steps to success wib - cisco...steps to success: then and now s2s then static html pages no/limited...
TRANSCRIPT
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Partner Enablement
Offerings Workshop
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 1
Offerings Workshop
Steps to Success (S2S)
Inquiries to: wwpe-tools-s2s
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� Recognize Steps to Success benefits to accelerating partners capabilities for growth
� Understand how Steps to Success is organized
� Identify when to use in the customer engagement point
Session Objectives
At the end of this session, participants should be able to:
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 2
� Identify when to use in the customer engagement point
� Identify how to use Top Tools and Templates
� Identify when to use Leading Practices
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public25-10-06 2
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Cisco Partner Enablement
� Making Partner Enablement Work for You
� Hands-on Exercises
� Next Steps
Workshop Agenda
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 3© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 3
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Making Partner Enablement Work for YouTools within Sell, Deliver, and Support
Framework
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 4
Engagement Model
Framework
Offering Objectives
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Training
� Doubled Investment for
Marketing & Selling
� Doubled Investment
Tools
� Tripled Investment for
Talent Development
� Talent Attraction
Partner Enablement Investment – Driving ProductivityAccelerating Investments in 4 Key Deliverables Areas
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 5
Investment for Dedicated Partner Training Organization
� 100+ New Training Offerings in 2007
� Partner Specific Learning Framework
Investment
� Complete Solution Launches:
− Selling Content
− Training
− Tools
Investment for Top 10 Tools
� Launched Partner Practice Builder
� Enhanced Navigator
� Enhanced Steps to Success
Attraction
� Talent Readiness
� Talent Loyalty
Doubled Investment to Enable Your Workforce
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Partner EnablementAccelerating Sell, Deliver and Support Capabilities
Sales and Field Enablement� Introduction Processes
� Sales Readiness
� Design and Quote Tools
� Marketing Enablement
Support Enablement� Program
� Process
� Support Tools
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 6
� Marketing Enablement
Delivery Enablement� Methodology
and Best Practices
� Training and Lab Content
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Partner Enablement Lifecycle Model
SupportDeliverSellMarketDevelop
NAVCPI
CBTool
SBACD
CEPSBR
QB/SX SA
DS
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 7
DesignXpert
Talent
PPB
PEC
QS
PH PDI
S2S
TAC
CSW
Integrated
Platform
Program
Help
Training
DS
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Steps to Success: Then and Now
S2S Then
� Static HTML pages
� No/Limited Search Capabilities
� Content “dated”/ no EOL process
� Limited support
S2S Now
�Simplified single starting point
� Improved Search with enhanced meta data tagging and keyword references
�New Document Finder
�New Notification Manager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 8
� Limited support
� Limited Partner and Channel input
� Support only for Enterprise
�New Notification Manager
�New Universal Language Selector
�Added 5 more languages (15 total)
�Added more translated content
�Added Commercial Support
�Co-sponsored for extended team support: CA Advanced Services, WW Channels, Services Channels
�Continuous Improvement Process: EOL Content, Quarterly Releases
�Alignment: Partner Enablement Initiative/Tools, Solution Launches, Validate Designs and more
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Steps to Success Overview
�Business building platform providing step-by-step customer engagement model and associated resources
�Aligned with Lifecycle Services framework
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 9
�Aligned with Lifecycle Services framework
�Consistent engagement plan for sales, delivery and support of Advanced Technologies solutions
�Defines activities required in each phase of the network lifecycle for the entire engagement
�Methodology and content includes leading practices, tools and customizable templates
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Steps to Success Objectives
� Steps to Success builds business capabilities, enhance existing portfolio, expand practices and accelerate profitability by giving partners access to a field-proven methodology and associated resources, and is offered as a part of Cisco’s Partner Enablement initiative.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 10
Partner Enablement initiative.
