student accommodation survey 2018-19residential and business services monday, 07 january 2019 1...

Residential and Business Services Monday, 07 January 2019

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Student Accommodation Survey 2018-19

David Russell Apartments

Introduction:

This report is based on the responses collected from the November 2018 Student Accommodation Survey. In analysing the results, the ‘not applicable’ responses were removed to provide an accurate breakdown of responses. To ensure easy analysis of information in the bar and pie charts, the very satisfied and satisfied responses have been combined to represent overall satisfaction. Likewise, the dissatisfied and strongly dissatisfied responses have been combined to represent overall dissatisfaction. The individual breakdown of responses has been preserved in the separate survey reports. Average results have been calculated for each category and are presented alongside the individual responses to the category questions for ease of reference. The survey results showed a notable difference in International student satisfaction compared to Home/EU student satisfaction, therefore the overall satisfaction and catering satisfaction categories are broken down further and also presented by Home/EU and International satisfaction.

Demographic Breakdown:

Total Respondents: 1235

Male: 433 (35%) Female: 793 (64%) Non-binary: 8 (1%) Other: 1 (0%)

Average Age: 19.9

Undergraduate: 1020 (83%) Postgraduate: 215 (17%)

Home/EU: 771 (62%) International: 464 (38%)

Self-Catered: 534 (43%) Catered: 701 (57%)

Year of Study: 1st: 699 (57%) 2nd: 214 (17%) 3rd: 139 (11%) 4th: 58 (5%) Postgraduate: 125 (10%)


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Number of students who completed the survey (by residence)

DRA - year on year overall survey service satisfaction


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How satisfied are you with our service overall?

EU/Home Student overall satisfaction:

International Student overall satisfaction:

85%

88%

93%

94%

94%

94%

94%

95%

95%

96%

96%

96%

98%

100%

100%

100%

60% 80% 100%

Whitehorn Hall

University owned


Agnes Blackadder Hall

Average 2017-18

McIntosh Hall

Powell Hall

Average 2018-19

Fife Park

Andrew Melville Hall

St Salvator's Hall

University Hall

John Burnet Hall

Deans Court

Gannochy House

St Regulus Hall


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Overall Home/EU student catering services satisfaction:

Overall International student catering services satisfaction:

Housekeeping overall averages (self catered):

84%

84%

85%

87%

87%

87%

88%

89%

92%

92%

92%

99%

50% 60% 70% 80% 90% 100%

Average 2017-18


St Salvator's Hall



University Hall

Average 2018-19

John Burnet Hall

Gannochy

McIntosh Hall

St Regulus Hall

Deans Court

75%

76%

77%

78%

79%

80%

81%

82%

83%

86%

90%

99%

50% 60% 70% 80% 90% 100%

Average 2017-18

Gannochy


McIntosh Hall

St Salvator's Hall


University Hall

Average 2018-19

John Burnet Hall


St Regulus Hall

Deans Court


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Housekeeping overall averages (catered):

81%

84%

84%

84%

85%

86%

86%

50% 60% 70% 80% 90% 100%


Average 2017-18

Fife Park

Average 2018-19


Powell Hall

Whitehorn Hall

81%

85%

86%

90%

93%

95%

96%

96%

97%

97%

97%

98%

99%

50% 60% 70% 80% 90% 100%



Whitehorn Hall

Average 2017-18

Average 2018-19

John Burnet Hall

McIntosh Hall

St Regulus Hall


Deans Court

Gannochy

University Hall

St Salvator's Hall


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Survey results

Overall Satisfaction Question

RESPONSES %SURVEY

AVERAGE

Very Satisfied 113 33% 34%

Satisfied 204 60% 61%

Dissatisfied 22 6% 5%

Strongly

Dissatisfied2 1% 1%

341

Disability

RESPONSES %SURVEY

AVERAGE




Strongly

Dissatisfied0 0% 0%

15

Cleaning and Housekeeping

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE

Very Satisfied 28 17% 44% Very Satisfied 127 46% 61%

Satisfied 90 56% 45% Satisfied 137 49% 34%

Dissatisfied 28 17% 8% Dissatisfied 12 4% 4%

Strongly

Dissatisfied16 10% 3%

Strongly

Dissatisfied2 1% 1%

162 278

RESPONSES %SURVEY

AVERAGE




Strongly


146

The quantity of cleaning you receive:

How satisfied are you with our services overall?

