History tells us that in 1620 the first Europeans

travelled to North America to start a new life.

If you think about it, these Pilgrims were

actually transferees in a group move . . .

. . . and the ones who survived the

treacherous journey were

very thankful to reach the New

World.

Today, Paragon Relocation has helped many transferees and assignees with difficult

moves . . .

Maybe not as difficult as the Pilgrims’ voyage on the Mayflowerbut here are two tales of Thanksgiving for the service and care our transferees received as they discovered their own New Worlds.

A Medical

Emergency in a

Far-Away Land

Chapter One

An assignee and his wife were on assignment in Shunde, Guangzhou, China. The assignee was in the course of repatriation whereby the repatriation authorization had not been received by Paragon from the client.

One morning, the assignee’s wife had a stroke and the doctor in Shunde advised them to go to Hong Kong for further medical observation and treatment. To cross the China/Hong Kong border, the assignee would need his passport, which was in the hands of the mover for custom clearance purposes.

The Paragon Consultant coordinated between the assignee, the mover and the client HR contact to make sure the immigration documents were ready for the assignee, and at the same time, an approval for obtaining a re-application for the visa.

With the Paragon Consultant’s assistance, the assignee and his wife made it to Hong Kong, but then they could not find a hotel. The Paragon Consultant stepped in to help and remained in constant contact, day and night, to secure accommodations and provide the assignee some needed support.

Throughout the subsequent days, the Paragon Consultant stayed in touch with the assignee to make sure everything was alright. The assignee genuinely appreciated the extra care Paragon provided during a very difficult time.

The doctor in Hong Kong recommended that the assignee’s wife return to Northern Ireland for treatment and rest. The Paragon Consultant contacted the client to seek approval for an exception to travel back to Europe, and it was immediately obtained and executed.

Comments From Assignee: “Otis was, as usual, exemplary. His knowledge of the policy and procedures is second to none. His support through Paragon and his swift action made my wife's medical evacuation so much quicker as he arranged to have our passports returned, which had been handed over to the local Chinese Government as part of our visa application, allowing us to go to Hong Kong.”

Chapter Two

Heavy Lifting to a

Happy Ending

An executive level transferee was relocating from Italy to New York City. The packing and loading of the household goods proceeded perfectly.

The shipment arrived and cleared customs on schedule. Since the goods were being delivered to an apartment in the city, parking permits were needed along with reserving the elevator.

All was going very well – the team arrived on time, the elevator was available and the homeowner was directing the team on where to place all the items. When it came time for the dining room table and a couch to be moved, everything changed.

These items would not fit into the elevator, so the team decided to bring them up the stairs, except the items would not fit into the stairway. The items went back on the truck and they continued with the rest of the move.

The Paragon Consultant was in constant contact with the carrier. When it was determined that the large furniture items would not make it into the apartment the conventional way, they came up with a plan to hoist the items through a window in their 4th floor apartment. The Paragon Consultant ordered a survey for the following week (at an additional charge) to see if it was even possible.

Chapter One

As it turned out, it was going to be possible to bring the table and couch through the window. The Paragon Consultant went back to the client for approval – and it was approved!

The parking permit and the necessary permit from the city to hoist the items through the window were obtained. The building superintendent took charge of removing the window, while the workers organized the rigging equipment.

In record time, both the table and couch were pulled through the window and neatly placed in the apartment. The superintendent then replaced the window.

The transferee and his wife were thrilled to have the table and couch in their apartment and it was a wonderful conclusion to their international relocation.

Chapter Two

If you aren’t receiving the service you

deserve from your relocation company, it’s

time to give Paragon a call.

Our mission is

to provide

extraordinary

service, one family

at a time

and we prove it each

and every day!