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Nassau Community College Information Technology Strategic Plan 2018-2021
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Vision
Nassau Community College considers the role of technology to be a vital component for the successful achievement of a well-rounded education. Technology at NCC will be readily available and operate seamlessly in the background. Information Technology Services will attempt to provide the most effective technological services for faculty, staff, and students.
Technology will support the mission of NCC by contributing to administrative efficiency, engaging faculty, enhancing instructional delivery, and empowering students.
The mission of the Information Technology Services (ITS) Department is to provide a secure and reliable technology-based environment, an innovative approach to delivering effective information technology products and services, and a service-oriented mindset that facilitates teaching, learning, research, and administration in support of the mission of Nassau Community College.
Guiding Principles
In strategic alignment with the Institution’s mission and goals, the Information Technology Services Division strives to achieve its mission, vision, and goals by committing to the following set of guiding principles:
• Enhance teaching and learning by encouraging and supporting the use of technology;
• Ensure reliable infrastructure, systems, and services in a secure environment;
• Maintain existing technology needs, but also foster innovative and emerging technologies;
• Provide effective planning, management, and accountability for ITS resources by aligning technology with institutional priorities;
• Disseminate knowledge about technology needs, resources, constraints, and financial implications;
• Maintain a positive, customer-focused relationship with all users through open communication, integrity, and excellent customer service;
Background
The Information Technology Services (ITS) Department is responsible for the support of complex systems that provide delivery of a variety of electronic information to the institution. The information and systems that provide this data are vital to all faculty, staff and students.
Information Technology continues to change at a rapid pace. We must constantly adapt to new technology and adjust to the delivery of instruction to today’s students. Nassau Community College, not unlike any other college, faces financial constraints with limited funding. Technology competes for a larger portion of those funds every year. The institution strives to provide students with the most robust
Nassau Community College Information Technology Strategic Plan 2018-2021
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technology, while simultaneously balancing infrastructure requirements and faculty and staff requirements.
The Information Technology Services Strategic Plan attempts to gather planning input from several
sources, and project the strategic course for technology for the upcoming years. The plan contains current
goals and accompanying action plans to address these goals. Although the plan is strategically focused
three years into the future, it must be reviewed annually and adjusted to reflect the current needs of the
College. This plan will serve as the dynamic mechanism for insight into the complex process of managing
information technology.
Strategic Planning and Funding
The technology infrastructure and rapidly evolving technology needs of Nassau Community College are
continuously assessed and evaluated by the College‘s Office of Information Technology Services (ITS).
Annually, the College‘s Chief Information Officer (CIO), working with various College constituencies
including administrators and faculty, identifies specific areas of focus and allocates appropriate
technology funding based on strategic needs.
Part of this funding comes from a student technology fee. The proceeds from the mandatory technology
fee, levied on all students as part of registration fees, are deposited in a technology fund managed by the
CIO. Utilizing the Pegasus system, technology fund requests are initiated and academic justifications for
requests are documented. Each request goes through an approval process culminating in a final funding
decision by the CIO. In consultation with the academic departments and the Academic Area Deans, the
CIO prioritizes and allocates technology funding for upgrades to classroom technology, computer labs,
servers, network capabilities, and faculty computers and other equipment. The technology fee has made
it possible for ITS to tackle serious issues related to deferred maintenance and aging infrastructure, vastly
improving the effectiveness of instruction and student satisfaction on the campus and allowing for a
continuous technology renewal plan to keep equipment current as the technology evolves.
In addition to funding through the student technology fee, the college requests capital funds from Nassau
County to further support campus technology renewal plans. These capital funds from the County with
matching funds from New York State, have and will continue to support major improvements to the
Colleges infrastructure renewal and technology capability.
Technology Focus Areas
Based on the principles noted above along with an environmental scan and discussions with faculty, staff
and students, the following key Technology Strategic Goals have been identified. These goals are designed
to be in alignment with the NCC Strategic Plan 2014–17 GOAL 5 - Improve the Physical and Technological
Infrastructure to Meet Institutional Needs
Nassau Community College Information Technology Strategic Plan 2018-2021
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Technology Areas of Focus
I: Technology Infrastructure and Resources: Maintain a robust and reliable information technology infrastructure with current computing equipment and high quality systems and services for faculty, staff, and student use.
