
• The frontage of your home should be kept tidy and free of rubbish. Avoid gardens and hedges
becoming overgrown and unsightly.
• Keep communal doors closed and don’t let anyone in whom you don’t know. This way
everyone’s home is kept secure.
• Use lockable alley gates properly, for everyone’s security. The landlord should provide a key.
• Always remember to park considerately and be aware of parking restrictions; avoid blocking
entrances, dropped kerbs, garages or pavements.
• You might not always find a parking spot outside your house. The Highway Code allows anyone
to park on a public road but not on double yellow lines.• If you’ve purchased a residents parking permit, or have a reserved space or driveway, use
them correctly.
• Keep noise to a minimum, especially during night hours (11pm - 7am). If you are
planning a party, it is courteous to let your neighbours know in advance.
• To report unacceptable noise or nuisance visit the
Local Authority/Council website or call 01782 742590.
Be Caring - Get Involved!Your Students’ Union can support you to make a positive difference to your local community. If you want to get involved in local volunteering opportunities, clean-up events, charity fundraising or have an idea for a community project, visit the KeeleSU volunteering webpage or find us on the KeeleSU App. You can join Clubs & Societies on the app too!
Be friendly
Be caringBe considerate
Act responsibly
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Being a good neighbour
Remember, you can be evicted from your home for Anti Social Behaviour, as well as be disciplined by the University if there are serious complaints about you that discredit the University. Warning
Waste is something every house produces, and can become a real issue in communities. Here’s how to manage your waste, litter and recyclables correctly.
• Take a look at your waste information card on the back cover to check what goes where.
• All waste and recycling must be put in the correct bin. Additional bags won’t be collected. Dumping waste in an unauthorised place is called fly-tipping and is illegal.
• Bins MUST be outside for collection by 6am on collection day. Put them out the night before! Find your regular collection day here: www.newcastle-staffs.gov.uk/all-services/recycling-and-waste/collection-date-finder
• Line your indoor food waste container with a plastic bag to avoid any mess.
• Don’t lose your bins! Use bin stickers for ALL containers. You can buy these cheaply from bargain shops in town.
• Don’t forget to put your bins away after collection! Store them within your property boundary in an accessible and convenient place.
• For anything that is broken or unusable, Staffordshire County Council operates the Household Waste Recycling Centre, known as ‘The Tip’. White goods and other large electrical items are accepted. The site is located at Leycett Lane, ST5 6AD. Check opening times on the website: www.staffordshire.gov.uk/Waste-and-recycling/recyclingcentres/NewcastleRecyclingCentre.aspx
• If you have any bulky household items that you no longer need but could be used by someone else, see www.furnituremine.emmauspotteries.org.uk/bulky-items or call the Donna Louise Shop on 01782 635504 for collection.
• To order new or additional bins, visit: https://www.newcastle-staffs.gov.uk/online-form/?id=28 or call 01782 717717.
• If you would like to subscribe to the garden waste collection service, please speak to your landlord.
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Managing your waste
Keep Recyclables in the loop by cleaning your items before putting them in recycling boxes.
We are invested in making sure you’re as safe as possible, to make your student experience a great one.
Top Tips: • Keep yourself and your property safe. Lock doors and windows at all times and report any suspicious behaviour to the police.• Tell someone you trust where you are heading and when you expect to be back.• Mark all your property with identifiable details (use a UV pen) and take a photograph of any valuable items you might have.• Visit www.staffordshire.police.uk/crimeprevention for crime prevention advice. • There are various Staffordshire support agencies listed on: www.staffordshireconnects.info
Downloadable Apps and ResourcesThe what3words app Use the app for communicating location. Every 3m2 in the world is assigned a unique three word address that will never change. Use it to find tents at festivals, navigate to accommodation or direct emergency services to the right place. Use it if you are lost to pinpoint your location. Safezone appWhilst on campus, in an emergency or if you need first aid, one tap on the app can alert University security. You’ll also receive any important information about the campus, meaning round-the-clock safety reassurance. www.hollieguard.com A Smartphone App. If in danger a shake or tap activates Hollie Guard, which automatically sends your location and audio/video evidence to your designated contacts. www.suzylamplugh.orgFor issues regarding personal safety, stalking and harassment.
HATE CRIME Keele University and KeeleSU are committed to ending all forms of violence and discriminatory behaviour in their community. The #NeverOK campaign is all about not accepting sexual violence, racism, homophobia, Islamophobia, anti semitism, bullying, transphobia, hate crime, online harassment, ageism and ableism. Visit: www.keelesu.com/advice/hateisneverokFor further advice: T 0800 138 1625 E [email protected]. Text 07717 989 025. You can also contact Challenge North Staffs on 0330 1111 999
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Personal Safety
and Crime Prevention
Anti Social Behaviour -(ASB)Day-to-day incidents of crime, nuisance and disorder can make people’s lives a misery. Speak to the Police or Local Authority for advice.First Response Social Care Team - Report concerns about a child or vulnerable person.T: 0800 131 3126 Out of Hours Emergencies: 0345 604 2886 NSPCC: 0808 800 5000
KeeleSU runs a free Safety Bus from 9pm until 30 minutes after the SU closes in the early hours. This supports the most vulnerable, including off campus students, to get home safely from events. It is also available during exam season to support late night study sessions in the library.