If you declared a disability on your accommodation

application form, how satisfied were you that your

needs were met?

The quality of our cleaning/housekeeping service: The friendliness and approachability of the staff:


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Portering Service

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied6 2% 1%

Strongly

Dissatisfied8 3% 1%

313 318

Reception

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied5 1% 1%

Strongly

Dissatisfied5 2% 1%

342 332

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied8 2% 2%

Strongly

Dissatisfied8 2% 1%

340 342

The quality of our portering service: The friendliness and approachability of the staff:

The quality of our Reception services:The overall responses to questions and queries you ask

them:

The availability of these staff: The friendliness and approachability of the staff:


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Residential Services Management Team

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied3 1% 1%

Strongly

Dissatisfied3 1% 2%

311 295

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied7 2% 2%

Strongly

Dissatisfied3 1% 1%

305 311

Catering Staff

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied3 3% 1%

Strongly

Dissatisfied0 0% 1%

115 115

RESPONSES %SURVEY

AVERAGE




Strongly

Dissatisfied2 2% 1%

115

The quality of the service provided by Residential

Services Management Team:

The overall responses to questions and queries you ask

them:

The availability of these staff: The friendliness and approachability of the staff:

the quality of the service provided by the catering staff the friendliness and approachability of the staff

the overall responses to questions & queries you ask

them


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Catering Services

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied6 5% 5%

Strongly

Dissatisfied1 1% 1%

114 114

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied3 3% 3%

Strongly

Dissatisfied1 1% 1%

114 114

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied6 5% 3%

Strongly

Dissatisfied5 4% 2%

114 114

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied6 5% 4%

Strongly

Dissatisfied4 4% 2%

114 114

The quality of the food provided in your residence:the information provided on our Knowledge

Information Boards:

The taste of the food: the overall catering experience of breakfast:

The range and choice you have at different meals: the overall catering experience of lunch:

The serving times for meals in residences: the overall catering experience of dinner:


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RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied2 2% 2%

Strongly

Dissatisfied7 6% 3%

114 114

RESPONSES %SURVEY

AVERAGE




Strongly

Dissatisfied0 0% 1%

114

Student Accommodation Services

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied3 1% 1%

Strongly

Dissatisfied3 1% 1%

326 302

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied6 2% 2%

Strongly

Dissatisfied2 1% 1%

338 319

The information provided about our menus:How satisfied are you that our catering service offers

good value for money?

The actions we take arising from the 'You said, we did'

feedback:

The quality of the services provided by Student

Accommodation Services:

The overall responses to questions and queries you ask

them:

The application process: The friendliness and approachability of the staff:


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RESPONSES %SURVEY

AVERAGE




Strongly

Dissatisfied5 2% 1%

304

Wardens

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied4 1% 1%

Strongly

Dissatisfied9 3% 2%

326 311

RESPONSES %

SURVEY

AVERAGE RESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied5 2% 1%

Strongly

Dissatisfied3 1% 1%

315 252

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE



Dissatisfied 11 3% 4% Dissatisfied 8 3% 3%Strongly

Dissatisfied 3 1% 1%Strongly


323 295

RESPONSES %SURVEY

AVERAGE




Strongly

Dissatisfied8 2% 1%

329

The response time for questions and queries:

The quality of our Wardennial Services: Hall/residence discipline:

The availability of the Wardennial staff: Pastoral/welfare support and advice:

The friendliness and approachability of Wardennial staff:The overall response to questions and queries you ask

Wardennial staff:

The hall/residential community:


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Student Committee

RESPONSES %SURVEY

AVERAGE RESPONSES %SURVEY

AVERAGE




Strongly

Dissatisfied6 2% 1%

Strongly

Dissatisfied8 3% 2%

269 284

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied7 3% 2%

Strongly


260 253

Facilities

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied6 2% 2%

Strongly


323 317

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly


Strongly

Dissatisfied7 2% 3%

343 332

The accessibility of the Committee: The events they organise:

The interaction with the Committee: How your subscription is spent by the Committee:

Study bedrooms:Common rooms (e.g. libraries in residences, study

areas or computer rooms):

Bathrooms/shower rooms: Kitchens or pantries:


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RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly

Dissatisfied6 2% 2%

Strongly

Dissatisfied7 3% 5%

256 232

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly


Strongly

Dissatisfied9 3% 4%

336 338

Heating

The heating times in your residence:

RESPONSES %SURVEY

AVERAGERESPONSES %

SURVEY

AVERAGE




Strongly


Strongly


344 332

Communication

RESPONSES %SURVEY

AVERAGE

Email 302 69% 67%

Text 32 7% 7%

Wed Memos 39 9% 10%

Social Media 65 15% 14%

Other 2 0% 2%

440

Atmosphere and surroundings in the dining room: Cycle Storage:

Laundry room and equipment: Recycling facilities in residential areas:

The current heating levels in your residence:

Preferred method of communication:


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What do Residential and Business Services do best?

" "accommodation is good"

"accommodation"

"Acknowledge and address problems as quickly as possible "

"Address issues"

"All the services were fine"

"All very friendly and approachable."

"always friendly "

"Answer any questions "

"answer any questions or queries i have in an appropriate time frame with a satisfactory answer"

"Answer any questions we have, if they can’t answer they tell you where you can find the answer"

"Answer questions"

"Answer questions."

"Answering initial questions during the application process and then also responding to queries throughout the first few weeks."

"Answering questions and helping with main issues "

"Answering questions and queries"

"Approachability & friendliness"

"arranging the first arrival"

"Be friendly"

"Be ready to answer questions"

"Breakfast "

"Catering"

"Catering "

"Catering is super useful when you have a lot to study and no time to cook."

"Catering team "

"Contact "

"Create a friendly and good environment "

"Creating a comfortable atmosphere "

"DRA is for the most part a well kept uni property that provides a nice environment for students to live in."

"Email communication is good and any maintenance issues are resolved very efficiently "

"Engage in student welfare"

"Everything "

"everything!"

"excellent facilities in the rooms, and repairs services"

"express management"

"Fixing things quickly when requested"

"Friendliness and approachability"

"Friendliness of staff "

"Friendly and available to answer any questions. They are also quick to solve any malfunctions in residence which is appreciated. "

"Friendly, respond to queries quickly"

"General upkeep and response to defect reports"

"Good communication! "

"Good staff"

"Help when needed (for any problems)"

"Help with queries and respond quickly to any problems "

"Help you when confused"

"Helping students "

"Housekeeping staff are lovely"

"How approachable the staff is"

"I don't even know what business services are, but I'm not dissatisfied, so that's good."

"I feel safe and cared about; I know that if I had any problems I'd receive a lot of support. "


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"I feel they are very good about making sure queries get answered promptly. They are also very friendly and approachable."

"I have not had to make use of residential or business services"

"I haven’t used them."

"I love the weekly emails, the diffusion of information is very streamline. "

"I was allocated the rooms and services I wanted at a good price"

"It ensure students feel supported in their new accommodation "

"It is usually easy to contact someone with any queries."

"keep accommodation facilities running smoothly"

"Keep out of the way"

"Keep us informed via email when certain events are happening eg windows being washed, reminder of inspections"

"Keep us updated on new things"

"Keeping the laundry room clean"

"listen to the needs of students"

"listening and responding to my requests quickly, like changing the lightbulbs."

"Lots of space and good quality of things in the residence m"

"Maintenance"

"Make sure that all students have what they need if they are able to provide it."

"Make you feel okay with asking questions "

"Make you feel welcome"

"Nice modern clean accommodation, feel like I can contact people if there's any issues. "

"Offer help quickly"

"Offer various opportunities to interact with and receive feedback from students then act on this."

