Stephen PeggeSME Markets Director, Lloyds Banking Group30 May 2012

National Digital Conference

UK Leading Economic Contribution of Internet

Source: BCG – The Connected World

…. And it’s growing

Source: BCG – The Connected World

Internet savvy SMEs grow faster

Source: BCG – The Connected World

… but emerging economy SMEs overtaking

Source: BCG – The Connected World

What is Go ON UK is built upon the best of Race Online 2012 and

the recommendations from an Independent evaluation from CapGemini available at UKdigitalchampionmodel.com

The Go ON UK founder and chair is Martha Lane Fox – UK Digital Champion

Age UK, BBC, Big Lottery Fund (BlG), E.ON, Lloyds Banking Group, Post Office Limited and Talk Talk pledge to work together to bring benefits of the internet to every individual, and every organisation, in every community, across the UK

It is a radical cross-sector partnership commits to act to boost the digital capability of UK SMEs, charities and the final 8.1 million offline adults

The aim is to have an unprecedented collaboration of GO ON founding partners who will pool resources, share expertise, reach and networks to support social and business imperative

Lloyds Banking Group is leading the every SME & Charity Online work stream

SME use of technology – the journey

HR

• Payments and Billing

• Accounting

• Admin and Payroll

• Performance Management

• Time and Expenses

• Email and Calendar

• Document Storing

• Project Management

• Collaboration

• CRM

• Customer Support

• Multi-channel

• Sales – e-commerce

• Social Media

• SEO

• Advocacy

• Sourcing

• Inventory Management

• Delivery and Fulfilment

Financial HRProductivity and

collaborationMarketing and

Sales

Supply Chain Management

Levels of SME Digital CapabilityLevels of SME Digital Capability