II: Customer-focused Service: Provide information technology products and services that meet the
needs of NCC, and achieve superior customer service responsiveness and satisfaction.
III: Instructional Technologies: Support faculty and students by delivering current tools and
technological advancements to enable accessible academic innovation in instructional delivery, learning, and research; preparing students for today’s workplace.
IV: Administrative Support: Provide operating efficiencies by developing and maintaining the
appropriate technology, systems, and tools for administrative offices and programs in a cost effective manner.
V: Information Security: Protect the confidentiality, integrity and availability of the Institution’s
information systems in support of the faculty, staff, and students at Nassau Community College.
VI: ITS Resource Management: Ensure effective management of information technology resources
through careful planning, analysis, coordination, and oversight of all operations, systems, services, budgets, personnel, and associated support functions.
Plan Assessment and Monitoring
Assessment and the ongoing management of this plan are necessary to take into account changes in agreed-upon strategies and to assess the performance of these strategies. Accordingly, the CIO along with other ITS management will be responsible for a Periodic Review of progress against goals, and an Annual Assessment and update of the Technology Strategic plan.
3-year Action Plan
Assumptions: Each of the Year-by-Year priorities below will require a project plan specifying timelines, responsibilities, measurement criteria, hardware and software costs, etc.
Nassau Community College Information Technology Strategic Plan 2018-2021
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Executive Summary of ITS Plan
I. Technology Infrastructure and Resources
Goal: Stewardship
Objective: To provide administrative leadership that assures educational quality, furnishes
adequate student support services, maintains effective budgeting and facilities management,
and stimulates planning for the future of the College.
Strategies:
Upgrade and expand wireless network – replace outdated equipment (routers and APs) and
expand coverage to include open space on campus.
New fiber – replace existing multi-mode fiber runs with single- mode. Add several new runs to
allow for a faster internal network.
Redesign of the primary data center – reconfigure the space to a more modern data center with
proper environmental controls. Recapture space for office and conference rooms.
Prepare for Banner XE - this will be a complete rewrite of the product front-end. The core, "back-
end" components will still be an Oracle database with similar table structure.
Campus Security upgrades – over the past year ITS has assumed the lead on all technology
relating to campus security. This includes the C-cure card access system, camera and video
management system. A major effort is underway to greatly expand and improve security on
campus through the use of technology.
DAS (Distributed Antenna Services) – with increased use of on-campus cell phone usage for
security (RAVE) and operational needs (queuing).
Print Management - Investigate bringing the PaperCut solution in-house and expand the usage
campus-wide. The ultimate goal is to reduce costs by identifying the high cost areas and
directing them to a more efficient means of printing.
Investigate Cloud Storage & Hosting facility for website –. Move the NCC website to a secure
cloud services platform. In addition, as cost for external storage decreases we will explore the
possibility of maintaining some data/applications off campus. This will provide the backup and
DR controls needed for a 24 x 7 operation
II. Customer-Focused Service
Goal: Student Persistence and Success
Objective: To provide the support services necessary for students to realize their maximum potential.
Strategies:
New NCC website – After completing the portal rollout we will begin the process of designing
and delivering a new web presence to NCC
New Help desk system - investigate a more user friendly and easier to use help desk ticketing
system
Mobile application - provide mobile apps that will allow students to access Banner functionality
from their mobile devices.
Nassau Community College Information Technology Strategic Plan 2018-2021
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Windows 10 – Migrate all College users to the next generation of OS.
Portal enhancements – enhance the functionality of the portal for both students and faculty.
Enhancements to Queueing system – work closely with user departments and vendor to
improve and stabilize the Qnomy application.
Degreeworks – (Student Advisement Degree Audit) a web-based application that allows students
to view their progress towards a degree (SUNY mandate).
College Scheduler – Allows students to search for classes based on their availability. This will
provide the College with backend data
Digital signage – continued expansion of digital signage throughout the campus. This will be
used for promoting important college/department events.
New web applications – Major development will be in the following areas: adjunct contract
process & appointment applications
III. Instructional Technologies
Goal: Student Persistence and Success
Objective: To provide the support services necessary for students to realize their maximum potential.
Strategies:
Continued Integration of Audio Visual - into ITS operations and strategically standardize
audio/visual equipment across all classrooms to provide a uniform experience for faculty and
improve functionality; including laboratories.
