stp (coastal trading) key performance indicators, … (coastal trading) key performance indicators,...

STP (Coastal trading) Key Performance Indicators, Measures and Evidence

Note: These KPIs are consistent with the goals outlined in the Portfolio’s Budget Statement under Programme 2.2 –improving the performance of the

surface transport sector for the benefit of all Australians.

Regulator Key Performance

Indicators [standard – not able to be changed]

Measures Evidence

Coastal Trading

(Revitalising Australian Shipping)

Act 2012

Maritime and

Shipping Branch

(incorporating the Shipping Business

Unit)

Department of

Infrastructure and Regional

Development

Regulator does not unnecessarily impede the efficient operation of

regulated entities.

Applications for licences are considered in a timely manner.

Percentage of applications that are automatically approved under the Act because a decision has not been made within the set timeframe (new evidence).

Maintain an understanding of the operating environment of the industry or organisation, or the circumstances of

individuals and the current and emerging issues that affect the sector.

Informal feedback from licence holders via phone, email and face to face meetings.

Annual industry consultation. Annual stakeholder survey undertaken and any key issues identified and changes reported

back to stakeholders (new evidence).

Communication with regulated entities is clear, targeted and

effective.

Guidance and information provided that is up to date, clear, accessible and concise through media appropriate to the

target audience.

Information on the licensing system is available on the Department’s website, along with information on applications received and granted and reports submitted under the Act.

General announcements made by Industry Bulletin, which is emailed to all Coastal Trading Licensing System (CTLS) contacts,

published on CTLS and on the Department’s website. Informal feedback received from licence holders via phone, email

and face to face meetings is recorded and incorporated into review processes.

Information complies with the Government’s accessibility standards.

Information on review processes and making a compliment/complaint available for applicants/licence holders.

Information is maintained and compliments/complaints are managed effectively (new evidence).

Refusal emails contain information on review processes available under legislation or Departmental procedures.






Measures Evidence

Advice is consistent and supports predictable outcomes.

Published licence flowcharts clearly outline how the application and decision processes work.

Updated flowcharts clarify the minimum and maximum timeframes for a decision (new evidence).

Actions undertaken by

regulator are proportionate to the

regulatory risk being managed.

Application of a risk-based, proportionate

approach to compliance obligations, engagement and regulatory enforcement

actions.

Compliance policy reflects risk-based, proportionate and voluntary

compliance principles (new evidence).

Compliance and

monitoring approaches are streamlined and co-ordinated.

Information requests are tailored and

only made when necessary to secure regulatory objectives, and only then in a way that minimises impact.

Information contained in voyage notifications and reports is

checked and utilised if possible before a request for information is made to a licence holder.

Monitoring and inspection approaches based on risk and, where possible, take into account the circumstance and

operations needs of the regulated entity.

Monitoring and enforcement policy reflects risk-based, proportionate and voluntary compliance principles (new evidence).

Regulator is open and transparent in its

dealings with regulated entities.

Shipping Business Unit is open and responsive to requests from

applicants/licence holders regarding the operation of the regulatory framework and approaches implemented by the

Shipping Business Unit.

Information on the operation of the Act, notification and reporting requirements, including non-performed voyages, is available on

the website (licence flowcharts). Email and phone advice provided is consistent with the published information.

Informal feedback received from licence holders via phone, email and face to face meetings is recorded and incorporated into

review processes.

Shipping Business Unit’s performance measurement results are published in a

timely manner to ensure accountability to the public.

Results of stakeholder surveys and self-assessment against Regulator Performance Framework published in a timely manner

on Department’s website (new evidence).






Measures Evidence

Regulator actively contributes to the continuous

improvement of regulatory frameworks.

Cooperative and collaborative relationships with stakeholders established and maintained to promote

trust and improve the efficiency and effectiveness of the regulatory

framework.

Informal feedback received from licence holders via phone, email and face to face meetings is recorded and incorporated into review processes.

Annual industry consultation. Annual stakeholder surveys

undertaken and any changes communicated back to stakeholders (new evidence).

Compliment/complaint process available for applicants/licence holders. Compliments/complaints are managed effectively and communicated to relevant parties (new evidence).

STP (Federal Interstate Registration Scheme) Key Performance Indicators, Measures and Evidence

Note: These KPIs are consistent with the goals outlined in the Portfolio’s Budget Statement under Programme 2.2 –improving the performance of the surface transport sector for the benefit of all Australians.