� Steps to Success is a one-stop shop for partners wanting customer engagement models, technical project management methodologies and the associated resources to apply these processes when selling, delivering and supporting Cisco Advanced Technology solutions
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Steps to Success Benefits
� Direct Access to Cisco Knowledge and Resources
� Increase Productivity
� Increase Customer Satisfaction
� Sell higher into the account and sell more hardware, software,
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 11
� Sell higher into the account and sell more hardware, software, services, and professional services
� Build individual or team capabilities (trusted advisor)
� Streamline Overall Customer Engagement
� Easy transition and management of an Advanced Technology Practice
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Steps Partner users are telling us...
� 84% agreed/strongly agreed Steps to Success improved overall satisfaction with Cisco
� 82% have high/very high satisfaction with Steps to Success
� 73% Overall increase in productivity by partners using/reusing the methodology and content
� 64% found a reduction in support needed from Cisco
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 12
� 76% saw a decrease in deployment cycles
Plan-Design-Implement Phases: half the partner users are experiencing time savings of 15-34%
More partners (10%) are experiencing time savings of > 45%
“Having a proven methodology helps our business be more efficient and get things right the first time.”
Engineer, Service Provider
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Steps to Success Target User� Partners worldwide
� Deploying Cisco Advance Technology solutions
– Cisco Unified Communications
– Core Network Services (Advance Routing and Switching)
– Data Center Networking
–Security solutions
–Wireless solutions
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 13
� Addressing key markets
–Enterprise
–Midmarket
–Small and Medium-sized Business (SMB)
� All Roles
–Sales teams
–Project/Support managers
–Engineers
–Practice managers
� Top Partner User Profiles
� Engineers
� Account/Sales Managers
� Project Managers
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Mapping Network Lifecycle Services Framework to Phases & Roles
OperatePlan
OptimizeDesignPrepare
S2S
Network
Program S2SS2S
SupportDeliverSell
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 14
OptimizeDesign
Implement
Network Phase
Sample Roles
Sales Mgrs
Account Mgrs
Sales Engineers
Practice Mgr
Bus Dev Mgr
Design Eng
Field Eng
Project Mgr
Support Mgr
Project Mgr
Field Eng
Support Eng I, II, III Practice Mgr
Sales
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Steps to Success Process Framework
Cisco LifecycleBusiness Components
and Activities
Partner-Specific Service and Sales
Components, Activities
Steps to Success+ =
Start With the Service Components from the
Services Stack
Add Sales and Service Components for Partner-Specific Service and Sales
Modify the Original Service Components from the
Services Stack
Account Planning
Account Qualification
Account Planning
Account Qualification
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 15
Proof of Concept
Business Case Development
High-Level Design Development
Business Requirements Development
Technology Strategy Development
Customer Education
Proposal Development
Proposal Delivery
Phase
Proof of Concept
Business Case Development
High-Level Design Development
Business Requirements Development
Technology Strategy Development
Customer Education
Proposal Development
Proposal Delivery
PhasePhase
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Tools & Templates� Improves time-to-competency, partner profitability
� Provides richer training content by driving services repeatability
� Top Tools and Templates for customer quick wins
Unified Communications
Priority Assets
� Business requirements document
� Statement of Work templates by
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 16
Security
Wireless LAN
Route/Switch
Data Center Networking
Enterprise
Midmarket
SMB
� Statement of Work templates by phase
� Design documents
� Site survey template
� Cisco Unified Communications project plans and dial plans
� Analysis reports
� Network ready-for-use testing guides
� Cisco Unified Communications end-user training
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Leading Practices for Partners
Building Operation Services Skills and Capacity
• Provides ‘how to’ across:• Strategy & Management
• Structure & Operations
• Skills & Capacity
• Process & Tools
• Compensation
• Development of 27 Leading
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 17
• Development of 27 Leading Practices documents
• Covers: • Technology Practice
• Marketing & Sales
• Services Delivery
• Support Services
� Monitoring Networks
� Building a Support Framework
� Building Support Skills and Allocation
� Using Cisco Resources for Support
� Fundamentals to Selling Cisco Services
� Accelerating Your Cisco Sales
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Cisco Partner Enablement
� Making Partner Enablement Work for You
� Hands-on Exercises
� Next Steps
Train-the-Trainer Workshop Agenda
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 18© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 18
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Hands-on ExercisesUsing in Your Business Every Day
Location on Cisco.com
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 19
Scenarios and Exercises
Location on Cisco.com
cisco.com/go/stepstosuccess
Value of Final Output
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Hands on ExercisesUsing in your business every day
How can Steps to Success Accelerate My Capabilities for
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 20
Accelerate My Capabilities for Growth?
