strategies to constructively balance power in the supervisory relationship
DESCRIPTION
Strategies to Constructively Balance Power in the Supervisory Relationship Frank Delano, LMSW and Jill Shah, LPC Presented at TNOYS 30 th Annual Conference, San Antonio, Texas August 14, 2013. Supervision (F. Delano and J. Shah). - PowerPoint PPT PresentationTRANSCRIPT
Strategies to Constructively Balance
Power in the Supervisory Relationship
Frank Delano, LMSW and Jill Shah, LPCPresented at TNOYS 30th Annual Conference, San Antonio,
Texas August 14, 2013
Frank Delano and Jill Shah [email protected] 1
Supervision(F. Delano and J. Shah)
Supervision is a professional relationship that provides support, education, monitoring of quality, and creates a safe forum to reflect on professional practice. It should
encourage constructive confrontation and critical thinking that informs and improves the practice of all
parties. Respecting the inherent hierarchy in the relationship, it should accept the ethical responsibility to use power in a thoughtful manner. The dynamics in the supervisory relationship can create a parallel process in
all other relationships including that of the client/worker.
Ultimately, supervision should be the vehicle to create dynamic growth, establish high professional standards and enhance quality and culturally competent services.
Frank Delano and Jill Shah [email protected] 2
POWERAssigned authority: One party can always “pull rank”Key role in hiring, firing, promotions, salary increasesAdministrative power; Lifestyle impactThe “power of access”: Quality and quantityImpact on self esteem and sense of competencyExpectation of supervisee to reveal more about
themselvesMediates relationships and image in and outside of
agency. This is REAL POWER!Power and influence doesn‘t stop when the
professional relationship endsFrank Delano and Jill Shah [email protected] 3
Power(F. Delano and J. Shah)
A sometimes structured, often subtle dynamic that has significant effect on any relationship. Power used to “control”, or in
a vengeful way, can be destructive, intimidating and have disastrous effects on a relationship, causing harm to all.
Power used thoughtfully, respectfully, and wisely by critical thinkers can create the path for dynamic growth for all involved.
Frank Delano and Jill Shah [email protected] 4
Balancing the Power: Supervisor’s Use of a “Professional Package”
Clear set of expectationsOpportunity for a good and fair startProvide appropriate resourcesRegular and integrated evaluationsJob should match skillsEncourage “Critical Thinking” and Constructive
ConfrontationDevelop a “learning diagnosis” of your superviseesDo agency opportunities match supervisee’s goals?Do the right thing, not always the best thing
Frank Delano and Jill Shah [email protected] 5
Balancing the Power: Supervisor’s Use of a “Professional Package”
“Contracting” the relationshipUse the 1/3, 1/3, 1/3 agenda model in supervisionTry to delegate “outcome not process” when the
supervisee can handle that wellCare about the supervisee as an individual…not a
“shift”Be mindful of the power you have and be willing to be
self reflective about it
Using the Professional Package to create a “culture of ethics”
Frank Delano and Jill Shah [email protected] 6
Ethical behavior is not something that can be
held in reserve for momentous issues; it must be a constant
companion (CYC)Frank Delano and Jill Shah [email protected] 7
Standards of Excellence for Ethical Leadership(Haughey)
Ethical Communication: Honesty, Transparency
Ethical Quality * Quality Product * Quality Customer Service * Quality Delivery of ServiceEthical Collaboration *Best Practice *Solve Problems *Address IssuesEthical Succession PlanningEthical Tenure
Frank Delano and Jill Shah [email protected] 8
1/3, 1/3, 1/3 Agenda Model1/3 of the agenda is the responsibility of the
supervisee to prepare
1/3 of the agenda is the responsibility of the supervisor to prepare
Respecting the inherent hierarchy in the relationship the supervisor retains discretion for the final 1/3
**Supervisee should hand in agenda one day In advance and consistently look to drive the final 1/3 of the agenda
Frank Delano and Jill Shah [email protected] 9
A proactive intervention to intercept and redirect behavior that may require change
and To create a forum to better understand
and guide the judgment/practice of both parties in order to ultimately improve quality and culturally competent service.
***Start every confrontation with “Help me understand….” Frank Delano and Jill Shah
Confrontation(F. Delano and J. Shah)
OWNING YOUR OWN SUPERVISIONAsk! Ask! Ask!, and then ASK!View Supervision as a way to grow personally
and professionally. “With the privilege of professional judgment comes the responsibility of reflective practice!”
Seek out “supervision” anywhere you can and from anyone willing
Remember to ask the two magic questionsLearn and be willing to practice the art of
constructive confrontation with your supervisorBring an agenda to supervisionParticipate in group supervision
Frank Delano and Jill Shah [email protected] 12
OWNING YOUR OWN SUPERVISIONPolitely “insist” on a timely evaluation and use
your option to respondPolitely “insist” on regular supervision
sessionsTraining! Take all you can and be seen as one
who willEstablish a “teaching diagnosis” of your
supervisorBe empathic with your supervisor’s issues and
pressuresLearn the art of “managing your boss”Remember: IT’S A RELATIONSHIP
Frank Delano and Jill Shah [email protected] 13
Presenter Contact InformationFrank Delano, LMSWJill Shah, LPCProfessional Package: Training for
Critical Thinking Professionals [email protected]@professionalpackagetraining.com www.professionalpackagetraining.comFacebook: “Professional Package Frank Delano and
Jill Shah”Frank Delano and Jill Shah [email protected] 14