Regulator Key Performance Indicators [standard – not able to be changed]

Measures Evidence

Federal Interstate Registration Scheme (FIRS), as established

by the Interstate Road

Transport Act 1985 and Interstate Road

Transport Charge Act 1985.

Surface Transport

Productivity Branch

Department of


Development

Regulator does not unnecessarily impede the efficient operation of regulated entities.

Department encourages the states and territories to administer the Act and regulations consistent with the state and territory legislation and Heavy Vehicle National Law (HVNL) obligations.

Administration issues are raised with jurisdictional administrators.

Annual industry consultation. Annual stakeholder survey undertaken and any key issues identified and changes reported back to stakeholders (new

evidence).

Communication with regulated entities is clear, targeted and effective.

Department facilitates communication between regulated entities and jurisdictional administrators.

FIRS Hotline calls are responded to in a timely and efficient manner, with referrals to jurisdictions where appropriate.

Departmental website provides clear information on

eligibility and application process, with links to jurisdictions where appropriate.


evidence).

Engagement with industry before changing policies and practices under the Scheme.

Stakeholders are consulted before any changes to the Scheme.





Measures Evidence

evidence).

Stakeholders are made aware of the phasing out of FIRS in the lead up to the introduction of, and transition to, the new national heavy vehicle

registration scheme (HVNL), including:

via written notification (via state and territory

registration authorities as agents for the Commonwealth) at an early stage; and

during any contact with the FIRS hotline or enquiries with relevant state and territory registration authorities.

Actions undertaken by the regulator are proportionate to the

regulatory risk being managed.

Engage with jurisdictions to encourage application of risk-based approaches to compliance and enforcement.

Department facilitates communication between regulated entities and jurisdictions to encourage compliance strategies that are proportionate.

Annual industry consultation. Annual stakeholder survey undertaken and any key issues identified and changes reported back to stakeholders (new evidence).

Compliance and monitoring approaches are streamlined and co-

ordinated.

Monitor approach of jurisdictions to encourage no additional compliance for FIRS registered vehicles compared to vehicles that are registered under

the HVNL or state schemes.

The Department to write to jurisdictions requesting information about how FIRS compliance and enforcement is undertaken, including any changes in

enforcement policy or practice. The Department will use this information to encourage jurisdictional administrators to promote clear and consistent




Measures Evidence

information about compliance and enforcement, and

not to impose unnecessary compliance burdens on regulated entities.

The regulator is open

and transparent in its dealings with regulated entities.

Regulated entities have open avenues for dealing

directly with the Department and perceive the Department as open, transparent and responsive.

FIRS Hotline and FIRS website provide a direct avenue

for regulated entities to contact the Department.

Annual industry consultation. Annual stakeholder survey undertaken and any key issues identified and

changes reported back to stakeholders (new evidence).

Ensure jurisdictions advise regulated entities that they may seek review from the Commonwealth Minister. Regulated entities dissatisfied with

decisions may also take their case to the Administrative Appeals Tribunal (AAT).

Monitor stakeholder correspondence where regulated entities are aggrieved and take action where required (no complaints received, to date, that

require action by Minister or AAT).

The regulator actively

contributes to the continuous

improvement of regulatory frameworks.

The Inter-Governmental Agreement for Heavy

Vehicle Reform, signed by all jurisdictions (except WA) on 19 August 2011, includes a commitment

by the Australian Government to close FIRS on the establishment of a national registration scheme for heavy vehicles administered by the National

Heavy Vehicle Regulator. A national registration scheme is expected to be implemented in 2018.

Any changes to FIRS regulatory framework will take

into consideration that the Australian Government is committed to close FIRS on the establishment of a

national registration scheme for heavy vehicles.

Stakeholders are made aware of the phasing out of FIRS with the introduction of the new national heavy

vehicle registration scheme (HVNL).

STP (Part X) Key Performance Indicators, Measures and Evidence

Note: These KPIs are consistent with the goals outlined in the Portfolio’s Budget Statement under Programme 2.2 –improving the performance of the surface

transport sector for the benefit of all Australians.


Indicators (standard)

Measures Evidence

Part X of the Competition and Consumer Act 2010

and Competition and Consumer Regulations

2010

Office of the Registrar of

Liner Shipping

Department of

Infrastructure and Regional Development

Regulator does not unnecessarily impede the

efficient operation of regulated entities.

