sharon cooper - nd2012 day 2, plenary 2: ageing well - defining and delivering assisted digital...
DESCRIPTION
Slide presentation from Sharon Cooper, Deputy Director - Business Change, Government Digital ServiceTRANSCRIPT
Sharon Cooper
Sharon CooperGovernment Digital Service@govuk
Sharon Cooper
People want to use digital services and government services should be no different
Sharon Cooper
GDS is here to build digital services that are so good that people choose to use them
Sharon Cooper
We will help and encourage everyone to get online so they can use government services (as well as lots of other good stuff)
Sharon Cooper
And we will assist people who really can't use digital services
Sharon Cooper
Older people will be a key audience for assisted digital
Sources: DWP, DVLA, Forrester, BCG, ONS
Percentage of online penetration across the UK population
Sharon Cooper
Our design principles are all about putting our diverse users first
gov.uk/designprinciples
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Sharon Cooper
2012:
£130 to register (+solicitor)10 weeks to process formApplication by paperConfirmation by postPayment by cheque
For lasting power of attorney we will deliver:
2013/4:
Less than a passport5 weeks to process formApplication onlineConfirmation by emailPayment online
Sharon Cooper
Web: digital.cabinetoffice.gov.uk
Twitter: @sharonecw
Email: [email protected]
Thank You