steve kemish - keynote custserv january 2015
TRANSCRIPT
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@junctionagency
Only Ryanair
“We think Mrs McLeod should pay 60 euros for being so stupid,”
“She wasn’t able to print her boarding card because, as you know,
there are no internet cafes in Alicante, no hotels where they could print
them out for you, and you couldn’t get to a fax machine so some friend
at home can print them and fax them to you.
“She wrote to me last week asking for compensation and a gesture of
goodwill. To which we have replied, politely but firmly, thank you Mrs
McLeod but it was your ****-up.”
“99.98 per cent of Ryanair passengers did print their boarding passes
in advance: To those who don't, we say quite politely: ‘B***** off’”.
@junctionagency
Use video to give a human face
@junctionagency
THANK YOU FOR
LISTENING
Steve Kemish Managing Partner
Junction
@skemmo
@junctionagency