UNIT 5: PROFESSIONAL DEVELOPMENT FOR STRATEGIC MANAGERS

Strategic Goals and Directions of Mcdonald

Akinyemi Oluwayinka John(Assumed Regional manager)

(Stanfords college, Birmingham campus)January, 2014

CONTENTS• Introduction

• Mission Statement

• Core Goals: Strategic Goals and Objectives

• Strategic Directions

• United States Market

• Europe Market

• Asia-pacific, middle east and Africa markets

• Strategic Plans

• Personal Skills

• Professional Skills

• References

INTRODUCTION• The McDonald’s Corporation

is the number one world’s largest chain of hamburger fast food restaurants, serving more than 68 million customers daily in 119 countries.

• Founded: May 15, 1940

• Headquarters: Oak Brook, Illinois, United States of America

• CEO: Donald Thompson

• Founders: Maurice and Richard McDonald

MISSION STATEMENT

‘To be our customers' favourite place and way to eat and drink. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers' experience’ (McDonald 2014).

STRATEGIC GOALS

1.Place the customer experience at the core of all we do

STRATEGIC OBJECTIVES

1. Our customers are the reason for our existence. We demonstrate our appreciation by providing them with high quality food and superior service in a clean, welcoming environment, at a great value.

CORE GOAL: QUALITY, SERVICE, CLEANLINESS AND VALUE (QSC&V) FOR EACH AND EVERY CUSTOMER, EACH AND EVERY TIME.

…….CON’T

2.Committed to our people

2. We provide opportunity, nurture talent, develop leaders and reward achievement. We believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to our continued success.

GOALS OBJECTIVES

…….CON’T

3. Believe in the McDonald’s System

4. Operate our business ethically

3. Our business model, characterised by our “three-legged stool” of owner/operators, suppliers, and company employees, is our foundation, and balancing the interests of all three groups is key.

4. Sound ethics is good business. At McDonald’s, we hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.

GOALS OBJECTIVES

…….CON’T

5. Give back to our communities

6. Grow our business profitably

5. We take seriously the responsibilities

that come with being a leader. We help

our customers build better

communities, support Ronald

McDonald House Charities, and

leverage our size, scope and resources

to help make the world a better place.

6. McDonald’s is a publicly traded

company. As such, we work to provide

sustained profitable growth for our

shareholders. This requires a

continuous focus on our customers

and the health of our system.

GOALS OBJECTIVES

…….CON’T

7. Strive continually to improve

7. We are a learning organization that

aims to anticipate and respond to

changing customer, employee and

system needs through constant

evolution and innovation.

GOALS OBJECTIVES

STRATEGIC DIRECTIONS

McDonald’s strategic plan is called ‘plan to win’. The concept of this plan is for McDonald’s to not be the biggest fast food restaurant chain, but to be the best fast food restaurant chain. McDonald’s tries to achieve this by applying the five P’s:

1. People,

2. products,

3. place,

4. price and

5. promotion.

Along with this our firm also incorporate geographic strategic plans.

UNITED STATES MARKET

• In the U.S., McDonald’s strategic plan continues to focus on breakfast, chicken, beverages and convenience. These are the core areas in the United States.

• McDonald’s has launched the Southern Style Chicken Biscuit for breakfast and the Southern Style Chicken Sandwich for lunch and dinner.

• In the beverage business, McDonald’s starting introducing new hot specialty coffee offerings on a market-by-market basis.

EUROPE MARKET

• McDonald’s uses a tiered menu approach. This menu features:

Premium selections,

Classic menu, and

Everyday affordable offerings.

They also complement these with new products and limited-time food promotions.

ASIA-PACIFIC, MIDDLE EAST AND AFRICA MARKETS

• McDonald’s strategic plan is focused around:

Convenience,

Breakfast,

Core menu extensions and

Value.

McDonalds incorporates organizational strategic plans which include

o Better restaurant operations,

o Placing the customer first,

o Menu variety and

o Beverage choice.

With McDonald’s overall strategic direction and its geographical strategic plans make McDonald’s global brand gain a very high turnover rate and more positive financial results till date.

PERSONAL SKILLS

• Self Confident

• Communication Skills

• Decision Making

• Management Skills

• Problem Solving

• Creative Skills

PROFESSIONAL SKILLS

• Leadership Skills

• Leading and Mentoring Skills

• Counselling Skills

• Coaching and Mentoring Skills

• Applying Occupational Standards to Identify

THANK YOU!!!

REFERENCESAnswers (2014) What are the Aims and Objectives of McDonalds? [online] available from <http://wiki.answers.com/Q/What_are_the_aims_and_objectives_of_McDonalds#slide=1&article=What_are_the_aims_and_objectives_of_McDonalds> [18 January 2014]

Forbes (2014) McDonald's Recipe for Success Brought New CEO to the Table [online] available from <http://www.forbes.com/sites/deborahljacobs/2012/03/22/mcdonalds-recipe-for-success-brought-new-ceo-to-the-table/> [18 January 2014]

McDonalds (2014) Mission & Values [online] available from <http://www.aboutmcdonalds.com/mcd/our_company/mission_and_values.html> [20 January 2014]

McDonalds (2014) Company Profile [online] available from <http://www.aboutmcdonalds.com/mcd/investors/company_profile.html> [18 January 2014]

McDonalds (2014) What Makes McDonald's? [online] available from <http://www.mcdonalds.co.uk/ukhome/whatmakesmcdonalds/questions/running-the-bsiness/business-strategy/what-are-the-business-aims-and-objectives-for-mcdonalds-in-the-uk.html> [18 January 2014]

McDonalds (2014) Your McDonald’s Journey Starts Here [online] available from <http://www.aboutmcdonalds.com/mcd/student_zone.html> [18 January 2014]