Expansion of classroom technology - Support requests made via Pegasus for Tech Fee funding to
supply smartboards and projectors in the classrooms.
Blackboard – continue to work with Distance Education to further expand and enhance the use
of Blackboard throughout the campus.
IV. Administrative Support
Goal: Stewardship
Objective: To provide administrative leadership that assures educational quality, furnishes adequate
student support services, maintains effective budgeting and facilities management, and stimulates
planning for the future of the College.
Strategies:
HR/PeopleSoft implementation – work with the County and College personnel on the
implementation of the new HR/Payroll system
Banner workflow –re-establish the project that automates the grade change approval process.
Investigate expansion to other processes.
Unimarket expansion - assist in the implementation of the Phase 2 of e-procurement
EMS - expand the usage of this scheduling software to include conference rooms and refine the
process of scheduling courses in Banner. EMS will replace our current Adastra system.
Nassau Community College Information Technology Strategic Plan 2018-2021
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V. Information Security
Goal: Stewardship
Objective: To provide administrative leadership that assures educational quality, furnishes adequate
student support services, maintains effective budgeting and facilities management, and stimulates
planning for the future of the College.
Strategies:
Security Plan – develop a comprehensive security plan for the College. A periodic training
program will be established to inform and educate end-users.
Cybersecurity – obtain training and possibly outside consulting to assist the department with the
ongoing threat of cybercrime.
VI. ITS Resource Management
Goal: Stewardship
Objective: To provide administrative leadership that assures educational quality, furnishes adequate
student support services, maintains effective budgeting and facilities management, and stimulates
planning for the future of the College.
Strategies:
Change control/ Production lockdown – enhance and more effectively manage/monitor
program change control
Automating user request and documentation process. - use software tools such as Service Now
to automate the processing of user requests.
Please Note: The highlighted strategies in each objective are slated as the top priority for initiation
during the 2017-2018 Academic year.
Information Technology Plan
Technology Infrastructure and Resources STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS (Maintain a robust and reliable information technology infrastructure with current
computing equipment and high quality systems and services for faculty, staff and student use.)
7
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Upgrade and expand wireless network – replace outdated equipment (routers and APs) and expand coverage to include open space on campus.
ITS
Replacement of out date equipment, done over a 3-year period.
Expanding coverage to outdoor space should be completed during the 2017-18 academic year
Requests from students (student survey) that outside Wi-Fi would enhance their on campus experience.
Purchasing additional access points and running new data drops for new locations.
Broader coverage of the Wi-Fi network and increased student satisfaction.
75K per year – via Tech Fees
New fiber – replace existing multi-mode fiber runs with single- mode. Add several new runs to allow for a faster internal network.
ITS
Replacement of out date equipment, done over a 3-year period.
Current equipment is older technology. New fiber will allow for the increased network capacity and a more stable network environment.
Cable vendor will need to run the fiber and terminate connections.
Faster, stable network on campus.
50K per year – via Capital or Tech Fees
Information Technology Plan
Technology Infrastructure and Resources STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS (Maintain a robust and reliable information technology infrastructure with current
computing equipment and high quality systems and services for faculty, staff and student use.)
8
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Redesign of the primary data center – reconfigure the space to a more modern data center with proper environmental controls. Recapture space for office and conference rooms.
ITS
Plan and design during the Fall semester. Construct and implement during the summer of 2018
Our Data Center is outdated and in need of a reconfiguration. The Data Center was originally constructed for mainframe equipment over 30 years ago. The space needs modernization with proper environmental controls. We would also look to recapture space for office and
conference rooms.
We will need to work with Design and Construction to provide a design and hire a construction firm that specializes in Data Centers. This should be funded with Capital funds.
Modern Data Center equipped to handle the technology needs of the campus for several years
$1.5M from Capital Funding.
Prepare for Banner XE - this will be a complete rewrite of the product front-end. The core, "back-end" components will still be an Oracle database with similar table structure.
ITS
NCC is scheduled to work with ITEC starting in Nov 2017 and should be complete by the end of the March 2018. We must be complete by 12/2018
Ellucian has released this upgrade and is enforcing a deadline of 12/31/2018. This will be a complete rewrite of the product front-end. The core, "back-end" components will still be an Oracle database with similar table structure.
End user and technical training will be required. Consulting will be required for successful implementation.