"Overall they are very friendly and are promptly want to help in case you need it "

"Porters are great and efficient at fixing broken items e.g. replacing lightbulbs, or fixing faulty appliances etc."

"Prove information on anything we need "

"Provide a quality accommodation "

"Provide clean, well-equipped accommodation. Friendly and helpful staff"

"Provide good quality rooms"

"Provide information"

"Provide prompt help whenever and wherever needed "

"provide quality accommodation, create an engaging community"

"Provide safe, clean and warm accommodation"

"Providing clean spaces and a friendly environment"

"Quick response to accommodation queries"

"Quick responses"

"Quick service, friendly"

"Quick to respond to issues"

"reception service "

"repairs are executed quickly and reliably"

"Reply to emails"

"Respond quickly if there is an issue."

"Respond to problems"

"Respond to queries"

"Response time"

"Response time"

"rooms are fab"

"Rooms are of good standard and quality"

"Size and quality of the room"

"Staff are generally friendly and approachable. Maintenance problems with accommodation are always resolved promptly. "

"Staff are very friendly and chatty"

"The accommodation application and assignment "


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"The facilities staff are overall all very helpful and approachable "

"The friendliness"

"The large amount of staff available is helpful especially for things like lock outs."

"The managing of the accommodations (cleanings, warden checks, meal times...etc)"

"The quality of the rooms is good and the food is fairly good although could do with more hot choices, healthier dessert options so I don’t feel its worth the price. "

"The Residential and Business Services provides a good avenue for student inquires and helps students in many ways."

"The wardens and reception team are always happy to help and have very generous availability times."

"Their ability to quickly respond to queries."

"They are efficient in dealing with a large number of students which must be very logistically difficult."

"They are good at matching us in general with accommodation suited to us."

"They are there when you need them."

"They ensure that accommodation is always to the highest standard and everything is functioning properly, carrying out regular checks on all equipment. Additionally, they provide a strong team of staff who are always on hand to speak to if students have any problems. "

"They set up the accommodation nicely and are open to questions."

"Too expensive for postgrad and lack of free cleaning service as in other universities"

"Unsure"

"Usually, when people come to check on us and our flat (Wardens, inspectors, porters when we ask), they are very friendly and helpful."

"Very friendly and supportive"

"Very welcoming "

"Weekly emails "

"Welcome to halls is always done well and makes freshers feel welcome"

"Welcoming and helpful"

"Well maintained grounds and general hall buildings"

What could Residential and Business Services do better?

" "Students should not be subject to subjective "checks" which have zero consistency from month to month. As an adult who is paying to rent a space, I should not have people entering the residence who are not there to provide a service, the concept is truly patronizing. "

"Aim to provide cheaper accommodation "

"As mentioned, I don't know what business services is."

"Be available"

"Be better at communication about major issues. The go between of the residences, the accommodation centre and the student in question is horrendous. "

"Be better known"

"Be helpful"

"Be more approachable and friendly"

"Be more involved in general community, rather than us going to find them or contact them"

"Be more readily available "

"Better events"

"Better pairings of flatmates"

"Catering "

"cheaper and more reliable laundry machines"

"Cheaper laundry "


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"clean stairs more often in buildings"

"clean the staircases"

"Cleaning Inspection, Craftsmen, Wardennial Team etc. always entered the flat without ringing the bell. I perceive this as a severe invasion of privacy. It was mentioned that people are told to knock - this either never happened or was not loud enough to be heard in the rooms. This is unacceptable."

"CLEANING SERCVICE! It is an expensive accommodation, so at least give cleaning service to each room please! Even the cheaper accommodation like JBH has their cleaning service clean their room once a week!"

"Communication between departments "

"Considering the price we pay for post grad DRA compared to under grad DRA, having staff to clean the kitchens should be pretty feasible. Or maybe do up the rooms to add TVs like in Powell. The extra fee post grads pay should be translated into improvements for the accommodation."

"Don't have fire alarms at 5 am!!! and the PAT testing is a bit weird"

"don't understand why postgrads have people checking on them, by the way "

"Each time I have attempted to call the warden they have not answered."