Departs: main car park in front of the SU. Disabled access is provided.
Shuttle BusNew this year! Between 9pm and Midnight, on Mondays, Wednesdays and Fridays, the Safety Bus will be doing FREE shuttle bus pickups from Newcastle town centre to KeeleSU.
Shuttle bus Collection Point:- Aldi, Newcastle under LymeApproximate Times -:21:30, 22:00, 22:30, 23:00, 23:30, 00:00
• To find out more or track the bus see: keelesu.com/safetybus. • Seats are available on a first come, first served basis. • The driver’s decision is final. All general safety bus rules apply.• Please note, the safety bus can hold a maximum of 15 people. • KeeleSU reserves the right to make changes to the bus, times and rules.
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KeeleSU Safety Bus
Map: Google Maps
Event Planning and Keele What’s On Apps
KeeleSU app - Find out the latest SU news, what’s on and buy tickets for SU events. Keele What’s On app - Your go-to events guide for the whole academic year, plus lots of other useful info for when you’re on the go.
INCOME OUTGOINGS• Any student loan you’re....eligible for• Any grants, bursaries,....sponsorships or....scholarships you’re....eligible for• Any cash subsidies from
parents/carers• Work income• Savings• Any benefit entitlement
Essentials:• University tuition fees• Accommodation fees....(rent, deposit)• Utility bills ....(Gas, Electricity, Water)• Council tax (many
students are exempt)• Contents insurance• Credit cards/bank loans• Broadband/phone
contracts• Travel: rail, bus pass,....coach, petrol, car tax &....insurance, maintenance,....breakdown cover• Parking costs/permit• TV licence• Food and toiletries• Course supplies
Little Extras:• Drinking & eating out• Hobbies• Clothes• Tickets (e.g. cinema,....festivals and events)• Books and magazines• Gym/fitness • HaircutsBig Extras:• Christmas• Holidays• Festivals• Birthdays• Large one-off purchases....e.g. bike or car• Computer or laptop• Mobile phone
Knowing how to budget your money is an essential life skill. It’s important to know how much money you have coming in and going out.
ASK hosts a legal surgery on the last Wednesday of the month. Tinsdills Solicitors offer 30 mins FREE legal advice for all Keele students and staff. To book an appointment contact ASK!
Citizens Advice: www.citizensadvice.org.uk T: 03444 111 444National Debtline: www.nationaldebtline.org T: 0808 808 4000
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For more Money Advice visit keelesu.com/advice/finance, or collect your own Budget Planner from ASK.
Money - how to make
it work for you!
LegalAdvice
You are automatically a member of KeeleSU, your Students’ Union. KeeleSU delivers free Advice & Support for Keele Students!Independent from Keele University. Professional and Confidential.Advice & Support at Keele (ASK) advisers provide accurate and comprehensive advice and information, and can also support you at University meetings.
ASK can help you with…• Academic: Exceptional circumstances, academic appeals, complaints, course problems, University Committee proceedings (eg; disciplinary, support to study, cheating, plagiarism, fitness to practice), and many other issues.• Housing: University accommodation and private housing, problems with landlords, tenants’ rights and responsibilities, repairs, deposits, tenancy agreement checking service, illegal evictions, disputes between housemates.• Financial, Personal, Consumer and Employment Issues.
Find us on the ground floor of KeeleSU. T 01782 734800 E [email protected]: keelesu.com/ask Twitter: @KeeleASK
FREE
SERVICE
You’ll have lots of different emotions relating to your university experience. Sometimes our feelings and worries overwhelm us and become difficult to manage. We want to support you to look after your mental health, so you feel happier and able to do well in your degree.
• Exercise - boost your mood and try to keep active. • Rest - try to get a good sleep pattern (not too much or too little). Aim for around eight hours a night. • Relax - identify what helps you relax and make time for it. • Socialising, hobbies and interests - find time to make and see friends and family. Surround yourself with people who care about you. Join a Club or Society.• Food and Mood - eat well and drink sensibly.• Talk about your feelings - it’s good to talk. It can help you feel supported and less alone.• Accept who you are - Everyone is different. If we weren’t it would be a very boring world.