Successful implementation of Banner XE
$60K from Tech Fees in the upcoming year.
Information Technology Plan
Technology Infrastructure and Resources STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS (Maintain a robust and reliable information technology infrastructure with current
computing equipment and high quality systems and services for faculty, staff and student use.)
9
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Campus Security upgrades – over the past year ITS has assumed the lead on all technology relating to campus security. This includes the C-cure card access system, camera and video management system. A major effort is underway to greatly expand and improve security on campus through the use of technology.
ITS
This will be an ongoing 3-year project
Working with Public Safety the need to have a more expansive, technology security presence is required.
Cameras, card swipes and backend technology infrastructure.
25% more cameras and other security devices on campus
$50K per year – Security Capital
Investigate Cloud Storage & Hosting facility website – Move the NCC website to a secure cloud services platform. In addition, as cost for external storage decreases we will explore the possibility of maintaining some data/applications off campus. This will provide the backup and DR controls needed for a 24 x 7 operation
ITS
Two year Project. Evaluation during 2017-18 year and possible implementation 2018- 19
In order to provide better service and security of files offsite storage and processing must be evaluated.
Contract with a vendor such as Amazon Web Services.
Enhanced security and DR processes
Evaluation = no cost
Implementation
= approximately $40K per year
Information Technology Plan
Technology Infrastructure and Resources STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS (Maintain a robust and reliable information technology infrastructure with current
computing equipment and high quality systems and services for faculty, staff and student use.)
10
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
DAS (Distributed Antenna Services) – with increased use of on-campus cell phone usage for security (RAVE) and operational needs (queuing).
ITS
Implement during the next academic year.
With increased use of on-campus cell phone usage for security (RAVE) and operational needs of the Student Servicing System (QNOMY). We will investigate a DAS (Distributed Antenna Services) solution.
A vendor will be required to integrate with the four major cell providers.
Enhanced cell service throughout the campus
??
Print Management - Investigate bringing the PaperCut solution in-house and expand the usage campus-wide. The ultimate goal is to reduce costs by identifying the high cost areas and directing them to a more efficient means of printing.
ITS
Evaluate and investigate alternatives during the next academic year
Reduce costs by identifying the high cost areas and directing them to a more efficient means of printing.
A solution and coordination with a vendor to implement Print Management.
Reduce costs by more efficient and cost effective printing.
??
11
Information Technology Plan
Customer-Focused Service (Provide information technology products and service that meets the needs of
NCC and achieves superior customer service responsiveness and satisfaction.)
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
GOAL 2: Student Persistence and Success
OBJECTIVE 3: To provide the support services necessary for students to realize their maximum potential.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Portal enhancements – enhance the functionality of the portal for both students and faculty.
ITS
Academic year
2017-18
Based upon feedback from Student and Faculty surveys
Internal resources and possibly assistance from our Portal vendor
Better student/faculty experience. Positive feedback on surveys.
$20K per year
New NCC website – After completing the portal rollout we will begin the process of designing and delivering a new web presence to NCC
ITS
Summer of 2017 and Fall of 2018
Web site is aged and requires a new, fresh look. It must be mobile friendly and provide analytics for management
Internal resources and assistance from our Website vendor
Better student/faculty experience. Mobile friendly and better designed for analytics.
Initial $50K investment. Annual maintenance cost will remain the same.
12
Information Technology Plan
Customer-Focused Service (Provide information technology products and service that meets the needs of
NCC and achieves superior customer service responsiveness and satisfaction.)
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
GOAL 2: Student Persistence and Success
OBJECTIVE 3: To provide the support services necessary for students to realize their maximum potential.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
New Help desk system - investigate a more user friendly and easier to use help desk ticketing system
ITS
Academic year 2018-19
Aged application that is end of life. Received complaints that the system is not user friendly.
Internal resources and vendor implementation services.
Fully implemented system that provides a user-friendly experience.
$25K implementation cost Need 2018-2019
Mobile application - provide mobile apps that will allow students to access Banner functionality from their mobile devices.
ITS
Academic year 2017-18
Although a very successful launch of the first generation of the NCC mobile application, more features are needed. The ability to pay your bill online and see financial aid will be added in the next release of the app.
Internal resources and vendor implementation services.
Fully implemented system that provides an enhanced user experience.