Applications for provisional and final registration of conference agreements and registration of

agents are considered in a timely manner and in accordance with the statutory requirements.

Percentage of applications for conference agreements processed within statutory timeframe.

Percentage of applications for registration of agents processed within 10 working days.

Maintain an understanding of the operating

environment of the industry or organisation, or the circumstances of individuals and the current and emerging issues that affect the sector.

Informal feedback from applicants via phone, email and face

to face meetings.

Annual industry consultation. Annual stakeholder survey undertaken and any key issues identified and changes

reported back to stakeholders (new evidence).

Communication with regulated entities is clear,

targeted and effective.

Guidance and information provided that is up to date, clear, accessible and concise through media

appropriate to the target audience.

Information on the registration process under Part X of the Competition and Consumer Act 2010 is clear and easy to find

on the Department’s website.

Feedback on the effectiveness of the Department’s communication with stakeholders is sought and responded to,

including through an annual stakeholder survey (new evidence).

Published information complies with the government’s accessibility standards.

Any changes to contact details for the Office of the Registrar

of Liner Shipping are promptly updated on the Department website and the Australian Government directory is notified within 10 working days (new evidence).

Information on review processes and making a compliment/complaint available for applicants and published

on the Department’s website (new evidence)




Regulator Key Performance Indicators (standard)

Measures Evidence


Internal guidance material (guidelines and checklists) is made available to staff that ensures that decisions take into account

precedent and are consistent.

Feedback from stakeholders, including through the annual

stakeholder survey, indicates that the decision process is perceived to be predictable (new evidence).

Application flowcharts and instructions are updated within 15

days of any major process change (new evidence).

Actions undertaken by regulator are

proportionate to the regulatory risk being managed.

Application of a risk-based, proportionate approach to compliance obligations, engagement

and regulatory enforcement actions.

Compliance policy reflects risk-based, proportionate and voluntary compliance principles (new evidence).

Compliance and monitoring approaches

are streamlined and co-ordinated.

Information requests are tailored and only made when necessary to secure regulatory objectives,

and only then in a way that minimises impact.

Stakeholders are consulted, including through an annual survey, on ways that the burden of information requests

could be reduced (new evidence).

Monitoring and inspection approaches based on risk and, where possible, take into account the

circumstance and operational needs of the regulated entity.

Compliance strategy reflects risk-based, proportionate and voluntary compliance principles (new evidence).

Regulator is open and transparent in its dealings

with regulated entities.

The Office of the Registrar of Liner Shipping is open and responsive to requests from

applicants/peak bodies regarding the operation of the regulatory framework and approaches

implemented.

Information on the operation of the Act available on the website (application flowcharts, forms and text descriptions).

Email and phone advice provided is consistent with the published information.

Informal feedback received from applicants via phone, email and face to face meetings is recorded and incorporated into review processes.

Complaints received in relation to registered conference agreements are actioned as soon as possible or within 10




Regulator Key Performance Indicators (standard)

Measures Evidence

working days.

During/after the registration process information is made

available on reporting requirements and other obligations for applicants registering a conference agreement.

Regulator’s performance measurement results

are published in a timely manner to ensure accountability to the public.

Results of stakeholder surveys and self-assessment against

Regulator Performance Framework will be assessed by the Department and consolidated information will be published

on the Department’s website (new evidence).

Regulator actively contributes to the

continuous improvement of regulatory frameworks.

Cooperative and collaborative relationships with stakeholders established and maintained to

promote trust and improve the efficiency of the regulatory framework. Regulators engage stakeholders in the development of options to

reduce compliance costs.

Annual stakeholder survey undertaken and any key issues identified and changes reported back to stakeholders (new

evidence). This is in addition to informal feedback received from applicants via phone, email and face to face meetings being recorded and incorporated into review processes.

Compliment/complaint process available for applicants, information on how to contact the Registrar of Liner Shipping is kept up to date and published. Compliments/complaints are

managed effectively (new evidence).

STP (Tax incentives) Key Performance Indicators, Measures and Evidence



Regulator Key Performance Indicators

[standard – not able to be changed]

Measures Evidence

Shipping Reform

(Tax Incentives) Act 2012

Maritime and Shipping Branch

Department of Infrastructure and

Regional Development

Regulator does not

unnecessarily impede the efficient operation of

regulated entities.