Look on the KeeleSU and University website for the full range of Mental Health Support services available, including Counselling
Local Mental Health Services
NHS Mental Health Access Team North Staffordshire Combined Healthcare: A 24/7 single point of contact to get qualified advice, support and access to the right services. T 0300 123 0907 (option 1) or 07739 775202
North Staffordshire Wellbeing Service (NHS provision): Wellbeing solutions and treatments when feeling anxious or low in mood.www.northstaffswellbeing.co.ukT 01782 711651
North Staffs MIND For those experiencing mental distress. T 0300 123 3393 https://nsmind.org.uk/
Mental Health Helplines
Staffordshire Mental Health Helpline Worried? Stressed? Suicidal? T 0808 800 2234 Text 07860 022821 E [email protected]
Samaritans T 116 123 Free from any phone 24/7.
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Emotional Wellbeing
and Mental Health
For more health advice, visit www.keelesu.com/advice/health
Check out Big White Wall, a 24 hour online mental health support for Keele Students.
Walk In Health ServicesWalk In Medical/Minor Injuries Centre: Haywood Hospital, Burslem, Stoke-on-Trent, ST6 7AGT: 0300 303 1268 Hanley Walk In Medical Centre: Stoke-on-Trent, ST1 1LS T: 01782 987585
Sexual Health Integrated Sexual Health Clinic for contraception and sexual health testing:Cobridge, ST6 2JN T: 0300 7900 165
Sexual Assault Referral Centre Grange Park, Cobridge, ST6 2JNT: 0800 970 0372
Turning Point Individualised support for: • Drug/Alcohol issues • Mental health concerns • Learning disabilities: www.turning-point.co.uk
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Local Area
Health and Wellbeing Directory
Dental HealthNHS Dental Health Helpline. Find a dentist. T: 0300 123 0981
Out of Hours Dental Advice T: 111
Sports CentreJubilee 2 - For Fitness, Swimming, Sport and Wellbeing.Discounts for students. Brunswick Street, Newcastle, ST5 1HG T: 01782 616606
Private Housing SupportHousing Services/Standards team - 01782 717717 or 742543 https://www.newcastle-staffs.gov.uk/all-services/housing/housing-services
North Staffordshire Accredited Landlord/Private Housing team T: 01782 232271 E: [email protected]
Local Authority Websites
Keep up to date with what is happening in your local community, and find useful information and details about local services.
Newcastle-under-Lyme: residents with ST5, ST7, CW3, TF9 postcodes - www.newcastle-staffs.gov.ukStoke-on-Trent: ST1, ST2, ST3, ST4, ST6 postcodes - www.stoke.gov.ukStaffordshire: Other ST postcodes - www.staffordshire.gov.uk
Postcard 1
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Handy Cut-Out
Postcards
FIND OUT WHICH DAY YOUR WASTE AND RECYCLING IS COLLECTED AND DOWNLOAD YOUR COLLECTION CALENDAR HERE: www.newcastle-sta�s.gov.uk/collection-date-�nder
metal plasticbottles
glass cardboard
paper smallappliances batteries textiles
& clothing
food waste
non-recyclables
Collectedfortnightly
Collectedweekly
KeeleSU is a Charitable Incorporated Organisation - No. 1173328
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Layout Design and Print by KeeleSU Print & Copy ShopT: 01782 733713 E: [email protected] W: keelesu.com/printshop facebook.com/keelesuprintshop
Printed on FSC approved paper from responsible sources
Postcard 1 Back
Keele Students’ UnionEverything to support you to have the best possible student experienceTel: +44 (0)1782 733700 Email: [email protected]: keelesu.com
ASK (Advice and Support at Keele) - KeeleSUIndependent, confidential and accessible advice and support for Keele StudentsTel: +44 (0)1782 734800 Email: [email protected]: keelesu.com/ask
Keele University switchboard/general enquiriesTel: +44 (0)1782 732000 Web: www.keele.ac.ukAddress: Keele University, Newcastle-under-Lyme, Staffordshire, ST5 5BJ
Keele Student ServicesOne-stop shop for information, support and guidanceTel: +44 (0)1782 734481 Email: [email protected]
Keele University Student Accommodation OfficeKeele Campus, Barnes Y BlockTel: +44 (0)1782 733065 Email: [email protected]
Proudly supporting Keele Students
in the community
NUS Best Bar None GOLD Award 2019Promoting responsible management and operation of alcohol licensed premises
NUS Green Impact Excellence Award 2018Embedding sustainability into all that we do
NSS National Student SurveyKeeleSU is consistently ranked amongst the best in the sector
KeeleSU Keele University Students’ Union, Keele, Newcastle, Staffordshire, ST5 5BJ
T: 01782 733700 E: [email protected] W: keelesu.com Find us on:KeeleSU is a Charitable Incorporated Organisation No. 1173328
Handy Cut-Out
Postcards