(Demo)
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Homepage: www.cisco.com/go/stepstosuccess
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 21
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Browse S2S for methodology and content
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 22
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Select Technology Solution Set
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 23
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Methodology and Content Organized by Business Operations and Lifecycle Phases
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 24
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Build Your Capabilities along Lifecycle
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 25
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Prepare Your Customer and Engagement Team
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 26
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Components control resources displayed
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 27
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Component #1 Links to Top Tools & Templates and Leading Practices
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 28
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Change Component for more resources
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 29
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Engagement transitions into Delivery
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 30
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After careful planning, start designing
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 31
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Select Components for more resources
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 32
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Use the plans and designs to Implement the customer solution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 33
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Hand off to Support. Sales Reengages
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 34
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Build your skills by working through the components of the engagement model
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 35
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Resources for Support, Sales, Practice Managers
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 36
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Hands on ExercisesUsing in your business every day
New Features:
Market Segment Radials
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 37
-Market Segment Radials
-Universal Language Selector
-Document Finder
-Notification Manager
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Supports 3 key markets for global engagements
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 38
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Customize methodology and associated resources by market segment
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Components customized by market segment
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 40
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Associated Resources & Activities customized by market segment
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 41
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Universal Language Selector Supports Worldwide Channel Partners
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 42
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Language Selection Applies for Session
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 43
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Spanish Project Methodology and PM Diagram
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 44
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Spanish Top Tools and Templates
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 45
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Defaults English + available translation
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 46
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Select Chinese to see available resources
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 47
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Chinese Project Methodology and PM Diagram
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 48
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Chinese Top Tools and Templates
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 49
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Tools Section: Search, Document Finder, and Notification Manager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 50
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Document Finder
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 51
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Results Are Organized by Components
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 52
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Notification Manager to get alerts on update for downloaded content
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 53
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Select Content to Set Notifications
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 54
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Select Show Me Files I’ve Selected to See Alerts you have set for Notification
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 55
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New Search Functionalities
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 56
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Hands on ExercisesUsing in your business every day
- Top Tools & Templates
Cisco Leading Practices
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 57
- Cisco Leading Practices
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Prepare TTT: Help Customer Make Sound Business, Financial, Technology Decisions.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 58
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Plan TTT: Assess Customer Environment. Does solution meet customer requirements ?
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 59
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Design TTT: Design a solution that meets your customer requirements
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 60
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Implement TTT: Help you Integrate the solution for your customer
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 61