Applications for access to tax incentives (notices

and certificates) are considered in a timely manner.

Percentage of applications processed within target

timeframes. The Department endeavours to:

Acknowledge receipt of application within 5 business

days.

Assess Income Tax Exemption (ITE) notices/certificates within 20 business days from receipt of complete

application.

Assess non ITE notices/certificates within 20 business days from receipt of complete application.

Maintain an understanding of the operating environment of the industry or organisation, or the circumstances of individuals and the current

and emerging issues that affect the sector.

Informal feedback from applicants via phone, email and face to face meetings is recorded and incorporated into review processes.

Annual stakeholder survey undertaken and any key issues identified and changes reported back to stakeholders (new evidence)


Guidance and information provided that is up to date, clear, accessible and concise through media appropriate to the target audience.

Information on the number and types of notices and certificates issued per calendar year is published on the Department’s website.

Information on the application process under the Act is available on the Department’s website.

Feedback on the effectiveness of the Department’s communication with stakeholders is sought and responded to, including through an annual stakeholder survey (new

evidence).

Information complies with the Government’s accessibility






Measures Evidence

standards.

Information on review processes and making a compliment/complaint available for applicants and

published on the Department’s website (new evidence).


Internal guidance material (guidelines and checklists) are made available to staff to ensure that decisions take into

account precedent and are consistent.

Feedback from stakeholders, including the annual

stakeholder survey, indicates that the decision process is perceived to be predictable (new evidence).

Instructions on applying for certificates/notices are updated

within 15 business days of any major process change (new evidence).

Actions undertaken by

regulator are proportionate to the regulatory risk being

managed.

Application of a risk-based, proportionate

approach to compliance obligations, engagement and regulatory enforcement actions.

Published compliance policy reflects risk-based,

proportionate and voluntary compliance principles (new evidence).

Compliance and

monitoring approaches are streamlined and co-

Information requests are tailored and only made

when necessary to secure regulatory objectives, and only then in a way that minimises impact.

Stakeholders are consulted, including through an annual

survey, on ways that the burden of information requests could be reduced (new evidence).






Measures Evidence

ordinated. Monitoring and inspection approaches based on risk and, where possible, take into account the circumstance and operational needs of the

regulated entity.

Published compliance policy reflects risk-based, proportionate and voluntary compliance principles (new evidence).

Regulator is open and transparent in its dealings

with regulated entities.

The Maritime Economic Regulation team is open and responsive to requests from applicants/peak

bodies regarding the operation of the regulatory framework and approaches implemented.

Information on the operation of the Act is available on the website (application flowcharts, forms and text

descriptions).

Email and phone advice provided is consistent with

published information.

Informal feedback received from applicants via phone, email and face to face meetings is recorded and incorporated into

review processes.

Regulator’s performance measurement results are published in a timely manner to ensure

accountability to the public.

Results of stakeholder surveys and self-assessment against Regulator Performance Framework will be assessed by the

Department and consolidated information will be published on the Department’s website (new evidence).

Regulator actively

contributes to the continuous improvement of regulatory

frameworks.

Cooperative and collaborative relationships with

stakeholders established and maintained to promote trust and improve the efficiency of the regulatory framework. Regulators engage

stakeholders in the development of options to reduce compliance costs.

Annual stakeholder survey undertaken and any key issues

identified and changes reported back to stakeholders (new evidence). This is in addition to informal feedback received from stakeholders via phone, email and face to face

meetings being recorded and incorporated into review processes.

Compliment/complaint process available for applicants, information on how to contact the Department is kept up to date and published online (new evidence).

STP (Vehicle Safety Standards) Key Performance Indicators, Measures and Evidence

Note: These KPIs are consistent with the goals outlined in the Portfolio’s Budget Statement under Programme 2.3 –developing a safer road transport system

by working to make vehicles and occupants safer, and drivers more informed.

Regulator Key Performance Indicator [standard – not able to be changed]

Measures Evidence

Motor Vehicle Standards Act 1989

Vehicle Safety

Standards Branch (VSSB)

Department of


Development

Regulator does not unnecessarily impede the efficient operation of regulated entities.

Assessments are made in a timely fashion.

95% of applications for new type approvals are decided within 25 working days.

95% of applications for import approval are decided within 20 working days.

95% of applications for used import plate approval are decided within 5 working days of the submission of a vehicle inspection certificate.