"Everything"

"fire alarm"

"Fit better shower heads and provide food waste bins"

"Food selection for catered, more meat "

"greater variety regarding food, cleaning service in flats"

"Have decent WiFi that doesn’t disconnect every five minutes, and provide proper cleaning equipment, including a mop that isn’t broken"

"Have longer opening times for reception and meals. "

"Have more fun activities that everyone would be interested in"

"Have more regular cleaning inspections in self-catered apartments so as to improve general tidiness."

"Honestly, my only issue with DRA is the price. It goes up every year and I can't see where this money is being spent. We're not all rich although many of the staff I've spoken to seem to think so. It would be nice if more consideration were given to students with limited finances."

"I don't see much points of improvement."

"I emailed and asked for assistance with a new hoover bag and the blocked drain. I was told I had to report it in person, I wasn't sure why this was necessary. I find some elements of cleaning, toilet roll purchase etc difficult as it's difficult with some housemates."

"I feel like the way in which the music room is accessed is very annoying. Especially after reception is closed. If this could somehow be changed I would really appreciate it "

"I feel that overall the residential and business services are good, it is quite hard to say what to improve on. I also feel that if it keeps doing what its doing then it will be okay."

"I often wish the Reception desk was open a bit later, because I'm not around very much when it is open."

"I reported a leaking toilet and three days later still no one has come to look at it "

"I requested a mixed flat and was put into a flat with all boys, this has happened to a number of people i have spoken to, both males and females. We didn’t have our information or a recycling bin until two weeks after move in day."

"I would appreciate it if they were kinder when students were locked out - it’s an unpleasant experience for us too! One of my friends was treated really rudely"

"improve laundry"

"IMPROVE THE ONLINE APPLICATION PROCESS. In it's current state, it's easier to apply with pigeon carrier. "

"Improving the way we are updated about any complaints we make about issues in our


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flat - for example if I report something I should be updated when it’s fixed either by note or email - also to always email to tell us who is going to be in the flat I.e. workers "

"In dealing with the inventory checklist at the beginning"

"Inspections are inconsistent and they are a source of stress when they needn't be. More empathetic inspectors... Big complaint (some buildings): hoover and cleaning tools are just lying in the kitchen. This is messy and uncomfortable (easily dealt with by opening inside storage rooms (like in Hg))"

"Interact more with students, I haven’t seen our warden or met him yet. Also pat testing needs to have been done earlier "

"It would be better if we weren't blamed for mess that was in the flat when we arrived. I.e. our hob was disgusting when we moved in but we were blamed for it during inspections. "

"It would be nice to have laundry services within our apartments. The shower could be more spacious. The kitchen could be more aesthetically pleasing, and there could be a comfortable table and chairs to eat on rather than the bar chairs."

"I've honestly not been disappointed by anything other than the package collection hours."

"Keep a cleaner hall"

"Laundry could be cheaper. "

"Lunch and provide bathroom cleaning "

"Make porters/receptions more available - they close early in the day "

"Make sure all appliances work well "

"make them more accessible"

"Make themselves more well known. I didn't know the residential team until I was already moved in and settled. They need to be there when students are settling in when they need them most. "

"massively expand the time windows for meals at DRA i.e. 7-10 not 8-9:30, provide breakfast, lunch and dinner every day, and

stop playing techno and dubstep at breakfast. "

"Maybe find an alternative to circuit laundry systems - they are expensive and often take money without working"

"Maybe finding out flatmates before we arrive to the university so shared items could be split between the flat."

"Maybe have later times for breakfast on weekends and provide more variety for breakfast choices as well as providing snack options"

"Minimise food waste in the kitchens- allowing staff and students to take away the additional food instead of throwing it away, or giving it to those who need it. Provide more regular bus transport from DRA (at the weekends). Provide a set study space/ library for DRA. "

"more community atmosphere in DRA, better ways to get to know everyone. Extended meal times."

"More consistency in room checks."

"More covered bike spaces "

"More Flat inspections as standards slip in between inspections when they are a month apart"

"More frequent cleaning of stairwells (DRA). Lower excessive price of university accommodation."

