strategies to deal with workplace conflicts
TRANSCRIPT
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Strategies to Deal with Workplace
ConflictsRoberto Lico
www.licoreis.com
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Conflict is a normal part of any company setting,
the challenge of a conflict lies in how faster we can
overcome its features and consequences.
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Managers who don’t deal well with conflict will watch their good
talent walk out the door in search of a healthier
and safer work environment.
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Many conflicts resulted from lack of communication and
information.
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Other conflicts result from letting
emotions drive decisions.
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Strategies to Deal with Workplace
Conflicts
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Define Acceptable Behavior
Having defined job descriptions avoid wrong expectations about roles and behaviors inside a
company.
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Hit Conflict Head-on
By actually seeking out areas of potential conflict
and proactively intervening in is a fast way to prevent it from
ever arising.
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Understanding the WIIFM Factor
Understanding the other WIIFM (What’s In It For Me) position is
critical. When we fully understand such position we
can find fast ways to overcome a conflict.
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View Conflict as Opportunity
Where there is disagreement there is a potential for growth and development. Divergent
positions addressed properly can stimulate innovation and learning in ways like minds
can’t even imagine.
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http://hr.ou.edu/Employees/Career-Development/Resolving-
Conflicts-at-Work
http://www.workplaceissues.com/arconflict/
http://hrcouncil.ca/hr-toolkit/workplaces-conflict.cfm
http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-
dealing-with-workplace-conflict/#3e318c2015a0/
Our Main Sources
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LRCL – Business Services ConsultingRoberto Lico – [email protected]
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