Service level standards are reviewed annually to identify opportunities to improve past performance targets.

Develop a Customer Service Charter and undertake an annual review of service level standards.

Maintain an understanding of the operating environment of the industry or organisation, or the circumstances of individuals and the current and emerging issues that affect the sector.

Regular stakeholder consultation through established stakeholder forums (*), the Motor Vehicle Standards Act Review, annual stakeholder survey and informal feedback from applicants via phone, email and face-to-face meetings. Key issues identified and changes reported back to stakeholders.


Publish guidance and information that is up to date, clear, accessible and concise through media appropriate to the target audience.

Published information complies with the Government’s accessibility standards.

Feedback from stakeholders, including through the annual stakeholder survey.

Guidance and information is reviewed and updated as necessary following changes to legislation/legislative instruments, and outcomes of external reviews such as audit reports and court decisions.

Engagement with industry before changing legislation, policies or practices.

All changes to legislation, policies or practices are appropriately discussed at established stakeholder forums (*) with broader community consultation undertaken where appropriate.

Annual stakeholder survey undertaken and any key issues identified and changes reported back to stakeholders (new evidence). This is in addition to informal feedback received from stakeholders via phone, email and face to face meetings being





Measures Evidence

recorded and incorporated into review processes.

Advice is consistent and supports outcomes.

Internal guidance material (guidelines and checklists) is made available to staff that ensures that decisions take into account precedent and are consistent.

Feedback from stakeholders, including through the annual stakeholder survey, indicates that the decision process is, and is perceived to be, fair and consistent.

Compliment/complaint process available to all applicants with information on how to access appeal/review options. Compliments/complaints are managed in accordance with the Department’s Customer Services Charter.

Actions undertaken by regulator are proportionate to the regulatory risk being managed.

An annual compliance plan, based on risk assessment, is agreed by the Executive and implemented by VSSB, with flexibility to address new circumstances (changes to be agreed at Executive Director level).

Systemic safety issues identified by VSSB are addressed

appropriately (including liaison with the ACCC and relevant

companies to ensure recalls are announced in the most efficient

way).

Audits, inspections, information seminars and other compliance

activities are conducted effectively, with identified issues

addressed satisfactorily.

Compliance related policy documents are published and reviewed regularly. Compliance policy reflects risk-based, proportionate and voluntary compliance principles.

Compliance and monitoring approaches are streamlined and co-ordinated.

Depending on the compliance activity, VSSB will coordinate at an appropriate level with other regulatory authorities such as state and territory vehicle registration authorities, the National Heavy Vehicle Regulator, the ACCC, Immigration and Border

Compliance activities are coordinated with other relevant authorities where appropriate (including to maximise the likelihood of success).





Measures Evidence

Protection, the AFP and state police forces.

Regulator is open and transparent in its dealings with regulated entities.

Information on VSSB’s performance is publicly available. Results of stakeholder surveys and self-assessment against Regulator Performance Framework published on Department’s website (new evidence).

Applicants are provided with access to relevant information and reasoning behind decisions.

Correspondence informing stakeholders of decisions includes clear reasons for decisions, especially where a request has not been supported.

Compliment/complaint process available to all applicants with information on how to access appeal/review options. Compliments/complaints are managed in accordance with the Department’s Customer Services Charter.

Regulator actively contributes to the continuous improvement of regulatory frameworks.

Australia’s motor vehicle standards are aligned with international standards.

Number of UN Regulations applied. Number of ADRs aligned with UN Regulations.

Number of amendments made to ADRs to remove Australian specific content.

Stakeholders have opportunity to work with the regulator to improve the regulatory framework.

Regular stakeholder consultation through established stakeholder forums (*), Motor Vehicle Standards Act Review, annual stakeholder survey and informal feedback from applicants via phone, email and face-to-face meetings. Key issues identified and changes reported back to stakeholders.

Business processes are incrementally improved over time

Department to demonstrate annual improvements business processes associated with record keeping, application processes and coordination of administrative functions.

* Established stakeholder forums include VSSB’s Australian Design Rule (ADR) and vehicle safety forums: the Strategic Vehicle Safety and Environment Group, the

Australian Motor Vehicle Certification Board and the Technical Liaison Group; and the Austroads Safety Task Force, the two Registered Automotive Workshop associations

and various sectoral groups.

stp (coastal trading) key performance indicators, … (coastal trading) key performance indicators,...

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