"More study space in DRA"

"More washing machines and dryers in Fife Park laundry PLUS why is Fife Park laundrette not 24/7???"

"Move events within halls in freshers week"

"My room could have been cleaner on arrival. "

"No 6am fire drills"

"Not allowing us to adjust heating in our rooms is the worst change you've made to new flats. Your assigned heating times don't really benefit anyone fully and actually affects the sleep quality of a lot of people because we cannot regulate our own core temperatures. "


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"Not take my personal possessions without prior notice."

"Nothing much else to add"

"Notifying students of fire alarm cause, telling us sooner where we live and contact info for our flatmates before move in, wardens being present, fewer emails, conducting inspections when scheduled, key system that doesn't require porters to come to the students"

"organisation of flat visits - had lots missed, emails saying people were coming who never arrived (pat testing, cleaning, change showerheads)"

"Place flatmates together based on common interests and degrees in common. I had nothing in common with my flatmates and felt quite isolated as a result."

"Please give us clear duty time."

"Porters could be more polite and approachable. Every experience i have encountered with them they have been EXTREMELY rude and left me feeling embarrassed "

"Provide composting facilities for students."

"Provide more info about the residence, as a study abroad student it would be helpful to know about buses etc."

"Quite often the wardens aren't available and I have felt that when they check in with us - they are just doing it because they have to. "

"Reception terribly rude."

"Replacing unsatisfactory items in accommodation"

"Respond to problems in Hallandale quicker "

"routine maintenance should be finished before students move in, or at least conducted outside of term time; frying pans should be provided in kitchens; fire alarms should NOT be tested before 7am"

"See previous comments"

"Socials/events should be better publicised"

"Some of my request is not be solved but i don’t know reasons so it would be good to explain not just ignore"

"Sometimes availability isn't spot on, I wish each of the recycling centres also had a space for food waste, and the heating is a bit odd since it doesn't say what temperature it's being set to."

"Sometimes felt as though issues such as mistakenly being locked out were dealt with reluctantly, also a slow response to a cleaning issue outside our flat."

"sometimes reception closes very early/ few people know that we can receive parcel from specific company at the reception"

"Sometimes the people that come to the flat are quite rude and even aggressive, and in DRA we have to clean our own flat which can be hard to get people to do."

"Staff inspections felt intrusive "

"The cleaning service! It is an expensive accommodation price, it would be better if the hall gives cleaning service to our flat at least 2x a week. Not the cleaning service told us what to do!"

"The laundry prices are extortionate. I spend a ridiculous amount of money a month just from doing 2 washes a week. "

"the PAT testing should have been organised for within the first 2 weeks of the semester, rather than close to the end of it as it was this time."

"The porters response to any issues is very poor, please improve this, "

"the prices are still generally extortionate for the general scot and or non rich persons, not for me but for many others "

"The room checks have been extremely frustrating because they have never been on the dates which were given to us at the start of term, and when we failed one of the inspections they said they would come back in two days time but never did. "

"The standard of initial cleaning in the room was unacceptable - walls and furniture stained, bathroom tiles were dirty, etc. from previous residents. This is unfair, considering the incredibly high standard expected of room inspections. The amount of time staff enter flats/rooms is intrusive. "


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"There were some difficulties for me when applying for accommodation as I was given a wrong lease and then had only one choice of accommodation left in the altered offer. I would have been happy if that had worked out differently."

"They could be even more closer to students, making surveys every month. In that way, anytime they change or improve something, the feedback will be instant are more accurate."

"They could put more posters up, because this is a good way of sending messages through the school. "

"Too expensive for postgrad and lack of free cleaning service as in other universities"

"Self catered accommodation is overpriced. I have literally been living in central London, and it was cheaper. For St Andrews student accommodation, it should be less expensive"

"Widen meal times"

"Wider range of meals. Other halls have cleaners and who also empty the bins. I am not really concerned about having this but it seems like we don’t get value for money at DRA"

student accommodation survey 2018-19residential and business services monday, 07 january 2019 1...

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