accommodation & hospitality services student exit survey feedback 2014
TRANSCRIPT
Accommodation & Hospitality Services
Student Exit Survey Feedback 2014
Accommodation & Hospitality Services
Accommodation & Hospitality Services
Wouldn't have changed a thing about first year
accommodation; we have had so much fun in Westwood,
Cotswold!!
I don't remember what my preferred choice was but I was very happy with what I got.
I am happy about the room. But I've not been
told that my side of Thornbank cannot
receive sunshine at all.
I enjoyed my stay in john wood court, however i did not enjoy sharing a room. The person i share with cant be a more obnoxious, rude and annoying person
Accommodation & Hospitality Services
Accommodation & Hospitality Services
Meeting people from other backgrounds
Having a place to stay. Not having to buy furniture, bedding (though buying sheets was annoying) etc. when I am only in the country for the year.
I love that there is housekeeping service cleaning the common kitchen and my room
though the latter is not too often, but I like it.
Cleanliness and standard of cleaning service. Nice well lit thornbank building. Drawback = kitchen space small.
The view out my window. The layout of my room
Accommodation & Hospitality Services
Accommodation & Hospitality Services
Accommodation & Hospitality Services
The Housekeeping staff who cleaned the kitchen area were brilliant.
The person who delivered post and took out the recycling was really friendly
One of our housekeepers was an angel (the irish one)
Very nice teams
Friendly and frequent
Mostly very kindRecycling was great! Cleaning was good
Room cleaning service was good
Accommodation & Hospitality Services
Some members of housekeeping who cleaned the bedrooms were not as good.
The cleaning staff weren't very friendly and occasionally didn't do a thorough job.
Can be distracting when talking amongst themselves directly outside my room door
They were really noisy and didn't seem to care if we were working etc. they would sit on the stairs and shout down the phone for hours.
They spent up to an hour in the kitchen just talking very loudly(and in the hallway) which was very disturbing when I was trying to revise.
They were fast to fix any problems we reported with the bathrooms but they were not pleasant.
Compared to other kitchens in other accommodations etc the cleaning of our kitchen was less thorough. Only when we had a different cleaner did we realise the quality was a lot better,
Accommodation & Hospitality Services
Accommodation & Hospitality Services
Accommodation & Hospitality Services
The cleaners have been very noisy. Especially noticeable during the revision/exam periods; we've had to put up signs asking them to be quiet so we can study.
Late night noise from fellow students
Cleaners on their phones
cleaners talking
Construction starting too early on a weekend
extractor fan in kitchen (when the fuse was in...)
the noise of the builders when they were resurfacing the road outside of E32
Accommodation & Hospitality Services
Accommodation & Hospitality Services
There's a lot of emphasis on it, but some students still don't recycle nearly as much as they can.
Give us bigger recycling bins
Need more recycling space and empty food bin more often
There was a big plug of them when we first moved in but after a couple of weeks they seemed to have been forgotten.
Perhaps the motion activated lights could have a manual switch off for when they are not required during the day.
More information on how and what to recycle. Some of my flatmates still don't get it.
Harder enforcement of recycling, maybe greater incentives to save energy and recycle
The bald guy and the lady with the blond dreds in Eastwood, always smiling and chatty.
The man who delivered mail to Wolfson, and he took the recycling out
Many thanks to Wendy(Polden Level 1 housekeeper)
Lyn and Rachel for putting up with us all year! Sorry we have been such a pain!!
The Irish housekeeper - I don't remember her name, but she was great.
Debbie Escott- she was a lovely welcoming face and would always be a great help and have a smile on her face Our cleaner Jenny was
always very friendly and nice to talk to.
I do not remember her name but she's responsible for checking electronics and things routinely in Conygre.
Wendy (cleaner in Norwood) Rachel Taylor.
The woman who visited our house to check bins/washing etc was very friendly and kind and was fair, always explaining what things needed doing and why (house: Q3) - The woman who cleaned Q3's downstairs kitchen was very friendly, an extremely hard worker and always worked with a smile on her face!
The lady that delivers post to Quarry and Mendip (I am really sorry, I don't know her by name, but she is always so friendly to everyone - which was great when I didn't know anyone)
All people who clean/collect rubbish in Eastwood were great!
Cleaning team for quarry
Wendy, who cleaned Norwood is fabulous and we love her.
Rachel Morton
Anne T on level 4 Quarry has been a superb cleaner
Marlene (Cleaning staff Wolfson Level 5) was excellent
Anna
The bin men who do W2D1, and a female cleaner who is from Bristol, they are always polite and cheerful! Good service. :)
The cleaners of flat SA3
Its always nice to see Debbie Escott around lunch time, its nice to have a chat and to know that if we have any issues we can tell her. Thank you Debbie!Rachel (the cleaner for
SC8). Always does a great job and sings while she's doing it - providing great entertainment :)
Stefan and Debster! Also Martin Reed - absolute hero.
One of the cleaners who cleans our kitchen (woodland court, floor 2) is always friendly and definitely cleans it to the best standard. Not sure of her name but she is quite short with blonde hair
Sharon from Housekeeping always works efficiently to high standards and is always happy to engage with students.
The bin men who do W2D1, and a female cleaner who is from Bristol, they are always polite and cheerful! Good service. :) The cleaners on floor 3 in Woodland
B
Darota, solsbury kitchen cleaner
I didn't catch her surname, but Sharon was very lovely when she came round and cleaned my room. Originally from Wales
The cleaners of flat SA3
Georgina the cleaner. She's amazing!
Dorota our cleaner - she does a fantastic job of cleaning our kitchen.
The British lady with short grayish hair in Cleveland build. So once and helpful:)
All of Pulteney Court staff was great!!!!!
Vanessa Chambers Amy Goodlass
Fran-carpenter house. what a 'babe'
John Wood Building - Adrian (Housekeeper); Cathy and Wendy (Cleaners).
Ms Agnieszka Kepska, who was supportive and replied promtly to queries
Steve is a fantastic person, very communicative and helpful. He puts incredible effort to make us feel comfortable and belonging. The staff in Pulteney Court is really good
All staff members in Carpenter House!
Thornbank cleaner for beech house level 3
As mentioned throughout the survey the housekeeper with short hair who is usually in the housekeeping office at Pulteney. She is so helpful and kind and you can tell she genuinely wants to help us. She is awesome!
Alison from Pulteney Court made my stay extremely welcoming
Pulteney Court housekeepers
Mandy (House keeper) Steven (Security)
The entire Pulteney Court staff team deserve commending for their wonderful effort and hard work. Thanks guys!
Two British cleaners who cleaned the John Wood Building kitchens