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Operate TTT: Maintain healthy daily Ops
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 62
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Optimize TTT: Stay connected to your customer. Review services and new offerings as a trusted advisor
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 63
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Cisco Leading Practices: Try these first
� Implementing a Profitable and Repeatable Sales Framework (Cisco Leading Practice)
� Leading Practices for Project Management
� Service Delivery: Structuring and Training Your Team for Growth (Cisco Leading Practice)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 64
for Growth (Cisco Leading Practice)
� Leading Practices for Network Monitoring
� Improving Your RMA Process with Engineering Failure Analysis
� Developing New Cisco Sales Opportunities with Optimization Services
� 21 more documents in Steps to Success
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Hands on ExercisesUsing in your business every day
Building capabilities for growth:- Validated/Smart Designs
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 65
- Validated/Smart Designs- Requirements Documents- Scoping Documents- Plan-Design-Implement (PDI)- Operate Documents(Strategic Business Scenarios)
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CVD Docs
Design Phase
� Secure Network Foundation
� Smart Business Communication System
� Unified Communications System
� Mobile Worker
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 66
� Mobile Worker
� Main/Branch Office Wireless LAN
� Enterprise Branch Security Design Guide
� IPsec VPN WAN Design Overview
� Infrastructure Protection and Security Service Integration Design for the Next Generation WAN Edge v2.0
� Secure Wireless Design Guide 1.0 (Wireless)
� Access Control Design Guide (Core Networks)
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Scoping Docs
Sales:
Solution Identification:
� Account Qualification Template
� Business Requirements Questionnaire
� Technology Strategy Questionnaire
� Solution Requirements Template
� IT Customer Requirements Survey
Delivery:
� Project Plan Template
� PDI Project Plan (mpp)
� Milestone Certificate (project closeout -tracking)
Support:
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 67
� IT Customer Requirements Survey
Solution Development:
� High Level Design Template
� Business Case Template
� Statement of Work Template
� Proposal Checklist
Support:� Service Offering Matrix
� Operations Readiness Questionnaire
� Operations Recommendations Template
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PDI Docs
PlanTop Tools & Templates
� Network Readiness Assessment Questionnaire
� Site Survey Questionnaire
� Operations Readiness Questionnaire
� Project Plant Template
Leading Practices
DesignTop Tools & Templates
� Detailed Design Template
� Detailed Design Workbook
� Implementation Questionnaire
Leading Practices
� Leading Practice for Design
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 68
Leading Practices
� Building and Managing a Cisco Unified Communications Practice
� Implementing a Profitable and Repeatable Services Framework
� Structuring and Training Your Team for Growth
ImplementTop Tools & Templates
� Implementation Plan Template
� Staging Plan
� Configuration Worksheet (site)
� Milestone Certificate
� Operations Recommendations Plan
Leading Practices
� Leading Practice for Project Management
Samples for Unified Communications - Enterprise
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Operate Docs
Leading Practices
� Support Services: Leading Practices for Network Monitoring
� Support Services: Leading Practice for RMA Process Using Engineering Failure Analysis
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 69
Top Tools & Templates
� Operations Management (Template)
� Lessons Learned Report
� Unified Communications Operations Manger Guide
� Communications Planning Guide
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Requirements Management Docs
Leading Practices
� Building and Managing a Cisco Unified Communications Practice
� Implementing a Profitable and Repeatable Services Framework
� Structuring and Training Your Team for Growth
� Building and Managing a Cisco SBCS Solution Practice
� Building and Managing a Cisco Wireless Practice
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 70
� Building and Managing a Cisco Wireless Practice
� Developing a Sales Solution Approach for Cisco’s Advanced Technologies
Top Tools & Templates and other Resources
� Business Requirements Document
� Communications Plan Template
� Communications Plan Guide
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Business Scenarios & possible Content Solutions
1. Acct Mgr wants to improve deal margins
2. Project Mgr needs to control scope creep
Business Situation
Use Methodology & Leading Practices:1. ‘Implementing a Profitable & Repeatable Sales Framework’
2. ‘Service Delivery doc for [Project] Planning’
Possible S2S Solution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 71
3. Engineer needs to managechanging business requirements
4. Engineer wants to build customer confidence
5. Practice Manage wants to build/manage a new advanced technology
6. Training manager wants to get folks up-to-speed more quickly
Planning’
3. ‘Business Requirements doc’(available by technology)
4. ‘Design templates’ available by technology
5. Use the step-by-step methodology
6. Use PPDIOO phases of the methodology
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More Business Scenarios & possible Solutions
1. Project Mgr wants to prevent critical misses from cutting into profits
2. Project Mgr needs to repair brokendown communications
Business Situation
Use Methodology & Leading Practices:1. ‘Network Readiness Assessment Questionnaire’
Possible S2S Solution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 72
down communications
3. Practice Manager wants to keepSE’s “billable”
4. Design Engineer guides customerson project impact to end users
5. PM Tools for Networks
6. Team building & skills development
2. ‘Communications Planning Guide’
3. ‘Technology Strategy Questionnaire’
4. ‘Communications Planning Guide’
5. Use the Leading Practice for PM
6. Structure and Training Your Team for Growth
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Hands on ExercisesUsing in your business every day
Learning Style: I’m tactical, I like to jump right in and find what I
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 73
to jump right in and find what I need …Help me just do it.