$5K implementation cost.
13
Information Technology Plan
Customer-Focused Service (Provide information technology products and service that meets the needs of
NCC and achieves superior customer service responsiveness and satisfaction.)
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
GOAL 2: Student Persistence and Success
OBJECTIVE 3: To provide the support services necessary for students to realize their maximum potential.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Windows 10 – Migrate all College users to the next generation of OS.
ITS
Academic year 2017-18
College should remain current with the latest version of Microsoft operating system. Released several years ago, this is now a stable and fully accepted platform.
Internal staff resources
All computers on campus converted to a Windows 10 operating system
No additional cost associated with this.
Enhancements to Queueing system – work closely with user departments and vendor to improve and stabilize the Qnomy application.
ITS
Academic year 2017-18
After the initial implementation, discovered modification development required
Internal resources and vendor implementation services.
Updated system that provides an enhanced user experience
$10K for vendor implementation services.
14
Information Technology Plan
Customer-Focused Service (Provide information technology products and service that meets the needs of
NCC and achieves superior customer service responsiveness and satisfaction.)
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
GOAL 2: Student Persistence and Success
OBJECTIVE 3: To provide the support services necessary for students to realize their maximum potential.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Degreeworks – (Student Advisement Degree Audit) a web- based application that allows students to view their progress towards a degree. (SUNY mandate).
ITS
Academic year 2017-18 (Registrar defining timeline)
SUNY initiative- will enhance the student experience when performing degree audits
Internal resources and SUNY application experts.
Fully implemented system that provides an enhanced user experience.
Already paid as a SUNY unfunded mandate.
College Scheduler – Allows students to search for classes based on their availability. This will provide the College with backend data
ITS
Academic year 2017-18
Need to enhance the student Advisement process. This will provide the student with an improved class scheduling experience.
Internal resources and vendor implementation services.
Fully implemented system that provides an enhanced user experience.
$50K per year.
15
Information Technology Plan
Customer-Focused Service (Provide information technology products and service that meets the needs of
NCC and achieves superior customer service responsiveness and satisfaction.)
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
GOAL 2: Student Persistence and Success
OBJECTIVE 3: To provide the support services necessary for students to realize their maximum potential.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Digital signage – continued expansion of digital signage throughout the campus. This will be used for promoting important college/department events.
ITS
Academic year 2017-18
Need to provide digital communication to the students and faculty
Internal resource. Cost of required hardware and software.
Additional usage of digital signage around campus.
$20K per year for hardware and software licenses.
New web applications – Major development will be in the following areas:
a) Adjunct contract
process b) Appointment
applications
ITS
Academic year 2017-18
Need to replace outdated manual process with a more efficient and effective automated process
Internal staff resources
Automating several manual processes
Possible PT contract for developer
16
Information Technology Plan
Instructional Technologies (Support faculty and students by delivering current tools and technological
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
advancements to enable accessible academic innovation in instructional delivery, learning and research; preparing for today’s workplace.)
GOAL 2: Student Persistence and Success
OBJECTIVE 3: To provide the support services necessary for students to realize their maximum potential.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Continued Integration of Audio Visual - into ITS operations and strategically standardize audio/visual equipment across all classrooms to provide a uniform experience for faculty and improve functionality; including laboratories.
ITS
This
integration will continue through the 2018-21 plan
Tighter integration with the core ITS operations will provide a more efficient and effective operation.
Internal staff resources.
A more effective Audio/Visual operation.
none
Expansion of classroom technology. Support requests made via Pegasus for Tech Fee funding to supply smartboards and projectors in the classrooms.
ITS
This will continue through the 2018-21 plan
Support the Academic mission in providing an enhanced classroom experience for our students
New equipment (LED screens, Smart boards, etc.)
Internal A/V resources to install equipment
Enhanced classroom experience for our students.
$30K per year – Tech Fees
17
Information Technology Plan
Instructional Technologies (Support faculty and students by delivering current tools and technological
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
advancements to enable accessible academic innovation in instructional delivery, learning and research; preparing for today’s workplace.)
GOAL 2: Student Persistence and Success
OBJECTIVE 3: To provide the support services necessary for students to realize their maximum potential.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Blackboard – continue to work with Distance Education to further expand and enhance the use of Blackboard throughout the campus.
