student experience in the age of disruption · • mooc/ blended learning/mixed mode/online...

Student experience in the age of disruption

EMBRACING DISRUPTION

to support growth

TIQ

28March 2017

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Overview: disruption to support growth

2

Additional Info Agents & Application

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Introduction - data - commentary- regional education - discussion

• Spotlight what Qld international education does well: on campus student experience, metro & regional, all post secondary sectors

• Turn attention to the regional experience: Qld and Australia

Disrupting the “MOOConfabulation” • MOOC/ blended learning/mixed mode/online learning/flexible

delivery/ DE/OL as supplement, not a substitute for face to face education or the mobility challenge

• Disrupt the Australian emphasis on the metropolitan campus.

Disrupt certain lines of thought to engage with another Disruption for growth

THE BAROMETER Implemented in:

Australia, Bahrain, Belgium, Canada, China, Denmark, Dubai,

Estonia, France, Fiji, Finland, Germany, Hong Kong, Ireland, Italy,

Japan, Kenya, Luxembourg, Malaysia, Netherlands, New

Zealand, Scotland, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland,

Thailand, UK, USA, Vietnam.

ISB & SB: n: 2,726,093

OBHE: provides strategic

intelligence for education

policymakers navigating

the depths of borderless

higher education.

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Does anyone use the data?

Accommodation services: nations making a difference

4 All materials strictly copyright © i-graduate 2016

70%

72%

74%

76%

78%

80%

82%

84%

86%

88%

90%

2007 2008 2009 2010 2011 2012 2013 2014

Satisfaction %

UK Germany Australia Canada USA

84% Global average

Data sets: International Student Barometer 2016

ISB (161,781), SB (87,328), ISBSB (136,552)


Student experience data (Qld) about the locale – not the providers. Students by Qld campus. E.g. include SCU Coolangatta; data exclude CQU Sydney. The Queensland/ Australia analysis includes: • QLD ELB Cf AUS ELB • QLD HEVET (NUHEP + VET) Cf AUS HEVET • QLD NUHEP & UNIS Cf AUS NUHEP & UNIS • QLD UNI Cf AUS ISB Cf GLOBAL ISB • QLD Combined Cf Australia Combined (UNI + NUHEP + VET) • QLD Regional Cf Australia Regional • QLD Metropolitan Cf Australia Metropolitan

Qld performs at the national benchmarks on most measures

English language college, VET & NUHEP experience consistent with the university Regional student experience is consistent with the metropolitan experience

Would you recommend the university to others thinking of applying here?

Recommendation: template questionnaire structure


QLD Combined

(9,113)

Australia

Combined

(42,745)

38% I would actively encourage people to apply 34%

45% If asked, I would encourage people to apply 45%

14% I would neither encourage nor discourage people to apply 16%

3% If asked, I would discourage people from applying 3%

1% I would actively discourage people from applying 1%

Would you recommend the university to others thinking of applying here?

Propensity to recommend


90

%

92

% 90

%

90

%

91

% 89

%

88

%

92

% 90

%

90

%

96

%

92

%

91

% 89

% 87

%

70%

75%

80%

85%

90%

95%

100%

Australia Combined

Overall, how satisfied are you with all aspects of your university experience?

Overall satisfaction


Metropolitan-Regional Comparisons - Queensland


QLD Metropolitan (Unis + NUHEP +

VET) QLD Regional (Unis + NUHEP +

VET) % QLD Metropolitan vs Regional +/-

LIVING AVERAGE 82.6% 79.2% 3.4% LIVING OVERALL 90.1% 89.8% 0.4%

ACCOMMODATION and LIVING COSTS Accommodation quality 89.1% 86.5% 2.6% Accommodation access 88.4% 87.3% 1.2% Internet access 82.4% 74.2% 8.3% Living cost 70.7% 70.4% 0.3% Accommodation cost 67.4% 69.0% -1.5% Financial support 62.1% 57.8% 4.3% Earning money 62.0% 49.3% 12.7%