(User Business Scenarios)
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Account Managers/PreSales SEs: Qualify Account
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 74
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Project Managers: Plan Project
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 75
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Engineer: Design a Detailed Solution
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 76
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Engineer: Create Detailed Implementation Plan
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 77
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Support Manager: Ensure Network Efficiency
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 78
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Sales/Practice Manager: Review Services, New Offerings for Quarterly Business Reviews
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 79
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Next StepsLong term integration into your business
After the workshop
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 80
Support and training
Roadmap and feedback
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After the Workshop
� Think about the deliverables you have to do for your customer this quarter?
� Apply 1 or 2 of the Top Tools and Templates discussed in this workshop to your existing routine this week.
See slides 58-63 for examples
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 81
See slides 58-63 for examples
� Grow your capabilities and try something new from our methodology and resources
Suggest Milestone Certificate or Quarterly Business Review
� Longer Term: Review 1 or 2 Leading Practices each quarter
Suggest Leading Practice for Planning or Design
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Support and Training Resources
� Visit often, Steps to Success is on a quarterly release schedule for updates
� Updates are communicated on the Welcome Page under “Announcements” and in Steps to Success under “What’s New”
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 82
New”
� Publish our Updates to the Channel Partner Intelligence and the Cisco At Your Services newsletters quarterly.
� To open a Support Case, click the “Support” link
� To ask a question, give us feedback or request help, Click on the “Feedback” link
� Download the Business Scenario Podcasts
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Roadmap and Feedback
Next Release
S2S v2.1 =
Feb
Delivered Identified Ideas
•Midmarket and SMB Support
•CNS and DCN
• Streamline Navigation
• Improved Search
•Collaboration Features (ala Netpro/Wiki)
• #1
• #2
• #3
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 83
•More Languages
•More Current Updates
•Top Tools and Templates
•Leading Practices
•More Robust Language Support
• Filter by Market Segment and Languages
• Notification Manager
• Document Browser
•Download Manager
•Notification Manager part 2
•Pilot Translated Content
•More Languages
• #3
Committed (Not Yet) Committed Not Yet Committed
KM1
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Slide 83
KM1 Regarding ideas - I would rather not share as we then tend to get committed to them. Instead, I would like to solocit "ideas" and feedback from the partner please. S2S has alwasy been very responsive to feedback and this would allow us to consider partner ideas for FY09 planning.Kimberly Mar, Steps To Success, 1/10/2008
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In Summary
� Partners get technical project management methodology and associated resources from Steps to Success
� Following the step-by-step customer engagement model in Steps to Success help partners to build their capabilities for growth
� Steps to Success makes it easy for partners to transition to and manage a Cisco Advance Technology practice
� Partners should always look at resources designated as Top Tools and Templates first for customer quick successes
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 84
� Partners can manage their Practices with Cisco Leading Practices Documents
Please complete evaluations! Thank you!
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public25-10-06 84
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Steps to Success
Advantages• Reduced Sales Cost• Increased Productivity
Includes• Pre and Post Sales Technical Reference Material• Leading Practices and Top Tools Templates• Consistent Methodology
www.cisco.com/go/stepstosuccess
“Getting Started” flash module: www.cisco.com/E-
Learning/pa/bulk/Steps_to_Success/index.htm
Step-by-step engagement model to help grow Cisco Advanced Technology solution and service practices
SupportDeliverSell
MarketDevelop
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 85
• Consistent MethodologyTechnologies:� Unified Communications, Security, Wireless, Data Center, Core
NetworkTarget User
• Engineers, Technical Sales, Project Managers• All Specialized Partners
Supports• SMB, Midmarket and Enterprise market segments• Plus Service Provider Partners
Languages• Chinese (Simplified), Czech, English, French, Italian, German,
Japanese, Korean, Polish, Portuguese, Spanish, Russian, Turkish, Arabic
uccess/index.html
Browse S2S for methodology and content
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© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 86
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Browse S2S for methodology and content
© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 87