ITS
This will continue through the 2018-21 plan
Assist and coordinate technology efforts between ITS and Distance Education.
Internal resources from both ITS and Distance Education.
Expansion and enhanced use of Blackboard application throughout the campus.
none
18
Information Technology Plan
Administrative Support (Provide operating efficiencies by developing and maintaining the appropriate
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
technology, systems and tools for administrative offices and programs in a cost effective manner.)
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Banner workflow –re-establish the project that automates the grade change approval process. Investigate expansion to other processes.
ITS
This will continue through the 2018- 21 plan
Need to automate many processes in back office operations.
Internal resources and consulting as needed
Increased efficiencies through automation.
$10K per year for consulting
Unimarket expansion - assist in the implementation of the Phase 2 of e-procurement
ITS
This will continue through the 2018- 21 plan
Need to automate the outdated paper requisition process. Need to increase efficiencies in Procurement
Procurement and ITS internal resources. External Consulting expenses.
Increased efficiencies through automation
Will be noted on the Procurement budget.
19
Information Technology Plan
Administrative Support (Provide operating efficiencies by developing and maintaining the appropriate
STRATEGIC PLAN CYCLE: 2018-2021 DEPARTMENT: ITS
technology, systems and tools for administrative offices and programs in a cost effective manner.)
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
HR/PeopleSoft implementation – work with the County and College personnel on the implementation of the new HR/Payroll system
ITS
Sometime in 2017 (dependent on County timeline)
Old County payroll system is at end-of life. New PeopleSoft system will enhance automation in the payroll process.
ITS developers
Successful implementation of PeopleSoft system.
None
EMS - expand the usage of this scheduling software to include conference rooms and refine the process of scheduling courses in Banner. EMS will replace our current Adastra system.
ITS
Continue the rollout of the EMS scheduling for software capabilities during the 2017-18 academic year.
Need for a software tool to enhance the management of space on campus.
Internal resources and consulting as needed
Increased efficiencies through automation and better analytics related to space utilization.
$10K per year in consulting expense.
20
Information Technology Plan
STRATEGIC PLAN CYCLE: 2018-2021 Information Security DEPARTMENT: ITS
(Protect the confidentiality, integrity and availability of the Institution’s
information systems in support of the faculty, staff, and students at Nassau Community College.)
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Security Plan – develop a comprehensive security plan for the College. A periodic training program should be established to inform and educate end-users.
ITS
Academic
year 2017 - 18
Although several pieces of IT security are documented in various forms. A single IT Security Plan is needed (referenced by our external auditors)
Internal resources
Comprehensive security plan and training program.
Possible overtime required.
Cybersecurity – obtain training and possibly outside consulting to assist the department with the ongoing threat of cybercrime.
ITS
This will continue through the 2018-21 plan
This is an increasing threat to all organizations. Training and enhanced tools are required.
Training and possible purchase of system tools and utilities.
Enhanced knowledge and awareness of the cybersecurity threat.
$10K per
year in training.
21
Information Technology Plan
STRATEGIC PLAN CYCLE: 2018-2021 ITS Resource Management DEPARTMENT: ITS
(Ensure effective management of information technology resources through careful planning,
analysis, coordination, and oversight of all operations, systems, services, budgets, personnel, and associated support functions.
GOAL 4: Stewardship.
OBJECTIVE 2: To provide administrative leadership that assures educational quality, furnishes adequate student support services, maintains effective budgeting and facilities management, and stimulates planning for the future of the College.
STRATEGY
RESPONSIBILITY
TIMELINE
UNDERLYING ASSESSMENT
REQUIRED
RESOURCES
OUTCOMES/METRICS
ANNUAL
FINANCIAL PLAN
Change control/ Production lockdown – enhance and more effectively manage/monitor program change control
ITS
This will
continue through the 2018-21 plan
Need to automate and more effectively manage program updates to the production environment
Internal resources and possibly a 3rd
party software tool.
More effective and controlled production environment
None
Automating user request and documentation process. - Through the use of software tools such as Service Now, automate the processing of user requests.
ITS
This will
continue through the 2018-21 plan
Need to automate the user request system. Currently there is a lack of management reporting and lack of efficiency in the process.
Internal resources and possibly a 3rd
party software tool.
More effective and efficient process. Better reporting to manage the process.
$10k per
year starting in 2018-2019