DAY TO DAY LIFE

Safety 94.0% 94.1% -0.1% Good place to be 92.6% 90.0% 2.6% Eco-friendly attitude 89.7% 90.8% -1.1% Campus environment 89.5% 89.9% -0.5% Campus buildings 89.2% 88.5% 0.7% Worship facilities 88.9% 84.6% 4.3% Transport links institution 87.4% 72.4% 15.0% Transport links 86.7% 66.2% 20.5% Visa advice 81.9% 79.7% 2.2%

SOCIAL Other friends 87.9% 85.3% 2.6% Host culture 86.8% 86.3% 0.5% Home friends 85.6% 82.7% 2.9% Social facilities 83.9% 84.4% -0.6% Good contacts 81.7% 78.7% 3.0% Social activities 81.3% 78.3% 3.0% Sport facilities 76.6% 78.7% -2.1% Host friends 76.3% 75.5% 0.8%

Areas of lower satisfaction – require community engagement

ISB (161,781), SB (87,328), ISBSB (136,552)


Liveability, multicultural & social learning environment Arrival: Friendly welcome& local orientation Welcome to the city as a community activity Living: Internet access at accommodation Structural Transport links about town & to institution Community Earning money (recognise the competition) Home friends; sport facilities & social activities Support: Careers service - a Qld initiative?

Review: where are we going with this?


What’s on the horizon – scan the environment.

Learn from Brexit: Will Archer. OBHE UK failed to communicate the importance of internationalisation, regional collaboration, global citizenship, and the significance of cross cultural understanding to just over half the population . A collective failure to listen to the voice of the majority. The exposure of fault lines. Overlooking our fellow citizen.

John Black “ Casualties of neglect”. Unemployment and job loss in regional Australia. (Weekend Australian March 4-5, 2017)

Acknowledge the potential that international education offers in regional Australia

Data sets: International Student Barometer 2016

ISB (161,781), SB (87,328), ISBSB (136,552)


Regional education review announced to bridge bush, city divide The Australian March 2, 2017

“The barriers and challenges hampering regional, rural and remote students from getting the best out of their education will be

examined in an independent review”. • the success of regional communities in welcoming students • the success of regional HE providers in recruitment • international student recruitment is critical to build the

resource base of regional HE providers. Particularly important in Qld & northern Australia

• cross cultural understanding for 21st century workforce – includes the bush

• many international students are interested in something different to a big city experience https://www.education.gov.au/independent-review-regional-rural-and-remote-education

What does this all mean? Regional opportunity?


IDP 2016 International Student Buyer Behaviour Research https://www.idp.com/global/aboutus/news/idp-2016-buyer-behaviour-research

Smart cities, towns and regions that welcome all students


The QTI Strategy focuses will deliver initiatives that are are designed to benefit all sectors, all regions and all Queenslanders. • Demand – for diverse mobility experiences • Supply - Student experience in regional Qld world class • Timing – the North Australia and regional Australia initiatives

offer an opportunity to raise the importance of education as a driver for regional growth – Australia wide

• Challenge – to draw the community, business, industry, government into this discussion, to realise benefits, and to address structural impediments

• This requires some disruption: thinking MOOCS & metropolitan emphasis of education internationalisation project

Disruption for growth.

Smart cities, towns and regions that welcome all students


The QTI strategy focuses on four strategic imperatives To deliver initiatives that are are designed to benefit all sectors, all regions and all Queenslanders. 1. Promoting Queensland internationally

2. Enhancing the student experience 3. Strengthening our regions 4. Connecting the industry

International Graduate Insight Group t +61 (0) 410619054info@i-gradu www.tribalgroup.com

[email protected]

THANK YOU

Tribal Group PLC

The Observatory on Borderless

Higher Education

mailto:[email protected]





http://www.tribalgroup.com/

http://www.tribalgroup.com/

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